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External Components: Dell™ OptiPlex™ GX100 System User's Guide

Overview

This section provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of your computer, such as your
monitor, keyboard, mouse, or printer. Before performing any of the procedures in this section, see "

Checking Connections and Switches

." Then

perform the troubleshooting procedures for the equipment that is malfunctioning.

You need a copy of the

Dell ResourceCD

to perform the procedures in this section.

Before running the

Dell Diagnostics

make sure that your system is set to boot from the CD-ROM drive. See "

Starting the Dell Diagnostics

" for

complete instructions.

Troubleshooting the Monitor

Troubleshooting video problems involves determining which of the following is the source of the problem:

l

Monitor or monitor interface cable

l

Video controller

The procedures in this section troubleshoot problems with the monitor and the monitor interface cable only.

If information on the monitor screen is displayed incorrectly or not at all, perform each of the following steps in the order indicated until the problem
is resolved:

1. Turn on the system, including any attached peripherals.

2. Adjust the switches and controls as specified in the monitor's documentation to correct the video image, including the horizontal and vertical

position and size.

3. Start the

Dell Diagnostics

by inserting the

Dell ResourceCD

into the CD-ROM drive and rebooting the system.

4. Run the

Video

test group.

5. Turn off the system and disconnect it from the electrical outlet. Swap the monitor with one of the same type that is working, and reconnect the

system to an electrical outlet.

6. Reboot the system, and run the

Video

test group again.

If the tests complete successfully, the original monitor was faulty. If the tests still fail, the video controller on the system board may be faulty.
See "

Getting Help

" for instructions on obtaining technical assistance.

Troubleshooting the Keyboard

This procedure determines what kind of keyboard problem you have. If a system error message indicates a keyboard problem when you start the
computer system or if the keyboard does not operate as expected, perform the following steps in the order indicated until the problem is resolved:

1. If the keyboard or its cable shows signs of physical damage or if the keys do not work, replace the keyboard with a working keyboard.

2. Start the

Dell Diagnostics

by inserting the

Dell ResourceCD

into the CD-ROM drive and rebooting the system.

3. Run the

Keyboard

test group.

4. If the

Keyboard Interactive Test

fails, replace the keyboard.

5. If the

Keyboard Controller Test

fails, the system board may be faulty. See "

Getting Help

" for instructions on obtaining technical assistance.

Overview

Troubleshooting I/O Ports

Troubleshooting the Monitor

Troubleshooting Basic I/O Functions

Troubleshooting the Keyboard

Troubleshooting a Parallel Printer

Troubleshooting the Mouse

Troubleshooting a Serial I/O Device

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Summary of Contents for OptiPlex GX100

Page 1: ...a trademark of Intel Corporation 3Com is a registered trademark of 3Com Corporation IBM and OS 2 are registered trademarks of International Business Machines Corporation Novell and NetWare are registered trademarks of Novell Inc As an ENERGY STAR Partner Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency Other trademarks and trade name...

Page 2: ...see Messages and Codes l Verify the settings in System Setup l Run the Dell Diagnostics Checking Connections and Switches Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for your computer monitor or other peripheral such as a printer keyboard mouse or other external equipment Complete the following steps in the order indicated to...

Page 3: ...rly seated Remove all DIMMs install only one DIMM and then reboot Repeat this procedure until you identify the faulty or improperly seated DIMM l A solid green power indicator and no beep code and no video during POST indicate that the monitor or the integrated video controller may be faulty See Troubleshooting the Monitor If the monitor is operating properly and is correctly connected see Getting...

Page 4: ...figuration does not match the information recorded by System Setup an error message may appear on your screen This problem can happen if you changed your system s hardware configuration and forgot to run System Setup To correct this problem enter System Setup correct the setting for the corresponding System Setup program option and reboot your system If after checking the settings in System Setup ...

Page 5: ...s 1 If you have not already done so make a copy of your system configuration information in System Setup If the settings are lost while you are replacing the battery refer to your written or printed copy of the system configuration information to restore the correct settings 2 Remove the computer cover according to the instructions in Removing and Replacing the Computer Cover 3 Remove the battery ...

Page 6: ...o use the copy you made in step 1 of the system configuration information to restore the correct settings for other System Setup options Then exit System Setup 7 Turn off and unplug your computer Leave the computer turned off for at least 10 minutes 8 After 10 minutes plug in the computer turn it on and enter System Setup If the time and date are still incorrect see Getting Help for instructions o...

Page 7: ...city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the destination of your call in addition each country has a different dialing protocol If you need assistance in determining which codes to use contact a local or an international opera...

