Epson SC-R5000 Series User Manual Download Page 144

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Note:

❏

If you experience difficulty with the toll-free line,
call (562) 276-1305.

❏

For help using any other software on your system,
see the documentation for that software for
technical support

Purchase Supplies and Accessories

You can purchase genuine Epson ink, paper, and
accessories from an Epson authorized reseller. To find
the nearest reseller, visit

http://proimaging.epson.com

(U.S.) or

http://proimaging.epson.ca

(Canada), select

your product series and product, and click the

Where

to Buy

button. Or call 800-GO-EPSON

(800-463-7766) in the U.S. or 800-807-7766 in Canada.

Help for Users in Latin America

If you need additional help with your Epson product,
contact Epson.

Epson provides these technical support services:

Internet Support

Visit Epson's support website at

http://epson.com.jm/

Support/

(Caribbean),

http://www.epson.com.br/

suporte

(Brazil), or

http://www.latin.epson.com/

soporte

(other regions) for solutions to common

problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the
following information ready:

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Product name

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Product serial number (located on a label on the
product)

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Proof of purchase (such as a store receipt) and
date of purchase

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Computer configuration

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Description of the problem

Then call:

Country

Telephone

Argentina

(54 11) 5167-0300

0800-288-37766

Bolivia

800-100-116

Brazil

0800-007-5000

Chile

(56 2) 2484-3400

Colombia

Bogota: (57 1) 592-2200

Other cities: 018000-915235

Costa Rica

800-377-6627

Dominican

Republic

1-888-760-0068

Ecuador

1-800-000-044

El Salvador

800-6570

Guatemala

1-800-835-0358

Mexico

Mexico City: (52 55) 1323-2052

Other cities: 01-800-087-1080

Nicaragua

00-1-800-226-0368

Panama

00-800-052-1376

Paraguay

009-800-521-0019

Peru

Lima: (51 1) 418-0210

Other cities: 0800-10-126

Uruguay

00040-5210067

Venezuela

(58 212) 240-1111

* Contact your local phone company to call this toll-free

number from a mobile phone.

If your country does not appear in the list, contact the
sales office in the nearest country. Toll or long
distance charges may apply.

SC-R5000 Series/SC-R5000L Series User's Guide

Where To Get Help

144

Summary of Contents for SC-R5000 Series

Page 1: ...User s Guide CMP0254 01 EN ...

Page 2: ...ved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION and their logos are registered trademarks or trademarks of Seiko...

Page 3: ...ing EMX 37 Dividing a large image into parts to print it tiling 40 Using EPSON Software Updater 44 Checking software update availability 44 Receiving update notifications 44 Using Web Config 44 Starting Procedure 44 Closing Procedure 45 Uninstalling Software 45 Basic Operations Workflow for Correct Printing 46 Notes on loading media 47 Notes on Loading Media 47 Loading media 47 Settings for Loaded...

Page 4: ...ply Status menu 119 Replacement Part Information menu 119 Printer Status Print menu 120 Problem Solver When a Message is Displayed 121 When a Maintenance Call Printer Error Occurs 121 Troubleshooting 122 You cannot print because the printer does not work 122 The printer sounds like it is printing but nothing prints 122 The prints are not what you expected 123 Media 124 Others 127 Appendix Options ...

Page 5: ... Setup Guide booklet Provides information on how to setup the printer after unpacking it from the box Make sure you read this manual to perform operations safely User s Guide Ex cerpt PDF This manual explains the necessary basic operations and maintenance for daily use Online Manual User s Guide this guide This manual explains basic operations necessary items for daily use maintenance operations a...

Page 6: ...u play the video click the subtitles icon shown in the image below Viewing PDF Manuals This section uses the Adobe Acrobat Reader DC as an example to explain the basic operations for viewing the PDF in Adobe Reader A Click to print the PDF manual B Each time it is clicked the bookmarks are hidden or shown C Click the title to open the relevant page Click to open the titles lower in the hierarchy D...

Page 7: ...a part of an illustration or screenshot to enlarge do the following For Windows Right click on the page in the PDF manual and select Marquee Zoom in the menu that is displayed The pointer changes to a magnifying glass and you can use it to specify the range of the place you want to enlarge For Mac Click View menu Zoom Marquee Zoom in this order to change the pointer to a magnifying glass Use the p...

Page 8: ...fixes the ink in the printouts If you touch print outs containing ink that has not been cured your hands will be soiled with ink C Cutter groove Pass the blade of a cutter available in the market down this groove to cut media U Replacing Media that is not Expended on page 65 D Tension bar The tensioner maintains tension to prevent the media sagging as it is taken up U Using the Auto Take up Reel U...

Page 9: ...t your dealer for product installation The product must be installed by an authorized dealer Damage to the product from unauthorized installation will not be covered by your Epson warranty K USB port Connect to your computer with a USB cable L AC outlet 3 Connect the power cable supplied with the ink unit Regions other than North America and Latin America U Setup Guide booklet North American and L...

Page 10: ...r of the lamps Red Cannot print as an error has occurred Yellow The printer is being operated while a warning message is displayed maintenance is being performed or the printer is paused Green Ready to print or currently printing The combination of lamp colors and whether they are lit or flashing provides detailed information about the status of the printer See the following for more details on un...

Page 11: ...istribution in the platen heater thereby preventing poor quality prints Make sure you use a thermal sheet if the width of the loaded media is 54 inches or less C Media edge plates The media edge plates prevent the media riding up and keeps fibers on the cut edge of the media from touching the print head Position the plates at either side of the media before printing U Loading media on page 47 D Pr...

Page 12: ...to wipe off ink that is stuck to the surface of the print head nozzles The wiper unit is a consumable item Replace when a message is displayed on the control panel prompting you to do so U Replacing the Wiper Unit on page 91 H Suction Cap Use this cap to suck the ink out of the print head Follow the messages on the control panel to perform cleaning U Cleaning the Suction Cap on page 83 I Anti dryi...

Page 13: ...allation will not be covered by your Epson warranty E Lift lever If the media to be mounted on the media holder seems heavy use these levers to raise the media to the level of the media holder There are same parts on both the left and the right F Media support Rest media on these supports before placing it on the media holder There are same parts on both the left and the right G Casters There are ...

Page 14: ... the media before printing so that the print area is not subject to sudden changes in temperature Ink Unit A Ink unit The ink unit supplies ink to the printer Insert ink supply units into all the ink supply unit trays B Security cable bracket Pass a commercially available security cable through the upper and lower mounting parts to prevent the ink supply unit from being stolen SC R5000 Series SC R...

