DMX Digital Audio Satellite Receiver DR500 User Manual Download Page 54 | Manualshive

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S e c t i o n 5

Maintenance and Troubleshooting

Maintenance

The DR500 Receiver and remote controls are designed to deliver years of
maintenance-free, CD-quality music. The only maintenance you may need to
perform is cleaning your DR500 Receiver and replacing batteries in your
remote control.

Cleaning the DR500 Receiver

Before cleaning the DR500, unplug it from the wall outlet. Clean the cabinet,
panel, and controls with a soft cloth lightly moistened with water.

Do not use any type of abrasive pads, scouring powders, liquid cleaners,
aerosol cleaners, or solvents such as alcohol or benzene.

Troubleshooting Tips

The troubleshooting tips found on the following pages were designed to help
you diagnose and correct minor problems in the unlikely event that you
experience difficulties with your DBS DR500 system.

Possible problems, arranged alphabetically, are followed by solutions that
should help you to troubleshoot any DBS DR500 difficulties.

If you try all the suggested solutions and nothing works, call your
DMX MUSIC affiliate, as they are equipped to diagnose and correct your
DBS system and DR500 Receiver problems.

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Summary of Contents for Digital Audio Satellite Receiver DR500

Page 1: ...Digital Audio Satellite Receiver DR500 User Guide ...

Page 2: ... It will only fit the outlet one way if it will not connect to the outlet turn it around and retry If it still won t fit contact your electrician to replace your obsolete plug Power Cord Protection Route your power cords out of traffics way so as not to be walked on or traveled over by carts wheels Do not place items on top of or against the cord so as to pinch the cord Outdoor Antenna Grounding T...

Page 3: ...proper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation e If the product has been dropped or damaged in any and f When the product exhibits a distinct change in performance this indicates a need for service Replacement Parts When replacement parts are required be sure the service technic...

Page 4: ...TO THE EQUIPMENT OR PARTS THEREOF AND TO ANY PERSONS PERSONS INSTALLING AND OR OPERATIING THE SAME DMX does not assume any liability arising out of the application or use of any products component parts circuits software or firmware described herein DMX further does not convey any license under its patent trademark copy right or common law rights nor the similar rights of others DMX further reserv...

Page 5: ...nnect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION Any changes or modifications not expressly approved by DMX could void the user s authority to operate the equipment Dolby and the Dolby D symbol are trademarks of Dolby Laboratories Licensing Corporation AC 3 digital auditi...

Page 6: ...Pour éviter toute décharge électrique ne pas enlever le couvercle Les pieces a l interieur ne sont pas reparables Faire appel uniquement á un personnel qualifé This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons ...

Page 7: ... ix Getting Started x Section 1 System Overview and Component Descriptions System Features 1 2 What is DMX MUSIC 1 2 DBS System Overview 1 3 DR500 System Components 1 4 DR500 Digital Audio Satellite Receiver 1 5 DR500 Front Panel 1 5 DR500 Back Panel 1 6 DMR Remote Control Units 1 7 DMR 22 Remote Control 1 8 DMR28 DMX MUSIC DJ Remote Control1 9 Additional DR500 Receivers 1 10 Section 2 Installatio...

Page 8: ...our Monaural System 2 6 If the Audio Equipment Has a Direct Digital Coaxial Input 2 6 Antenna Installation and Alignment 2 7 Connecting Multiple Receivers to One Antenna 2 8 Recommended Equipment 2 9 Section 3 Getting Started and Basic Operations Section Topics 3 1 Starting up the DR500 3 2 Turning the DR500 ON and OFF 3 3 Basic Operational Information 3 3 Correcting Errors 3 4 Checking the Clock ...

