Dell Inspiron 13z Manual Download Page 143

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Troubleshooting



143

Laptop

Adjust the display brightness by press the <Fn>

and

<Fn>

and

keys.

Press the <Fn> and

to toggle between dual display modes.

Connect to an external monitor and check if there is a display on the
external monitor.

Contact Dell.

Keyboard Not Working, Not Detected, or Working
Intermittently

•

External Keyboard

•

Laptop Keyboard

External Keyboard

Ensure that the keyboard is firmly connected to the computer.

Shut down the computer and disconnect the keyboard from the
computer.

Ensure that the keyboard cable is not damaged or frayed.

Check the cable connector for any bent or broken pins. Straighten any
bent pins.

Reconnect the keyboard to the computer.

If you are using a wireless or Bluetooth keyboard, reinstall the
batteries. See the document that shipped with your Bluetooth
keyboard for more information.

If you are using a USB keyboard, try connecting the USB keyboard to a
different USB connector.

If you are using a PS/2 keyboard, try connecting the keyboard to the
PS/2 mouse connector.

Connect the keyboard to a different computer, if available.

10.

If the keyboard works on another computer or connector, there
may be a problem with the computer or connector. Contact Dell for
further assistance.

Summary of Contents for Inspiron 13z

Page 1: ...Me and My Dell 2013 Dell Inc ...

Page 2: ...rademarks of Dell Inc Intel Centrino Core and Atom are either trademarks or registered trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell und...

Page 3: ...s 8 17 Power Adapter 21 Battery 22 Laptop Battery 22 Conserving the Battery Power 22 Coin Cell Battery 23 Improving the Battery Performance 23 Touchpad 24 About Touchpad 24 Touchpad Gestures 24 Scroll 24 Zoom 26 Rotate 27 Flick 28 My Favorites 28 Desktop 28 Display 29 3D Display 29 Wireless Display 29 Touchscreen Display 30 ...

Page 4: ...Tag and Express Service Code 36 Locating the Label on Your Computer 36 Using Dell s Online System Profiler 36 Storage 36 About Storage Devices 36 Internal Storage Devices 37 Hard Drives 37 Solid State Drives 37 Removable Storage Devices 37 Optical Discs 38 Memory Cards 38 Memory Module 39 System Board 40 Processor 42 Computer Fan 43 Heat Sink 43 Thermal Grease 44 ...

Page 5: ...top 57 Internet 59 Setting Up a Wired Internet Connection 59 Setting Up a Wireless Internet Connection 60 Display 61 Setting Up Your Display 61 Setting Up 3D Display 62 Setting Up Wireless Display 64 Digital Visual Interface Connector Cables 65 Audio 66 Setting Up 5 1 Audio 66 Setting Up 7 1 Audio 68 Setting Up Your Printer 70 Setting Up Your Webcam 71 Installing Your USB Wireless Adapter 71 ...

Page 6: ...rtcuts 77 Changing Keyboard Input Language 79 Using Numeric Keypad on a Laptop Computer 80 Touchpad 81 Using Your Touchpad 81 Touchpad Gestures 81 Scroll 81 Zoom 83 Rotate 84 Flick 84 My Favorites 84 Desktop 84 Touchscreen 85 Using a Touchscreen Display 85 Using a Touchscreen Display 85 Audio Connectors 89 Types of audio connectors 89 5 1 Audio 90 7 1 Audio 90 ...

Page 7: ...94 Key Features 94 Types of IEEE 1394 Cables 95 Comparing USB and IEEE 1394 96 Network 99 Local Area Network LAN 99 Wireless Local Area Network WLAN 100 Wireless Wide Area Network WWAN 100 Wireless Personal Area Network WPAN 100 Worldwide Interoperability for Microwave Access WiMAX 101 Setting Up Your Network 101 Setting Up a Wired Network 101 Setting Up Wireless Network 102 Setting Up Your Intern...

Page 8: ...p a Wireless Internet Connection 107 Computrace 111 About Computrace 111 Enabling Computrace 112 Getting Help on Computrace 112 My Dell Downloads 113 My Dell Support Center 113 Downloading or Upgrading Dell Support Center 113 PC Checkup Utilities 114 Solution Station 114 Solution Station Offerings 115 Dell QuickSet 116 Installation 116 NVIDIA 3DTV Play 116 3D Games 116 Playing Games in 3D 116 Keyb...

Page 9: ... Media Windows 8 126 Restoring Your Computer Using System Recovery Media Windows 8 126 Restoring Your Operating System 127 System Restore 127 About System Restore 127 Starting System Restore 128 Undoing the Last System Restore 128 Dell DataSafe Local Backup 129 About Dell DataSafe Local Backup 129 Dell DataSafe Local Backup 129 Dell DataSafe Local Backup Basic 130 Dell DataSafe Local Backup Profes...

Page 10: ...stem Assessment 137 Invoking PSA 137 Enhanced PSA 138 Invoking ePSA 138 Beep Codes 139 Troubleshooting 140 Display Screen is Difficult to Read 140 Desktop 140 Laptop 141 No Display on the Screen or Screen is Blank 142 Desktop 142 Laptop 143 Keyboard Not Working Not Detected or Working Intermittently 143 External Keyboard 143 Laptop Keyboard 144 System Setup BIOS 147 Entering System Setup BIOS 147 ...

Page 11: ...puter Maintenance 160 Ergonomic Instructions for Desktops 160 Ergonomic Instructions for Laptops 162 Dell and the Environment 164 Regulatory Compliance Policy 165 Contact Details for Regulatory Compliance Web site 165 Additional Compliance Information 165 Migration Tips 166 Migrating to Windows 7 From an Earlier Windows Operating System 166 Transfer Methods 167 Power Management 167 Configuring the...

