Dell Webster Users Guide
5-3
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This section describes Dell’s technical assistance policies for your computer via the
Internet and telephone.
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Technical assistance for hardware-related questions is available at no cost during the
life of the computer if support is provided using the E-support tool and Dell Resolution
Assistant. To access technical assistance, perform the following general steps. For
complete instructions, see Chapter 2, “Using Dell E-support.”
NOTE: Before using Assisted Service to contact Dell, you must be connected to your
Internet service provider (ISP). Press the Internet key on the keyboard. For more infor-
mation, click
How Do I ...
in the E-support main screen.
1.
Press the E-support button on the front of your computer.
2.
When your personalized E-support main screen appears, click the illustration of
the component that you want to check.
3.
Your computer runs the diagnostic tests to check for any problems. If the diag-
nostic tests find an issue and cannot resolve it, you are prompted to contact a
Dell support technician over the Internet. Follow the instructions on the screen.
If the diagnostic tests cannot find an issue, you are prompted to choose from a
list of frequently-asked questions (FAQ). If you cannot find an answer, you can
click the link to contact Dell for technical assistance. Dell support technicians are
available 24 hours a day via the E-support tool.
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Telephone support on operating-system and hardware-related questions for your com-
puter is available 24 hours a day. Dell encourages you to take advantage of the
E-support functions of your computer, including the ability to troubleshoot issues with
a Dell technician over the Internet. See Chapter 2, “Using Dell E-Support.”
If you do plan to use telephone support, have your Express Service Code ready. You
can find the Express Service Code on the back of your computer or under
System
Info
in the E-support main screen. For the toll-free number to contact Dell, see the fol-
lowing section, “Dell Contact Numbers.”
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If your computer’s E-support tool does not work, and you cannot contact Dell for tech-
nical assistance via the Internet, call one of the following telephone numbers as
appropriate.
Summary of Contents for WebPC
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