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Scanning software problems

You cannot start Epson Scan

❏

If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure
that the correct scanner is selected as the Scanner or Source setting.

❏

If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall
Epson Scan as described in “Uninstalling the printer software” on page 263, then reinstall it from
the printer Software Disc.

For

Windows

only:

Make sure your printer’s name appears under Imaging device without a (?) or an exclamation (!) mark
in the Device Manager window. If the printer’s name appears with one of these marks or as an
Unknown device, uninstall Epson Scan as described in “Uninstalling the printer software” on page
263, then reinstall it from the printer Software Disc.

Scan quality problems

The edges of your original are not scanned

Move the document or photo about 3 mm (0.12 inch) away from the horizontal and vertical edges of
the document table to avoid cropping.

A line or line of dots always appears in your scanned images

The document table or the exposure window for Auto Document Feeder may be dusty. For details
about cleaning, see “Cleaning the document table and the exposure window for Auto Document
Feeder” on page 203.

If you still have the problem, the document table may be scratched. Contact your dealer for assistance.

Straight lines in your image come out crooked

Make sure the document lies perfectly straight on the document table.

Epson AcuLaser MX21/MX20 Series User's Guide

Troubleshooting

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Summary of Contents for AcuLaser MX20 Series

Page 1: ...User s Guide NPD4256 00 EN ...

Page 2: ...cesandthispermissionnoticeappearinallcopiesofthesoftwareandrelateddocumentation and ii thenamesof Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIM...

Page 3: ...ain jurisdictions Adobe SansMM Adobe SerifMM Carta and Tekton are registered trademarks of Adobe Systems Incorporated Marigold and Oxford are trademarks of AlphaOmega Typography Coronet is a registered trademark of Ludlow Type Foundry Eurostile is a trademark of Nebiolo Bitstream is a registered trademark of Bitstream Inc registered in the United States Patent and Trademark Office and may be regis...

Page 4: ...um x64 Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows 2000 refers to Windows 2000 Professional Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 200...

Page 5: ... connector power source 19 Laser safety labels 20 Internal laser radiation 20 Ozone safety 20 Restrictions on Copying 21 Chapter 1 Getting to Know Your Printer Printer Parts 23 Front view 23 Rear view 24 Inside the printer 25 Scanner parts 26 Control panel 27 Options 30 Consumable Products 30 Maintenance Parts 31 Printer Features 31 Printing 31 Copying 31 Scanning 31 Faxing 32 Where to Find Inform...

Page 6: ... 48 Setting your originals into the Auto Document Feeder 50 Chapter 3 Printing Setting the Print Quality 51 Using the Automatic setting 51 Using the Advanced setting 52 Customizing print settings 52 Toner Save mode 54 Setting the Advanced Layout 54 Duplex printing 54 Modifying the print layout 55 Resizing printouts 56 Printing watermarks 57 Printing headers and footers 59 Printing with an overlay ...

Page 7: ...ile Save Settings 79 Detailed setting instructions 81 Finishing the scan 101 Scanning special projects 101 Scanning over a network 103 Using the Control Panel 106 Required settings before scanning 107 Saving scanned data to a USB memory 107 Saving scanned data to a shared folder 108 Sending scanned data by e mail 110 Canceling Scanning 111 Chapter 5 Copying Setting Originals to Copy 112 Basic Copy...

Page 8: ...receiving 128 Output paper size 129 Receiving faxes after you hear fax tones 130 Sending received faxes to memory 130 Sending received faxes by e mail 131 Sending received faxes to a shared folder 131 Deleting received faxes 132 Using Advanced Functions 132 Displaying fax history information 132 Printing fax reports 133 Displaying memory 134 Registering Recipients 134 Using the Address Settings me...

Page 9: ...62 Standard Copy Settings 162 Default Copy Settings 162 Scan Settings 162 Network Scan Settings 162 E mail Settings 163 Standard Scan Settings 163 Default Scan Settings 163 Fax Settings 163 Basic Settings 164 Transmission Settings 165 Reception Settings 165 Communication Settings 167 Detail Settings 168 Standard Fax Settings 169 Default Fax Settings 170 Address Settings 170 E mail Address 170 Fold...

Page 10: ...196 Cleaning the pickup roller 196 Cleaning inside the printer 198 Cleaning the document table 202 Cleaning the ADF pickup roller 203 Cleaning the document table and the exposure window for Auto Document Feeder 203 Transporting the Printer 204 For long distances 204 For short distances 205 Chapter 11 Troubleshooting Clearing Jammed Paper 207 Precautions for clearing jammed paper 207 Paper Jam arou...

Page 11: ...roblems 230 The background is dark or dirty 230 White dots appear in the printout 230 Print quality or tone is uneven 230 Half tone images print unevenly 231 A vertical line appears on the printout 231 Toner smudges 231 Areas are missing in the printed image 232 Completely blank pages are output 232 The printed image is light or faint 233 The non printed side of the page is dirty 233 Print quality...

Page 12: ... print normally via the network interface 240 An undefined error occurs Macintosh only 241 Scanning Problems 241 Scanner operational problems 241 Scanning software problems 242 Scan quality problems 242 Copying Problems 246 Copy operational problems 246 Copy quality problems 246 Faxing Problems 249 Sending and receiving faxes problems 249 Printout problems 252 Chapter 12 About the Printer Software...

Page 13: ...s 278 Interfaces 278 USB interface 278 USB Host interface 279 Ethernet interface 279 Options 279 Optional paper cassette unit 279 Memory modules 280 Consumable Products 280 Toner Cartridge Return Toner Cartridge 280 Maintenance Parts 280 Maintenance Unit 280 Appendix B Where To Get Help Contacting Epson Support 281 Before Contacting Epson 281 Help for Users in Europe 281 Index Epson AcuLaser MX21 ...

Page 14: ...delwithconsumableproductsinstalled onepersonshouldnotliftorcarryit Two people should carry the printer lifting it by the correct positions as shown below If you are unable to insert the AC plug into the electrical outlet contact an electrician Be sure the AC power cord meets the relevant local safety standards Use only the power cord that comes with this printer Use of the another cord may result ...

Page 15: ... often require extensive work by a qualified technician to restore the printer to normal operation E If it has been dropped or the cabinet has been damaged F If it exhibits a distinct change in performance indicating a need for service Avoid sharing outlets with other appliances Connect all equipment to properly grounded power outlets Avoid using outlets on the same circuit as photocopiers or air ...

Page 16: ... the following illustration as a guide for the amount of space required around the printer to ensure smooth operation a b d c e f a 50 cm b 30 cm c 30 cm d 100 cm e 110 cm f 30 cm To install and use any of the following options you will need the indicated amount of additional space Epson AcuLaser MX21 MX20 Series User s Guide Safety Instructions 16 ...

Page 17: ... or bottom are provided for ventilation Do not block or cover them Do not put the printer on a bed sofa rug or other similar surface or in a built in installation unless proper ventilation is provided Keep the entire computer and printer system away from potential sources of interference such as loudspeakers or the base units of cordless telephones Leave adequate room around the printer to allow f...

Page 18: ...instructions Improperadjustmentof other controls may result in damage and may require repair by a qualified service representative Do not turn off the printer After turning on the printer wait until Ready appears on the LCD panel While the Data light is on or flashing While printing Avoid touching the components inside the printer unless instructed to do so in this guide Follow all warnings and in...

Page 19: ...t print quality do not store the toner cartridge developer unit or photoconductor unit in an area subject to direct sunlight dust salty air or corrosive gases such as ammonia Avoid locations subject to extreme or rapid changes in temperature or humidity When removing the photoconductor unit do not expose it to sunlight at all and avoid exposing it to room light for more than five minutes The photo...

Page 20: ...red Internal laser radiation ThereisaClassIIIbLaserDiodeAssemblythathasaninvisiblelaserbeaminsidetheprinterheadunit The printer head unit is NOT A SERVICE ITEM therefore the printer head unit should not be opened under any circumstances An additional laser warning label is affixed to the inside of the printer Ozone safety Ozone emission Ozone gas is generated by laser printers as a by product of t...

Page 21: ...uilding whenever possible Restrictions on Copying Operatorsofthisprintermustobservethefollowingrestrictionsinordertoensuretheresponsibleand legal use of this printer Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal ite...

Page 22: ...materials Scanners can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Epson AcuLaser MX21 MX20 Series User s Guide Safety Instructions 22 ...

Page 23: ...e USB Host interface f option cover g cover A h standard paper cassette i MP tray j control panel Be sure to close the ADF cover when scanning a document on the document table Be sure to close cover A when scanning a document The DNF model is shown in the illustration Epson AcuLaser MX21 MX20 Series User s Guide Getting to Know Your Printer 23 ...

Page 24: ... telephone interface connector LINE Connects with the phone cord EXT Connects with an external telephone e network interface connector f USB interface connector DNF model only Epson AcuLaser MX21 MX20 Series User s Guide Getting to Know Your Printer 24 ...

Page 25: ...Inside the printer a fuser unit b photoconductor unit c toner cartridge d developer unit e pickup roller f locking lever Epson AcuLaser MX21 MX20 Series User s Guide Getting to Know Your Printer 25 ...

Page 26: ...Scanner parts Front view a document cover b document table c transportation lock Inside the scanner a duplex cover Epson AcuLaser MX21 MX20 Series User s Guide Getting to Know Your Printer 26 ...

Page 27: ...alues to the default value g Address Book button Use this button to display the information registered in the address list h Power Saving button LED Green Use this button to enter the power saving mode This mode is canceled when the button is pressed again i Stop button When the printer is printing pressing this button stops the printing j Start button Use this button to start a copy or scan k Num...

Page 28: ...urn button Use this button to return to a higher hierarchical level while doing settings u Function buttons F1 to F4 Use this button to move to a menu displayed on the LCD panel DNF model a Quick Dial buttons 1 to 12 Use these buttons to transmit a fax to a registered fax number assigned to the corresponding button b Fax Memory button LED Green Use this button to display the fax document list stor...

Page 29: ... copy scan or fax transmission o Numeric key pad Used to enter the number of copies or a zoom value in Copy mode Also enters numeric values such as the Time Setting in Setup Menu p Clear button Use this button to clear the number of copies or delete a character when entering a text or numbers q Data light Green On when print data is stored in the print buffer the section of printer memory reserved...

Page 30: ...s contact the store where you purchased this printer or an Epson qualified service representative Consumable Products The life of the following consumable products is monitored by the printer The printer lets you know when replacements are needed Product name Product code High Capacity Toner Cartridge 0582 0586 Standard Capacity Toner Cartridge 0583 0587 Return High Capacity Toner Cartridge 0584 0...

Page 31: ...irectly from a USB Memory on page 64 Copying Various copying functions are available such as duplex copying and zoom copying Copying on page 112 Scanning Youcanscanadocumentusingtheprinter scontrol panelandstorethedataon aUSBmemoryorina shared folder on the network or send the data as an e mail attachment Saving scanned data to a USB memory on page 107 Saving scanned data to a shared folder on pag...

Page 32: ... s Guide this manual Provides you with detailed information on the printer s functions optional products maintenance troubleshooting and technical specifications Network Guide Provides network administrators with information on both the printer driver and network settings Font Guide Provides you with information on fonts used on the printer Online Help for each printer software Click Help for deta...

