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Troubleshooting Your System

155

4

Troubleshooting Your System

Safety First—For You and Your System

 

CAUTION: 

Many repairs may only be done by a certified service technician. 

You should only perform troubleshooting and simple repairs as authorized in 
your product documentation, or as directed by the online or telephone service 
and support team. Damage due to servicing that is not authorized by Dell is not 
covered by your warranty. Read and follow the safety instructions that came 
with the product.

Troubleshooting System Startup Failure

If your system halts during startup prior to video imaging or LCD messaging, 

especially after installing an operating system or reconfiguring your system’s 

hardware, check for the following conditions.

• If you boot the system in BIOS boot mode after installing an operating 

system in UEFI boot mode, the system will hang. The reverse is also true. 

You must boot to the same boot mode in which you installed the operating 

system. See "Using the System Setup Program and UEFI Boot Manager" 

on page 57.

• Invalid memory configurations could cause the system to halt at startup 

without any video output. See "System Memory" on page 130.

For all other startup issues, note the LCD panel messages and any system 

messages that appear on-screen. See "LCD Status Messages" on page 23 and 

"System Messages" on page 38 for more information.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external 

connectors on your system before troubleshooting any external devices. 

See Figure 1-1  and  Figure 1-4  for  the  front- and back-panel connectors on 

your system.

Summary of Contents for DX6000

Page 1: ...Dell DX6000 Systems Hardware Owner s Manual ...

Page 2: ...rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may b...

Page 3: ...een 15 Setup Menu 16 View Menu 16 Hard Drive Indicator Patterns for RAID 18 Back Panel Features and Indicators 19 Power Indicator Codes 21 NIC Indicator Codes 22 LCD Status Messages 23 Viewing Status Messages 23 Removing LCD Status Messages 23 System Messages 38 Warning Messages 55 Diagnostics Messages 55 Alert Messages 56 Other Information You May Need 56 ...

Page 4: ...een 62 SATA Settings Screen 63 Boot Settings Screen 63 Integrated Devices Screen 64 PCI IRQ Assignments Screen 65 Serial Communication Screen 66 Embedded Server Management Screen 67 Power Management Screen 67 System Security Screen 68 Exit Screen 70 Entering the UEFI Boot Manager 70 Using the UEFI Boot Manager Navigation Keys 71 UEFI Boot Manager Screen 71 UEFI Boot Settings Screen 72 System Utili...

Page 5: ...ation Tag 82 Replacing the Information Tag 82 Opening and Closing the System 83 Opening the System 83 Closing the System 83 Hard Drives 84 Removing a Hard Drive Blank 85 Installing a Hard Drive Blank 86 Removing a Hot Swap Hard Drive 86 Installing a Hot Swap Hard Drive 86 Removing a Hard Drive From a Hard Drive Carrier 87 Installing a Hard Drive Into a Hard Drive Carrier 88 Power Supplies 90 Remov...

Page 6: ... 97 Removing the Internal USB Cable 97 Installing the Internal USB Cable 97 Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional 98 Installing an iDRAC6 Enterprise Card 98 Removing an iDRAC6 Enterprise Card 99 VFlash Media Optional 100 NIC Hardware Key 101 Cooling Shroud 102 Removing the Cooling Shroud 103 Installing the Cooling Shroud 104 Cooling Fans 105 Removing a Cooling ...

Page 7: ...he Cable Retention Bracket 119 Expansion Cards and Expansion Card Risers 120 Expansion Card Installation Guidelines 120 Installing an Expansion Card 121 Removing an Expansion Card 123 Removing Expansion Card Riser 1 124 Replacing Expansion Card Riser 1 125 Removing Expansion Card Riser 2 126 Replacing Expansion Card Riser 2 127 Removing Expansion Card Riser 2 From the Expansion Card Bracket 128 Re...

Page 8: ...el Board 147 Installing the Control Panel Board 147 SAS Backplane Service Only Procedure 148 Removing the SAS Backplane 148 Installing a SAS Backplane 150 System Board 150 Removing the System Board 150 Installing the System Board 152 4 Troubleshooting Your System 155 Safety First For You and Your System 155 Troubleshooting System Startup Failure 155 Troubleshooting External Connections 155 Trouble...

Page 9: ...ooting an Internal SD Card 165 Troubleshooting an Internal USB Memory Key 166 Troubleshooting an Optical Drive 167 Troubleshooting a Hard Drive 168 Troubleshooting a Storage Controller 169 Troubleshooting Expansion Cards 170 Troubleshooting the Processor 172 5 Running the System Diagnostics 173 Using Online Diagnostics 173 Embedded System Diagnostics Features 173 When to Use the Embedded System Di...

