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6-213

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages

Warning-Level Alarms

Routing List

SDL

SDI

Sys Log

Event Log

Parameter(s)

Unified CM Version(String)

IPAddress(String)

IPv6Address(String)

Recommended Action

Verify that the correct version of the application is being used. If you are not sure of the correct version,
contact the application vendor and upgrade the JTAPI/TSP to the version provided by Cisco Unified
Communications Manager. JTAPI/TSP plugins are available in Cisco Unified CM Administration
(Application > Plugins).

CtiMaxConnectionReached

Maximum number of CTI connections has been reached, no new connection will be accepted unless an
existing connection is closed.

Cisco Unified Serviceability Alarm Definition Catalog

CallManager/CtiManager

Severity

WARNING

Routing List

SDL

SDI

Sys Log

Event Log

Recommended Action

Check the CTI Manager service parameter Maximum CTI Connections for the maximum number of
connections. Carefully, consider increasing the service parameter value or disconnecting CTI
applications that are unnecessary. Refer to Unified CM Solution Reference Network Design document
in

www.cisco.com

based on the version you are using for maximum number of applications and devices

supported by CTI.

History

Cisco Unified Communications
Release

Action

8.0(1)

Name changed from kCtiMaxConnectionReached.

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Summary of Contents for MCS-7825-H3-IPC1

Page 1: ...stems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified Communications Manager Managed Services Guide Release 8 5 1 Text Part Number OL 22523 01 ...

Page 2: ...WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE US...

Page 3: ...1 2 Managed Services 1 3 Cisco Unified Serviceability 1 4 Trace Tools 1 4 Troubleshooting Trace 1 5 Trace Collection 1 5 Cisco Unified Reporting 1 5 Cisco Unified Real Time Monitoring Tool 1 6 Call Detail Records and Call Management Records 1 7 Call Detail Record Analysis and Reporting 1 7 Management Information Base 1 8 C H A P T E R 2 New and Changed Information 2 1 Cisco Unified Communications ...

Page 4: ...Unified CDR Analysis and Reporting 2 51 New Cisco CAR DB Alarms 2 51 New CAR Object and Counters 2 51 Hunt CTI Integration for CAR Reporting 2 52 CAR and CDRM Alarm Interface 2 52 System Wide Call Tracking End to End Call Trace 2 52 Cisco Unified Call Detail Records 2 52 End to End Call Trace 2 53 Remote Destination to Number Mapping and CDRs 2 53 New CDR Fields to Support Call Control Discovery 2...

Page 5: ...tform Security 3 31 Locked down System 3 32 Cisco Security Agent Support 3 32 Security Patching and Updating 3 32 Role Based Access Control 3 32 Software Configuration Management 3 32 General Install Upgrade Procedures 3 33 Detecting Installed Release and Packages 3 33 Available Reports 3 33 RTMT Reports 3 33 Serviceability Reports 3 34 Cisco Unified Reporting 3 34 General Health and Troubleshooti...

Page 6: ... Trace Configuration 4 5 SNMP Tips 4 5 SNMP Troubleshooting 4 6 SNMP R MIBs 4 8 C H A P T E R 5 Cisco Unified Real Time Monitoring Tool Tracing PerfMon Counters and Alerts 5 1 Cisco Unified Real Time Monitoring 5 1 Performance Monitoring in RTMT 5 2 PerfMon Alert Notifications 5 2 PerfMon Objects and Counters for Cisco Unified Communications Manager 5 5 Cisco Analog Access 5 5 Cisco Annunciator De...

Page 7: ... QSIG Feature 5 35 Cisco Signaling Performance 5 35 Cisco SIP 5 36 Cisco SIP Normalization 5 36 Cisco SIP Stack 5 43 Cisco SIP Station 5 51 Cisco SW Conf Bridge Device 5 52 Cisco TFTP Server 5 53 Cisco Transcode Device 5 56 Cisco Video Conference Bridge 5 57 Cisco Web Dialer 5 58 Cisco WSM Connector 5 58 PerfMon Objects and Counters for System 5 59 Cisco Tomcat Connector 5 59 Cisco Tomcat JVM 5 60...

Page 8: ...Cisco Unified Communications Manager Server Objects 5 78 IME Client 5 79 IME Client Instance 5 80 Cisco Unified Communications Manager Server Alerts 5 80 C H A P T E R 6 Cisco Unified Serviceability Alarms and CiscoLog Messages 6 1 Cisco Unified Serviceability Alarms and CiscoLog Messages 6 2 CiscoLog Format 6 2 Log File and Syslog Outputs 6 3 Standard Syslog Server Implementations 6 4 Clock Synch...

Page 9: ... 6 29 SyslogSeverityMatchFound 6 30 SyslogStringMatchFound 6 30 SystemVersionMismatched 6 31 TotalProcessesAndThreadsExceededThreshold 6 31 Preconfigured CallManager Alarm Notifications 6 32 BeginThrottlingCallListBLFSubscriptions 6 33 CallProcessingNodeCpuPegging 6 33 CDRAgentSendFileFailed 6 34 CDRFileDeliveryFailed 6 35 CDRHighWaterMarkExceeded 6 35 CDRMaximumDiskSpaceExceeded 6 36 CodeYellow 6...

Page 10: ...Emergency Level Alarms 6 52 BDINotStarted 6 52 CallDirectorCreationError 6 52 CiscoDirSyncStartFailure 6 53 ExcceptionInInitSDIConfiguration 6 53 FileWriteError 6 54 GlobalSPUtilsCreationError 6 54 HuntGroupControllerCreationError 6 54 HuntGroupCreationError 6 55 IPAddressResolveError 6 55 IPMANotStarted 6 56 LineStateSrvEngCreationError 6 56 LostConnectionToCM 6 56 NoCMEntriesInDB 6 57 NoFeatureL...

Page 11: ...lLayerFailed 6 71 SDLLinkOOS 6 72 SocketError 6 73 StopBitConfigurationError 6 73 TFTPServerListenSetSockOptFailed 6 74 TFTPServerListenBindFailed 6 74 TestAlarmAlert 6 75 TLSConnectionToIMEFailed 6 75 TVSServerListenBindFailed 6 76 TVSServerListenSetSockOptFailed 6 77 UnknownException 6 77 VMDNConfigurationError 6 78 Critical Level Alarms 6 79 BChannelOOS 6 79 CallManagerFailure 6 80 CertExpiryCr...

Page 12: ...ailed 6 100 CDRFileDeliveryFailureContinues 6 100 CFBDeviceRecoveryCreateFailed 6 101 CiscoDhcpdFailure 6 102 CiscoDirSyncProcessFailedRetry 6 102 CiscoDirSyncProcessFailedNoRetry 6 103 CiscoDirSyncProcessConnectionFailed 6 103 CiscoDirSyncDBAccessFailure 6 103 CiscoLicenseManagerDown 6 104 CiscoLicenseRequestFailed 6 104 CiscoLicenseDataStoreError 6 105 CiscoLicenseInternalError 6 105 CiscoLicens...

Page 13: ...tReceived 6 126 DirSyncInvalidScheduleFound 6 126 DirSyncSchedulerFailedToRegisterDBEvents 6 126 DirSyncSchedulerEngineFailedToStart 6 127 DirSyncScheduleDeletionFailed 6 127 DirSyncScheduleUpdateFailed 6 128 DRFMasterAgentStartFailure 6 128 DRFLocalAgentStartFailure 6 129 DRFRestoreFailure 6 129 DRFInternalProcessFailure 6 130 DRFTruststoreMissing 6 131 DRFUnknownClient 6 131 DRFSecurityViolation...

Page 14: ...ThrottlingStart 6 160 IDSEngineCritical 6 161 IDSEngineFailure 6 162 IDSReplicationFailure 6 162 InsufficientFallbackIdentifiers 6 163 InvalidIPNetPattern 6 164 InvalidPortHandle 6 164 IPMAApplicationError 6 165 IPMAOverloaded 6 165 IPMAFilteringDown 6 166 IPv6InterfaceNotInstalled 6 166 kANNDeviceRecordNotFound 6 167 kCFBDeviceRecordNotFound 6 168 kCreateAudioSourcesFailed 6 168 kCreateControlFai...

Page 15: ...d 6 188 ServiceDeactivationFailed 6 188 ServiceFailed 6 189 ServiceStartFailed 6 189 ServiceStopFailed 6 189 ServiceExceededMaxRestarts 6 190 SIPNormalizationResourceWarning 6 190 SIPNormalizationScriptError 6 192 SIPTrunkOOS 6 193 SparePartitionLowWaterMarkExceeded 6 196 SystemResourceError 6 196 TestAlarmError 6 197 ThreadPoolProxyUnknownException 6 197 UnableToRegisterwithCallManagerService 6 1...

