Fanvil X7 User Manual Download

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Summary of Contents for X7

Page 1: ... Software Version 1 0 2 Release Date 2019 02 25 User Manual X7 X7C ...

Page 2: ... 2 Appendix II Keyboard character query table 11 6 3 Appendix III LED Definition 14 7 Introduction to the User 16 7 1 Instruction of Keypad 16 7 1 1 Instruction of the X7 Keypad 16 7 1 2 Instruction of the X7C Keypad 18 7 2 Using Handset Hands free Speaker Headphone 19 7 3 Idle Screen 20 7 4 Phone Status 22 7 5 Web Management 24 7 6 Network Configurations 24 7 7 SIP Configurations 25 8 Basic Funct...

Page 3: ...14 1 Local Conference 49 8 14 2 Network Conference 50 8 15 Call Park 51 8 16 Pick Up 52 8 17 Anonymous Call 54 8 17 1 Anonymous Call 54 8 17 2 Ban Anonymous Call 55 8 18 Hotline 56 8 19 Emergency Call 57 9 Advance Function 59 9 1 BLF Busy Lamp Field 59 9 1 1 Configure the BLF Functionality 59 9 1 2 Use the BLF Function 61 9 2 BLF List 61 9 3 Record 62 9 3 1 Local Record USB flash disk 63 9 3 2 Ser...

Page 4: ... 89 10 3 Call Log 90 10 4 Function Key 92 10 5 Wi Fi 95 10 6 Headset 95 10 6 1 Wired Headset 95 10 6 2 Bluetooth Headset 96 10 6 3 EHS Headset 97 10 7 Advanced 98 10 7 1 Line Configurations 98 10 7 2 Network Settings 99 10 7 3 Set The Secret Key 104 10 7 4 Maintenance 107 10 7 5 Firmware Upgrade 110 10 7 6 Factory Reset 113 11 Web Configurations 114 11 1 Web Page Authentication 114 11 2 System Inf...

Page 5: ... 136 12 16 Phone settings Advanced 136 12 17 Phonebook Contact 137 12 18 Phonebook Cloud phonebook 137 12 19 Phonebook Call List 139 12 20 Phonebook Web Dial 139 12 21 Phonebook Advanced 139 12 22 Call Logs 139 12 23 Function Key Function Key 140 12 24 Function Key Side Key 141 12 25 Function Key Softkey 141 12 26 Function Key Advanced 142 12 27 Application Manage Recording 143 12 28 Security Web ...

Page 6: ... V 13 4 Screenshot 148 13 5 Network Packets Capture 149 13 6 Get Log Information 150 13 7 Common Trouble Cases 150 ...

Page 7: ...ialing 29 Picture 16 Open the voice channel and dial the number 29 Picture 17 Call number 30 Picture 18 Answering calls 30 Picture 19 Talking interface 31 Picture 20 The second call interface 32 Picture 21 Two way calling 33 Picture 22 Redial set 34 Picture 23 Line 1 enables auto answering 35 Picture 24 The line has enabled auto answering 35 Picture 25 Web page to start auto answering 36 Picture 2...

Page 8: ... setting 54 Picture 55 Enable anonymous call 54 Picture 56 Enable Anonymous web page call 54 Picture 57 Anonymous call log 55 Picture 58 Anonymous calls are not allowed on the phone 55 Picture 59 Page Settings blocking anonymous call 56 Picture 60 Phone hotline setting interface 56 Picture 61 Hotline set up on webpage 57 Picture 62 Set up an emergency call number 58 Picture 63 Dial the emergency n...

Page 9: ... on webpage 80 Picture 91 Set screen parameters on phone 82 Picture 92 Page screen Settings 82 Picture 93 Phone screen saver 83 Picture 94 Phone book screen 85 Picture 95 Local Phone book 85 Picture 96 Add New Contact 86 Picture 97 Group List 87 Picture 98 Browsing Contacts in a Group 87 Picture 99 Add Contacts in a Group 88 Picture 100 Add Blacklist 88 Picture 101 Web Blacklist 89 Picture 102 Clo...

Page 10: ... 127 Phone auto provision settings 108 Picture 128 Web page firmware upgrade 110 Picture 129 Firmware upgrade information display 111 Picture 130 Firmware upgrade 112 Picture 131 Reset to default 113 Picture 132 Service Port Settings 116 Picture 133 Dial plan settings 123 Picture 134 Custom setting of dial up rules 124 Picture 135 Dial rules table 1 126 Picture 136 Dial rules table 2 126 Picture 1...

Page 11: ...ers 76 Table 15 Time Settings Parameters 81 Table 16 QoS VLAN 102 Table 17 Auto Provision 108 Table 18 Firmware upgrade 111 Table 19 Service port 116 Table 20 Line configuration on the web page 117 Table 21 Phone 7 dialing methods 124 Table 22 Dial up rule configuration table 125 Table 23 IP camera 126 Table 24 Set the line global configuration on the web page 127 Table 25 VQ RTCP XR Settings 127 ...

Page 12: ...stall the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown z Avoid exposure the phone to high temperature or below 0ȭ or high humidity z Avoid wetting the unit with any liquid z Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire ...

Page 13: ...prise IP phones X7 X7C pushes its high end cost effective enterprise IP phone to another level X7 X7C inherits all enterprise features from Fanvil s X Series enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gigabit Ethernet QoS secure transmission auto provisioning and more X7 X7C is a great office productivity appliance for enterprise users The old...

Page 14: ... 3 4 2 Packing Contents 4 2 1 X7 Packing Contents Phone Handset Receiver cable Stand Network cable Power adapter Optional ...

Page 15: ... 4 4 2 2 X7C Packing Contents Phone Handset Receiver cable Stand Network cable Power adapter Optional ...

Page 16: ...ch is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in priorit...

Page 17: ...ts desktop use If the phone is placed on the desktop please follow the instructions in the picture below to install the phone Picture 1 Desktop phone installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture ...

Page 18: ... 7 Picture 2 Connecting to the Device ...