Page 10: ...ptions 175 Viewing Information and Results 176 6 Jumpers and Connectors 177 System Board Jumpers 177 System Board Connectors 180 SAS Backplane Board Connectors 183 Expansion Card Riser Board Components and PCIe Buses 184 Disabling a Forgotten Password 186 7 Getting Help 189 Contacting Dell 189 Index 195 ...

Page 11: ...devices to be created that at times may appear as USB devices attached to your system These connections are both secure and temporary and can be disregarded F11 Enters the BIOS Boot Manager or the UEFI Boot Manager depending on your system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 F12 Enters PXE boot if enabled Ctrl E Enters the iDRAC Configuration Ut...

Page 12: ...ront Panel Features and Indicators Item Indicator Button or Connector Icon Description 1 Information tag A slide out label panel for system information including the Express Service tag Embedded NIC1 MAC address and iDRAC6 Enterprise card MAC address 1 4 5 7 9 8 3 10 6 2 ...

Page 13: ...e system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personne...

Page 14: ...nformation and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 8 System identification button The ident...

Page 15: ...another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to ret...

Page 16: ...sages in a format that matches the IPMI description in the SEL log This can be useful when trying to match an LCD message with a SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages on page 23 for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu on page 1...

Page 17: ...stem in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 16 Option Description ...

Page 18: ... Indicator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 ...

Page 19: ...ption 1 PCIe slot 1 PCI Express Generation 2 x4 link expansion slot full height 30 99 cm 12 2 length 2 PCIe slot 2 PCIe x4 link Gen 2 expansion slot low profile 24 13 cm 9 5 length 3 PCIe slot 3 PCIe x8 link Gen 2 expansion slot full height 24 13 cm 9 5 length or optional PCIe x16 link Gen 2 expansion slot full height 24 13 cm 9 5 no slot 4 with this option Drive Status Indicator Pattern RAID Only...

Page 20: ...icator Provides a power on indicator for the back of the system 9 system status indicator connector Connector for attaching a system indicator extension cable that is used on a cable management arm 10 Ethernet connectors 4 Integrated 10 100 1000 NIC connectors 11 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complaint 12 video connector Connects a VGA display to the sys...

Page 21: ...oblem with the power supply Alternating green and amber When hot adding a power supply indicates that the power supply is mismatched with the other power supply a High Output 870 W power supply and an Energy Smart 570 W power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power su...

Page 22: ...22 About Your System Figure 1 5 Power Supply Status Indicator NIC Indicator Codes Figure 1 6 NIC Indicators 1 power supply status 1 link indicator 2 activity indicator 1 1 2 ...

Page 23: ... left and right arrow buttons to highlight an error number and press Select to view the error Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display Clear the SEL You can perform this tas...

Page 24: ...s and restart the system If the problem persists see Getting Help on page 189 E1114 Ambient Temp exceeds allowed range Ambient temperature has a reached a point outside of the allowed range See Troubleshooting System Cooling Problems on page 161 E1116 Memory disabled temp above range Power cycle AC Memory has exceeded allowable temperature and has been disabled to prevent damage to the components ...

Page 25: ...eat the processor s See Troubleshooting the Processor on page 172 If the problem persists see Getting Help on page 189 E122A CPU VTT Regulator failure Reseat CPU Specified processor VTT voltage regulator has failed Reseat the processor s See Troubleshooting the Processor on page 172 If the problem persists see Getting Help on page 189 E122C CPU Power Fault Power cycle AC A power fault was detected...

Page 26: ...ndancy lost Check fans The system is no longer fan redundant Another fan failure would put the system at risk of over heating Check LCD for additional scrolling messages See Troubleshooting a Fan on page 162 E1410 System Fatal Error detected A fatal system error has been detected Check LCD for additional scrolling messages Remove AC power to the system for 10 seconds and restart the system If the ...

Page 27: ...sor protocol error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 189 E1420 CPU Bus parity error Power cycle AC The system BIOS has reported a processor bus parity error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 189 E1422 CPU machine check error Power cyc...

Page 28: ...see Troubleshooting Power Supplies on page 161 E1620 Power Supply W AC power error Check PSU cables Specified power supply s AC input is outside of the allowable range Check the AC power source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 161 E1624 Lost power supply redundancy Check PSU cables The power supply subsystem is no longer redundant If...

Page 29: ... seconds and restart the system If the problem persists see Getting Help on page 189 E1711 PCI parity error on Bus Device Function The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 170 PCI parity error on Slot Rev...

Page 30: ...sts the riser card or system board is faulty See Getting Help on page 189 E1714 Unknown error Review clear SEL The system BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 189 E17...

Page 31: ...conds and restart the system If the problem persists see Getting Help on page 189 E171F PCIe fatal error on Bus Device Function The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 170 PCIe fatal error on Slot Review...