Page 15: ...r or warning has occurred The type of error or warning is indicated by how the lamp lights or flashes You can check the details of the error or warning on the control panel s screen Off No error You can pull out the ink supply unit tray if necessary F Ink supply unit tray Insert the ink supply unit for the color indicated on the label Place all of the ink supply unit trays in the ink unit G Lock s...

Page 16: ...is moved to the front You can rewind the media by holding down the button Rewinding stops when the leading edge of the media reaches the print start position Rewind can be resumed by releasing the button and then pressing it again Press and hold the button to speed up the rewinding This is useful when fine tuning media alignment as you can rewind the media in increments of 0 4 mm by pressing the b...

Page 17: ... during menu operations and so on when is lit Home is not lit when it cannot be used F Screen Displays the printer s status menus error messages and so on U Understanding and Operating the Display on page 17 Understanding and Operating the Display Understanding the Display This section explains how to view the following two screens Home screen You can check the current status of the printer Startu...

Page 18: ...nges as shown below The following provides an explan ation of each display Displays a preview of the image being printed and the file name Displays a progress bar showing the printing progress Displays the number of print passes Displays the estimated time until printing is complete This includes the heating time necessary for the heater to reach the set temperature the curing time after printing ...

Page 19: ...ngs from the settings menu where you can change to a different registered media number or change the settings for the media number that is currently selected D Status of consumables Displays the approximate amount remaining and the status of consumables such as the ink supply unit Press ing this area allows you to check details for the amount remaining and the part number of each consumable If you...

Page 20: ...lled in the ink unit Attach the ink supply unit as soon as possible otherwise the ink unit could malfunction Only displayed when using the SC R5000L Series Make sure all of the ink unit lock switches are locked and then follow the instructions displayed on the screen The cleaning ink supply unit is installed Waste Ink Bottle status Indicates the approximate amount of space available in the waste i...

Page 21: ...n if a job is sent You can make Heater settings for each heater G Platen Gap Displays the Platen Gap settings for the current media information C Press this area to display the settings screen where you can change the values H Notice on when to perform maintenance or Periodic Cleaning Displays the remaining print time until maintenance or Periodic Cleaning is performed The printer estimates how lo...

Page 22: ...s grayed out indicating that the function is disabled L Switch screens Switch between the home screen and the startup adjustment screen every time this area is pressed M Inside light Switches the internal lamp on or off Press this area to turn off the inside light when it is on Pressing it while the inside light is off turns it on You may not be able to turn this on off depending on the operating ...

Page 23: ...ons If the feed amount is too small black bands dark stripes appear correct the feed amount upwards In contrast if the feed amount is too large white bands pale stripes appear correct the feed amount down wards The value indicates the amount of feed that has been corrected as a percentage or as a positive or negative value D Adjusting the heater temperature Press to change the set temperature for ...

Page 24: ...ressing Preheat Start does nothing and pre heating does not start Heaters that are set to Off do not heat up even if a job is sent You can make Heater settings for each heater Operating procedure The black background area on the home screen and the startup adjustment screen does not respond even if you press it When you press the gray tiled area in the operation area the screen or the value change...

Page 25: ...en Lamp Status Printer Status Red Yellow Green Off Flashing Off Performing startup shutdown operations Off Off On Standing by printer is ready Off Off Flashing Middle Of Page Off On Light Flash Consumables need to be replaced soon Off On Off Cannot start printing On Off Off Error occurred Check the content of the error on the screen Flashing Off Off Errors that cannot be cleared After confirming t...

Page 26: ...re exposed to direct draughts from ventilators or air conditioners The print head nozzles could dry out and clog Do not bend or tug the waste ink tube Ink could spill inside or around the printer Maintenance such as cleaning and replacement must be performed according to usage frequency or at recommended intervals Failure to perform regular maintenance could result in loss of print quality In the ...

Page 27: ...eft in the printer The media may also become wavy or curled causing jams or resulting in the media coming into contact with the print head Remove the media before putting the printer in storage After removing the media move the media loading lever to the front Store the printer after confirming that the print head has been capped the print head is positioned at the far right If the print head is l...

Page 28: ...l ink supply units You may not be able to print properly Do not drop or knock an ink supply unit against hard objects otherwise the ink may leak from the ink supply unit Remove the ink supply units installed in the ink unit once a week and shake them thoroughly You do not need to shake the ink supply units for OP or ML U Shaking on page 87 Notes on handling the ink unit Use the ink unit wire to fa...

Page 29: ...tact with the print head during printing which could cause a malfunction to occur Leaving media in the printer for extended periods may cause it to deteriorate Handling Media After Printing To maintain long lasting high quality print results note the following points Do not rub or scratch the printed surface If they are rubbed or scratched the ink may peel off Do not touch the printed surface as t...

Page 30: ...on a separate CD The Epson Web site provides supported plug in software for the printer Software Name Summary Epson Edge Dashboard After installation it operates as resident software Hands off or updates the print settings file EMX in Epson Edge Print and sends notifications on the status of registered printers You can also perform the following control operations for supported Epson printers You ...

Page 31: ... Internet and install the software North America To view and download software options visit the support site for your region and search for your product https www epson com support U S http www epson ca support Canada Latin America To view and download software options visit the support site for your region and search for your product http www latin epson com support Caribbean http www epson com ...

Page 32: ...automatically registered check that you are using it under the following conditions and then register it manually A communication driver provided with the printer has been installed on a computer The computer and printer are connected The printer is on standby Printers are not registered automatically for Mac or Linux Register your printer manually from the Register Printer screen This screen is d...

Page 33: ...consumables is the same as for the icons on the printer s control panel screen When multiple printers are registered with this software you can switch the printer being monitored in the registered printers list B You can execute some maintenance functions from this software by clicking the buttons C at the bottom of the screen The content executed is the same as from the printer s Settings menu SC...

Page 34: ... make it more useful and to improve functions See the software help for the latest details Configuration of main screen The following main screen appears when you start Epson Edge Print The configuration and functions of the main screen are shown below Names of parts Function A Menu bar You can do settings and operations in the various menus By clicking or in the title line you can show or hide th...

