o
Is the paper suction too strong?
If you continue to have problems with ejected
paper, try lowering the Paper Suction (the amount
of suction used to keep the paper on the paper feed
path).
U
“Custom Paper Setting” on page 125
o
Have you loaded pre-printed paper such as
certificates?
When
Paper Size Check
is set to
On
and
pre-printed paper is loaded, reading fails. Set
Paper
Size Check
to
Off
. The factory default setting is
On
.
Changed settings are reflected when the paper is
re-loaded.
U
Paper does not collect in the paper
basket or is creased or folded when
the paper basket is used.
o
Does the print job require a lot of ink, or is
the humidity of the workplace high?
Depending on the job and the work environment,
paper may not collect in the paper basket. Take the
following measures as appropriate.
❏
Paper does not collect in the paper basket: Use
your hands to lightly press the paper into the
paper basket as it is ejected from the printer.
❏
The paper folds after it has been cut
automatically: Select manual cutting and take
the paper in both hands after it is cut.
❏
The paper creases and does not collect well in
the paper basket: Resume printing after closing
the paper basket. Before the paper ejected
from the printer touches the floor, take it in
both hands close to the poster board support
and continue to lightly support it until printing
is complete.
Roll paper jam
To remove jammed paper, follow the steps below:
Caution:
If you opened the printer cover in operation, do
not touch the area as indicated by the warning
labels.
High temperatures may cause burns.
A
Turn off the printer.
B
Turn the printer on.
After a pause, the message
Open printer cover
then tear off and remove jammed portion.
is
displayed.
C
Open the printer cover and move the print
head away from the paper jam.
c
Important:
Other than when you are removing paper
jams, do not touch the print head. If you
touch the print head with your hand, static
electricity may cause a malfunction.
D
Cut the top portion of any torn or crinkled
areas using a commercially available cutter.
When using the auto take-up reel unit, cut
around the support bar.
SC-P20000 Series/SC-P10000 Series User's Guide
Problem Solver
175