Page 33: ...For specifications or details about the paper types and sizes see Paper on page 272 MP tray The MP tray Multi purpose tray is the paper source that is available for various types of paper such as labels envelopes thick paper and transparencies Note To load envelopes see Envelopes on page 44 1 Open the MP tray then pull the subtray out Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 33 ...

Page 34: ... the center of the paper tray with the printable surface facing up Then adjust the paper guide to the size of the paper Note Make sure to load the paper as far as it will go inside the MP tray Make sure that you do not load paper beyond the limit tab Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 34 ...

Page 35: ...y is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 25 Ifthelockingleverisintheunlockedposition down thepickuprollermayhavecomeoff Inthat case reinstall the pickup roller For details see Installing the pickup roller on page 35 Installing the pickup roller If the pickup roller has come off reinstall it as follows Note Do not remove t...

Page 36: ...thenslidethepickup roller onto the rod 2 Slide the locking lever to the right until it stops and insert the gray rod into the hole on the pickup roller 3 Push the locking lever up to lock the pickup roller Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 36 ...

Page 37: ... 1 Pull the paper cassette out from the printer 2 Pinch the tab and slide the paper guides to the size of paper Note WhenthesizeofthepaperthatisloadedisbiggerthanA4 pushthereleaseleverandextendthepaper cassette to accommodate the paper Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 37 ...

Page 38: ...with the printable surface facing down Note Make sure that you do not load paper beyond the limit mark a limit mark Load letterheads with the printable side facing down and with the letterhead portion at the top Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 38 ...

Page 39: ...you use the paper that is longer than A4 size do not raise the stopper To prevent printouts from being stacked and pushed out of the output tray every time the printer ejects a couple of the printouts remove them from the tray Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 39 ...

Page 40: ...Optional paper cassette unit 1 Pull the paper cassette out from the printer 2 Pinch the tab and slide the paper guides to the size of paper Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 40 ...

Page 41: ...is bigger than A4 detach the green stopper and attach it to the paper guide 3 Load a stack of the desired paper on the center of the paper cassette with the printable surface facing down Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 41 ...

Page 42: ...ond the limit mark a limit mark Load letterheads with the printable side facing down and with the letterhead portion at the top 4 Insert the loaded paper cassette back into the printer Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 42 ...

Page 43: ...thick paper and transparencies Note Since the quality of any particular brand or type of media may be changed by the manufacturer at any time Epsoncannotguaranteethequalityofanytypeofmedia Alwaystestsamplesofmediastockbefore purchasing large quantities or printing large jobs Labels Available labels Labels designed for laser printers or plain paper copiers Labels that completely cover the backing s...

Page 44: ... printing is not available for labels Press a sheet of paper on top of each sheet of labels If the paper sticks do not use those labels in your printer Envelopes Available envelopes Envelopes that have no glue or no tape c Cautions Do not use any window envelope other than the ones designed for laser printers The plastic on most window envelopes will melt Available paper source MP tray Epson AcuLa...

Page 45: ...pes might be wrinkled Make a trial print run before you print on a lot of envelopes Duplex printing is not available for envelopes Thick paper Available paper source MP tray Printer driver settings Paper Size A4 LT Paper Source MP Tray Paper Type Thick 121 to 220 g m2 paper Semi thick paper Available paper source MP tray Standard paper cassette Optional paper cassette Epson AcuLaser MX21 MX20 Seri...

Page 46: ...ble paper source MP tray Printer driver settings Paper Size A4 LT Paper Source MP Tray Paper Type Transparency Custom paper size Available paper size 70 0 148 0 mm to 215 9 356 0 mm Available paper source MP tray Printer driver settings Paper Size User Defined Size Paper Source MP Tray Paper Type Normal Epson AcuLaser MX21 MX20 Series User s Guide Paper Handling 46 ...

Page 47: ...set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create User defined size at the client Setting Your Originals Before scanning a document remember to respect the rights of copyright owners Do not scan published text or images without first checking their copyright status Paper size The ...

Page 48: ...ing or duplex scanning specify the document direction in the Document Direction Selection menu For details see Duplex Copying on page 113 Setting your originals on the document table When using the document table set an original one sheet at a time c Caution Do not place heavy objects on the glass surface of the document table Also do not press the glass surface with too much force Be sure to clos...

Page 49: ...1 Always keep the document table clean 3 Close the document cover gently so that the original does not move Note Do not leave photographs on the documenttableforanextendedperiod of time as they may stick to the glass Make sure the document is flat against the glass surface otherwise the image will appear fuzzy and out of focus Also be sure to close the document cover to prevent interference from e...

Page 50: ... move the edge guides so they are flush with the edges of your documents 3 Raise the stopper Note Make sure the ADF cover is closed firmly If the ADF cover is open the document table is preemptively scanned and a blank copy is output even if an original is set in the Auto Document Feeder If you load multiple pages in the Auto Document Feeder the pages will be fed from the top and then ejected face...

Page 51: ...se The printer driver makes optimal settings depending on the print mode you have selected In the Advanced setting you have more setting options Note The printer driver s online help provides details on printer driver settings Using the Automatic setting For Windows users 1 Click the Basic Settings tab 2 Select Automatic then choose desired printing quality Epson AcuLaser MX21 MX20 Series User s G...

Page 52: ... settings such as Print Quality and Graphics are set automatically Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab Customizing print settings If you need to change detailed settings make the settings manually Note To print the highest resolution set Print Quality to Maximum For Window...

Page 53: ...on a network the Save Settings is grayed out and you cannot create a custom setting at the client 1 Click the Basic Settings tab 2 Select Advanced then click Save Settings to open the Custom Settings dialog box 3 Type a name for your custom settings in the Name box then click Save Your settings will appear in the list on the Basic Settings tab Note To delete a custom setting follow the step 1 and ...

Page 54: ...c Settings tab 2 Select Advanced then click More Settings to open the More Settings dialog box 3 Select the Toner Save check box then click OK Setting the Advanced Layout Duplex printing This function allows you to print on both sides of the paper automatically For Windows users 1 Click the Basic Settings tab Epson AcuLaser MX21 MX20 Series User s Guide Printing 54 ...

Page 55: ... details about each setting see online help 5 Click OK Note The alert screen appears on the computer Click OK Modifying the print layout This function allows you to print multiple pages on single sheets of paper For Windows users 1 Click the Advanced Layout tab 2 Select the Print Layout check box and the number of pages you want to print on one sheet of paper Epson AcuLaser MX21 MX20 Series User s...

Page 56: ...ialog box appears 4 Make appropriate settings For details about each setting see online help 5 Click OK Resizing printouts This function allows you to enlarge or reduce your document For Windows users 1 Click the Advanced Layout tab Epson AcuLaser MX21 MX20 Series User s Guide Printing 56 ...

Page 57: ...o select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note This setting is not available when you select Zoom To check box 5 Click OK Printing watermarks This function allows you to print a text based or image based watermark on your document For Windows users 1 Clic...

Page 58: ...Click OK Making a new watermark For Windows users 1 Click the Advanced Layout tab 2 Click New Delete 3 Select Text or BMP 4 If you select Text type the watermark text in the Text box If you select BMP click Browse select the BMP file you want to use then click OPEN 5 Type the watermark name in the Name box 6 Click Save Your watermark will appear in the List box Epson AcuLaser MX21 MX20 Series User...

Page 59: ...nter driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create an user defined watermark at the client Printing headers and footers This function allows you to print user name computer name date time or collate number at the top ...

Page 60: ...y This function allows you to print a standard form or letterhead onto the original document Note This function is for Windows only Theoverlayfunctionisavailable only when HighQuality Printer isselectedfor thePrintingMode in the Extended Settings dialog box from the Optional Settings tab Creating an overlay 1 Open the file that you want to create an overlay Epson AcuLaser MX21 MX20 Series User s G...

Page 61: ...Document to specify whether the overlay will be printed as foreground or background of the document 8 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 9 Click OK in the Create Form dialog box 10 Click OK For Windows 2000 click Apply in the Advanced Layout tab Note To change the settings of the overlay form data you cr...

Page 62: ...alog box appears 6 Make appropriate settings For details about each setting see online help 7 Click OK in the Form Selection dialog box 8 Click OK in the Advanced Layout tab 9 Click OK For Windows 2000 click Print Saving an overlaid form pre settings This function allows you to savethe settings you madefrom Printing an overlaid document on page 62 1 From the Form Selection dialog box click Save De...

Page 63: ...utton on the printer s control panel and then press the F3 button to select Yes From the computer For Windows users Double click your printer s icon on the taskbar Select the job in the list then click Cancel from the Document menu Printing Web Pages to Fit Your Paper Size This function allows you to make Web pages fit to your paper size when printing Install EPSON Web To Page from the printer Sof...

Page 64: ...ork Note If the USB Host setting on the control panel is set to Off this function cannot be used Confirm the setting is set to ON in advance If the printer is in the sleep mode the USB memory may not be detected automatically In that case press any button on the control panel If a large numbers of files are in the USB memory accessing the USB memory may take too long If accessing the USB memory ta...

Page 65: ...s the Start button to start printing Note You can change the settings such as paper size before starting printing See Printing Menu on page 150 for details about the settings TheprintersupportsPDF1 6 Acrobat7 OtherversionsofPDFfilesmaynotprint Inthatcase open the files with Adobe Reader and print them from the computer If a PDF file is locked with a password the password screen appears on the cont...

Page 66: ... control panel and store the data as follows Scan data to a USB memory Scan data to a shared folder on a computer on the network Scan data to a file to send by e mail For instructions on use see Using the Control Panel on page 106 Using another scanning program from your computer You can use any TWAIN compliant scanning program such as Adobe Photoshop Elements to scan with your scanner You open th...

Page 67: ...nner Mac OS X Open the File menu select Get Photo select Camera Scanner and select your scanner Presto PageManager Open the File menu select Select Source and select your scanner In some programs you must select the scanner as the source first If you see a Select Source option select it and select your scanner there first Note for Windows 7 Vista and XP users Do not select a WIA option for your sc...

Page 68: ...choose from Office Mode lets you quickly select settings for scanning text documents and check their effects with a preview image See Scanning in Office Mode on page 70 for instructions on making settings in Office Mode Home Mode lets you customize some scanning settings and check their effects with a preview image HomeModeisbestwhenyouwanttopreviewimagesofyouroriginalsbeforescanningthem You can s...

Page 69: ...essional Mode on page 75 for instructions on making settings in Professional Mode Changing the scan mode Tochangethescanmode clickthearrowintheModeboxintheupperrightcorneroftheEPSONScan window Then select the mode you want to use from the list that appears Note The mode you select remains in effect when you start Epson Scan next time For instructions on scanning using these modes see one of these ...

Page 70: ...g the Auto Document Feeder on page 71 for instructions Scanning in Office Mode Using the Document Table 1 Place the original s on the document table See Setting Your Originals on page 47 for instructions 2 Start Epson Scan See Starting Epson Scan on page 68 for instructions 3 Select Office Mode in the Mode list See Changing the scan mode on page 69 for instructions 4 Select Color Grayscale or Blac...

