❏
If the printer is receiving a fax, try sending the fax again after the fax has been received.
❏
If the PC-FAX function is operating, wait for it to finish and then try sending the fax again.
The printer is receiving faxes but not sending them
Try one or more of the following solutions.
❏
If your printer is on a PBX system, the PBX system might be generating a dial tone the printer
cannot detect. Disable the detect dial tone setting. See “Basic Settings” on page 164.
❏
If you think there might be a poor connection on this phone line, try sending the fax later and see if
it sends successfully.
Faxes you send are not arriving
Try one or more of the following solutions.
❏
Call the recipient to make sure the fax machine is on and ready to receive faxes.
❏
Make sure the fax is still waiting in memory. A fax might be in memory because it is waiting to
redial a busy number, there are other jobs ahead of it waiting to be sent, or the fax is set up for a
delayed send. If a fax job is in memory for any of these reasons, press the
Fax Memory
button to
show the fax job history and confirm that there is no pending job.
Incoming fax calls are not being answered
Try one or more of the following solutions.
❏
Check if the
Incoming Mode
is set to
Fax Only
. If the
Incoming Mode
is set to
Phone Only
, the
printer never answers calls. Answer the phone and start receiving the fax yourself. See “Reception
Settings” on page 165.
❏
Make sure the printer is connected properly to a phone line.
❏
Check if there are too many devices connected to the phone line. Try removing the last device
connected and see if the printer works. If not, continue removing devices one at a time and retry
after removing each one.
❏
Make sure the phone line is working. Try one of the followings.
Turn up the speaker volume on the printer and press the
Start
button on the control panel. If you
hear a dial tone, the phone line is working. Disconnect the printer from the phone jack and
connect a phone. Try to make a phone call to make sure the phone line is working.
Epson AcuLaser MX21/MX20 Series User's Guide
Troubleshooting
250
