DataCard CD800S Installation And User Manual Download Page 131

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Chapter 10: Troubleshooting

This section describes:

•

“Tools for Troubleshooting”

•

How to locate the problem (see

“Locate the Problem”

)

•

Installation problems (see

“Fixing the Printer System”

)

•

Card appearance problems (see

“Card Appearance”

)

•

Magnetic stripe problems (see

“Magnetic Stripe ”

)

•

Driver communication problems (see

“Installation Troubleshooting”

)

•

“For Managers Only”

Tools for Troubleshooting

The tools for troubleshooting a problem are similar to the supplies and
equipment you use to print cards:

•

Cards to print, used at several stages of troubleshooting

•

Print ribbon

•

Cleaning supplies, especially printer cleaning cards and a cleaning pen

•

The XPS Card PrinterDriver, if you use it when printing cards

•

The Printer Manager, for use by managers with the guidance of your service
provider

•

Procedures to identify where a problem is occurring

Summary of Contents for CD800S

Page 1: ...Datacard XPS Card Printer Installation and User Guide October 2011 Part No 539957 001 Rev B ...

Page 2: ...tion All unauthorized use and reproduction is prohibited Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries Windows is a registered trademark of Microsoft Corporation All other product names are the property of their respective owners Datacard Group 11111 Bren Road West Minnetonka MN 55343 9015 Phone 952 93...

Page 3: ... _____________________________________ 15 Prepare the Printer ________________________________________________________ 17 Load Cards____________________________________________________________ 17 Load Print Ribbon ______________________________________________________ 17 Load Cleaning Roller___________________________________________________ 18 Install Ribbon Cartridge ____________________________...

Page 4: ...____________ 70 Down Arrow Up Arrow and Enter keys _____________________________________ 70 Ribbon Light ______________________________________________________________ 70 Card Light ________________________________________________________________ 71 Use the LCD Menus____________________________________________________________ 71 LCD Menus____________________________________________________________...

Page 5: ...______________________________________________________ 90 Chapter 6 Card Design and Setup_________________________________________________ 93 Card Components ____________________________________________________________ 94 Color Printing______________________________________________________________ 94 Print Ribbon ___________________________________________________________ 94 Managing Color _______...

Page 6: ...roblem__________________________________________________ 122 Fixing the Printer System ______________________________________________ 123 The XPS Card Printer Driver ___________________________________________ 123 ID Software __________________________________________________________ 123 Using the Printer Plug in_______________________________________________ 124 Other Components of the System____...

Page 7: ...____________________________ 145 200 Card Input Hopper_______________________________________________ 145 Cables used with the Printer______________________________________________ 146 Data Cable _________________________________________________________ 146 Power Cable ________________________________________________________ 146 Chapter 12 How To Topics ____________________________________________...

Page 8: ...r Information ___________________________________________________ 183 Option Information___________________________________________________ 183 Supplies _____________________________________________________________ 183 Test _________________________________________________________________ 184 Find the Printer Serial Number ____________________________________________ 184 Viewing the Serial Number ...

Page 9: ...______________ 202 Notice to All Users _______________________________________________________ 202 Liability Statement _______________________________________________________ 203 Safety __________________________________________________________________ 203 Safe environment____________________________________________________ 203 Safe human interface ________________________________________________ ...

Page 10: ...ataCard XPS Card Printer Installation and User Guide Revision Date Description of Changes A January 2011 First release of this document as a single file B October 2011 Includes features supported by driver version 2 1 ...

Page 11: ...rd program Talk with your supervisor system administrator or other person to understand the features of your card program It will help you to successfully print cards using the printer About the Printer Card printers are compact printers that apply images and text to plastic cards The card printer can print full color and monochrome images depending on the type of print ribbon installed There are ...

Page 12: ... Feed Slot Printer with Duplex Option HINTS TIPS The printer is designed to issue cards either one at a time or in batches up to 100 cards at a time An optional 200 card input hopper is available for some printers A busy issuance site might issue up to 10 000 cards a month Often a site will have busy times and slow times During busy times the site might use more than one printer to keep up with de...

Page 13: ...3 Printer with Input Hopper Inside a single feed or hopper equipped printer ...

Page 14: ...4 Welcome to Card Printer Information Printer with Duplex Option Inside a printer with a duplex option ...

Page 15: ... label Configuration which includes options in the printer Date and country of assembly The MAC address to use when the printer is connected via an Ethernet network The printer label provides information that is useful when requesting service It can also help you know the components installed Some components might be installed by the dealer or sales group The information for those items should be ...

Page 16: ...crosoft Word or Adobe Photoshop See Installation Requirements 2 Capture devices such as A digital camera to take photos for ID badges and other cards connected to the PC A signature capture pad or fingerprint reader 3 The printer with supplies and a facility power source 4 A data connection between the printer and PC which can be a USB connection or a network connection Do not use both connections...

Page 17: ...r Use My XPS Card Printer to choose the user level This sets the type of information you view Using My XPS Card Printer you can also Open the Printers Window to view the status of the printer and to view settings Print a guide on a paper printer Link to the web site For Non Windows Users The information for the card printer can be viewed and printed from other operating systems such as Linux Inser...

Page 18: ...8 Welcome to Card Printer Information ...

Page 19: ...1GB free space on the hard drive The following operating systems are supported Windows 7 32 or 64 bit Windows Vista 32 or 64 bit Windows XP 32 bit Windows MSXML 6 0 and the Windows XPS Essentials pack are required to install the printer driver The driver installer checks the operating system for these files and installs them if needed Windows 2003 Server 32 or 64 bit Windows 2008 Server 32 or 64 b...

Page 20: ...with the network You can connect many network printers to one PC The maximum number of printers depends on the capacity of the network to deliver data to the printer USB Requirements To install a printer using a USB connection the following components are required A high speed USB port USB 2 0 is recommended A USB cable to connect the printer to the PC A USB cable is supplied with the printer A PC...

Page 21: ... 8 80 224 4 00 102 6 85 174 4 00 102 21 21 539 4 00 102 Options such as a large output stacker and 200 card input hopper add height to the printer Additional clearance is required when using these options Place the printer in an environment with temperatures ranging from 60 F to 95 F 15 C to 35 C Use a single phase 3 wire grounded receptacle Keep all dust dirt food and liquids away from the printe...

Page 22: ...cal Requirements The power supply has earned the ENERGY STAR and is rated as follows Printer Model Electrical Requirements SD260 110 240V 50 60 Hz 3 0 Amp SD360 CD800 The power supply detects the input voltage and works within the range stated The printer is ENERGY STAR qualified only when used with the included power supply ...

Page 23: ...he printer and then installing the driver Most often the driver is installed using the installation CD shipped with the printer The driver installation procedure prompts you to power on the printer and when to connect cables Installation includes the following steps 1 Choosing Your Installation Method 2 Prepare the Printer Load Cards Load Print Ribbon Load Cleaning Roller 3 Install the Printer Dri...

Page 24: ...allation CD Download If you do not have access to the installation CD install the driver from a downloaded driver file USB Installation using a downloaded driver Network Installation using a downloaded driver Printer Sharing Printer sharing allows one or more PCs clients to print cards to a printer installed on a different PC host The driver uses the built in printer sharing capabilities of the op...

Page 25: ...be connected to a PC using USB cables Use one powered high speed USB 2 0 hub Do not daisy chain multiple hubs The printer s must be powered on for the PC to detect it It must remain powered on during installation To Install Additional Printers For each USB printer installed after the initial USB installation follow these instructions 1 Load supplies and then power on the printer See Prepare the Pr...

Page 26: ...l be sent to the selected printer even if more than one card printer is attached to the PC When messages are displayed the title bar of the message box displays the name of the printer causing the message Keep track of the printer names Each printer has its own icon in the Printers window and each printer has separate Properties and Printing Preferences dialog boxes Settings are not shared among p...

Page 27: ...ual feed printer skip this step and keep a supply of blank cards close to the printer For printers with an input hopper continue with these steps 1 Open the input hopper a 2 Fan cards before placing them into input hopper b Insert magnetic stripe cards with the stripe down and toward the right hand side of the input hopper 3 Close input hopper c Load Print Ribbon Load the ribbon when you install t...

