Troubleshooting
Cannot Access the NSS through FTP
Cisco Small Business NSS2000 Series Administration Guide
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Cannot Access the NSS through FTP
Problem Scenario: Users attempt to log into the NSS through FTP but are unable
to access their home directory or shares on the NSS.
Resolution: There are several configuration settings that must be defined to enable
FTP access.
STEP 1
From the Manager Menu, click Shares
FTP Setup.
STEP 2
Ensure Enable FTP is selected. (You can go through the settings on this page to
ensure they are correctly defined.)
STEP 3
Close the FTP Setup page.
STEP 4
From the Manager Menu, click Shares
Shares.
STEP 5
Click Edit for the applicable share.
STEP 6
Make sure the FTP protocol is selected, and then click Update.
STEP 7
From the Manager Menu, click Access
Network.
STEP 8
Make sure there are no filters set up to drop or reject FTP access for the
applicable IP or MAC addresses.
Cannot Rename a Folder through FTP
Problem Scenario: Users attempt to log into the NSS through FTP but are unable
to rename a folder.
Resolution: Renaming of folders is not a supported FTP standard. To rename a
folder, users must log into the NSS through NFS or CIFS (provided these are
supported protocols).