Page 8: ...artment Name or Service Area Code Local Number or Toll Free Number Brazil Customer Support Technical Support toll free 0800 90 3355 Sales toll free 0800 90 3366 Web site http www dell com br Canada North York Ontario Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Custom...

Page 9: ...s Customer Technical Support Return Material Authorization Numbers toll free 1 800 624 9896 Customer Technical Support Home sales purchased via http www dell com toll free 1 877 576 3355 Customer Service Credit Return Authorization Numbers toll free 1 800 624 9897 National Accounts systems purchased by established Dell national accounts have your account number handy medical institutions or value ...

Page 10: ...p support euro dell com E mail tech_be dell com Czech Republic Prague Technical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Web site http support euro dell com E mail czech_dell dell com Denmark Horsholm NOTE Customers in Denmark call Sweden for fax technical support Technical Support 45170182 Relational Customer Care 451...

Page 11: ...3 766 9560 Public Accounts Customer Care 06103 766 9555 Switchboard 06103 766 7000 Web site http support euro dell com E mail tech_support_germany dell com Ireland Cherrywood Technical Support 0870 908 0800 Customer Care 01 204 4026 Sales 01 286 0500 SalesFax 01 204 0144 Fax 0870 907 5590 Switchboard 01 286 0500 Web site http support euro dell com E mail dell_direct_support dell com Italy Milan Ho...

Page 12: ...NOTE Customers in Norway call Sweden for fax technical support Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 231 62298 Switchboard 671 16800 Fax Technical Support Upplands Vasby Sweden 590 05 594 Fax Switchboard 671 16865 Web site http support euro dell com E mail nor_support dell com Poland Warsaw Technical Support 22 57 95 700 Customer Care 22 5...

Page 13: ...acknell Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support Direct PAD and General 0870 908 0800 Global Accounts Customer Care 01344 723186 Corporate Customer Care 01344 723185 Preferred Accounts 500 5000 employees Customer Care 01344 723196 Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home Small Business Sa...

Page 14: ...f Japan Dell Precision OptiPlex and Latitude 81 44 toll free 0120 1984 33 556 3894 Customer Care 044 556 4240 24 Hour Automated Order Status Service 044 556 3801 Home and Small Business Group Sales 044 556 3344 Preferred Accounts Division Sales 044 556 3433 Large Corporate Accounts 044 556 3430 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Web site http support jp dell com Korea Seoul Techn...

Page 15: ...excluding Australia Brunei China Hong Kong Japan Korea Macau Malaysia New Zealand Singapore Taiwan and Thailand refer to individual listings for these countries Customer Technical Support Customer Service and Sales Penang Malaysia 60 4 633 4810 Taiwan Technical Support toll free 0080 60 1225 Technical Support Servers toll free 0080 60 1256 Customer Service Penang Malaysia 633 4949 Transaction Sale...

Page 16: ... an error is detected or terminate testing when an adjustable error limit is reached l Access online Help screens that describe the tests and tell how to run them l Read status messages that inform you whether test groups or subtests completed successfully l Receive error messages that appear if problems are detected Before You Start Testing l Read Safety First For You and Your Computer and the sa...

Page 17: ...bers of subtests and additional information on the Dell Diagnostics l Program Options Allows you to change the settings of the Dell Diagnostics l Exit to MS DOS Exits to the MS DOS prompt 8 Select Quick Tests from the Test All Devices or Test One Device option to perform a quick check of your computer or a specific device Quick Tests runs only the subtests that run fast and do not require user int...

Page 18: ... the names of all components or devices that are part of your computer system For example it may not list a printer even though it is connected to your computer However the parallel port to which the printer is connected appears in the Device Groups list You can test your printer connection in the Parallel Ports tests NOTE The options displayed on your screen should reflect the hardware configurat...

Page 19: ... back of the drive Push down on the drive release tab on the right side of the drive see Figure 1 and slide the drive forward out of the chassis Figure 1 Removing a CD ROM Drive From the Small Form Factor Chassis 4 Install the new drive in the chassis Align the tabs along the bottom of the drive with the notches on the chassis and slide the drive toward the back of the chassis until it snaps into ...

Page 20: ...configured for your computer system Change any settings necessary for your configuration If you are installing an enhanced integrated drive electronics EIDE drive configure the drive for the cable select setting You usually configure a drive for cable select by setting a jumper or switch depending on the drive For instructions on configuring the cable select setting see the documentation that acco...

Page 21: ...les on the drive with the screw holes on the bracket see Figure 6 Figure 6 Installing a Drive in the 5 25 Inch Drive Bracket b To further ensure proper positioning of the drive in the bracket insert and tighten all four screws in the order in which the holes are numbered the holes are marked 1 through 4 6 Reinstall the 5 25 inch diskette drive bracket assembly in the chassis Align the notches on t...

