Dell Dimension PY349 Owner'S Manual Download Page 39

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Solving Problems

A program crashes repeatedly

NOTE:

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Microsoft

Windows

operating system

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Summary of Contents for Dimension PY349

Page 1: ...optional floppy drive or Media Card Reader hard drive activity light microphone connector headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2 0 connectors 2 cover latch release Service Tag power button power activity light book book Page 1 Monday July 23 2007 3 47 PM ...

Page 2: ...soever without the written permission of Dell Inc is strictly forbidden Trademarksusedinthistext Dell theDELLlogo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet Dell TravelLite Strike Zone and PowerConnect are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Microsoft Windows and Outloo...

Page 3: ...ting the Volume 19 Adjusting the Picture 19 Copying CDs and DVDs 20 How to Copy a CD or DVD 20 Using Blank CDs and DVDs 20 Helpful Tips 21 Using a Media Card Reader Optional 22 Connecting Two Monitors 23 Connecting Two Monitors With VGA Connectors 23 Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 24 Connecting a TV 24 Changing the Display Settings 25 Setting Up a ...

Page 4: ...ive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E Mail Modem and Internet Problems 35 Error Messages 36 Keyboard Problems 37 Lockups and Software Problems 38 The computer does not start up 38 The computer stops responding 38 A program stops responding 38 A program crashes repeatedly 39 A program is designed for an earlier Microsoft Windows operating system 39 A solid blue scree...

Page 5: ...Drivers 53 What Is a Driver 53 Identifying Drivers 53 Reinstalling Drivers 54 Resolving Software and Hardware Incompatibilities 55 Restoring Your Operating System 55 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore 57 Using the Operating System CD 59 4 Removing and Installing Parts 61 Before You Begin 61 Recommended Tools 61 Turning Off Your Computer 61 Before Working Inside Your...

Page 6: ...Connections 85 Connecting Drive Cables 86 Drive Interface Connectors 86 Connecting and Disconnecting Drive Cables 86 Hard Drives 87 Removing a Hard Drive 87 Installing a Hard Drive 88 Adding a Second Hard Drive 91 Floppy Drive 92 Removing a Floppy Drive 92 Installing a Floppy Drive 94 Media Card Reader 96 Removing a Media Card Reader 96 Installing a Media Card Reader 98 CD DVD Drive 100 Removing a...

Page 7: ...ings 119 Cleaning Your Computer 119 Computer Keyboard and Monitor 119 Mouse 120 Floppy Drive 120 CDs and DVDs 120 Dell Technical Support Policy U S Only 120 Definition of Dell Installed Software and Peripherals 121 Definition of Third Party Software and Peripherals 121 FCC Notice U S Only 121 FCC Class B 121 Contacting Dell 122 Glossary 145 Index 155 book book Page 7 Monday July 23 2007 3 47 PM ...

Page 8: ...8 Contents book book Page 8 Monday July 23 2007 3 47 PM ...

Page 9: ... Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or con...

Page 10: ...ystem for your computer you should also reinstall the DSS utility DSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives optical drives and USB devices DSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To downl...

Page 11: ...page 63 2 location of Service Tag Use the Service Tag to identify your computer when you access the Dell Support website or call technical support 3 CD or DVD eject button Press to eject a disk from the CD or DVD drive 4 CD or DVD activity light The drive light is on when the computer reads data from the CD or DVD drive 2 1 3 4 5 6 7 8 9 10 11 12 book book Page 11 Monday July 23 2007 3 47 PM ...

Page 12: ... is operating 10 power button power light Press the power button to turn on the computer The light in the center of this button indicates power state See Controls and Lights on page 109 for more information NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 11 USB 2 0 connectors 2 Use the front USB connectors for devices th...

Page 13: ...on Guide for more information 2 power connector Insert the power cable 3 back panel connectors Plug USB audio and other devices into the appropriate connector See Back Panel Connectors on page 14 for more information 4 card slots Access connectors for any installed PCI and PCI Express cards 1 3 4 2 book book Page 13 Monday July 23 2007 3 47 PM ...