Page 35: ... are automatically moved to the Printed Job list E Preview area You can check a preview of a job that you select in the Job List D The white area shows the media The width of the media changes according to the settings in Basic Settings Media Size in the Job Settings menu The distance from the left and right edges of the media to the dotted lines are the margins You can also drag the preview image...

Page 36: ...List D When there are idle jobs in the Job List idle jobs are also printed in order By setting it to the jobs are not printed until after the print data is added to the Job List selected and then printed When multiple jobs are put together and nesting or RIP is done before printing set to do the nesting and RIP work and then change it to SC R5000 Series SC R5000L Series User s Guide Introduction 3...

Page 37: ...unning The printer is registered in Epson Edge Print Media is loaded in the printer and it is ready to print Preparing the print data Prepare print data in a data format that is compatible with Epson Edge Print For details on supported data formats see the Epson Edge Print help Generally we recommend PDF for the following reasons There are no broken links to images or disrupted layouts Text does n...

Page 38: ...done When registration is finished the registered print information is added to the print information list Print information is identified by the media name The on the left of the media name indicates that it is enabled You can select enabled print information by using its Media Name in Basic Settings in the Job Settings menu If there are so many items displayed for a Media Name that it becomes di...

Page 39: ...media size media name print information and print quality resolution and number of passes For details see the Epson Edge Print help D Click Print in the Job toolbar to start printing To print large jobs While it depends on the performance of your server with large jobs such as long jobs or nested jobs the print heads may stop and start during printing In this situation we recommend performing RIP ...

Page 40: ...o that after printing the image can be pasted together into one image Theprocedurefordividinganimageisexplainedbelow How to divide an image A Select a job to divide from the Job List B Click Tiling in the Job Setting menu The setting area changes to Tiling settings C Select Enable Setting The settings items are enabled D Set the size of the divisions in Tiling Setting Each of the divided images ar...

Page 41: ...rint order is displayed on each tile in the preview area I Set the overlap for pasting the images together in Overlapping Settings 1 Set where to set the overlap in Overlapping Position 2 Set the width of the overlap in Overlapping Dimension Example Overlapping Dimension is 10 mm and the Overlapping Position is on the left side If you want to print boundary lines between the image and the overlap ...

Page 42: ...olid to a broken line Example Print on Image and Margins is set Example Print only on Margins is set K When the settings for dividing the image are complete select something other than Tiling Color Replacement or Crop in the Job Settings menu to change the preview area into the print preview Example When Job Info is selected SC R5000 Series SC R5000L Series User s Guide Introduction 42 ...

Page 43: ...x an icon is displayed on the tile Select the checkbox to print the tile Note If you right click on a tile and select Clear All from the menu displayed none of the tiles are printed If you only want to print one tile right click on the tile you want to print select Clear All from the menu displayed and then select Print When color deviation at the seams stands out When images are pasted together a...

Page 44: ...sktop toolbar and selecting Software Update C Update the software and manuals Follow the on screen instructions to continue cImportant Do not turn off the computer or printer while updating Note Software that is not displayed in the list cannot be updated using EPSON Software Updater Check for the latest versions of the software from the Epson Web site https www epson com Receiving update notifica...

Page 45: ...mputer on which the software is installed click Control Panel and then click Uninstall a program from the Programs category C Select the software you want to remove and then click Uninstall Change or Change Remove Selecting the following deletes the Epson communications drivers The model number appears in XXXXX EPSON SC RXXXXX Series Comm Driver Printer Uninstall To uninstall Epson Edge Dashboard ...

Page 46: ... following for more information on making a job fit within three hours U Print Lengths by Pass Number and Creating a Job on page 137 3 Load media into the printer and make media settings Load the media select the number to which you registered the media settings in step 1 and then enter the media length U Loading media on page 47 U Settings for Loaded Media on page 53 4 Attach themediatotheAutoTak...

Page 47: ... the necessary precautions could result in burns Because the media is heavy it should not be carried by one person Be careful not to trap your hands or fingers when opening or closing the printer cover Failure to observe this precaution could result in injury Do not rub your hands along the edges of the media The edges of the media are sharp and can cause injury Load the media just before printing...

Page 48: ...mal sheet on the platen remove it before moving the media edge plates D cImportant If the handle shaft for the right media holder is not visible rotate the handle toward you until it stops The media cannot be properly loaded if the handle shaft is not visible E Loosen the fixing screw for the left media holder and then move the media holder to the loading position according to the inner diameter o...

Page 49: ...e In H I Firmly insert the roll core of the media onto the media holder Note If the roll of media has an outer diameter which is less than 140 mm 5 5 inches the roll core will not reach the media holder when raised using the lift lever Raise it with your hands and insert the roll core onto the media holder SC R5000 Series SC R5000L Series User s Guide Basic Operations 49 ...

Page 50: ... the media holder is inserted into the roll core insufficiently media is not fed correctly during printing because of slippage between the media holder and the roll core This may cause banding in the print results M Tightenthescrewuntilthescrewnolongerturns cImportant If the media holder screw is loose the media holder may move during printing This could cause stripes and unevenness in the print r...

Page 51: ... Insert the media approximately 30 cm 11 8 inches into the opening P Confirm that the left edge of the media is within the range of the label s rectangle as shown in the illustration below Note If the left edge of the media is not within the black square of the label perform steps 4 to 16 in reverse to adjust the position of the media holder Do not attempt to reposition the media holders while the...

Page 52: ...ing will not be performed correctly Do not pull the media with both hands This could cause the media to skew or move around T U Tap lightly on both ends of the media and check if there is a difference in tension between the left and right sides If there is a difference in tension the media becomes loose From the front of the printer move the media loading lever to the back and correct any loosenes...

Page 53: ...rizontal banding tint unevenness or stripes during printing Move the media edge plates to the left and right edges of the platen when they are not in use Do not use the media edge plates if the sides of the printed media are smudged W When loading media with a width of 54 inches or less place the thermal sheet supplied on the left hand side of the left media edge plate Place it so that the R side ...

Page 54: ... direction for the loaded media If the direction is different press Roll Winding Direction to change the setting C For media that was replaced and the amount of media remaining has already been printed on press Remaining Amount Management to set the value Press Paper Remaining Remaining Amount Management and set it to On If this is set to Off Remaining Amount Management is not performed Press Rema...

Page 55: ...an check the procedure in a video on YouTube Epson Video Manuals Caution Follow the instructions in the manual when loading media or roll cores or removing media from the take up roll Dropping media roll cores or take up rolls could result in injury Be sure that your hands or hair do not get caught in the Media Feeding Unit or Auto Take up Reel Unit while it is operating Failure to observe this pr...