Page 19: ... Call Volume down Volume up Hold Handset MWI PN Page turning key only supported by X7C Table 2 Status Prompt and Notification Icons Call out Call in Call Hold Network Disconnected Open VLAN Open VPN Keypad Locked Missed calls only supported by X7C SMS only supported by X7C New voice message waiting only supported by X7C ...

Page 20: ... forward activated Auto answering activated Hands free HF Mode Headphone HP Mode Handset HS Mode Mute Microphone The Voice quality of calling The Voice encryption of calling Connecting WIFI Open Bluetooth Open SIP Hotline Open DND Missed calls Unread messages Unread voice message USB overload prompt ...

Page 21: ...FER Blind transfer BLF AXFER Attend transfer BLF CONF Conference BLF DTMF BLF DTMF Presence Presence MWI Voice message Speed Dial Speed Dial Intercom Intercom Call Park Call Park Call forward Call forward Key Event Function key URL Action URL Network function key BLF List BLF List Multicast Multicast ...

Page 22: ...MF More only supported by X7 More Hide only supported by X7 Hide 6 2 Appendix II Keyboard character query table Table 4 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i ...

Page 23: ... 12 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 space _ ...

Page 24: ...B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space _ Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 0 _ ...

Page 25: ...ine error Registration failure Red On Red On Dialing Line in use Talking Yellow Blinking Yellow Blinking Call holding BLF Green On Green On Subscription number is idle Red On Red On Subscription number is busy Red On Red On Subscription number is dialing Gray Off Subscription number is unavailable Presence Green On Green On Subscription number is idle Red On Red On Subscription number is busy Red ...

Page 26: ... 15 Type X7 LED Icons X7 LED State X7C LED Light X7C LED State Gray Off Disable DND MWI Green Blinking Green Blinking New voice message waiting Gray Off No new voice message ...

Page 27: ... of Keypad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Table 6 Instruction of Keypad Number The keypad names Instruction ...

Page 28: ...3 Hold Key Press the Hold key during the call the user can hold the call and press it again to cancel the holding and restore the normal call state ƻ 4 Voice Mail Key Press the voice mail button and the user enters the interface of SMS and voice mail list ƻ 5 Volume Down Key In the standby state ring and ring configuration interface press this button to reduce the ring volume Press this button to ...

Page 29: ...sponding menu function on the screen ƻ 2 Page Switch Key Press the page switch key the user can switch to the first second and third screen function key page ƻ 3 DTMF Key These 12 standard phone keys provide standard phone button functionality At the same time certain long key presses can be triggered to provide special functions Long presses this key to open the keyboard lock configuration ...

Page 30: ... ƻ 7 Volume Down Key In the standby state ring and ring configuration interface press this button to reduce the ring volume Press this button to lower the volume on the call or volume adjustment screen ƻ 8 Volume Up Key In the standby state ring and ring configuration interface press this button to increase the ring volume Press this button to increase the volume on the call or volume adjustment s...

Page 31: ...ld headset button which is defined by DSS key to turn on the headphone Same as handset and hands free speaker user can dial the number before or after headphone turned on Using Line Keys Defined by DSS Key User can use line key to make or answer a call on specific line If handset has been lifted the audio channel will be opened in handset Otherwise the audio channel will be opened in hands free sp...

Page 32: ...described in 6 1 appendix I The following is the default standby interface of X7C Unlike X7 X7C displays the current default page number of Side Key Picture 6 X7C default home screen In some screens there are many items or long text to be displayed which could not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If user sees a scroll bar user can use up down ...

Page 33: ...are Version number Phone Storage RAM and ROM System Running Time z SIP Account Information SIP Account SIP Account Status registered uncommitted trying time out z TR069 Connect Status Displays only in the phone interface state The user can view the phone status through the phone interface and the web interface z Phone interface When the phone is in standby mode press Menu Status and select the opt...

Page 34: ...Picture 8 The Phone status z WEB interface Refer to 7 5 Web management to log in the phone page enter the System Information page and check the phone status as shown in the figure Picture 9 WEB phone status ...

Page 35: ...tion describes the wired network connection For wireless network connection refer to 10 5 wi fi The device relies on IP network connection to provide service Unlike traditional phone system based on a circuit switched wire technology IP devices are connected to each other over the network and exchange data in packet basis based on the devices IP address To enable this phone you must first correctl...

Page 36: ...ode There are three common IP configuration modes about IPv6 z DHCP This is the automatic configuration mode by getting network configurations from a DHCP server Users need not to configure any parameters manually All configuration parameters will be getting from DHCP server and applied to the device This is recommended for most users z Static IP configuration this option allows users to manually ...

Page 37: ... for a long time or press the button in the function menu Menu Advanced Settings Accounts Basic configuration click ĀOKā to save the configuration NOTICE User must enter correct PIN code to be able to advanced settings to edit line configuration The default PIN is 123 The parameters and screens are listed in below pictures Picture 11 Phone line SIP address and account information Picture 12 Phone ...

Page 38: ... 27 after configuration as shown below Picture 13 Web SIP registration ...

Page 39: ... Features Basic General Default Line or configure from Web Interface Web PHONE Features Basic Settings Picture 14 Default line Dialing Methods User can dial a number by z Entering the number directly z Selecting a phone number from phonebook contacts Refer to 10 2 1 Local contacts z Selecting a phone number from cloud phonebook contacts Refer to 10 2 3 Cloud Phone Book z Selecting a phone number f...

Page 40: ...ling the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods When number dialed completed user can press Dial button or OK button to call out or the number will be dialed out automatically after timeou...

Page 41: ...ndset or pressing the hands free button to drop the call Picture 17 Call number 8 2 Answering Calls When the phone is idle and there is a call the user will see the call reminder screen below Picture 18 Answering calls User can answer the call by lifting the handset open headphone or speaker phone by ...