Page 14: ...If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 3 network activity light Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state 4 surround connector Use the black surround connector to attach multichannel capable speakers 5 line in con...

Page 15: ...an connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way 8 side surround connector Use the silver connector to provide enhanced surround audio for computers with 7 1 speakers On computers with a sound card the m...

Page 16: ...Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial ...

Page 17: ...ternet service providers ISPs If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of ...

Page 18: ...isc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the...

Page 19: ...he Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen reso...

Page 20: ...TE Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click Start All Programs Sonic DigitalMedia Projects Copy Disc Copy 2 To copy the CD or DVD If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive...

Page 21: ...ally available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to fin...

Page 22: ...MC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro For information on installing a Media Card Reader see Installing a Media Card Reader on page 98 1 xD Picture Card and SmartMedia SMC 2 CompactFlash Type I and II CF I II and MicroDrive Card 3 Memory Stick MS MS Pro 4 SecureDigital Card SD MultiMediaCard MMC 1 3 4 2 book book Page 2...

Page 23: ...or with a DVI connector or a TV NOTICE If you are connecting two monitors that have VGA connectors you must have the optional DVI adapter to connect the cable If you are connecting two flat panel monitors at least one of them must have a VGA connector If you are connecting a TV you may connect only one monitor VGA or DVI in addition to the TV Connecting Two Monitors With VGA Connectors 1 Follow th...

Page 24: ...u must purchase an S video cable available at most consumer electronics stores to connect a TV to your computer It is not included with your computer 1 Follow the procedures in Before You Begin on page 61 2 Connect one end of the S video cable to the optional TV OUT connector on the back of the computer 3 Connect the other end of the S video cable to the S video input connector on your TV 4 Connec...

Page 25: ...Help and Support click User and system guides click Device guides and then click the guide for your graphics card Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect ...

Page 26: ... to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear i...

Page 27: ...erties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advance...

Page 28: ...ate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button and click Help and Support 2 In the Help and Support window click Performance and maintenance 3 In the Performance and ...

Page 29: ...the primary drive the data is also duplicated or mirrored on the second drive in the configuration A RAID level 1 configuration sacrifices high data access rates for its data redundancy advantages If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be rebuilt using the data from the surviving drive NOTE In a RAID level 1 c...

Page 30: ...t and right arrow keys to highlight Save Exit and then press Enter to exit system setup and resume the boot process Using the Nvidia MediaShield ROM Utility NOTICE The following procedure will result in the loss of all data on your hard drive s Back up any data you want to keep before continuing Hard drives of any size may be used to create a RAID configuration Ideally however the drives should be...

Page 31: ...ray and press D 10 Press Enter to return to the previous screen 11 Press Ctrl X to exit the RAID BIOS Using Nvidia MediaShield Nvidia MediaShield allows you to view and manage RAID configurations Rebuilding a RAID Configuration If one of the hard drives in a RAID array fails you can rebuild the array by restoring the data to a replacement drive NOTE Rebuilding an array can only be performed on RAI...

Page 32: ...32 Setting Up and Using Your Computer book book Page 32 Monday July 23 2007 3 47 PM ...

Page 33: ...ntation Battery Problems CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide REPLAC...

Page 34: ...from recognizing the drive ENSURE THAT THE DRIVE IS ENABLED IN THE SYSTEM SETUP PROGRAM See System Setup on page 111 TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective Insert bootable media and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 119 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOT...

Page 35: ...FF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW DISC 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 From the Power Schemes tab select Always On RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools ta...

Page 36: ...h try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone...

Page 37: ...e letter IS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In som...

Page 38: ... PROGRAM See System Setup on page 111 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 55 CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 49 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mou...

Page 39: ...on the screen TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operat...

Page 40: ...ment option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader only appears as a mapped drive when it is connected Each of the four Media Card Reader slots are mapped to a driv...

Page 41: ...omputer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 52 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Installing Memory on page 68 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Installing Memory on page 68 Your computer sup...

Page 42: ... using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See Reinstalling Drivers on page 54 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 55 CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is ...

Page 43: ...on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another de...

Page 44: ... the system board see System Board Components on page 65 ELIMINATE INTERFERENCE Some possible causes of interference are Power keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON ...