Page 56: ...ht media holder E Push the holder until part A shown in the illustration below is fully inserted and tighten the screw cImportant Stop when part A is no longer visible The take up reel unit may not function as expected if the holder is inserted too far SC R5000 Series SC R5000L Series User s Guide Basic Operations 56 ...

Page 57: ...the Printed Side Facing Out on page 57 For information on taking up with printed side in see U Take up with the Printed Side Facing In on page 59 Take up with the Printed Side Facing Out A While pulling the center section of the media straight down affix the media to the take up roll core with commercially available adhesive tape cImportant Attach the media to the take up roll core with the media ...

Page 58: ...dia is attached without looseness If the tension on the left and right of the media is different as shown in the illustration below the media will not be taken up correctly When one side is loose restart the procedure from Step 1 Note You can confirm differences in tension by lightly tapping both edges of the media as shown in the illustration below SC R5000 Series SC R5000L Series User s Guide Ba...

Page 59: ...raight down wrap it around the roll core from back to front and affix it using commercially available adhesive tape cImportant Attach the media to the take up roll core with the media in a taut state If media is attached in a loose state the media may move around during take up B Press the button on the control panel to feed enough media for a single wrap around the roll core C Flip the Auto switc...

Page 60: ...he procedure from Step 1 Note You can confirm differences in tension by lightly tapping both edges of the media as shown in the illustration below G Continue holding down the button until both edges of the media reach the paper core and wrap around once or twice H Press Complete on the screen When you switch to the home screen Ready to print is displayed on the screen and you can start printing Tr...

Page 61: ...Print Head Cleaning if necessary U Print Head Nozzle Check on page 95 Make sure that the media remaining is approximately 1 6 m 63 in or more If there is less than approximately 1 6 m 63 inches of media remaining a media end error may occur during the curing process and so on If this error occurs you may not be able to make adjustments so always check the amount of media remaining before making ad...

Page 62: ...n printing on uneven media such as canvas or media that bleeds through easily such as cloth U Setting procedure for Manual Measurement on page 63 The approximate length of the media required to print the test pattern is given below When performing Manual Standard Approx 100 mm 3 94 inches When performing Manual Measurement Approx 770 mm 27 55 inches Setting procedure for Manual Standard A Check th...

Page 63: ... roll core U Loading media on page 47 U Using the Auto Take up Reel Unit on page 55 B Press menu and then press Media Settings Print Adjustments Manual Adjustment Press on the left of Media Feed Adjustment The icon changes to and the adjustment type selection screen is displayed C Press Manual Measurement D Press OK and then press Start An adjustment pattern is printed Wait until printing is compl...

Page 64: ...and then press OK F Set the number per check pattern and then press OK G Select whether or not to make the same adjustments again Select Yes if there are rows of patterns with the same overlap or misalignments in step 5 You can make adjustments again using the adjustment pattern that reflects the measurements you entered Press No to finish Print Head Alignment Replacing the Media This section expl...

Page 65: ...e printed length in the Remaining Amount Management setting for accurate management of the amount of media remaining Remaining Amount Management On Paper Remaining Information On The following information is available for the printer When Remaining Amount Management is set to Off only the following information is printed Model name Model of the printer Serial number Serial number of the printer Da...

Page 66: ...rs or hands with the cutter or other blades Removing the Take up Roll Caution If the media weighs over 20 kg 44 lbs it should not be carried by one person When loading or removing the media use at least two people Follow the instructions in the manual when loading media or roll cores or removing the take up roll Dropping media roll cores or take up rolls could result in injury A Flip the Auto swit...

Page 67: ... can still use the removed ink supply unit in the future until the ink supply unit is expended Ink level is shown by an icon U Understanding the Display on page 17 Replacing ink supply units U Replacement procedure on page 88 Checking the amount of ink remaining for the SC R5000L Series When ink is expended the ink supply automatically switches to another ink supply unit of the same color Since pr...

Page 68: ... area for changing the set temperature closes and the settings are updated for the currently selected registered media The value of the temperature for the curing heater is retained for each Pass Mode of the selected registered media number The value for the currently selected Pass Mode is updated with the value changed here Note The time needed for the heaters to reach the specified temperatures ...

Page 69: ...urn to the home screen Note The results of changing the settings are un done if you perform any of the following operations Restart Media Feed Adjustment Execute Clear All Data and Settings When you have finished the target printing we recommend performing Print Adjustments from the settings menu U Optimizing Media Settings Automatic Adjustment on page 61 SC R5000 Series SC R5000L Series User s Gu...

Page 70: ...e media is recognized as the media edge The edges of the media are not detected correctly if the media edge plates are not attached correctly U Loading media on page 47 Width Detection Off The center of the black rectangle on the label below is the standard position for the right edge of the media The left edge of the media is the value set 300 to 1625 6 mm 11 81 to 64 00 in in Width Detection Off...

Page 71: ...ition is 0 mm and Side Right is 5 mm 3 to 1000 mm 0 12 to 39 37 inches DLeftedge 2 3 The value set for Side Left in the printer s Printer Settings menu The default setting is 5 mm 3 to 25 mm 0 12 to 0 98 inches 1 The set margin and the actual print results may differ depending on the RIP being used Contact the RIP manufacturer for more information 2 This may be available in the RIP depending on th...

Page 72: ...s of the media will stain the inside of the printer Ensure that the print data width does not exceed the loaded media width When media is loaded to the left of the right side reference position align the Print Start Position setting with the position where the media set U General Settings menu on page 106 SC R5000 Series SC R5000L Series User s Guide Basic Operations 72 ...

Page 73: ...ing Timing If you continue to use the printer without cleaning it could cause clogged nozzles or ink drops to occur When to perform Component to be cleaned When starting work every day A Platen heater media edge plates U Daily Cleaning on page 77 SC R5000 Series SC R5000L Series User s Guide Maintenance 73 ...

Page 74: ...nuals When a cleaning message is displayed on the control panel screen Messages are displayed regularly F Media cleaner U Cleaning the Media Cleaner on page 85 cImportant The printer contains precision instruments If any lint or dust adheres to the nozzles on the print head print quality will decline Perform regular cleaning more frequently depending on the environment and media being used Locatio...