Page 28: ... one full turn Load Cleaning Roller Load a new cleaning roller with each new roll of print ribbon The printer ships with the cleaning roller spindle installed on the print ribbon cartridge 1 Remove the cleaning roller spindle from the ribbon cartridge and slide the continuous cleaning sleeve onto the spindle a 2 Snap the spindle with sleeve installed back onto the ribbon cartridge b 3 Remove the p...

Page 29: ...bbon cartridge into the printer 1 Hold the print ribbon cartridge by the handle and lower into the printer with the handle toward the front of the printer 2 Check to see that the ribbon cartridge is correctly positioned in the guides 3 Close the printer cover ...

Page 30: ...dure prompts you to power on the printer and when to connect cables Use one of the following links to view instructions about how to install the printer driver USB Installation using the Installation CD USB Installation using a downloaded driver Network Installation using the Installation CD Network Installation using a downloaded driver USB Installation using the Installation CD 1 Log on to the P...

Page 31: ...se agreement s presented click the Accept box and then click the blue arrow pointing to the right 5 Follow the steps to Prepare the Printer Use the green media controls to view step by step instructions about how to Prepare the Printer 6 Click the blue arrow pointing to the right 7 Plug in and power on the printer ...

Page 32: ...22 Install the Printer 8 The installer will prompt you to connect the printer to the PC using a USB cable ...

Page 33: ...e Card page appears Check that Ready is displayed on the LCD panel and click the Print Sample Card button Installation is complete when the sample card prints successfully For more information on how to print a sample card or a printer test card see Print Driver Sample Cards or Print a Printer Test Card ...

Page 34: ...and choose the driver for your printer and operating system B Click the link C When the File Download dialog appears click Save D Choose a location on your PC such as C Temp and click Save Your network might prevent the download or installation of this file Ask your network support personnel for help when downloading this file and when installing the driver 3 Browse to the location of the file sav...

Page 35: ...ow the steps to Prepare the Printer Use the green media controls to view step by step instructions about how to Prepare the Printer 8 Click the blue arrow pointing to the right 9 Plug in and power on the printer ...

Page 36: ...26 Install the Printer 10 The installer will prompt you to connect the printer to the PC using a USB cable 11 Connect the printer to the PC using a USB cable ...

Page 37: ... that Ready is displayed on the LCD panel and click the Print Sample Card button Installation is complete when the sample card prints successfully For more information on how to print a sample card or a printer test card see Print Driver Sample Cards or Print a Printer Test Card ...

Page 38: ...or access 2 Insert the driver CD in the PC s drive The driver installer window opens 3 Click the Install a Network Printer button 4 The driver might require additional software and present a license agreement for that software Read the license agreement s presented click the Accept box and then click the blue arrow ...

Page 39: ...to Prepare the Printer Use the green media controls to view step by step instructions about how to Prepare the Printer 6 Click the blue arrow pointing to the right 7 Connect the printer to the network using an Ethernet cable ...

Page 40: ...on the printer 9 Use the LCD panel to retrieve the printer s IP Address For step by step instructions see Retrieve the Printer IP Address 10 Return to the Main menu on the LCD display Check that Ready is displayed and the User button glows green ...

Page 41: ...onfigure Port button and enter the IP Address retrieved in Step 9 in the Printer Name or IP Address area IMPORTANT In some cases the Port Number changes when the printer s IP address is entered If a number other than 9100 is displayed in the Port Number field delete the number and type 9100 The printer uses Port 9100 ...

Page 42: ... with an Installation CD in the printer carton In most cases install the driver from the Installation CD If you do not have access to the Installation CD follow these steps 1 Log on to the PC as a user with Administrator access 2 Obtain the download file on a portable storage medium such as CD or USB drive and copy it to your hard drive by email and save it to your hard drive or using a method suc...

Page 43: ... network support personnel for help when downloading this file or when installing the driver 3 Browse to the location of the file saved in Step 2 on your PC 4 Double click the downloaded file The file will have a name similar to XPSCardPrinterDriver exe The driver installer window opens 5 Click the Install a Network Printer button ...

Page 44: ...he license agreement s presented click the Accept box and then click the blue arrow 7 Follow the steps to Prepare the Printer Use the green media controls to view step by step instructions about how to Prepare the Printer 8 Click the blue arrow pointing to the right 9 Connect the printer to the network using an Ethernet cable ...

Page 45: ...35 10 Plug in and power on the printer ...

Page 46: ...Use the LCD panel to retrieve the printer s IP Address For step by step instructions see Retrieve the Printer IP Address 12 Return to the Main menu on the LCD display Check that Ready is displayed and the User button glows green ...

Page 47: ...onfigure Port button and enter the IP Address retrieved in Step 11 in the Printer Name or IP Address area IMPORTANT In some cases the Port Number changes when the printer s IP address is entered If a number other than 9100 is displayed in the Port Number field delete the number and type 9100 The printer uses Port 9100 ...

Page 48: ...y is displayed on the LCD panel and click the Print Sample Card button to verify that the installation is complete Installation is complete when the sample card prints successfully For more information on how to print a sample card or a printer test card see Print Driver Sample Cards or Print a Printer Test Card ...

Page 49: ...lay 2 Press the USER button a Suspended appears on Line 1 Menu available appears on Line 2 and the USER button glows amber 3 Press the ENTER key b Main Menu is displayed on Line 1 and Maintenance appears on Line 2 4 Press the down arrow key c Main Menu displays on Line 1 and Status is displayed on Line 2 5 Press the ENTER key d Status appears on Line 1 and Serial Number displays on Line 2 6 Press ...

Page 50: ... appears on Line 1 and the printer s IP Address will be displayed on Line 2 10 Record the printer s IP Address i 11 Exit the menu system by pressing the USER button repeatedly until Ready is displayed on Line 1 and the USER button changes from amber to green ...

Page 51: ... as the host PC Printer Sharing Requirements Set Up the Host PC for Printer Sharing Windows 7 64 bit Install the Driver on the Client PC Windows 7 Set Up the Host PC for Printer Sharing Windows XP 32 bit Install the Driver on the Client PC Windows XP 32 bit Set Up the Host PC for Printer Sharing Windows Server 2003 32 bit Install the Driver on the Client PC Set up the Host PC for Printer Sharing W...

Page 52: ...ost PC Windows XP 32 bit Client PCs Windows Server 2003 R2 32 bit Host PC Windows XP SP3 Windows Vista or Windows 7 32 bit Client PCs Windows Server 2008 R2 64 bit Host PC Windows XP SP3 Windows Vista or Windows 7 64 bit Client PCs The Host and the Client PC must be using the same type of processor either 32 or 64 bit The Host PC must be configured and enabled for sharing The Host PC must remain o...

Page 53: ...s The Printers window opens B Right click on the printer and select Properties The Printing Properties window opens C Click on the Sharing tab to display the settings a Select the Share this printer checkbox to enable sharing b Write down the printer name or rename the printer This step is important to success The client PC installation requires the printer name to install the driver c Make sure t...

Page 54: ... to reflect the card design including ribbon type print mode and magnetic stripe options Write the settings down so you can make the same settings on the client PC Install the Driver on the Client PC Windows 7 The Client PC must have a user account and password that matches an account on the Host PC 1 Install the driver on the client PC A Login to the client PC with an account that has administrat...

Page 55: ...ill default to YMCKT ribbon and 300 x 300 dpi resolution Follow these steps to change the default settings A Set Ribbon Type a Open Printing Preferences for the shared printer b Click the Layout tab and then click the Advanced button c Select the type of ribbon from the Ribbon Type drop down list d Click the Apply button e Close Printing Preferences B Set Print Resolution a Open Printing Propertie...

Page 56: ...iew tab and scroll down to bottom of the Advanced settings list Check the Use simple file sharing Recommended checkbox 3 Enable printer sharing A From the Windows Start menu choose Settings Printers and Faxes The Printers window opens B Right click on the printer and select Properties The Printing Properties window opens C Click on the Sharing tab D Click If you understand the risks but wnat to sh...

Page 57: ...appear in the list add the names or create a group a Choose the Add button to open the Users and Groups dialog box b Click on the name and click Add Repeat for each name to add c When finished adding names click OK The Users and Groups dialog box closes D In the Names list select the name or group for which you want to specify permissions a Select Manage this printer for the Everyone group b To re...

