Alerts
Service Tickets
U41840-J-Z125-7-76
421
Service Ticket Priority
The system assigns each service ticket a priority based on the criticality of the problem that
caused the system to generate the ticket. There are three priority levels:
●
Low
- A minor problem occurred and needs to be resolved, but the operation and
performance of the ETERNUS CS800 are not significantly affected.
●
Middle
- A serious problem occurred and needs to be resolved, but it does not neces-
sarily need to be fixed immediately. The operation and performance of the ETERNUS
CS800 may be degraded.
●
High
- A critical problem has occurred and needs to be resolved immediately. The
operation and performance of the ETERNUS CS800 are degraded, and there is a risk
of system failure or data loss.
Recommended Actions
If appropriate, a service ticket includes recommended actions. The recommended actions
provide instructions for resolving the problem that caused the system to generate the ticket.
Perform the recommended actions to try to resolve the problem before contacting Fujitsu
customer support. If you are able to resolve the problem, you can close the service ticket.
I
The recommended actions should be performed by a user who is familiar with
operating the ETERNUS CS800.
Working With Service Tickets
The
Service Tickets
page allows you to view and work with service tickets.
To access the
Service Tickets
page, click the
Alerts
menu, and then click the
Service
Tickets
tab (see
).
Summary of Contents for ETERNUS CS800 S5
Page 1: ...Edition June 2014 English ETERNUS CS800 S5 V2 3 1 User Guide ...
Page 14: ...Contents U41840 J Z125 7 76 ...
Page 30: ...Environmental Protection Important Information 28 U41840 J Z125 7 76 ...
Page 48: ...Network Configuration System Description 46 U41840 J Z125 7 76 ...
Page 80: ...Locating the Serial Number Hardware Description and Basic Operations 78 U41840 J Z125 7 76 ...
Page 116: ...Further Configurations Installing the ETERNUS CS800 S5 Modules 102 U41840 J Z125 7 76 ...
Page 150: ...The Remote Management Console Remote Management 136 U41840 J Z125 7 76 ...
Page 190: ...AIS Connect Configuration Wizards 176 U41840 J Z125 7 76 ...
Page 200: ...Current Activity Overview Home Page 186 U41840 J Z125 7 76 ...
Page 301: ...Configuration System U41840 J Z125 7 76 287 Figure 177 Network Configuration ...
Page 353: ...Configuration Contacts U41840 J Z125 7 76 339 Figure 211 Primary and Secondary Pages ...
Page 402: ...Reports Replication 388 U41840 J Z125 7 76 ...
Page 406: ...Hardware Status 392 U41840 J Z125 7 76 Figure 236 System Board Page ...
Page 432: ...Activity Log Status 418 U41840 J Z125 7 76 ...
Page 442: ...Service Tickets Alerts 428 U41840 J Z125 7 76 ...
Page 462: ...Reboot Shutdown Utilities 448 U41840 J Z125 7 76 ...
Page 470: ...Common Problems and Solutions Troubleshooting 456 U41840 J Z125 7 76 ...
Page 496: ...Additional Specifications for Scale Mode System Specifications S5 626 U41840 J Z125 7 76 ...
Page 634: ...Index 634 U41840 J Z125 7 76 ...