Page 12: ...12 Contents ...

Page 13: ...New Features in Windows 8 ...

Page 14: ......

Page 15: ...r finger to the right of your touchpad and swipe left onto the touchpad Charms include Search Share Start Devices and Settings Search charm Allows you to search the web files and apps Share charm Allows you to share photos links and so on with your friends and social networks Start charm Takes you to the Start screen Devices charm Allows you to send files and stream movies to TVs printers and othe...

Page 16: ...services such as Outlook SkyDrive and so on 3 Logging on without a Microsoft account You can log on to your computer with out using a Microsoft account Tap or click Sign in without a Microsoft account and follow the instructions on the screen To lock your computer 1 Open Start by swiping in from the right edge of the screen or if you are using a mouse pointing to the upper right corner of the scre...

Page 17: ... using touchscreen drag the app to the bottom of the screen and release the app Turning off your computer Windows 8 To turn off your computer 1 Swipe from the right edge of the screen or if you are using a mouse point to the upper right corner of the screen and then click Settings 2 Tap or click Power and then choose Shut down NOTE You can also choose to put your computer in sleep or hibernate sta...

Page 18: ...18 Closing a Windows 8 app ...

Page 19: ...About Your Computer ...

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Page 21: ...power adapter kit consists of the power adapter and the power cable The power adapter power rating 65 W 90 W and so on depends on the computer it is designed for and the power cable varies based on the country where the power adapter is shipped CAUTION It is recommended to use only the power adapter that shipped with your computer or a Dell approved replacement power adapter to avoid damaging your...

Page 22: ...out faster than a moderate or high capacity battery because it has to be charged more often Conserving the Battery Power To conserve battery power on your laptop do any of the following Connect the computer to an electrical outlet when possible battery life is largely determined by the number of times the battery is used and recharged Configure the power management settings using Microsoft Windows...

Page 23: ...significantly reduce the operating time of your battery Using optical drives Using wireless communications devices ExpressCards media cards or USB devices Using high brightness display settings 3D screen savers or other power intensive programs like complex 3D graphics applications and games You may improve the battery performance by Using the computer while connected to an electrical outlet when ...

Page 24: ...me high end keyboards Touchpad Gestures NOTE Some of the touchpad gestures may not be supported on your computer NOTE You can change the touchpad gestures settings by double clicking the touchpad icon in the notification area of your computer desktop Your computer may support Scroll Zoom Rotate Flick My Favorites and Desktop gestures Scroll Allows you to scroll through content The scroll feature i...

Page 25: ... you to scroll left or right on the active window Move two fingers to your left or right at a fast pace to activate horizontal auto scrolling Tap on the touchpad to stop auto scrolling Circular Scroll Allows you to scroll up or down and right or left To scroll up or down Move a finger in the vertical scroll zone extreme right of the touchpad in a clockwise circular motion to scroll up or countercl...

Page 26: ...ght or counterclockwise circular motion to scroll left Zoom Allows you to increase or decrease the magnification of the screen content The zoom feature includes One finger zoom Allows you to zoom in or out To zoom in Move a finger up in the zoom zone extreme left of the touchpad To zoom out Move a finger down in the zoom zone extreme left of the touchpad ...

Page 27: ... fingers close together to reduce the view of the active window Rotate Allows you to rotate the active content on the screen The rotate feature includes Twist Allows you to rotate active content in 90 increments using two fingers where one finger is anchored and the other rotates Keeping the thumb in place move the index finger in an arced direction right or left to rotate the selected item 90 clo...

Page 28: ...ip content in the active window My Favorites Allows you to open your favorite applications Tap three fingers on the touchpad The applications that are configured in the touchpad configuration tool launch Desktop Allows you to minimize all open windows so that the desktop is visible Place your hand on the touchpad in any orientation and briefly hold in place ...

Page 29: ... all computers Wireless Display The wireless display feature allows you to share your computer display with a TV without the use of cables You must connect a wireless display adapter to your TV before setting up wireless display Minimum requirements for setting up wireless display are Processor Intel Core i3 3xx to i7 66xx Video Controller Intel HD Graphics WLAN card Intel Centrino 6100 6200 6300 ...

Page 30: ... technologies are capacitive touch and resistive touch NOTE Touchscreen display may not be supported on all computers Touchscreen Gestures Touchscreen gestures enhance the usability of a touchscreen display by allowing you to perform tasks like zoom scroll rotate and so on by sliding or flicking your finger on the display NOTE Some of these gestures are application specific and may not work across...

Page 31: ...flick Move a finger quickly in the desired direction to flip through content in the active window like pages in a book Flick also works vertically when navigating content such as images or songs in a playlist Scroll Allows you to scroll through content The scroll features include Pan Allows you to move the focus on the selected object when the entire object is not visible Move two fingers in the d...

Page 32: ...t on the active window Move a finger to the right or left to activate horizontal scrolling Rotate Allows you to rotate the active content on the screen Twist Allows you to rotate the active content using two fingers Keeping a finger or thumb in place move the other finger in an arced direction right or left You can also rotate the active content by moving both the fingers in a circular motion ...

Page 33: ...ge the keys on their keyboards slightly differently but all keyboards feature essentially the same keys Most keyboards have a number pad a standard arrangement of numerical and mathematical keys in addition to the normal numbered keys Laptop computers have a physical keyboards built into their chassis but most exclude the number pad to save space Some small sized laptops and netbook computers do n...

