Dell Dimension PY349, Owner'S Manual

Page: 34 / 158

34
Solving Problems
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide .
CD and DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My
Computer . If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
E NSURE THAT THE DRIVE IS ENABLED IN THE SYSTEM SETUP PROGRAM — See "System Setup" on page 111)
T
EST THE DRIVE
—
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert bootable media and restart the computer.
C LEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 119.
C HECK THE CABLE CONNECTIONS
R UN THE H ARDWARE T ROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on
page 55.
R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 52.
A DJUST THE W INDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
C HECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 46.
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