Page 32: ...er card or system board is faulty See Getting Help on page 189 E1A12 PCI Riser not detected Check Riser One or both of the PCIe risers are missing This prevents the system from powering on Reinstall the missing riser card s See Replacing Expansion Card Riser 1 on page 125 and Replacing Expansion Card Riser 2 on page 127 E1A14 SAS cable A failure Check connection SAS cable A is missing or bad Resea...

Page 33: ...Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory on page 163 E2012 Memory configured but unusable Check DIMMs Memory configured but is unusable See Troubleshooting System Memory on page 163 E2013 BIOS unable to shadow memory Check DIMMs The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory on...

Page 34: ...er refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 189 E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 189 E2019 Parity error Pow...

Page 35: ...the system for 10 seconds and restart the system If the problem persists see Getting Help on page 189 E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 189 E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory ...

Page 36: ...Troubleshooting System Memory on page 163 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS has disabled memory single bit error SBE logging and will not log any more SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 163 ...

Page 37: ...battery to charge to greater than 24 hours of sustained charge If problem persists replace the RAID battery See Installing a RAID Battery on page 116 W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then...

Page 38: ... memory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 130 Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup p...

Page 39: ...m for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will run but without node interleaving Ensure that the memory modules are installe...

Page 40: ...eplace them with the High Output power supplies to use the components See Power Supplies on page 90 Alert Redundant memory disabled Memory configuration does not support redundant memory Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting Syste...

Page 41: ...S has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages ...

Page 42: ...boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 57 Decreasing available memory Faulty or improperly installed memory modules Reseat the memory modules See Trouble...

Page 43: ...yboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 156 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 189 General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropria...

Page 44: ...the keyboard connector See Getting Help on page 189 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Ente...

Page 45: ...memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 131 Memory odd even logic failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 163 Memory write read...

Page 46: ...test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 131 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size an...

Page 47: ... Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 189 PCI BIOS failed to install PCIe de...

Page 48: ...ocket Invalid memory configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 131 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical...

Page 49: ...on page 156 or Troubleshooting a Hard Drive on page 168 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 189 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or rem...

Page 50: ...lowing DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 130 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 160 Time of day not set please run SETUP program Incorrect Time or Date ...

Page 51: ...configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help on page 189...

Page 52: ...ield replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 163 If the problem persists see Getting Help on page 189 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported ...

Page 53: ...zed in the BIOS setup screen See System Memory on page 130 Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 155 for any faulty components specified in the SEL War...

Page 54: ...0 Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on page 161 Warning Unsupport...

Page 55: ...ges The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 173 for more information about system diagnostics Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cable...

Page 56: ...ument or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining t...

Page 57: ...terface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 70 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 63 Once you specify the boot mode the system boots in the specified boot ...

Page 58: ...on of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action...

Page 59: ...d on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 ...

Page 60: ...pansion card that requires an IRQ See PCI IRQ Assignments Screen on page 65 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 66 Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen on...

Page 61: ...ystem will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifi...

Page 62: ...he BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Technology Disabled default Enabled permits virtualization software to use the virtualization technology incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enabled default Enables or disables Ex...

Page 63: ...if the operating system was not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boo...

Page 64: ...e system has failed to boot the system will reattempt to boot after 30 seconds Option Description Integrated SAS RAID Controller Enabled default Enables or disables the integrated storage controller User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port On default Enables or di...

Page 65: ...feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification I OAT DMA Engine Disabled default Enables or disables the I O Acceleration Technology feature Embedded Video Controller Enabled default Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if a...

Page 66: ...e redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and t...

Page 67: ...module screen Option Description Power Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is ...

Page 68: ...on System Password Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the System Password on page 73 for more information Setup Password Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 73 for more information Password Status Unlocked default When S...

Page 69: ...o Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear No default CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Ba...

Page 70: ...options Access the System Setup program and BIOS level boot options without rebooting NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines ...

Page 71: ...d highlights the next field Spacebar Enter Cycles through the settings in a field Esc Refreshes the UEFI Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens F1 Displays the UEFI Boot Manager help file Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will c...

Page 72: ...in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and accesses the Unified Server Configurator which enables you to run utilities such as system diagnostics ...

Page 73: ...sword Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password St...

Page 74: ...bled 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Ctrl Enter When Password Status is Locked you must type the password and press Enter when prompted at reboot If an incorrect system password is entered the system displays a messag...

Page 75: ...assword only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of ...

Page 76: ...rity 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 75 iDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view an...

Page 77: ... Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restart your system and try again ...

Page 78: ...78 Using the System Setup Program and UEFI Boot Manager ...

Page 79: ...ystem CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produc...