Page 22: ...s the second drive set the Diskette Drive B option to Not Installed l For EIDE CD ROM and tape drives set the appropriate Drive option 0 or 1 under Drives Secondary to Auto See Primary Drive n and Secondary Drive n for more information 14 Verify that your system works correctly by running the Dell Diagnostics Installing a Diskette Tape or CD ROM Drive in a Mini Tower Chassis To install a diskette ...

Page 23: ...he replacement drive a Turn the drive upside down and locate the four screw holes around its perimeter b Fit the bracket over the drive and then tilt the front of the drive up so that the bracket drops down into place c To ensure proper installation align all screw holes and ensure that the tabs on the front of the bracket are flush with the front of the drive see Figure 10 Figure 10 Attaching the...

Page 24: ... Your Computer l For a diskette drive connect the cable from the drive to the interface connector labeled DSKT on the system board see Figure 7 in Inside Your Computer Check all cable connections Fold cables out of the way to provide airflow for the fan and cooling vents 10 If the 5 25 inch drive bay was previously empty remove the front panel insert from the front bezel 11 Replace the front bezel...

Page 25: ...attached to the connector on the system board Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector see Figure 14 Keyed connectors ensure that the pin 1 wire in the cable indicated by the colored strip along one edge of the cable goes to the pin 1 end of the connector The pin 1 end of a c...

Page 26: ...ard Low Profile Chassis Riser Board The low profile chassis is available with either a PCI riser board see Figure 3 or a PCI ISA riser board see Figure 4 The PCI riser board provides three PCI expansion card slots The PCI ISA riser board provides one PCI expansion slot one ISA expansion slot and one shared PCI ISA expansion slot Figure 3 Low Profile Chassis PCI Riser Board Standard Overview Instal...

Page 27: ...ader WOL 3 PCI expansion card connector 1 PCI1 4 PCI expansion card connector 2 PCI2 5 PCI expansion card connector 3 PCI3 1 Standby power indicator AUX_LED 2 ISA expansion slot 1 ISA1 3 ISA expansion slot 2 ISA2 4 Remote Wakeup header WOL 5 PCI expansion slot 1 PCI1 6 PCI expansion slot 2 PCI2 1 Auxiliary power indicator AUX_LED 2 PCI expansion card connector 5 PCI5 3 Remote Wakeup header WOL 4 P...

Page 28: ... you insert the card into its connector b Insert the card s edge connector firmly into the expansion card connector c Gently rock the card into the connector until it is fully seated see Figure 8 Figure 9 or Figure 10 for instructions for the small form factor low profile and mini tower chassis respectively Figure 8 Installing an Expansion Card in a Small Form Factor Chassis Figure 9 Installing an...

Page 29: ...emove an expansion card perform the following steps 1 Remove the computer cover according to the instructions in Removing and Replacing the Computer Cover 1 Expansion card 2 Card edge connector 3 Riser board 4 Expansion card connector 5 Expansion card cage 1 Expansion card cage 2 Card edge connector 3 Expansion card 4 Riser board 5 Expansion card connector NOTE After you remove and replace the cov...

Page 30: ...7 To reset the chassis intrusion detector enter System Setup and reset Chassis Intrusion to Enabled or Enabled Silent 8 Back to Contents Page NOTE You must install filler brackets over empty card slot openings to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of your computer NOTE After you remove and replace the cover the chassi...

Page 31: ...e Dell Diagnostics by inserting the Dell ResourceCD into the CD ROM drive and rebooting the system 4 Run the Video test group 5 Turn off the system and disconnect it from the electrical outlet Swap the monitor with one of the same type that is working and reconnect the system to an electrical outlet 6 Reboot the system and run the Video test group again If the tests complete successfully the origi...

Page 32: ...the problem may be any of the following l A faulty connection between the I O port and the peripheral device l A faulty cable between the I O port and the peripheral device l A faulty peripheral device l Incorrect settings in System Setup l Incorrect settings in the system s configuration files l Faulty I O port logic on the system board Troubleshooting Basic I O Functions If a system error messag...

Page 33: ...ion in Troubleshooting Basic I O Functions indicates that the problem is with a device connected to one of the serial ports perform the following steps in the order indicated until the problem is resolved 1 Attach the serial device to the other serial port for example if it is currently connected to serial port 1 attach the device to serial port 2 If the problem is resolved the serial port on the ...

Page 34: ...Back to Contents Page Getting Help Dell OptiPlex GX300 System User s Guide Back to Contents Page Help Overview Contacting Dell ...

