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Epson SureColor F571, User Manual

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Epson SureColor F571 User Manual Download Page 174

174

Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Product Status Messages
Resetting Control Panel Defaults
Solving Printer Problems
Solving Network Problems
Solving Printing Problems
Solving Paper Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit

epson.com.jm/support

and select your product.

•

Windows

: Your printer software automatically checks for updates. You can also manually update the

software by selecting

Software Update

here:

• Access the Windows Desktop and right-clicking the

icon for your product in the right side of the

Windows taskbar, or clicking the up arrow and right-clicking

.

• On the

Maintenance

tab in the printer settings window

You can also update the software by selecting

EPSON Software Updater

in the

EPSON

or

EPSON

Software

program group, accessible by the

Start

button, or on the

Start

or

Apps

screens, depending

on your version of Windows.

•

OS X

: You can manually update the software by opening the

Applications

>

Epson Software

folder

and selecting

EPSON Software Updater

.

•

macOS 10.12.x, 10.13.x, or 10.14.x

: You can manually update the software by opening the

App

Store

, selecting

Updates

, searching for a software update option for Epson Software, and selecting

Update

.

Parent topic:

Solving Problems

Summary of Contents for SureColor F571

Page 1: ...Epson SureColor F571 User s Guide ...

Page 2: ......

Page 3: ...embling the Optional Printer Stand and Paper Basket 21 Wi Fi or Wired Networking 34 Network Security Recommendations 34 Wi Fi Infrastructure Mode Setup 35 Selecting Wireless Network Settings from the Control Panel 36 Wi Fi Direct Mode Setup 38 Enabling Wi Fi Direct Mode 38 Wi Fi Protected Setup WPS 40 Using WPS to Connect to a Network 40 Printing a Network Status Sheet 41 Printing a Network Connec...

Page 4: ...s 70 Paper or Media Type Settings Printing Software 70 Selecting the Paper Settings for Each Source Control Panel 72 Paper Type Settings Control Panel 73 Printing from a Computer 74 Printing with Windows 74 Selecting Basic Print Settings Windows 74 Document Size Options Windows 77 Paper Source Options Windows 77 Print Mode Options Windows 78 Color Mode Options Windows 78 Level Options Windows 79 U...

Page 5: ... Mac 103 Paper Size Options Mac 107 Paper Source Options Mac 107 Print Mode Options Mac 108 Color Mode Options Mac 108 Level Options Mac 109 Selecting Print Layout Options Mac 110 Selecting Advanced Settings Mac 110 Managing Color Mac 112 Color Matching Options Mac 113 Sizing Printed Images Mac 113 Selecting Printing Preferences Mac 113 Printing Preferences Mac 114 Printing Your Document or Photo ...

Page 6: ...nance 146 Print Head Nozzle Check 146 Checking the Nozzles Using the Product Control Panel 147 Checking the Nozzles Using a Computer Utility 148 Print Head Cleaning 150 Cleaning the Print Head Using the Product Control Panel 151 Cleaning the Print Head Using a Computer Utility 152 Using the Powerful Cleaning Utility 154 Flushing the Ink Tubes 156 Adjusting Print Quality Using the Product Control P...

Page 7: ...nt Head Moves But Nothing Prints 183 Solving Paper Problems 183 Paper Feeding Problems 184 Printout Quality Problems 185 Roll Paper Jam Problems 185 Cut Sheet Paper Jam Problems 187 Solving Print Quality Problems 188 Overall Print Quality is Poor 189 Lines Are Misaligned 190 Prints are Scuffed or Smeared 190 Prints are Not Positioned Properly 191 Uninstall Your Product Software 192 Uninstalling Pr...

Page 8: ...tices 206 Important Safety Instructions 206 General Product Safety Instructions 206 LCD Screen Safety Instructions 208 Wireless Connection Safety Instructions 208 FCC Compliance Statement 208 Binding Arbitration and Class Waiver 209 Trademarks 212 Copyright Notice 213 A Note Concerning Responsible Use of Copyrighted Materials 213 Default Delay Times for Power Management for Epson Products 214 Copy...

Page 9: ...9 Epson SureColor F571 User s Guide Welcome to the Epson SureColor F571 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...cro TFP print head offers Precision Droplet Control Nozzle Verification Technology detects nozzle condition and adjusts print quality High resolution Prints at resolutions up to 2400 dpi Easy to use setup and operation Intuitive easy to read 4 3 inch color LCD touchscreen Sleek minimal design that easily fits on desktops Easy to use software Supports roll paper up to 24 inches 609 6 mm and sheets ...

Page 11: ...ations as you read your documentation Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damage to your equipment Notes contain important information about your printer Tips contain additional printing information Parent topic Introduction to Your Printer Printer Part Locations Check the printer part illustrations to learn about the parts on your printer ...

Page 12: ...12 Product Parts Front 1 Control panel 2 Cutter cover 3 Optional paper basket and stand 4 Casters included with optional stand 5 Output tray 6 Edge guides 7 Auto sheet feeder ...

Page 13: ...13 8 Cut sheet cover 9 Front cover Parent topic Printer Part Locations Product Parts Top Inside 1 Roll paper cover 2 Paper feeder 3 Ink tanks 4 Ink tank cover 5 Ink tank caps ...

Page 14: ...ation cap 7 Roll paper spindle 8 2 inch core paper stop left side is removeable 9 Roll paper spindle holders Parent topic Printer Part Locations Product Parts Rear 1 Maintenance box cover 2 Maintenance box 3 AC inlet ...

Page 15: ...Data light 7 OPTION port not available for this product 8 USB port 9 Air vents Caution Do not block the air vents shown above Parent topic Printer Part Locations Control Panel Parts 1 home button 2 power light 3 power button 4 LCD touchscreen ...

Page 16: ...reen Display 1 Status messages 2 Roll paper information When roll paper is not loaded is displayed 3 Information icon displays notifications or warnings 4 Paper Setting menu 5 Printer Status menu 6 Settings menu ...

Page 17: ... connection established 8 Supply status displays remaining maintenance box level Parent topic Printer Part Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings Changing the LCD Screen Language Selecting the Date and Time Setting a Password and Locking the Control Panel Parent topic Introduction to Your Printer Changing the LCD Scre...

Page 18: ...aylight saving phase in your area and choose your preferred date and time format Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance For more information on administration settings see the Administrator s Guide 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings Date Time Settin...