Page 71: ...tpageofyourdocumentsintheAutoDocumentFeeder See SettingYourOriginals on page 47 for instructions 2 Start Epson Scan See Starting Epson Scan on page 68 for instructions 3 Select Office Mode in the Mode list See Changing the scan mode on page 69 for instructions 4 Select Color Grayscale or Black White as the Image Type setting 5 Select one of these settings as the Document Source setting ADF Single ...

Page 72: ... you want to scan in the Preview window See Creating a Marquee on a preview image on page 85 for instructions 10 Change any necessary Image Adjustment settings See Adjusting the color and other image settings on page 87 for details 11 Placeyourfirstdocumentpageontopoftherestofthepages thenloadtheentiredocument upto 30 pages or a stack thickness of 3 mm 0 1 inch or less into the Auto Document Feede...

Page 73: ...document table See Setting Your Originals on page 47 for instructions 2 Start Epson Scan See Starting Epson Scan on page 68 for instructions 3 Select Home Mode in the Mode list See Changing the scan mode on page 69 for instructions 4 Click the arrow to open the Document Type list and select the type of your original s you are scanning 5 Select Color Grayscale or Black White as the Image Type setti...

Page 74: ...lution on page 81 for instructions 7 Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and adjusting the scan area on page 83 for instructions 8 Modify the image quality if necessary See Adjusting the color and other image settings on page 87 for instructions 9 Click the arrow to open the TargetSize list to select the size of the scanned imag...

Page 75: ...canning in Professional Mode using the document table on page 76 for instructions If you want to scan your documents in Professional Mode by loading them in the Auto Document Feeder see Scanning in Professional Mode using the Auto Document Feeder on page 77 for instructions Epson AcuLaser MX21 MX20 Series User s Guide Scanning 75 ...

Page 76: ... and select the detailed image type you are scanning Image Type setting Type of image you are scanning 24 bit Color Color photos Color Smoothing Color graphics such as a chart or graph 8 bit Grayscale Black and white photos with just a few shades of gray Black White Documents with black text and or line art Note If you select 8 bit Grayscale or Black White you can also select an Image Option setti...

Page 77: ... for instructions Scanning in Professional Mode using the Auto Document Feeder 1 LoadthefirstpageofyourdocumentsintheAutoDocumentFeeder See SettingYourOriginals on page 47 for instructions 2 Start Epson Scan See Starting Epson Scan on page 68 for instructions 3 Select Professional Mode in the Mode list See Changing the scan mode on page 69 for instructions 4 Click the arrow to open the Document Ty...

Page 78: ...open the Resolution list and select an appropriate resolution for your original s See Selecting the scan resolution on page 81 for instructions 9 Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and adjusting the scan area on page 83 for instructions 10 Click the arrow to open the Target Size list to select the size you want of the scanned i...

Page 79: ...u can select the location name and format of the scanned image file 1 Click the File Save Settings icon at the right of the Scan button The File Save Settings window appears Note If you start Epson Scan from a TWAIN compliant program such as Adobe Photoshop Elements the File Save Settings button or File Save Settings icon does not appear Epson AcuLaser MX21 MX20 Series User s Guide Scanning 79 ...

Page 80: ...ludingword processing programs can read and prepare images in this format JPEG jpg A compressedfileformat in which the CompressionLevelcanbe selected The JPEG format lets you highly compress image data However the higher the compression thelowertheimagequality Anylostimagequalitydatacannotberestored andthe quality deteriorates each time the data is saved The TIFF format is recommended when modific...

Page 81: ...oreyou scan Ifyoudeselectit youmustclickthe FileSaveSettingsicontoopenthewindowbefore clicking the Scan button Open image folder after scanning Select this option if you want Windows Explorer or the Macintosh Finder to automatically open the folder where your scanned image file is saved when Epson Scan finishes scanning Show Add Page dialog after scanning Select this option if you want the Add Pag...

Page 82: ... select the resolution setting see one of these sections Home Mode Selecting the resolution in Home Mode on page 82 OfficeModeorProfessionalMode SelectingtheresolutioninOfficeModeorProfessionalMode on page 82 Selecting the resolution in Home Mode To change the resolution first select Other as the Destination setting Click the arrow next to the Resolution list and select the number of dpi dots per ...

Page 83: ...settings and resolution you can preview your image and select or adjust the image area of the image s in a separate Preview window on your screen The preview window displays your previewed image s in their entirety You must select the scan area and make any image quality adjustments manually Note This printer does not support thumbnail preview 1 Click Preview Epson AcuLaser MX21 MX20 Series User s...

Page 84: ...to change the scan area See Creating a Marquee on a preview image on page 85 for instructions Note If you are going to scan at a different size than your original you must first select your Target Sizeandautomaticallycreateamarqueethatisproportionedtothatsize See Selectingthescan size on page 96 for instructions You can then copy the marquee and place it on each image you will scan at that size Ep...

Page 85: ...he adjustments See Adjusting the color and other image settings on page 87 for instructions Creating a Marquee on a preview image Amarqueeisamovingdottedlinethatappearsontheedgesofyourpreviewimagetoindicatethescan area You can move the marquee and adjust its size You can create multiple marquees up to 50 on each image to scan different image areas in separate scan files Epson AcuLaser MX21 MX20 Se...

Page 86: ... where you want to place the corner of your marquee and click Holddownthemousebuttonanddragthecross hairsovertheimagetotheopposite cornerofthe desired scan area Then release the mouse button You see the moving dotted line of the marquee 3 Do one of the following to adjust the marquee To move the marquee position your cursor inside the marquee The pointer becomes a hand Click and drag the marquee t...

Page 87: ... in steps 1 through 3 or click the copymarqueeicontocreateadditional marquees of thesamesize Youcanmoveand resize all the marquees as described in step 3 To delete a marquee click inside it and click the delete marquee icon Note If you draw multiple marquees make sure you click All in the Preview window before you scan Otherwise only the area inside the last marquee you drew will be scanned Adjust...

Page 88: ...ments to all ofyourimagesorscanareas clickAllinthePreviewwindowbeforeyou begin making your adjustments Setting Description Unsharp Mask Turn on to make the edges of image areas clearer for an overall sharper image Turn off to leave softer edges This setting is available only when the Image Type is set to Color or Grayscale Descreening Removes the rippled pattern that can appear in subtly shaded im...

Page 89: ...et to Grayscale and Image Option is selected when theImage Type is set toBlack White and Image Option is selected Color Enhance Enhances red green or blue in the scan This setting is available in the following conditions when the Image Type is set to Grayscale and Image Option is selected when theImage Type is set toBlack White and Image Option is selected Brightness Adjusts the overall image ligh...

Page 90: ...ically selected depending on the type of image you are previewing and other settings you have selected YoucancustomizehowcertainEpsonScansettingsbehavebyclickingConfigurationandchanging settings in the window that appears See Epson Scan Help for details Toundoanyimagequalityadjustmentsyoumaketothepreviewimage clickResetifavailable turn off the settings or preview your image again Making color adju...

Page 91: ...s set to Color when you select Photograph as the Document Type setting and Image Type is set to Grayscale Color Restoration Restores the colors in faded photos automatically This setting is available in the following conditions when you select Photograph as the Document Type setting and Image Type is set to Color when you select Photograph as the Document Type setting and Image Type is set to Gray...

Page 92: ... is set to Grayscale when you select Magazine as the Document Type setting the Image Type is set to Black White and Image Option and Auto Area Segmentation are selected when you select Newspaper as the Document Type setting the Image Type is set to Black White and Image Option and Auto Area Segmentation are selected when you select Text Line Art as the Document Type setting the Image Type is set t...

Page 93: ...ay be automatically selected depending on the type of image you are previewing and other settings you have selected YoucancustomizehowcertainEpsonScansettingsbehavebyclickingConfigurationandchanging settings in the window that appears See Epson Scan Help for details Toundoanyimagequalityadjustmentsyoumaketothepreviewimage clickResetifavailable turn off the settings or preview your image again Maki...

Page 94: ...stment icon to access the Brightness setting Contrast Adjusts the difference between the light and dark areas of the overall image Click the Image Adjustment icon to access the Contrast setting Saturation Adjusts the density of colors in the overall image Click the Image Adjustment icon to access the Saturation setting Color Balance Adjusts the balance of red green and blue colors in the overall i...

Page 95: ...set to 24 bit Color whenyouselectPhotoastheAutoExposureTypesettingandtheImageTypeisset to 8 bit Grayscale Dust Removal Removesdustmarksfromyouroriginalsautomatically TheresultsofDustRemoval donotappearinthepreview onlyinyourscannedimage Thelevelofdustremoval is adjustable This setting is available in the following conditions whenyouselectPhotoastheAutoExposureTypesettingandtheImageTypeisset to 24 ...

Page 96: ...our image to a specific size you should select the Target Size setting after previewing it but before adjusting your scan area indicated by creating a marquee This sets the scan area to correct proportions so your image will not be cropped unexpectedly To select the scan size see one of these sections Home Mode Selecting the scan size in Home Mode on page 96 Professional Mode Selecting the scan si...

Page 97: ...d scan sizefrom theTargetSizelist Click the arrow to openthelistand select the size you want A marquee dotted line proportioned for that size appears on your preview image Epson AcuLaser MX21 MX20 Series User s Guide Scanning 97 ...

Page 98: ...ur scan size you can click and drag the marquee to the area in the image you want to scan For details see Creating a Marquee on a preview image on page 85 The marquee proportions are retained as you adjust it If you need to rotate the marquee for a landscape or portrait image without changing its aspect ratio click the orientation icon Note The orientation icon is not available if you selected Ori...

Page 99: ...d scan sizefrom theTargetSizelist Click the arrow to openthelistand select the size you want A marquee dotted line proportioned for that size appears on your preview image Epson AcuLaser MX21 MX20 Series User s Guide Scanning 99 ...

Page 100: ...he Target Size list 4 You can fine tune the size using additional tools Click the Windows or r Mac OS X button next to Target Size to display these tools To size your image by a certain percentage adjust the Scale value To change the way your image is cropped turn Trimming on or off See Epson Scan Help for details Tounlocktheproportionsofyourscansize clickthe lockicon Thenadjustthemarqueeor enter ...

Page 101: ...icon you see the File Save Settings window This lets you select the name and location of your saved scan files See Selecting File Save Settings on page 79 for details After you select these settings Epson Scan starts scanning If you started your scan from a TWAIN compliant program such as Adobe Photoshop Elements your scanned image s opens in the program window If Epson Scan does not automatically...

Page 102: ...arefully remove any dust that you can see on them Do not use Dust Removal to scan your originals that do not contain dust or scratch marks otherwise your scanned image may be distorted or blurred This feature is not available in Office Mode Change the scan mode to Home Mode or Professional Mode Fixing backlit photos Using the Backlight Correction feature in Epson Scan you can remove shadows from p...

Page 103: ...rogram to enable network scanning Note for Windows For Windows 7 or Vista you need an administrator account and password if you log on as a standard user For Windows XP you must log on to a Computer Administrator account For Windows 2000 you must log on as a user with administrative privileges belonging to the Administrator group Note for Mac OS X Do not use the Fast User Switching function while ...