Page 35: ...onnector labeled IDE1 Always connect EIDE tape drives and CD ROM drives to the EIDE interface connector labeled IDE2 Installing an EIDE Hard Disk Drive in a Small Form Factor Chassis To install an EIDE hard disk drive in a small form factor chassis perform the following steps 1 If you are replacing a hard disk drive that contains data you want to keep be sure to make a backup of your files before ...

Page 36: ...e 3 Removing a Hard Disk Drive From the Hard Disk Drive Bracket 6 Secure the new drive to the drive bracket with four screws see Figure 3 7 Reinstall the hard disk drive bracket in the chassis a Place the bracket so that the release tabs extend about one inch past the front of the chassis and align the tabs on the bottom of the bracket with the hooks on the chassis floor b Then slide the bracket t...

Page 37: ...mputer 10 Replace the computer cover Then reconnect your computer and peripherals to their electrical outlets and turn them on 11 Insert a bootable system diskette into drive A 12 Turn on the computer system 13 Enter System Setup and update Primary Drive 0 After you update the System Setup settings reboot the system 14 Partition and logically format your drive before proceeding to the next step Se...

Page 38: ...chassis slots Figure 6 Removing the Hard Disk Drive Bracket 5 Slide the drive into the chosen bay of the bracket orienting the drive so that the connectors on the back of the drive will face the back of the chassis when you reinstall the bracket see Figure 7 6 Align the four screw holes of the drive and bracket Insert and tighten the screws that came with your upgrade kit a If you are installing a...

Page 39: ...into drive A 13 Turn on the computer system 14 Enter System Setup and update the appropriate Primary Drive option 0 or 1 15 After you update the System Setup settings reboot the system 16 Partition and logically format your drive before you proceed to the next step See the documentation for your operating system for instructions 17 Test the hard disk drive by running the Dell Diagnostics 18 If the...

Page 40: ...ienting the drive so that the connectors on the back of the drive will face the back of the chassis when you reinstall the bracket see Figure 10 6 Align the four screw holes of the drive and bracket Insert and tighten the screws that came with your upgrade kit l If you are installing a drive in the 1 6 inch bay use the four screw holes in the side of the bracket see Figure 10 l If you are installi...

Page 41: ...ir electrical outlets and turn them on 12 If the drive you just installed is the primary drive insert a bootable system diskette into drive A 13 Turn on the computer system 14 Enter System Setup and update the appropriate Primary Drive option 0 or 1 15 After you update the System Setup settings reboot the system 16 Partition and logically format your drive before you proceed to the next step 1 Dri...

Page 42: ... Test the hard disk drive by running the Dell Diagnostics 18 If the drive you just installed is the primary drive install your operating system on the hard disk drive For instructions refer to the documentation that came with your operating system Back to Contents Page ...

Page 43: ... obtaining information about your computer and other Dell products Through the Internet you can access most of the services described in this section including AutoTech TechFax order status technical support and product information You can access Dell s support Web site at http support dell com To select your country click the map that appears The Welcome to support dell com page opens Enter your ...

Page 44: ...nd report on your order For the telephone number to call see the contact numbers for your region Technical Support Service Dell s industry leading hardware technical support service is available 24 hours a day seven days a week to answer your questions about Dell hardware Our technical support staff pride themselves on their track record more than 90 percent of all problems and questions are taken...

Page 45: ... information during operations or try other troubleshooting steps possible only at the computer system itself Make sure the system documentation is available Diagnostics Checklist Back to Contents Page NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently CAUTION If you need to remove the computer covers b...

Page 46: ...ront panel insert for the 5 25 inch bay work from inside the cover Position the insert behind the bay opening insert the two ring tabs see Figure 1 over the posts on the inside of the opening and firmly press both ends of the insert into place To remove the insert covering the 3 5 inch bay perform the following steps 1 Complete steps 1 through 3 of the procedure for removing the 5 25 inch insert 2...

Page 47: ...ni Tower Chassis To replace a front panel insert for a 5 25 inch bay work from inside the bezel Insert the two ring tabs one on each end of the insert over the posts on the inside of the bay opening and firmly press both ends of the insert into place see Figure 3 To remove the insert covering the 3 5 inch bay perform the following steps 1 Complete steps 1 through 3 of the procedure for removing a ...

Page 48: ...sis respectively to help you orient yourself when you work inside the computer Figure 1 Small Form Factor Chassis Orientation View Figure 2 Low Profile Chassis Orientation View Figure 3 Mini Tower Chassis Orientation View Overview System Board Labels Internal Views Rotating the Power Supply Away From the System Board Mini Tower Chassis Only System Board Components Removing and Replacing the Front ...