Page 19: ...yboard to enter the current time and select OK 8 Press the home button to exit Parent topic Using the Control Panel Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed Network settings Certain printer settings Certain maintenance settings System administration settings Web Config settings EpsonNet...

Page 20: ...rity Settings Admin Settings You see a screen like this 3 Select Admin Password 4 Select Register 5 Use the on screen keyboard to enter a password and select OK 6 Enter the password again to confirm and select OK Note Keep a copy of your password in a safe place 7 Select OK 8 Select Lock Setting On to lock settings A prompt appears confirming that you want to enable locked settings Select Yes to e...

Page 21: ...r Stand and Paper Basket Follow these instructions to assemble the optional printer stand and paper basket Before you begin make sure you have enough space to set up the printer as shown here 1 2 inches 50 mm 2 11 2 inches 285 mm 3 6 inches 150 mm Caution At least two people are required to lift the printer onto the assembled stand ...

Page 22: ...22 Make sure you have all of these items for assembly ...

Page 23: ...le faces front 8 Right leg base square hole faces front 9 Allen wrench 10 Paper basket rod 11 Left paper basket support rod 12 Right paper basket support rod 13 Screws 28 24 if thumbscrews are included 14 Screw holders 4 15 Thumbscrews 4 not included with all stands 1 Attach the support brace to the left leg base and the right leg base ...

Page 24: ...24 2 Use the Allen wrench to insert 8 screws four on each side into the holes on the support brace and leg bases as shown 3 Attach the legs to the bases ...

Page 25: ...25 4 Insert 8 screws 4 on each side into the holes in the legs 5 Push in the cloth on the paper basket bar so it does not get caught between the bar and the legs and attach the bar to the legs as shown ...

Page 26: ... sure the L and R stickers on the paper basket bar are correctly oriented with the L and R stickers on the leg bases 6 Insert 4 screws 2 on each side into the holes on the paper basket bar to secure it to the legs ...

Page 27: ...ers on the mounting brackets are correctly oriented with the left and right legs and attach them as shown 8 Insert 4 screws into 4 screw holders 2 on each side and insert them into the holes on the legs to secure the mounting brackets ...

Page 28: ...e the paper basket rod into the pocket on the end of the paper basket cloth 10 Insert the top of the paper basket support rods through the loops on the paper basket cloth and attach them to the paper basket rods ...

Page 29: ...29 11 Insert the ends of the paper basket support rods into the holes on the leg bases 12 Close the paper basket as shown ...

Page 30: ... paper basket and stand attach the loops on the paper basket cloth to the hooks on the leg bases as shown 14 On the front of the stand lock the casters 15 Have at least two people lift the printer using the handholds as shown ...

Page 31: ...31 Caution Do not hold the printer by the output tray You may damage it 16 Align the notches on the printer with the notches on the back of the stand as shown and place the printer on the stand ...

Page 32: ...ure the printer to the stand On the left rear side insert the screw through the wired loop on the printer as shown If your stand includes thumbscrews insert 4 thumbscrews 2 on each side into the bottom of the mounting brackets to secure the printer to the stand On the left rear side insert the thumbscrew through the wired loop on the printer as shown ...

Page 33: ...33 Parent topic Introduction to Your Printer ...

Page 34: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 35: ...ter or access point can be connected to your computer over a wireless or wired network Note You cannot connect to a wired and wireless network at the same time 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point ...

Page 36: ...ownloading it from the Epson website The installer program guides you through network setup Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Router Start Setup or Change Settings Wi Fi Setup Wizard 4 Select the name of y...

Page 37: ...select To delete the previous character select To enter a space select Space 6 Select OK when you finish entering your password 7 Confirm the displayed network settings and select Start Setup to save them 8 If you want to print a network setup report select Print Check Report Otherwise select OK 9 Press the home button to exit You see the icon on the LCD screen and should be able to connect to you...

Page 38: ... or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 4 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication betwe...

Page 39: ...strator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Wi Fi Direct Start Setup Start Setup You see a screen like this ...

Page 40: ... your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for detai...

Page 41: ... If you are printing from a computer make sure you installed the network software from the Epson website Note If you don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network Before you begin make sure pap...

Page 42: ...heet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 43: ...work Settings 5 Select Connection Check 6 Select Print Check Report 7 Select Print Examine the error codes and solutions shown on the network connection report Network Connection Report Codes and Messages Parent topic Wi Fi or Wired Networking ...

Page 44: ...ote Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E 1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are t...

Page 45: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Page 46: ...t s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limits the number of connected devices raise the connectio...

Page 47: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Page 48: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 49: ... to add another device disconnect an existing connected device first Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Changing a USB Connection to a Wi Fi Connection Changing a Wi Fi Connection to a Wired Network Connection Connecting to a New Wi ...

Page 50: ...omputer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing a Wi Fi Connection to a Wi...

Page 51: ...need to update your product s Wi Fi connection to the new router Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact yo...

Page 52: ...ion Note Before disabling Wi Fi features make a note of your product s SSID network name and password Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Router Start Setup or Change Settings Others Disable Wi Fi 4 Select S...

Page 53: ...l Paper Parent topic Media Handling Loading Roll Paper Load roll paper onto the spindle before loading the roll paper in the printer Note To prevent dust from accumulating inside the printer always keep the roll paper cover and cut sheet cover closed unless you are loading or unloading media Note This product does not support 3 inch core diameter media 1 Remove any tape and protective paper from t...

Page 54: ...54 3 Open the cut sheet cover 4 Release the central lock and open the roll paper cover 5 Remove the spindle 6 Remove the transparent paper stop from the spindle ...

Page 55: ...of the roll paper facing towards you 8 Push the fixed paper stop against the roll paper until there is no gap between the paper stop and the roll paper 9 Attach the transparent paper stop to the spindle and press it in until there is no gap between the paper stop and the roll paper ...

Page 56: ...edge of the roll paper is not bent or skewed or a paper jam or skew error may occur 12 Close the roll paper cover and the cut sheet cover 13 Select the paper type you loaded on the LCD screen and set the remaining amount if necessary If you installed the optional stand and paper basket make sure the paper basket is open to catch printouts Parent topic Roll Paper Handling Related references Compati...

Page 57: ...ly until that length is reached Cutting Roll Paper Manually Parent topic Roll Paper Handling Related references Roll Paper Options Windows Related tasks Selecting Advanced Settings Mac Cutting Roll Paper Manually You can keep your prints on the roll until you manually cut them 1 Turn off the Auto Cut setting in the printer driver or the control panel depending on the situation If you want to cut t...