Page 42: ...cription ķ Voice channel The icon shows the voice channel mode being used ĸ Speech quality Displays the current voice quality of the call Ĺ HD audio Call using G 722 voice coding calls when displayed HD voice icon ĺ User Account Pictures Default display user can choose a custom portrait picture Ļ Calls to end The name or number of the person on the other end of the call ļ Name on the other end Nam...

Page 43: ...call as same as normal incoming call When the waiting call is answered the first call will be put on hold automatically Picture 20 The second call interface Second Outgoing Call To make a second call user may press Xfer Conf button to make a new call on the default line or press the line key to make new call on specific line Then dial the number the same way as making a phone call Another alternat...

Page 44: ...Softkey End key to close the voice channel and end the call Note When the phone is in the reserved state the user must press the Resume key to return to the call state or put the receiver back and press the hands free hook to end the call 8 4 Redial z Redial the last outgoing number When the phone is in standby mode press the redial button and the phone will call out the last number dialed z Call ...

Page 45: ...key up and down keys can select the number press the call out key or time out 8 6 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered not including call waiting The auto answering can be enabled on line basis The user can start the automatic answer function in the telephone interface or the webpage interface z Phone interface Pre...

Page 46: ...een indicates that auto answer is enabled Picture 23 Line 1 enables auto answering Picture 24 The line has enabled auto answering z WEB interface Log in the phone page enter Line SIP select SIP Basic settings start auto answering and click apply after setting the automatic answering time ...

Page 47: ...back button and the phone will say can t process z Set the callback key through the phone interface Under standby press Menu Basic Settings Keyboard Settings Function key or Keyboard Settings Soft function key choose to set up the function keys key type type selection function name select callback function input the callback key name press OK key to save ...

Page 48: ... mute mode during a call and turn off the microphone so that the local voice is not heard Normally mute mode is automatically turned off at the end of a call You can also turn on mute on any screen such as the free screen and mute the ringtone automatically when there is an incoming call Mute mode can be turned on in all call modes handles headphones or hands free 8 8 1 Mute the Call z During the ...

Page 49: ...utton when the phone is in standby mode The top right corner of the phone shows the bell mute icon ˈ Mute button red light is always on when there is an incoming call the phone will display the incoming call interface but will not ring Picture 29 Ringing mute z Cancel ring tone mute On the standby or incoming call screen press the mute button again or volume up cancel ring tone muteˈno longer show...

Page 50: ...d interface 8 10 DND User may enable Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis Enable Disable phone all lines DND Methods the following z X7C Phone interface Default standby mode 1 Press DND button to enter the DND setting interface select line or phone to enable DND the icon will become red 2 Press DND button to e...

Page 51: ...o enable disable the uninterrupted function on a specific line the user can set the uninterrupted function on the page of configuring the line 1 Press Menu Features Basic DND button Enter the DND editing interface 2 Click the left right navigation button to select the line to adjust the mode and state of do not disturb and then press the OK button to save 3 The user will see the DND icon turn red ...

Page 52: ...the DND timer After the setting the DND function will automatically turn on and the DND icon will turn red in the time range Picture 34 DND timer z WEB interface Enter Phone setting Features DND settings ˈset the DND type off phone line and DND timing function ...

Page 53: ...42 Picture 35 DND Settings The user turns on the DND for a specific route on the web page Enter Line SIP select a Line Basic settings and enable DND Picture 36 Line DND ...

Page 54: ...y the incoming call will be forwarded to the configured number z Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number z Phone interface Default standby mode 1 Press Menu Features Call Forward button select the line by up down navigation key press OK button to set call forward Picture 37 Se...

Page 55: ...le the call forwarding and configure the call forwarding number 4 Browse the parameters set by the up down navigation key and enter the required information When finished press the OK button to save the changes z WEB interface Enter Line SIP Select a Line Basic settings and set the type number and time of forward forwarding ...

Page 56: ... hear the ring back transfer the call to the other party z Attended transfer When the caller answers the call transfer the call to the caller NoteʽFor more transfer Settings please refer to 12 6 Line Dial PlanǄ 8 12 1 Blind transfer During the call the user presses the function menu button Transfer or the transfer button on the phone Enter the number to transfer or press the contact button or the ...

Page 57: ...d button to select the number and then press the call button When the third party is not answered press the transfer on the call interface to make the semi attendance transfer or press the end button to cancel the semi attendance transfer Picture 42 Semi Attended transfer 8 12 3 Attended transfer Attendance transfer is also known as courtesy mode which is to transfer the call by calling the other ...

Page 58: ...ejected and a busy tone will be prompted z Enable call waiting tone when you receive a new call on the line the tone will beep The user can enable disable the call waiting function in the phone interface and the web interface z Phone interface Press Menu Features Call waiting the navigation key left right button to enable disable call waiting and call waiting tone Press Menu Features Call waiting ...

Page 59: ...48 Picture 44 Call waiting setting z WEB interface Enter Phone Settings Features Basic Settings enable disable call waiting and call waiting tone Picture 45 Web call waiting setting ...

Page 60: ...tone setting 8 14 Conference 8 14 1 Local Conference To conduct local conference the user needs to log in the webpage and enter Line SIP Basic settings The meeting mode is set as local the default is local mode as shown in the figure ...

Page 61: ...ber to join the meeting and press the call After the opposite end is answered press the conference button again to set up the local tripartite conference Æ Æ Picture 49 Local conference 2 Note During the conference press the split button to split the conference and press the end button to end the call 8 14 2 Network Conference Users need server support for network conference Log in the web page en...

Page 62: ... Park requires server support Consult your system administrator for support When you are on the call if it is not convenient to answer the phone at this time you can press the configured park button to hold the call After the Call Park is successful you can resume the call by pressing the configured park button on other devices Set the call park button z Phone interface long press a function key t...

Page 63: ... the value as the call park number of the server and set the corresponding SIP line Picture 51 Phone set call park Picture 52 WEB set call park 8 16 Pick Up Pick up requires server support Consult your system administrator for support You can use the Pick Up function to answer incoming calls from other users The phone can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up...