Page 16: ...oadFailure 6 216 DevicePartiallyRegistered 6 218 DeviceTransientConnection 6 222 DeviceUnregistered 6 227 DigitAnalysisTimeoutAwaitingResponse 6 231 DirSyncNoSchedulesFound 6 232 DirSyncScheduledTaskTimeoutOccurred 6 232 DRFComponentDeRegistered 6 233 DRFDeRegistrationFailure 6 233 DRFDeRegisteredServer 6 234 DRFNoBackupTaken 6 235 DRFSchedulerDisabled 6 235 EMCCFailedInRemoteCluster 6 236 ErrorPa...

Page 17: ...led 6 254 kFixedInputCreateSoundCardFailed 6 255 kFixedInputInitSoundCardFailed 6 256 kFixedInputTranscoderFailed 6 256 kGetFileNameFailed 6 257 kIPVMSMgrEventCreationFailed 6 258 kIPVMSMgrThreadxFailed 6 258 kIpVmsMgrThreadWaitFailed 6 259 kMOHMgrCreateFailed 6 260 kMOHMgrExitEventCreationFailed 6 260 kMOHMgrThreadxFailed 6 261 kMTPDeviceRecordNotFound 6 262 kRequestedCFBStreamsFailed 6 262 kRequ...

Page 18: ...essesAndThreadsExceededThresholdStart 6 290 ThreadKillingError 6 291 UnableToSetorResetMWI 6 292 UserInputFailure 6 292 UserUserPrecedenceAlarm 6 293 BeginThrottlingCallListBLFSubscriptions 6 295 kANNAudioCreateDirFailed 6 295 MOHDeviceRecoveryCreateFailed 6 296 kDeviceMgrExitEventCreationFailed 6 297 kMOHDeviceRecordNotFound 6 297 kMOHBadMulticastIP 6 298 SSODisabled 6 299 SSONullTicket 6 299 SSO...

Page 19: ...321 TestAlarmNotice 6 321 TotalProcessesAndThreadsExceededThresholdEnd 6 322 Informational Level Alarms 6 322 AdministrativeEvent 6 322 AdminPassword 6 323 AuditEventGenerated 6 323 AgentOnline 6 324 AgentOffline 6 324 AuthenticationSucceeded 6 324 authSuccess 6 325 BDIStarted 6 325 BuildStat 6 326 CiscoDirSyncStarted 6 326 CiscoDirSyncProcessStarted 6 327 CiscoDirSyncProcessCompleted 6 327 CiscoD...

Page 20: ...338 CriticalEvent 6 339 CtiDeviceClosed 6 339 CtiDeviceInService 6 340 CtiDeviceOpened 6 341 CtiLineOpened 6 342 CtiLineOutOfService 6 342 CtiProviderClosed 6 343 CtiProviderOpened 6 345 CtiDeviceOutofService 6 346 CtiLineClosed 6 346 CtiLineInService 6 348 DatabaseDefaultsRead 6 348 DefaultDurationInCacheModified 6 349 DeviceApplyConfigInitiated 6 349 DeviceApplyConfigResult 6 350 DeviceDnInforma...

Page 21: ...eMgrRegisterWithCallManager 6 378 kDeviceMgrThreadWaitFailed 6 378 kDeviceMgrUnregisterWithCallManager 6 379 kIPVMSStarting 6 380 kIPVMSStopping 6 380 kMOHICMPErrorNotification 6 381 kMOHMgrThreadWaitFailed 6 381 kMOHMgrIsAudioSourceInUseThisIsNULL 6 382 kMOHRewindStreamControlNull 6 383 kMOHRewindStreamMediaPositionObjectNull 6 384 kMTPDeviceStartingDefaults 6 384 kReadCfgMOHEnabledCodecsNotFound...

Page 22: ...DInformation 6 400 WDStarted 6 400 Debug Level Alarms 6 401 TestAlarmDebug 6 401 Obsolete Alarms in Cisco Unified Communications Manager Release 8 0 1 6 401 Obsolete Alarms in CallManager Catalog 6 402 Obsolete Alarms in CertMonitor Alarm Catalog 6 403 Obsolete Alarms in CMI Alarm Catalog 6 403 Obsolete Alarms in CTI Manager Alarm Catalog 6 403 Obsolete Alarms in DB Alarm Catalog 6 405 Obsolete Al...

Page 23: ...e 7 66 Alarms 7 67 Cisco Unified CM Alarm Enable 7 67 Phone Failed Config Objects 7 67 Phone Status Update Config Objects 7 68 Gateway Alarm Enable 7 69 Malicious Call Alarm Enable 7 69 Notification and Alarms 7 70 H323 Device Table 7 76 Voice Mail Device Table 7 85 Voice Mail Directory Number Table 7 88 Quality Report Alarm Configuration Information 7 89 Sip Device Table 7 89 Notifications Types ...

Page 24: ...onformance 7 141 Troubleshooting 7 143 Frequently Asked Questions 7 143 CISCO SYSLOG MIB 7 144 Revisions 7 145 Definitions 7 145 Object Identifiers 7 145 Textual Conventions 7 145 Basic Syslog Objects 7 146 Syslog Message History Table 7 147 Notifications 7 149 Conformance Information 7 150 Compliance Statements 7 150 Units of Conformance 7 150 Troubleshooting 7 150 Trap Configuration 7 150 Freque...

Page 25: ...14 sysApplElmtPastRunTable 8 17 Additional Scalar Objects that Control Table Sizes 8 21 sysApplMap Group 8 23 Conformance Macros 8 25 Troubleshooting 8 26 Linux and Cisco Unified CM Releases 5 x 6 x 7 x 8 26 Windows and Cisco Unified CM Release 4 x 8 26 Using Servlets in Cisco Unified CM 7 x 8 27 Frequently Asked Questions 8 28 RFC1213 MIB MIB II 8 28 Revisions 8 29 Definitions 8 29 Object Identif...

Page 26: ... Host Resources Storage Group 8 79 Host Resources Device Group 8 81 File System Table 8 90 Host Resources Running Software Group 8 92 Host Resources Running Software Performance Group 8 95 Host Resources Installed Software Group 8 96 Conformance Information 8 98 Compliance Statements 8 98 Cisco Unified CM Release 6 x Feature Services 8 100 Cisco Unified CM Release 6 x Network Services 8 102 Troubl...

Page 27: ...pplicable MIBs in Cisco Unified CM Release 8 5 1 9 2 Cisco Unified CM Release 8 0 2 9 3 Inapplicable MIBs in Cisco Unified CM Release 8 0 2 9 4 Cisco Unified CM Release 8 0 1 9 5 Inapplicable MIBs in Cisco Unified CM Release 8 0 1 9 6 Cisco Unified CM Release 7 1 2 9 8 Inapplicable MIBs in Cisco Unified CM Release 7 1 2 9 8 Cisco Unified CM Release 7 1 1 9 9 Inapplicable MIBs 9 10 Cisco Unified CM...

Page 28: ...Contents xxvi Cisco Unified Communications Manager Managed Services Guide OL 22523 01 ...

Page 29: ...deployment models and related Management Information Bases MIBs It also explains syslogs alerts and alarms for the managed services that Service Providers implement in their networks This document outlines basic concepts including Simple Network Management Protocol SNMP and the features of Cisco Unified Serviceability including Real Time Monitoring Tool RTMT Audience This document provides informa...

Page 30: ...cumentation Guide for a complete list of documents including Cisco Unified Serviceability Administration Guide Chapter Description Chapter 1 Overview Describes concepts with which you need to be familiar to implement SNMP MIBs and serviceability features Chapter 2 New and Changed Information Describes the new and changed information in Cisco Unified Communications Manager releases Chapter 3 Managi...

Page 31: ...ription boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks...

Page 32: ... content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party auth...

Page 33: ...ications Manager Documentation Guide for your release here You can also use the Documentation Custom Search utility to search through the documentation for this product To browse the documentation for another Cisco product search or navigate from here Cisco Unified Communications Manager Documentation Guide The Cisco Unified Communications Manager Documentation Guide describes the various document...

Page 34: ...xxxii Cisco Unified Communications Manager Managed Services Guide OL 22523 01 Related Documentation ...