Page 58: ...ter driver the paper is cut and the paper leading edge returns to the print wait position If the Auto Cut setting is turned off in the control panel select Cut to manually cut the paper with scissors or select Print Cutting Guideline to print a line on the paper to guide with manual cutting Parent topic Cutting Roll Paper Removing Roll Paper When you finish printing on roll paper you should remove...

Page 59: ...en The roll paper rewinds automatically Note Make sure the roll paper is rewound completely before removing it from the printer 4 Hold both ends of the spindle and lift it up from the spindle holder 5 Remove the transparent paper stop from the spindle 6 Remove the spindle from the roll paper ...

Page 60: ...attach the transparent paper stop to the spindle 9 Place the spindle back into the roll spindle holders in the printer 10 Close the roll paper cover and the cut sheet cover Note To prevent dust from accumulating inside the printer always keep the roll paper cover and cut sheet cover closed unless you are loading or unloading media Parent topic Roll Paper Handling Cut Sheet Handling You can load a ...

Page 61: ...on cut sheets remove any loaded roll paper close the auto sheet feeder and remove the output tray 1 Make sure Load paper is displayed on the home screen 2 Select Paper Setting Cut Sheet 1 sheet on the LCD screen 3 Open the cut sheet cover 4 Load one sheet of paper printable side up in portrait orientation Align the right edge of the paper with the right edge guide on the printer and the left mark ...

Page 62: ...to catch the printout To remove a loaded cut sheet without printing select Paper Setting Cut Sheet 1 sheet Remove The paper is ejected Parent topic Cut Sheet Handling Related references Compatible Epson Papers Paper Specifications Loading Paper in the Auto Sheet Feeder You can load up to 50 sheets of plain paper up to 0 1 inch 0 27 mm thick in the auto sheet feeder in the following sizes A3 11 7 1...

Page 63: ...e auto sheet feeder Switch between paper sources in the printer driver 1 Attach the output tray by inserting its hooks into the holes in the front of the printer 2 Make sure Load paper or Ready is displayed on the home screen 3 Open the cut sheet cover ...

Page 64: ...64 4 Tilt back the auto sheet feeder then pull up and tilt back the paper support extensions all the way ...

Page 65: ...65 5 Slide the edge guides outward 6 Load paper printable side up in portrait orientation into the auto sheet feeder ...

Page 66: ...d references Compatible Epson Papers Paper Specifications Removing Paper from the Auto Sheet Feeder Remove paper from the auto sheet feeder when you finish printing Note To prevent dust from accumulating inside the printer always remove any paper from the auto sheet feeder and keep the auto sheet feeder closed unless you are loading or unloading media ...

Page 67: ...67 1 Slide out the edge guides and remove the paper from the auto sheet feeder ...

Page 68: ...sh in the paper support extensions and close the auto sheet feeder 3 Close the cut sheet cover 4 Pull off the output tray Note Remove the output tray when printing on roll paper or cut sheets so the paper can eject smoothly ...

Page 69: ...hat is similar to the paper that you want to use 9 Select Advanced Media Setting 10 Select any additional settings as necessary 11 When you finish changing the custom paper configuration settings press the left arrow button to return to exit the menu Selecting Custom Paper Configurations Parent topic Media Handling Selecting Custom Paper Configurations Once you have created a custom paper configur...

Page 70: ... nearest Epson sales office Roll Paper Paper Type Size Part number Amount Epson DS Transfer Multi Use 17 inches 432 mm 100 feet 30 5 m S450359 1 roll 24 inches 610 mm 100 feet 30 5 m S450360 1 roll Cut Sheets Paper Type Size Part number Amount Epson DS Transfer Multi Use Letter 8 5 11 inches 216 279 mm S450361 100 sheets Legal 8 5 14 inches 216 356 mm S450362 100 sheets 11 14 inches 279 356 mm S45...

Page 71: ...170 Epson Premium Photo Paper Glossy Premium Glossy Photo Paper Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Semigloss Photo Paper Epson Premium Luster Photo Paper 260 Epson Ultra Premium Photo Paper Luster Premium Luster Photo Paper Photo paper generic Photo Paper Generic Tracing paper vellum paper Tracing Paper Tracing Paper Low Duty Matte Film Enhanced Adhesive Synthetic Pape...

Page 72: ...change the default paper size and paper type for each source using the control panel on the product 1 Press the home button if necessary 2 Select Paper Setting You see a screen like this 3 Select the paper source you want to select settings for You see a screen like this ...

Page 73: ...ntrol Panel Parent topic Media Handling Paper Type Settings Control Panel Select a Paper Type setting that matches the paper you loaded If you do not see your paper type listed select Others in the menu Paper type loaded Paper Type setting Epson DS Transfer Multi Use General Purpose Textile for transfer to textiles General Purpose Rigid for transfer to rigid materials Parent topic Selecting the Pa...

Page 74: ...ndows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Basic Print Settings Windows Selecting Pr...

Page 75: ...elp utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Preferences Properties Print Settings or Printer Properties to view your print settings You see the Printer Settings window 4 Select the Current Settings option or a custom setting 5 Click Settings to select the Document Size setting that matches the size of the document ...

Page 76: ...type of document you are printing Note If you want the printer driver to determine print settings based on the document type select the Simple Settings checkbox Deselect the checkbox if you want to select your own color correction print mode or other settings 10 If you want to prioritize quality over print speed select the Print with High Quality checkbox 11 If you deselect the Simple Settings che...

Page 77: ... of the Document Size options to size your printed image Same as Paper Size Sizes your printed image to fit the selected paper size Fit to Roll Paper Width Sizes your printed image to fit the width of the roll paper you loaded Fit to Output Size Sizes your printed image to fit the selected output size Others Sizes your printed image to a specified size Parent topic Selecting Basic Print Settings W...

Page 78: ...ne tune the colors in your printout or turn off color management in your printer software EPSON Standard sRGB Optimizes the sRGB space and corrects the color Business Graphics Performs color correction to optimize your images based on the sRGB space Line Drawing Optimizes color correction for line drawings by processing the border between lines and the background as discontinuous GIS Performs opti...

Page 79: ...ow where you can specify values for adjusting brightness contrast saturation and individual Cyan Magenta and Yellow color tones You can choose from two Gamma settings and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Windows Level Options Windows You can select a print speed or print quality priority for your printouts Speed Select to prioritize...

