Dell PP29L, Owner'S Manual

Page: 82 / 170

82
Troubleshooting
R UN THE M ODEM DIAGNOSTIC UTILITY —
Click the Start
→
Programs
→
Modem Diagnostic Tool
→
Modem Diagnostic Utility . Follow the instructions
on the screen to identify and resolve modem problems (Modem Diagnostic
Utility is not available on certain computers).
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1
Click the Start, and then click Control Panel .
2
Click Phone and Modem Options .
3
Click the Modems tab.
4
Click the COM port for your modem.
5
Click Properties , click the Diagnostics tab, and then click Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET —
Ensure that you have
subscribed to an Internet service provider. With the Outlook Express e-mail
program open, click
File . If Work Offline has a checkmark next to it, click the
checkmark to remove it, and then connect to the Internet. For help, contact
your Internet service provider.
S
CAN THE COMPUTER FOR SPYWARE
—
If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware.
For more information, go to
support.dell.com and search for the keyword spyware .
Error Messages
Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
book.book Page 82 Thursday, August 7, 2008 5:00 PM