Page 45: ...VER See the printer documentation for instructions CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information Ensure that the s...

Page 46: ...e the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers i...

Page 47: ...e is connected as shown on the setup diagram for your computer If an optional video card is installed check that the monitor cable is connected to the card rather than the video connector on the system board If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine whether the power cable is ...

Page 48: ...away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click...

Page 49: ...s are not lit after the computer successfully boots to the operating system Plug the computer into a working electrical outlet and press the power button A possible processor failure has occurred Contact Dell see Contacting Dell on page 122 Memory modules are detected but a memory failure has occurred If you have two or more memory modules installed remove the modules reinstall one module see Inst...

Page 50: ...stall one module see Installing Memory on page 68 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 68 If the problem persists contact Dell see Contacting...

Page 51: ...entifying a problem with a device such as the floppy drive or hard drive check the device to ensure that it is functioning properly If the problem persists contact Dell see Contacting Dell on page 122 After POST is complete all four diagnostic lights turn green briefly before turning off to indicate normal operating condition None Light Pattern Problem Description Suggested Resolution book book Pa...

Page 52: ...nu screen appears click the button for the option you want 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Contacting Dell on page 122 NOTE The Service Tag for your computer is locate...

Page 53: ...o install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions ...

Page 54: ...ndows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Right click the device for which the new driver was installed and click Properties 7 Click the Drivers t...

Page 55: ...rch 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Resto...

Page 56: ...ver Rollback on page 54 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click S...

Page 57: ...estore Use PC Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you receiv...

Page 58: ... you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a local administrator a messa...

Page 59: ...o load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the Drivers and Utilities CD and Operating System CD may not ship with your system Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program a...

Page 60: ...60 Troubleshooting Tools book book Page 60 Monday July 23 2007 3 47 PM ...

Page 61: ... the following tools Small flat blade screwdriver Phillips screwdriver Flash BIOS executable update program on support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click T...

Page 62: ...s apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see Turning Off Your Computer on page 61 NOTICE To disconnect a network cable first unplug the cable...

Page 63: ...w the procedures in Before You Begin on page 61 NOTICE Ensure that sufficient space exists to support the removed cover NOTICE Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it is resting 2 Lay your computer on its side with the computer cover facing up 3 Pull back the cover latch release located on the top panel 1 cover lat...

Page 64: ...bs and set it aside in a secure location Inside View of Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 floppy drive or Media Reader 2 CD or DVD drive 3 power supply 4 system board 5 hard drive 5 3 4 1 2 May not be present on all computers book book Page 64 Monday July 23 2007 3 47 PM ...

Page 65: ...ATA2 SATA3 6 serial ATA drive connectors SATA0 SATA1 7 front panel connector FRONTPANEL 8 power connector POWER1 9 line in line out microphone side surround center and LFE connectors AUDIO_6_STACK 10 USB connectors 2 USB2_BACK1 11 network connector and USB connectors 2 NIC_USB1 12 real time clock reset jumper RTCRST 1 2 4 14 7 13 15 8 5 6 3 9 10 17 18 12 11 16 19 20 21 22 book book Page 65 Monday ...

Page 66: ...ector DIMM_1 For best performance memory modules should be installed in pairs of matched memory size speed and technology If the memory modules are not installed in matched pairs the computer will operate but with a slight reduction in performance See the label on the module to determine the module s capacity For example if you install a mixed pair of DDR2 533 MHz and DDR2 667 MHz memory the modul...

Page 67: ...er warranty Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current 32 bit operating systems such as Microsoft Windows XP can use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than that installed Certain components within the computer require address space in the 4...

Page 68: ... of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 61 2 Press the securing clip at each end of the memory module connector 3 Align the notch on the bottom of the module with the crossbar in the connector 1 memory connector farthest from processor DIMM_1 2 securing clips 2 3 conne...

Page 69: ...t click the My Computer icon and click Properties 8 Click the General tab 9 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricit...