Page 80: ...4 or 5 4 memory modules up to 18 total 5 processor 6 power supply bays 2 7 riser 2 PCIe slots 3 and 4 8 riser 1 PCIe slots 1 and 2 9 iDRAC6 Enterprise card optional 10 integrated storage controller card 11 SAS backplane 12 SAS or SATA hard drives up to 6 13 RAID battery PERC only 14 control panel 15 slimline optical drive 11 7 10 1 9 8 5 6 3 4 14 12 15 13 2 ...

Page 81: ...through the front bezel See Figure 3 2 Removing the Front Bezel 1 Using the system key unlock the bezel 2 Pull up on the release latch next to the key lock 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing the Front Bezel 1 release latch 2 bezel 3 hinge tabs 4 key lock 4 1 3 2 ...

Page 82: ...ezel on page 81 2 Pull the information tag out of its slot in the chassis until it is in the locked position See Figure 1 1 for the location of the information tag slot 3 Pull down on the tag until it disengages from the slot in the chassis to release the top portion of the tag 4 Pull up on the tag until it disengages from the slot in the chassis to release the bottom portion of the tag 5 Remove t...

Page 83: ...tem 1 Unless you are installing a hot swappable component such as a cooling fan or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Lift up on the latch on top of the system and slide the cover back See Figure 3 3 4 Grasp the cove...

Page 84: ... bays without the flex bay Hot swappable SAS and SATA hard drives All drives are installed at the front of the system and connect to the system board through the SAS backplane Hard drives are supplied in special hot swappable hard drive carriers that fit in the hard drive bays 1 latch 2 latch release lock 3 chassis hooks 1 3 2 ...

Page 85: ...or use with the SAS backplane board When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 Remove the front bezel See Removing the Front Bezel on page 81 2 Grasp the...

Page 86: ...ive is powered down When the drive indicators are off the drive is ready for removal 3 Press the button on the front of the drive carrier and open the drive carrier release handle to release the drive See Figure 3 5 4 Slide the hard drive out until it is free of the drive bay CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 5 Insert a drive blank...

Page 87: ...utton on the front of the drive carrier and open the handle b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 If applicable install the bezel See Installing the Front Bezel on page 82 Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate ...

Page 88: ...ith the connector end of the drive at the back See Figure 3 6 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier ...

Page 89: ...Installing System Components 89 Figure 3 6 Installing a Hard Drive into a Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 SAS screw hole 1 3 2 4 ...

Page 90: ...ng a Power Supply CAUTION If troubleshooting a power supply mismatch error replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system NOTE You may have to unl...

Page 91: ...e maximum output power shown in watts is listed on the power supply label 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 7 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 1 power su...

Page 92: ...ndant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place Internal SD Module Installing the Internal SD Module CAUTION ...

Page 93: ...e Internal SD Module 4 Connect the internal SD module cable to the connector on the control panel board See Figure 3 8 5 Close the system See Closing the System on page 83 6 Reconnect the system and peripherals to their power sources and turn them on 1 latch 2 internal SD module 3 SD flash card 4 SD card slot SD connector 5 release tab 6 internal SD module cable 7 internal SD module connector 8 co...

Page 94: ...ssis then lift the tray out of the chassis See Figure 3 8 5 Close the system See Closing the System on page 83 6 Reconnect the system and peripherals to their power sources and turn them on Internal SD Flash Card Installing the Internal SD Flash Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in y...

Page 95: ...warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Locate the SD card slot on the internal SD module and press inward on the card to release it from the slot and remove the card 4 Close the system See Closing th...

Page 96: ...OTE Maximum dimensions supported for the USB memory key are 24 mm 94 wide 79 mm 3 11 long and 8 6 mm 33 tall 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Locate the USB connector on the control panel See Figure 3 9 4 Insert the USB memory key into the USB connector See Figure 3 9 ...

Page 97: ... necessary remove any other cables from the cable routing guides 6 Remove the USB cable from the connector on the system board Installing the Internal USB Cable CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support te...

Page 98: ...ctions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel See Back Panel Features and Indicators on page 19 for the port location 4 If installed remove all expansion cards...

Page 99: ...only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from...

Page 100: ...l the plastic filler plug for the vacated RJ 45 Ethernet port in the system back panel 8 Reinstall the expansion card s in expansion card riser 1 See Installing an Expansion Card on page 121 9 Close the system See Closing the System on page 83 10 Reconnect the system and peripherals to their power sources and turn them on VFlash Media Optional The optional VFlash media is a Secure Digital SD card ...

Page 101: ...elephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When future NIC functionality is supported you must replace the original NIC hardware key if installed with a new hardware key 1 Turn off the system including any attached peripherals and disconnect the syst...

Page 102: ...Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product WARNING The ...

Page 103: ... and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Ope...

Page 104: ...on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall 2 Lower the right end of the shroud into the chassis cutouts and rotate the ...

Page 105: ... directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time CAUTION The fan blank must be installed in the FAN5 bay to m...

