Dell WebPC, User Manual

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Using E-Support 2-3
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Table 2-1 describes the main features of the E-support main screen.
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Diagnostics Scans hardware or
software to detect
any problems Click the component (or the
CD for software) that you
want to diagnose. You can
also click the appropriate
link below the graphic. To resolve issues such as a
flickering monitor or device
problems
How Do I ... Provides instruc-
tions for commonly
performed proce-
dures Click How Do I ... and
select a procedure from the
drop-down list
.
To learn how to perform a
procedure, such as installing
a printer
Intro Provides an over-
view of E-support
functions Click the Intro tab. To learn of available E-support
tools
Learn Links to documenta-
tion about your com-
puter, a tutorial on
Windows, and a
glossary of com-
puter terms Click the Learn tab and
then click the document
you want to view.
If you cannot solve a problem
by using
How Do I ... or Help
with Software
System Info Provides your Dell
service tag number
and information
about your com-
puter, such as the
amount of memory
and type of proces-
sor Click the System Info tab. When you need your system
information or your Dell ser-
vice tag number to place a
service call
Support Tools Links to features
offered on the Dell
Web support site
and enables you to
ask specific ques-
tions using
Ask
Dudley!
Click the Support Tools
tab.
To download needed files or
access documentation from
the Internet
Common Questions Answers frequently
asked questions
about software, the
Internet, and
devices, such as
printers and
modems Click the Common Ques-
tions tab.
When you have a question
about the hardware or soft-
ware included with your com-
puter