Page 70: ...ing slots for PCI and PCI Express cards One PCI Express x16 card slot SLOT1 One PCI Express x1 card slot SLOT2 Two PCI card slots SLOT3 SLOT4 See System Board Components on page 65 for card slot location PCI Cards Your computer supports two PCI cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a PCI card see Removing a P...

Page 71: ...computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the c...

Page 72: ...ntion door ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 1 alignment bar 2 fully seated card 3 not fully seated card 4 alignment guide 5 bracket within slot 6 bracket caught outside of slot 2 3 6 5 4 1 book book Page 72 Monday July 23 2007 3 47 PM ...

Page 73: ... routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections 1 alignment guide 2 alignment bar 3 release tab 4 card retention door 1 2 4 3 book book Page 73 Monday July 23 2007 3 47 PM ...

Page 74: ...computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 If you installed a sound card a Enter system setup see System Setup on page 111 go to Onboard Devices and select Integrated Audio and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone ...

Page 75: ...y install a filler bracket in the empty card slot opening NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Close the card retention door by snapping it into place to secure the cards NOTICE To connect a network cable first plug the cable into the network device and th...

Page 76: ...ter cover see Removing the Computer Cover on page 63 3 Gently push the release tab on the card retention door from the inside to pivot the door open The door is hinged and will remain in the open position see Installing a PCI Card on page 71 for an illustration of the card retention door 4 If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the...

Page 77: ...ng internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 8 If you are installing the card into the x16 card connector position the card so the securing slot is aligne...

Page 78: ...sm Before replacing the card retention mechanism ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide Snap the card retention mechanism into place securing the x16 PCI card 1 alignment bar 2 fully seated card 3 not fully seated card 4 alignment guide 5 bracket within slot 6 bracket ...

Page 79: ...o the network device and then plug it into the computer 11 Before you close the card retention door ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 1 card retention door 2 card retention mechanism 3 release tabs 2 1 alignment guide 2 alignment bar 3 release tab 4 card retention...

Page 80: ...ck panel See Back Panel Connectors on page 14 17 Install any drivers required for the card as described in the card documentation Removing a PCI Express Card 1 Follow the procedures in Before You Begin on page 61 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position see Installing a PCI Card o...

Page 81: ...el of the computer See Back Panel Connectors on page 14 11 If you removed an add in network connector a Enter system setup see System Setup on page 111 go to Onboard Devices and select Integrated NIC and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer See Back Panel Connectors on page 14 Drive Panel CAUTION Before you begin an...

Page 82: ...his sliding plate secures and releases the drive panel and helps to secure the drives 4 By pushing from the inside and pivoting the drive panel to the left you can release the drive panel from its side hinges 5 Set the drive panel aside 1 sliding plate lever 2 sliding plate 3 drive panel 4 side hinges 3 2 1 4 book book Page 82 Monday July 23 2007 3 47 PM ...

Page 83: ...ithout releasing the tab pivot the drive panel insert out and away from the drive panel 3 Set the drive panel insert aside in a secure location Replacing the Drive Panel Insert 1 drive panel 2 drive panel insert tab 3 drive panel insert 1 center drive panel tab 2 drive panel 3 drive panel insert tab 4 drive panel insert 1 3 2 1 3 2 4 book book Page 83 Monday July 23 2007 3 47 PM ...

Page 84: ...he drive panel insert tab over the corresponding tab on the drive panel Replacing the Drive Panel 1 Align the drive panel tabs with the side hinges 2 Rotate the drive panel toward the computer until it snaps into place on the front panel 1 sliding plate lever 2 sliding plate 3 drive panel 4 drive panel tabs 3 5 side hinges 3 2 1 4 5 book book Page 84 Monday July 23 2007 3 47 PM ...

Page 85: ...der Up to two CD or DVD drives Recommended Drive Cable Connections Connect serial ATA hard drives to connectors labeled SATA0 or SATA1 on the system board Connect serial ATA CD or DVD drives to connectors labeled SATA2 or SATA3 on the system board 1 CD DVD drive 2 FlexBay for optional floppy drive or Media Card Reader 3 hard drive 1 2 3 book book Page 85 Monday July 23 2007 3 47 PM ...

