Diagnosis and troubleshooting
FieldPort SWA50
68
Hauser
13
Diagnosis and troubleshooting
13.1 Diagnosis
Health Status:
13.2 Troubleshooting
Fault
Corrective action
No communication between HART
field device and FieldPort.
Check settings of HART parameters in the FieldPort.
• SmartBlue app and FieldXpert:
Root menu > System > FieldPort SWA50 > Connectivity > HART
Configuration → 47
• FieldCare:
Wired communication
No Bluetooth communication between
the FieldPort and the SmartBlue app.
Check if Bluetooth communication is enabled → 43.
No Bluetooth communication between
the FieldPort and the Field Xpert.
Check if Bluetooth communication is enabled → 43.
No process values from third-party
HART field devices in the
SmartBlue app.
For third-party HART field devices, use the Field Xpert .
For device variables, see Technical Information TI01468S.
The FieldPort does not connect to the
WirelessHART network.
• It can take several minutes to establish a connection.
• Check network identification and network access key of the
FieldPort and the WirelessHART gateway. The FieldPort and
WirelessHART gateway must use the same network identification
and network access key.
• Check if the FieldPort is correctly installed.