Page 35: ...ased call processing component of the Cisco Unified Communications family of products A wide range of Cisco Media Convergence Servers provides high availability server platforms for Cisco Unified Communications Manager call processing services and applications The Cisco Unified CM system extends enterprise telephony features and functions to packet telephony network devices such as IP phones media...

Page 36: ...rries voice traffic between the distributed sites Cisco Unified CM BE 5000 supports three main types of deployment models Single site multisite WAN with centralized call processing and multisite WAN deployment with distributed call processing Cisco Unified CM BE 5000 is a single platform deployment running both Cisco Unified CM and Cisco Unity Connection on the same server Each type is described i...

Page 37: ...rovider Managing these services to ensure continuous operation requires a system that monitors fault configuration performance and security across all of the network elements The introduction of element to element synchronization and the issues of using different vendor products complicates the task Cisco Unified Serviceability and SNMP attempt to address some of these network management issues Ar...

Page 38: ...s Manager Administration Guide For information about configuring Serviceability features refer to the Cisco Unified Serviceability Administration Guide This section contains the following topics Trace Tools page 1 4 Troubleshooting Trace page 1 5 Trace Collection page 1 5 Cisco Unified Reporting page 1 5 Trace Tools Trace tools assist you in troubleshooting issues with your voice application Cisco...

Page 39: ...ys all the settings as read only except for some parameters of trace output settings for example Maximum No of Files You can modify these parameters even after you apply troubleshooting trace settings Trace Collection Use Trace and Log Central an option in the RTMT to collect view and zip various service traces and or other log files With the Trace and Log Central option you can collect SDL SDI tr...

Page 40: ... Time Monitoring Tool RTMT is a client side application that uses HTTPS and TCP to monitor system performance device status device discovery CTI applications and voice messaging ports RTMT can connect directly to devices by using HTTPS to troubleshoot system issues RTMT performs the following tasks Monitor a set of predefined management objects that monitor the health of the system Generate variou...

Page 41: ...ined storage limits exist If the storage limits are exceeded the CDR Repository Manager deletes old files to reduce the disk usage to the preconfigured low water mark The post processing applications can later retrieve the buffered historical data to re get any lost corrupted or missing data The CDRM feature which is not aware of the flat file format does not manipulate the file contents CDRM incl...

Page 42: ...nternational Organization for Standardization ISO and joint ISO CCITT These branches and those that fall below each category have short text strings and integers to identify them Text strings describe object names while integers allow computer software to create compact encoded representations of the names For example the Cisco MIB variable authAddr represents an object name and gets denoted by th...

Page 43: ...ps556 prod_release_notes_list html Cisco Unified Communications Manager Release 8 5 1 This section describes the new and changed information in Cisco Unified Communications Manager Release 8 5 1 It contains the following subsections Audit Log Support for Cisco Unity Connection page 2 2 Alarm Additions and Changes page 2 3 Enhanced Reason Codes page 2 4 New Perfmon Counters for Cisco SIP Normalizat...

Page 44: ...t limited to users contacts call management objects networking system settings and telephony Task management enabling or disabling a task Bulk Administration Tool bulk creates bulk deletes Custom Keypad Map map updates Cisco Personal Communications Assistant Cisco PCA The Cisco Personal Communications Assistant client logs the following events User logging user logins and user logouts All configur...

Page 45: ...ollowing new alarms are generated for OPTIONS ping SIPTrunkISV SIPTrunkOOS SIPTrunkPartiallyISV SIP Normalization and Transparency Cisco Unified Communications Manager identifies the usage of and errors with SIP normalization scripts that is when the script gets opened and closed as well as when errors and resource warnings occur The following new alarms are generated for SIP Normalization and Tra...

Page 46: ...utomatically attempt to register again If this alarm occurs again manually reset the device If this alarm continues to occur after the manual reset there may be a protocol error CapabilityResponseTimeout SCCP only The Cisco Unified CM timed out while waiting for the device to respond to a request to report its media capabilities Possible causes include device power outage network power outage netw...

Page 47: ...n reached InitializationError Indicates that an error occurred when the Cisco Unified CM tries to initialize the device PowerSavePlus The device powered off as a result of the Power Save Plus feature that is enabled for this device When the device powers off it remains unregistered from Cisco Unified CM until the Phone On Time is defined in the Product Specific Configuration for this device CallMa...

Page 48: ... Description Table 2 1 Cisco SIP Normalization Display Name Description DeviceResetAutomatically This counter indicates the number of times that Cisco Unified CM automatically resets the device SIP trunk The device reset is based on the values that are specified in the Script Execution Error Recovery Action and System Resource Error Recovery Action fields on the SIP Normalization Script Configurat...

Page 49: ...ore the reset occurs If the counter continues to increment after you fix the script problem examine the script again ErrorInit This counter represents the number of times a script error occurred after the script successfully loaded into memory but failed to initialize in Cisco Unified CM A script can fail to initialize due to resource errors an argument mismatch in a function call the expected tab...

Page 50: ...script loads or initializes the script is disabled If a resource error occurs during execution the configured system resource error recovery action is taken The setting of the System Resource Error Recovery Action field on the SIP Normalization Script Configuration window in Cisco Unified Communications Manager Administration defines this action MemoryUsage This counter specifies the amount of mem...

Page 51: ...s msgAddHeaderUriParameter This counter represents the number of times that the script added a SIP header URI parameter to a SIP header in the message If you are using the msg addHeaderUriParameter API in the script this counter increases each time that the msg addHeaderUriParameter API executes successfully If the counter behavior is not as expected examine the script logic for errors msgAddHeade...

Page 52: ...in the script this counter increases each time that the msg removeHeaderValue API executes successfully If the counter behavior is not as expected examine the script logic for errors msgSetRequestUri This counter represents the number of times that the script modified the request URI in the message If you are using the msg setRequestUri API in the script this counter increases each time that the m...

Page 53: ...gh pt object If you are using the pt addRequestUriParameter API in the script this counter increases each time that the pt addRequestUriParameter API executes successfully If the counter behavior is not as expected examine the script logic for errors ScriptActive This counter indicates whether the script is currently active running on the trunk The following values display for the counter 0 Indica...

Page 54: ...rring Check for any unexpected SIP normalization events in the SDI trace files ScriptOpened This counter indicates the number of times that the Cisco Unified CM attempted to open the script For the a script to open it must load into memory in Cisco Unified CM initialize and be operational A number greater than one in this counter means that Cisco Unified CM has made more than one attempt to open t...

Page 55: ...ounter indicates the number of times that the system automatically reset the script The script resets based on the values that are specified in the Script Execution Error Recovery Action and System Resource Error Recovery Action fields in the SIP Normalization Script Configuration window in Cisco Unified CM Administration This counter specifies a count of the number of automatic script resets afte...

Page 56: ...t pass through the Cisco Unified Communications Manager The Cisco Unified Communications Manager stores the messages on a per transaction basis in a new Call Log file which can be downloaded through Cisco Unified Real Time Monitoring Tool RTMT for post processing activity RTMT users can search or trace the calls based on the following criteria Calling Number URI Called Number URI Start Time Durati...

Page 57: ...4 etc If you want to search for numbers with a in them use For example to search for a Called Number like 12 45 enter 12 45 in the search box If matching calls are found the Matching Call pane displays Start Time Calling DN Original Called DN Final Called DN and Termination Cause Code The Termination Cause Code helps to identify the failure calls and provides the reason for the failure of the call...

Page 58: ...m Log File Displays the entire log file SIP Message Appears only when the Include SIP Message check box is checked Displays the actual SIP message that gets logged into the SDI log file Step 6 The following table lists the messages that display when you move your mouse on each SIP message in the Call Flow Diagram Displayed Messages Description Sender Displays the IP address of the originating call...

Page 59: ...eck box is checked Step 7 Click Save The call flow diagram gets saved as index html in the specified folder along with the SIP messages You can email the files to the Technical Assistance Center TAC Note If the files are zipped extract the zipped files to a local folder and open them to view the images You can do the following a To view the online help click Help b To exit the Analyze Call Diagram...

Page 60: ...ectory 3 User directly saves the call flow diagram files under user dir directory All the files in user dir are deleted except the newly created files and the user dir directory 4 User saves the call flow diagram files in a folder which is outside user dir directory user dir and its contents are removed The folder created by the user is not deleted Limitations The following limitations apply when ...