Page 9: ...1 Forced Tune Events 4 2 Setting Forced Tune Events 4 2 Checking Forced Tune Events 4 3 Clearing Forced Tune Events 4 3 Local Channel Management 4 4 Deleting Authorized Channels 4 4 Adding Authorized Channels 4 4 Setting the Dynamic Range 4 5 Checking Dynamic Range Settings 4 6 Clearing the Dynamic Range 4 6 Setting the Dynamic Range Global Default 4 6 Setting the Transponder Frequency 4 7 Checkin...

Page 10: ...tion 5 Maintenance and Troubleshooting Maintenance 5 1 Cleaning the DR500 Receiver 5 1 Troubleshooting Tips 5 1 Section 6 Specifications Audio Specifications 6 1 Tuner Specifications 6 1 General Specifications 6 2 Appendix A Warranty and Repair Information Warranty Statement A 1 Return Procedures DMX MUSIC Commercial Subscribers A 2 Return Procedures DMX MUSIC Affiliates A 2 ...

Page 11: ...ng information These exciting options combined with up to 120 available channels delivering commercial free CD quality music provide you with Variety to select music formats that meet your individual business image and needs Flexibility to create tailored music programs for multiple environments which you can vary by the hour day week or season Ability to maintain complete local control over your ...

Page 12: ... have connected the system and read Section 3 Basic Operations If you are new to satellite communications or are unfamiliar with either the DR500 or the remote control you should read the following sections before unpacking or operating this product Section 1 for an overview of the DMX MUSIC DBS system and equipment Section 2 helps you get started and contains a full set of DR500 connection proced...

Page 13: ...t i o n 1 System Overview and Component Descriptions Thank you for subscribing to DMX MUSIC This section describes the Direct Broadcast Satellite DBS receiver and equipment that are used to deliver the best in CDquality music The equipment includes Satellite dish receiving antenna low noise block LNB amplifier and connecting cable Digital Audio Satellite Receiver Model DR500 Remote control device ...

Page 14: ...20 stereo pairs available on one transponder Dolby Digital compression Storecasting and datacasting capabilities User and network programmable forced tune events dayparting Exclusive DMX MUSIC DJ IR remote provides artist album and title information Multi zone expansion capabilities Utilizes a small one meter satellite dish in most CONUS locations Digital audio output Sony Philips Digital Interfac...

Page 15: ...st quality audio experience and offers a wide range of communication services to help manage your business All delivered by leading edge technology and supported by a nationwide service network To provide you with this unparalleled digital sound service DMX MUSIC uses the latest satellite technology to deliver DMX MUSIC Direct Broadcast Satellite DBS music to your location DBS System Overview Alth...

Page 16: ...ntenna receives the music programming transmitted from the satellite and relays it to the DR500 Receiver Your satellite dish can be as small as one meter and may be installed in various places on or around your location The only constraint is that the satellite dish must be properly pointed at the satellite with no obstacles blocking the satellite signal Once the DMX MUSIC music programming is rec...

Page 17: ...te Receiver is a digital audio stereo decoder that easily integrates with most stereo or monaural amplifier systems DR500 Digital Audio Satellite Receiver The DR500 is the master receiver that connects to the satellite dish and your stereo or monaural amplifier system DR500 Front Panel The front panel of the DR500 is used to turn the DR500 on and off and manually select music channels The front pa...

Page 18: ... Panel The back panel of the DR500 has a variety of connectors that are used to link the satellite dish to the DR500 and your audio system to the DR500 The back panel consists of Power Input attaches the DR500 to a 15 VDC wall mount supply RF IN connector attaches the DR500 Receiver to your local satellite dish Mono Out connector attaches the DR500 to a monaural receiver or amplifier Stereo Out co...

Page 19: ...eset channel selection key that allows you to enter special music programming information Scan key that allows you to step through each authorized channel each playing for five seconds Mute function that allows you to turn the audio on and off Last channel recall function that allows you to return to the previously selected channel To use either remote control unit point it toward your DR500 Recei...

