SMB
151
Problem Solving
16
When you cannot delete documents from the [Printer] window
Others
Notes and Restrictions
The following are the notes and restrictions for using SMB.
Configuration on the Machine
z
IP addresses are managed throughout the system as a whole. The configuration
should be performed only after consulting with your network administrator.
z
Subnet Mask and Gateway addresses may be necessary depending on the network
environment. Confirm with the network administrator and set up the necessary items.
z
When the port status is set to [Enable], it sometimes automatically switches to
[Disable] if the machine has insufficient memory. If this happens, either set an
unused port to [Disable], or adjust the assigned memory size.
Number of connections to the
machine exceeded the
maximum connections
allowed.
Confirm if the machine is
processing simultaneous
processing requests (print
requests, status queries, etc.)
from multiple computers. (A
write error dialog should be
displayed to indicate that no
more remote computers can
be connected.)
Wait for a while and retry
printing.
Cause
Check point
Remedy
You are trying to delete all
print data displayed in the
[Printer] window. (Only the
system administrator is
allowed to delete all data.)
Confirm whether you are
trying to delete the print data
from the [Printer] menu.
([Clear Print Jobs] menu.)
Select the print data to be
deleted, and delete from the
[Document] menu in the
[Printer] window. ([Cancel
Printing] menu.)
The print data has a different
owner.
Confirm if the name
displayed as the owner for
the selected print data and
the user's login name to
Windows are the same.
Login to Windows using the
owner's name and then
delete the print data.
Service Pack 4.0 or later is
not installed.
(For Windows NT 4.0.)
Confirm the Service Pack
version which is displayed
when Windows NT 4.0 is
starting up.
Install Service Pack 4.0 or
later.
Symptom
Remedy
The message "Unknown
document name" is displayed
at the job name in the job
history instead of the correct
job name.
Change the setting of the SMB receiving buffer to [Hard Disk
Spool] or [Memory Spool].
Cause
Check point
Remedy
