Dell PP29L, Owner'S Manual

Page: 92 / 170

92
Troubleshooting
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR CD S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE S TART MENU
S CAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to
support.dell.com and search for the
keyword spyware .
R UN THE D ELL D IAGNOSTICS —
If all tests run successfully, the error condition
is related to a software problem (see "Dell Diagnostics" on page 75).
Memory Problems
Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
—
• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
• See the software documentation for minimum memory requirements.
If necessary, install additional memory
(see "Memory " on page 116 ) .
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
(see "Memory " on page 116 ) .
• Run the Dell Diagnostics (see "Dell Diagnostics " on page 75 ) .
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
(see "Memory " on page 116 ) .
• Ensure that you are following the memory installation guidelines (see
"Memory " on page 116 ) .
• Run the Dell Diagnostics (see "Dell Diagnostics " on page 75 ) .
book.book Page 92 Thursday, August 7, 2008 5:00 PM