Page 80: ...print quality over print speed Max Quality Select to use the maximum print quality print speed may be slower Quality Options Select print speed or print quality levels using a slider Parent topic Selecting Basic Print Settings Windows ...

Page 81: ...81 Using Layout Manager Windows Layout Manager lets you include multiple pieces of print data created in different applications onto one sheet of paper for printing ...

Page 82: ...82 You can also place the same print data multiple times as shown here ...

Page 83: ...83 You can place print data in different sizes and orientations to maximize media usage as shown here ...

Page 84: ...he print command in your application 3 Select the Layout Manager checkbox on the Printer Settings tab 4 Choose an option for the Document Size setting that matches the size of the document in your application 5 Click OK and then click Print if necessary The Layout Manager screen opens and displays one page in the layout ...

Page 85: ...t Settings screens Note See the Layout Manager screen help for details 8 Click File Properties and select your print settings including the size of the paper you are printing on 9 Open the File menu on the Layout Manager screen and click Print Note To save the current job to a file open the File menu on the Layout Manager screen save the file and close the Layout Manager screen To open the saved f...

Page 86: ...r or print one image on multiple sheets of paper select the Page Layout checkbox and select the option you want To print on both sides of the paper select the 2 sided Printing checkbox and select the options you want To rotate or flip the printed image select the Rotate 180 or Mirror Image checkbox Page Layout Options Windows Parent topic Printing with Windows Page Layout Options Windows You can s...

Page 87: ...ttings to select a binding edge option and set margins N up Prints 2 2 up or 4 4 up pages on one sheet of paper Click Settings to choose the number of pages per sheet and set the page order Poster Prints one image on multiple sheets of paper to create a large poster Click the Settings button to select the layout and guideline options Print Banner Select when using a Windows application designed fo...

Page 88: ...Vertical Centering To adjust the ink saturation level select Advanced Media Control To create or edit custom printing settings select Custom Settings To print a color background on the page select the Print Bckg Color checkbox and click Color Settings to select the color you want to use To print the time date and other information about your print job at the top or bottom of the page select the Jo...

Page 89: ...margin at the top and bottom of your image and automatically cuts the paper These margins vary by media type and may be changed from their defaults using custom media settings Auto Rotate Automatically positions the image or print data to fit the roll paper Print Page Line Prints lines between pages as a guide for manual cutting Save Roll Paper When Auto Cut is enabled the printer cuts the roll pa...

Page 90: ... the print head if you notice banding or gaps in your printouts Click Epson Status Monitor 3 to check the printer s status Click Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen or add a shortcut to the utility in the Windows taskbar Click Print Queue to display a list of all waiting print jobs view information on the data waiting to be printe...

Page 91: ... multiple computers Select a Language option for the language you want to use for the printer software screens Parent topic Printing with Windows Related tasks Checking the Nozzles Using a Computer Utility Cleaning the Print Head Using a Computer Utility Printing Your Document Windows Once you have selected your print settings you are ready to save your settings and print 1 Click OK to save your s...

Page 92: ...c Printing Your Document Windows Saving Sharing and Customizing the Printer Settings You can save groups of print settings or media settings so you can reuse them for future print jobs You can export these settings as a file so you can share them with other users You can also edit the settings displayed in the printer software screens Saving and Sharing Print Settings Windows Editing Print Setting...

Page 93: ... following as necessary If you need to delete a group of settings you have created select the name of the group of settings from the list and click Delete To export the settings select the name of the group of settings click Export select a location and enter a file name To import a group of settings click Import select the file you want to use and click Open Then use the settings to print Once cu...

Page 94: ...Basic Print Settings Windows Printing Your Document Windows Editing Print Setting Displays Windows You can arrange the displayed print settings so you can easily select the settings you use most often 1 Click the Utility tab in the printer software 2 Select Menu Arrangement You see this window ...

Page 95: ...items within the folder remain 5 Click Save Parent topic Saving Sharing and Customizing the Printer Settings Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access th...

Page 96: ...now the defaults selected for printing You can still change them as needed for printing in any program session Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Printing Your Document Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens ...

Page 97: ...ick 2 Select Printer Settings You see the printer settings window 3 Click the Utility tab You see these options 4 Select the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Printing with Windows ...

Page 98: ...Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Printing with the...

Page 99: ...e Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your applica...

Page 100: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 101: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 102: ...lick OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac ...

Page 103: ...Mac Select the basic settings for the document you want to print 1 Open a document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer sett...

Page 104: ...fferent depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu ...

Page 105: ...grams you may need to select Advanced before you can select Printer Settings For more information about printer settings click the button You see a screen like this Note Depending on the Mac OS version you are using you may not see a Printer Settings option If not select Printer Features from the pop up menu and scroll down to view all of the driver options 9 If necessary select the Page Setup set...

Page 106: ...t you are printing Note If you want the printer driver to determine print settings based on the document type select the Simple Settings checkbox Deselect the checkbox if you want to select your own color correction print mode or other settings 14 If you want to prioritize quality over print speed select Print with High Quality 15 If you deselect the Simple Settings checkbox the following options ...

Page 107: ...ize your printed image Same as Paper Size Sizes your printed image to fit the selected paper size Fit to Roll Paper Width Sizes your printed image to fit the width of the roll paper you loaded Output Size Sizes your printed image to fit the selected output size Specify Size Sizes your printed image to a specified size Retain Scale Retains the size of the original image Banner Select when using an ...

Page 108: ...tion is used for some poster applications Parent topic Selecting Basic Print Settings Mac Color Mode Options Mac You can adjust the Color Mode setting to fine tune the colors in your printout or turn off color management in your printer software EPSON Standard sRGB Optimizes the sRGB space and corrects the color Business Graphics Performs color correction to optimize your images based on the sRGB ...

Page 109: ...an Magenta and Yellow color tones You can choose from two Gamma settings and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Mac Level Options Mac You can select a print speed or print quality priority for your printouts Speed Select to prioritize print speed over print quality quality may be reduced Quality Select to prioritize print quality over...

Page 110: ...lect the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Advanced Settings Mac You ...

Page 111: ...s manually Normal Cut Creates a margin at the top and bottom of your image and automatically cuts the paper These margins vary by media type and may be changed from their defaults using custom media settings 3 Select the following settings as necessary Select the Auto Rotate checkbox to automatically position the image or print data to fit the roll paper Select the Print Page Line checkbox to prin...

