Creo iqsmar series, Installation And Maintenance Manual

Page: 153 / 200

Scanner/Application Hangs 139
• Make sure that the original is placed on the base glass according to
one of the following:
• The original is taped directly onto the base glass.
• The original is taped onto a mask that is placed on the
registration pins.
• Run the Scanner Check procedure from the Installation & Utilities
application (see
Section 8.3 on page 89
)
. Verify that all the tests
pass.
10.4 Scanner/Application Hangs
Symptoms
• Scanner application hangs.
• Warning messages are displayed.
Suggestions
•
Restart the computer.
• Switch the scanner OFF , and then ON . After a few seconds, verify
that the Status LED is a constant green.
•
If the Power LED remains red, call your service center.
• Check FireWire communication (see Section 10.2 on page 128 ).
•
Run the Scanner Checks procedure from the Installation & Utilities
application (see
Section 8.3 on page 89 ). Verify that all the tests
pass.
•
If none of the suggested actions solve the problem, prepare the log
folder, and contact your service center.