Page 106: ...ation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the fan plug with the connector at the base of the fan bracket and lower the fan into the bracket until the fan is fully seated See Figure 3 13 2 Close the system Se...

Page 107: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Optional Remove the fans from the fan bracket See Removing a Cooling Fan on page 105 4 Li...

Page 108: ...ue to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the fan bracket down onto the bracket base so that the mounting pins fit correctly into the bracket base See Figure 3 14 2 Insert the bracket and engage the release levers to lock it in place 3 If removed replace the fans in the fan bracket See R...

Page 109: ...83 3 Disconnect the optical drive cable from the back of the optical drive 4 To remove the optical drive press down on the blue release tab at the back of the optical drive and push the drive out of the system See Figure 3 15 Installing the Optical Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized ...

Page 110: ...ow the fan bracket See Figure 6 2 for the location of the connector b Route the interface cable along the inside right wall of the chassis See Cable Routing on page 118 and Figure 3 16 c Connect the cable to the SATA_A connector on the system board See Figure 6 2 for the location of the connector 8 Close the system See Closing the System on page 83 9 Replace the bezel See Installing the Front Beze...

Page 111: ...Installing System Components 111 Figure 3 15 Removing and Installing the Optical Drive 1 optical drive 2 optical drive interface cable 3 power cable 4 optical drive release tab 4 1 2 3 ...

Page 112: ...orage controller card that provides the storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system 1 optical drive connector 2 DVD TBU_PWR connector 3 cable retention bracket 4 SATA_A connector 1 3 4 2 ...

Page 113: ...l cached in controller memory and the data was not cleared at system shutdown 5 If necessary disconnect the RAID battery cable from the controller 6 Bend both card edge guides outward and pull the storage controller card out of the connector See Figure 3 17 7 Bend outward on both card edge guides to release the controller lift the side of the controller that is adjacent to the blue guide and then ...

Page 114: ...AS_1 cable to the controller s SAS_1 connector NOTE Be sure to connect the cable according to the connector labels on the cable The cables are not operational if reversed 5 For a battery cached PERC controller install the RAID battery See Installing a RAID Battery on page 116 1 dedicated storage controller card connector 2 riser 1 3 integrated storage controller card 4 RAID battery connector PERC ...

Page 115: ...ne and if applicable connect the SAS B cable to the SAS B connector on the backplane 8 Close the system See Closing the System on page 83 9 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 18 Storage Controller Card Cabling 1 RAID battery PERC only 2 SAS B connector on backplane 3 SAS A connector on backplane 4 cable retention bracket 5 integrated s...

Page 116: ... Installing a RAID Battery CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that...

Page 117: ...Installing System Components 117 Figure 3 19 Removing or Installing a RAID Battery 1 RAID battery 2 RAID battery cable from storage controller 3 battery bay 3 2 1 ...

Page 118: ...uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the cooling shroud See Removing the Cooling Shroud on page 103 2 Remove the cooling fan bracket See Removing the Fan Bracket on pa...

Page 119: ...port team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages 2 Install the cooling fan bracket See Replacing the Fan Bracket on page 108 3 Install the c...

Page 120: ...ee Expansion Card Riser Board Components and PCIe Buses on page 184 Expansion Card Installation Guidelines Observe the following notes and guidelines regarding the expansion card slots PCI Express Generation 2 and Generation 1 expansion cards are supported in all slots In slots 2 3 and 4 expansion cards can have a maximum length of 24 13 cm 9 5 Slot 1 supports a full length 30 99 cm 12 2 expansion...

Page 121: ...ur product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Before installing any expansion cards see Expansion Card Installation Guidelines on page 120 NOTE The procedure for installing expansion cards into r...

Page 122: ...t and dirt out of the system and aid in proper cooling and airflow inside the system 5 Install the expansion card a If the expansion card is 24 13 cm 9 5 in align its front edge with the front card guide See Figure 3 21 b Position the expansion card so that the card edge connector aligns with the expansion card connector on the expansion card riser board c Insert the card edge connector firmly int...

Page 123: ...e System on page 83 3 Disconnect any cables connected to the expansion card 4 Remove the expansion card a Open the expansion card latch at the back of the system chassis See Figure 3 21 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot op...

Page 124: ...ed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with a riser board removed 1 front card guide 2...

Page 125: ...ician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The system will not start with a riser board removed 1 Aligning t...

Page 126: ...ion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with an expansion card riser re...

Page 127: ...ian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the guides on each end of expansion card riser 2 with the mounti...

Page 128: ...elephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Remove any expansion cards from the expansion card riser 2...