Page 112: ...tings adjust the Black and Color settings and click OK Parent topic Printing on a Mac Managing Color Mac You can adjust the Color Matching settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available options Color Matching Options Mac Parent topic Printing on a ...

Page 113: ...nto sets of documents select the Collate pages checkbox To print only selected pages in a multi page document select an option from the Pages to Print pop up menu To adjust the order in which pages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination P...

Page 114: ...screen like this 4 Select any of the available printing options 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac Printing Preferences Mac You can select from these settings on the Options tab Acquire printer information automatically Ensures that the paper size and paper type settings are automatically updated if paper is loaded or changed after closing the print window ...

Page 115: ... conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Default media type Select the Media Type that you want to use as the default in the printer driver Parent topic Selecting Printing Preferences Mac Printing Your Document or Photo Mac Once you have sele...

Page 116: ...t window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 117: ...ob and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac ...

Page 118: ...tem Administration Settings Menu Maintenance Menu Printer Status Print Menu Accessing the Printer s Menus You can use the printer menus to adjust the settings that control how your printer works 1 Press the home button if necessary 2 Select Settings on the LCD screen You see this screen 3 Press the up or down arrow to scroll through the menus or swipe up or down on the LCD screen Note To return to...

Page 119: ...ejected from the paper feeder Feed Cut Paper Backward Forward Cut Moves the paper backward or forward or cuts it using the built in cutter Media Adjust Start Prints an adjustment pattern to check and adjust print quality or custom paper settings follow the on screen instructions Advanced Media Setting Various options See the Advanced Media Setting table below Manage Remaining Amount Setup Select O...

Page 120: ...3 mm Back Tension Auto Standard High Extra High Select High or Extra High if paper wrinkles during printing Drying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of time the print head pauses to allow drying after each pass Drying Time per Page Select from 0 to 60 minutes for the amount of time the printer pauses to allow drying after each page is printed Auto Cut On Off Sele...

Page 121: ...ettings follow the on screen instructions Change Paper Type Paper Size Paper Type Select General Purpose Textile or General Purpose Rigid Select Others to choose another paper type Paper Size Select a paper size or select User Defined if your desired size is not listed Parent topic Using the Control Panel Menus Related tasks Creating Custom Paper Configurations Loading Roll Paper Selecting the Pap...

Page 122: ... the printer turns off automatically Circuit Breaker Interlock Startup On Off Selects whether to turn the printer on or off when the circuit breaker switch is turned on Date Time Settings Date Time Enters the date and time Time Difference Sets the time difference for coordinated universal time UTC Language Various languages Selects the language used on the LCD screen Operation Time Out On Off Sele...

Page 123: ...f Select On if you want the print head to move left and right during printing Select Off to decrease misalignment of ruled lines but slow down printing PC Connection via USB Enable Disable Select Enable to allow access to the printer from a USB connected computer USB I F Timeout Setting 0 seconds 5 to 300 seconds Specifies the length of time before ending communication from a USB connected compute...

Page 124: ...per in the paper eject slot after printing manually grasp the edge of the paper and remove it from the printer to prevent it falling on the floor Eject Paper Select to fully eject cut sheets or automatically cut roll paper after printing Custom Paper Setting Setting Options Description Change Name Use the keyboard to enter a name for the custom paper setting this name is displayed in the Paper Typ...

Page 125: ...rying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of time the print head pauses to allow drying after each pass Drying Time per Page Select from 0 to 60 minutes for the amount of time the printer pauses to allow drying after each page is printed Auto Cut Select On to automatically cut roll paper after each page is printed or select Off to cut paper manually Restore Default...

Page 126: ...hen Auto is selected Adds the value selected for the page margin outside the size selected for the base output size when set to a standard size Page Margin 3 mm 5 mm Select the top bottom left and right margin values for roll paper Margins are 3 mm for cut sheets regardless of the setting Smoothing On Off Select On to print at the maximum resolution for the selected paper type Note This may result...

Page 127: ...tion when printing topographical maps Line Drawing Perform color correction when printing CAD drawings and other line drawings Off No Color Management No color correction is performed Parent topic Using the Control Panel Menus Related tasks Creating Custom Paper Configurations Selecting the Paper Settings for Each Source Control Panel Network Settings Menu Select Settings General Settings Network ...

Page 128: ...Parent topic Using the Control Panel Menus Related topics Wi Fi or Wired Networking System Administration Settings Menu Select Settings General Settings System Administration to configure security settings and update firmware Setting Options Description Security Settings Admin Settings Lets you add or change the administrator password If you choose to add a password set the Lock Setting to On to e...

Page 129: ... the LCD screen if new firmware is found Parent topic Using the Control Panel Menus Related tasks Setting a Password and Locking the Control Panel Maintenance Menu Select Settings Maintenance to run nozzle checks cleaning cycles and other maintenance operations Caution Follow the instructions in the topic links below the table to use these menu settings correctly Setting Description Print Quality ...

Page 130: ... all of the ink in the ink tubes This may improve print quality but consumes more ink than the head cleaning or powerful cleaning options You should only perform a power ink flushing after completely refilling the ink tanks You may need to replace the maintenance box after performing this operation The Powerful Cleaning and Power Ink Flushing settings can be locked by an administrator If you canno...

Page 131: ... printer settings Network Wired LAN Wi Fi Status Displays current communication status and connection settings Wi Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Parent topic Using the Control Panel Menus ...

Page 132: ...tly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Co...

Page 133: ...rs before using it Use the ink bottle before the date printed on the package After opening an ink bottle Epson recommends using it as soon as possible Store ink bottles in a cool dark place Store the ink bottles in the same environment as the product When storing or transporting an opened ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may le...

Page 134: ...amage the product Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to the...

Page 135: ...lect the consumable icon at the top of the home screen Select Printer Status Supply Status You see a screen like this Note The displayed maintenance box level is approximate Parent topic Check Ink and Maintenance Box Levels Related tasks Replacing the Maintenance Box Checking Ink and Maintenance Box Levels Windows A low ink reminder appears if you try to print when ink is low and you can check you...

Page 136: ...levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink and Maintenance Box Levels Related tasks Refilling the Ink Tanks Replacing the Maintenance...

Page 137: ...ntenance box as needed Note To update or refresh the displayed ink levels click Update Note The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic ...

Page 138: ...ected to the Internet Select Do not display this message again and click Decline to disable online offers Promotional offers are not valid in Latin America 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Monitoring Preferences You see this window 2 To disable promotional offers deselect the...

