5-2
Dell Webster Users Guide
your computer. Click
www.dell.com
at the bottom of the E-support main screen. To
speak to a sales specialist, see “Dell Contact Numbers” found later in this chapter.
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If it is determined that your computer has a hardware problem that is covered under
the limited warranty in Appendix E, “WebPC Warranty, Return Policy, and Year 2000
Statement of Compliance,”perform the following steps to obtain warranty repair:
1.
Prepare all items to be returned for repair.
2.
Call Dell to obtain a Return Material Authorization number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call to obtain your Return Material Authorization
number, see “Dell Contact Numbers” found later in this chapter.
3.
Dell will provide shipping instructions for returning the item(s) in their original or
equivalent packaging at Dell’s cost. You must follow the shipping instructions
provided by Dell in order for Dell to complete the warranty repair.
Returns that are missing any of the necessary items or do not comply with Dell’s ship-
ping and return instructions will be refused at our receiving dock and returned to you.
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1.
Call Dell to obtain a Credit Return Authorization number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call to obtain your Credit Return Authorization num-
ber, see “Dell Contact Numbers” found later in this chapter.
2.
Include a copy of your original product invoice and a letter describing the reason
for the return.
3.
Include any accessories that were shipped with or otherwise belong with the
item(s) being returned (power cables, software diskettes, guides, and so on).
4.
Pack the equipment to be returned in the original (or equivalent) packing materi-
als, and apply the shipping label that was included with your computer system.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the necessary items or do not comply with Dell’s ship-
ping and return instructions will be refused at our receiving dock and returned to you.
Summary of Contents for WebPC
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Page 6: ...viii ...
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Page 16: ...xviii 35 0 1 5 23 35 0 1 5 23 ...
Page 29: ...Using E Support 2 5 35 0 1 5 23 35 0 1 5 23 LJXUH QWUR ...
Page 30: ...2 6 Dell WebPC User s Guide 35 0 1 5 23 35 0 1 5 23 LJXUH HDUQ ...
Page 31: ...Using E Support 2 7 35 0 1 5 23 35 0 1 5 23 LJXUH 6 VWHP QIR ...
Page 32: ...2 8 Dell WebPC User s Guide 35 0 1 5 23 35 0 1 5 23 LJXUH 6XSSRUW 7RROV ...
Page 33: ...Using E Support 2 9 35 0 1 5 23 35 0 1 5 23 LJXUH RPPRQ 4XHVWLRQV ...
Page 34: ...2 10 Dell WebPC User s Guide 35 0 1 5 23 35 0 1 5 23 LJXUH HOS LWK 6RIWZDUH ...
Page 35: ...Using E Support 2 11 35 0 1 5 23 35 0 1 5 23 LJXUH 6XSSRUW 5HTXHVWV ...
Page 42: ...2 18 Dell WebPC User s Guide 35 0 1 5 23 35 0 1 5 23 ...
Page 53: ...4 3 Dell WebPC Computers User s Guide ...
Page 54: ...Reinstalling Software 4 4 ...
Page 78: ...B 16 Dell WebPC User s Guide 35 0 1 5 23 35 0 1 5 23 ...
Page 82: ...C 4 Dell WebPC User s Guide 35 0 1 5 23 35 0 1 5 23 ...
