The Print LED is on but nothing prints
Cause
What to do
Your computer may not be properly connected to the
printer.
Perform the procedure illustrated in the
Setup Guide
.
The interface cable may not be plugged in securely.
Check both ends of the interface cable between the printer and
the computer.
You may not be using the correct interface cable.
If you are using the parallel interface, make sure that the cable is a
double-shielded, twisted-pair interface cable no more than six
feet in length.
If you are using the USB interface, use a Revision 2.0 cable.
Your application software is not properly set up for your
printer.
Make sure that the printer is selected in your application software.
Your computer system’s memory is too small to handle
the volume of data in your document.
Try reducing the image resolution of your document in the
application software, or install more memory in your computer if
you can.
The optional product is not available
Cause
What to do
The printer does not recognize the optional product.
Print a status sheet to see if the printer recognizes the optional
product. If not, reinstall the optional product.
For Windows users, EPSON Status Monitor is not
installed.
For
Windows
users:
You have to install EPSON Status Monitor, or make settings
manually in the printer driver. See “Making Optional Settings” on
page 254.
The remaining service life of the consumable products is not updated
(Windows only)
Cause
What to do
The interval between updating information for the
consumable products is too long.
Press the
Get Information Now
button on the Consumables Info
Settings dialog box. You can also change the interval for updating
information about the consumable products on the Consumables
Info Settings dialog box.
Epson AcuLaser MX21/MX20 Series User's Guide
Troubleshooting
226