Page 64: ...er phones call the subscription number and the opposite end is in the incoming ring z Press the DSS key to pick up the phone z The caller picks up the call and speaks to it WEB interface Log in the phone webpage enter the Function Key Function Key page select a DSSkey set the memory key type as memory key the subtype as BLF NEW CALL and set the corresponding SIP line and pick up codes Picture 53 P...

Page 65: ...e which is off and RFC3323 and RFC3325 are optional z Select any one to open the anonymous call Picture 55 Enable anonymous call z On the web page Line SIP Advanced Settings can also open anonymous calls z Setting to enable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 line Picture 56 Enable Anonymous web page call The fol...

Page 66: ...mous call click to enter and all SIP lines will be displayed z Click Softkey Switch or to switch the SIP line and enable anonymous call Picture 58 Anonymous calls are not allowed on the phone z On the web page Line SIP Advanced Settings also can disable anonymous calls z The setup to disable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effe...

Page 67: ...hands free earphone etc and the phone will automatically call according to the hotline delay time z In the phone Menu Features Hotline click to enter and all SIP lines will be displayed z Then set the hotline for each SIP line which is off by default z Open the hotline set the hotline number set the delay time of the hotline Picture 60 Phone hotline setting interface ...

Page 68: ...8 19 Emergency Call The emergency call function is used to enable the keypad lock Users can set the corresponding emergency call number on the phone You can also call emergency services when your phone is locked 1 Configure the emergency call number log in the phone page enter the Phone Settings Function Settings Basic Settings page set up the emergency call code if you need to set up more than on...

Page 69: ...58 Picture 62 Set up an emergency call number 2 When the phone set the keyboard lock you can call the emergency call number without unlocking as shown in the figure Picture 63 Dial the emergency number ...

Page 70: ...e corresponding SIP line The pickup number is provided by the server The specific use of reference 8 16 Pick up Picture 64 Web page configuration BLF function key z Phone interface long press a function key to enter the function key Settings interface or go to the Menu Basic Settings Keyboard Soft DSS Key Settings to enter the function key Soft function key to set settings interface key function k...

Page 71: ...to another user you blind transfer the call to the subscribed number BLF AXFE R Pressing the BLF key while standby to dial the subscriber number When you press this BLF key while talking to another user you attendance transfer the call to the subscribed number BLF Confer ence Pressing the BLF key while standby to dial the subscriber number When you press this BLF key while talking to another user ...

Page 72: ...function key subtype parameter list the BLF key can be used for blind rotation attention rotation and semi attention rotation of the current call and also can invite the subscribed number to join the call and send DTMF etc 4 Pickup incoming calls from subscribed phones When configuring BLF function key configure the pickup number When be subscription number telephone ringing refer to appendix ȼ 6 ...

Page 73: ...he configuration is complete the phone will automatically subscribe to the contents of the BLF List group Users can monitor call and transfer the corresponding number by pressing the BLF List key Picture 67 BLF List number display 9 3 Record The device supports recording during a call ...

Page 74: ...the recording on the web page and set the recording type as local recording z Set DSSkey type as key event and type as record in the phone web interface z Set up one line call and press the recording key set DSSkey z End the recording End the call View local recording z Enter Menu Application USB z Enter USB to view the recording file z Or enter the webpage Application under the Manage recording t...

Page 75: ...he address and port of the recording server are filled in and the voice coding is selected The web is as follows Picture 69 Web server recording Note to be used with Fanvil recording software 9 3 3 SIP INFO Record The phone is registered with a server that supports SIP INFO recording After registering the account check the recording module of Application Manage recording to open the Record Setting...

Page 76: ...count on the same server The Agent functions of the phone can be divided into Normal and Hotel Guest The Hotel Guest mode requires server support Normal Mode Configure agent function set a DSSkey as agent press the function key or enter the Menu Features Basic Agent to enter the agent page The SIP server needs to be configured before the account can be configured Picture 71 Configure the agent acc...

Page 77: ...ccount number to verify the password Line Select the SIP line CallLog Users can choose to save all types or delete Status The user can select the status of the number the optional status is login logout invalid valid SMS Using agent functions 1 When he phone has been configured on SIP server fill in the correct number and user name password click login and then the phone can be registered to the S...

Page 78: ...the Intercom is enabled it can automatically receive calls from the intercom Picture 74 Web Intercom configure Table 11 Intercom configure Parameter Description Enable Intercom When intercom is enabled the device will accept the incoming call request ...

Page 79: ...ll 9 6 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the phone which allows user to send a Real Time Transport Protocol RTP stream to the pre configured multicast address without involving SIP signaling You can also configure the phone to receive an RTP stream from pre configured multicast listening...

Page 80: ...he codec z Click Apply z Set up the name host and port of the receiving multicast on the web page of Phone Settings MCAST z Press the DSSKY of Multicast Key which you set z Receive end will receive multicast call and play multicast automatically 9 7 SCA Shared Call Appearance Users need the support of server end to use SCA function You can refer to http www fanvil com Uploads Temp download 2018092...

Page 81: ...ose Line SIP Advanced Settings and set Specific Server Type to BroadSoft as shown in the following figure Picture 77 Set BroadSoft server z If a Fanvil phone set needs to use the SCA function enable it for the phone set Specifically log in to the webpage of the phone set choose Line SIP Advanced Settings and select Enable SCA If SCA is not enabled the registered line is private line ...

Page 82: ...ey Hold key during a call Picture 79 Set Private Hold Function Key z After each phone set registered with the BroadSoft server is configured as above the SCA function can be used 2 LED Status To facilitate viewing the call status of a group configure lines whose DSS Key is SCA The following table describes the LEDs of lines in different states Table 13 LED Status of SCA State Direction X7 Local Ic...

Page 83: ...ps ringing until the secretary rejects answers the call or the call times out Scenario 2 When this account receives an incoming call if the secretary answers the call first and the manager is required to answer the call the secretary can press the Public Hold key to hold this call and notify the manager The manager can press the line key corresponding to the SCA to answer the call Scenario 3 The m...