Page 104: ...n EPSONScan Settings Mac OS X Double click the EPSON Scan Settings icon in the Epson Software folder in the Applications folder 3 Select your scanner from the Select Scanner drop down list 4 Select Network then click Add Epson AcuLaser MX21 MX20 Series User s Guide Scanning 104 ...

Page 105: ...5 In the Add window choose the printer s IP address under Search for addresses or select Enter address and type in the address Then click OK Epson AcuLaser MX21 MX20 Series User s Guide Scanning 105 ...

Page 106: ...e network connection is the same as the one for the local connection See Using Epson Scan on page 68 Using the Control Panel You can scan a document using the printer s control panel and store the data as followings Scan data to a USB memory connected to the printer Scan data to a shared folder on a computer on the network Scan data to a file to send by e mail Epson AcuLaser MX21 MX20 Series User ...

Page 107: ...1 Press the Setting button on the control panel 2 Specify E mail Address in the Address Settings menu For details about each setting see E mail Address on page 170 Folder address setting 1 Press the Setting button on the control panel 2 Specify Folder Address in the Address Settings menu For details about each setting see Folder Address on page 170 Note You can print the e mail address list and PC...

Page 108: ... the printer Note If necessary specify the desired settings such as Basic Settings File Setting Scan Setting and Function 5 Press the Start button The printer starts scanning Saving scanned data to a shared folder 1 Press the Scan button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 Ep...

Page 109: ... the address list User Name Enter the login user name Up to 30 characters Password Enter the password Up to 20 characters Note To save scanned data in a shared folder on a computer running Windows 7 or Vista enter the same user name for User Name as registered on the computer When a DNS server is activated in your environment you can use a domain name for the folder path 6 Press the OK button Note...

Page 110: ...press the F1 button 5 Press the F1 or F2 buttons to select the items and enter a destination e mail address and subject Note A maximum of 64 characters can be entered for the destination e mail address 6 Press the OK button Note If necessary specify the desired settings such as Basic Settings File Setting Scan Setting and Function 7 Press the Start button The printer starts scanning Note If a fail...

Page 111: ... Scan mode is canceled TWAIN processing can be stopped by the Stop button only when you are scanning via a network When Cancel on the progress bar is clicked while scanning by Epson Scan preview scanning or final scanning is exited Epson AcuLaser MX21 MX20 Series User s Guide Scanning 111 ...

Page 112: ...ng are not the same as that for printing Depending on the paper source available paper types differ When copying originals you can only use the following paper types MP tray Plain paper Preprinted Letterhead Recycled paper Transparencies Labels Colored paper Semi thick paper Optional paper cassette Plain paper Preprinted Letterhead Recycled paper Colored paper Semi thick paper You cannot copy onto...

Page 113: ... and press the F1 button 6 Select the paper source using the u or d button and press the OK button Note When MP tray is selected specify the paper size and paper type in the MP Tray Settings menu 7 Press the Start button The printer starts copying Note To cancel copy job press the Stop button on the control panel while a document is being copied and then press the F3 button Do not turn off the pow...

Page 114: ...ect the Basic Setting tab and press the F3 button 5 Select the type of duplex copying using the u or d button Setting Description Off Normal copying Simplex Duplex Two single sided originals are printed onto each side of a single sheet of paper Duplex Duplex Each side of a double sided originalisprintedoneachsideofa sheet of paper Duplex Simplex Each side of a double sided originalisprintedontoone...

Page 115: ...copies of multiple pages in a document are printed in order and sorted by copy set 1 Press the Copy button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Specify the number of copies using the numeric keypad on the control panel 4 Press the l or r button several times to select the Ad...

Page 116: ...Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Specify the number of copies using the numeric keypad on the control panel 4 Press the l or r button several times to select the Advanced tab and press the F1 button 5 Select On using the u or d button and press the OK button Note If necessary specify the desired settings such as Allocation Documen...

Page 117: ...ent Type Description Text Photo Goodformagazinesandcatalogs Removesmoirépatterns sharpensoutlinesand removes backgrounds Text Good for documents containing black text only Text in copies appears sharp and easy to read Also effective when you want to remove backgrounds Photo Goodforcolorphotosorothercolorimages Accuratelyreproducesgradationand subtle tonal variations High Quality Good for documents...

Page 118: ...e level the greater the contrast becomes The default value is 0 6 Press the F3 button 7 Specify the value using the l or r button and then press the OK button Note You can adjust the density of the background by selecting from 5 levels 2 to 2 The higher the level the darker the image becomes The default value is 0 8 Press the F4 button Epson AcuLaser MX21 MX20 Series User s Guide Copying 118 ...

Page 119: ...s the F2 button 3 Press the F1 button repeatedly to select either Fixed Zoom or Manual Zoom 4 Specify the settings using the u or d button and then press the OK button Note For the Fixed Zoom setting the following document zoom ratios are available Zoom Ratio Settings Zoom HLT LGL 154 A5 A4 141 100 default 100 LGL LT 78 A4 A5 70 For the Manual Zoom setting you can specify a zoom rate between 25 an...

Page 120: ... the Copy button 2 Press the l or r button several times to select the Advanced tab and press the F2 button 3 Select On using the u or d button and press the OK button Epson AcuLaser MX21 MX20 Series User s Guide Copying 120 ...

Page 121: ...destinations To a shared folder specified from the printer To an e mail address specified from the printer The following settings are required to send data to a shared folder Received fax destination settings Folder address settings The following settings are required to send data to an e mail address Received fax destination settings E mail server settings E mail address settings Follow the instr...

Page 122: ...settings For details about each setting see Reception Settings on page 165 3 Press the OK button E mail server setting 1 Press the Setting button on the control panel 2 Press the u or d button several times to select Common Settings and press the OK button 3 Press the u or d button several times to select E mail Server Settings and press the OK button 4 Specify the desired settings For details abo...

Page 123: ... Feeder are scanned Basics of sending faxes automatic faxing 1 Press the Fax button 2 Place your original either on the document table or in the Auto Document Feeder For details on how to set your original see Setting Your Originals on page 47 3 Enter the recipient s fax number directly from the numeric keypad on the control panel 4 Make the appropriate settings for your fax if necessary Basic Set...

Page 124: ... on how to set your original see Setting Your Originals on page 47 3 Make the appropriate settings if necessary For details about the settings see Basics of sending faxes automatic faxing on page 123 4 Press the On hook Dialing button and then enter the recipient s fax number directly from the numeric keypad on the control panel Note When using an external telephone enter the number with the telep...

Page 125: ...er For details on how to set your original see Setting Your Originals on page 47 3 Press the Address Book button on the control panel The registered recipient list appears in the LCD panel 4 Press the F4 button to change the sort order and select your desired recipient using the u d l and r buttons Note You can select the group dial destinations from the Group tab 5 Press the F1 button Note To sel...

Page 126: ...opriate settings if necessary For details about the settings see Manual faxing on page 124 4 Press the Start button to start the transmission Sending faxes using re dial You can send a fax to the last dialed number by simply pressing the Redial Pause button Note Once the mode is changed to other than Fax mode you cannot use the redial function 1 Place your original either on the document table or ...

Page 127: ... Cancelling while originals are being scanned 1 Press the Stop button A message is displayed in the LCD panel 2 Press the F3 button to select Yes The transmission is canceled Cancelling when originals are stored in memory Whenthedocumentsarealreadystoredinthememory theFaxMemoryLEDlightsup Tocancelthe stored jobs waiting to be sent follow the instructions below 1 Press the Fax Memory button 2 Selec...

Page 128: ...nifitisattachedto the printer Fax Only The printer automatically answers and receives the fax When external telephone is attached it rings at least one time Phone Only When a call is received the attached phone rings The printer never automatically answers TAM Whenanexternaltelephonedetectsafax phonesignalwhileansweringanincoming call the printer automatically receives the fax Basics of receiving ...

Page 129: ...ed 1 Reduced 2 A4 Reduced 2 Reduced 2 B5 Letter Trimmed 3 Divided 1 Legal Divided 1 Trimmed 3 Divided 1 Divided 1 In the list above a shaded area indicates the printable area and a vertical line in the shaded area indicates the location of the header information head of the original 1 Divided Received image is output on 2 pages 2 Reduced Received image is reduced to fit the paper 3 Trimmed Both en...

Page 130: ... the Start button The received data are printed by page as they are received Note When using an external telephone hang up the handset after Hang Up Receiver is displayed Sending received faxes to memory When the printer receives a fax you can temporarily store the data in the printer s memory without printing it To use this function the Memory Reception setting in the Reception Settings of the Fa...

Page 131: ...faxes on page 121 When the printer receives a fax the data is sent to the destination registered in E mail Settings in the Reception Settings menu For details about the settings see Fax Settings on page 163 Sending received faxes to a shared folder This function is used to convert the received fax data to a PDF format file and send it to a specified shared folder on the network To use this functio...

Page 132: ...tored in the printer s memory the Fax Memory LED lights up To delete the stored jobs follow the instructions below 1 Press the Fax Memory button 2 Select the job to be deleted using the u or d button and then press the F2 button 3 Press the F2 button to select Yes The stored job is deleted Using Advanced Functions Displaying fax history information 1 Press the Fax Memory button Epson AcuLaser MX21...

Page 133: ... such as speed dial list communication report fax settings list and memory job information to check various information and transmission results 1 Press the Fax button 2 Press the l or r button several times to select the Function tab and press the F1 button 3 Press the u or d button to select the report or list you want to print and then press the OK button Printing starts Epson AcuLaser MX21 MX2...

Page 134: ...nce You can register recipients from the Address Settings menu on the control panel c Caution While the Fax Memory LED is lit do not change a recipient setting Using the Address Settings menu on the control panel Registering for speed dial You can register up to 200 recipients in the speed dial list 1 Press the Setting button on the control panel 2 PresstheuordbuttonseveraltimestoselectAddress Set...

Page 135: ...nter up to 16 characters for a recipient name To correct a name while entering it use the l and r buttons to select a character and the Clear button to delete it The recipient is added to the speed dial list Registering for quick dial You can assign recipients from the registered speed dial list for the Quick Dial buttons 1 to 12 1 Press the Setting button on the control panel 2 Presstheuordbutton...

Page 136: ...unction is used to collectively delete all the recipients registered to the speed dial list or assigned to quick dial 1 Press the Setting button on the control panel 2 PresstheuordbuttonseveraltimestoselectAddress Settings andthenpresstheOKbutton 3 Press the u or d button several times to select Fax No and then press the OK button 4 Press the u or d button several times to select Clear All Address...

Page 137: ...ntrol panelthatallowyoutoswitchbetweenthemodes Copymode Scanmode Printmode andFaxmode DNF model only In addition you can also use the Setting button for making various settings for this printer For details on the menu see Using the Control Panel Menu on page 138 DN model DNF model Note The fax function is available for DNF model only You can change the mode to enter when the printer is turned on i...

Page 138: ...ttons to scroll through the menus and then press the OK button to view the items available for the menu 4 Use the u and d buttons to scroll through the items and then press the OK button to carry out the operation indicated by the selected item or to view the values available for the item 5 Use the u and d buttons to specify the value 6 Press the Return button several times to exit the menu Note U...

