16 Problem Solving
166
Problem Solving
16
Scanner Features
This section describes the troubleshooting, and notes and restrictions when using the
scanner features.
Troubleshooting
The possible causes, check points, and remedies for problems when using the scanner
features.
When SMB transmission to Windows Server 2003 fails
Others
Notes and Restrictions
The following are the notes and restrictions for using the scanner features.
Refer to the Readme contained in the CentreWare Utilities CD-ROM for the notes and
restrictions on Network Scan Driver and Mailbox Viewer2.
Retrieving Documents from Mailbox
z
When [Delete/Save Documents] is set to [Save], the same document can be
accessed by multiple clients.
Cause
Check point
Remedy
If the time setting on the
machine does not agree with
that of Windows, SMB
transmission using the SMB
signature is not available.
Although the user name and
password are correctly
entered, SMB transmission
fails.
Synchronize the time settings
of the machine and Windows.
Symptom
Remedy
On Windows Server 2003 or
Windows XP, users who do
not set a password cannot
use SMB transmission.
Follow the steps below to change the settings of network
access.
1. Start Windows, and select [Control Panel] >
[Administrative Tools] > [Local Security Policy].
2. Select [Security Settings] > [Local Policies] > [Security
Options].
3. Change [Account: Restrict empty password from local
account to console login only] to [Disabled].
On Windows 2000, Windows
Server 2003 or Windows XP,
SMB transmission using the
SMB direct host feature is not
available.
The SMB direct host feature (SMB transmission that does
not require NetBIOS) is not supported. Change [NetBIOS
over TCP/IP] to [Enabled].
SMB transmission is not
available when a DFS access
path (\\Domain name\Shared
name) is designated.
The DFS access path is not supported. Use the UNC path
(\\Host name\Shared name) instead.