Page 34: ...cursor around in documents or windows Home End Page Up Page Down Delete Insert and arrow keys Numeric keypad of numbers grouped together like those on an adding machine the numeric keypad on most laptop computers is integrated into the alphabetic keys Backlit Keyboard Backlit keyboards provide visibility in dark environments by illuminating the symbols on the keys using LEDs present below the keyb...

Page 35: ...h as batteries The connection can be using any of the following USB Used in all current generation computer PS 2 port Used on older computers Wireless Keyboard is connected to the computer using wireless signals This connection method reduces cable clutter and gives you the flexibility to use the keyboard from a more comfortable position within a few meters from the computer Such keyboards require...

Page 36: ...Back or top of the computer chassis Using Dell s Online System Profiler If your computer is powered on and you have access to the Internet you can use Dell s online System Profiler to scan for the Service Tag and Express Service code To scan for the Service Tag follow the steps below Go to support dell com Click System Configuration Click Find My Service Tag and follow the instructions on the scre...

Page 37: ...olds flat circular disks called platters onto which the data is recorded The platters are made from a non magnetic material usually aluminum alloy or glass and are coated with a shallow layer of magnetic material with an outer layer of carbon for protection Solid State Drives An SSD is a data storage device that uses solid state flash memory to store data SSDs contain no moving parts as data is st...

Page 38: ... Compact Disc CD stores data up to 800 MB Memory Cards Memory cards also referred to as flash cards use flash memory to store digital information They are re writeable fast and retain data even when power supply is cut off Memory cards are commonly used in devices such as digital cameras mobile phones media players gaming consoles and so on Some common types of memory cards are Secure Digital SD S...

Page 39: ... Memory modules provide RAM needed by your computer Based on the type of computer they are used in memory modules are categorized as Dual In line Memory Module DIMM Used in desktop computers Small Outline Dual In line Memory Module SODIMM Smaller in size than DIMMs Generally used in notebook computers however may also be used in some compact desktops and all in one computers ...

Page 40: ...ule connector s Provides slot s to install memory module s Expansion card slot s Provides slot s to install expansion card s Chipset Provides an interface between the processor s front side bus main memory and peripheral buses Flash memory Contains the system memory or BIOS program Power connectors Provide power to the system board from the computer power supply Additionally a system board may hav...

Page 41: ...System Board 41 1 battery socket 2 PCI Express x1 connector 3 PCI Express x16 connector 4 eSATA connector 5 processor 6 processor socket 7 memory module connector 8 power connector ...

Page 42: ... generally measured in number of calculations it can perform in a second The current generation of processors have speeds of about 50 000 Million Instructions Per Second MIPS or more for high end models The current generation of processors are connected to the system board using a Land Grid Array LGA or Pin Grid Array PGA connector Some processors may be integrated on the system board however thes...

Page 43: ...us generate a high amount of heat Keeping the components cool helps in protecting them from overheating malfunctioning and damage Fans are used to cool Computer chassis Processor Graphics card Chipset Hard drive and so on Heat Sink Heat sinks are used to dissipate heat generated by the processor or some high end graphics cards Heat sinks generally have a fan mounted above them to increase airflow ...

Page 44: ...video performance Discrete video Discrete video cards are installed separately on the system board Discrete video cards have dedicated memory on the cards and generally provide higher performance than integrated video cards These video cards are generally installed in a PCI E x16 expansion slots on the system board Legacy connectors for video cards include PCI and AGP These cards are best suited f...

Page 45: ... and laptop computers and are available in various connectivity options such as Internal PCI E PCI External USB PC Card ExpressCard TV tuners are mostly standalone however some video cards also have built in TV tuners Most TV tuner cards are bundled with software that lets you record the television content on your computer ...

Page 46: ...t 1 indicates the subwoofer Speakers are commonly connected to the computer using a 3 5 mm connector or using USB connector NOTE For 5 1 or 7 1 channel speakers to produce 5 1 or 7 1 channel sound your computer sound card must support 5 1 or 7 1 channel audio Webcam A webcam is a device that allows you to capture real time video or images and can also be used for video conferencing The webcam type...

Page 47: ...ideo Chat Video chat with popular instant messaging services such as Google Talk Yahoo Messenger AOL Instant Messenger and so on Live Cam Avatar Select avatars for video chat apply audio filters or use emoticon style emotions with the video avatars Create Avatar Create a unique avatar using the Live Cam Avatar Creator software for video chat Access Dell Webcam Manager 1 Click Start All Programs or...

Page 48: ...nd desktops is normally installed with a blank when no ExpressCard is installed to protect the slot from dust particles You must remove the blank to install an ExpressCard 1 ExpressCard or blank 2 ExpressCard release latch Types of ExpressCards Features ExpressCard 34 Used in smaller computers and supports limited peripheral devices Can be used on both EC 34 and EC 54 slots ExpressCard 54 Supports...

Page 49: ... on the network is called a communication device Communication devices are used on both ends of a connection Signals may travel from one device to another in either analog or digital form Most communication devices have the ability to convert digital signals to analog signals or analog signals to digital signals so that the signals can be transmitted from one device to another Some of the commonly...

Page 50: ...be transmitted over the telephone lines Dial up modems can be internal or external Digital modem Used to send and receive data to and from a digital telephone line like Digital Subscriber Line DSL or Integrated Services Digital Network ISDN Network Interface Controller NIC Also referred to as network adapters or Local Area Network LAN adapters They usually connect to networks using an Ethernet cab...