Page 139: ...per type frequency of use and temperature Do not load paper before refilling the ink tanks Check the ink levels in your product frequently and refill the ink tanks if necessary Ink Bottle and Maintenance Box Part Numbers Parent topic Refilling Ink Ink Bottle and Maintenance Box Part Numbers Use these part numbers when you order or purchase new ink bottles or a new maintenance box Use the ink by th...

Page 140: ...hese instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Caution Wear disposable gloves while refilling the ink tanks to avoid staining your hands If ink spills wipe it off immediately with a damp towel to av...

Page 141: ...141 4 Gently shake the ink bottle in its package for about 5 seconds 5 Unpack the ink bottle 6 Hold the ink bottle upright and slowly turn the bottle cap to remove it ...

Page 142: ...e reach of children and do not drink the ink 7 Position the top of the ink bottle along the slot in front of the filling port then slowly stand the bottle up to insert it Note Refer to the color coded sticker on the ink tank unit to identify the color of each tank Do not force the bottles into position they are keyed for each color 8 Wait for the ink to fill the tank Do not squeeze the bottle Ink ...

Page 143: ...any ink remains in the bottle replace the bottle cap and tighten it Store the bottle upright for later use 10 Securely close the ink tank cap so it lays flat 11 Repeat the previous steps as necessary for each ink tank you need to refill 12 Close the ink tank cover ...

Page 144: ...ear or at the end of its service life Note You can view the replacement procedure on the LCD screen Press the home button if necessary and select Settings Maintenance Replace Maintenance Box See Guide 1 Open the maintenance box cover on the back of the product 2 Pull out the maintenance box carefully without tilting it Warning If ink gets on your skin wash it thoroughly with soap and water If ink ...

Page 145: ... you may damage the product 4 Align the groove on the maintenance box with the rails inside the product and insert it fully 5 Place the used maintenance box in the bag supplied with the new box and seal the bag Note Dispose of the used maintenance box carefully 6 Close the maintenance box cover Parent topic Refilling Ink ...

Page 146: ...es You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning the print ...

Page 147: ...per or cut sheet paper is loaded in the printer 2 Press the home button if necessary 3 Select Settings Maintenance Print Head Nozzle Check You see a screen like this 4 If you want to change the paper source that the nozzle check pattern prints on select Paper Source Otherwise select Start to print the nozzle check pattern The nozzle check pattern prints ...

Page 148: ... see any improvement after cleaning the print head three times perform a Powerful Cleaning Parent topic Print Head Nozzle Check Related tasks Checking the Nozzles Using a Computer Utility Cleaning the Print Head Using the Product Control Panel Using the Powerful Cleaning Utility Flushing the Ink Tubes Related topics Media Handling Checking the Nozzles Using a Computer Utility You can check the pri...

Page 149: ...s taskbar or click the up arrow and click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like this 4 Click Print The nozzle pattern prints ...

Page 150: ...g the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Using the Powerful Cleaning Utility Flushing the Ink Tubes Related topics Media Handling Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if the ink level has reached the lower line o...

Page 151: ...sure roll paper or cut sheet paper is loaded in the printer 2 Press the home button if necessary 3 Select Settings Maintenance Head Cleaning You see a screen like this 4 Select Start to begin the cleaning cycle When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may...

Page 152: ...g Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Using the Powerful Cleaning Utility Flushing the Ink Tubes Related topics Media Handling Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac 1 Make sure roll paper or cut sheet paper is loaded in the printer ...

Page 153: ...elect Open Printer Utility 3 Select Head Cleaning You see a window like this 4 Click Start to begin the cleaning cycle When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may damage it 5 Click Print Nozzle Check Pattern The nozzle pattern prints ...

Page 154: ...g the Powerful Cleaning Utility Flushing the Ink Tubes Related topics Media Handling Using the Powerful Cleaning Utility If print head nozzles are still clogged after cleaning the print head three times run the Powerful Cleaning utility from the product control panel This process consumes a lot of ink to clean the clogged nozzles Note Make sure the ink tanks are at least a third full before runnin...

Page 155: ...When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may damage it 5 Select Yes Start to print a nozzle check pattern The nozzle pattern prints ...

Page 156: ...he Product Control Panel Cleaning the Print Head Using a Computer Utility Related topics Media Handling Flushing the Ink Tubes You can run a power ink flushing to replace all of the ink in the ink tubes if necessary This may improve print quality but consumes more ink than the head cleaning or powerful cleaning options This process can take up to 20 minutes Note You should only perform a power ink...

Page 157: ...Product Control Panel If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to adjust print quality using the product control panel 1 Make sure roll paper or cut sheet paper is loaded in the printer You need at least this much paper to print the adjustment pattern Roll paper 16 5 inches 420 mm Auto sheet feeder 2 ...

Page 158: ...second set of alignment patterns prints 6 Follow the instructions on the LCD screen to select the best patterns for the first set of adjustment patterns and select OK The second set of adjustment patterns prints Note If you are printing on cut sheets smaller than A2 16 5 23 4 inches 420 594 mm size load the second sheet of paper 7 Follow the instructions on the LCD screen to select the best patter...

Page 159: ...paper you can clean the auto sheet feeder roller to remove excess ink Note If ink smears when printing on glossy paper try printing individual cut sheets one at a time instead of using the auto sheet feeder 1 Load a few sheets of plain paper in the auto sheet feeder 2 Press the home button if necessary 3 Select Settings Maintenance Paper Guide Cleaning You see a screen like this 4 Select Start to ...

Page 160: ...ll Paper Feeder If ink smears on a printout when printing on roll paper or cut sheets you can clean the roll paper feeder to remove excess ink 1 Make sure roll paper is loaded in the printer 2 Press the home button if necessary 3 Select Paper Setting Roll Paper Feed Cut Paper 4 Press and hold Forward until there are no ink smears on the ejected roll paper 5 Select Cut to cut the roll paper Parent ...

Page 161: ...ing Your Product Replacing the Cutter If you notice that your paper does not cut cleanly you may need to replace the cutter You will need a Phillips head screwdriver Caution Do not remove the protective material from the new cutter until instructed to do so Do not drop the cutter or knock it against anything or you may chip the blade 1 Press the home button if necessary 2 Select Settings Maintenan...

