E-FLITE Blade SR Instruction Manual Download

Page: 25 / 103

If you as the Purchaser or user are not prepared to accept the liability associated with the use of this Product, you are advised to return
this Product immediately in new and unused condition to the place of purchase.

Law: These Terms are governed by Illinois law (without regard to conﬂ ict of law principals).

Warranty Services
Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup or use of the Product
has been started, you must contact Horizon directly. This will enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance, please direct your email to productsupport@ horizonhobby.com, or
call 877.504.0233 toll free to speak to a Product Support representative. You may also ﬁ nd information on our website
at www.horizonhobby.com.

Inspection or Repairs

If this Product needs to be inspected or repaired, please use the Horizon Online Repair Request submission process found on our
website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely using a shipping carton.
Please Note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until
it arrives and is accepted at our facility. An Online Repair Request is available at www.horizonhobby.com http://www.horizonhobby.com
under the Repairs tab. If you do not have internet access, please contact Horizon Product Support to obtain a RMA number along with in-
structions for submitting your product for repair. When calling Horizon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of the problem. A copy of your original sales receipt must be includ-
ed for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.

Notice:

Do not ship batteries to Horizon. If you have any issue with a battery, please contact the appropriate Horizon Product

Support ofﬁ ce.

Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date.

Provided war-

ranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement decisions are at the sole
discretion of Horizon.

Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required without notiﬁ ca-
tion or estimate of the expense unless the expense exceeds 50% of the retail purchase cost.

By submitting the item for repair

you are agreeing to payment of the repair without notiﬁ cation. Repair estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashiers checks, as well as Visa, Master- Card, American Express, and Discover cards. By submitting
any item to Horizon for inspection or repair, you are agreeing to Horizon’s Terms and Conditions found on our website under the
Repairs tab.

Country of Purchase

Horizon Hobby

Address

Phone Number/ Email

United States

Horizon Service Center

(Electronics and engines)

4105 Fieldstone Rd
Champaign, Illinois
61822 USA

877-504-0233

www.horizonhobby.com/repairs

Horizon Product Support

(All other products)