Page 84: ...d message X7C X7 z Select Message Menu z Enter SMS Message and enter the interface of SMS inbox z Select the unread message and press OK to read the unread message Reply to SMS X7C z Use the navigation keys to select the standby icon Message z After selecting press the navigation key OK to enter the SMS inbox interface z Select the message you want to reply to select Softkey Reply edit it and clic...

Page 85: ... configure the voicemail number After the voicemail number is configured the user can retrieve the voicemail of the default line When the phone is in the default standby state z The Side Key is pre installed with a voice message shortcut key MWI key z Press MWI to open the voice message configuration interface and select the line to be configured by pressing the up down navigation buttons z Press ...

Page 86: ...group ringing SIP accounts can be expanded Phone set functions as a SIP hotspot and other phone sets B and C function as SIP hotspot clients When somebody calls phone set A phone sets A B and C all ring When any phone set answers the call other phone sets stop ringing The call can be answered by only one phone set When B or C initiates a call the SIP number registered by phone set A is the calling...

Page 87: ...lay as Server Device Table which you can connect to SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose hotspot phone will be a SIP hotspot server Choose Client phone will be a SIP hotspot Client Monitor Type Either the Multicast or Broadcast is ok If you want to limit the broadcast packets you d better use broadcast But if client choose broadcast the SIP hotspot phone...

Page 88: ...ically obtain and configure a SIP account On the SIP Hotspot tab page set Mode to Client The values of other options are the same as those of the hotspot Picture 86 SIP hotspot client configuration As the hotspot server the default extension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page ...

Page 89: ...78 Call extension number z The hotspot server and the client can dial each other through the extension number z For example extension 1 dials extension 0 ...

Page 90: ...anguage Settings as shown in the figure Picture 87 Phone language setting z Web interface Log in to the phone webpage and set the language in the drop down box at the top right corner of the page as shown in the figure Picture 88 Language setting on Web page z The function box on the right side of the web interface language setting box is Synchronize language to phone if selected the phone languag...

Page 91: ...t standby state press the Menu Basic UI Preference Time Date use the up down navigation button to edit parameters press the OK to save after completion as shown in the figure Picture 89 Set time date on phone z Web end Log in to the phone webpage and enter Phone Settings Time Date as shown in the figure Picture 90 Set time date on webpage ...

Page 92: ...N Monday 1 January MON JAN 1 Monday January 1 DD MM YY DD MM YYYY MM DD YY MM DD YYYY YY MM DD YYYY MM DD Separator Choose the separator between year and moth and day 12 Hour Clock Display the clock in 12 hour format Daylight Saving Time Enable or Disable the Daylight Saving Time 10 1 3 Screen The user can set the phone screen parameters through both of the phone interface and web interface z Phon...

Page 93: ...rightness level z Set the brightness level in the energy saving mode from 0 to 16 or switch the brightness level z Set the backlight time to 30 seconds by default You can turn it off or select 15 seconds 30 seconds 45 seconds 60 seconds 90 seconds 120 seconds z The screen saver can be turned on or off by default z Web interface enter Phone Settings Advanced edit screen parameters and click submit ...

Page 94: ...r Ring Tone item till you find Ring item z Enter Ring item and you will find Headset or Hands free item press left right navigator keys to adjust the ring volume save the adjustment by pressing OK when done z Enter Ring type item press left right navigator keys to change the ring type save the adjustment by pressing OK when done 10 1 5 Voice Volume When the device is in the default standby mode z ...

Page 95: ...e default standby mode z Press soft button Menu till you find the Basic item z Enter Basic item till you find Reboot System item z Press OK a prompt message restart now prompts the user z Press OK to restart the phone or Cancel The phone is in standby mode z The configurable OK key is the restart key Press OK a prompt message restart now prompts the user z Press OK to restart the phone or Cancel t...

Page 96: ...s will be arranged in the alphabet order User may browse the contacts with up down navigator keys The record indicator tells user which contact is currently focused User may check the contact s information by pressing OK button 10 2 1 1 Add Edit Delete Contact To add a new contact user should press Add button to open Add Contact screen and enter the contact information of the followings ...

Page 97: ...n of the contact to be deleted press Option Delete button and confirm with OK 10 2 1 2 Add Edit Delete Group By default the group list is blank User can create his her own groups edit the group name add or remove contacts in the group and delete a group z To add a group press Add Group button z To delete a group press Option Delete button z To edit a group press Edit button The Number behind the g...

Page 98: ...ith OK button Picture 98 Browsing Contacts in a Group When user is browsing contacts of a group user can also add contacts in that group by pressing Add button to enter the group contacts management screen then press OK button to save the contact The contact will also be added in local phonebook User can delete contact from group by Option Delete ...

Page 99: ...ted Numbers can be called out normally z There are multiple ways to add a number to Blacklist on the device It can be added directly on Menu PhoneBook Black White Blacklist z Select any number in the phone book both local and network for configuration addition z Select any number in the call log for configuration addition Picture 100 Add Blacklist z There are various ways to add number to the blac...

Page 100: ... phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook However the downloading may take a couple seconds depending on the network condition Therefore it is highl...

Page 101: ...rompted with a warning message if downloading failed Once the cloud phone book is downloaded completely the user can browse the contact list and dial the contact number same as in local phonebook Picture 103 Browsing Contacts in Cloud Phone book 10 3 Call Log The device can store up to 1000 call log records and user can open the call logs to check all incoming outgoing and missed call records by p...

Page 102: ... button or add the call log number to phonebook with pressing Option Add to Contact User can delete a call log by pressing Delete button and can clear all call logs by pressing Delete All button Picture 104 CallLog Users can also filter the call records of specific call types to narrow down the scope of search records and select a call record type by left and right navigation keys Missed Call Log ...

Page 103: ...fy the corresponding key Settings z X7 function key Settings The X7 screen shows 12 shortcut keys in standby mode each of which can be customized with Side DSSkey expansion key is not supported After expansion there will be 29 Function dsskeys totaling 4 pages Users can customize and configure each shortcut key in each page Users can add delete DSSkey pages through the webpage and can use the page...

