16 Problem Solving
168
Problem Solving
16
E-Mail Features
Troubleshooting
This section describes causes and recommended remedies for errors that may occur
while using the mail notice service, the E-mail Printing, iFax, and the E-mail feature.
Symptom
Remedy
Cannot receive E-mail (E-
mail Printing, iFax)
Is the e-mail address for the machine configured?
Is [E-mail Receive] set to [Enabled]?
Are IP addresses for the SMTP server and POP3 server (if
POP3 is selected for the incoming mail protocol) configured
correctly?
Are the POP3 user name and password entered correctly?
Is [Domain Filter] imposed?
Confirm if your own domain is included in the permitted
domain using CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Check with your network administrator.
Cannot transmit e-mail (mail
notice service, iFax, and E-
mail)
Is the E-mail address for the machine configured?
Is [Mail Notice Service] set to [Enable]? (For mail notice)
Is [Send E-mail] set to [Enabled]?
Is the IP address for the SMTP server configured correctly?
Are the notification items for transmission set correctly? (For
mail notice)
Confirm the settings on the property screen using
CentreWare Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Check with your network administrator.