Page 75: ...venness banding are appeared Print Head Nozzle Check U Print Head Nozzle Check on page 95 When a clog is found after checking for clogged nozzles Print Head Cleaning U Print Head Cleaning on page 96 When a message is displayed instructing you to clean the anti drying caps Cleaning the anti drying caps U Cleaning the anti drying caps on page 80 When the printer will not be used for an extended peri...

Page 76: ...e and mouth from ink and cleaning liquid Cleaning kit supplied with the printer For general cleaning The following items are in the kit A Cleaning fluid x1 B Cup x1 C Gloves x16 D Cleaning stick x50 U Using Cleaning liquid on page 78 Metal or plastic PP or PE tray available in the market Use when putting cleaning utensils removed consumables or cleaning fluid moved to the container supplied with t...

Page 77: ... or reduced print quality Use only the supplied cleaning sticks or sticks contained in a maintenance kit Other types of sticks that produce lint will damage the print head Always use fresh cleaning sticks Re using sticks can make stains even harder to remove Do not touch the tips of the cleaning sticks Oil from your hands could damage the print head Only use the specified cleaning liquid to clean ...

Page 78: ...y glue using a diluted neutral detergent If you continue printing while glue is stuck to the rear it may rub against the print head When using media with glue and when ink adheres Remove the media edge plates from the printer and clean the front and back of the plates When stains are removed be sure to attach the plates to their original positions Removing and attaching the media edge plates U Rep...

Page 79: ...rocedure be sure to read the following U Precautions regarding maintenance on page 77 cImportant When a message is displayed on the control panel screen informing you that it is time to clean around the print head clean it immediately Print quality will decline if you continue to use the printer A Press Start when a message is displayed on the control panel screen informing you that it is time to ...

Page 80: ...y in the following illustration G Check that it is clean as shown in the photo H Close the left maintenance cover I On the control panel screen press Done Cleaning around the print head is complete Cleaning the anti drying caps When a message is displayed on the control panel screen informing you that it is time to clean the anti drying caps follow the steps below to clean them Before starting thi...

Page 81: ...ipe the top edges of the cap Repeat steps 4 to 7 for the two caps aligned in the opposite direction cImportant Do not touch the holes in the caps when cleaning The cleaning fluid may get into the hole causing the cap to not function correctly F Hold the cleaning stick in a perpendicular orientation and wipe the inside of the cap While wiping avoid the area around the hole inside the cap and move t...

Page 82: ...e cup containing the cleaning liquid After rinsing the stick use the rim of the cup to wipe off excess liquid so that it does not drip from the cleaning stick I Clean the next dirty anti drying caps Repeat steps 5 to 8 to clean the rest of the dirty anti drying caps Once all of the anti drying caps are clean proceed to step 10 J Use a new dry cleaning stick to wipe up all the ink and cleaning liqu...

Page 83: ...to read the following U Precautions regarding maintenance on page 77 A Press Start when a message is displayed on the control panel screen informing you that it is time to clean the suction cap The print head moves to the maintenance position on the left B Open the right maintenance cover C Check if the suction cap is dirty If the area is dirty as shown in the photo it needs to be cleaned Go to st...

Page 84: ...lete Cleaning Around the Flushing Pad When a message is displayed on the control panel screen informing you that it is time to clean around the flushing pad follow the steps below to clean it Before starting this procedure be sure to read the following U Precautions regarding maintenance on page 77 A Press Start when a message is displayed on the control panel screen informing you that it is time ...

Page 85: ...f the cup to wipe off excess liquid so that it does not drip from the cleaning stick G Use the tip of the cleaning stick to wipe off any ink lint and dust that has stuck to the parts that are indicated by in the following image H Check that it is clean as shown in the photo I Close the maintenance cover J On the control panel screen press Done Cleaning around the flushing pad is complete Cleaning ...

Page 86: ... direction The surface of the brush has a brushing direction If it becomes dusty again after brushing try brushing in the opposite direction Note You can switch the direction in which to wipe D When you finish cleaning a media cleaner install it back into the printer Hold the tabs as you insert the media cleaner until you hear a click E Repeat Steps 2 to 4 to clean all of the media cleaners F When...

Page 87: ...rinter is on and then pull the ink supply unit tray that needs to be shaken out of the ink unit Any ink supply unit whose LED light is flashing blue needs to be shaken cImportant Place your hand on the bottom of the ink supply unit tray while removing it If you use only one hand the weight of the ink supply unit tray may cause it to fall and be damaged as you remove it Note While the ink supply un...

Page 88: ...g on how the ink dries If you want to avoid issues such as this we recommend replacing the ink supply unit before printing You can still use the removed ink supply unit in the future until the ink supply unit is expended The following procedure explains how to replace ink supply units and cleaning ink supply unit SC R5000L Series When ink is expended the ink supply automatically switches to anothe...

Page 89: ...k unit Printing is not possible or a malfunction may occur if for even one color an ink supply unit is not loaded into an ink supply unit tray or an ink supply unit tray is not inserted into the ink unit Disposing of ink supply units U Disposal of used consumables on page 94 Disposing of Waste Ink Preparing and Replacement Timing When the message The waste ink bottle is nearing the end of its serv...

Page 90: ...t the end of its service life If you replace the waste ink bottle when this message is displayed the counter is cleared automatically If you need to replace the waste ink bottle before the message is displayed select Replace Waste Ink Bottle from the setup menu Maintenance menu U Maintenance menu on page 118 cImportant If you replace the Waste Ink Bottle before being prompted by a message always c...

Page 91: ...g points when transferring waste ink from the Waste Ink Bottle to another container Use a container made of PE polyethylene when transferring the waste ink Attach the spout included with the printer to the rim of the Waste Ink Bottle and transfer the waste ink Pour the waste ink carefully Pouring the waste ink quickly may cause it to spill and splatter Securely close the lid of the container to wh...

Page 92: ...he message is displayed select Replace Wiper Unit from the setup menu Maintenance menu U Maintenance menu on page 118 When the message Wiper Unit is at the end of its service life is displayed Replace the wiper unit Printing cannot be performed if the parts are not replaced Make sure you use the wiper unit for this printer U Options and Consumable Products on page 128 Before starting this procedur...

Page 93: ...head could be damaged A Remove media and turn off the printer Check that the screen display has turned off and then unplug the power cable from the outlet U Removing the Take up Roll on page 66 Disconnect both of the power cables B Unplug the printer and wait for a minute before opening the left maintenance cover and the printer cover C While holding the tabs of the media edge plate on both sides ...

