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Chapter 15 Simple Troubleshooting
Problem 1: Cannot correctly scan code
Things to check
Measures
Is the position of the scanner correctly aligned with
the code?
Align the scanner correctly with the code.
Is the code obscured by dirt, etc.?
Wipe away anything obscuring the code.
Is the code blurred?
Use a code that is not blurred.
Problem 2: Cannot scan code
Things to check
Measures
Has the type of code to be scanned been enabled for
scanning?
Enable the type of code to be scanned as a scannable code.
Is the code to be scanned set as with check digit even
though the barcode has no check digit?
Enable scanning without check digit.
Is the check digit of the barcode you have scanned
incorrect?
Use the correct barcode.
Problem 3: The code data is not correctly displayed on the computer
Things to check
Measures
Is the connecting Bluetooth
®
device able to
communicate?
See the manual for the connecting Bluetooth
®
device.
Is the connecting Bluetooth
®
device too far away?
Bring the scanner and the Bluetooth
®
device closer together.
Is there a connection to the connecting Bluetooth
®
device?
Connect the connecting Bluetooth
®
device.
Is “Bluetooth
®
-disconnect scanning” selected?
Cancel Bluetooth
®
-disconnect scanning. (Refer to
Problem 4: The scanner can only be used for a short time, even after charging
Things to check
Measures
Is the scanner set on the battery charger correctly?
Set the scanner on the battery charger correctly. (Refer to
Problem 5: Bluetooth
®
wireless communication is disconnected
Things to check
Measures
Is the scanner set to “Auto-power off”?
Pull the trigger switch to reconnect. (Refer to
Change the auto-power off time. (Refer to