Ford Accessory Vehicle Security, Keyless Entry and Remote Start
Warranty Return Procedures
DO NOT CLAIM PARTS WARRANTY ON FORM 1863
Parts Warranty Processing:
Lifetime limited coverage to original purchaser on all components against defects and
workmanship. (For complete Warranty details, please refer to the warranty section found at the
rear of each Security or Remote Start systems Owners Manual) Contact the warrantor, Code
Systems for return authorization/replacement approval for failed components at no charge by the
manufacturer. Return of Components to Code Systems requires the following:
1. Dealer/FAD representative must call the Ford Vehicle Security System Dealer
Warranty Department at 1-800-FORDKEY (1-800-367-3539) to obtain generic claim
form.
2. Fill out claim form and identify the defective component,
not the entire kit,
and fax to
1-631-231-5785.
3. Dealer/FAD will receive via fax the claim form with RA number authorizing the return
of defective components.
4. Dealer/FAD is to box the defective component (including a copy of the claim form)
with the claim number clearly written on the package(s) and ship them freight pre-
paid to:
Ford Service Parts
180 Marcus Blvd.
Hauppauge, NY 11788
Note:
If the package is sent without a claim number/claim number visible on the outside
of the package, the shipment will be refused and returned at sender’s expense.
5. Once a tracking number for the returning component has been issued to Code
Systems, replacement components will be shipped within 24 hours via regular UPS
ground transportation.
6. Dealer/FAD is responsible for service parts not returned/received by the Warranty
Service Center within 30 days of the original claim date. Post the 60 days; the
Dealer/FAD will be liable for all non-returned components at service part pricing.
Removal and reinstallation labor may be reimbursable under the New Vehicle Limited Warranty
or 12-month/12,000 mile warranty (which ever is greater) and must be submitted by filling a
warranty claim through ACES II.
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