Page 162: ...er to loosen the screw holding the cutter in place and carefully remove the cutter Place the cutter in a plastic bag and dispose of it properly Warning Keep the cutter out of the reach of children The blade is sharp and can cause injury ...

Page 163: ...holes in the product and insert the cutter Tighten the cutter screw securely Note Make sure the screw is tightened securely otherwise the cut position may be slightly shifted or skewed 6 Remove only the protective material from the cutter shown here ...

Page 164: ...nter long distances contact Epson for support Note After moving the printer make sure you return the transportation cap to the printing position as described in the next section You cannot print when the cap is in the transportation position Caution During transportation follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak Attach ...

Page 165: ...165 2 Open the ink tank cover 3 Open all of the ink tank caps 4 Remove the transportation cap ...

Page 166: ...166 5 Flip the transportation cap so the round ends face down ...

Page 167: ...167 6 Insert the round ends of the transportation cap as shown ...

Page 168: ...the ink tank caps so they all lay flat 8 Close the ink tank cover 9 Turn off the product 10 Unplug the power cable 11 Disconnect any connected cables 12 Remove the output tray if necessary 13 Close all covers on the product ...

Page 169: ...ace the product in its original packing materials if possible or use equivalent materials with cushioning around the product You can now move your product Note After moving the printer make sure you return the transportation cap to the printing position as described in the next section You cannot print when the cap is in the transportation position Parent topic Maintenance and Transportation Relat...

Page 170: ...print when the cap is in the transportation position Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Connect the power cable and turn on the printer 2 Open the ink tank cover 3 Open all of the ink tank caps ...

Page 171: ...171 4 Remove the transportation cap 5 Flip the transportation cap so the square ends face down ...

Page 172: ...172 6 Insert the square ends of the transportation cap as shown ...

Page 173: ...over 9 Run a print head nozzle check and clean the print head if necessary Parent topic Maintenance and Transportation Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Before Moving or Transporting Your Product ...

Page 174: ...ally update the software by selecting Software Update here Access the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right clicking On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group accessible by th...

Page 175: ...de because the firmware update failed Make sure the computer and printer are connected via USB and try updating the firmware again Maintenance Request Replace Parts Soon End of Parts Service Life maintenance request code A part used in the printer is nearing or at the end of its service life Contact Epson for support and provide them with the displayed maintenance request code The error persists u...

Page 176: ...ee a screen like this 3 Select one of these options Network Settings Resets all network settings Clear All Data and Settings Resets all control panel settings except date and time length unit and language settings You see a confirmation screen 4 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topic Solving Problems Related references Where to Get Help...

Page 177: ...exit sleep mode You can adjust the delay time before the product enters sleep mode in the Basic Settings menu Parent topic Solving Printer Problems Related references Basic Settings Menu Solving Network Problems Check these solutions if you have problems setting up or using your product on a network Note Breakdown or repair of this product may cause loss of network data and settings Epson is not r...

Page 178: ...GHz See your router documentation or contact your internet service provider for instructions Verify that your router or access point is operating correctly by connecting to it from your computer or another device Print a network connection report and check the codes and messages on the report to help determine the cause of the problem You may need to disable the firewall and any anti virus softwar...

Page 179: ... connection settings from your device and enter a new password See your device documentation for instructions If you connected your product to a Windows computer using Wi Fi Direct and it automatically selected Access Point Mode you may have trouble accessing a low priority Internet connection Check the network connection or adapter settings in the Windows Control Panel and set the Internet metric...

Page 180: ...are Related tasks Resetting Control Panel Defaults Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window try these solutions Turn your product off wait 30 seconds then turn it back on again If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit make sure you select one of the WPS o...

Page 181: ...name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Try restarting your router following the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet con...

Page 182: ...f you cannot connect to your product over the wireless network or the connection becomes unstable move the device connected to your Mac USB 3 0 port further away from your Mac Parent topic Solving Network Problems Solving Printing Problems Check these sections if you have problems printing with your product Nothing Prints Print Head Moves But Nothing Prints Parent topic Solving Problems Nothing Pr...

Page 183: ... Print Head Moves But Nothing Prints If the print head is moving and nothing prints try these solutions Print a nozzle check pattern If the pattern does not print correctly clean the print head again If the printer has not been used for a long time the nozzles may be clogged If you see a message about motor self adjustment on the product s LCD screen the printer is adjusting its internal motor Wai...

Page 184: ... If wrinkles appear on roll paper adjust the Back Tension setting If you cannot insert paper easily into the paper feed slot make sure the paper is perfectly flat and not curled Do not load more than one piece of cut sheet paper Make sure your paper meets the specifications for your product Make sure you selected the Media Type setting in the printer driver that matches the paper you loaded in the...

Page 185: ...ly press the paper into the optional paper basket as it is ejected from the printer If the paper creases as it ejects into the optional paper basket close the paper basket and support the printout with your hands before it touches the floor If the paper is wrinkled perform a print quality adjustment Parent topic Solving Paper Problems Roll Paper Jam Problems If roll paper has jammed in the printer...

Page 186: ...186 3 Cut the paper above the paper feed slot 4 Close the roll paper cover and the cut sheet cover 5 Remove the jammed paper from the front of the product 6 Open the front cover ...

Page 187: ... roll paper straight horizontally and reload the roll paper Note Make sure to cut off any jagged or folded sections of paper Parent topic Solving Paper Problems Related tasks Loading Roll Paper Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the product follow the steps here to clear the jam 1 Remove any jammed paper from the front of the product ...

Page 188: ...ter off and on 6 Reload a cut sheet Parent topic Solving Paper Problems Related tasks Loading Single Cut Sheets Solving Print Quality Problems Check these sections if you have problems with print quality Overall Print Quality is Poor Lines Are Misaligned Prints are Scuffed or Smeared Prints are Not Positioned Properly Parent topic Solving Problems ...

Page 189: ...printer driver that matches the paper loaded in the printer Compare the print result with the image on your computer screen Since monitors and printers produce colors differently printed colors and screen colors do not always look the same Make sure that all printer covers are closed during printing Keep all printer covers closed unless you are loading or unloading media to prevent dust from accum...

Page 190: ... paper meets the specifications for your product Make sure you selected the correct Media Type setting in the printer driver that matches the paper loaded in the printer Do not use paper with folds or creases and always use new media If you are using cut sheet paper check that changes in humidity and temperature have not made the paper wavy or curled up on the edges Flatten the paper before loadin...