Page 49: ...face cable 2 Externally accessible upper bay 3 Hard disk drive 4 Diskette drive interface cable 5 Hard disk drive interface cable 6 Expansion card cage 7 System board 8 Expansion card slots 9 I O ports and connectors 10 AC power receptacle 11 Security cable slot 12 Power supply 13 Chassis intrusion switch 1 Diskette drive in upper bay 2 Diskette drive interface cable 3 Hard disk drive interface ca...

Page 50: ...able 5 Expansion card cage 6 System board 7 Riser board 8 Padlock ring 9 Security cable slot 10 I O ports and connectors 11 AC power receptacle 12 Power supply 1 NIC connector 2 Video connector 3 Fan connector 4 Serial port 2 connector 5 USB connectors 2 6 Keyboard lower and mouse upper connectors 7 Parallel port upper and serial port 1 lower connectors 8 System board jumpers 9 Riser board connect...

Page 51: ...r supply out of the way To rotate the power supply perform the following steps 1 Remove the computer cover as instructed in Removing and Replacing the Computer Cover Jumper Setting Description PSWD default System password features are enabled System password features are disabled jumpered unjumpered Connector or Socket Description AUX_LED Auxiliary power indicator B1 Battery socket DIMM_x Dual in ...

Page 52: ...he bezel away from the chassis disengage the two retaining hooks at the bottom of the bezel and carefully pull the bezel away from the chassis To replace the bezel fit the two retaining hooks on the bezel into their corresponding slots at the bottom of the mini tower chassis Then rotate the bezel toward the chassis until the tabs snap into their corresponding slots on the bezel Removing and Replac...

Page 53: ... Rotate the securing lever downward until it is flush with the top side of the chassis Make sure that the riser board is fully seated in the RISER connector on the system board 3 Reconnect any cables you removed in step 2 of the previous procedure Removing and Replacing the Low Profile Chassis Expansion Card Cage To remove the expansion card cage from the low profile chassis perform the following ...

Page 54: ...Card Cage To remove the expansion card cage from the mini tower chassis perform the following steps 1 Remove the computer cover as instructed in Removing and Replacing the Computer Cover 2 Check any cables connected to expansion cards through the back panel openings Disconnect any cables that will not reach to where the cage must be placed upon removal from the chassis 3 Locate the securing lever ...

Page 55: ...f the chassis see Figure 13 Slide the expansion card cage into place 2 Rotate the securing lever inward until it is flush with the top side of the chassis Make sure that the riser board is fully seated in the RISER connector on the system board see Figure 7 3 Reconnect any cables you removed in step 2 of the previous procedure Back to Contents Page ...

Page 56: ...ents Page Installing Upgrades Dell OptiPlex GX100 System User s Guide Back to Contents Page Inside Your Computer Battery Expansion Cards Hard Disk Drives System Memory Diskette Tape and CD ROM Drives Microprocessor ...

Page 57: ... metal around the card slot openings at the back of your computer before touching anything inside your computer 3 Disconnect the computer and peripherals from their electrical outlets Doing so reduces the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer While you work periodically touch an unpainted metal surface on the computer chas...

Page 58: ...front of the chassis Figure 1 Removing the Small Form Factor Computer Cover Figure 2 Removing the Low Profile Computer Cover 4 If your computer has a mini tower chassis remove the computer cover as follows a Face the back of the computer and slide the upper half of the padlock ring to the left to unlock the cover release mechanism b Face the left side cover and press the left cover release button ...

Page 59: ...sis skip to step 4 If your computer has a small form factor or low profile chassis replace the computer cover as follows a Face the front of the computer and hold the cover at a slight angle as shown in Figure 4 and Figure 5 b Align the bottom of the cover with the bottom of the chassis and insert the hooks on the cover into the recessed slots on the computer chassis so that the tabs catch the hoo...

Page 60: ...computer While you are not likely to submerge your computer spills splashes and excessive humidity can also cause damage If an external device such as a printer or an external drive gets wet contact the manufacturer for instructions If your computer gets wet perform the following steps 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their electr...

Page 61: ...bles are properly connected and that all components are properly seated in their connectors and sockets 5 Replace the computer cover reconnect the system to an electrical outlet and reconnect any telephone or telecommunication lines 6 Start the Dell Diagnostics by inserting the Dell ResourceCD and rebooting the system 7 Run the System Board Devices test group 8 If the tests complete successfully y...

Page 62: ... expansion cards removed previously and the expansion card problem is not resolved see Getting Help for information on obtaining technical assistance Troubleshooting System Memory A computer memory problem can be a faulty dual in line memory module DIMM or a faulty system board If a random access memory RAM error message appears the computer probably has a memory problem When you turn on or reboot...