Page 20: ... remote control is not directed straight at the DR500 If the remote control fails to operate refer to Section 5 Maintenance and Troubleshooting DMR 22 Remote Control The DMR 22 remote control unit is described below Only the keys indicated operate the DR500 Receiver The other remote control keys have no DR500 associated functions ...

Page 21: ...provides instant viewing of the following information for each music selection Title Album Composer Artist Record label Album ID number The DMX MUSIC DJ also displays DR500 operation information help messages and low battery indication The DMX MUSIC DJ remote control is described below ...

Page 22: ...rol may be inactive of To make these keys active press PRESET 975 Only keys indicated operate the DR500 Other keys have no DR500 associated functions Additional DR500 Receivers Additional DR500 receivers can be added to your system at any time Each receiver allows you to select and play one different DMX MUSIC music channel on a separate audio system This provides additional stereo music channels ...

Page 23: ... different music channels via separate audio systems For additional information regarding the connection of multiple receivers to one antenna refer to Section 2 S e c t i o n 2 Installation and Connections This section helps you set up and connect your DR500 system It ...

Page 24: ...IC DBS receiving equipment has been professionally installed which includes Setting up the satellite dish and its LNB correctly positioning the dish so that it is pointed at the satellite and connecting it to the DR500 Receiver Additional information in this chapter Placing batteries in the remote control unit to allow remote control operation DR500 Shipment Checklist The DR500 and its components ...

Page 25: ...arton is opened carefully remove the DR500 and all system components and check the following items Visually inspect the system to ensure that no physical damage has occurred during shipping Verify that all standard items were received Standard items include One DR500 Digital Audio Satellite Receiver One Wall Mount Power Supply DJ Infrared Remote Control This User Guide Choosing a Good Location ...

Page 26: ...wer vases coffee cups rain from open windows etc If the DR500 is exposed to any liquid contact your DMX MUSIC affiliate as serious damage could occur to the DR500 or its components AVOID HUMIDITY WIND AND DUST To avoid internal damage the DR500 should be placed away from all heat sources including radiators heater ducts etc out of direct sunlight and away from high humidity excessive dust or mecha...

Page 27: ...ting the DR500 to Your Audio System If your DR500 system has not been professionally installed if you have disconnected your DR500 Receiver or if you are adding a component refer to the following steps and diagrams to help you connect your system If you have questions or need assistance connecting any components to your DR500 please contact your DMX MUSIC affiliate To connect multiple DR500 Receiv...

Page 28: ...om the DMX MUSIC DBS National Authorization Control Center If the DR500 will not be used for extended periods of time it should be turned off using the front panel power switch only It should not be unplugged nor have its AC power turned off Connecting the DR500 to Your Stereo System To connect the DR500 to a stereo system refer to the figure below and the following instructions 1 Make sure the st...

Page 29: ...to the figure below and the following instructions 1 Make sure the monaural amplifier is OFF and the volume is turned completely down 2 Connect an RCA cable to the MONO jack on the back of the DR500 Connect the other end of the RCA cable to any available input on the monaural equipment EXCEPT the phonograph input Do not connect the RCA cables from the DR500 to the PHONO input of audio equipment An...

Page 30: ...USIC Affiliate It is imperative that the dish be securely and safely mounted and pointed accurately at the Satellite Brief instructions are presented here for completeness Satellite Dish Installer Ground the RF input cable to the building grounding system as close as possible to the point of building entry Refer to the National Electric Code NEC Article 820 40 The following steps describe the proc...

Page 31: ... it is not locked AUTH LED is Off unless the receiver is already authorized SYNC LED is Off and remains so until the satellite is acquired The signal strength level numbers are preceded by a minus sign to differentiate them from a music channel number Signal Quality readings vary from 00 the strongest level to approximately 80 weakest level before losing the satellite lock nL Rock the dish slowly ...