Page 191: ...tom Paper Configurations Cleaning the Roll Paper Feeder Prints are Not Positioned Properly If your prints are not positioned properly on the media try these solutions Make sure your print settings in the control panel and the printer driver match Make sure the Document Size or Paper Size setting in the printer driver matches the paper loaded in the product Check for paper skew errors on the LCD sc...

Page 192: ... User Account Control window click Yes or Continue Select your product again if necessary then select OK and click Yes to confirm the uninstallation Windows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Select ...

Page 193: ...rt and select your product 2 Click Downloads 3 Select your operating system click Utilities locate the Uninstaller utility and click Download If you do not see an Uninstaller utility search for Uninstaller using the site search field 4 Run the file you downloaded 5 Double click the Uninstaller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstal...

Page 194: ...pport Representative Before you call Epson for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call Country Telephone Argentina 54 11 5167 0300 0800 288 37766 Bolivia 800 100 116 Brazil 0800 007 5000 Chile 56 ...

Page 195: ...8 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone If your country does not appear in the list contact the sales office in the nearest country Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink paper and accessories from an Epson authorized reseller To find the nearest reseller visit epson com ...

Page 196: ...are your computer should meet these requirements Microsoft Windows OS version 32 and 64 bit compatible Windows 10 Windows 8 x Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 SP2 or later CPU Core 2 Duo 3 05 GHz or better Memory 1GB or more Hard disk space...

Page 197: ... at epson com jm support select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large ...

Page 198: ...he end of this topic for a list of compatible Epson papers Loading capacity Plain paper 50 sheets Other paper types 5 sheets Cut sheet paper 1 sheet Width 8 27 to 24 inches 210 to 610 mm Length 11 to 50 87 inches 279 4 to 1292 mm Thickness Plain paper 0 005 to 0 01 inch 0 12 to 0 27 mm Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for ...

Page 199: ...etting that you select The numbers below are the standard settings 1 Printable width 8 27 to 24 inches 210 to 610 mm 2 Printable length 11 to 708 67 inches 279 4 to 18000 mm 3 Left right margin 0 12 inch 3 mm minimum 4 Bottom margin 0 12 to 1 77 inches 3 to 45 mm 5 Top margin 0 12 to 1 18 inches 3 to 30 mm ...

Page 200: ...eeder 1 Printable width 8 27 to 11 69 inches 210 to 297 mm 2 Left right top bottom margin 0 12 inch 3 mm 3 Printable length 10 98 to 16 54 inches 279 to 420 mm Cut sheet 1 sheet 1 Printable width 8 27 to 24 inches 210 to 610 mm ...

Page 201: ...ields vary considerably based on print jobs print settings paper type frequency of use and temperature Do not load paper before refilling the ink tanks Check the ink levels in your product frequently and refill the ink tanks if necessary Color Black Cyan Fluorescent Pink Fluorescent Yellow Ink life Do not use if the date on the package has expired Temperature Storage 4 to 104 F 20 to 40 C 1 month ...

Page 202: ...oximately 1 6 W Power off mode approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Operating recommended 59 to 77 F 15 to 25 C Storage before unpacking 4 to 140 F 20 to 60 C 1 month at 104 F 40 C Storage after unpacking 14 to 104 F 10 to 40 C 1 month at 104 F 40 C Humidity non condensing Operating 20 to 80 RH Operating ...

Page 203: ... on the 20 MHz channel Securities WEP 64 128bit WPA PSK TKIP WPA2 PSK AES complies with WPA2 standards with support for WPA WPA2 Personal WPA3 SAE WPA2 Enterprise AES WAP3 Enterprise 192 bit security not supported Frequency range 2 4 GHz Communication mode Infrastructure Wi Fi Direct Simple AP not supported for IEEE802 11b Security Protocols SSL TLS HTTPS Server Client IPPS IEEE802 1X IPsec IP Fil...

Page 204: ...gentina CNC Certification WLAN Module J26H006 Brand EPSON CNC ID C 20841 Notice for Mexico Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Product Model K291A Epson SureColor F571 WLAN Module Model J26H006 Brand EPSON ...

Page 205: ...aguay Notice for Peru Product Model Epson SureColor F571 K291A Brand EPSON This product uses the following WLAN module WLAN Module Model J26H006 FCC ID BKMFBJ26H006 Product Manufacturer Seiko Epson Corporation Address 3 3 5 Owa Suwa shi Nagano Ken 392 8502 Japan Parent topic Technical Specifications ...

Page 206: ...ause fires or shock Do not use the cord with any other equipment Place the product near a wall outlet where the plug can be easily unplugged Connect your product to a properly grounded power outlet Avoid plugging the product into an outlet on the same circuit as a photo copier or air control system that regularly switches on and off or on an outlet controlled by a wall switch or timer Make sure th...

Page 207: ...lectromagnetic interference such as loudspeakers or the base units of cordless telephones When connecting the product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not move the print head by hand this may dama...

Page 208: ... Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices such as pacemakers automatic doors or fire alarms When using this product near such devices or inside a medical facility follow the directions from authorized staff members at the facility and follow all posted warnings and directions on the devi...

Page 209: ...INDING INDIVIDUAL ARBITRATION AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1 1 Disputes The terms of this Section 1 shall apply to all Disputes between you and Epson The term Dispute is meant to have the broadest meaning permissible under law and includes any dispute claim controversy or action between you and Epson arising out of or relating to this Agreement Epson branded products hardware...

Page 210: ... in the small claims court of your state or municipality if the action is within that court s jurisdiction and is pending only in that court 1 5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING INCLUDING WITHOUT...

Page 211: ...he Demand for Arbitration plus the appropriate filing fee to JAMS 500 North State College Blvd Suite 600 Orange CA 92868 U S A iii Send one copy of the Demand for Arbitration to the other party same address as the Dispute Notice or as otherwise agreed by the parties b Hearing Format During the arbitration the amount of any settlement offer made shall not be disclosed to the arbitrator until after ...

Page 212: ...uture amendments to the dispute resolution procedure and class action waiver provisions other than a change to Epson s address in this Agreement Epson will obtain your affirmative assent to the applicable amendment If you do not affirmatively assent to the applicable amendment you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1...

Page 213: ...difications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson...

Page 214: ...er Management for Epson Products This product enters sleep mode after a period of nonuse You can adjust the time period before power management begins but increasing the time reduces the product s energy efficiency Energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Copyright Attribution 2020 Epson America Inc 5 20 CPD 59168 Parent topic ...

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