Page 94: ...een the platen and media edge plate cImportant If hooked sections are not positioned correctly return to Step 3 to attach them again Otherwise the head may be damaged F While holding the tabs of each media edge plate on both sides move both the plates to the left and right edges of the platen respectively Releasing the tab fixes the media edge plate G Close the left maintenance cover and printer c...

Page 95: ...al test patterns in the space beside an existing pattern If the width is 51 to 64 inches up to three patterns can be printed one on the left one in the center and one on the right If the width is equal to or greater than 34 inches but less than 51 inches up to two patterns can be printed one on the left and one on the right If the width of the media is less than 34 inches you cannot print side by ...

Page 96: ... media that scuffs easily U Media Management items on page 114 Performing Print Head Cleaning Cleaning levels and order of execution There are three levels of cleaning available Cleaning Light Cleaning Medium and Cleaning Heavy Perform Cleaning Light first If you print a nozzle check pattern Standard after cleaning and the nozzles are still clogged perform Cleaning Medium Print the Standard nozzle...

Page 97: ... function is enabled If there is no unevenness or banding in the nozzle check pattern you can use it as it is Examplewhencompensationfunctionisnotenough When there is a large number of clogged nozzles the nozzle check pattern may contain unevenness or banding Contact your dealer or Epson Support for assistance Long term Storage Pre storage Maintenance Pre storage Maintenance Timing Always perform ...

Page 98: ...r on page 27 U Notes on handling the ink supply units on page 27 Restarting use of the printer cImportant When restarting use of the printer charge the printer with ink When charging with removed ink supply units have new ink supply units on hand as a precaution Switch on the power and follow the on screen instructions When printing for the first time after restarting perform a Print Head Nozzle C...

Page 99: ...t outs will be soiled If the rollers are dirty follow the steps below to clean them A Make sure the printer is turned off and the screen has turned off and then unplug the power cable from the outlet Disconnect both of the power cables B Leave the printer for a minute C Open the printer cover D Raise the media loading lever E Wrap a soft cloth that has been soaked in water and squeezed well around...

Page 100: ...these items see U General Settings menu on page 106 Item Parameter Basic Settings LCD Brightness 1 to 9 Sounds Button Press 0 1 2 3 Alert 0 1 2 3 Completion Notice 0 1 2 3 Warning Notice Volume 0 1 2 3 Repeat Off Until Stopped Error Tone Volume 0 1 2 3 Repeat Off Until Stopped Sound Type Pattern1 Pattern2 Sleep Timer 1 to 240 SC R5000 Series SC R5000L Series User s Guide Control Panel Menu 100 ...

Page 101: ...ween Pages 0 to 999 mm 0 00 to 39 33 inches Width Adjustment 10 0 to 10 0 mm 0 394 to 0 394 inches Print Start Position 0 to 1000 mm 0 00 to 39 37 inches Job Connection On Off Media Detection Width Detection On Off Media Width 300 to 1625 6 mm 11 81 to 64 00 inches End Detection On Off Detect Paper Skew On Off Nozzle Check between Pages On Print Page Each 1 to 9999 pages Off Information Printing a...

Page 102: ...irect HTTP to HTTPS Enable Disable Disable IPsec IP Filtering Disable IEEE802 1X Media Settings For more information on these items see U Media Settings menu on page 112 Item Parameter Current Settings Media 01 XXXXXXXXXX to 50 XXXXXXXXXX Media Type Media Width Pass Mode Advanced Settings Print Adjustments Automatic Adjustment Manual Adjustment Media Feed Adjustment Manual Standard Manual Measurem...

Page 103: ...re heater On Off Temperature 30 to 55 C 86 to 131 F Platen Heater Platen Heater On Off Temperature 30 to 50 C 86 to 122 F Curing heater Curing heater On Off Temperature 40 to 110 C 104 to 230 F 4 pass This has the same settings as 1 pass 5 pass 6 pass 9 pass 14 pass 20 pass 26 pass 35 pass Curing Pre Heater Temperature 0 20 40 60 80 100 Drying Action Auto Follow Drying Time Setting Drying Time 0 t...

Page 104: ...erature 40 to 110 C 104 to 230 F Remaining Amount Management Remaining Amount Management On Off Remaining Amount 1 0 to 999 9 m 3 3 to 3280 5 feet Remaining Alert 1 0 to 15 0 m 3 3 to 49 2 feet Maintenance For more information on these items see U Maintenance menu on page 118 Item Parameter Print Head Nozzle Check Print Position Right Center Left Nozzle Check Pattern Standard Quality Check Print H...

Page 105: ...on Details on menu U Replacement Part Information menu on page 119 Printer Status Print Details on menu U Printer Status Print menu on page 120 Item Parameter Firmware Version Printer Name Fatal Error Log Operation Report Total Print Area Total Media Feed Length Total Carriage Pass SC R5000 Series SC R5000L Series User s Guide Control Panel Menu 105 ...

Page 106: ...trol panel screen are operated 1 2 3 Alert 0 Sets the volume of the sounds when hardware such as the covers and media loading lever are operated 1 2 3 Completion Notice 0 Sets the volume of the sounds when print jobs or maintenance operations are finished 1 2 3 Warning Notice Volume 0 Sets the volume and the repetitions of sounds when it is time to replace consumables 1 2 3 Repeat Off Until Stoppe...

Page 107: ...n in the control panel except P The control panel display will however turn off again if no operations are performed for another 30 seconds under these conditions The printer and heaters are only fully reactivated when a print job is received the media loading lever is used or another operation involving printer hardware is performed Date Time Settings Date Time Set the printer s built in clock Th...

Page 108: ...y to see in the environment in which the printer is installed Black White Keyboard QWERTY Select the keyboard layout for the text input screen that appears such as when inputting names to register for media settings AZERTY QWERTZ Unit Settings Length Unit m Choose the units of length used in the control panel display and when printing test patterns ft in Temperature C Choose the temperature units ...

Page 109: ...st a margin between pages Even after making adjustments the size of the margin may change depending on the media and usage environment The margin increases when the number is moved in the direction and decreases when the number is moved in the direction U Printable area on page 70 Print Start Position 0 to 1000 mm 0 0 00 to 39 37 inches 0 00 Adjust this parameter if you want to print from the near...

Page 110: ...tion is Off the value of the media width must be set correctly according to the width of the media loaded in this setting If the correct media width is not set the printer may print beyond the edges of the media Ink used outside the edges of the media will stain the inside of the printer End Detection On Select whether or not On Off the end of the media is detected Try setting Off when printing if...