Page 51: ...n cards or integrated to the system board or external Wireless Wide Area Network WWAN controllers Allow wireless connectivity through cellular tower technology A SIM card may be is required for WWAN connectivity Bluetooth adapters Allow Bluetooth enabled devices to communicate with each other over a short distance Bluetooth adapters can be internal expansion cards or integrated to the system board...

Page 52: ...52 Communication Devices ...

Page 53: ...Setting Up Your Computer ...

Page 54: ......

Page 55: ...worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage 1 Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector ...

Page 56: ...56 Setting Up Your Laptop 2 Press the power button to turn on your laptop NOTE The location of the power button and AC adapter connector may vary depending on the your computer model ...

Page 57: ...ct the display to the appropriate display connector on your computer see Setting Up Your Display 2 Connect the USB keyboard and mouse to the USB connectors NOTE Depending on your computer model USB ports may also be present on the front panel of your computer ...

Page 58: ...58 Setting Up Your Desktop 3 Connect the power cable 4 Press the power button to turn on your computer ...

Page 59: ...our ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one To setup a wired Internet connection Windows 8 1 Save and close any open files and exit any open programs 2 Swipe from the right edge of the screen or if you are using a mouse pointing to the upper right corner of the screen and then click Search 3 Click Settings 4 Type Network and Sharing C...

Page 60: ...t up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router Windows 8 1 Ensure that wireless is enabled on your computer 2 Open the Charms Bar 3 Select the Settings Charm 4 Select the Network Icon 5 Click on the network you wish to connect 6 Enter the network key 7 Turn on off file sh...

Page 61: ...te graphics card NOTE The integrated VGA and HDMI connectors may be disabled and capped if your computer has a discrete graphics card NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer 2 Use the appropriate cable based on the connectors available on your computer and display You may need to use an appropriate adapter DVI to VGA adapter or HD...

Page 62: ...dapter and additional HDMI or DVI cables at dell com Setting Up 3D Display NOTE Your TV or computer may not support 3D To know if your computer supports 3D see the documentation that shipped with your computer To know if your TV supports 3D features available on your computer see System Requirements at www nvidia com 3dtv 1 Connect your computer to the 3D TV using a HDMI cable NOTE The HDMI cable ...

Page 63: ...ow click Stereoscopic 3D to expand the selection and then click Set up stereoscopic 3D b Select the Enable stereoscopic 3D check box The 3DTV Play setup wizard appears c Ensure that the 3DTV Play logo appears in the control panel 5 Change the desktop resolution to match the resolution of the 3D content type a In the NVIDIA Control Panel window click Display to expand the selection and then click C...

Page 64: ...Display icon on the desktop The Intel Wireless Display window appears 7 Select Scan for available displays 8 Select your wireless display adapter from the Detected wireless displays list 9 Type the security code that appears on your TV To enable wireless display 1 Double click the Intel Wireless Display icon on the desktop The Intel Wireless Display window appears 2 Select Connect to Existing Adap...

Page 65: ...DVI D VGA to DVI D converter DVI I DVI A cable DVI A DVI A cable VGA DVI to VGA cable DVI I DVI D DVI D cable DVI I DVI I cable DVI A DVI A cable VGA DVI to VGA cable HDMI DVI D to HDMI cable NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer 1 Turn off your computer 2 Turn off the display and disconnect it from the power supply 3 Connect on...

Page 66: ...e power cable to the display s three prong power strip or wall outlet 7 Turn on your computer and then turn on your display Audio Setting Up 5 1 Audio 5 1 audio is most effective when the speakers are placed as shown in the following figure ...

Page 67: ...puter 1 Rear audio connector on the computer 5 Center LFE surround out on the speaker 2 Center LFE surround out on the computer 6 Front audio connector on the speaker 3 Front audio connector on the computer 7 Rear audio connector on the speaker 4 5 1 channel audio cable ...

Page 68: ... under Audio channels and click Test You should hear a tone from every speaker 4 Click Next 5 Follow the instructions on the screen If you experience problems with your computer sound see the knowledge base article 266424 at support dell com Setting Up 7 1 Audio 7 1 audio is most effective when the speakers are placed as shown in the following figure See the following figure to connect 7 1 speaker...

Page 69: ...onnector on the speaker 4 Front audio connector on the computer 9 Side audio connector on the speaker 5 7 1 channel audio cable To set up your speakers Windows 7 and Windows Vista 1 Click Start Control Panel Hardware and Sound Sound 2 Select Speakers and then click Configure The Speaker Setup window appears 3 Select a speaker configuration under Audio channels and then click Test You should hear a...

Page 70: ... a Printer 1 In Windows 7 click Start Devices and Printers In Windows Vista click Start Control Panel Hardware and Sound Printers In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes 2 Click Add a Printer The Add Printer Wizard appears 3 Follow the instructions in the Add Printer Wizard NOTE You may be prompted to install the printer driver while adding your print...

Page 71: ...er NOTE The instructions may vary depending on the model of the wireless adapter See the documentation that shipped with your wireless adapter for specific instructions 1 Install the software that shipped with your USB wireless adapter a Insert the optical disc into the optical drive of your computer b If the installation does not begin automatically select Start Run and then type x setup exe wher...

Page 72: ...72 Setting Up Your Webcam ...

Page 73: ...Using Your Computer ...

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Page 75: ...formance The operating time of a battery which is the time the battery can hold a charge varies depending on how you use your laptop computer The operating time of your battery significantly reduces if you use Optical drives Wireless communications devices ExpressCards media cards or USB devices High brightness display settings 3D screen savers or other power intensive programs like complex 3D gra...