Page 86: ...e drive before connecting Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable disconnect the cable using the pull tab The serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector 1 power cable 2 power input connector 1 interface cable 2 i...

Page 87: ...e drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin on page 61 2 Disconnect the power and data c...

Page 88: ...ation 5 Replace the computer cover see Replacing the Computer Cover on page 105 6 Connect computer and other devices to an electrical outlet Installing a Hard Drive 1 Follow the procedures in Before You Begin on page 61 2 Remove the computer cover see Removing the Computer Cover on page 63 3 Check the documentation for the drive to verify that it is configured for your computer NOTE If your replac...

Page 89: ...ve into place until you feel a click or the drive is securely installed Take care not to let the drive free fall into the drive bay 6 Connect the power and data cables to the drive 1 drive 2 hard drive bracket 1 hard drive bracket 2 hard drive 3 guide in hard drive bay 1 2 1 2 3 book book Page 89 Monday July 23 2007 3 47 PM ...

Page 90: ...o the network port or device and then plug it into the computer 9 Connect your computer and devices to electrical outlets and then turn them on 10 See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Check the System Setup for drive configuration changes see Entering System Setup on page 111 1 serial ATA data cable 2 power cable...

Page 91: ...of the hard drive bracket and slide it up and out of the computer 4 Snap the bracket to the hard drive see Installing a Hard Drive on page 88 5 Align the hard drive bracket with the guides in the hard drive bay 6 Gently slide the new drive second hard drive into place until you feel a click or feel the drive securely installed Take care not to let the drive free fall into the drive bay 7 Connect t...

Page 92: ...ware required for drive operation Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 94 Removing a Floppy Drive ...

Page 93: ...ut releasing the drive latch release slide the floppy drive out through the front of the computer 5 If you are not replacing the drive reinstall the drive panel insert see Replacing the Drive Panel Insert on page 83 6 Replace the computer cover see Replacing the Computer Cover on page 105 7 Connect your computer and devices to electrical outlets and then turn them on 8 Check the System Step for th...

Page 94: ...til you feel a click or feel the drive securely installed NOTE If you are installing a new floppy drive rather than replacing a drive remove the drive panel insert where you want the drive to be installed insert the shoulder screws located in the back of the drive panel insert into the drive and then slide the drive back into place 4 Attach the power and data cables to the floppy drive 5 Connect t...

Page 95: ...e Computer Cover on page 105 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see System Setup on page 111 and ...

Page 96: ... CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a Media Card Reader 1 Follow the procedures in Before You Begin on page 61 2 Remove the drive panel see Removing the Drive Panel on page 81 1 Media Card Reader 2 cable 2 1 Not present on all computers book book Page 96 Monday July 23 2007 3 47 PM ...

Page 97: ...uter and without releasing the drive latch release slide the Media Card Reader out through the front of the computer 5 If you are not replacing the Media Card Reader reinstall the drive panel insert as needed see Replacing the Drive Panel Insert on page 83 6 Replace the drive panel see Replacing the Drive Panel on page 84 7 Connect your computer and devices to electrical outlets and then turn them...

Page 98: ...Removing the Drive Panel Insert on page 83 Remove the four shoulder screws from the drive panel insert Remove the Media Card Reader from its packaging Remove the shoulder screws from the inside of the drive panel insert and attach the screws to the new Media Card Reader 4 Gently slide the Media Card Reader into place until you feel a click or feel the drive securely installed Ensure that the Media...

Page 99: ...d see System Board Components on page 65 7 Route the FlexBay USB cable through the cable routing clip 8 Replace the computer cover see Replacing the Computer Cover on page 105 9 Connect your computer and devices to electrical outlets and then turn them on 1 Media Card Reader 2 USB cable 3 USB connector 2 1 3 book book Page 99 Monday July 23 2007 3 47 PM ...

Page 100: ... shock always unplug your computer from the electrical outlet before removing the cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 61 2 Remove the drive panel see Removing the Drive Panel on page 81 3 Disconnect the power cable and the CD DVD drive data cable from the back of the drive and the system board 1 power cable 2 data cable 1 2 book book Page 100 Monday Ju...