Page 104: ...nfigured as followings Memory Key Speed Dial Intercom BLF Presence Call Park Call Forward to someone Line Key Event MWI DND Hold Transfer Phonebook Redial Pickup Call Forward to specified line Headset SMS Release DTMF Action URL BLF List Key Multicast Action URL XML Browser Each DSS key can set the DSS Theme The Settings of the phone interface and webpage interface are as follows Phone interface l...

Page 105: ...icture 108 DSS settings Moreover user also can add the user defined title for the DSS Keys which is configured as Memory Key Line URL Multicast Prefix NOTICE User defined title is up to 10 characters More detailed information refers to 12 23 Function Key and 6 3 Appendix III LED Definition ...

Page 106: ...automatically z Select to the available network enter the user name and password to connect successfully Tip if no wireless USB dongle is inserted the prompt wireless adapter has been removed will appear If a USB dongle is plugged in the wireless network will be priority network even if the network cable is plugged in Picture 109 WIFI settings 10 6 Headset 10 6 1 Wired Headset z The device support...

Page 107: ...ngle The phone has built in Bluetooth and Bluetooth antenna When the device is in the default standby mode z Press soft button Menu till you find the Basic item z Enter Bluetooth Wi Fi item till you find Bluetooth item z Press Bluetooth to enter the setup interface z Select Bluetooth and use the left and right keys to enable Bluetooth Select Paired Device If No paired is displayed press Scan key t...

Page 108: ...the call 3 When the caller is in the ringing state press the answer button of the headset to cancel the call z Bluetooth redial When the Bluetooth headset is connected double click the answer button to redial the number dialed last time NOTICE some models do not support double click redial function Whether this function is supported or not you can check the instruction of the headset or connect th...

Page 109: ...the phone Picture 113 SIP address and account information Save the adjustment by pressing OK when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options Picture 114 Configure Advanced Line Options ...

Page 110: ...the SIP line on the phone IP Mode There are 3 network protocol mode options IPv4 IPv6 and IPv4 IPv6 User could select available mode via or The selected IP mode will be activated after pressing OK button Picture 115 Network mode Settings IPv4 In IPv4 mode there are 3 connection mode options DHCP PPPoE and Static IP ...

Page 111: ...nable means phone will get DNS address from DHCP server and disable means not z Use DHCP time It is disabled as default Enable to manage the time of get DNS address from DHCP server and disable means not Picture 117 PPPoE network mode When using PPPoE phone will get the IP address from PPPoE server z Username PPPoE user name z Password PPPoE password ...

Page 112: ...y DNS Primary DNS address The default is 8 8 8 8 Google DNS server address z Secondary DNS Secondary DNS When primary DNS is not available it will work IPv6 In IPv6 there are 2 connection mode options DHCP and Static IP z DHCP configuration refers to IPv4 introduction in last page z Static IP configuration is almost same as IPv4 s except the IPv6 Prefix z IPv6 Prefix IPv6 prefix it is similar with...

Page 113: ...ystem for investors companies cities states and regions to manage their environmental impacts According to the CDP Cisco devices could share the OS version IP address hardware version and so on Table 16 QoS VLAN Parameters Description LLDP setting Report Enable LLDP Interval LLDP requests interval time Learning apply the learned VLAN ID to the phone configuration QoS QoS Mode configure SIP DSCP an...

Page 114: ...PN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP server When the VPN connection established the VPN IP Address should be displayed in the VPN status There may be some delay of the connection establishment User may need to...

Page 115: ... www fanvil com Uploads Temp download 20180920 5ba38303bfcf0 pdf 10 7 2 4 Web Server Type Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot Then user could use http https protocol to access pone web page Picture 120 The phone configures the web server type 10 7 3 Set The Secret Key When the device is in the default standby mode z Select Menu Advanced setting ...

Page 116: ...urrent password is the password user configured before If no configuration before the default password is 123 z New password is the new password user to use z After configuring the menu password it will work immediately Picture 122 Keypad lock password Keyboard password is used to unlock the phone once it s locked ...

Page 117: ...23 as default z If the menu password is correct phone will go to keyboard password interface As default the keyboard password is disabled When it is enabled the keyboard will be locked after timeout z If user does not configure the keyboard lock time it is 0 as default Long pressing will lock the phone There will be a lock icon in the top of LCD Phone will reminder Enter Password after pressing an...

Page 118: ...ture 125 Web keyboard lock password Settings 10 7 4 Maintenance Phone Webpage Login and go to System Auto provision Picture 126 Page auto provision Settings LCD Menu Advanced setting Maintenance Auto Provision ...

Page 119: ...me The user name of provision server Authentication Password The password of provision server Configuration File Encryption Key If the device configuration file is encrypted user should add the encryption key here General Configuration File Encryption Key If the common configuration file is encrypted user should add the encryption key here Download Fail Check Times If there download is failed phon...

Page 120: ...ny server can support the feature will respond and send a Notify with URL to phone Phone could get the configuration file with the URL Server Address Broadcast address As default it is 224 0 0 0 Server Port PnP port Transport Protocol PnP protocol TCP or UDP Update Interval PnP message interval Static Provisioning Server Server Address Provisioning server address Support both IP address and domain...

Page 121: ...arning Tone If TR069 is enabled there will be a prompt tone when connecting TLS Version TLS version TLS 1 0 TLS 1 1 TLS 1 2 INFORM Sending Period INFORM signal interval time It ranges from 1s to 999s STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 10 7 5 Firmware Upgrade z Web page Login phone web page go to System Upgrade Picture 128 Web page firmware...

Page 122: ...a new version txt and new software firmware on the server the page will display version information and upgrade button will become available Click Upgrade button to upgrade the new firmware New version description information When there is a corresponding TXT file and version on the server side the TXT and version information will be displayed under the new version description information z The fi...