Page 63: ...and turn it on If the problem is not resolved proceed to step 7 7 Perform the procedure in Troubleshooting Expansion Cards If the problem is not resolved proceed to step 8 8 Perform the procedure in Troubleshooting the Keyboard 9 If the problem is still not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting Drives If the monitor displays a system error mes...

Page 64: ...Back to Contents Page ...

Page 65: ...e system can be turned on from a server management console Remote Wake Up capability also allows remote computer setup software downloading and installation file updates and asset tracking after business hours and on weekends when network traffic is at a minimum l Managed boot agent MBA which allows the system to boot from one of four network preboot environment protocols Preboot eXecution Environ...

Page 66: ...t for the cost of ownership COO Management Information Format MIF standard l Remote flash BIOS l Remote system configuration l Prefailure alerts Dell OpenManage IT Assistant The Dell OpenManage IT Assistant program which is available as a download from the Dell Web site at http www dell com or as a Dell installed option on your hard disk drive is the Dell software management application interface ...

Page 67: ...ell system under various operating systems OS Remote Wake Up also known as Wakeup On LAN allows a network administrator to start a system remotely using a LAN signal from a server management console This capability provides for remote computer access after hours and on weekends when LAN traffic is typically at a minimum Magic Packet Technology Wakeup On LAN originally used a technology known as Ma...

Page 68: ...rts Remote System Alert Auto Power On Auto Power On enables you to turn on the computer system automatically on certain days of the week at a preset time You can set Auto Power On to turn on the system either every day or every Monday through Friday Chassis Intrusion Alerts Chassis intrusion alerts notify you if a local or remote system s chassis has been opened System Setup Remote Wake Up On Wind...

Page 69: ...res by the system DIMMs and SMART II hard disk drives ENERGY STAR Compliance Certain configurations of Dell computer systems comply with the requirements set forth by the Environmental Protection Agency EPA for energy efficient computers If the front panel of your computer bears the ENERGY STAR Emblem see Figure 1 your original configuration complies with these requirements and all ENERGY STAR pow...

Page 70: ...gure 1 b Press the clips outward until they snap open c Press the DIMM straight into the slot running down the center of the socket until the securing tabs snap into place around the ends of the DIMM Figure 1 Installing a DIMM 4 Replace the computer cover and reconnect your computer and peripherals to their electrical outlets and turn them on The system detects that the new memory does not match t...

Page 71: ...y in their sockets Then repeat steps 3 4 and 5 7 Reset the chassis intrusion detector by changing Chassis Intrusion to Enabled or Enabled Silent 8 When the System Memory total is correct press Esc to exit System Setup 9 Run the Dell Diagnostics to verify that the DIMMs are operating properly Removing DIMMs To remove a DIMM press the securing clips outward simultaneously until the DIMM disengages a...

Page 72: ...as failed to complete the boot routine three consecutive times for the same error See Getting Help for instructions on obtaining technical assistance and report the checkpoint code nnnn to the support technician Attachment failed to respond The diskette drive or hard disk drive controller cannot send data to the associated drive See Troubleshooting Drives Bad command or file name The command you e...

Page 73: ...keyboard or keyboard mouse controller may be faulty See Troubleshooting the Keyboard Memory address line failure at address read value expecting value One or more DIMMs may be faulty or improperly seated See Troubleshooting System Memory Memory allocation error The software you are attempting to run is conflicting with the operating system or another application program or utility Turn off the com...

Page 74: ...e diskette drive try another diskette in the drive Shutdown failure A chip on the system board might be malfunctioning Run the System Board Devices tests in the Dell Diagnostics Time of day clock stopped The battery may be dead Enter System Setup and correct the date or time If the problem persists see Troubleshooting the Battery Time of day not set The time or date displayed in the system configu...

Page 75: ...ests in the Dell Diagnostics if possible 3 1 2 Master DMA register failure Run the System Board Devices tests in the Dell Diagnostics if possible 3 1 3 Master interrupt mask register failure See Getting Help for instructions on obtaining technical assistance 3 1 4 Slave interrupt mask register failure See Getting Help for instructions on obtaining technical assistance 3 2 2 Interrupt vector loadin...

Page 76: ...lication programs CAUTION Before servicing any components inside your computer see Safety First For You and Your Computer Power LED Code Cause Action Blinking yellow System power supply failure See Getting Help for instructions on obtaining technical assistance Solid yellow A device on the system board may be faulty or is incorrectly installed Be sure that each microprocessor is properly seated re...

Page 77: ...assis Figure 1 Airflow Shroud Heat Sink Assembly and Microprocessor 4 If you are working in the small form factor chassis or low profile chassis disconnect the cooling fan power cable from the system board connector Then remove the two thumbscrews securing the cooling fan to the heat sink Lift the cooling fan from the microprocessor heat sink assembly Figure 2 Cooling Fan Heat Sink Assembly and Mi...

