C H A P T E R
3-1
Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
3
Managing and Monitoring the Health of Cisco
Unified Communications Manager Systems
This chapter describes how to manage and monitor the health of Cisco Unified Communications
Manager (Cisco Unified CM) systems. It contains the following sections:
•
Overview of Supported Interfaces, page 3-1
•
Critical Processes to Monitor, page 3-2
•
Available Supported MIBs, page 3-11
•
RTMT Monitoring of Cisco Unified CM System Health, page 3-12
•
Recovery, Hardware Migration, and Backup/Restore, page 3-26
•
Platform Monitoring, page 3-27
•
Software Configuration Management, page 3-32
•
Available Reports, page 3-33
•
General Health and Troubleshooting Tips, page 3-35
•
Related Documentation, page 3-44
Note
Serviceability APIs (AXL/SOAP) that are used for serviceability queries and Administrative XML
(AXL) that are used as a provisioning read and write APIs are not covered in this document.
Overview of Supported Interfaces
The following interfaces are supported on Cisco Unified CM servers:
•
SNMP MIB/Trap—Supports polling and traps by using select MIBs from Cisco and the native
platforms.
•
SSH Secure Shell Client— Replaces telnet and ftp clients by using a more secure protocol. This
application encrypts the entire network session and can use public-key authentication.
•
Local and Remote Syslog—Contains types of platform and Cisco Unified CM application events,
alerts, and alarms are written to syslog servers.
•
HTTPS—Displays the following web pages by using HTTPS—Cisco Unified CM Administration,
Cisco Unified Serviceability, Disaster Recovery System, and Unified OS Administration.