Page 101: ...panel insert see Replacing the Drive Panel Insert on page 83 6 Replace the drive panel see Replacing the Drive Panel on page 84 7 Replace the computer cover see Replacing the Computer Cover on page 105 8 Connect your computer and devices to electrical outlets and then turn them on 9 Configure the drives in System Setup see Entering System Setup on page 111 1 drive release latch 2 sliding plate 3 C...

Page 102: ...that you are replacing 1 Follow the procedures in Before You Begin on page 61 2 If you are installing a new CD DVD drive rather than replacing a drive remove the appropriate drive panel insert see Removing the Drive Panel Insert on page 83 3 Gently slide the drive into place until you feel a click or feel the drive securely installed 4 Connect the power and data cables to the drive 1 CD DVD drive ...

Page 103: ...e cable into the network device and then plug it into the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see System Setup on page 111 and select the appropriate Drive option 10 Verify that your computer works correct...

Page 104: ... it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see System Setup on page 111 so that you can restore the correct settings in step 9 2 Follow the procedures in Before You Begin on page 61 3 Remove t...

Page 105: ...you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Align the bottom of the cover with the tabs located along the bottom edge of the computer 4 Using the tabs as leverage rotate the cover downw...

Page 106: ...106 Removing and Installing Parts book book Page 106 Monday July 23 2007 3 47 PM ...

Page 107: ...Minimum memory 256 MB Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 67 to verify the amount of memory available to the operating system Computer Information Chipset Nvidia GeForce 6150LE RAID Support RAID 1 Mirroring DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC Integrated network interface capable of 10 100 communication Video Type Nvidia integr...

Page 108: ...ze 124 pins connector data width maximum 32 bits PCI Express connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector one x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible Bays one 3 5 inch drive bay FlexBay two 5 25 inch drive bays Available devices Serial ATA drives 4 floppy drive USB me...

Page 109: ...or Memory four 240 pin connectors Power 12V one 4 pin connector Power one 24 pin connector Controls and Lights Front of computer Power button push button Power light green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicate...

Page 110: ... Maximum heat dissipation 1041 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating Voltage see the safety instructions located in the Product Information Guide for important voltage setting information 90 to 135 V and 180 to 265 V at 50 60 Hz Backup battery 3 V CR2032 lithium coin cell Physical Height 41 4 cm 16 3 inches Width 18 8 cm 7 4 inches Depth 45 7 cm 18 0 i...

Page 111: ...ar 3 Once this F2 prompt appears press F2 immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke will be lost 4 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop The...

Page 112: ...devices during system startup NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list HDD Boot Sequence Lists the order that the BIOS will search the available hard drives in the system Drives Diskette Drive Internal default Enables and disabl...

Page 113: ...al USB controller No Boot enables the controller but disables the ability to boot from a USB device NOTE Operating systems with USB support will recognize USB floppy drives regardless of the No Boot setting Rear Dual USB0 On default Enables or disables the indicated group of USB ports on the back of the computer Rear Dual USB1 On default Enables or disables the indicated group of USB ports on the ...

Page 114: ...the current status of your system setup program s password security feature and allows you to verify and assign a new admin password System Password Not Set default Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Changes Unlocked default Determines the interaction between the System password and the Admin p...

Page 115: ...nboard network controller Cool and Quiet On default This option enables or disables the Cool n Quiet technology for all supported processors Suspend Mode S3 default Sets the computer s suspend mode S1 sets the computer to a suspend state where the computer is running in a low power mode S3 sets the computer to a standby state where the power is reduced or turned off for most components however sys...

Page 116: ...ce If no operating system is on the appropriate drive or disk the computer will generate an error message NOTE To boot to a USB device the device must be bootable To ensure that a device is bootable check the device documentation Numlock Key On default Determines the functionality of the numeric keys on the right side of your keyboard Off commands the right keypad keys to function as arrows On com...

Page 117: ...ry again 4 Press F1 to continue The Boot Menu appears listing all available boot devices 5 Use the arrow keys to select the appropriate device for the current boot only NOTE To boot to a USB device the device must be bootable To ensure that a device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup select Boot Sequence from the System group see...