Page 61: ...erated when the hard disk usage on the Cisco Unity Connection server reaches ten percent below the percentage limit specified on the System Settings Advanced Disk Capacity in Cisco Unity Connection Administration For example with a capacity threshold limit of 95 percent the alert is triggered when usage reaches at least 85 percent Default Configuration Table 3 lists the default configuration for t...

Page 62: ...viceability choose Tools CDR Analysis and Reporting For CAR users or administrators From the web browser enter https Server ip name 8443 car Enable Email Selected Trigger Alert Action Default Table 3 Default Configuration for the DiskConsumptionCloseToCapacityThreshold RTMT Alert continued Value Default Configuration Table 4 Default Configuration for the DiskConsumptionExceedsCapacityThreshold RTM...

Page 63: ...t updated for all the trunks Step 2 In the Max No of Ports field enter the number of ports for each trunk that you want to configure The maximum number of ports range from 1 to 1000 Note CAR uses the values that were provided for the trunk when it was added in Cisco Unified Communications Manager Administration Therefore some trunks will already have a zero for maximum number of ports depending on...

Page 64: ...ero in the database The user must update H 323 trunk ports information in the CAR Trunk Configuration window Be aware that the only port detail information that is taken from the CAR Trunk Configuration window is only for those trunks that do not have port details that are available or that show zero in the Cisco Unified Communications Manager database This section describes how to generate view o...

Page 65: ...You can generate a report for up to five trunks at a time Step 6 To move the chosen trunk to the list of Selected Trunks box click the down arrow The trunk s that you chose displays in the Selected Trunks box Step 7 If you chose Generate New Report enter the date range of the period for which you want to see call information Note Ensure the date and time range does not exceed one month Step 8 If y...

Page 66: ...iguration Guide For information on installing RTMT on a Cisco Unified Communications Manager server refer to the Cisco Unified Real Time Monitoring Tool Administration Guide This section describes the new and changed information in Cisco Unified Communications Manager Release 8 0 2 It contains information on new performance objects and alerts for both the Cisco Unified Communications Manager serve...

Page 67: ...n Manager IME Server IME Server System Performance Alerts The following alerts are available on the Cisco Intercompany Media Engine server to support the Cisco Intercompany Media Engine feature For descriptions and default configuration settings refer to the Cisco Intercompany Media Engine Installation and Configuration Guide BannedFromNetwork IMEDistributedCacheCertificateExpiring IMEDistributedC...

Page 68: ... file path Audit Event is generated by this application Severity level is Informational CriticalEvent Failed to write into the primary file path Audit Event is generated by this application Severity level is Informational SecurityEvent Failed to write into the primary file path Audit Event is generated by this application Severity level is Informational Alarm Name Description EMAppInitializationFa...

Page 69: ...Severity level is Error NodeNotTrusted Untrusted Node was contacted Severity level is Error UserInputFailure EMCC login failure due to invalid user input due to invalid user credentials or the credentials have expired Severity level is Warning 4 Alarm Name Description Alarm Name Description ConfigThreadChangeNotifyServerSingleFailed Failed to allocate resources to handle configuration change notif...

Page 70: ...initiated or Apply Config initiated on the specified device EndPointTransientConnection End point transient connection attempt EndPointUnregistered An endpoint that has previously registered with Cisco Unified Communications Manager has unregistered FirewallMappingFailure Firewall unreachable IMEQualityAlertEntry IME call quality problem IMEQualityAlertExit IME call quality problem cleared IMEDist...

Page 71: ...arms in External Call Control ConnectionFailureToPDP A connection request from Unified CM to the policy decision point PDP failed ConnectionToPDPInService A connection was successfully established between Cisco Unified Communications Manager Unified CM and the policy decision point PDP AwaitingResponseFromPDPTimeo ut Cisco Unified Communication Manager timed out waiting for the routing response fr...

Page 72: ...anged from Error to Notice ConferenceNoMoreResourcesAvailable Changed severity level from Error to Warning ConnectionFailure Severity level is Error 3 DBLException Severity changed from Error to Alert DChannelISV Severity changed from Informational to Notice DChannelOOS Severity changed from Error to Critical DaTimeOut Severity changed from Error to Warning DatabaseDefaultsRead Severity changed fr...

Page 73: ...or DeviceType DeviceUnregistered Severity changed from Error to Warning Following information is updated Enum Definitions for DeviceType Enum Definition Enum Definitions for IPAddrAttributes Enum Definitions for IPV6AddrAttributes EndThrottlingCallListBLFSubscriptions Severity changed from Warning to Informational H323Started Severity changed from Informational to Notice Following information is u...

Page 74: ...aResourceType is updated MohNoMoreResourcesAvailable Severity changed from Error to Warning MtpNoMoreResourcesAvailable Severity changed from Error to Warning Media Resource List Name parameter added MultipleSIPTrunksToSamePeerAndLocalPort Severity level is Error NoFeatureLicense Severity changed from Error to Emergency NotEnoughChans Severity changed from Error to Warning Device Name String is th...

Page 75: ...onnectionError Reason Code Enum parameter added Enum Definitions for Reason Code table added StationEventAlert Severity changed from Error to Warning StationTCPInitError Severity changed from Error to Critical Following parameters are removed Error Number String ErrorCode Int TimerThreadSlowed Severity changed from Warning to Critical UserUserPrecedenceAlarm Severity changed from Error to Warning ...

Page 76: ...o connect to the database InvalidPortHandle The handle for the opened serial port is invalid MemAllocFailed CMI tried to allocate memory and failed ParityConfigurationError The CMI service parameter Parity has an invalid configuration ReadingFileFailure CMI failed to read SMDI messages from the serial port SMDICmdError CMI receives an invalid incoming SMDI message SMDIMessageError SMDI message con...

Page 77: ...g connection is closed CtiProviderCloseHeartbeatTimeout CTI heartbeat timeout occurred causing CTIManager to close the application connection CtiProviderClosed CTI application closed the provider The IP address is shown in either IPv4 or IPv6 format depending on the IP addressing mode of the application CtiProviderOpenFailure CTI application is unable to open the provider The IP address is shown i...

Page 78: ...to Error from Critical IDSEngineDebug Changed severity level to Informational from Debug IDSReplicationInformation Severity level is Informational Alarm Name Alarm Changes DRFBackupCompleted DRF backup completed successfully DRFLocalDeviceError DRF unable to access local device DRFNoBackupTaken A valid backup of the current system was not found after an Upgrade Migration or Fresh Install DRFRestor...

Page 79: ...t been installed on the server Alarm Name Alarm Changes ANNDeviceRecoveryCreateFailed Added Routing List elements and Parameters CFBDeviceRecoveryCreateFailed Added Routing List elements and Parameters MOHDeviceRecoveryCreateFailed Severity changed from Error to Warning MTPDeviceRecoveryCreateFailed Changed severity level from Error to Warning and added existing Routing List elements and Parameter...

Page 80: ...tring kCreateAudioSourcesFailed Following parameters added OS Error Code Int OS Error Description String kCreateControlFailed Following parameters added OS Error Code Int OS Error Description String kDeviceDriverError Severity changed from Error to Warning kDeviceMgrCreateFailed Severity changed from Error to Warning kDeviceMgrExitEventCreationFailed Severity changed from Error to Warning kDeviceM...

Page 81: ...de ULong kFixedInputCreateControlFailed Severity changed from Error to Warning Audio Source ID ULong parameter is removed kFixedInputCreateSoundCardFailed Severity changed from Error to Warning Audio Source ID ULong parameter is removed kFixedInputInitSoundCardFailed Severity changed from Error to Warning Following parameters are removed Audio Source ID ULong System error code ULong kFixedInputTra...

Page 82: ...meter is added kMOHMgrExitEventCreationFailed Severity changed from Error to Warning kMOHMgrIsAudioSourceInUseThisIsNULL Severity level is Informational 6 kMOHMgrThreadWaitFailed Severity changed from Error to Informational OS Error Description String parameter is added kMOHMgrThreadxFailed Severity changed from Error to Warning OS Error Description String parameter is added kMOHRewindStreamContro...

Page 83: ...ng kRequestedCFBStreamsFailed Severity changed from Error to Warning kRequestedMOHStreamsFailed Severity changed from Error to Warning kRequestedMTPStreamsFailed Severity changed from Error to Warning Alarm Name Alarm Changes Alarm Name Description CiscoHardwareLicenseInvalid Installation on invalid or obsolete hardware Cannot upload license files CiscoLicenseFileInvalid License File is invalid Al...