Page 129: ...eplacing the Riser 2 Board 5 Remove the expansion card riser board a Using a Phillips screwdriver remove the securing screw from the assembly See Figure 3 24 b Slide the riser board off of the four securing tab hooks c Lift the riser board from the bracket 1 expansion card bracket 2 tab hook 4 3 tab slot 4 4 riser 2 board 5 screw 5 1 4 3 2 ...

Page 130: ...rd into the tab hooks 3 Using a Phillips screwdriver secure the board with the Phillips screw 4 Reinstall expansion card riser 2 See Replacing Expansion Card Riser 2 on page 127 5 Install all expansion cards in the expansion card slots See Installing an Expansion Card on page 121 6 Close the system See Closing the System on page 83 7 Reconnect your system and peripherals to their electrical outlet...

Page 131: ...No more than two UDIMMs can be populated per channel Except for memory channels that are unused all populated memory channels must have identical configurations Memory modules of different sizes can be mixed within a memory channel for example 2 GB 8 GB and 4 GB but all populated channels must have identical configurations For Optimizer Mode memory modules are installed in the numeric order of the...

Page 132: ...and allowable configurations depend on the memory mode selected Advanced ECC Lockstep Mode Support In this configuration the two channels closest to the processor are combined to form one 128 bit channel This mode supports SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots Memory Mirroring Support The system supports me...

Page 133: ...xed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Memory Mode Memory Module Size Memory Sockets 1 4 7 2 5 8 3 6 9 Physical Memory GB Available Memory GB Optimizer 2 GB X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 2 4 6 4 8 12 12 18 all 4 GB X X...

Page 134: ...roring 2 GB vacant X X X X X X X X X X X X 4 8 12 2 4 6 4 GB vacant X X X X X X X X X X X X 8 16 24 4 8 12 8 GB1 vacant X X X X X X X X X X X X 16 32 48 8 16 24 1 When available 2 Requires x4 or x8 based memory modules Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations continued Memory Mode Memory Module Size Memory Sockets 1 4 7 2 5 8 3 6 9 Physical Memory GB Available Memory GB ...

Page 135: ...th the product WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Memory Mode Memory Module Size Memory Sockets 1 4 7 2 5 8 3 6 9 Physical Memory GB Available Memory GB Optimizer 1 GB X X ...

Page 136: ...ket See Figure 3 25 Figure 3 25 Installing and Removing a Memory Module CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the m...

Page 137: ...hrough step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the System Diagnostics on page 173 Removing Memory Modules CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product d...

Page 138: ...duct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download f...

Page 139: ... intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Release one of the heat sink release levers See Figure 3 26 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Release the other heat sink release lever 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down thermal grease side facing up Figure 3 26 I...

Page 140: ...ion Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 27 10 Rotate the processor shield upward and out of the way See Figure 3 27 Figure 3 27 Installing and Removing a Processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 socket release lever 2 p...

Page 141: ...covered by your warranty Read and follow the safety instructions that came with the product NOTE CPU1 socket must be used 1 Remove the heat sink blank and the processor blank from the vacant processor socket Removing the blanks is similar to removing a processor See Removing a Processor on page 138 2 Remove the processor from the packing material by the processor s edges only Do not touch the bott...

Page 142: ...pation specifications and must be used a Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket b Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the n...

Page 143: ...oduct WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Remove t...

Page 144: ...bracket See Replacing the Fan Bracket on page 108 11 Close the system See Closing the System on page 83 12 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 58 14 Enter the correct time and date in the System Setup p...

Page 145: ...ay module cable from the control panel board See Figure 3 29 4 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 29 5 Bend the panel upward to allow access to the mounting screws 6 Using a T10 Torx driver remove the two screws that secure the display module to the syst...

Page 146: ...Closing the System on page 83 5 Reconnect the system to the power source and turn on the system and attached peripherals Figure 3 29 Removing and Installing the Control Panel 1 front panel screw Torx 2 display module cable 3 control panel board 4 control panel cable 5 mounting screws 3 Torx 6 display module 5 2 3 4 6 1 ...

Page 147: ...ule cable 6 If present remove the internal USB memory key CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable 7 Using a T8 Torx driver remove the screw on the front panel located beneath the left USB connector See Figure 3 29 8 Using a T10 Torx driver remove the three screws that secure the control panel board to the system chassis and remove the board Installing...

Page 148: ...t authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Removing the Front Bezel on page 81 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 83 CAUTION To prevent damage to the drives and backplane y...

Page 149: ...he board out of the system being careful to avoid damaging components on the face of the board 10 Place the SAS backplane face down on a work surface Figure 3 30 Removing and Installing a SAS Backplane 1 drive bays 2 SAS backplane board 3 power cable from system board 4 SAS A cable 5 SAS B cable 6 securing slots 8 7 securing tabs 7 8 SAS backplane board release tab 1 7 4 8 3 2 5 6 ...