Page 78: ...ocessor from the ZIF socket The microprocessor socket is a ZIF socket with a lever type handle that secures the microprocessor in or releases it from the socket NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer To remove the microprocessor pull the ZIF socket release lever straight out until the microprocessor is released see Figure 4 Then remove the micropr...

Page 79: ... the microprocessor with the holes in the socket c Lightly set the microprocessor in the socket and make sure all pins are headed into the correct holes Because your system uses a ZIF microprocessor socket there is no need to use force which could bend the pins if the microprocessor is misaligned When the microprocessor is positioned correctly press it with minimal pressure to seat it d When the m...

Page 80: ...ur computer and peripherals to their electrical outlets and turn them on As the system boots it detects the presence of the new microprocessor and automatically changes the system configuration information in System Setup 17 Enter System Setup and confirm that the system data area correctly identifies the type of installed microprocessor 18 While in System Setup reset the chassis intrusion detecto...

Page 81: ...t connect most devices to a particular input output I O port or connector to operate properly Also external devices like a mouse or printer usually require you to load device drivers into system memory before they will work l Always attach external devices while your computer is turned off Then turn on the computer before turning on any external devices unless the documentation for the device spec...

Page 82: ...emote Wake Up feature that enables the computer to be started by a special local area network LAN signal from a server management console Remote Wake Up provides remote computer setup software downloading and installation file updates and asset tracking after hours and on weekends when LAN traffic is typically at a minimum The NIC connector on the computer s back panel has the following indicators...

Page 83: ... on system components However be sure that you have saved and closed all open files and application programs if possible to avoid losing any data Then perform an orderly shutdown of the operating system see your operating system documentation for instructions Power Indicator The power indicator on the front of the computer has a light emitting diode LED that illuminates in two different colors and...

Page 84: ...he low profile chassis On the back of the mini tower chassis slide the upper half of the padlock ring to the left then press the cover release button to remove the computer cover Chassis Intrusion An integrated chassis intrusion alarm displays the status of the system chassis intrusion monitor If the chassis has been opened the setting changes to Detected and the following message appears during t...

Page 85: ...he same time NOTICE If you leave your system running and unattended without having a system password assigned or if you leave your computer unlocked so that someone can disable the password by changing a jumper setting anyone can access the data stored on your hard disk drive Assigning a System Password Before you can assign a system password you must enter System Setup and check the System Passwo...

Page 86: ...following prompt appears Type the password and press Enter After you type the correct system password and press Enter your system boots and you can use the keyboard and or mouse to operate your system as usual If you enter a wrong or incomplete system password the following message appears on the screen Incorrect password Enter password If you again enter an incorrect or incomplete system password...

Page 87: ...ss the left or right arrow key The system prompts you to enter and verify the password If a character is illegal for password use the system emits a beep After you verify the password the Setup Password setting changes to Enabled The next time you enter System Setup the system prompts you for the setup password A change to Setup Password becomes effective immediately rebooting the system is not re...

Page 88: ...e instructions in Removing and Replacing the Computer Cover 7 Replace the PSWD jumper plug 8 Replace the computer cover and then reconnect the computer and peripherals to an electrical outlet and turn them on Booting your system with the PSWD jumper installed reenables the password feature When you enter System Setup both password options appear as Not Enabled meaning that the password feature is ...

Page 89: ...right arrow key to increase the number in the highlighted field or press the left arrow key to decrease the number If you prefer you can type numbers in both fields The default for Auto Power On is Disabled Boot Sequence Boot Sequence enables you to set the order of the devices from which the system attempts to boot The term boot refers to the system s start up procedure When turned on the system ...

Page 90: ...ice in the boot sequence list CPU ID CPU ID provides the manufacturer s identification code for the installed microprocessor CPU Speed CPU Speed indicates the processor speed at which your system boots Press the left or right arrow key to toggle the CPU Speed option between the resident microprocessor s rated speed the default and a lower compatibility speed which lets you accommodate speed sensit...

Page 91: ...ort designation that shares the same IRQ setting as follows l COM1 input output I O address 3F8h which shares IRQ4 with COM3 is remapped to COM3 I O address 3E8h l COM2 I O address 2F8h which shares IRQ3 with COM4 is remapped to COM4 I O address 2E8h Parallel Port Parallel Port configures the system s integrated parallel port Press Enter to configure the Parallel Port options explained in the foll...