Page 111: ...efore canceling pre heat and turning off all of the heaters Depending on the media if the transition time is too long the heat may cause damage such as deformation Check the status of the media to make the appropriate settings Each heater starts heating when a print job is received however if you want to pre heat them in advance press Preheat Start on the Home screen Inside Light Auto Select wheth...

Page 112: ...ed Duplex Auto 100BASE TX Auto 10BASE T Half Duplex 10BASE T Full Duplex 100BASE TX Half Duplex 100BASE TX Full Duplex Redirect HTTP to HTTPS Enable Disable Disable IPsec IP Filtering Use the pe installed software Web Config to enable this setting You can only disable the setting from here See the following for detailed information on starting Web Config U Using Web Config on page 44 Disable IEEE8...

Page 113: ...d Adjust ment Manual Standard Manual Measurement Print Head Alignment Media Management 01 XXXXXXXXXX to 50 XXXXXXXXXX U Media Management items on page 114 Remaining Amount Management Remaining Amount Management On When On is selected you can set Remaining Amount and Remaining Alert Setting each item to manage the remaining amount makes it easier to know when it is time to replace the media When th...

Page 114: ...s being saved Using distinctive names makes it easier to select banks for use Media Type Adhesive Vinyl Select the Media Type according to the loaded media The printer stores general media settings according to the Media Type When the Media Type is changed each media setting value registered to the current registered media number changes to the value for the Media Type after changing Banner Non wo...

Page 115: ...press Preheat Start on the Home screen Startup adjustment screen Off Temperature 30 to 50 C 86 to 122 F The heater heats up to the temperature set here when a print job is received or when you press Preheat Start on the Home screen Startup adjustment screen If the temperature of the platen heater is raised too high the nozzles may become clogged Curing heater Curing heater On Select whether or not...

Page 116: ...k Feed after Curing Half Way Sets at which point in the curing operation to rewind the media to the print start position for the next job Set this according to the characteristics of the media being used When this is set to Off the end of the print is fed to the base of the curing heater without rewinding leaving a margin of approximately 670 mm to the leading edge of the next job This setting is ...

Page 117: ...ns use the values set for each Media Type as they are Increase tension if creases appear in the media during printing The higher the value the greater the tension Paper Suction Lv0 to Lv10 Set the strength of the suction by the platen on the media The higher the value the greater the suction In most situations use the values set for each Media Type as they are If the media is wavy on the platen in...

Page 118: ...ver no media is fed when jobs are continuous Off Periodic Cleaning 30 to 180 minutes To keep the printer in optimum condition it is automatically maintained by performing Print Head Cleaning every three hours Depending on how much the printer is used you may want to set the frequency at which periodic Print Head Cleaning is performed to shorter intervals than automatic maintenance Print Quality Ad...

Page 119: ...r Replace Waste Ink Bottle If you are replacing the waste ink bottle before the message indicating that it is time to replace the waste ink bottle appears on the control panel s screen do so from this menu Replace Wiper Unit Starts the wiper unit replacement procedure See the following for detailed information on replacing the parts U Replacing the Wiper Unit on page 91 Keeping Preparation Always ...

Page 120: ...ormation If you set the printer name using Epson Edge Dashboard supplied with this printer that name is displayed in Printer Name Printer Name Fatal Error Log Operation Report Total Print Area Total Media Feed Length Total Carriage Pass SC R5000 Series SC R5000L Series User s Guide Control Panel Menu 120 ...

Page 121: ...e of the curing heater is too low the ink will not be cured correctly and the back of the media will be stained with ink when winding On the other hand if the temperature is too high it will cause the media to shrink and warp Set an appropriate temperature To change the Pass Mode in the RIP press Cancel Print to stop printing When a Maintenance Call Printer Error Occurs Error messages What to do M...

Page 122: ...irectly into your computer s USB port o Is the USB hub recognized correctly Make sure the USB hub is recognized correctly on the computer If it has disconnect the USB hub from the computer and connect the computer directly to the printer Ask the USB hub manufacturer about USB hub operation You cannot print under the network environment o Are the network settings correct Ask your network administra...

Page 123: ...tments Media Feed Adjustment in the media settings to make adjustment based on the target media U Media Feed Adjustment on page 62 o Are you using a genuine Epson ink supply unit This printer is developed for use with genuine Epson ink supply units If you use non Epson ink cartridges printouts may be faint or the color of the printed image may be changed because the remaining ink level is not corr...

Page 124: ...s of the media if Off is selected for Width Detection in the setup menu Choose On for Width Detection in the setup menu U General Settings menu on page 106 Vertical ruled lines are misaligned o Is the media wavy Certain types of media may develop waves under some conditions humidity and temperature while installed in the printer If a wave has developed press the button in the control panel to feed...

Page 125: ... fingers when opening or closing the printer cover Failure to observe this precaution could result in injury A Open the printer cover B While holding both tabs on the media edge plates move them to the right and left sides of the platen cImportant Stop using the printer if the media edge plates are deformed Continuing to use the printer while the media edge plates are deformed could damage the pre...

Page 126: ...f the way Contact with deformed media edge plates could damage the print head D Flip the media loading lever backwards E When using the Auto Take up Reel Unit raise the tension bar F Use scissors to cut away any torn or wrinkled parts SC R5000 Series SC R5000L Series User s Guide Problem Solver 126 ...

Page 127: ...enu on page 106 The control panel display keeps turning off o Is the printer in sleep mode When no operations are performed on the printer for the time set in Sleep Timer in the setup menu the printer enters sleep mode The time before entering sleep mode can be changed in the General Settings menu U General Settings menu on page 106 The heaters return from sleep mode when a print job is received t...

Page 128: ...ehavior Information about non genuine ink levels may not be displayed and use of non genuine ink is recorded for possible use in service support Ink Supply Unit SC R5000 Series Printer model Product Part number SC R5000 Ink Supply Unit Black T48F1 Cyan T48F2 Magenta T48F3 Yellow T48F4 Light Cyan T48F5 Light Magenta T48F6 Optimizer T48F7 Maintenance Liquid T48F8 SC R5010 Ink Supply Unit Black T48G1...