Page 139: ... register frequently used settings for Copy mode and Scan mode as job memories The registered settings can be called up when copying or scanning Registering a job memory 1 Press the Copy or Scan button on the control panel 2 Make the desired setting 3 Press the Job Memory button on the control panel 4 Press the u or d button several times to select a job memory 5 Press the F2 button to select Regi...

Page 140: ...The registered settings are reflected Language Settings Item Settings default in bold Language English Français Deutsch Italiano ESPAÑOL Nederlands Português System Settings System Information The following information is displayed Main Version Fax Version MCU Version Scanner Version Serial No Memory MAC Address Epson AcuLaser MX21 MX20 Series User s Guide Using the Control Panel 140 ...

Page 141: ...rtandhas been turnedon when theUSB I F setting is set to On Status Sheet Prints a sheet showing the current printer settings and installed options This sheet can be useful to confirm whether option have been installed correctly Network Status Sheet Prints a sheet showing the working status of the network Job Memory List Prints a sheet showing the current job memory settings USB ExtI F Status Sheet...

Page 142: ...0 minutes Time Out 0 5 to 60 to 300 in increments of 1 Paper Source Auto MP Tray Cassette1 Cassette2 1 Cassette3 1 MP Mode Normal Last Manual Feed Off 1st Page EachPage Copies 1 to 999 Duplex 2 Off On Binding 2 Long Edge Short Edge Start Page 2 Front Back Paper Type Normal SemiThk Thick Transparency Skip Blank Page 3 On Off Auto Eject Page 3 On Off Size Ignore Off On Auto Cont Off On Page Protect ...

Page 143: ...matically The time before a time out occurs is the length of time from the point when no data is being received from an interface until the point of switching the interface If the printer has a print job when switching the interface the printer prints the print job Paper Source Specifies whether paper feeds into the printer from the MP tray the standard paper cassette or the optional paper cassett...

Page 144: ...kip Blank Page Enables you to skip blank pages when printing This setting is available when you print in the ESC Page ESCP2 FX or I239X mode Auto Eject Page SpecifieswhetherornottoejectpaperwhenthelimitspecifiedintheTime Outsettingisreached The default is Off which means paper is not ejected when the time out limit is reached Size Ignore If you want to ignore a paper size error select On When you ...

Page 145: ...ect usually works best when Auto is selected You will need to increase your printer s memory if memory errors continue to occur Note Changing the Page Protect setting reconfigures the printer s memory which causes any downloaded fonts to be deleted LCD Contrast Adjusts the contrast of the LCD panel Use the u Up and d Down buttons to set the contrast between 0 lowest contrast and 15 highest contras...

Page 146: ... Available only when USB I F is set to On 3 AvailableonlywhenaUSBexternaldevicewith D4 supportisconnected Thecontentsof thesettings dependontheUSB external device settings 4 If the Get IPAddress setting is set to Auto this setting cannot be changed 5 WhentheGet IPAddresssettingischangedfromPanelorPINGtoAuto thepanelsettingvaluesaresaved ThenAutois changed back to Panel or PING the saved setting va...

Page 147: ...h setting USB Host Menu This menu allows you to use the USB Host printing function For instructions on using the function see Printing Directly from a USB Memory on page 64 Item Settings default in bold USB Host On Off After this item is changed the setting value takes effect after a warm boot or after the power is turned on again While it is reflected in the Status Sheet and EJL read back the act...

Page 148: ... Host Name is entered the IP Address setting is ignored Note If you have any questions about mail server settings ask the mail server administrator The following characters can be entered to Auth Account Auth Password Sender Address SMTP Server Addr and POP3 Server Addr using the Numeric Keyboard Alphabetic Symbol Numeric 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o ...

Page 149: ...he printer settings to their default values The print jobs received from all interfaces are erased Note PerformingReset Allclearsprintjobsreceivedfromallinterfaces Becareful nottointerruptsomeone else s job Reset Maintenance Counter Reset the maintenance unit life counter when you replace the maintenance unit For instructions on replacing the maintenance unit see the documentation supplied with th...

Page 150: ...paper cassette unit is installed MP Tray Size Cassette1 Size Cassette2 Size Cassette3 Size Select your paper size loaded in the MP tray and paper cassettes MP Tray Type Lets you set the paper type loaded in the MP tray Cassette1 Type Cassette2 Type Cassette3 Type Lets you select the paper type loaded in the standard and optional paper cassettes Printing Menu Note The settings are overridden by the...

Page 151: ...6 0 mm at the maximum Page Size Specifies the paper size Wide A4 Selecting On decreases the left and right margins from 4 mm to 3 4 mm Orientation Specifies whether the page is printed in portrait or landscape orientation Resolution Specifies the printing resolution RITech Turning RITech on produces smoother and crisper lines text and graphics Toner Save Whenthissettingisselected theprintersavesto...

Page 152: ...paper Otherwise you may damage the printer T Offset B Adjusts the vertical printing position on the back of the paper when printing on both sides Use this if the printout on the back is not where you expected L Offset B Adjuststhehorizontalprintingpositiononthebackofthepaperwhenprintingonbothsides Usethis if the printout on the back is not where you expected Emulation Menu Note You can specify dif...

Page 153: ... Hebrew7 8859 8 ISO Hebrew8 Arabic8 OCR A OCR B Pc866Cyr Pc866Ukr WinCyr ISOCyr Pc8Grk Pc851Grk WinGrk ISOGrk Greek8 Pc862Heb Pc864Ara HPWARA Form 5 64 128 lines CR Function CR CR LF LF Function LF CR LF Tray Assign 4K 5S 4 1 Available only when downloaded fonts are available 2 Depending on the font that has been selected FontSource Sets the default font source Font Number Sets the default font nu...

Page 154: ...ans that later changes in the Page Size or Orientation settings cause changes in the Form value based on the stored VMI CR Function LF Function These functions are included for users of particular operating systems such as UNIX Tray Assign Changes the assignment for the paper source select command When 4 is selected the commands are set as compatible with the HP LaserJet 4 When 4K is selected the ...

Page 155: ...to select On when using AppleTalk To use the Binary data make sure your application supports Binary data and that SEND CTRL D Before Each Job and SEND CTRL D After Each Job are set to No When this setting is set to On you cannot use TBCP Tagged binary communication protocol in the printer driver settings Text Detection WhenyouselectOn thetextfileisconvertedtoaPostScriptfilewhenprinting Thissetting...

Page 156: ...Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway Denmark2 Spain2 LatinAmeric Korea Legal Auto CR On Off Auto LF Off On Bit Image Dark Light BarCode Zero Character 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Conde...

Page 157: ...If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR IfOnisselected aline feedcommandissentwitheachcarriage r...

Page 158: ...n Norway Denmark2 Spain2 LatinAmeric Auto CR On Off Auto LF Off On Bit Image Dark Light BarCode Zero Character 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Condensed Turns condensed printing on or off T Margin Sets the distance from th...

Page 159: ...select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR IfOnisselected aline feedcommandissentwitheachcarriage return S...

Page 160: ...to CR Off On Auto LF Off On Alt Graphics Off On Bit Image Dark Light Zero Character 0 or the zero character with a slash CharacterSet 1 2 Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Code Page Selects the character tables Character tables contain the characters and symbol...

Page 161: ...lly by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR IfOnisselected aline feedcommandissentwitheachcarriage return SelectOn if your text lines overlap Alt Graphics Turns the Alternate Graphics option on or off Bit Image Theprinterisabletoemulatethegraphicsdensitiessetwiththeprintercommands IfyouselectDark the bi...

Page 162: ...n On Off Standard Copy Settings Changes copy activity settings to their standard settings Item Settings Standard Copy Settings Default Copy Settings Changes copy settings to their factory settings Item Settings Default Copy Settings Scan Settings Network Scan Settings Enables you to scan from a computer on a network Epson AcuLaser MX21 MX20 Series User s Guide Using the Control Panel 162 ...

Page 163: ...d Scan Settings Changes scan activity settings to their standard settings Item Settings Standard Scan Settings Default Scan Settings Changes scan settings to their factory settings or returns the scanner s carriage to the locked position Item Settings Default Settings Carriage Lock Settings Fax Settings Note This is available for DNF model only Epson AcuLaser MX21 MX20 Series User s Guide Using th...

Page 164: ...numerickeypadwhenyouwanttoentera markinthissetting Also pressthe button on the numeric keypad when you want to enter a space Line Type Specifies the type of your telephone line PSTN Number If you select PBX in Line Type specify the number that is input to access an outside line Dial Type Specifies the type of dialing system Personal Settings Specifies your name and fax number A maximum of 20 chara...

Page 165: ...he PC FAX function Reception Settings Item Settings default in bold Paper Source Auto MP Tray Cassette1 Cassette2 Cassette3 Duplex On Off Incoming Mode Auto Switching Fax Only Phone Only TAM Ext Phone Timeout 1 to 10 to 99 Fit to Page On Off Fax Output Print Folder E mail Fax to Folder Settings Name up to 20 characters Index up to 20 characters Folder Path up to 107 characters Folder User Name up ...

Page 166: ... fax Incoming Mode WhenAuto Switchingisselected theexternaltelephoneringsforaspecifiedtimebeforetheprinter answers to receive a fax When Fax Only is selected the external telephone rings a few times before the printer receives a fax automatically When Phone Only is selected the external telephone keeps ringing and the printer does not receive the fax When TAM is selected the printer starts receivi...

Page 167: ...e of e mail attachments and the e mail subject Also tests the connection Memory Reception WhenOnisselected receiveddataisstoredintheprinter smemorywithoutbeingprinted Youcanset when memory reception starts and stops Communication Settings Item Settings default in bold Comm Report Activity Output Activity Only Off Send Report On Error Only Off Multi Send Report On Error Only Off Comm Report Specifi...

Page 168: ...ing settings Item Settings default in bold Pause Time 1 Long Medium Short Other Line Property 1 2 Tone Time 1 Long Medium Short Other Tone Interval 1 Long Medium Short Other V 34 Function On Off Reception Level 1 1 2 High Medium Low Other Reception Level 2 1 3 High Medium Low Other Transmission Level 1 High Medium Low Other Transmission Reprt On Error Only Off 1 The default setting varies dependin...

Page 169: ...vespreferencetohi speedfaxcommunicationusingtheV 34function Reception Level 1 Reception Level 2 Specifies the signal level for receiving faxes Transmission Level Specifies the signal level for sending faxes Transmission Reprt Prints a detailed report separate from communication reports for every transmission Standard Fax Settings Item Settings Standard Fax Settings Standard Fax Settings Registers ...

Page 170: ...ingafaxor faxdataisstoredin the printer s memory Address Settings E mail Address Specifies a name and e mail address for the destination Item Settings E mail Address up to 64 characters Name up to 20 characters Index up to 20 characters Folder Address Specifies a shared folder path name authentication user name and password for the destination Item Settings Folder Path up to 107 characters Name up...

Page 171: ...omptedtoenterapasswordtoopenthismenu However thedefaultsettingrequiresno password so you can enter the menu by pressing the OK button Item Settings Password Config Menu Change Password up to 20 characters Limit Range Disable Interface All Default Mode Copy Scan Print Fax SelecType Init Available for DNF model only Password Config Menu Specifies an administrator password When Interface is selected ...