Page 118: ...computer see Turning Off Your Computer on page 61 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 8 Open the computer cover see Removing the Computer Cover on page 63 9 Locate the 2 pin password jumper PSWD on the system board see System Board Components on pag...

Page 119: ...and devices to electrical outlets and turn them on Cleaning Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use li...

Page 120: ...ens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight ...

Page 121: ...r PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers ...

Page 122: ...ocument in compliance with the FCC regulations NOTE For Further regulatory information see your Product Information Guide Contacting Dell You can contact Dell through the Internet and by phone For support through the web go to support dell com For worldwide support through the web use the Choose A Country Region menu near the bottom of the page or see the web addresses listed in the following tabl...

Page 123: ...com ar E mail for Desktops and Portables la techsupport dell com E mail for Servers and EMC Storage Products la_enterprise dell com Customer Service toll free 0 800 444 0730 Technical Support Dell PowerApp Dell PowerEdge Dell PowerConnect and Dell PowerVault toll free 0 800 222 0154 Technical Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba Online Support www dell com aw la tec...

Page 124: ...arbados Online Support www dell com bb la techsupport dell com Technical Support Customer Service Sales 1 800 534 3142 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Online Support support euro dell com General Support 02 481 92 88 General Support Fax 02 481 92 95 Customer Service 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda...

Page 125: ...l com AutoTech automated Hardware and Warranty Support toll free 1 800 247 9362 Customer Service Home Home Office toll free 1 800 847 4096 Small Business toll free 1 800 906 3355 Medium Large Business Government Education toll free 1 800 387 5757 Hardware Warranty Phone Support Computers for Home Home Office toll free 1 800 847 4096 Computers for Small Medium Large Business Government toll free 1 ...

Page 126: ...Country Code 56 City Code 2 Online Support www dell com cl la techsupport dell com Sales and Customer Support toll free 1230 020 3397 or 800 20 1385 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address book book Page 126 Monday July 23 2007 3 47 PM ...

Page 127: ...ee 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large C...

Page 128: ...witchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support www dell com dm la techsupport dell com Technical Support Customer Service Sales toll free 1 866 278 6821 Dominican Republic Online Support www dell com do la techsupport dell com Technical Support Customer Service Sales 1 800 156 1588 Ecuador Online S...

Page 129: ...ernational Access Code 00 Country Code 33 City Codes 1 4 Online Support support euro dell com Home and Small Business Technical Support 0825 387 270 Customer Service 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Servic...

Page 130: ...ro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport dell com Technical Support ...

Page 131: ...Storage 00852 2969 3196 Technical Support Projectors PDAs Switches Routers etc 00852 3416 0906 Customer Service 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers ...

Page 132: ...STD code 60003355 or toll free 1800 425 8045 Gold Support Only E mail eec_ap dell com Phone Numbers 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 Customer Service Home and Small Business India_care_HSB dell com toll free 1800 4254051 Large Corporate Accounts India_care_REL dell com toll free 1800 4252067 Sales Large Corporate Accounts 1600 33 8044 Home and Small Business ...

Page 133: ...50 200 646 Sales E mail Dell_IRL_Outlet dell com Customer Service Home and Small Business 01 204 4014 Business greater than 200 employees 1850 200 982 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Service dial within U K only 0870 906 0010 Corporate Customer Service dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Country City International A...

Page 134: ...821 12 Corporate Technical Support 02 577 826 90 Customer Service 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica Online Support la techsupport dell com Technical Support Customer Service Sales dial from within Jamaica only 1 800 440 9205 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address b...

Page 135: ...upport Projectors PDAs Printers Routers toll free 0120 981 690 Technical Support outside of Japan Projectors PDAs Printers Routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Service 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Public Sales governme...

Page 136: ...52 Online Support support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Service 32 0 2 481 91 19 Fax 26 25 77 82 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Online Support support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension In...

Page 137: ...echnical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Service 020 674 42 00 Relational Customer Service 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Co...

Page 138: ...pport euro dell com pl_support_tech dell com Customer Service Phone 57 95 700 Customer Service 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Online Support support euro dell com Technical Support 707200149 Customer Service 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 ...