Page 58: ...lick the A network printer or a printer attached to another computer radio button F Click Next G In the Searching for available printers window choose Connect to this printer and click Next H Type the name of the Host PC and the shared printer name following this format host PC name shared printer name I Choose the shared printer from the drop down list and then click Next J Click Yes in the Conne...

Page 59: ...ge the default settings A Set Ribbon Type a Open Printing Preferences for the shared printer b Click the Layout tab and then click the Advanced button c Select the type of ribbon from the Ribbon Type drop down list d Click the Apply button e Close Printing Preferences B Set Print Resolution a Open Printing Properties for the shared printer b Click the Print Mode tab c Select the resolution from th...

Page 60: ...to success The Client PC installation requires the printer name to install the driver F Click OK to save the settings Install the Driver on the Client PC The Client PC can be using Windows XP Windows Vista or Windows 7 32 bit operating systems The following instructions may be slightly different based on the operating system of the client PC 1 Install the driver on the client PC The Client PC must...

Page 61: ...lient PC Install the ID Works XPS Card Printer Plug in if necessary Install the support files XPS Essential Pack and MSXML v6 3 Configure the Client PC Settings on the client PC such as ribbon type and print resolution must be configured to match the settings of the host PC A Set Ribbon Type a Open Printing Preferences for the shared printer b Click the Layout tab and then click the Advanced butto...

Page 62: ...aring to ON 3 Enable printer sharing A From the Windows Start menu choose Devices and Printers The Printers window opens B Right click on the printer and select Properties The Printing Properties window opens C Click on the Sharing tab to display the settings D Select the Share this printer checkbox to enable sharing E Name the printer F Write down the name of the printer This step is important to...

Page 63: ...e or group c Select Apply to save the change Save changes for each name d Close Printer Properties 5 Use the tabs and settings in Printing Preferences and Printer Properties to reflect the card design including ribbon type print mode and magnetic stripe options Write the settings down so you can make the same settings on the client PC Install the Driver on the Client PC The Client PC can be using ...

Page 64: ...olution must be configured to match the settings of the host PC The client PC will not automatically detect the type of ribbon installed in the printer instead it will default to YMCKT ribbon and 300 x 300 dpi resolution Follow these steps to change the default settings A Set Ribbon Type a Open Printing Preferences for the shared printer b Click the Layout tab and then click the Advanced button c ...

Page 65: ... jobs can be paused or deleted from the Print Manager The card job remains in the print queue until it is sent to the printer See Windows help for information on using Print Manager The printer status and card count information shown in Printer Properties are not available at the client PC Use the options in Printer Manager to view card counts and printer status of the shared printer See Open the ...

Page 66: ... the error message on the PC will automatically close Accounts with Print permissions can view error messages from the Windows Print Manager The message will appear in the Status column of the Print Manager on client PCs The print job with the error can be deleted from the Print Manager however the error must be cleared at the printer Clearing the error at the LCD screen will automatically remove ...

Page 67: ...the same model with the same features installed Interactive mode print jobs such as smart card processing or magnetic stripe read commands cannot be processed on printers belonging to a printer pool These features require a printer to PC direct connection All printers should have the same type of supplies installed and the same settings applied Use the settings in Printer Manager to set magnetic s...

Page 68: ...a downloaded driver 2 Connect each printer that will be included in the pool to the network using an Ethernet cable 3 Write down the IP address of each printer See Retrieve the Printer IP Address for the steps to follow 4 Configure for Printer Pooling A Open Printer Properties For more information see Open Printer Properties B Click the Add Port button on the Ports tab C Click once on the Standard...

Page 69: ...nter that will be added to the pool J Click Close when all printers and ports have been added 5 Enable printer pooling A From the Properties Ports tab make sure there is a check in the box next to the original printer port Click once on the original printer port and check the Enable Printer Pooling checkbox B Check the boxes next to the ports added in Step 4 C Click Apply to save the settings 6 Cl...

Page 70: ... using a downloaded driver 2 Connect each printer that will be included in the pool to the network using an Ethernet cable 3 Write down the IP address of each printer See Retrieve the Printer IP Address for the steps to follow 4 Configure for Printer Pooling A Open Printer Properties For more information see Open Printer Properties B Click the Add Port button on the Ports tab C Click once on the S...

Page 71: ...ort wizard C Repeat these steps for each printer that will be added to the pool D Click Close when all printers and ports have been added 5 Enable printer pooling A From the Properties Ports tab make sure there is a check in the box next to the original printer port Click once on the original printer port and check the Enable Printer Pooling checkbox B Check the boxes next to the ports added in St...

Page 72: ...g a downloaded driver see Network Installation using a downloaded driver 2 Connect each printer that will be included in the pool to the network using an Ethernet cable 3 Write down the IP address of each printer See Retrieve the Printer IP Address for the steps to follow 4 Set up the print server properties A Open the Device and Printers folder and select the printer B Click Print Server Properti...

Page 73: ...h to complete the wizard K Repeat these steps for each printer that will be added to the pool L Click Close when all printers and ports have been added 5 Enable printer pooling A From the Print Server Properties Ports tab make sure there is a check in the box next to the original printer port Click once on the original printer port and check the Enable Printer Pooling checkbox B Check the boxes ne...

Page 74: ...ager to view card counts and printer status of the individual printers in the pool See Open the Printer Manager for more information The Print Sample Card and Magstripe Test Card buttons on the Printer Properties Status page are not available for a printer belonging to a printer pool Print sample cards or test cards from the LCD panel on the printer For more information on printing sample cards fr...

Page 75: ...int on Both Sides of the Card for details Print a sample card Print Driver Sample Cards for details Make sure The printer system is set up See Printer System for details The card design is set up See Card Design and Setup if you need to set up the design Ribbon is loaded in the printer See Load Ribbon for the steps to follow HINTS TIPS Make sure magnetic stripe cards are inserted correctly The pri...

Page 76: ...o send the card to the printer Printing from Other Software 1 Open the software application 2 Select the XPS Card Printer as the current printer 3 Use Page Setup to choose the ID1 page size 4 Set the margins to 0 zero or zed 5 Create the card design A Add graphics such as a company logo or photos B Add text information such as name address or employee number C For information about additional card...

Page 77: ...d the card to the printer 6 At the printer insert a card in the single feed slot Printing from Other Software 1 Open the software application and select the card printer as the current printer 2 Use Page Setup to choose the ID1 page size 3 Set the margins to 0 zero or zed 4 Create the card design A Add graphics such as a company logo or photos B Add text information such as name address or employe...

Page 78: ...68 Printing Cards HINTS TIPS Push the card in until the printer moves it Orient all cards the same way Do not touch the card surface to be printed Handle cards by their edges or wear gloves ...

Page 79: ...utton to power the printer off and on All lights show steady amber while the printer powers on To power off the printer press the switch for 1 to 2 seconds until the printer powers off If the printer is processing cards you can press for 2 or more seconds to power the printer off immediately You hear the power down tone Cards in the printer are not completed LCD panel The LCD panel shows the print...

Page 80: ...stem The light shows whether the printer is ready busy printing or not available Off Printer is off Green Printer is ready Blinking green Printer is busy Amber The printer is not ready The POWER button was pressed to turn the printer off Blinking Amber The printer has an error Down Arrow Up Arrow and Enter keys Use the arrow keys to move through the printer menu system and the ENTER key to make a ...

Page 81: ...printer problem applies to cards Use the LCD Menus The front panel of the printer includes an LCD display with keys When the printer is not actively printing cards the LCD menu is available See Use the Front Panel for more information about other features of the front panel Use the menu for tasks including See Get the Printer Network IP Address View the printer USB IP Address See Get the Printer U...

Page 82: ... printer returns to the Printer Ready status after two minutes of no activity Changes not applied will be lost To leave a selection without changing the value press the up or down arrow key to scroll to Exit and then press the ENTER key Messages and Conditions When the printer cannot process the card sent it issues a condition Conditions are displayed on the LCD display on the front panel In most ...

Page 83: ...r to those on the printer Messages appear on the PC sending the card Messages might be in the background behind the application sending the card On some operating systems the message might appear in the status bar Click the icon in the status bar to open the message If more than one message was issued the next message is displayed after you click the button to close the current message If you have...