Page 123: ...ted and absolute paths are possible distinguished by the presence of protocol headers BuildTime 2018 09 11 20 00 Info TXT XML Xxxxx Xxxxx Xxxxx Xxxxx z After the interval of update cycle arrives if the server has available files and versions the phone will prompt as shown below Click view to check the version information and upgrade Picture 130 Firmware upgrade ...

Page 124: ...ced Settings to enter the password default password is 123 to enter the interface z Press the Restore factory Settings button to select the file to be cleared Press OK to clear after completion When you select clear configuration file and clear all the phone will restart automatically after clearing Picture 131 Reset to default ...

Page 125: ...And summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 11 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage users and set permissions and passwords for new...

Page 126: ...5 System Upgrade Upgrade the phone software version customized ringtone background DSS Key icon etc can also be upgraded to delete the file Ring tone support wav format 11 6 System Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume For the detail of Auto Provision please refer to this link Auto Provision Description...

Page 127: ...the web page login is HTTP HTTPS Web Logon Timeout Default as 15 minutes the timeout will automatically exit the login page need to login again Web auto login After the timeout does not need to enter a user name password will automatically login to the web page HTTP Port The default is 80 If you want system security you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port...

Page 128: ... this page Table 20 Line configuration on the web page Parameters Description Register Settings Line Status Display the current line status at page loading To get the up to date line status user has to refresh the page manually Activate Whether the service of the line is activated Username Enter the username of the service account Authentication User Enter the authentication user of the service ac...

Page 129: ... address of the backup proxy server Backup Proxy Server Port Enter the backup proxy server port default is 5060 Basic Settings Enable Auto Answering Enable auto answering the incoming calls will be answered automatically after the delay time Auto Answering Delay Set the delay for incoming call before the system automatically answered it Call Forward Unconditional Enable unconditional call forward ...

Page 130: ...sage Subscribe Period Set the interval of voice message notification subscription Enable Hotline Enable hotline configuration the device will dial to the specific number immediately at audio channel opened by off hook handset or turn on hands free speaker or headphone Hotline Delay Set the delay for hotline before the system automatically dialed it Hotline Number Set the hotline dialing number Dia...

Page 131: ...in each feature code field Enable DND Set the feature code to dial to the server Disable DND Set the feature code to dial to the server Enable Call Forward Unconditional Set the feature code to dial to the server Disable Call Forward Unconditional Set the feature code to dial to the server Enable Call Forward on Busy Set the feature code to dial to the server Disable Call Forward on Busy Set the f...

Page 132: ...he registered server and subscription server will be separated Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set the keep alive packet transmitting interval Keep Authentication Keep the authentication parameters from previous authentication Blocking Anonymous Call Reject any incoming call without presenting caller ID User Agent Se...

Page 133: ... SDP is inactive Caller ID Header Set the Caller ID Header Use 182 Response for Call waiting Set the device to use 182 response code at call waiting response Enable Feature Sync Feature Sync with server Enable SCA Enable Disable SCA Shared Call Appearance CallPark Number Set the CallPark number Server Expire Set the timeout to use the server TLS Version Choose TLS Version uaCSTA Number Set uaCSTA ...

Page 134: ...BLF Dialog Strict Match Whether to enable accurate matching of BLF sessions PTime ms Set whether to bring ptime field default no SIP Global Settings Strict Branch Set up to strictly match the Branch field Enable Group Set open group Enable RFC4475 Set to enable RFC4475 Enable Strict UA Match Enable strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP...

Page 135: ...transfer the current call to a third party Blind Transfer on Onhook After the user enters the number hang up the handle or turn off the hands free function to transfer the current call to a third party Attended Transfer on Onhook Hang up the handle or press the hands free button to realize the function of attention transfer which can transfer the current call to a third party Attended Transfer on ...

Page 136: ...st of digits Destination Set Destination address This is for IP direct Port Set the Signal port and the default is 5060 for SIP Alias Set the Alias This is the text to be added replaced or deleted It is an optional item Note There are four types of aliases all xxx ದ xxx will replace the phone number add xxx ದ xxx will be dialed before any phone number del ದThe characters will be deleted from the p...

Page 137: ...re dialing 162213123 instead of 01062213123 Picture 136 Dial rules table 2 Example 3 Addition Two examples are shown In the first case it is assumed that 0 must be dialed before any 11 digit number beginning with 13 In the second case it is assumed that 0 must be dialed before any 11 digit number beginning with 135 136 137 138 or 139 Two different special characters are used x Matches any single d...

Page 138: ...ers Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened SIP Waiting Time Set the timeout of STUN binding before sending SIP messages TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission Pa...

Page 139: ...n the phone computes that the one way delay is greater than the set threshold the critical report is issued Display Report Options on web Whether to display the VQ report data for the last call through the web page 12 10 Phone settings Features Configuration phone features Table 26 General function Settings Parameters Description Basic Settings Enable Call Waiting Enable this setting to allow user...

Page 140: ...le it and you cannot dial out any number Hide DTMF Configure the hide DTMF mode Enable CallLog Select whether to save the call log Enable Restricted Incoming List Whether to enable restricted call list Enable Allowed Incoming List Whether to enable the allowed call list Enable Restricted Outgoing List Whether to enable the restricted allocation list Enable Country Code Whether the country code is ...

Page 141: ...ut opening audio channel Enable Multi Line If enabled up to 10 simultaneous calls can exist on the phone and if disabled up to 2 simultaneous calls can exist on the phone Line Display Format Custom line format SIPn SIPn xxx xxx SIPn Contact As White List Type NONE BOTH DND White List FWD White List Block XML When Call Disable XML push on call SIP notify When enabled the phone displays the informat...

Page 142: ...is intercom call the phone will reject the second intercom call Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection Password Dial Settings Enable Password Dial Enable Password Dial by selecting it When number entered is beginning with th...

Page 143: ...f by default when left retained Notification Popups Display Missed Call Popup No incoming call popup prompt after opening no popup prompt when closing open by default Display MWI Popup Voice message popup prompt is not answered after opening and it is opened by default if there is no popup prompt when closing Display Device Connect Popup There is a popup prompt when the WIFI adapter is connected T...