Page 139: ...ical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1 800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1 800 394 7478 Customer Service toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394 7419 Slovak...

Page 140: ...al Support 902 100 130 Customer Service 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Service 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support support euro dell com Technical Support 08 590 05 199 Relational Customer Service 08 ...

Page 141: ...age toll free 0080 160 1256 Customer Service toll free 0080 160 1250 option 5 Transaction Sales toll free 0080 165 1228 Corporate Sales toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Online Support support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll fr...

Page 142: ...ss 0870 906 0010 Corporate 01344 373 185 Preferred Accounts 500 5000 employees 0870 906 0010 Global Accounts 01344 373 186 Central Government 01344 373 193 Local Government Education 01344 373 199 Health 01344 373 194 Technical Support Corporate Preferred Accounts PCA 1000 employees 0870 908 0500 Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 Uruguay Online Sup...

Page 143: ...omer Service toll free 1 800 624 9897 Automated Order Status toll free 1 800 433 9014 Small Business toll free 1 800 456 3355 Medium and Large Business toll free 1 877 671 3355 State and Local Government toll free 1 800 981 3355 Federal Government toll free 1 800 727 1100 Healthcare toll free 1 800 274 1550 K 12 Education toll free 1 888 977 3355 Higher Education toll free 1 800 274 7799 Employee ...

Page 144: ...l free 1 877 702 4360 Venezuela Online Support www dell com ve la techsupport dell com Technical Support Customer Service Sales 0800 100 4752 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address book book Page 144 Monday July 23 2007 3 47 PM ...

Page 145: ...ement console ASF is designed to be platform and operating system independent B battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves as an interface between...

Page 146: ...eed given in MHz that indicates how fast computer components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip tha...

Page 147: ...igital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses dire...

Page 148: ... used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an un...

Page 149: ...vides you with a software package user name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time kHz kilohertz A measurement of frequency t...

Page 150: ... bay MP megapixel A measure of image resolution used for digital cameras ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms N network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also r...

Page 151: ...undancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically readme files provide installation information and descr...

Page 152: ...t the original file is not affected Also you can rename a shortcut icon SIM Subscriber Identity Module A SIM card contains a microchip that encrypts voice and data transmissions SIM cards can be used in phones or portable computers smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards S PDIF Sony P...

Page 153: ...tion Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in...

Page 154: ... it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write prot...

Page 155: ...4 restore to previous state 55 56 stops responding 38 connectors headphone 12 microphone 12 USB 12 contacting Dell 122 copying CDs general information 20 helpful tips 21 how to 20 copying DVDs general information 20 helpful tips 21 how to 20 cover removing 63 replacing 105 D Dell contacting 122 Dell Diagnostics 52 support policy 120 support site 10 diagnostic lights 49 diagnostics Dell 52 lights 1...

Page 156: ...lems 35 removing 87 hardware Dell Diagnostics 52 Hardware Troubleshooter 55 headphone connector 12 Help and Support Center 10 help file Windows Help and Support Center 10 hibernate mode 27 28 I installing parts before you begin 61 recommended tools 61 turning off your computer 61 Internet connection about 16 connection options 16 problems 35 Internet connection setting up 17 K keyboard problems 37...

Page 157: ... Power Options Properties 27 printer cable 15 connecting 15 problems 44 setting up 15 USB 15 problems battery 33 blue screen 39 CD drive 34 CD RW drive 35 computer crashes 38 39 computer stops responding 38 Dell Diagnostics 52 problems continued diagnostic lights 49 drives 34 DVD drive 34 e mail 35 error messages 36 general 38 hard drive 35 Internet 35 keyboard 37 Media Card Reader 40 memory 41 mo...

Page 158: ...stem Restore 55 56 system setup about 111 entering 111 options 112 T technical support policy 120 telephone numbers 122 transferring information to a new computer 29 troubleshooting Dell Diagnostics 52 diagnostic lights 49 Hardware Troubleshooter 55 Help and Support Center 10 restore to previous state 55 56 tips 33 TV connect to computer 23 24 U USB booting to devices 117 connectors 12 V vents 12 ...

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