Page 84: ...inters are installed and use the 7 x driver message DR00914 might be displayed To correct this remove the 7 x driver and install the 4 x Card Printer Driver Responding to Messages Quick Link to a Message 100 Request not supported 101 Job could not complete 102 Card not in position 103 Printer problem 104 Critical problem 105 Magstripe data error 106 Magstripe data not found 107 Magstripe read data...

Page 85: ...sable The card cannot print 503 The magnetic stripe data is missing The card cannot print 505 Bonjour is not installed Cannot connect to the printer 506 A card is currently processing 100 Request not supported To print the card 1 Change the data to match printer features and settings 2 Send the new card to print again HINTS TIPS The card if it started to print should be discarded Make sure you hav...

Page 86: ... the ribbon cartridge 2 Turn the knob to move the card so the printer can eject it 3 Replace the ribbon cartridge and close the printer HINTS TIPS Check the ribbon to make sure it is not torn See 110 Print ribbon out or missing to fix the ribbon if needed Remove any debris from the print area Ask your Manager for assistance if needed 103 Printer problem The printer has a problem that prevents it f...

Page 87: ...5 Magstripe data error The printer could not verify the magnetic stripe data written on the card The printer encoded data on the card but could not verify all of the data To print the card again 1 Insert a magnetic stripe card that matches the printer settings 2 Press the USER button on the printer or click Retry in the Message box HINTS TIPS The card might have been turned the wrong way The card ...

Page 88: ...age box HINTS TIPS The card might not match printer settings or the data sent Ask the Manager to verify that the card the data and the printer settings match 107 Magstripe read data error The printer could not read the magstripe data on the card To read the card 1 Insert a magnetic stripe card with data 2 Insert the card with the magnetic stripe down and to the right side of the printer HINTS TIPS...

Page 89: ...TIPS The card might have been turned the wrong way The card might not have a magnetic stripe 109 Print ribbon problem The print ribbon is not moving properly To fix the ribbon 1 Open the printer and remove the ribbon cartridge 2 Fix the ribbon and move the repaired area one full turn 3 Replace the ribbon cartridge and close the printer HINTS TIPS Remove any debris from the print area If the card i...

Page 90: ...negative images of printed data To keep the data confidential follow your policy to discard used ribbon 111 Card not picked The printer did not pick a card To load cards 1 Open the input hopper 2 Insert cards in the input hopper Cards can stick together slide or fan cards to separate the edges before loading the input hopper 3 Close the input hopper and resume printing 4 For printers with single c...

Page 91: ...ds by their edges Wear gloves 113 Close cover to continue The printer cover must be closed to print 1 Close the cover 2 Push down on the cover to latch it HINTS TIPS Make sure the ribbon cartridge is installed Make sure the cartridge handle is even with the edges of the printer 114 Cover opened during job The printer cover must be closed to print 1 Close the cover 2 Push down on the corners of the...

Page 92: ...nter has a magstripe option that is not working Request service 2 If no the printer does not have a magstripe option 3 To print the card without magstripe remove magstripe data from the card and send it again HINTS TIPS To remove magstripe data you might need to Uncheck a box in the application Change the font from Mag Track X XPS Card Printer to a printable font such as Arial Verdana or Calibri 1...

Page 93: ...inter brand and model HINTS TIPS When the printer recognizes that a supported ribbon is installed all enhanced product features are enabled and successful card printing can begin 120 User paused the printer A person pressed the USER button on the printer and a card was in process 1 The card can continue processing without damage HINTS TIPS If the user pressed the button for several seconds the car...

Page 94: ... those settings Ask the Manager to verify that the card the data and the printer settings match See Magnetic Stripe for information about data allowed for specific formats Make sure fonts or escapes are used correctly 123 Insert new card then continue The card requires you to insert a new card in the exception slot 1 Insert the card in the printer 2 Resume HINTS TIPS Make sure to use the correct t...

Page 95: ... help if needed HINTS TIPS Make sure you have chosen the correct printer in the application Ask the Manager for assistance if needed 501 The printer connection was lost Printing the card is canceled The printer connection was lost Printing the card is canceled To print the card make sure the printer is powered on and connected to the PC 1 Connect the power cord Use the power switch to power on the...

Page 96: ... Identify the magnetic stripe data using escapes or fonts See Use Magnetic Stripe Escapes or Use Magnetic Stripe Fonts To print on the card change the setting in Printing Preferences to disable Encode Only See Encode Magnetic Stripe without Printing 505 Bonjour is not installed Cannot connect to the printer The driver uses Bonjour for Windows to connect to a printer using a USB cable If you previo...

Page 97: ...87 506 A card is currently processing The driver is currently processing an interactive job Wait until the current card is complete and then send the card again ...

Page 98: ... You can perform the following cleaning tasks Run a cleaning card Clean the printhead Run a cleaning card Run a printer cleaning card to clean debris from the inside of the printer The cleaning card can remove most contaminants from the printer 1 Begin with the printer powered on 2 Open the printer cover and remove the print ribbon cartridge 3 Close the cover The Ribbon Light will blink rapidly 4 ...

Page 99: ...t area and press the USER button to start the cleaning cycle The printer moves the card through the printer several times and ejects it in the output stacker 13 Remove the used cleaning card Wait a few minutes for the rollers to dry 14 Replace the cards in the input hopper 15 Replace the cleaning sleeve with a new sleeve and remove the protective cover See Load Cleaning Roller for the steps to fol...

Page 100: ...er replacement or if it has been accidently touched The oils from hands could affect print quality 1 Begin with the printer powered off 2 Open the printer cover and remove the print ribbon cartridge 3 Open the cleaning pen 4 Using gentle pressure move the cleaning pen back and forth along the full length of the printhead edge until it is completely clean 5 Replace the print ribbon cartridge and cl...

Page 101: ...hing the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead Only use the cleaning pen to clean the printhead Other materials can stick to the printhead and cause damage Use the cleaning pen up to 8 times and then replace it ...

Page 102: ...92 Using the Printer ...

Page 103: ...s topcoat Corporate style guidelines For example a corporate style guide can specify a particular shade of red for the logo This section describes the card design components available and provides detailed information about them Color Printing Monochrome Printing Topcoat Printing Card Design Magnetic Stripe Card Design Smart Card Printing and Non Printing Areas HINTS TIPS An organization might hav...

Page 104: ... card components The software you use to produce cards affects the settings available and how you might use them Color Printing This section includes Print Ribbon Managing Color Printing Text Printing Graphics Types of Color Images Set the Print Resolution Print Ribbon Color printing uses a print ribbon with three color panels Y yellow M magenta and C cyan The ribbon also includes a black K panel ...

Page 105: ...lude brightness and contrast The Windows driver includes settings to fine tune the brightness and contrast for the card See Settings for more information In a non Windows environment color management or graphics software can be used to manage images Printing Text The printer can print text in any color Small characters are likely to be more readable if they are formatted as black and printed with ...

Page 106: ... camera settings to obtain consistent high quality photos Evaluate the quality of printed photos after the image capture system is optimized Use the Color Settings tab in Printing Preferences to adjust the printed output if necessary Next evaluate the other color areas of the card such as text or logo The application might have settings that can help improve the printed color of text Image editing...

Page 107: ...ften printed with the black panel It also prints any monochrome or one bit per pixel graphics using the K panel Monochrome Ribbon Monochrome ribbon produces single color cards Monochrome ribbon can be Alternating black and topcoat panels KT or KTT ribbon The printer applies Black and two topcoat panels on the same side of the card Continuous black K ribbon A continuous color such as green or silve...

Page 108: ...one bit per pixel image such as pure black text on a white background the driver processes it using the K panel of the print ribbon If the data contains a pixel of color other than pure black or pure white such as the various colors in a JPEG image it processes the image using the YMC panels of the print ribbon The XPS Card Printer driver can be set to detect bar code data before printing and if d...

Page 109: ...D and Postal bar codes 1 D Bar Codes Postal Bar Codes Code 11 PostNet Code 39 Planet Code 39 Extended RM4SCC Code 93 AustraliaPost Code 128 IntelligentMail 2of5 Interleaved Codabar 2 D Bar Codes Patch Code PDF417 EAN 8 Data Matrix EAN 13 QR CodE UPC A Micro QR Code UPC E Add 2 Sdd 5 ...

