upgrade, warranted or out-of-warranty repair work, or
maintenance, must comply with the DMX MUSIC
Return Procedures (located on the next two pages).
2. Products shall be forwarded to DMX MUSIC,
transportation prepaid.
3. Products returned to DMX MUSIC freight collect or with
out a Return Material Authorization (RMA) number will
NOT be accepted.
4. DMX MUSIC shall not accept any responsibility for
returned products that are improperly packaged and/or
damaged in shipment. If possible, please use original
shipping and packaging materials.
5. Original product identification markings and labels must
not have been removed, defaced, or altered. Further, to
preserve the warranty, the product should not be
subjected to abuse, improper installation or application,
alteration, accident, or negligence in use, storage, transportation,
or handling.
6. Any returned product shall be completely evaluated in an attempt
to duplicate the problem so that appropriate corrective action and
repair may be completed. Following repair, the product shall be
thoroughly tested for compliance with appropriate specifications.
This process will be handled in an expedient and prompt manner
but may be subject to available labor and material resources.
The DMX MUSIC warranty, as stated herein, is in lieu of all other
warranties, expressed, implied, or statutory.
For further information, please contact
DMX MUSIC Customer Service at
(800) 700-4412
Return Procedures — DMX MUSIC Commercial Subscribers
If you are a commercial subscriber who has a contract with a DMX
MUSIC affiliate for DMX MUSIC services, contact your local DMX MUSIC
affiliate. Speak to a customer service representative about any