Page 84: ...s in the RTMT AlertCentral or through email Alarm Name Description TotalProcessesAndThreadsExcee dedThresholdEnd Severity changed from Informational to Notice Alarm Name Description CNFFBuffWriteToFilefopenfailed Severity changed from Informational to Error CNFFBuffWriteToFilefwritefailed Severity changed from Informational to Error ConfigItAllBuildFilesFailed Severity changed from Informational t...

Page 85: ...ut CtiStaleCallHandle DatabaseAuditInfo_074 DatabaseDeviceNoDirNum DatabaseInternalDataError_06e DatabaseInternalDataError_06f DatabaseInternalDataError_070 DatabaseInternalDataError_071 DatabaseInternalDataError_072 DatabaseInternalDataError_073 DatabaseInternalDataError_075 DnTimeout GatewayAlarm H323AddressResolutionError H323CallFailureAlarm MWIParamMisMatch NoConnection OutOfDnForAutoRegistra...

Page 86: ...iDeviceOpenFailAccessDenied kCtiDirectoryLoginFailure kCtiEnvProcDevListRegTimeout kCtiExistingCallNotifyArrayOverflow kCtiIllegalEnumHandle kCtiIllegalFilterSize kCtiIllegalQbeHeader kCtiInvalidQbeSizeAndOffsets kCtiLineCallInfoResArrayOverflow kCtiLineOpenFailAccessDenied kCtiMYTCPSendError kCtiMytcpErrSocketBroken kCtiNewCallNotifyArrayOverflow kCtiNullTcpHandle kCtiProviderOpenInvalidUserNameS...

Page 87: ...loadMOHFileFailed kFixedInputAddAudioCaptureDeviceFailed kFixedInputAddG711AlawIpVmsRenderFailed kFixedInputAddG711UlawIpVmsRenderFailed kFixedInputAddG729IpVmsRenderFailed kFixedInputAddMOHEncoderFailed kFixedInputAddWideBandIpVmsRenderFailed kFixedInputAudioCapMOHEncoderConnFailed kFixedInputAudioCaptureCreateFailed kFixedInputClassEnumeratorCreateFailed kFixedInputCreateGraphManagerFailed kFixe...

Page 88: ...ailed kGetIpVmsRenderInterfaceFailed kGetMediaControlFailed kGetMediaPositionFailed kMOHFilterNotifyError kMOHMgrThreadCreateWindowExFailed kMOHPlayStreamControlNull kMOHPlayStreamMediaControlObjectNull kMOHThreadException kMTPICMPErrorNotification kPWavMgrExitEventCreateFailed kPWavMgrThreadException kReadCfgANNComException kReadCfgANNDblException kReadCfgANNListComException kReadCfgANNListDblExc...

Page 89: ...Exception kReadCfgMOHListUnknownException kReadCfgMOHServerComException kReadCfgMOHServerDblException kReadCfgMOHServerUnknownException kReadCfgMOHTFTIPAddressNotFound kReadCfgMOHUnknownException kReadCfgMTPComException kReadCfgMTPDblException kReadCfgMTPListComException kReadCfgMTPListDblException kReadCfgMTPListUnknownException kReadCfgMTPUnknownException kRenderFileFailed kSetNotifyWindowFailed...

Page 90: ... en abled patterns or DNs since the last restart of the Cisco CallMa nager service ExternalCallControlEnabledFail ureTreatmentApplied This counter specifies the total number of calls that were cleared or routed based on failure treatments such as Allow or Deny that are defined in the External Call Control profile External Call Control Objects PDPServersTotal This counter defines the total number o...

Page 91: ...ied CM node A failed connection is a connection that did not register with the SAF Forwarder Table 2 8 Cisco Extension Mobility Application Counters Counter Description Total Number of EMCC Messages This represents the total number of messages related to EMCC Requests that came from remote clusters Number of Remote Devices This represents the total number of devices from other clusters that are cu...

Page 92: ...ica tion of the number of missed opportunities cases where a VoIP call could happen in the future but will not due to the blocked validation LearnedRoutes Total number of distinct phone numbers which have been learned by IME and are present as routes in Unified CM s routing tables If this number grows too large it may exceed the per cluster limit and require additional clusters for scale UniqueDom...

Page 93: ...g Indicates debug events from CAR IDS database engine This alarm provides low level debugging information from CAR IDS database engine System administrator can disregard this alarm Severity level is Debug 7 CARIDSEngineInformation No error has occurred but some routine event completed in CAR IDS database engine Severity level is Informational 6 CARIDSEngineCritical This alarm does not compromise d...

Page 94: ... report displays an only an overview of the calls for the hunt pilots and hunt member information is not included The CAR administrator can generate report for a maximum of five hunt pilot DNs Hunt Pilot Detailed Report Only CAR administrators generate the Hunt Pilot Detailed Call Report This report displays call details for a hunt pilot number or a hunt member DN CAR and CDRM Alarm Interface CAR ...

Page 95: ...efault equals False If the service parameter is False the enterprise number of the mobile user gets recorded in the CDR as the called party number If the service parameter equals True the mobile number gets recorded in CDR as the called party number New CDR Fields to Support Call Control Discovery New codes display for the call control discovery feature as described in Table 2 11 For more informat...

Page 96: ...edirectingRoutingRe ason Positive Integer This field which is used with the external call control feature displays why the call was intercepted for the last time For a list of reasons see Table 2 13 Default Empty string Table 2 13 Routing Reason Values for External Call Control Value that Displays in the Field Reason Description 0 PDPDecision_NONE This value indicates that the route server did not...

Page 97: ...This value indicates that Cisco Unified Communications Manager was unable to forward the call 7 PDPDecision_Reject_Fulfilled This value indicates that Cisco Unified Communications Manager rejected the call 8 PDPDecision_Reject_Unfulfilled This value indicates that Cisco Unified Communications Manager was not able to reject the call Table 2 13 Routing Reason Values for External Call Control Value t...

Page 98: ...and ccmPhoneStatusRegFailReason in ccmPhoneStatusUpdateTable Deprecated ccmGatewayStatusReason Added ccmGatewayUnregReason and ccmGatewayRegFailReason in ccmGatewayTable Deprecated ccmMediaDeviceStatusReason Added ccmMediaDeviceUnregReason and ccmMediaDeviceRegFailReason in ccmMediaDeviceTable Deprecated ccmCTIDeviceStatusReason Added ccmCTIDeviceUnregReason and ccmCTIDeviceRegFailReason in ccmCTI...

Page 99: ...nfoGroupRev2 ccmVoiceMailDeviceInfoGroupRev1 and ccmNotificationsGroupRev2 Added following OBJECT_GROUPS ccmPhoneInfoGroupRev6 ccmNotificationsInfoGroupRev5 ccmGatewayInfoGroupRev4 ccmMediaDeviceInfoGroupRev4 ccmCTIDeviceInfoGroupRev4 ccmH323DeviceInfoGroupRev3 ccmVoiceMailDeviceInfoGroupRev2 ccmNotificationsGroupRev3 Deprecated following MODULE COMPLIANCE ciscoCcmMIBComplianceRev6 Added ciscoCcmM...

Page 100: ...2 58 Cisco Unified Communications Manager Managed Services Guide OL 22523 01 Chapter 2 New and Changed Information Cisco Unified Communications Manager Release 8 0 1 ...

Page 101: ...age 3 35 Related Documentation page 3 44 Note Serviceability APIs AXL SOAP that are used for serviceability queries and Administrative XML AXL that are used as a provisioning read and write APIs are not covered in this document Overview of Supported Interfaces The following interfaces are supported on Cisco Unified CM servers SNMP MIB Trap Supports polling and traps by using select MIBs from Cisco...

Page 102: ...cess is required such as account management software configuration management or other forms of native platform manipulation For example the system management portal web page on HP servers is not supported but polling and alerting by using the HP System Insight Manager and the appliance MIB is supported Cisco Unified Communications Real Time Management Tool Used for perfmon and TCT functions Figur...

Page 103: ... Transfer Protocol TFTP builds and serves files that are consistent with the trivial file transfer protocol a simplified version of FTP Cisco TFTP serves embedded component executable ringer files and device configuration files Cisco IP Voice Media Streaming App Serviceability Tools Control Center Feature Services ipvmsd 3 The Cisco IP Voice Media Streaming Application service provides voice media...

Page 104: ...tokens and servers in the cluster Cisco Certificate Authority Proxy Function Serviceability Tools Control Center Feature Services capf 3 Working in conjunction with the CAPF application the Cisco Certificate Authority Proxy Function CAPF service can perform the following tasks depending on your configuration 1 Issue locally significant certificates to supported Cisco Unified IP Phone models 2 Usin...

