9-4
Valleylab FT10 Energy Platform User’s Guide
Product Service
Returning the Energy Platform for Service
Before returning the energy platform, call a Covidien sales representative for assistance. If
the energy platform is to be sent to Covidien, do the following:
1. Obtain a return authorization number.
Call the Covidien Technical Service Center (see page 9-6) to obtain a Return
Authorization Number. Have the following information ready before calling:
•
Hospital/clinic name/customer number
•
Telephone number
•
Department/address, city, state, and zip code
•
Model number
•
Serial number
•
Description of the problem
•
Type of repair to be done
2. Clean the energy platform.
See the previous section,
.
3. Ship the energy platform.
a. Attach a tag to the energy platform that includes the return authorization number
and the information (hospital, phone number, etc.) listed in step 1.
b. Be sure the energy platform is completely dry before packing it for shipment.
Package it in its original shipping container, if available.
c. Ship the energy platform, prepaid, to the Covidien Service Center.