Page 76: ...tery icon on the Windows notification area and then click Dell Extended Battery Life Options The Battery Meter dialog box is displayed 2 Click the Longevity mode tab 3 Click Enable or Disable based on your preference 4 Click OK NOTE When longevity mode is enabled the battery charges only between 88 percent and 100 percent of its capacity Dell Desktop Mode The Dell Desktop Mode feature enables you ...

Page 77: ... representing all currently available display options display only external monitor or projector only both display and projector and so on Highlight the desired icon to switch the display to that option Fn and up arrow key Increases brightness on an integrated display Fn and down arrow key Decreases brightness on the integrated display only not on an external display Fn Esc Activates a power manag...

Page 78: ...t Esc Cycles through items in the order in which they were opened Delete Deletes a selected item and move it to the Recycle Bin Shift Delete Deletes the selected item without moving it to the Recycle Bin first Ctrl and right arrow key Moves the cursor to the beginning of the next word Ctrl and left arrow key Moves the cursor to the beginning of the previous word Ctrl and down arrow key Moves the c...

Page 79: ...twork Windows logo key and Pause Opens the System Properties dialog box Customizing Your Keyboard You can customize your keyboard as follows Change the delay before keyboard characters repeat Change the speed at which keyboard characters repeat Change the cursor blink rate Customize key sequences for input languages To customize your keyboard 1 Click Start Control Panel Keyboard 2 Adjust the keybo...

Page 80: ...ric keypad integrated into the keyboard The keypad corresponds to the keypad of an extended keyboard To type a number or symbol press and hold Fn and press the desired key To enable the numeric keypad press Num Lk The light indicates that the keypad is active To disable the numeric keypad press Num Lk again ...

Page 81: ...en move the selected object by sliding your finger over the surface To double click an object tap twice on the touchpad or press the left touchpad button twice Touchpad Gestures NOTE Some of the touchpad gestures may not be supported on your computer NOTE You can change the touchpad gestures settings by double clicking the touchpad icon in the notification area of your computer desktop Your comput...

Page 82: ... pace to activate horizontal auto scrolling Tap on the touchpad to stop auto scrolling Circular Scroll Allows you to scroll up or down and right or left To scroll up or down Move a finger in the vertical scroll zone extreme right of the touchpad in a clockwise circular motion to scroll up or counterclockwise circular motion to scroll down To scroll right or left Move a finger in the horizontal scr...

Page 83: ...the zoom zone extreme left of the touchpad To zoom out Move a finger down in the zoom zone extreme left of the touchpad Pinch Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer together on the touchpad To zoom in Move two fingers apart to enlarge the view of the active window To zoom out Move two fingers close together to reduce the view of the active window ...

Page 84: ...em 90 clockwise or counterclockwise Flick Allows you to flip content forward or backward based on the direction of the flick Move three fingers quickly in the desired direction to flip content in the active window My Favorites Allows you to open your favorite applications Tap three fingers on the touchpad The applications that are configured in the touchpad configuration tool launch Desktop Allows...

Page 85: ...tent by keeping a finger or thumb in place and moving the other finger in an arched direction to the right or left Using a Touchscreen Display The touchscreen feature converts your computer into an interactive display The following are some of the basic tasks that you can perform using a touchscreen display Tap or double tap a folder or an application to open it Move a finger quickly in the desire...

Page 86: ...86 Touchscreen ...

Page 87: ...Ports and Connectors ...

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Page 89: ...ers with integrated amplifiers Rear surround out Connect multichannel capable speakers Center LFE surround out Connect a single subwoofer NOTE The Low Frequency Effects LFE audio channel found in digital surround sound audio schemes carries only frequency information 80 Hz and below The LFE channel drives a subwoofer to provide extremely low bass extension Systems not using subwoofers can shunt th...

Page 90: ...on between a computer and different devices USB allows high speed connection of peripherals to a computer Using USB you can connect devices like mice keyboards printers external drives digital cameras mobile phones and so on USB also supports Plug and Play installation and hot swapping Plug and Play allows your computer to recognize that a device is plugged in without restarting your computer Hot ...

Page 91: ... storage applications USB 2 0 supports data transmission speed up to forty times faster than USB 1 1 USB 1 x Legacy USB standard supporting data transfer speeds up to 11 mbps USB PowerShare The USB PowerShare feature allows you to charge USB devices when the computer is powered off or is in sleep state icon indicates that the USB connector supports PowerShare feature NOTE Certain USB devices may n...

Page 92: ...I is an integrated connector that can send either a digital to digital signal or analog to analog signal This makes it more versatile as it can be used in both analog and digital environments DVI D DVI A DVI I DisplayPort Mini DisplayPort DisplayPort is a digital display interface that defines a royalty free digital audio video interconnect DisplayPort allows you to connect a computer to a display...

Page 93: ... using older connection standards such as DVI HDMI and VGA HDMI High Definition Multimedia Interface HDMI transmit audio and video signals in a single digital interface HDMI connects audio and video sources such as set top boxes DVD players Blu ray Disc players computers and video game consoles to compatible digital audio devices such as computers monitors video projectors and digital televisions ...

Page 94: ...cal fiber with TOSLINK connectors Coaxial Set up by coaxial cable with RCA connectors IEEE 1394 The IEEE 1394 interface is a serial bus interface standard and enables simple low cost high bandwidth isochronous real time data interaction between computers peripherals and consumer electronics products such as camcorders VCRs printers TVs and digital cameras With IEEE 1394 compatible products and sys...

Page 95: ...es which reduces cabling complexity Supports up to 64 devices on a single connection Fast Supports delivery of time critical data at multiple speeds currently including 100 200 400 and 800 Megabits per second over a single continuous cable or bus This enables high quality audio and video applications at low costs Types of IEEE 1394 Cables 4 pin connector 6 pin connector 9 pin connector ...