Page 110: ...thers color and grayscale graphics Dithering converts areas other than black or white to dots so the single color ribbon can approximate the lightness and darkness of the original graphic HINTS TIPS Monochrome means one color When printing cards the opposite of monochrome is full color or YMC printing Topcoat Printing When a ribbon with a topcoat or T panel is installed the printer can apply topco...

Page 111: ...be applied over the magnetic stripe smart card chip or signature panel of a card To prevent topcoat application see Printing and Non Printing Areas for more information HINTS TIPS Topcoat is applied as an even consistent film ...

Page 112: ... about the magnetic stripe The magnetic stripe option is set up to define the coercivity number of tracks and data format The coercivity and data format are set in the printer The installer sets these values and they remain the same for all cards printed using the same design See Set Magnetic Stripe Coercivity if you need to change the coercivity The data format determines how many characters can ...

Page 113: ... Association The maximum number of characters for ABA format is 37 characters Numeric characters and the following special characters are allowed TTS Thrift Third Standard The maximum number of characters for TTS format is 104 characters Numeric characters and the following special characters are allowed Single Track Option The default data encoding format for a single track magnetic stripe module...

Page 114: ...racters are also supported They include the following special characters 45 Katakana characters and the following 10 Katakana characters Each time you start using Japanese language characters or stop using them a hidden character is added Each hidden character reduces the number of characters you can encode by one character ...

Page 115: ...r Information about the smart card module installed and the type of cards to use can be requested from your service provider or value added reseller Requirements The following items are required when personalizing smart cards A direct local connection between the printer and the PC Smart card reader in the printer A smart card cable for the smart card port used The illustration shows the location ...

Page 116: ... PcProx Contactless S4 iClass Read Contactless S5 iClass Read Write Contactless S6 Duali Dual The S1 value on the configuration label indicates that the printer was ordered from the factory with the basic smart card components installed Basic components include the mounting hardware only An integrator must install a contactless reader supplied by others If the S2 value is included in the configura...

Page 117: ...int Blocking Escapes for other areas Standard Magnetic Stripe Area Use the following dimensions to prevent printing in the magnetic stripe area The 3 track magnetic stripe is usually on the back of the card while the single track magnetic stripe is usually on the front of the card The green arrow shows the direction the card travels through the printer A B C 3 track 3 37 in 85 6mm 1 46 in 37 1mm 0...

Page 118: ... escapes to define custom nonprinting areas for one or more of the following Blocking printing but not topcoat Non standard areas such as a preprinted logo or a signature panel More than one area on the same side of the card Card Layout The arrangement or layout of components helps to determine how well your card design works for users Follow these guidelines to position card design components for...

Page 119: ...rom the panel can cause printing problems on an adjacent card Place the image above below or to the side of the panel Avoid uneven areas that can result in inconsistent print quality Do not place an important image directly on the other side of a smart card chip The card might not be as flat in that area and printing voids can occur Badges If cards are used as badges you might want to punch a hole...

Page 120: ...s Printer Properties which provides status information about the printer It also has port setup permissions and update tools See Open Printer Properties Printer Manager The printer includes the Printer Manager which displays information about the printer The manager or installer uses it to set up the magnetic stripe option and to work with your service provider when troubleshooting problems See Op...

Page 121: ...ly The installation assigns a default printer name If you want to use a different name you can change the name from the Printer and Devices window If you have changed settings in Preferences the settings return to default values For best results change the printer name if needed after installation and before changing settings Communication with the Printer How the XPS Card Printer Driver and print...

Page 122: ...cted to many printers over the network Each printer has a separate instance of the driver Each printer needs to have a different name The driver takes care of this requirement Using the driver The XPS Card Printer Driver provides the Windows dialogs for Printing Preferences for setting the page or card design and Printer Properties to manage the printer in the Windows environment Using settings in...

Page 123: ...nter and supplies status see View Printer Status View card counts see View Card Counts using the Driver View the driver version see View the Driver Version Set Windows Permissions see Printer Permissions HINTS TIPS The Ports tab of the Printer Properties dialog includes an Enable Bidirectional Support checkbox The driver always uses bi directional communication with the printer Changing the checkb...

Page 124: ...114 Printer Driver ...

Page 125: ...atches your printer type Updating the Driver If a newer printer driver is released it can be downloaded from the Web site listed in the bar at the bottom of the page Important Do not use any of the following methods to remove or replace the existing driver The Printer Properties Advanced tab New Driver button Delete the printer from the Printers or Hardware window After downloading the driver foll...

Page 126: ...ption see Install the Lock Option Deviations Deviations are specially adapted products created as a special order Most often the driver or the firmware is deviated sometimes the hardware printer is also changed If you have a deviated driver firmware or printer be very careful about updating the driver or firmware A deviated driver or firmware will have a version number with d near the end similar ...

Page 127: ...tart Control Panel Hardware and Sound Printers Windows XP and Windows Server 2003 choose Start Settings Printers and Faxes 3 Make sure all cards sent to the printer have printed You cannot delete a printer that has jobs in the print queue Double click the printer icon to open the Print Manager and view the print jobs If any jobs appear do the following A If the job is paused and you want it to pri...

Page 128: ...118 Removing a Printer from a Windows PC 5 Insert the driver CD into the PC s drive 6 Click the Remove Printer Driver icon on the main installer screen 7 Click the Remove the Driver button ...

Page 129: ...t until the driver is removed The installer will show you the progress of the uninstall 9 You may be prompted to restart the PC If a restart is required remove the USB cable and then click the Restart Now button ...

Page 130: ...120 Removing a Printer from a Windows PC ...

Page 131: ...allation Troubleshooting For Managers Only Tools for Troubleshooting The tools for troubleshooting a problem are similar to the supplies and equipment you use to print cards Cards to print used at several stages of troubleshooting Print ribbon Cleaning supplies especially printer cleaning cards and a cleaning pen The XPS Card PrinterDriver if you use it when printing cards The Printer Manager for ...

Page 132: ...onnect another device such as a light to the same outlet to verify that the power source functions correctly Connect the printer to a functioning outlet and repeat beginning with step 1 3 Make a printer test card See Print a Printer Test Card for the steps to follow Does the test card print Does it look like one of the cards shown in the topic If yes the printer is working correctly Continue to st...

Page 133: ... and solutions See Magnetic Stripe if the card includes magstripe data and it causes a magstripe message Fixing the Printer System See Printer System for typical components of the system If any one component does not work properly printing cards can be affected The XPS Card Printer Driver ID Software Using the printer plug in Other components of the system The XPS Card Printer Driver The XPS Card ...

Page 134: ...e sent from the application as text Using the Printer Plug in ID software might include a printer plug in which takes the data in the ID software and makes it available in the form the driver can use Other Components of the System An ID or badge system usually includes a camera to take photos and can include other capture devices such as those for biometric data Using and maintaining these compone...

Page 135: ...eds to be removed before the printer can be installed Disconnect the printer from the PC If the printer was installed make sure it is deleted See Removing a Printer from a Windows PC for the steps to follow Open the Windows Device Manager 1 Locate the device to delete The device might be called Unknown device or it might be located under the Printers or Network Adapters folder The device might be ...

Page 136: ...ower management on the PC has shut down USB communication Open the Device Manager and the list of USB devices Disable shutdown for each hub in the list You might need to restart the PC to make the changes take effect Hibernation on a laptop PC requires several moments to enable USB communication Unplug the USB printer port and then connect it again Replace the PC port or the PC Contact your PC or ...

Page 137: ...he network administrator can check communication between a server and the printer Make sure the user is logged in to the network The printer is not configured with the correct network address Make sure that the server name or IP address has been entered in the Port Settings or Configure Port dialog box on the computer See Get the Printer USB IP Address for the steps to follow Check that Ready is d...

Page 138: ...es Ports tab Message 500 appears after you send a card to print If this happens often consider switching from DHCP network addressing to Static IP addressing See Set the Driver Network Port Value for more information The network is not operating properly Check the network using another device and fix or report network problems To check the network print to a different paper printer or check the av...