Page 172: ...r jam occurred at the Auto Document Feeder This error also occurs when the printer is turned off during a scan job ADF Unit Needed Soon This message indicates that the ADF unit is near the end of its service life You can continue to print until the Replace ADF Unit message appears Attached File Size Exceeds Limit Increase the attached file size limit or make the file smaller If you select Continue...

Page 173: ...ancel the print job Can t Print Files There is no printable data in the USB memory Cannot fax because of report An error occurs if you perform fax transmission when a power off report cannot be printed after turning on the printer Cannot make settings because fax job is being received The printer might be receiving fax jobs from a computer Wait until the fax jobs are finished and then try again Ca...

Page 174: ...e each menu on page 138 for instructions Close ADF Cover The ADF cover is not closed securely Open the cover once and then close it Close Cover wwww The specified cover wwww does not close securely Open the cover once then close it Collate Disabled Printing by specifying the number of copies is no longer possible due to a lack of memory RAM If this error occurs print only one copy at a time To cle...

Page 175: ... stored in the memory are finished and then try transmission reception again Faxing cannot begin Unable to perform fax transmissions or receptions due to insufficient memory in the printer Wait until the fax jobs stored in the memory are finished and then try transmission reception again Fax Communication Error A fax communication error occurred during transmission due to some cause Fax Error Aner...

Page 176: ... off the printer while filling Folder Memory Full There is insufficient memory in the specified folderon the networkto carry out the current task Press the Stop button to cancel the job Folder Write Error Saving data to the specified shared folder on the network failed Hang Up Receiver The fax operation is completed Hang up the hand set of the external telephone connected to the printer Image Cart...

Page 177: ... on page 138 for instructions You may need to increase the amountof printer memory to be able to print at the desired print quality for your document For more information on adding memory see Memory Module on page 190 Install Cassette1 Install Cassette2 The paper cassette is not installed in the printer Install the indicated paper cassette Install Toner Cartridge The toner cartridge is not install...

Page 178: ... displayed n the control panelmaybedifferentfromthose whenusinggenuineEpsontonercartridge Epsonshallnotbeliable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson Install a genuine Epson product or select Clear Warning or Clear All Warnings from Reset Menu in the Setup menu s Common Settings to clear the warning message See Toner Cartridge...

Page 179: ...clearing this type of paper jam see Paper Jam around the 250 sheet paper cassette unit on page 209 and Paper Jam inside the printer on page 211 Paper Jam A PaperisjammedaroundthecoverA Forinstructionsonclearingthistypeofpaperjam see Paper Jam inside the printer on page 211 Paper Jam C1 DM A Paper is jammed around the duplex cover paper cassette or cover A For instructions on clearing this type of ...

Page 180: ...the print job If this message appears again select on the printer driver If you continue to receive this message when printing a particular page try simplifying the page by limiting the number of graphics or reducing the number and size of fonts You can also add more memory to the printer as described in Memory Module on page 190 Printer Error Unable to Copy An error occurred on the printer Turn o...

Page 181: ...int quality is not guaranteed from then on Replace Toner Cartridge The toner cartridge has reached the end of its service life and need to be replaced See Replacing Consumable Products Maintenance Parts on page 194 for instructions Reset The printer s current interface has been reset and the buffer has been cleared However other interfaces are still active and retain their settings and data Reset ...

Page 182: ... copying while the paper loaded in the specified paper source is other than A4 A5 LT or LGL size Replace the loaded paper with the correct size paper Select Other Paper Size Replace the loaded paper with the correct size paper Service Req Cffff Service Req Eggg Service Req Xffff A controller error or a print engine error has been detected Turn off the printer Wait at least 5 seconds then turn it b...

Page 183: ...ere is no A4 A5 LT or LGL sized paper YouselectedapapersourcethatdoesnothaveA4 A5 LT orLGLsizepaperforlayoutcopying Check to see if the correct size of paper is loaded in the specified paper source Toner Low This message indicates that the toner cartridge is near the end of its service life Prepare a new toner cartridge Unable Clear Error The printer cannot clear an error message because the error...

Page 184: ...e space or use a different USB memory USB Memory Not Connected A USB memory is not connected to the printer Connect a USB memory to the USB Host interface USB Memory Write Error Saving data to the USB memory failed USB Memory Write Protect Unable to save the data to the USB memory Check that the USB memory connected to the printer is not read only Using Fax Tool A computer on a network is accessin...

Page 185: ...network Writing ROM P The printer is writing data into the ROM module in the ROM slot P Printing a Status Sheet 1 Press the Setting button 2 Use the u Up and d Down buttons to select System Information and then press the OK button 3 Use the u Up and d Down buttons to select System Report Printing and then press the OK button 4 Use the u Up and d Down buttons to select Status Sheet and then press t...

Page 186: ...ling precautions before installing the option The printer weights approximately 18 4 kg 40 6 lb for AcuLaser MX20DN or 18 5 kg 40 8 lb for Aculaser MX20DNF MX21DNF One person should never attempt to lift or carry it alone Two people should carry the printer lifting it from the position shown below w Warning To lift the printer safely you must hold it in the positions shown above If carried incorre...

Page 187: ...l shock 2 Carefully remove the optional paper cassette unit from its carton and place it where you intend to set up the printer Note Remove the protective materials from the unit Keep all protective materials in case you want to ship the optional paper cassette unit in the future 3 Carefully grasp the printer at the position indicated below and lift it carefully Epson AcuLaser MX21 MX20 Series Use...

Page 188: ...it fit into the terminal and the holes on the bottom of the printer respectively Note You can install up to two optional paper cassette units When you install two units stack them up against each other and then place the printer on them 5 Pull the paper cassette out from the unit Epson AcuLaser MX21 MX20 Series User s Guide Installing Options 188 ...

Page 189: ...o the unit 8 Reconnect all the interface cables and the power cord 9 Plug the printer s power cord into an electrical outlet 10 Turn on the printer To confirm that the option is installed correctly print a Status Sheet See Printing a Status Sheet on page 185 Epson AcuLaser MX21 MX20 Series User s Guide Installing Options 189 ...

Page 190: ...ulty printing complex graphics This printer has only one memory slot and a 256 MB DIMM has been installed in it at the factory To increase printer memory more than 256 MB you havetoremovetheoriginal 256 MB DIMM first and then install an optional 512 MB DIMM Installing a memory module w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Be...

Page 191: ... c Caution Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Remove the option cover 3 Identify the memory slot The position is shown below Epson AcuLaser MX21 MX20 Series User s Guide Installing Options 191 ...

Page 192: ...Push the black stoppers until they stop 5 Remove the memory module from the memory slot 6 Insert the memory module into the memory slot until it stops Epson AcuLaser MX21 MX20 Series User s Guide Installing Options 192 ...

Page 193: ...Reconnect all the interface cables and the power cord 10 Plug the printer s power cord into an electrical outlet 11 Turn on the printer To confirm that the option is installed correctly print a Status Sheet See Printing a Status Sheet on page 185 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on ...

Page 194: ...pen some parts such as the printer cover of the printer when you are replacing consumable products or maintenance parts Do notinstallthe consumable productsormaintenancepartsthatreachend of service lifeintothe printer For details about the handling precautions see Handling consumable products and maintenance parts on page 19 Replacement Messages If a consumable products or maintenance parts reache...

Page 195: ...ronereplacementproductatatime Afterreplacingareplacementproduct checkthe LCD panel for messages for other replacement products Epson AcuLaser MX21 MX20 Series User s Guide Replacing Consumable Products Maintenance Parts 195 ...

Page 196: ... soft clean cloth moistened with a mild detergent c Caution Never use alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components Cleaning the pickup roller 1 Turn off the printer Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 196 ...

Page 197: ...sette unit out and remove the papers 3 Gently wipe the rubber parts of the pickup roller inside the printer with a well wrung wet cloth Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 197 ...

Page 198: ...Load the papers back on the paper cassette unit and reinstall the cassette Cleaning inside the printer 1 Open cover A Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 198 ...

Page 199: ...conductor unit towards you w Warning Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printerhasbeeninuse the fuserand thesurroundingareas maybeveryhot If youmusttouch one of these areas wait 30 minutes to allow the heat to subside before doing so Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 199 ...

Page 200: ...photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline 4 Wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as shown below Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 200 ...

Page 201: ...he protective tape is stuck on the photoconductor unit remove the tape before moving the cleaning lever After cleaning make sure to return the green cleaning lever to the original position until it locks 6 Insert the photoconductor unit slowly all the way in Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 201 ...

Page 202: ... printer on page 25 If the locking lever is in the unlocked position down the pickup roller may have come off In that case reinstall the pickup roller For details see Installing the pickup roller on page 35 8 Close cover A Cleaning the document table When the scanning quality has decreased open the document cover and wipe away the document table with a soft dry cloth Epson AcuLaser MX21 MX20 Serie...

Page 203: ...r dust Cleaning the document table and the exposure window for Auto Document Feeder If a line of dots always appears in your scanned images fax images or copies the document table or exposure window for Auto Document Feeder may be dusty or scratched Clean those parts b a a document table Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 203 ...

Page 204: ...you need to transport your printer for long distances carefully repack it using the original box and packing materials 1 Set the scanner s carriage to the carriage lock position using the control panel To do so press the Setting button select Scan Settings select Default Scan Settings and then select Carriage Lock Settings 2 Set the transportation lock on the left side of the document table in the...

Page 205: ...er always keep it horizontal For short distances Before you move the printer prepare the location where you are going to place it See the following sections Setting up the printer on page 14 Finding the place for the printer on page 16 If you are moving the printer on its own two people should lift and carry the printer 1 Set the scanner s carriage to the carriage lock position using the control p...

Page 206: ...ter and remove the following items Power cord Interface cables Loaded Paper Installed options 4 Be sure to lift the printer by the correct positions as shown below c Caution When moving the printer always keep it horizontal Epson AcuLaser MX21 MX20 Series User s Guide Cleaning and Transporting the Printer 206 ...

Page 207: ...per should be removed in the direction in which paper feeds If jammed paper is torn and remains in the printer or if paper is jammed in a place not mentioned in this section contact your dealer Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver Do not expose the photoconductor unit to sunlight at all w Warning Be careful not to touch the fuser ...

Page 208: ...he standard paper cassette 1 Pull out the standard paper cassette 2 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 208 ...

Page 209: ...3 Reinsert the paper cassette Paper Jam around the 250 sheet paper cassette unit 1 Pull out the optional paper cassette Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 209 ...

Page 210: ...2 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper 3 Reinsert the paper cassette Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 210 ...

Page 211: ...he developer unit containing the toner cartridge 3 Put your finger into the hole of the outer green knob on each side of the photoconductor unit Then pull the photoconductor unit towards you Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 211 ...

Page 212: ...s to allow the heat to subside before doing so c Caution Never touch the developing roller that is exposed after removing the protecting cover otherwise print quality may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline Epson AcuLaser MX21 MX20 Series User s Guide Tro...

Page 213: ... out straight towards you Note If the paper is stuck in the clear window open the window to remove the jammed paper 5 Insert the photoconductor unit slowly all the way in Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 213 ...

Page 214: ...e locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 25 Ifthelockingleverisintheunlockedposition down thepickuprollermayhavecomeoff Inthat case reinstall the pickup roller For details see Installing the pickup roller on page 35 7 Close cover A Epson AcuLaser MX21 MX20 Series User s G...