Page 96: ...USB IEEE1394 Data transfer rate USB 1 1 12 Mbps USB 2 0 480 Mbps IEEE 1394a 400 Mbps IEEE 1394b 800 Mbps Number of devices 127 63 Plug and play Yes Yes Hot pluggable Yes Yes Isochronous devices Yes Yes Bus type Yes Yes Network topology Hub Daisy chain ...

Page 97: ...Network ...

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Page 99: ...adband modem and network cables or you can set up a wireless LAN WLAN using a wireless router or access point Network Connections Wizard guides you through the process of setting up a computer network and connecting to other networks For more information see Setting Up Your Network Local Area Network LAN LAN connects two or more computers with each other through a network cable connected to each c...

Page 100: ...ir waves Wireless Wide Area Network WWAN WWAN is also known as Mobile Broadband network is a high speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN which typically covers only from 100 to 1000 feet Your computer can maintain Mobile Broadband network access as long as the computer is within a cellular data coverage zone Contact your cellula...

Page 101: ...h is also called Wireless MAN and provides fixed and laptop connectivity without the need for direct line of sight with a base station Mobile wireless broadband support is expected in the near future Setting Up Your Network Setting Up a Wired Network To connect to a wired network 1 Connect the network cable 2 Connect to the Internet using an external modem or network connection and an Internet Ser...

Page 102: ...e your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one To set up your Internet connection Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Windows 8 1 Save and close any open files and exit any open programs 2 Swipe from the right edge of the screen or if you are using a mouse poin...

Page 103: ... peripheral such as a printer Install any software required for your router Your router may have been shipped with installation media which usually contains installation and troubleshooting information Install the required software according to the instructions provided by the router manufacturer Network cables Use either CAT 5 or CAT 5e cables Network interface card Setting Up a Wired Internet Co...

Page 104: ...n Setting Up a Wireless Local Area Network The following are general requirements for setting up a WLAN Broadband Internet connection such as cable or DSL A broadband modem A wireless router A wireless network adapter for each computer that you want to connect to your WLAN A network cable with network RJ 45 connectors To set up WLAN Windows 8 1 Set up your wireless router See the documentation tha...

Page 105: ...pper right corner of the screen and then click Search 2 Click Settings 3 Type Device Manager in the search box and press Enter The Device Manager window appears 4 Expand Network Adapters Windows 7 and Windows Vista 1 Click Start right click My Computer and select Properties 2 Under Tasks click Device Manager 3 Expand Network Adapters Setting Up a Wired Internet Connection You can setup a wired Int...

Page 106: ...you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Windows 7 and Windows Vista 1 Click Start type network in the search box and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the In...

Page 107: ...Network Icon 5 Click on the network you wish to connect 6 Enter the network key 7 Turn on off file sharing NOTE Actual steps may vary based on the operating system installed in your computer Windows 7 To set up your connection to a wireless router on Microsoft Windows 7 or Windows Vista 1 Ensure that wireless is enabled on your computer 2 Click Start type network in the search box and then click N...

Page 108: ...108 Setting Up a Local Area Network ...

Page 109: ...Software and Applications ...

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Page 111: ...cation and user identity Computrace offers the following packages and features Complete Absolute Track Plus Lo Jack for Laptops Inventory Assets Track computer hardware Locate stolen computers For home and home office Secured asset tracking Centralized lease information Track leases Protects against theft Track stolen computers Software inventory Investigate loss Locates using hidden software Prev...

Page 112: ...option NOTE Once you enable or disable the Computrace option in the BIOS settings you will be unable to change this setting in future This is to prevent from somebody else enabling or disabling this option NOTE You will need to install the Computrace software in Windows for the software to protect your computer Getting Help on Computrace Dell provides help on Computrace through Absolute Software Y...

Page 113: ...ftware or create a backup media for future use My Dell Support Center My Dell Support Center is a one stop control panel for system tools and diagnostics It provides access to online tools Dell technical support links Dell customer support channels device manager network connections system alerts performance improvement offers warranty and system information and links to other Dell tools and diagn...

Page 114: ...ning Online Tools Owner s Manual Warranty Information FAQs and so on Backup and Recovery Access system recovery tools that allow you to Create a Dell Factory Image Restore on your hard drive Create a Backup and Recovery media or a USB flash drive System Performance Improvement Offers Acquire software and hardware solutions that help improve your system performance For more information about My Del...

Page 115: ...irus and Spyware Removal Antivirus Installation Internet Parental Control Free PC Health Check Computer Maintenance and Security Speed up your Computer Basic Speed up your Computer Advanced Speed up your Computer Premium Upgrade your Internal Hardware Computer Errors and Problem Troubleshooting New Wireless Network Setup Wireless Setup and Support Connect a Device to an Existing Wireless Network N...

Page 116: ...led on a new Dell computer and can also be restored using the PC Restore utility or similar application If neither of these are an option you can download the software from support dell com NVIDIA 3DTV Play The NVIDIA 3DTV Play application installed on your computer allows you to play 3D games watch Blu ray 3D videos and browse 3D photos 3D Games The NVIDIA 3DTV Play application supports the same ...

Page 117: ...3D depth Decreases the 3D depth in real time in the current game Ctrl F11 Captures a 3D screenshot of the current game and saves the file in a folder in the Documents folder To view the file use the NVIDIA 3D Photo Viewer Ctrl Alt Insert Show hide in game compatibility message Displays the NVIDIA recommended settings for the current game Ctrl F6 Increases convergence Moves objects towards you maxi...