Page 139: ...nter is connected using a USB cable the driver must be removed and the printer must be installed again A user with administrator Windows XP or Owner Creator Windows Vista and 7 permissions is required to remove and install the printer See the Quick Install Guide available through My XPS Card Printer for the required sequence The SD260 device was removed from the Safely Remove Hardware list Power o...

Page 140: ... changed As a result the two indicators can show different data In the print queue Windows Print Manager print jobs show an error and are removed without printing The print queue shows jobs that Windows is still tracking Those jobs can be in the queue at the printer waiting for other jobs to complete The Driver Sample Card or mag stripe test card do not print The Print directly to printer choice i...

Page 141: ...ange Encode Only to Off The Print Ribbon is loaded incorrectly Remove the print ribbon and install it correctly The page size was not set to ISO ID1 In the application use Print set up to choose the card printer The correct page size will be available after choosing the printer See Printing Cards for details Color printing on top of a black background does not appear on the card The printer uses t...

Page 142: ... cards that opens at the correct page size The color printing has flaws Problem Probable Cause Solution One or more unprinted lines appear on the card The printhead is dirty or damaged Clean the printhead See Clean the Printhead One color panel is not aligned correctly with other color panels The cards are slipping in the track Run a cleaning card See Run a Cleaning Card The cards are not the corr...

Page 143: ...requirements for the printer See Cards for specifications The rollers are dirty or the card packaging contains debris Run a cleaning card See Run a Cleaning Card If needed obtain a different supply of cards Part of the printed image is discolored Cards might have fingerprints or other dirt on them Handle cards carefully See Card Quality Guidelines A signature panel is located on the other side of ...

Page 144: ...coat on it Print only new cards See Cards for specifications The printhead is not installed correctly Contact your service provider for instructions on installing the printhead correctly The printing in too dark Problem Probable Cause Solution The card shows wrinkles in darkly colored areas The card includes very dark areas Change the design to use smaller areas of dark color The printhead is not ...

Page 145: ...ochrome ribbon Contact your service provider Format text to print black so the text is not dithered Printing is uneven or is missing in some areas The monochrome K power setting is too low The cards require a different setting Increase the monochrome intensity Find a balance between printing all card data and causing wrinkles A black and white image prints using the color panels The Windows Pictur...

Page 146: ...ipe Encode and print the card again If the message appears again run a cleaning card to clean the mag stripe head The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected To use the cards you have select low coercivity encoding To encode with high coercivity obtain cards manufactured for high coercivity encoding See Print a Printer Test Card Message 10...

Page 147: ...er Manager See Open the Printer Manager Make sure the application is using the selected encoding format for the track If the application and track are set to the same format and the message appears repeatedly contact the application provider for assistance The application sent track data for a track not supported by the magnetic stripe module Check the type of magnetic stripe option in the printer...

Page 148: ...138 Troubleshooting ...

Page 149: ...ll panel or short panel options Use full panel print ribbon when the card design calls for color printing on the entire card Short panel print ribbon is for use when only a portion of the card design calls for color For example a card design may have a color photo on the top or left of the card and black text on the bottom of the card The color area for short panel ribbon is 1 57 inches 40mm The Y...

Page 150: ...bbon 300 images per roll Monochrome Print Ribbon A monochrome ribbon prints the entire card in one color Monochrome ribbon can be Alternating black and topcoat panels KT or KTT ribbon Continuous black K ribbon A continuous color such as red or silver A roll of certified monochrome ribbon enables the Ribbon Saver feature in the printer Ribbon Saver can increase the number of cards printed with each...

Page 151: ...ard quality purchase and store quantities that can be used within one year The print ribbon and card stock might require secure storage and tracking Follow your policy for storing and tracking the supplies used to make cards Choose a location away from direct sunlight with a temperature between 32 F and 77 F 0 C and 25 C A humidity range from 40 to 60 non condensing is recommended Supply rolls sho...

Page 152: ...e with a magnetic stripe on one side of the card Pre Punched Cards For best results punch cards after printing them The cards can have a punched area within 1 inch 25mm of the left hand edge as the cards are loaded in the printer If the card has a magnetic stripe the card cannot be punched anywhere in the stripe New Cards for Color Printing The printer is designed to print on new card stock If you...

Page 153: ...ter to print high quality graphics on them successfully Card Surface The card must be free of irregularities such as particles embedded in the surface The card surface must be smooth and even Surface irregularities can cause loss of contact resulting in printing voids The printing surface must be glossy Card edges must be free of raised burrs which can cause printing voids This is especially true ...

Page 154: ...e light can cause yellowing of cards on exposed edges Keep cards in their original packaging Cards should be at room temperature when they are used If cards are stored in a cooler environment than the printer allow them to reach room temperature before using Replacement Parts The following replacement parts for use with the printer are available Printhead Cartridge The printer has a replaceable pr...

Page 155: ... holds the replaceable cleaning sleeve Large Output Hopper Option The printer can use a large output hopper which holds about 100 cards The user can replace the small standard hopper with the large hopper without using tools Lock Option The printer can be used with a cable lock Obtain the lock from your dealer because it includes an added security plate Power Supply The power supply is rated at 10...

Page 156: ...d network cable sometimes called a Category 5 or Cat 5 cable to connect the printer to a network port Smart Card Cable Use a USB cable up to a maximum of 6 feet 2 meters long to connect the smart card port to the PC Power Cable The power cable connects to facility power and the printer power supply Be sure to use a cable that grounds to the facility power source The printer can use one of the foll...

Page 157: ...147 Chinese power cable Japanese power cable HINTS TIPS Use only one data cable with a printer If you need to connect more than one PC to a printer use a network connection ...

Page 158: ...148 Supplies and Parts ...

Page 159: ...D Menu Change a Card Design Run a Cleaning Card Clean the Printhead Set the Driver Network Port Value Encode Magnetic Stripe without Printing Change the LCD Backlight Get the Printer Network IP Address Get the Printer USB IP Address Load Cards Load Ribbon Open Printing Preferences Open the Printer Manager Open Printer Properties Print Driver Sample Cards Print a Printer Test Card Print on Both Sid...

Page 160: ... Magnetic Stripe Coercivity Set the Print Area Set IP Address Type Use Print Blocking Escapes Use Magnetic Stripe Escapes Use Magnetic Stripe Fonts View the Driver Version View Network Information Print More Than One Copy of a Card Set the Print Resolution Print Bar Codes Using Monochrome ...

Page 161: ...t to the printer base You can remove the standard hopper and attach the large output hopper without using tools Follow the steps in this topic to attach the printer to the bases and to install the larger output hopper 1 Position one base section with the open end facing the back of the printer 2 Lift the printer over the base section 3 Align the tabs in the base with the slots in the bottom of the...

Page 162: ...ght side of the printer The base and large output hopper remain attached when the printer is moved or carried Install the 200 Card Input Hopper The standard input hopper can hold about 100 cards Some printers can be upgraded to use a 200 card input hopper The 200 card input hopper kit includes the larger hopper with cover attached The standard hopper is easily removed and the 200 card hopper can b...

Page 163: ... The security plate is installed in the printer and is designed to accommodate the T bar of the Kensington lock 1 Prepare the printer by installing the metal security plate and then follow the instructions included in the packaging 2 The security plate receptacle is located on the underside of the printer towards the back left hand side 3 Insert the security plate into the receptacle with the open...

Page 164: ...Vista C From the Start Menu in Windows XP 2 Click the Color Adjustment tab to view it 3 The tab contains two similar images the original image and the adjusted image They show how the changes might look on a card 4 Check Enable Color Adjustment if needed to use the settings Brightness To change the overall lightness or darkness of the card change the Brightness setting 1 Click the Up arrow to make...

Page 165: ...it 4 Print one or more cards to verify your changes 5 Print one or more cards from the ID software 6 Print a sample card from the Properties Status page 7 Evaluate the appearance of the cards 8 Repeat these steps until the cards meet your requirements 9 Click the Apply button to save the new values Color Balance Before you use color adjustment read and understand the Color Printing topic 1 Evaluat...

Page 166: ...each change to save it 6 Print one or more cards to verify your changes A Print one or more cards from the ID software B Print a sample card from the Properties Status page 7 Evaluate the appearance of the cards 8 Repeat these steps until the cards meet your requirements 9 Click the Apply button to save the new values HINTS TIPS The settings on the Color Adjustment page affect the color printing o...