Page 32: ...eset 160 Failure to do so may result in severe damage to the antenna LNB and the DR500 Receivers The line amplifier should be inserted at the antenna LNB for cable runs in excess of 150 feet For extra long cable runs over 500 feet it may be necessary to power the LNB with an amplifier LNB supply within 100 feet of the LNB Recommended Equipment The following equipment is recommended when multiple r...

Page 33: ...18 VDC power Coaxial Cable Always use a high quality RG 6 or RG11 cable to minimize antenna signal loss and amplifier requirements ...

Page 34: ...DR500 ON and OFF Basic operational information Correcting errors Checking the clock Setting and muting the volume Selecting recalling and scanning channels DMX MUSIC DJ functions Advanced functions are presented in Section 4 and include Forced tune programming a channel is automatically selected and played at a specific time Adding and deleting authorized channels Setting the dynamic range of a pa...

Page 35: ...he satellite dish antenna is correctly set up and receiving the satellite signal The channel flashes on the front panel display indicating mute There is no audio 3 Call the DMX MUSIC DBS National Authorization Control Center at 1 800 700 4412 and inform them that you are ready to receive your service They will send you all authorized channels 4 Tune to an authorized channel When the DR500 receives...

Page 36: ...he currently tuned channel while waiting for input from the front panel or remote control Many of the DR500 advanced features are selected by pressing the PRESET key followed immediately by your numeric selection For a listing of all preset commands refer to the DR500 Reference Sheet Generally DR500 functions have a 5 to 10 second wait time or time out If no keys are pressed during the time out th...

Page 37: ...anel displays a flashing two digit number that is the current hour in 24 hour mode The time displays for approximately five seconds and then automatically displays the current channel If the DR500 clock has not been initialized by the Control Center the front panel displays 99 Setting the Volume You control the volume of the DMX MUSIC music through your stereo system and the volume control keys lo...

Page 38: ...e When the remote control volume keys are used the front panel displays an L followed by a two digit volume indicator The DR500 is shipped with the full volume 32 setting Muting the Volume The DR500 offers a mute function that is controlled through the remote control 1 To mute the audio press The current channel will flash on the DR500 front panel while the audio is muted 2 To return to normal vol...

Page 39: ... to move back to the preceding authorized channel Select specific channels 1 to 120 using the NUMERIC keys 0 through 9 on the keypad To do this enter the channel with or without leading zeros For example to tune to channel 99 enter either OR When you enter a channel leading zeros are displayed However once the channel is tuned the leading zeros are eliminated If you enter a three digit number the ...

Page 40: ...ll authorized channels To scan press The DR500 begins scanning all authorized channels Each channel is selected for five seconds To select the channel and cancel the scan press any key on the remote control or front panel DMX MUSIC DJ Functions Viewing Current Audio Information You can receive information about a currently playing audio track such as its title track and artist To view this informa...

Page 41: ...flashing two digit number that is the current hour in 24 hour mode 2 Press The DMX MUSIC DJ displays the current hour in 24 hour mode HH MM SS and current date DD MMM YYYY If the DR500 clock has not been initialized by the Control Center the DMX MUSIC DJ displays 99 999 99 Immediately after initial authorization the date will indicate 99 999 99 This is normal and will update at local midnight and ...

Page 42: ...ronment Section Topics This section describes the advanced functions and operation of the DR500 and remote control Advanced functions include Setting checking and clearing forced tune events Local channel management Setting and checking the Dynamic Range for individual channels and as a global default Setting and checking transponder frequency Setting and clearing the front panel lockout DMX MUSIC...

Page 43: ...e a version 2 0 or higher DR500 you will only have the ability to schedule up to 6 forced tuned events To check the software version with your DJ Remote press 150 View then press More until it reads DR500 Ver 2 0 To set a forced tune event 1 Tune to the desired channel 2 Press The front panel displays two flashing zeros indicating that the DR500 is ready for you to enter the hour to tune in this c...

