❏
Open or close the MP tray to accommodate the copy job. If you are copying to standard weight
media, use the paper cassette. If you are copying to heavy media, use the MP tray.
❏
If your printer frequently feeds more than one page at a time, replace the pickup roller.
❏
Use or make a carrier sheet to protect your originals.
Completely blank pages are output
Try one or more of the following solutions.
❏
The original might have been loaded upside down. In the Auto Document Feeder, load the
original with the short edge forward and the side to be scanned facing up.
❏
If you are getting blank pages when scanning from the document table, make sure the original is
loaded correctly. Place the original face-down on the document table with the top left corner of the
document located in the lower right corner of the glass.
The background is dark and dirty
Make sure you have the correct copy quality settings. Try adjusting the settings. See “Making Changes
to Copy Settings” on page 117.
A line of dots always appears in your scanned image
The exposure window for Auto Document Feeder may be dusty. Clean the table. See “Cleaning the
document table and the exposure window for Auto Document Feeder” on page 203 for details. If you
still have the problem, contact your dealer.
Black vertical lines appear on the scanned image or the image is all black.
Make sure if the transportation lock on the left side of the document table is set in the unlocked
position. The transportation lock must always be set in the unlocked position except when
transporting the printer.
The scanned area is inappropriate.
Make sure if the transportation lock on the left side of the document table is set in the unlocked
position. The transportation lock must always be set in the unlocked position except when
transporting the printer.
Epson AcuLaser MX21/MX20 Series User's Guide
Troubleshooting
248