Page 167: ...rinter for Update button to see the counts if additional cards have printed About Card Counts Total counts are all the cards the printer has processed Current counts are all cards since the last time the count was reset Current counts are resettable by the printer manager The printer only sends updated card counts when you click the Ask Printer for Update button The printer includes cards picked f...

Page 168: ...the menu system 4 Press an arrow key to display Status on line 2 of the LCD panel 5 Press the ENTER key to enter the Status menu 6 Press an arrow key to display Card Counters on Line 2 7 Press the ENTER key to display Card Count on Line 2 8 Press the ENTER key to view the total number of cards picked on this printer 9 Press the ENTER key to display Cycle Count on line 2 A cycle is one pass of the ...

Page 169: ...ble display 19 Press the USER button to display Ready on the LCD panel Change a Card Design Card design is the name given to the combined features of the printed cards See Card Design and Setup for more information An organization can change The arrangement of card components such as moving a photo from the center to the left side of the card The source for card components such as using a differen...

Page 170: ...graphic logo on the card The camera for taking photos The location for taking photos Then Check the Color Adjustment setting See Color Printing for information about how to improve the appearance on one element on a card If changing A bar code A magnetic stripe Then See Monochrome Printing if printing bar codes See Magnetic Stripe if adding or changing a magnetic stripe Print several samples of th...

Page 171: ... panel 7 Press the ENTER key to enter the menu system 8 Press the ENTER key to enter the Maintenance menu 9 Press the ENTER key to choose Cleaning Card 10 With Cleaning Card displayed on Line 2 press the ENTER key to display Start on Line 2 11 Press the ENTER key to display Insert Cleaning Card in the LCD panel The USER button and the Card light blink 12 Open the cleaning card package Place the cl...

Page 172: ... and forth along the full length of the printhead edge until it is completely clean 5 Replace the print ribbon cartridge and close the printer cover 6 Power on the printer 7 Print a sample card to verify the quality of printing HINTS TIPS Avoid touching the printhead edge with your fingers Avoid touching the printing edge of the printhead cartridge with any sharp objects which can permanently dama...

Page 173: ...ton to open the Enter Network Address XP and Vista or Configure Port Windows 7 dialog 6 The Printer Name or IP Address shows the current IP Address of the printer if assigned 7 Enter the current IP Address if needed 8 Click Apply or Close to close the Ports dialog Print a sample card from the driver to confirm printer and driver communication See Print Driver Sample Cards 9 Click OK or Close to cl...

Page 174: ... are not necessary and you can use the settings in the software to encode without printing 1 Open Printing Preferences See Open Printing Preferences for the steps to follow 2 On the Layout tab click the Advanced button 3 Click the Encode Only choice and choose On as the setting Skip this step if you are using ID Software 4 Click OK to save the setting and close the Advanced page and then click App...

Page 175: ...n to display Suspended on Line 1 of the LCD panel 2 Press the ENTER key to enter the menu system 3 Press the down arrow key to scroll to the Configuration menu 4 Press the ENTER key to enter the Configuration menu LCD Backlight is the first choice on the menu 5 Press ENTER to change the LCD Backlight 6 Press the down arrow key to lower the light level or press the up arrow key to increase the leve...

Page 176: ...ess the Down Arrow to display Network Status on line 2 8 Press ENTER to display the Network Status menu 9 Press the Down Arrow to display IP Address on line 2 10 Press ENTER to display the IP Address Record the IP Address 11 Press ENTER to return to the Network menu Subnet Mask is displayed on line 2 12 If all you need is the IP address skip to step 18 13 Press ENTER to display the Subnet Mask val...

Page 177: ...s ready press the USER button to suspend the printer 4 Press the ENTER button to enter the menus 5 Press the down arrow to display Status on line 2 6 Press ENTER to enter the Status menu 7 Press the down arrow to display USB IP Address on line 2 8 Press ENTER to display the USB IP Address 9 Press the down arrow repeatedly to display Exit on line 2 10 Press ENTER repeatedly to exit the menu system ...

Page 178: ...these steps 1 Open the input hopper a 2 Fan cards before placing them into input hopper b 3 Insert magnetic stripe cards with the stripe down and toward the right hand side of the input hopper 4 Close input hopper c Load Ribbon Load the ribbon when you install the printer and when the ribbon runs out 1 Open the printer s top cover 2 Remove the print ribbon cartridge ...

Page 179: ...ribbon cartridge 1 Remove the cleaning roller spindle from the ribbon cartridge and slide the continuous cleaning sleeve onto the spindle a 2 Snap the spindle with sleeve installed back onto the ribbon cartridge b 3 Remove the protective wrapper from the cleaning sleeve c Install Ribbon Cartridge Install the assembled print ribbon cartridge into the printer 1 Hold the print ribbon cartridge by the...

Page 180: ... XPS Card Printer From the Start Menu in Windows 7 or Vista From the Start Menu in Windows XP Open Preferences from My XPS Card Printer 1 Open My XPS Card Printer from the desktop icon 2 Click the Open Printers Window choice 3 On the Printers Window right click the icon for the printer to select it 4 Choose Preferences from the Pop up Menu 5 The Printing Preferences dialog opens ...

Page 181: ...s and Faxes to open the Printers Window 2 On the Printers Window right click the icon for the printer to select it 3 Choose Preferences from the Pop up Menu 4 The Printing Preferences dialog opens HINTS TIPS To save a setting click the Apply button before moving to another tab Windows discards settings that are not applied The Preferences dialog contains settings that Windows uses to manage your c...

Page 182: ...anager which displays information about the printer The manager or installer uses it to set up the magnetic stripe option and to work with your service provider when troubleshooting problems 1 Get the printer IP Address For a network connection see Get the Printer Network IP Address For a USB connection see Get the Printer USB IP Address 2 Open the Web Browser on the PC 3 In the Address area of th...

Page 183: ...he menu HINTS TIPS The access level controls the information displayed and the changes that can be made If the Browser cannot connect to the printer make sure The printer display shows Ready Another user does not have a Print Manager session running WebUsers can use the Status menu to view Printer Status Choose Status Printer Status Card Counts Choose Status Audit Data Model versions and other inf...

Page 184: ...IPS The Printer Properties dialog contains settings and values that Windows uses to communicate with and manage the printer The Printer Properties dialog has the following tabs General Ports See Communication with the Printer Sharing See Printer Sharing Advanced Color management See Adjust the Colors Printed Security See Printer Permissions Device settings Printer Status See View Printer Status Ca...

Page 185: ...pen the Printers Window 3 On the Printers Window right click the icon for the printer to select it 4 Choose Properties from the Pop up Menu 5 The printer Properties dialog opens HINTS TIPS Windows 7 includes a priority feature where 1 is low priority and 99 is high priority If you have multiple users or submit multiple cards at about the same time this Windows feature does not override the timing ...

Page 186: ...rs access to all features of the printer and driver including messages Messages inform users when they need to change the ribbon load cards or fix problems Prevent any access to the printer by unauthorized users To Set Printer Permissions 1 Login to the PC as the Creator Owner Vista and Windows 7 or with Administrator permissions Windows XP 2 Open Printer Properties See Open Printer Properties 3 C...

Page 187: ... a basic ID card The card can be printed with any ribbon the printer supports The driver also includes a magnetic stripe test card available when the printer includes a magnetic stripe option The card has the same data printed on it and encoded on the magnetic stripe 1 Open Printer Properties See Open Printer Properties 2 Click the Status tab 3 The Status tab shows the printer status The printer s...

Page 188: ...ected card The Number of Copies entry on the Printing Preferences Advanced page does not apply to the sample cards Print a Printer Test Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working 1 Begin with the printer Ready The USER button shows steady green 2 Press the USER button to display Suspended on Line ...

Page 189: ...ally turn the card to print on both sides Simplex printers support manual duplex printing The printer prints one side of the card places the card in the card output stacker and displays a message The card must be turned and inserted into the hopper or manual feed slot to print the back of the card Using the XPS Card Printer Driver you can print on both sides of the card Use ID software or another ...