Page 105: ...ilot points this service provides automatic redirection to directory numbers that are listed in hunt groups and failover during a Cisco Unified CallManager failure Cisco Extended Functions Serviceability Tools Control Center Feature Services cef 3 The Cisco Extended Functions service provides support for some Cisco Unified CallManager features including Quality Report Tool QRT Cisco Bulk Provision...

Page 106: ...is service starts automatically If you stop this service on a server you cannot collect or view traces on that server A Cisco DB CLI utils service start stop A Cisco DB cmoninit 3 A Cisco DB acts as the Progress database engine A Cisco DB Replicator Serviceability Tools Control Center Network Services dblrpc 3 The A Cisco DB Replicator service ensures database configuration and data synchronizatio...

Page 107: ... checkins and checkouts and it takes responsibility for issuing and reclaiming licenses Cisco License Manager manages the Cisco Unified CallManager application and the number of IP phone unit licenses When the number of phones exceeds the number of licenses it issues alarms to notify the administrator This service runs on all the nodes but the service on the first node has the responsibility for i...

Page 108: ...r Network Services CiscoDR FMaster 3 The Cisco DRF Master Agent service supports the DRF Master Agent which works with the graphical user interface GUI or command line interface CLI to schedule backups perform restorations view dependencies check status of jobs and cancel jobs if necessary The Cisco DRF Master Agent also provides the storage medium for the backup and restoration process Cisco DRF ...

Page 109: ...slog Service Status Auto restart being addressed by Cisco syslogd SNMP Service Status CLI utils snmp hardware agent restart IBM snmpd slp_srvreg cimlistener cimserver dirsnmpd java com tivoli twg agent TWGAgent HP DRF Restoral Condition No API to monitor status of DRF Restoral Condition IBM Director Agent SNMP IBM process covered by SNMP Service cim listenerd IBM Director Agent SNMP IBM process co...

Page 110: ...covered by SNMP Service snmp sa ah Cisco Security Agent Service Status Auto restart being addressed by Cisco ciscosec Indefinite Cisco Electronic Notification Serviceability Tools Control Center Network Services enStart 3 Time Synchronization Service ntpd Auto restarts according to init rules 10 if instantaneous failure otherwise higher Service Manager CLI utils service restart Service Manager ser...

Page 111: ...ISCO CCM MIB page 7 1 CISCO CCM CAPABILITY page 7 121 CISCO CDP MIB page 7 127 CISCO SYSLOG MIB page 7 144 CISCO SYSLOG EXT MIB page 7 152 Industry Standard MIBs Chapter 8 Industry Standard Management Information Base SYSAPPL MIB page 8 1 HOST RESOURCES MIB page 8 73 RFC1213 MIB MIB II page 8 28 IF MIB page 8 105 IP Sec Manager ipsec _mgr Auto restarts according to init rules 10 if instantaneous f...

Page 112: ...ssages and Traps page 3 26 RTMT Summary View The RTMT summary view displays the overall health of the system which should be monitored daily including CPU utilization level Memory utilization level Phone registration status Call in progress Gateway status If CPU and memory utilization levels exceeds the 70 percent mark then the Cisco Unified CM publisher and subscribers that are participating in c...

Page 113: ...or interrupt or sending a signal to the computer when it is finished processing CPU Usage High CPU utilization can impact the call processing by creating delays or interruptions in the service It could affect the end user service Sometimes high CPU utilization is indicative of a memory leak RIS DataCollector PerfMonLog when enabled tracks CPU usage Note Cisco recommends that RIS DataCollector Perf...

Page 114: ...nalysis RIS Data Collector PerfMonLog tracks processes CPU usage at system level RTMT monitors CPU usage and when CPU usage is above a threshold RTMT generates CallProcessingNodeCPUPegging alert Figure 3 3 shows the alert status Figure 3 3 RTMT Alert Central with Alert Status Monitor the In Safe Range column often If it is marked No then the condition is not corrected For example if In Safe Range ...

Page 115: ...ace and log files storage location Check the following Trace Log Center to see if there is any trace collection activity going on If call processing is impacted ie CodeYellow then consider adjusting trace collection schedule If zip option is used please turning it off Trace setting at the detailed level because Cisco Unified CM generates a lot of trace If high iowait and or Cisco Unified CM is in ...

Page 116: ... query the following perfmon counters Host Resource MIB hrStorageSize hrStorageUsed hrStorageAllocationUnits hrStorageDescr hrStorageType hrMemorySize Note You can download some historical information by using RTMT Trace Log Central The Cisco AMC Service PerfMonLog is enabled by default The Cisco AMC Service PerfMonLog is deprecated in Cisco Unified CM Release 6 0 because Cisco RIS Data Collector ...

Page 117: ...Inactive partition Contains files for alternative Cisco Unified CM release for example an older version that was upgraded from or newer version recently upgraded to but the server has not been toggled to this release Swap partition Used for swap space Using SOAP APIs you can get partition information for the following perfmon counters Under Partition object Total Mbytes Used Mbytes Queue Length Wr...

Page 118: ...description are partB common grub Virtual Memory dev shm The partition alerts are as follows LogPartitionLowWaterMarkExceeded Occurs when the percentage of used disk space in the log partition has exceeded the configured low water mark This alert should be considered as early warning for an administrator to clean up disk space You can use RMT Trace Log Central to collect trace log files and then d...

Page 119: ...generated If this alert occurs a system administrator can adjust the threshold as temporary workaround but Cisco TAC should look into this One place to look is tmp using remote access We have seen cases where large files are left there by 3rd party software LowInactivePartitionAvailableDiskSpace Occurs when the percentage of available disk space of the InActive Partition is lower than the configur...

Page 120: ... to monitor your database activities as shown in Figure 3 7 For example click CallManager Service Database Summary Figure 3 7 Database Summary in RTMT Cisco Unified CM Process and CPU Usage The Cisco Unified CM process is labeled ccm Table 3 4 contains general guidelines for the Cisco Unified CM Process and CPU usage Table 3 4 Cisco Unified CM Process and CPU Usage CPU usage Process ccm CPU Time M...

Page 121: ...o Unified CM Release 6 0 because Cisco RIS Data Collector PerfMonLog was introduced Cisco RIS Data Collector PerfMonLog was disabled by default in Cisco Unified CM Release 5 x and enabled by default in Cisco Unified CM Release 6 0 CodeYellow CodeYellow state occurs when the ccm process is so overloaded that it cannot process incoming calls anymore In this case Cisco Unified CM initiates call throt...

Page 122: ...dMGCPGateway Cisco CallManager T1ChannelsActive FXOPortsActive MTPResourceActive MOHMulticastResourceActive Cisco Locations BandwidthAvailable Cisco CallManager System Performance AverageExpectedDelay CodeYellow DBReplicationFailure LowCallManagerHeartbeat ExcessiveVoiceQualityReports MaliciousCallTrace CDRFileDeliveryFailure CDRAgentSendFileFailed Critical Service Down CoreDumpFileFound Figure 3 ...

Page 123: ...ollector PerfMonLog then you can disable AMC PerfMonLog In Cisco Unified CM Release 6 x RIS Data Collector PerfMonLog replaced AMC PerfMonLog Note With RIS Data Collector PerfMonLog enabled the impact on the CPU is small around 1 Use RTMT Trace and Log Center to download Cisco RIS Data Collector PerfMonLog files for the time period that you are interested in Open the log file using Windows Perfmon...

Page 124: ...every 30 seconds It is possible if the service goes down and comes back up within that period the CriticalServiceDown alert may not be generated CriticalServiceDown alert monitors only those services listed in RTMT Critical Services page If you suspect if service got restarted without generating Core files check the RTMT Critical Service page has elapsed time and Check RIS Troubleshooting perfmon ...

Page 125: ...messages can be viewed using RTMT syslog viewer as shown in Figure 3 11 Figure 3 11 Syslog Viewer To send syslog traps to a remote server for the CISCO SYSLOG MIB follow these steps Step 1 Setup Trap Notification destination in Cisco Unified Serviceability SNMP window Step 2 Enable trap generation in CISCO SYSLOG MIB Step 3 Set the appropriate SysLog level in CISCO SYSLOG MIB If syslog traps are n...

Page 126: ...Alerts as Syslog Messages and Traps RTMT alerts can be sent to a remote syslog server To send to a local and remote syslog server configure the AMC alarm in Cisco Unified Serviceability Figure 3 12 shows the window Figure 3 12 Local and Remote Syslog Configuration Recovery Hardware Migration and Backup Restore The following topics are described in this section Backup Restore page 3 26 Platform Mon...

