Network Assistant
Troubleshooting Your Instrument
119
•
Port Reporter: a command-line utility that uses the
Cisco Discovery Protocol (CDP) to discover switches
and switch details. You can use this utility in a Cisco
environment to quickly discover and display
information about a switch.
•
TFTP: stands for Trivial File Transfer Protocol, a data
transfer utility that enables you to do firmware
updates on switches that support its use.
•
SSH Telnet: stands for Secure Shell Telnet, a more
secure version of Telnet. To provide security, SSH
Telnet requires login credentials. It also encrypts the
data sent between the logical and remote device.
•
Report: displays reports on the CompactFlash
memory card. You can create a new report or delete
a report.
Troubleshooting Your Instrument
This section lists some problems you might experience
with your EtherScope Network Assistant and provides
suggestions to help you solve them. Before calling
technical support, try these suggestions to see if you can
solve the problem on your own.
Problem
: The instrument or the application is not
responding.
Suggestion
: If you suspect that the application
environment or the instrument (hardware) has locked
up, you may have to completely shut down the
instrument. To do this, press and hold the On/Off button
for approximately six seconds.