Page 215: ...er Jam around the MP tray 1 Remove the paper on the subtray then bring the subtray back into the MP tray 2 Close the MP tray 3 Open cover A Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 215 ...

Page 216: ...l the photoconductor unit towards you w Warning Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printerhasbeeninuse the fuserand thesurroundingareas maybeveryhot If youmusttouch one of these areas wait 30 minutes to allow the heat to subside before doing so Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 216 ...

Page 217: ...uality may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline 6 Gently pull any sheets of paper out straight towards you Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 217 ...

Page 218: ...oconductor unit slowly all the way in 8 Insert the developer unit containing the toner cartridge slowly all the way in Note Ifyoucannotinsertthedeveloperunitallthewayin removeand insertthephotoconductorunit then insert the developer unit again Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 218 ...

Page 219: ...r on page 25 Ifthelockingleverisintheunlockedposition down thepickuprollermayhavecomeoff Inthat case reinstall the pickup roller For details see Installing the pickup roller on page 35 9 Close cover A 10 Open the MP tray and load the paper back on the MP tray Paper Jam around the rear cover 1 Open the rear cover Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 219 ...

Page 220: ... green labeled lever down and gently pull any sheets of paper out 3 Close the rear cover Paper Jam in the Auto Document Feeder 1 Open the ADF cover Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 220 ...

Page 221: ...ll any sheets of paper out in the direction that paper is fed Note For duplex printing open the duplex cover and gently pull any sheets of paper out Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 221 ...

Page 222: ...3 Close the ADF cover Note If you cannot pull out the jammed paper proceed to the next step 4 Open the document cover Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 222 ...

Page 223: ...5 Gently pull any sheets of paper out 6 Close the document cover Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 223 ...

Page 224: ...ear view push the DM tray and gently pull any sheets of paper out Note Do not touch any metal part except the green lever on the DM tray 3 From the front view push the DM tray and gently pull any sheets of paper out Epson AcuLaser MX21 MX20 Series User s Guide Troubleshooting 224 ...

Page 225: ...ly plugged into the electrical outlet Turn off the printer check the power cord connections between the printer and theelectrical outlet then turn the printer back on The electrical outlet may be controlled by an outside switch or an automatic timer Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly The printer...

Page 226: ...e image resolution of your document in the application software or install more memory in your computer if you can The optional product is not available Cause What to do The printer does not recognize the optional product Print a status sheet to see if the printer recognizes the optional product If not reinstall the optional product For Windows users EPSON Status Monitor is not installed For Windo...

Page 227: ...the additional driver to be installed please see the table below Server OS Client OS Additional Driver Windows 2000 Windows XP or 2000 clients Intel Windows 2000 Windows XP Windows XP or 2000 clients Intel Windows 2000 or XP Windows XP x64 clients x64 Windows XP Windows XP x64 Server 2003 or Server 2003 x64 Windows XP or 2000 clients x86 Windows 2000 Windows XP and Windows Server 2003 Windows XP x...

Page 228: ...rface make sure that the cable is a double shielded twisted pair interface cable no more than six feet in length If you are using the USB interface use a Revision 2 0 cable The emulation setting for the port may not be correct Specify the emulation mode by using the printer s control panel menus See Emulation Menu on page 152 Note Ifastatussheetdoesnotprintcorrectly yourprintermaybedamaged Contact...

Page 229: ...r guides are correct See Standard paper cassette on page 37 Graphics do not print correctly Cause What to do Theprinteremulationsettinginyourapplicationmaybe incorrect Make sure that your application is set for the printer emulation you are using For example if you are using the ESC Page mode make sure that your application is set to use an ESC Page printer You may need more memory Graphicsrequire...

Page 230: ...do The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page Print quality or tone is uneven Cause What to do Your paper may be moist or damp Do not store paper in a humid or damp environment The toner cartridge may be near the end of its service life If the message on the LCD panel or in EPSON Status Monitor indicates...

Page 231: ...oner cartridge Replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 A vertical line appears on the printout Cause What to do Eitherthemetalrollerorphotoconductorwireinsidethe printer is dirty Cleanthemetalrollerandphotoconductorwireinsidetheprinter For details see Cleaning inside the printer on page 198 Toner smudges Cause What to do Your paper may be moist o...

Page 232: ...ur dealer The Paper Size setting may be incorrect Make sure the correct paper size is set in the Tray Menu on the control panel The MP Tray Size setting may be incorrect When loading paper for which the size is not specified with Auto setting specifythecorrectpapersizebythetraypapersizeswitch or on the MP Tray Size setting in the Tray Menu on the control panel The cartridge seal may not be pulled ...

Page 233: ...ettings tab in the printer driver There may be a problem with toner cartridge Replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 194 The Density setting may be too dark In the printer driver click Extended Settings on the Optional Settings tab and then lighten the Density setting The non printed side of the page is dirty Cause What to do Toner may have spilled ...

Page 234: ... the correct paper size positions The paper source setting may not be correct Makesurethatyouhaveselectedthecorrectpapersourceinyour application There may be no paper in the paper source Load paper into the selected paper source Thesizeofloadedpaperdiffersfromthecontrolpanelor printer driver settings Make sure that the correct paper size and paper source are set in the control panel or printer dri...

Page 235: ... print a status sheet See Printing a Status Sheet on page 225 for details Paper does not feed from the optional paper cassette Cause What to do The paper guides are not set correctly Make sure that the paper guides in the optional paper cassettes are set to the correct paper size positions The optional paper cassette may not be installed properly See Optional Paper Cassette Unit on page 186 for in...

Page 236: ...ons USB cables or connections can sometimes be the source of USB problems For best results you should connect the printer directly to the computer s USB port If you must use multiple USB hubs we recommend that you connect the printer to the first tier hub Windows operating system Yourcomputermusthaveoneoftheoperatingsystemssupportedbythisprinterpre installed orbea model upgraded from Windows 2000 ...

Page 237: ...ou must reinstall the printer software as described in the Setup Guide If About is not displayed the printer software has been installed correctly Note For Windows 2000 if the Digital Signature Not Found dialog box appears during the installation process click Yes If you click No you will have to install the printer software again For Windows Vista Vista x64 XP XP x64 Server 2003 or Server 2003 x6...

Page 238: ...printer cannot select the correct emulation mode In this case it must be set manually to PS3 SettheemulationmodethroughtheSelecTypeEmulation Menu on the printer See Emulation Menu on page 152 The printer s emulation mode setting for the interface that you are using is incorrect The emulation mode can be set individually for each interface which receives print job data Set the emulation mode for th...

Page 239: ... different from that on the screen Cause What to do The PostScript screen fonts are not installed The PostScript screen fonts must be installed on the computer that you are using Otherwise the font that you select is substituted by some other font for display on the screen For Windows users only The appropriate substitution fonts are not correctly specified on the Device Settings sheet of the prin...

Page 240: ... only The print setting in the application is set to Binary encoding The printer cannot print binary data when it is connected to the computerviatheUSBinterface Makesurethattheprintsettingin the application is set to ASCII encoding The printer does not print normally via the network interface Cause What to do For Windows users only TheDataFormatsettingisdifferentfromthedataformat setting specified...

Page 241: ...n undefined error occurs Macintosh only Cause What to do The version of the Mac OS that you are using is unsupported This printer s driver can only be used on Macintosh computers running Mac OS X version 10 3 9 or later Scanning Problems Scanner operational problems You cannot scan using the Auto Document Feeder Make sure you have selected either Office Mode or Professional Mode in Epson Scan See ...

Page 242: ...can as described in Uninstalling the printer software on page 263 then reinstall it from the printer Software Disc Scan quality problems The edges of your original are not scanned Move the document or photo about 3 mm 0 12 inch away from the horizontal and vertical edges of the document table to avoid cropping A line or line of dots always appears in your scanned images The document table or the e...

Page 243: ...w See Adjusting the color and other image settings on page 87 for instructions Click Configuration select the Color tab and select Color Control and Continuous auto exposure in the Color menu See Epson Scan Help for details Click Configuration select the Color tab and click Recommended Value to return the Auto Exposure Level setting to the default See Epson Scan Help for details Increase the resol...

Page 244: ...tting to the default See Epson Scan Help for details Click the Histogram Adjustment icon in Professional Mode to adjust the brightness Check the brightness and contrast settings of your computer monitor An image on the back of your original appears in your scanned image Ifyouroriginalisprintedonthinpaper imagesonthebackmaybevisibletothescannerandappearin yourscannedimage Tryscanningtheoriginalwith...

Page 245: ...heDisplayGammasettingtomatchyour output device such as a monitor or printer in the Color menu See Epson Scan Help for details Adjust the AutoExposureTypesettingin ProfessionalMode Also tryselectinga differentTone Correctionsetting See Adjustingthecolorandotherimagesettings onpage87forinstructions Click Configuration select the Color tab and select Color Control and Continuous auto exposure in the ...

Page 246: ...formation on color matching and calibration Printed colors can never exactly match the colors on your monitor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Images are rotated incorrectly Make sure the documents or photos are placed on the document table correctly See Setting Your Originals...

Page 247: ...the brightestpartisadjustedtowhite Thisalsoremovestheyellowish color in the background If these problems cannot be solved even if the settings are made correctly select Text for document type or set the contrast to a positive value Copies are blank or images are missing or faded Try one or more of the following solutions Theaccuracyofthecopydependsonthequalityandsize oftheoriginal Tryadjustingthec...

Page 248: ...d dirty Make sure youhave the correct copy quality settings Try adjustingthesettings See Making Changes to Copy Settings on page 117 A line of dots always appears in your scanned image The exposure window for Auto Document Feeder may be dusty Clean the table See Cleaning the document table and the exposure window for Auto Document Feeder on page 203 for details If you still have the problem contac...

Page 249: ...ere might be problems with the phone line Turn up the speaker volume on the printer and press the Start button on the control panel If you hear a dial tone the phone line is working To change the speaker volume see Basic Settings on page 164 Disconnect the printer from the phone jack and connect a phone Try to make a phone call to make sure the phone line is working The printer is not receiving fa...

Page 250: ...ayed send If a fax job is in memory for any of these reasons press the Fax Memory button to show the fax job history and confirm that there is no pending job Incoming fax calls are not being answered Try one or more of the following solutions Check if the Incoming Mode is set to Fax Only If the Incoming Mode is set to Phone Only the printer never answers calls Answer the phone and start receiving ...

Page 251: ...e receiving the fax call and ask the sender to lower the resolution and resend the fax If you are sending lower the resolution and resend the fax Checkifthereisapoor phonelineconnection If thereisapoorphonelineconnection theprinter and the receiving fax machine slow down line transmission to adjust for errors Hang up and resend the fax If this does not work have the phone company check the phone l...

Page 252: ...tting in Setup Menu See Setup Menu on page 142 for instructions Printout problems Faxes are not printing or are printing incorrectly Make sure there is media in the MP tray or the paper cassette If there is no media load the MP tray or thepapercassette Anyfaxesreceivedwhiletheinputtrayisemptyarestoredinmemoryandwillprint out once the tray has been refilled Epson AcuLaser MX21 MX20 Series User s Gu...