Page 127: ...ppliance whether or not configuration data changes were made If a catastrophic hardware failure occurs and the hardware must be replaced reinstall Cisco Unified CM on the new hardware then perform a restore from your backup Note Drive pull swap is not supported as a fast recovery solution for the appliance Refer to the Replacing a Single Server or Cluster for Cisco Unified Communications Manager c...

Page 128: ...ed CM releases go to this URL http www cisco com en US docs voice_ip_comm cucm compat cmmibcmp xls Using Command Line Interface System BIOS is viewable during the server boot sequence The following commands are useful to view details about hardware BIOS RAID and firmware These items are included as part of the Cisco Unified CM image and do not need to be managed separately as in Cisco Unified CM R...

Page 129: ...tic test It will not attempt to repair anything This displays Starting diagnostic test s test disk_space Passed test service_manager Passed 17 45 38 java 1346 Done 192291 0 17 45 41 rpmq 1381 Done 14172704 0 17 45 44 java 1478 Done 192291 0 17 46 05 rpmq 1540 Done 14172704 0 17 46 55 cat 1612 Done 2560 165400 17 46 56 troff 1615 Done 244103 0 18 41 52 rpmq 4541 Done 14172704 0 18 42 09 rpmq 4688 D...

Page 130: ...ostics and environmental systems are probed for their current values Continue Press y or Y to continue any other key to cancel request Continuing with System Report request Collecting Disk Array Data SmartArray Equipped server detected Done Collecting Remote Console Data Done Collecting Model Specific System Diagnostic Information Done Collecting Environmental Data Done Collecting Remote Console S...

Page 131: ...l hardware such as increases in capacity performance or RAID The procedure is to backup from the old hardware install the same Cisco Unified CM release to the new hardware then restore on the new hardware Migrating to more powerful hardware may require a migration SKU to cover royalties Cisco owes to third parties If you are considering this have your account team check the Guide to Cisco Unified ...

Page 132: ...Appliance supports the headless or unmanaged Cisco Security Agent A future release will add support for the event monitoring features of Cisco Security Agent Management Center but not for policy edits and distribution Security Patching and Updating The Appliance s software image contains all security updates and patches made to firmware drivers native OS database and Cisco Unified CM application c...

Page 133: ...x http www cisco com en US products sw voicesw ps556 prod_installation_guides_list html Detecting Installed Release and Packages You have several methods to display the installed release and packages that are show version active inactive and show packages active commands Cisco Unified Operations Manager Unified OS Administration Cisco Unified Communications Manager SNMP A third party NMS can query...

Page 134: ...he Cisco Serviceability Reporter service generates daily reports in Cisco Unified CallManager Serviceability Web Page Each report provides a summary that comprises different charts that display the statistics for that particular report Reporter generates reports once a day on the basis of logged information such as Device Statistics Report Server Statistics Report Service Statistics Report Call Ac...

Page 135: ...s and Call Maintenance Records page 3 36 Perfmon Counters page 3 36 Integration with Uninterruptible Power Supplies UPS page 3 37 Native Hardware Out of Band Management OOB page 3 37 Phone Registration Status page 3 37 Historical Information Download page 3 37 Cisco CallManager Service Stops Responding page 3 38 Database Replication Fails Between the Publisher and the Subscriber page 3 39 Database...

Page 136: ... the November 2007 bulletin on Third Party Platform Agents at http www cisco com en US products sw voicesw ps556 prod_bulletins_list html Call Detail Records and Call Maintenance Records CDR and CMRs are used for a variety of uses including billing chargeback administrative oversight and diagnostics In addition to a canned application for managing CDR CMR Cisco Unified CM Release 4 x supported var...

Page 137: ...C Operational status including instrumentation of system kernel status and data dumps following major system issues indicating nature type of the operational problem and degree of severity Support of these interfaces on the server includes the following capabilities specific feature names vary by hardware vendor Remote console to access boot screens and the Cisco CLI Remote power management Phone ...

Page 138: ...ones and gateways unregister from the Cisco Unified Communications Manager users receive delayed dial tone and or the Cisco Unified Communications Manager server freezes due to high CPU usage For event log messages that are not included here view the Cisco Unified Communications Manager Event Logs Possible Cause The Cisco CallManager service can stop responding because the service does not have en...

Page 139: ... Recommended Action Verify and if necessary repair database replication as described in the following procedure Procedure Step 1 Verify database replication You can use the CLI Cisco Unified Reporting or RTMT to verify database replication To verify using the CLI see Step 2 To verify using Cisco Unified Reporting see Step 3 To verify using RTMT see Step 4 Step 2 To verify database replication usin...

Page 140: ...the nodes d If you want to do so generate and view the Cisco Unified CM Database Status report which provides a snapshot of the health of the Cisco Unified Communications Manager database Step 4 To verify database replication using RTMT perform the following tasks a Open the Cisco Unified Real Time Monitoring Tool RTMT b Click the CallManager tab c Click Database Summary The Replication Status pan...

Page 141: ... sqlhosts and services files have the appropriate information Generate and view the Cisco Unified CM Cluster Overview report Verify that the subscriber servers have the same version verify that connectivity is good and verify that time delay is within tolerances If the preceding conditions are acceptable do the following to reset replication on that subscriber server a At the subscriber server per...

Page 142: ...ubscriber servers On Cisco Unified Communications Manager Version 5 x the symptoms include unexpected call processing behaviors Calls do not get routed or handled as expected but only when the publisher server is offline If you see these symptoms you can run the utils dbreplication status command Out of sync displays If Out of sync does not display this is not the problem Possible Cause Database t...

Page 143: ...reference for commands and utilities to help you troubleshoot a Cisco Unified Communications Manager server with root access disabled Table 3 6 provides a summary of the CLI commands and GUI selections that you can use to gather information troubleshoot various system problems Table 3 6 Summary of CLI Commands and GUI Selections Information Linux Command Serviceability GUI Tool CLI commands CPU us...

Page 144: ...list html Replacing a Single Server or Cluster for Cisco Unified Communications Manager Upgrading to Cisco Unified Communications Manager Installing Cisco Security Agent for Cisco Unified Communications Manager For documentation for CDR CMR see the following documents For Cisco Unified CM Release 8 0 1 http www cisco com en US docs voice_ip_comm cucm service 8_0_1 cdrdef cdradmin html For Cisco Un...

Page 145: ...s Manager Managed Services Guide OL 22523 01 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation http www cisco com en US docs voice_ip_comm cucm cdr_defs 5_x cdr504 html ...

Page 146: ...3 46 Cisco Unified Communications Manager Managed Services Guide OL 22523 01 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation ...

Page 147: ... administrators can remotely manage network performance find and solve network problems and plan for network growth by using SNMP Instead of defining a large set of commands SNMP places all operations in a get request get next request get bulk request and set request format For example an SNMP manager can get a value from an SNMP agent or store a value in that SNMP agent The SNMP manager can compr...

Page 148: ...thin the specifications of SMI MIB modules contain definitions of interrelated managed objects Be aware that the operations that are used in SNMPv1 are similar to those that are used in SNMPv2 The SNMPv2 trap operation for example serves the same function as that used in SNMPv1 but it uses a different message format and replaces the SNMPv1 trap The Inform operation in SNMPv2c enables one NMS to se...

Page 149: ...ter agent also connects and disconnects subagents after the subagent completes necessary tasks Cisco Unified CM uses a subagent to interact with the local Cisco Unified CM only The Cisco Unified CM subagents send trap and information messages to the SNMP Master Agent and the SNMP Master Agent communicates with the SNMP trap receiver notification destination NMS SNMP management application that run...

Page 150: ...d to MIB related queries that are being sent by the NMS The NMS uses the Cisco MIB variables to set device variables and to poll devices on the internetwork for specific information The results of a poll can get graphed and analyzed to help you troubleshoot internetwork problems increase network performance verify the configuration of devices monitor traffic loads and more The SNMP agent gathers d...

Page 151: ...at are sent to a configured trap destination Cisco Unified CM failed Phone failed Phones status update Gateway failed Media resource list exhausted Route list exhausted Gateway layer 2 change Quality report Malicious call Syslog message generated SNMP Trace Configuration For Cisco Unified CM you can configure traces for the SNMP agent in the Trace Configuration window in Cisco Unified Serviceabili...