Page 44: ...as set first will play Checking Forced Tune Events To check the forced tune event settings for a channel 1 Tune to the desired channel 2 Press If the current channel has no programmed forced tune events the front panel displays three flashing dashes If the current channel has any programmed forced tune events the time of the event in 24 hour time displays on the front panel as a flashing two digit...

Page 45: ... delete an authorized channel so that it cannot be played for a specific time in your location Then when you decide the timing is right you can add the authorized channel into your format again Deleting Authorized Channels The DR500 gives you local control to delete channels from your list of authorized channels To locally delete an authorized channel 1 Tune to the desired channel 2 Press The fron...

Page 46: ...ipped with all 120 channels set at full CD quality 90 dB dynamic range To meet your individual music needs you have the capability of setting a different dynamic range for up to 10 channels or setting all channels to a global dynamic range default Changing the dynamic range setting may provide a more uniform volume or loudness throughout your musical program To set the dynamic range for a channel ...

Page 47: ...L indicating the memory is full When FUL displays the DR500 memory must be completely cleared before additional Dynamic Range settings can be entered Refer to Clearing the Dynamic Range for this procedure Pressing PRESET while entering a Dynamic Range code exits the procedure and returns the display to the current channel Dynamic range settings specified for individual channels will override or ta...

Page 48: ...all settings the current channel displays Setting the Dynamic Range Global Default To set one dynamic range for all authorized channels 1 Press 2 Enter the dynamic range code using the TUNE and TUNE buttons to make your selection then press STORE All channels are set to the specified dynamic range To change or clear the global dynamic range default setting repeat this procedure Setting the Transpo...

Page 49: ... press STORE The new transponder frequency will be stored in memory Pressing PRESET while entering a Transponder Frequency code exits the procedure and returns to the current channel Be careful to enter the correct frequency The DR500 will not operate if the Transponder Frequency is incorrect Checking the Transponder Frequency To check the current transponder frequency press The front panel flashe...

Page 50: ...l quality indicator does not automatically clear from the display To clear the display press any key on the remote control or the DR500 front panel The following table shows the DR500 codes and their corresponding Eb No levels A code of 00 with a corresponding Eb No level of 17 dB or greater is the highest signal quality A code of 68 with corresponding Eb No levelsof 5 dB or lower is a very weak s...

Page 51: ...nal The only command that will be accepted by the DR500 is the command to clear the front panel lockout Clearing the Front Panel Lockout To clear the front panel lockout press The front panel lockout command will be cleared and the DR500 will receive all commands through the front panel and be fully functional again DMX MUSIC DJ Functions Checking the DR500 s ID Number Every DR500 Receiver has a s...

Page 52: ... the status press The DMX MUSIC DJ displays a variety of status messages 2 To move through the screens of information press MORE on the DMX MUSIC DJ The DR500 status messages are presented in the following tables DMX Music DJ General Status Messages Status Message Description SIG Strength Displays the Eb No signal strength For a listing of signal strength codes refer to Signal Quality System Locke...

Page 53: ...l Status Code DMX DJ Status Message DR500 Status 003 System PLL System LNB Phase lock loop error and power to the low noise block LNB is shorted 005 System PLL System NV Phase lock loop error and nonvolatile memory errors 006 System LNB System NV Power to the low noise block LNB is shorted and nonvolatile memory errors 007 System PLL System LNB System NV All system errors are detected For addition...

Page 54: ...ter Do not use any type of abrasive pads scouring powders liquid cleaners aerosol cleaners or solvents such as alcohol or benzene Troubleshooting Tips The troubleshooting tips found on the following pages were designed to help you diagnose and correct minor problems in the unlikely event that you experience difficulties with your DBS DR500 system Possible problems arranged alphabetically are follo...

Page 55: ...120 V 60 Hz outlet only Have a professional electrician check the outlet Check the DBS system for proper operation and that the satellite dish is in the correct position refer to Section 1 DR500 Receiver shows a distinct change in operation or is not operating normally The DR500 may need to be serviced Unplug the receiver from the wall outlet Wait 30 seconds Plug the DR500 back into the outlet Che...