Page 118: ...tion on using the photo viewer and to download 3D photos see www nvidia com DellConnect DellConnect DellConnect is an online tool that allows a Dell agent to access your computer under your supervision to diagnose and resolve issues on your computer DellConnect has two modes View only access You retain control of your computer The Dell agent views your screen and provides instructions Full access ...

Page 119: ...agent if you need clarity 6 This page is where you enter the code provided by support agent 7 Enter the code provided by the Dell representative in the field provided and click Go 8 Download and install the DellConnect applet to run the screen sharing application 9 After installing the applet DellConnect checks for user permissions or firewall settings and so on 10 If DellConnect detects any proxy...

Page 120: ...120 DellConnect ...

Page 121: ...Restoring Your Operating System ...

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Page 123: ...ON Using Dell Backup and Recovery permanently removes any programs or drivers installed after you received your computer Prepare backup media of applications you need to install on your computer before using Dell Backup and Recovery CAUTION Although Dell Backup and Recovery is designed to preserve the data files on your computer it is recommended that you backup your data files before using the De...

Page 124: ...ure To launch Dell Backup and Recovery 1 Turn on your computer 2 Swipe from the right edge of the screen or if you are using a mouse pointing to the upper right corner of the screen to open the Charms sidebar and then click the Search icon 3 In the Apps screen click Dell Backup and Recovery To create system recovery media 1 Launch Dell Backup and Recovery 2 Click the Recovery Media tile 3 Select U...

Page 125: ...n To launch File and Folder Local Backup 1 Launch Dell Backup and Recovery 2 Click the Backup tile and then select Data Backup 3 Follow the instructions on the screen To restore specific files or folders from a Full System Backup 1 Launch Dell Backup and Recovery 2 Click the Recovery tile and then select Data Recovery 3 Click Yes Continue 4 Follow the instructions on the screen To restore specific...

Page 126: ...at prevents data from being recovered Restoring Your Computer Using System Recovery Media Windows 8 To restore your computer using the system recovery media 1 Insert the system recovery disc or USB key and power on the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desk...

Page 127: ...e your computer to the operating state it was in when you received your computer Operating System disc to reinstall only the operating system on your computer System Restore About System Restore System Restore is a Microsoft Windows tool that helps you undo software changes to your computer without affecting your personal files like documents photos e mails and so on Every time you install a softw...

Page 128: ...istrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore CAUTION Backup data files regularly System Restore does not monitor or recover your data files NOTE Before yo...

Page 129: ...ll DataSafe Local Backup NOTE Dell DataSafe Local Backup may not be available in all regions NOTE If Dell DataSafe Local Backup is not available on your computer use Dell Factory Image Restore to restore your operating system Dell DataSafe Local Backup has two versions Dell DataSafe Local Backup Basic Dell DataSafe Local Backup Professional Dell DataSafe Local Backup Features Basic Professional Re...

Page 130: ...Safe Local Backup Professional NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Task Procedure To upgrade to Dell DataSafe Local Backup Professional 1 Launch Dell DataSafe Local Backup 2 Click UPGRADE NOW To launch full system backup 1 Launch Dell DataSafe Local Backup 2 Click Backup Full System Backup 3 Follow the instruction...

Page 131: ...of Operating system failure that prevents the use of recovery options that are installed on your computer Hard drive failure that prevents data from being recovered Restoring Your Computer Using System Recovery Media To restore your computer using the system recovery media 1 Insert the system recovery disc or USB key and restart the computer 2 When the DELL logo appears press F12 immediately NOTE ...

Page 132: ...ams or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem 1 Turn on the computer 2 When the DELL logo appears press F8 few times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue t...

Page 133: ...stall or reinstall the operating system on your computer The installation process may take some time to complete After you install the operating system you must also reinstall the device drivers virus protection software and other software Reinstalling the Operating System Using the Operating System Disc CAUTION Using the Operating System disc to reinstall the operating system permanently deletes ...

Page 134: ...134 Operating System Disc ...

Page 135: ...Diagnostics and Troubleshooting ...

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Page 137: ...ter 4 During the assessment answer any questions that appear on the screen If a component fails the test the computer stops and beeps To stop the assessment and restart the computer press n to continue to the next test press y to retest the component that failed press r If you receive error code s during PSA note the error code s and contact Dell If the PSA completes successfully the following mes...

Page 138: ...of the tests To test selected devices click Run Tests To exit the ePSA and restart your computer click Exit Status Appears on the right of the ePSA home screen The status area has four tabs Configuration Displays detailed configuration and status information about all devices under ePSA Results Displays all tests that are executed their activity and results for each test System Health Displays the...

Page 139: ... more Do you want to continue Recommended If you are experiencing memory issues click Yes otherwise press No The following message appears All tests passed If the ePSA completes with errors the following message appears on your screen Testing completed One or more errors were detected Click the Event Log tab in the Status Window to see the errors that occurred during the ePSA tests 5 Click Exit to...

Page 140: ...is supported for computers with Intel processor only Eight Display failure Troubleshooting Display Screen is Difficult to Read Desktop Laptop Desktop 1 Adjust the resolution of the screen For more information see Help and Support Windows 8 Swipe from the right edge or move your pointer to the upper right corner of the screen and then click Search charm Type Help and Support in the search box and p...

Page 141: ...8 If you have another monitor that works connect it to the computer to check if the monitor is defective 9 Contact Dell See Getting Help and Contacting Dell Laptop 1 Adjust the resolution of the screen For more information Windows 8 Swipe from the right edge or move your pointer to the upper right corner of the screen and then click Search charm Type Help and Support in the search box and press En...

