16 Problem Solving
162
Problem Solving
16
EtherTalk
This section describes the troubleshooting, and notes and restrictions when using
EtherTalk.
Troubleshooting
The possible causes, check points, and remedies for problems when using EtherTalk are as
follows.
Notes and Restrictions
The following are the notes and restrictions for using EtherTalk.
Printer Name
Printer names used to be identified by clients are set not to duplicate each other. When
assigning a new printer name, If the same printer name has already existed on the
network, the system automatically change the printer name on startup.
<Rules for changing printer name>
Printer names are changed according to the following rules:
z
Names of 31 characters or less
Add a number to the end of the printer name. If the same printer name with the
number added has still existed on the network, increase the added number by 1.
Cause
Check point
Remedy
Documents are printed by a
printer that is not selected.
If a printer that is assigned the
same printer name has already
existed on the network, one of
the printer names is
automatically changed during
boot-up. Therefore, depending
on the timing of powering on the
printer, the name of the printer
assigned may be different from
the printer name used before.
As a result, the printer name is
automatically changed, and
documents are printed by a
printer that is not selected.
A printer that is assigned the
same printer name may exist on
the network. Confirm the printer
name. If duplicated, change the
printer name.
The printer cannot be browsed
from clients.
If the printer is turned on before
it is connected to a network,
clients may not be able to
identify the printer name and
therefore cannot browse the
printer.
Turn the printer on after
connecting to the network. If the
printer is activated while
disconnected from the network,
turn the machine off, connect it
to the network, and then turn the
printer on again.