Page 129: ...8D8 SC R5040 Ink Supply Unit Black T48H1 Cyan T48H2 Magenta T48H3 Yellow T48H4 Light Cyan T48H5 Light Magenta T48H6 Optimizer T48H7 Maintenance Liquid T48H8 SC R5070 Ink Supply Unit Black T48E120 Cyan T48E220 Magenta T48E320 Yellow T48E420 Light Cyan T48E520 Light Magenta T48E620 Optimizer T48E720 Maintenance Liquid T48E820 SC R5000 Series SC R5000L Series User s Guide Appendix 129 ...

Page 130: ... two of the same color Printer model Product Part number SC R5000L Ink Supply Unit Black T45U1 Cyan T45U2 Magenta T45U3 Yellow T45U4 Light Cyan T45U5 Light Magenta T45U6 Optimizer T45U7 Maintenance Liquid T45U8 SC R5010L Ink Supply Unit Black T45V1 Cyan T45V2 Magenta T45V3 Yellow T45V4 Light Cyan T45V5 Light Magenta T45V6 Optimizer T45V7 Maintenance Liquid T45V8 SC R5000 Series SC R5000L Series Us...

Page 131: ...W5 Light Magenta T45W6 Optimizer T45W7 Maintenance Liquid T45W8 SC R5070L Ink Supply Unit Black T45S120 Cyan T45S220 Magenta T45S320 Yellow T45S420 Light Cyan T45S520 Light Magenta T45S620 Optimizer T45S720 Maintenance Liquid T45S820 Maintenance Items Product Part number Explanation Cleaning Ink Supply Unit except for SC R5080 T45X1 1 Use when performing Keeping Preparation Cleaning Ink Supply Uni...

Page 132: ...Brush C12C936031 Identical to the Media Cleaner Brush supplied with the printer Media Edge Plate C12C935321 IdenticaltotheMediaEdgePlatesuppliedwiththeprinter Thermal Sheet C12C936551 Identical to the Thermal Sheet supplied with the printer Cleaning Stick C13S090013 Identical to the cleaning kit items supplied with the printer Clean Room Wiper 2 C13S090016 Identical to the Clean Room Wiper supplie...

Page 133: ...g the Printer This section assumes that the product is being moved to another location on the same floor without traversing stairs ramps or lifts See below for information on moving the printer between floors or to another building U Transport on page 136 Caution Do not tilt the product more than 10 degrees forward or back while moving it Failure to observe this precaution could result in the prin...

Page 134: ...Check that it is above the casters F Move the printer Use three people to move the printer one on each side of the printer and one for the ink unit Also move so that the printer goes first in the direction you are going cImportant Use the casters on the dedicated printer stand to move the printer indoors a short distance over a level floor They can not be used for transport When moving through a n...

Page 135: ...r cover and the maintenance covers on the left and right D Open the covers on the left and right of the curing heater E Remove the connector for the curing heater F Remove the screws G Remove the curing heater SC R5000 Series SC R5000L Series User s Guide Appendix 135 ...

Page 136: ... by an authorized dealer Damage to the product from unauthorized installation will not be covered by your Epson warranty B Plug in the power cables and turn the printer on Regions other than North America and Latin America U Setup Guide booklet North American and Latin American users Contact your dealer for product installation The product must be installed by an authorized dealer Damage to the pr...

Page 137: ...ft 6 9 m 22 6 ft Creating a job Take one of the following actions if the print length exceeds three hours If the result of nesting jobs in RIP or Step and Repeat is over three hours divide the nested jobs into multiple jobs within the three hour time window or set the Layout Area Size in Step and Repeat to a print length within the table above If a single job takes more than three hours you can sp...

Page 138: ...mputer does not enter sleep status Windows Operating systems Windows 7 SP1 Windows 7 x64 SP1 Windows 8 Windows 8 x64 Windows 8 1 Windows 8 1 x64 Windows 10 Windows 10 x64 CPU Multi core processor 3 0 GHz or better recommended Free memory 4 GB or more Hard disk free space during installation 2 GB or more Display resolution 1280 1024 or higher Communication interface High Speed USB Ethernet 1000Base...

Page 139: ...z or better recommended Available memory space 8 GB or more Hard disk Available volume to install 50 GB or more Display resolution 1280 1024 or higher Communication interface High Speed USB Ethernet 100Base TX 1000Base T The computer on which this software is installed is expected to be able to simultaneously use other applications such as Adobe Illustrator So we recommend using a computer with th...

Page 140: ...Internet Explorer 11 Microsoft Edge Firefox Chrome Safari Make sure you are using the latest version SC R5000 Series SC R5000L Series User s Guide Appendix 140 ...

Page 141: ...1 4 A Rated current output Printer Specifications 3 1 4 A Power consumption SC R5000 Series total for numbers 1 and 2 Printing Approx 4 6 kW Sleep mode Approx 44 0 W Power off Approx 1 0 W SC R5000L Series total for numbers 1 and 2 Printing Approx 4 6 kW Sleep mode Approx 46 0 W Power off Approx 1 1 W Temperature and humidity without condensation Recommended 20 to 25 C 68 to 77 F 40 to 60 In use 1...

Page 142: ...iry 1year fromthedateontheinkunit Storage temperature Uninstalled 20 to 40 C 4 to 104 F within 4 days at 20 C 4 F within a month at 40 C 104 F When ink unit is installed 20 to 40 C 4 to 104 F within 4 days at 20 C 4 F within a month at 40 C 104 F Transporting 20 to 60 C 4 to 140 F within 4 days at 20 C 4 F within a month at 40 C 104 F within 3 days at 60 C 140 F Dimensions 180 W 410 D 30 H mm 7 1 ...

Page 143: ...ive them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Yourcomputeroperatingsystemnameandversion Names and versions of the software applications you normally use with your product Help for Users in...

Page 144: ...ting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call Country Telephone Argentina 54 11 5167 0300 0800...

Page 145: ...91234 02 27495955 1F No 16 Sec 5 Nanjing E Rd Songshan Dist Taipei City 105 Taiwan Telephone number Fax number Address 02 32340688 02 32340699 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 03 4393119 03 4396589...

Page 146: ...e The Helpdesk numbers are Australia Phone 1300 361 054 Fax 02 8899 3789 New Zealand Phone 0800 237 766 We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is ...

Page 147: ...1104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad...

Page 148: ...vers for download and products enquiry are available Helpline For Service Product info or to order consumables 18004250011 9AM 6PM This is aToll free number For Service CDMA Mobile Users 3900 1600 9AM 6PM Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the tel...

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