Page 150: ...d until the blue retention latch locks into place 4 Connect the SAS data and power cables to the SAS backplane 5 Install the hard drives in their original locations 6 Close the system See Closing the System on page 83 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Removing the System Board CAUTION Many repairs may only be done...

Page 151: ...Remove the two riser boards See Removing Expansion Card Riser 1 on page 124 and Removing Expansion Card Riser 2 on page 126 8 Remove the fan bracket See Removing the Fan Bracket on page 107 9 Remove the SAS backplane See Removing the SAS Backplane on page 148 CAUTION To prevent damage to the drives and backplane you must remove the SAS drives from the system before removing the backplane CAUTION Y...

Page 152: ...rranty Read and follow the safety instructions that came with the product 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket 2 Remove the labels from the placard and affix them to the information tag on the front of the system See Figure 1 1 3 Transfer the processor and heat sink to the new system board See Removing a Processor on page 138 4 Rem...

Page 153: ...age Controller Card on page 113 11 If applicable reconnect the RAID battery cable to the storage controller card 12 Reconnect all power and interface cables see Figure 6 2 for the locations of the connectors on the system board 13 If removed reinstall the SAS backplane and all hard drives See System Board on page 150 14 Install all expansion cards See Installing an Expansion Card on page 121 15 If...

Page 154: ...154 Installing System Components ...

Page 155: ...eck for the following conditions If you boot the system in BIOS boot mode after installing an operating system in UEFI boot mode the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 Invalid memory configurations could cause the system to halt at startup witho...

Page 156: ... mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard ...

Page 157: ...ff the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 189 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 173 2 Restart the system and check for any system messages pertain...

Page 158: ...ny repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the...

Page 159: ...ic test See Using Online Diagnostics on page 173 If the tests fail see Getting Help on page 189 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that ...

Page 160: ...rected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 2 Turn off the system and disconnect it from the electric...

Page 161: ... 90 and Replacing a Power Supply on page 91 NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The status indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply with the same type of power supply 3 If the problem persists se...

Page 162: ...cumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System on page 83 CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on only replace one fan a...

Page 163: ...ollow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen or LCD panel Go to step 14 if an error message appears indicating ...

Page 164: ...Removing the Cooling Shroud on page 103 17 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module 18 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 135 19 Replace the cooling shroud See Installing the Coolin...

Page 165: ...luding any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 83 4 Reseat the internal SD module cable See Installing the Internal SD Module on page 92 5 Locate the SD card and reseat it See Removing the Internal SD Flash Card on page 95 and Installing the Internal SD Flash Card on page 94 6 Close the system See Closing the Sy...

Page 166: ... enabled See Integrated Devices Screen on page 64 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 83 4 Locate the internal USB key and reseat it See Internal USB Memory Key on page 95 5 Close the system See Closing the System on page 83 6 Turn on the system and attached peripherals and ch...

Page 167: ...re configured correctly 4 Enter the System Setup program and ensure that the drive s controller is enabled See Using the System Setup Program and UEFI Boot Manager on page 57 5 Run the appropriate online diagnostic test See Using Online Diagnostics on page 173 6 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the Syste...

Page 168: ...g on the results of the diagnostics test proceed as needed through the following steps 2 Remove the bezel See Removing the Front Bezel on page 81 3 If your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller See the documentation supplied with the host adapter f...

Page 169: ... Ctrl R for a PERC controller to enter the configuration utility program See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produ...

Page 170: ...You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your o...

Page 171: ...n Cards and Expansion Card Risers on page 120 12 Close the system See Closing the System on page 83 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagnostic test If the tests fail see Getting Help on page 189 15 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attach...

Page 172: ...e Using Online Diagnostics on page 173 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 83 4 Remove the cooling shroud See Removing the Cooling Shroud on page 103 5 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 141 6 Replace the cooling shroud See...

Page 173: ...munications ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the system diagnostics The files required to run online diagnostics for systems running supported Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide ...

Page 174: ...ss System Services menu CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Select Diagnostics from the System Services menu 3 Select Launch Diagnostics 4 From the Diagnostics main menu select Run Diags or select MpMemory if you are troubleshooting memory The Diagnostics menu...

Page 175: ... pressing the spacebar NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending...

Page 176: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 177: ...ized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product System Board Jumpers For information on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 186 ...

Page 178: ...Figure 6 1 System Board Jumpers Jumper Setting Description PWRD_EN Pins 2 and 4 default The password feature is enabled Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle ...

Page 179: ...tem boot Pins 1 and 3 The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information Jumper Setting Description ...

Page 180: ...180 Jumpers and Connectors System Board Connectors Figure 6 2 System Board Connectors 1 3 2 7 13 16 17 18 21 11 6 9 10 20 22 14 8 4 5 15 12 19 ...