Page 142: ... defective 5 Contact Dell If the monitor power light is on 1 Ensure that the computer is receiving power and is turned on 2 If the computer is not receiving power swap the monitor and computer power cables to determine if the power cable is defective 3 If the computer is receiving power a Adjust the display brightness See the monitor documentation at support dell com manuals b Ensure that the moni...

Page 143: ...the keyboard cable is not damaged or frayed 4 Check the cable connector for any bent or broken pins Straighten any bent pins 5 Reconnect the keyboard to the computer 6 If you are using a wireless or Bluetooth keyboard reinstall the batteries See the document that shipped with your Bluetooth keyboard for more information 7 If you are using a USB keyboard try connecting the USB keyboard to a differe...

Page 144: ...the keyboard 4 If the keyboard works with all the external devices disconnected reconnect one device at a time to identify the device that is causing the problem 5 If a particular key is not working or is stuck shut down the computer and carefully clean the keyboard using a can of compressed air 6 Disable any software that may change the way the keyboard responds 7 If the keyboard is still not wor...

Page 145: ...BIOS ...

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Page 147: ...f hard drive installed Entering System Setup BIOS CAUTION Do not change system setup configuration unless you are an expert computer user Incorrect configuration can cause your computer to work incorrectly or damage your computer NOTE Before you change system setup configuration it is recommended that you note the current system setup configuration for future reference 1 Turn on or restart your co...

Page 148: ...ding installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an option is highlighted the Options Field displays the option s current and available settings Options Field Appears on the right side of Options List and contains information about each option listed in the Options List In this field you can view information about your ...

Page 149: ...ooting from a network connect the network cable to your computer 2 Turn on or restart your computer 3 Press F12 when F2 Setup F12 Boot Menu appears on the screen NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again 4 The Boot Device Menu appears 5 Select the device you want to boot fr...

Page 150: ...ter 2 Go to support dell com support downloads 3 Locate the BIOS update file for your computer NOTE Locate the Service Tag of your computer For more information see the Quick Start Guide that shipped with your computer If you have your computer s Service Tag or Express Service Code a Enter your computer s Service Tag or Express Service Code in the Service Tag or Express Service Code field b Click ...

Page 151: ...window select an appropriate location to download the file on your computer 8 If the Download Complete window appears click Close 9 Navigate to the folder where you downloaded the BIOS update file The file icon appears in the folder and is titled the same as the downloaded BIOS update file 10 Double click the BIOS update file icon and follow the instructions that appear on the screen ...

Page 152: ...152 Changing the Default Boot Sequence ...

Page 153: ...Getting Help and Contacting Dell ...

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Page 155: ...Help and Support See www microsoft com for more information about your Microsoft Windows operating system You can learn about Dell product and services at the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only Dell Support website provide...

Page 156: ...LL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer se...

Page 157: ...References ...

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Page 159: ...s or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic checklist Name Date Address Phone number Service Tag barcode on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices connected to your computer Are...

Page 160: ...ugh free space on your hard drive Not having enough free space may result in degraded performance Enable Windows and other software updates to correct software bugs and improve computer security Ergonomic Instructions for Desktops CAUTION Improper or prolonged keyboard use may result in injury CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and ...

Page 161: ...r hands while using the keyboard or mouse Let your upper arms hang naturally at your sides Sit erect with your feet resting on the floor and your thighs level When sitting ensure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper posture Vary your work activities Try to organize your work so t...

Page 162: ...e latest ergonomic instructions go to www dell com regulatory_compliance Ergonomic Instructions for Laptops CAUTION Improper or prolonged keyboard use may result in injury CAUTION Viewing the monitor screen for extended periods of time may result in eye strain Laptops are not necessarily designed for continuous operation as office equipment If you intend to use you laptop continuously it is recomm...

Page 163: ...overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard touchpad track stick or external mouse Always use the palm rest with the keyboard touchpad or track stick Always lea...

Page 164: ... Better ways to use time money and resources Better ways to live work and succeed in our world Bamboo Nature s Eco Friendly Packaging Solution To help achieve the shared goal of finding new ways to help preserve our planet s natural resources Dell provides practical but innovative packaging solutions that help minimize environmental effects Less packaging means less hassle for customers Recyclable...

Page 165: ...ll products are designed and tested to meet the appropriate worldwide standards for Product Safety Electromagnetic Compatibility Ergonomics and other regulatory compulsory requirements when used for their intended purpose To see the full details visit the Regulatory Compliance Web site Contact Details for Regulatory Compliance Web site For any questions related to Product Safety EMC or Ergonomics ...

Page 166: ...ew computer such as user accounts Internet favorites and e mail It also lets you decide the method to use and then performs the transfer NOTE To use Windows Easy Transfer you need to have an account with administrator rights To open Windows Easy Transfer 1 Click Start 2 In the search box type Easy Transfer 3 In the list of results click Windows Easy Transfer The Windows Easy Transfer window appear...

Page 167: ... supply to certain components should be reduced or cut off Some common power saving states in Microsoft Windows are Sleep Sleep is a power saving state that allows a computer to quickly resume full power operation typically within several seconds when you want to start working again Putting your computer into the sleep state is like pausing a DVD player the computer immediately stops what it is do...

Page 168: ...leep Hybrid sleep is typically turned on by default on desktop computers Configuring the Power Settings To configure the power settings Windows 8 1 Swipe from the right edge of the screen or if you are using a mouse pointing to the upper right corner of the screen and then click Settings 2 Type Power Options in the search box and press Enter 3 You can choose from a plan from the list of options av...

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