Page 56: ...tached Turn on the stereo and adjust the volume Turn the volume up on the DR500 Receiver To return to normal volume press MUTE on your remote control Tune to an authorized channel refer to Section 3 Contact your DMX MUSIC affiliate if you wish to receive the music channel Check all DR500 and stereo connections No sound from one speaker Balance is incorrectly set or your stereo speaker connections ...

Page 57: ...emote and DR500 to communicate Remote control is broken Protect the remote control from the direct light exposure Check that the remote control is functioning properly by performing the procedure for viewing the time on the DMX MUSIC DJ Sync indicator is not lit green Poor satellite signal quality sometimes due to sunspots rain or other inclement weather The DR500 Receiver has not locked onto the ...

Page 58: ...e switching LNB to ON Volume control does not work Volume control keys are off Turn the volume control keys on use PRESET 975 S e c t i o n 6 Specifications Audio Specifications Compression Dolby Digital Sampling Rate 44 1 kHz Frequency Response 20 0 Hz to 20 0 kHz 1 0 dB Dynamic Range 90 dB Harmonic Distortion 0 015 typical 0 05 maximum Output Level 0 2 V rms maximum Tuner Specifications Input Fr...

Page 59: ...y 100 130 VAC 60 Hz source to 15VDC supply Power Consumption 21 Watts maximum Operating Temperature 08 to 408 C Operating Humidity 0 to 95 noncondensing Regulatory Certifications UL 1492 CSA C22 2 No 1 M90 FCC Part 15B Class A Dimensions 8 25 Wide 2 7 High 8 Deep Weight 2 25 lbs Design and specifications are subject to change without notice ...

Page 60: ...will DMX MUSIC be liable for consequential misuse or damages The DMX MUSIC DR500 is warranted against any above mentioned defects that appear within one year of shipping date Should it be necessary to make a claim against this warranty the buyer shall first notify DMX MUSIC s Customer Service Department to define the nature of the problem When returning products please be aware of the following 1 ...

Page 61: ...llation or application alteration accident or negligence in use storage transportation or handling 6 Any returned product shall be completely evaluated in an attempt to duplicate the problem so that appropriate corrective action and repair may be completed Following repair the product shall be thoroughly tested for compliance with appropriate specifications This process will be handled in an exped...

Page 62: ...en equipment problems can be corrected over the phone which keeps your equipment in service and avoids unnecessary and costly downtime 3 Should it be necessary to return a product to DMX MUSIC for any reason the DMX MUSIC customer service representative will issue you a return material authorization RMA number To issue an RMA number the DMX MUSIC representative will need the product s serial numbe...

Page 63: ...y only no accessories such as remote controls in the original shipping packaging or equivalent prepaid to the address provided by DMX MUSIC Customer Service All equipment upgrade and repair requests will be completely evaluated and the required work performed in an expedient and prompt manner The equipment will then be thoroughly tested for compliance with appropriate specifications ...

Page 64: ...ESET 110 DR500 PRESET Commands and Functions Clear Press PRESET 510 PRESET 100 Check the DR500 clock Clears all dynamic range PRESET 110 Check the dynamic range Settings from memory For a selected channel PRESET 120 Check transponder Set Tune to the desired channel frequency Press PRESET 910 PRESET 130 Check the forced tune Enter the dynamic range code event for a selected And press STORE Channel ...

Page 65: ...SET 950 Delete authorized Press any key to clear display channels PRESET 960 Set global dynamic range Transponder Frequency PRESET 970 Front panel lockout Check Press PRESET 120 PRESET 975 Volume Control Set Press PRESET 920 Enter the transponder frequency And press STORE ...

Page 66: ...800 700 4412 d m x m u s I c c o m ...

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