Page 181: ...le slot B2 white release lever memory module slot B5 memory module slot B8 memory module slot B3 white release lever memory module slot B6 memory module slot B9 7 FAN5 System cooling fan 8 BP_PWR Backplane power connector 9 CPU2 Processor 0 10 FAN4 System cooling fan 11 BATTERY System battery 12 DVD TBU_PWR Power connector for optical drive and tape backup unit 13 FAN3 System cooling fan 14 CPU1 P...

Page 182: ...ory module slot A7 memory module slot A2 white release lever memory module slot A5 memory module slot A8 memory module slot A3 white release lever memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWR1 Power supply connector for PS1 22 ISCSI_KEY NIC hardware key Item Connector Description ...

Page 183: ...onnectors Figure 6 3 SAS Backplane Board 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 drive 5 connector 6 drive 4 connector 7 backplane power BP_PWR 8 SAS A connector 9 SAS B connector 9 front back 3 2 1 4 5 6 8 7 ...

Page 184: ...ponents and PCIe Buses Figure 6 4 PCIe Expansion Card Riser 1 Components 1 slot 1 PCIe x4 link full height 30 99 cm 12 2 length 2 slot 2 PCIe x4 link low profile 24 13 cm 9 5 length 3 storage controller socket 4 card edge connector 5 release button 3 1 2 4 5 ...

Page 185: ...Standard PCIe Expansion Card Riser 2 Components 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link full height 24 13 cm 9 5 length 4 slot 4 PCIe x8 link full height 24 13 cm 9 5 length 5 pin collars 2 6 card edge connector 3 4 5 1 2 6 ...

Page 186: ...u should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the sy...

Page 187: ...ion NOTE If you assign a new system and or setup password with the jumper plug still in the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System on page 83 8 Move the password jumper plug to the enabled position pins 2 and...

Page 188: ...188 Jumpers and Connectors ...

Page 189: ...e based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropri...

Page 190: ...190 Getting Help ...

Page 191: ...g 118 cabling cable routing 118 optical drive 109 storage controller four 3 5 in HDD chassis 115 connectors expansion card riser 1 184 expansion card riser 2 185 186 NIC 20 SAS backplane board 183 serial 20 system board 180 USB 12 video 12 contacting Dell 189 control panel assembly features 12 LCD panel features 14 control panel board installing 147 removing 147 control panel display module instal...

Page 192: ...ges 58 expansion cards See PCIe expansion cards expansion card riser 1 connectors 184 installing 125 removing 124 expansion card riser 2 connectors 185 186 installing 127 installing into expansion card bracket 130 removing 126 removing from expansion card bracket 128 F fan removing 105 replacing 106 fan brackets removing 107 replacing 108 front panel features 12 G guidelines expansion card install...

Page 193: ...6 iDRAC6 Enterprise card 98 internal SD flash card 94 internal SD module 92 internal USB memory key 95 memory modules 135 optical drive 109 PCIe expansion cards 121 power supply blank 92 processor 141 RAID battery 116 riser 2 into expansion card bracket 130 SAS backplane board 150 SD card 94 storage controller 113 VFlash SD card 100 Integrated Dell Remote Access Controller See iDRAC6 Enterprise ca...

Page 194: ...rations 121 135 messages error messages 58 status LCD 23 system 38 warning 55 microprocessor See processor N NIC hardware key 101 NICs connectors 20 hardware key 101 indicators 22 troubleshooting 157 O optical drive installing 109 removing 109 troubleshooting 167 Optimizer memory mode 132 P password disabling 186 setup 75 system 73 PCIe expansion cards installing 121 removing 123 riser boards 184 ...

Page 195: ...es 86 iDRAC6 Enterprise card 99 information tag 82 integrated storage controller 113 internal SD flash card 94 internal SD module 94 memory modules 137 optical drive 109 PCIe expansion cards 123 power supply 90 power supply blank 92 processor 138 RAID battery 116 riser 2 from bracket 128 SAS backplane board 148 SD card 95 system board 150 replacing cooling fan 106 expansion card riser 1 125 expans...

Page 196: ...system setup program boot settings 63 embedded server management options 67 integrated devices options 64 keystroke to enter 58 main screen 59 memory settings 61 PCI IRQ assignments 65 power management options 67 processor settings 62 SATA settings 63 serial communications options 66 system security options 68 system startup failure 155 T TPM security 68 troubleshooting cooling fans 162 damaged sy...

Page 197: ...EFI Boot Settings screen 72 UEFI boot mode 57 upgrades processor 138 USB back panel connectors 20 front panel connectors 12 USB memory key See internal USB memory key V VFlash media 100 video front panel connectors 12 troubleshooting 156 W warning messages 55 warranty 56 wet system troubleshooting 158 ...

Page 198: ...202 Index ...

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