Page 144: ...hone Ring Volume Set the volume of hands free ringtone to 1 9 G 723 1 Bit Rate 5 3kb s or 6 3kb s is available DTMF Payload Type Enter the DTMF payload type the value must be 96 127 AMR Payload Type Set AMR load type range 96 127 Headset Mic Gain Set the earphone s radio volume gain to fit different models of earphones Opus playload type Set Opus load type range 96 127 OPUS Sample Rate Set Opus sa...

Page 145: ... signaling You can also configure the phone to receive an RTP stream from pre configured multicast listening address without involving SIP signaling You can specify up to 10 multicast listening addresses Table 28 Multicast parameters Parameters Description Normal Call Priority Define the priority of the active call 1 is the highest priority 10 is the lowest Enable Page Priority The voice call in p...

Page 146: ...chronization with time server 12 Hour Clock Set the time display in 12 hour mode Date Format Select the time date display format Daylight Saving Time Settings Local Choose your local phone will set daylight saving time automatically based on the local DST Set Type Choose DST Set Type if Manual you need to set the start time and end time Fixed Type Daylight saving time rules are based on specific d...

Page 147: ... out the following information directly If you choose to customize the area you can modify the button tone call back tone and other information Picture 137 Tone settings on the web 12 16 Phone settings Advanced User can configure the advanced configuration settings in this page z Screen Configuration Enable Energy Saving Backlight Time Screen Saver z LCD Menu Password Settings The password is 123 ...

Page 148: ...n or click the Clear button with selecting any contacts to clear the phonebook User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list selecting contacts with checkbox and click Add to Group to add selected contacts into the group Similarly user can select multiple users and add them into blac...

Page 149: ...st LDAP Server Address must LDAP Server Port must Search Base must Access username optional Access password optional Note Refer to the LDAP technical documentation before creating the LDAP phonebook and phonebook server http www fanvil com Uploads Temp download 20180920 5ba382eb399eb pdf Web page preview Phone page supports preview of Internet phone directory and contacts z After setting up the XM...

Page 150: ... Dial Use web pages for call reply and hang up operations 12 21 Phonebook Advanced Users can export the local phone book in XML CSV and VCF format and save it on the local computer Users can also import contacts into the phone book in XML CSV and VCF formats Attention If the user imports the same phone book repeatedly the same contact will be ignored If the name is the same but the number is diffe...

Page 151: ...sed to prompt user the state of the subscribe extension and it can also pick up the subscribed number which help user monitor the state of subscribe extension idle ringing a call There are 3 types for one touch BLF transfer method p s User should enter the pick up number for specific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the use...

Page 152: ...ice provides 12 Side keys a total of 5 pages of 60 custom Side keys Users can configure each Side Key on the web page Side Key function and settings please refer to 12 23 Function KeyǄ 12 25 Function Key Softkey The User Settings mode and display style display page Table 31 Softkey configuration Parameter Description Softkey Mode Softkey mode Disabled and MoreˈDefault is Disabled Softkey Style Sof...

Page 153: ...ideo Audio DSS Key Transfer Alerting End Transfer Headset Release DSS Key Transfer Dialer Redial Delete Exit 2aB Dial Local Contacts Transfer CallLog Clear Missed Dialed Pause Headset Video Audio R emote XML DSS Key Trying End Release Headset DSS Key Waiting Hold Transfer Conference End Answer Forward Mute Next call New call Prev call Reject Release Headset Listen Video Audio DSS Key 12 26 Functio...

Page 154: ...ails of recording 12 28 Security Web Filter The user can set up a configuration management phone that allows only machines with a certain network segment IP access Picture 140 Web Filter settings Picture 141 Web Filter Table Add and remove IP segments that are accessible Configure the starting IP address ...

Page 155: ...y button to take effect Note if the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the web page to be outside your own network segment otherwise you will not be able to log in the web page 12 29 Security Trust Certificates Set whether to open license certificate and general name validation select certificate module You can upload ...

Page 156: ...s using these Settings can prevent some malicious network access or restrict internal users access to some resources of the external network improve security Firewall rule set is a simple firewall module This feature supports two types of rules input rules and output rules Each rule is assigned an ordinal number allowing up to 10 for each rule Considering the complexity of firewall Settings the fo...

Page 157: ...tion address can be either the specific IP address or the full address 0 0 0 0 It can also be a network address similar to 0 such as 192 168 1 0 Src Mask Is the source address mask When configured as 255 255 255 255 it means that the host is specific When set as 255 255 255 0 it means that a network segment is filtered Dst Mask Is the destination address mask When configured as 255 255 255 255 it ...

Page 158: ...y Picture 146 Delete firewall rules Select the list you want to delete and click Delete to delete the selected list 12 32 Device Log Device Log You can grab the device log and when you encounter an abnormal problem you can send the log to the technician to locate the problem See 13 6 Get log information ...

Page 159: ... OK Or simply remove the power supply and restore it again 13 3 Reset Device to Factory Default Reset Device to Factory Default will erase all user s configuration preference database and profiles on the device and restore the device back to the state as factory default To perform a factory default reset user should press Menu Advanced and then input the password to enter the interface Then choose...

Page 160: ...user needs to log in the device web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period ...

Page 161: ...the steps of the problem until the problem appears and then click the End button Save to local analysis or send the log to the technician to locate the problem 13 7 Common Trouble Cases Table 33 Trouble Cases Trouble Case Solution Device could not boot up 1 The device is powered by external power supply via power adapter or PoE switch Please use standard power adapter provided by Fanvil or PoE swi...

Page 162: ... please kindly contact your service provider to get support or follow the instructions in 13 5 Network Packet Capture to get the network packet capture of registration process and send it to Fanvil support to analyze the issue No Audio or Poor Audio in Handset 1 Please check if Handset is connected to the correct Handset port NOT Headphone port 2 The network bandwidth and delay may be not suitable...

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