Page 92: ...termines whether the integrated speaker is On the default or Off A change to this option takes effect immediately rebooting the system is not required Primary Video Controller Primary Video Controller determines which video controller to use when the system boots When Auto is selected the system uses a video expansion card if one is installed or the onboard video controller if a video expansion ca...

Page 93: ...r of millions of bytes of storage provided by the drive Cylinders is the number of logical cylinders Heads indicates the number of logical heads in the drive Sectors is the number of logical sectors per track If none of the supported drive types match the parameters of your new drive you can enter your own parameters To do so highlight the Drive 0 option and type u to display User 1 You can then p...

Page 94: ...onth day of month and year fields System Memory System Memory indicates the entire amount of installed memory detected in your system After you add memory check this option to confirm that the new memory is installed correctly and is recognized by the system System Security System Security configures the following password and chassis intrusion options l System Password l Password Status l Setup P...

Page 95: ... next system start up If the intrusion monitor is set to Disabled no intrusion monitoring occurs and no messages appear To reset the Detected setting enter System Setup during the system s POST In the Chassis Intrusion option press the left or right arrow key to select Reset and then choose Enabled Enabled Silent or Disabled CPU Serial Number CPU Serial Number determines whether the microprocessor...

Page 96: ...ogram works what hardware it requires and what its defaults are A program usually includes installation instructions in its accompanying documentation and a software installation routine on its program diskette s or CD s The software installation routine assists you in transferring the appropriate program files to your computer s hard disk drive Installation instructions may provide details about ...

Page 97: ...ing to help you with this problem Memory Address Conflicts Memory address conflicts occur when two or more devices try to access the same address in the upper memory blocks UMB For example if a network expansion card and an expanded memory page frame are assigned an overlapping block of addresses a memory address conflict arises As a result when you try to log in to the network the operation fails...

Page 98: ...to Contents Page IRQ12 Used by the mouse port IRQ13 Used by the math coprocessor if applicable IRQ14 Used by the primary integrated drive electronics IDE controller IRQ15 Used by the secondary IDE controller ...

Page 99: ...ndom access memory RAM 32 to 512 MB Basic input output system BIOS address F50000h System Information System chip set Intel 810 Data bus width 64 bits Address bus width 32 bits DMA channels eight Interrupts 15 System BIOS Desktop Management Interface DMI 2 0s and system management BIOS 2 3 compliant BIOS in 4 megabit Mb flash chip System clock 66 or 100 MHz matches external bus speed Graphics and ...

Page 100: ... Drives Externally accessible bays Small form factor chassis one 3 5 inch bay for a 3 5 inch diskette drive one 5 25 inch bay for a removable media device slim height devices only Low profile chassis one 3 5 inch bay for a 3 5 inch diskette drive one 5 25 inch bay for a removable media device Mini tower chassis one 3 5 inch bay for a 3 5 inch diskette drive three 5 25 inch bays for removable media...

Page 101: ...vices in the System Setup Boot Sequence option Ctrl Alt F10 launches the utility partition if installed during system start up Controls and Indicators Reset control push button no reset button on small form factor systems Power control push button Power indicators green light emitting diode LED on riser board blinking green on the front panel indicates sleep state dual color LED on front panel gre...

Page 102: ... kg 33 0 lb or more depending on options installed Environmental Temperature Operating 10 to 35 Celsius C 50 to 95 Fahrenheit F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 gravities G at 3 to 200 Hz at 1 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 ...

Page 103: ...Back to Contents Page System Setup Dell OptiPlex GX100 System User s Guide Back to Contents Page Using System Setup System Setup Options ...

Page 104: ...d onto what was the left side of the computer Position the stand as shown in Figure 1 Align the large round hole in the stand with the securing button on the side of the cover and align the captive thumbscrew in the stand with the screw hole in the cover As you lower the stand into place make sure that the locator pin see Figure 1 fits into the corner hole of the hole pattern as shown When the sta...

Page 105: ...tem If your system is already on shut it down and then turn it on again 2 When the Press F2 to Enter Setup prompt appears in the upper right corner of the screen press F2 If you wait too long and your operating system begins to load into memory let the operating system finish loading then shut down the system and try again System Setup Screen The System Setup screen displays the current setup and ...

Page 106: ...mation Enters the selected field s pop up options menu spacebar or or In the selected field s pop up options menu cycles through the options in a field Exits System Setup without rebooting the system and returns the system to its previous state the boot routine 1 Exits System Setup and reboots the system implementing any changes you have made Resets the selected option to its default setting 1For ...

Page 107: ...Contents Page Troubleshooting Dell OptiPlex GX100 System User s Guide Back to Contents Page Basic Checks External Components Messages and Codes Internal Components Software Checks Getting Help Dell Diagnostics ...

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