Getting Help: Dell Latitude E4300 Service Manual
file:///C|/Biz%20Client/2015/Lola%20(Defect%20Fix)/help.htm[5/25/2015 11:14:19 AM]
To check on the status of any Dell products that you have ordered, you can go to
support.dell.com
,
or you can call the
automated order-status service. A recording prompts you for the information needed to locate and report on your order. For
the telephone number to call for your region, see
Contacting Dell
.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer
assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see
Contacting Dell
.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell
website at
www.dell.com
. For the telephone number to call for your region or to speak to a sales specialist, see
Contacting
Dell
.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the
box.
For the telephone number to call for your region, see
Contacting Dell
. Include a copy of the invoice and a letter
describing the reason for the return.
2. Include a copy of the Diagnostics Checklist (see
Diagnostics Checklist
), indicating the tests that you have run and any
error messages reported by the Dell Diagnostics (see
Contacting Dell
).
3. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and
so on) if the return is for credit.
4. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you
assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of
your computer).
Remember to fill out the Diagnostics Checklist (see
Diagnostics Checklist
). If possible, turn on your computer before you call
Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the
keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.
Ensure that the computer documentation is available.
CAUTION:
Before working inside your computer, follow the safety instructions in the documentation
that
shipped with your computer.
Diagnostics Checklist