Page 190: ...d Flip on Long Edge settings 5 Put a card in the input hopper or single feed slot 6 Click Print to send the card to the printer 7 The printer processes the first side of the card 8 The printed card exits to the output hopper 9 The Front Panel shows Insert same card side 2 up and the User and Card lights flash 10 Pick the card up by the edges and turn it over Insert it under all cards in the input ...

Page 191: ... 4 Type the number of copies you want to print in the Number of Copies area You can print from 1 to 255 copies of the same card design 5 Click the Apply button 6 Click the OK button to close Printing Preferences 7 Send the card s to print Rotate the Card 1 Open Printing Preferences See Open Printing Preferences for the steps to follow 2 On the Layout tab click the Advanced button 3 Click the Rotat...

Page 192: ...he tab shows the date and time the information was retrieved from the printer 4 To get the latest information from the printer click the Ask Printer for Update button Printer Status The Icon and Printer Status line show Icon Printer Status Ready The printer is not processing a card Suspended The printer was paused or is processing a card from another PC which has an error Busy The printer is proce...

Page 193: ...build version of the firmware currently running in the printer Option Information The options or features included in this printer Supplies The Supplies area shows Initializing The printer is powering on The printer is off is shutting down or is not connected Icon Printer Status OK The printer has ribbon and at least 10 of the roll remains Ribbon remaining shows the estimated percentage of ribbon ...

Page 194: ...guration Label for information The XPS Card Printer Driver provides the serial number on the Printer Properties Printer Status tab See View Printer Status for more information The printer menu system available from the front panel of the printer shows the printer serial number Unknown The ribbon is missing or is printer is not processing a card Ribbon remaining shows 0 percent Ribbon Type For supp...

Page 195: ...ress the ENTER key to enter the menu system 4 Press the down arrow to display Status on line 2 5 Press the ENTER key to enter the Status menu 6 Status is displayed on Line 1 and Serial Number is displayed on Line 2 7 Press the ENTER key to show the serial number 8 To print cards press the ENTER key repeatedly until Ready is displayed on Line 1 and the USER button glows green ...

Page 196: ...nfiguration menu 5 Press the ENTER key to enter the Configuration menu 6 Press the down arrow key to display Magstripe on Line 2 7 Press the ENTER key to enter the menu Coercivity is displayed on line 2 8 Press the ENTER key to enter the Coercivity menu Coercivity is displayed on line 1 and the current setting is displayed on line 2 9 Press an Arrow to display the intended coercivity 10 Press the ...

Page 197: ...or the steps to follow 2 Click the Print Area Tab 3 For the side of the card with the non printing area click the Print and topcoat entire side of card except list and choose the area 4 For the example shown do not print the ISO 3 Track Magnetic Stripe area on the back of the card Text shown on the back is formatted with a mag stripe font and will be encoded 5 Click Apply to save the setting and t...

Page 198: ...rinting Properties 2 Click the Print Mode tab 3 Choose from the following options Always use standard resolution 300 x 300 dpi The Always use standard resolution setting is the default setting It will print all card elements at standard 300 x 300 dpi resolution Always use best possible resolution The Always use best possible resolution settings will print the card at the highest possible resolutio...

Page 199: ...figuration Protocol and means that the network assigns the IP Address to the printer The printer is set to DHCP in the factory See Get the Printer Network IP Address if you use DHCP addressing Static IP means that the IP Address is assigned usually by your network support personnel If the IP Address is assigned then the Subnet Mask and Gateway Address are assigned also ...

Page 200: ... key to scroll to the Configuration menu 6 Press the ENTER key when Configuration appears on Line 2 7 Press the down arrow key until DHCP Static IP is displayed on Line 2 8 Press the ENTER key to enter the DHCP Static IP menu 9 Press an arrow key to scroll to display Static IP on Line 2 10 Press the ENTER key to apply the setting Configuration will be displayed on Line 1 and DCHP Static IP is disp...

Page 201: ...address byte shows three digits when it can be changed and the cursor is under the right most digit c When all four bytes are correct press the ENTER key 15 Repeat Steps 12 through 14 to enter Subnet Mask and Gateway Address information 16 Press ENTER when finished entering all address information 17 Press ENTER to Apply Restart 18 Press the USER button repeatedly to exit the menu system Ready is ...

Page 202: ...For custom areas which you define use this topic The XPS Card Printer Driver recognizes escape statements to define print areas Escape statements are specific sequences of characters that mark data with a special purpose Areas defined using escapes override driver settings unless no area is defined The driver provides the following types of escape statements Block print Add topcoat Remove topcoat ...

Page 203: ...ape statement can take the place of settings made in Preferences by omitting the dimension values For example PB prevents print blocking on a card The escape statement can specify more than one area of the same type by placing a semicolon character between the sets of values Print Blocking A print blocking escape statement begins with PB Examples PB 10 10 55 15 Printing is blocked in one area and ...

Page 204: ...area is defined as a series of four values in millimeters separated by a space top left width height A semicolon is used to separate topcoat rectangles if more than one area is specified within the same escape For example TR rect1top rect1left rect1width rect1height rect2top rect2left rect2width rect2height After the last rectangle the character is used to end the escape sequence Full Card Topcoat...

Page 205: ...stripe to customize your print and topcoat areas Use ID software a custom application or escapes to define custom non printing areas for one or more of the following Blocking printing but not topcoat Non standard areas such as a preprinted logo or a signature panel More than one area on the same side of the card ...

Page 206: ...ts 4 Type the encode data text for one track The example shown uses the track Start Sentinel Data End Sentinel syntax The text for track 1 looks like this 1 Zachary Hamilton 12345 Finance Press ENTER to end a line 5 Repeat Steps 3 and 4 for each track of magnetic stripe data End each line with an ENTER keystroke Do not put data for two tracks on the same line Do not allow text to encode to wrap to...

Page 207: ... Start Sentinel data End Sentinel 1 IATA 1 ENCODING WITH ESCAPES Datacard HiFX RP90x and SRxxx JVC and Fargo The only Start Sentinel permitted for tracks 2 and 3 is semicolon 2 ABA 2 1234567890 3 TTS 3 1234567890 HINTS TIPS The driver recognizes all supported escape codes Use a small font size to shorten lines of text to encode Keep text to print on a different line from text to encode When the dr...

Page 208: ...mount of space used for encoded data End each line with an ENTER keystroke Do not put data for two tracks on the same line Do not allow text to encode to wrap to another line You can use two or more lines of text for one track Each line must start and end with escape codes The driver will add append lines for the same track together Data to encode can be on side 1 front or side 2 back of the card ...

Page 209: ... stripe data sent by the driver is always encoded on side 2 of the card Magnetic stripe data will be converted to uppercase capital letters if needed If not allowed characters are sent within the magnetic stripe data the printer displays a message View the Driver Version 1 Open Printer Properties See Open Printer Properties 2 Click the About tab 3 The About tab shows the driver version 4 Click Clo...

Page 210: ...way Address if used Then see Set IP Address Type Print Bar Codes Using Monochrome The card printer can be set to detect bar codes that could be embedded in an image and send the data to print using the K panel of color print ribbon See Types of Bar Codes Detected for the type of bar codes that can be detected by the driver For more information on printing bar codes see Printing Bar Codes Set the b...

Page 211: ...dio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice for Canada This digital apparatus does not exceed ...

Page 212: ...ct the problem Notice for Taiwan Notice for Japan This equipment is in the Class A category of information technology equipment based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment VCCI When used in a residential area radio interference may be caused In this case the user may be required to take appropriate corrective actions Notice to All Users ...

Page 213: ...and the Low Voltage Directive 73 23 EEC Therefore safety issues pertaining to operation and repair of Datacard Group brand equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard Group brand equipment and are not to be considered as comprehensive on all matters of safety Safe environment C...

Page 214: ...tates and or other countries The Color Blue with Platinum Flecks mark is a registered trademark of DataCard Corporation in the European Union and other countries Microsoft Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation Photoshop is a registered trademark of Adobe Systems Incorporated TrueType Apple and Bonjour are registered trademarks of Apple Computer ...

Page 215: ...tal special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any theory of liability whether in contract strict liability or tort including negligence or otherwise arising in any way out of the use of this software even if advised of the possibility of such damage D...

Page 216: ...206 Legal Notices ...

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