Page 253: ... from any application programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows 7 users Click the start button select Devices and Printers...

Page 254: ...ended Settings You can make various settings in the Extended Settings dialog box To open the dialog box click Extended Settings on the Optional Settings tab Making Optional Settings You can update the installed option information manually if you have installed options to your printer 1 Access the printer driver 2 Click the Optional Settings tab then select Update the Printer Option Info Manually 3...

Page 255: ...is function is available only when EPSON Status Monitor is installed Using EPSON Status Monitor EPSON Status Monitor is a utility program that monitors your printer and gives you information about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the Software Disc in the CD ROM drive Note IftheEpsonInstallNa...

Page 256: ... administrator privileges in each client 4 Select Epson Status Monitor and then click the Next button 5 Read the license agreement statement then click Accept 6 When the installation is complete click Cancel Accessing EPSON Status Monitor Right clicktheEPSONStatusMonitortrayicononthetaskbar thenselecttheprinternameandmenu you want to access Epson AcuLaser MX21 MX20 Series User s Guide About the Pr...

Page 257: ...obtaininformationonpapersourcesandreplacementparts See Replacement Parts Information on page 258 Job Information You can check print job information See Job Information on page 259 Notice Settings You can make specific monitoring settings See Notice Settings on page 261 Order Online You can order consumable products and maintenance parts online See Order Online on page 262 Tray Icon Settings You c...

Page 258: ... cartridge has some error or has neared the end of its service life c Maintenance Unit Indicates the remaining service life of the maintenance unit The service icon flashes when the maintenance unit has some error or has neared the end of its service life d Order Online button Clicking this button enables you to order consumable products and maintenance parts online See Order Online on page 262 fo...

Page 259: ... job is printed currently Completed Indicates the print job have finished Canceled Indicates the print job have been canceled Held Indicates the print job is on hold c User Displays the user name d Computer Displays the name of the computer that sent the print job e Cancel Job button Cancels the selected print job f Refresh button Refreshes the information on this menu g Display Settings button Di...

Page 260: ...ndowsVista Vistax64 2000 Server2008 Server2008x64 Server2003 or Server 2003 x64 EpsonNet Print TCP IP connection with Windows Vista Vista x64 XP XP x64 or 2000 clients Client only Environments When using the LPR connection in Windows 7 Vista Vista x64 XP XP x64 or 2000 When using the Standard TCP IP connection in Windows 7 Vista Vista x64 XP XP x64 or 2000 When using the EpsonNet Print TCP IP conn...

Page 261: ...ens the More Settings dialog box to set how to communicate with the shared printer f DisplaytheOrderOnlinewindow automatically check box When this check box is selected the Order Online window appears automatically when a replacement part becomes low or reaches end of service life g Display once a day when a replacement part is low check box When this radio button is selected the Order Online wind...

Page 262: ...RL where you can place an order and find the dealer nearest you Ifyoudonotwantaconfirmationmessage selecttheDonotdisplaythe confirmation message before connecting check box in the More Settingsdialogbox TheMoreSettingsdialogboxappearsbyclickingthe More Settings button in the Notice Settings dialog box c Replacement Parts button Displays the replacement parts information d Do not display this windo...

Page 263: ...Programs For Windows 2000 click Start point to Settings then click Control Panel 3 For Windows 7 Vista or Server 2008 double click the Programs and Features icon For Windows XP XP x64 Server 2003 or Server 2003 x64 click the Change or Remove Programs icon For Windows 2000 double click the Add Remove Programs icon 4 For Windows 7 Vista or Server 2008 select your printer driver then click Uninstall ...

Page 264: ...f image data at Fine Note Add more memory modules into your printer if the amount of memory currently installed does not meet your printing needs Computer system requirements Windows Recommended OS Windows 7 7 x64 Vista Vista x64 XP XP x64 2000 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 Remarks No restrictions for these systems Mac OS X Recommended OS Version Mac OS X 10 3 9 or lat...

Page 265: ...ministrator privileges If you have problems ask your administrator for more information Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned off Insert the printer Software Disc into your CD ROM drive 2 Connect your computer to the printer with a USB cable then turn on the printer Note for Windows Vista users Without the Windows drive...

Page 266: ...before installing the printer driver Refer to the Network Guide that comes with your printer for details Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned on Insert the printer Software Disc into your CD ROM drive 2 For Windows 7 click the start button select Devices and Printers and click the Add a printer button For Windows Vista...

Page 267: ...llation is done click Finish Accessing the PostScript printer driver You can change the PostScript printer driver settings in the PostScript printer driver To access the printer driver see Accessing the printer driver on page 253 Using AppleTalk under Windows 2000 Use the following settings if your machine is running Windows 2000 and the printer is connected through an network interface using the ...

Page 268: ...er 4 TheInstallEPSONPostScriptSoftwarescreenappears clickContinue thenfollowtheon screen instructions 5 Easy Install is displayed on the screen Click Install Note For Mac OS X 10 4 or below if the Authenticate window appears enter theuser name and password for an administrator 6 When installation is done click Close Selecting the printer After installing the PostScript 3 printer driver you need to...

Page 269: ...Talk Do not select EPSONAppleTalk because it cannot be used with the PostScript 3 printer driver Note for IP Printing users Make sure to select IPPrinting Do not select EPSONTCP IP because it cannot be used with the PostScript 3 printer driver After selecting IPPrinting enter the IP address for the printer then make sure to select the Use default queue on server check box Note for USB users Make s...

Page 270: ...enu The Printer Info dialog box appears Select Installable Options from the pop up list then make the necessary settings 6 Confirmthatyourprinter snameisaddedtothePrinterList ThenquitPrint Fax forMacOSX 10 5 or later or Printer Setup Utility for Mac OS X 10 4 or below Accessing the PostScript printer driver You can change the PostScript printer driver settings in the PostScript printer driver Chan...

Page 271: ...ve to install the printer driver Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems Epson AcuLaser MX21 MX20 Series User s Guide About the Printer Software 271 ...

Page 272: ...20 g m2 Paper with letterhead Paper and ink of letterheads must be compatible with laser printers Weight 91 to 120 g m2 Recycled paper is acceptable Userecycledpaperonlyundernormaltemperatureandhumidityconditions Poorqualitypapermayreduceprintquality or cause paper jams and other problems Paper that should not be used You cannot use the following paper in this printer It may cause printer damage p...

Page 273: ...staples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven thickness Overly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper of irregular shape or paper that does not have right angle corners Printable area The assured printable area is an area 4 m...

Page 274: ...labels Up to 5 sheets thick paper Up to 5 sheets Standard paper cassette plain paper Up to 250 sheets 60 to 120 g m2 Optional paper cassette unit plain paper Up to 250 sheets 60 to 120 g m2 Paper output Face down tray For all paper types and sizes Paper output capacity Face down tray Up to 150 sheets of plain paper 80 g m2 Printer language ECP Page ESC P 2 24 pin printer emulation ESC P 2 mode ESC...

Page 275: ...dpi Document size A4 Letter LT Legal LGL Image data 16 bits per pixel per color internal 1 to 8 bits per pixel per color external Auto Document Feeder Type Page transportation and duplex scanning with automatic reverse Maximum paper size Legal LGL Capacity Up to 50 sheets 80 g m2 Weight 50 to 120 g m2 50 to 110 g m2 for duplex printing Paper type Plain paper High quality paper Recycled paper Page ...

Page 276: ...chrome Image compression method MH MR MMR Transmissionandreceptionofscanningline density 8 15 4 8 7 7 8 3 85 dot mm Document size Document table 8 5 14 inch Maximum paper size Auto Document Feeder A4 Letter Legal Print paper size A3 A4 B4 B5 Letter Legal Duplex Unit Paper size A4 Letter LT Paper weight 60 to 105 g m2 16 to 28 lb Paper feed Automatic feed delivery system Paper types Plain paper Env...

Page 277: ...el 220 240 V DNF model 220 240 V DNF model 110 V Rated voltage 220 V 240 V 220 V 240 V 110 V 120 V Rated frequency 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz Rated current 4 0 A 4 0 A 9 1 A Power consumption During printing Avarage 499 W 495 W 484 W MAX 820 W 870 W 810 W During ready mode 68 W 72 W 69 W During sleep mode 10 W or below 11 W or below 9 W or below Values represent power consumption while al...

Page 278: ... other relevant provisions of Directive 1999 5 EC For use only in Ireland UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland Norway Sweden Iceland Cyprus Greece Slovenia Bulgaria Czech Estonia Hungary Poland Romania Slovakia Malta Interfaces USB interface Hi Speed USB Compatible with the USB 2 0 Specification Note Your computer mu...

Page 279: ...Government Legal GLG F4 Paper weight 60 to 120 g m2 16 to 32 lb Paper feed One paper cassette mounted Automatic feed delivery system Cassette capacity up to 250 sheets Paper types Plain paper Power supply DC 24V 0 7 A and DC 3 3 V 0 37 A supplied by the printer Dimensions and weight Height 100 mm 3 9 in Width 375 mm 14 8 in Depth 390 to 447 mm 15 4 to 17 6 in Weight 3 5 kg 7 7 lb including cassett...

Page 280: ...e 2 0585 0589 1 3 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 85 RH 1 This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC 2 Return toner cartridge is not sold in some areas 3 Toner cartridge Return toner cartridge part numbers vary by location Maintenance Parts Maintenance Unit Product code Model 1199 1200 1 2 Storage temperature 0 to 3...

Page 281: ...o help you much more quickly if you give themthefollowing information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normall...

Page 282: ...rview 27 Control panel menus emulation 152 ESCP2 155 FX 158 I239X 160 information 141 network 147 PCL 153 printing 150 PS3 154 reset 149 setup 142 tray 150 USB 146 USB host 147 Copy full page copy 120 sort copying 115 specifications 275 Copy Settings Copy Function Settings 162 Correcting backlit photos 102 D Dark images fixing 102 Documents or photos restoring color in 101 Duplex printing 54 Duple...

Page 283: ...installing a memory module 190 installing the paper cassette unit 187 removing the paper cassette unit 190 Installing the postScript printer driver Macintosh 268 Installing the PostScript printer driver for the network interface Windows 266 Installing the PostScript printer driver for the USB interface Windows 265 Interfaces ethernet 279 USB 278 USB host interface 279 J Jobmemory 138 M Maintenance...

Page 284: ...emoving dust marks from 102 restoring color in 101 Polling 128 PostScript printer driver Accessing the PostScript printer driver Macintosh 270 Accessing the PostScript printer driver Windows 267 hardware requirements 264 Installing the PostScript printer driver for Mac OS X users 268 Selecting a printer in a network environment for Mac OS X users 268 PostScript printer driver settings Using AppleT...

Page 285: ...Restoring color 101 S Scan mode selecting 68 Scan size selecting 96 Scanner specifications 275 Service 281 Setup menu 142 162 how to access 138 Sort copying 115 Special media Printing on 43 Status and error messages 172 Status sheet how to print 185 225 T Toner Toner Save mode 54 Toner cartridge Specifications 280 Toner Save mode 54 Transmission Settings 165 Transportation lock 26 Transporting the...

Page 286: ...Z Zoom ratio 119 Epson AcuLaser MX21 MX20 Series User s Guide Index 286 ...

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