Page 152: ...AXL Web Service Cisco Unified Mobile Voice Access Service Cisco Extension Mobility Cisco IP Manager Assistant Cisco Web Dialer Service Cisco CAR Web Service and Cisco Dialed Number Analyzer SNMP Troubleshooting In general ensure that all the feature and network services are running and verify that the community string or SNMP user is properly configured on the Cisco Unified CM system You configure...

Page 153: ...ode ID ciscart26 If an SNMP request specifies multiple OIDs and the variables are pointing to empty tables you may get a NO_SUCH_NAME for SNMP V1 or GENERIC ERROR for SNMP V2c or V3 due to a timeout problem A timeout can occur as a result of throttling enhancements to protect the Cisco Unified Communications Manager processing engine You can retrieve the count of entries in CCMH323DeviceTable and ...

Page 154: ...ication Note the SNMP versions by using the show packages active snmp command Execute the show process using most cpu command and collect the output Collect the Perfmon logs by executing the file get activelog cm log ris csv command Collect the traces for SNMP Master Agent and other binaries experiencing high CPU Send the above information to Support for further troubleshooting When the SNMP Maste...

Page 155: ...performs the following tasks Monitor a set of predefined management objects that monitor the health of the system Generate various alerts in the form of e mails for objects when values go over below user configured thresholds Collect and view traces in various default viewers that exist in RTMT Translate Q931 messages View syslog messages in SysLog Viewer Work with performance monitoring counters ...

Page 156: ...rfmon CSV log files that you collected or the Real time Information Server Data Collection RISDC perfmon logs RTMT provides alert notifications for troubleshooting performance It also periodically polls performance counters to display data for that counter Performance monitoring allows you to perform the following tasks Monitor performance counters including all the Cisco Unified Communications Ma...

Page 157: ...hat equals the number of calls in progress Tip Use these boxes in conjunction with the Frequency and Schedule configuration parameters Value Calculated As Pane Absolute Delta Delta Percentage Click the radio button that applies Absolute Choose Absolute to display the data at its current status These counter values are cumulative Delta Choose Delta to display the difference between the current coun...

Page 158: ...hreshold goes over or under the threshold value again the system reactivates alert notification Trigger up to If you want the alert notification to activate at certain intervals click this radio button and enter the number of alerts that you want sent and the number of minutes within which you want them sent Schedule Pane 24 hours daily start stop Click the radio button that applies 24 hours daily...

Page 159: ...oundBusyAttempts This counter represents the total number of times that Cisco Unified Communications Manager attempts a call through the analog access gateway when all ports were busy PortsActive This counter represents the number of ports that are currently in use active A port appears active when a call is in progress on that port PortsOutOfService This counter represents the number of ports tha...

Page 160: ...ng with Cisco Unified Communications Manager AuthenticatedCallsCompleted This counter represents the number of authenticated calls that connected and subsequently disconnected through Cisco Unified Communications Manager An authenticated call designates one in which all the endpoints that are participating in the call are authenticated An authenticated phone uses the TLS authenticated Skinny proto...

Page 161: ... total number of media termination point MTP resource requests that have been denied due to throttling a resource from this MTP was not allocated because as specified by the Cisco CallManager service parameter MTP and Transcoder Resource Throttling Percentage the MTP was being utilized beyond the configured throttle percentage This counter increments each time a request for an MTP on this Cisco Un...

Page 162: ... 36xx that is allocated from Cisco Unified Communications Manager and that have completed which means that the conference bridge has been allocated and released A conference activates when the first call connects to the bridge The conference completes when the last call disconnects from the bridge HWConferenceOutOfResources This counter represents the total number of times that Cisco Unified Commu...

Page 163: ...le resources on all MOH servers that are registered with a Cisco Unified Communications Manager were already active MOHTotalMulticastResources This counter represents the total number of multicast MOH resources or connections that are provided by all MOH servers that are currently registered with a Cisco Unified Communications Manager MOHTotalUnicastResources This counter represents the total numb...

Page 164: ...ve call on a Cisco Unified Communications Manager PRISpansInService This counter represents the number of PRI spans that are currently available for use RegisteredAnalogAccess This counter represents the number of registered Cisco analog access gateways that are registered with system The count does not include the number of Cisco analog access ports RegisteredHardwarePhones This counter represent...

Page 165: ...es that occurred for incoming SIP requests from SIP trunks to Cisco Unified Communications Manager An authentication failure occurs when a SIP trunk with Digest Authentication enabled sends a SIP request with bad credentials to Cisco Unified Communications Manager SWConferenceActive This counter represents the number of active conferences on all software conference devices that are registered with...

Page 166: ...red with Cisco Unified Communications Manager A transcoder in use represents one transcoder resource that has been allocated for use in a call Each transcoder resource uses two streams TranscoderResourceAvailable This counter represents the total number of transcoders that are not in use and that are available to be allocated on all transcoder devices that are registered with Cisco Unified Communi...

Page 167: ...r represents the total number of video conference resources that are provided by all video conference bridge devices that are currently registered with Cisco Unified Communications Manager VideoCallsActive This counter represents the number of active video calls with active video streaming connections on all video conference bridge devices that are registered with Cisco Unified Communications Mana...

Page 168: ...d based on failure treatments such as Allow or Deny that are defined in the External Call Control profile External Call Control Objects PDPServersTotal This counter defines the total number of PDP servers in all External Call Control Profiles configured in Cisco Unified CM Administration This counter increments when a new PDP server is added and decrements when a PDP server is removed PDPServersIn...

Page 169: ...ild Cisco uses information in this counter for diagnostic purposes EngineeringCounter2 Do not use this counter unless directed by a Cisco Engineering Special build Cisco uses information in this counter for diagnostic purposes EngineeringCounter3 Do not use this counter unless directed by a Cisco Engineering Special build Cisco uses information in this counter for diagnostic purposes EngineeringCo...

Page 170: ...elayed device registration among other events QueueSignalsProcessed 1 High This counter indicates the number of high priority signals that Cisco Unified Communications Manager processes for each 1 second interval Use this counter in conjunction with the QueueSignalsPresent 1 High counter to determine the processing delay on this queue QueueSignalsProcessed 2 Normal This counter indicates the numbe...

Page 171: ...otalCodeYellowEntry This counter indicates the number of times that Cisco Unified Communications Manager call processing enters the code yellow state This counter remains cumulative from the start of the Cisco Unified Communications Manager process Table 5 8 Cisco CallManager System Performance continued Counters Counter Description Table 5 9 Cisco CTI Manager Counters Counter Description CcmLinkA...

Page 172: ...esents the number of follow me operations that are currently in progress The counter increments when a follow me is attempted and it decrements when the follow me operation aborts or completes H1HandOutAttempted This counter represents the number of H1 hand out operations that dual mode phones attempt The counter increments when Cisco Unified Communications Manager processes a call to the H1 numbe...

Page 173: ...the initial login state of the device and another to log in the user on a device Similarly a typical logout also results in two HTTP requests RequestsThrottled This counter represents the total number of Login Logout Requests that failed due to throttling LoginsSuccessful This counter represents the total number of successful login requests that were completed through Extension Mobility Service Lo...

Page 174: ...dmission Confirm messages that are received from the configured gatekeeper and its alternate gatekeepers ARQsAttempted This counter represents the total number of RAS Admission Request messages that are attempted by using the configured gatekeeper and its alternate gatekeepers RasRetries This counter represents the number of retries due to loss or delay of all RAS acknowledgement messages on the c...

Page 175: ...mber of video calls that were actually connected with video streams for all H 323 trunks that were registered with a Cisco Unified Communications Manager This number increases when the call terminates Table 5 14 Cisco H 323 continued Counters Counter Description Table 5 15 Cisco Hunt Lists Counters Counter Description CallsAbandoned This counter represents the number of abandoned calls that occurr...

Page 176: ...nt list member can comprise a route group line group or a combination A member of a line group represents a directory number of a line on an IP phone or a voice mail port A member of a route group represents a station gateway a trunk gateway or port channel of a trunk gateway Table 5 15 Cisco Hunt Lists continued Counters Counter Description Table 5 16 Cisco HW Conference Bridge Device Counters Co...

Page 177: ...Table 5 17 Cisco IP Manager Assistant Service Counters Counter Description AssistantsActive This counter represents the number of assistant consoles that are currently active An active assistant console exists when an assistant is logged in from the assistant console desktop application LinesOpen This counter represents the number of phone lines that the Cisco Unified Communications Manager Assist...

Page 178: ...nter represents the number of connections with optional RSVP that are in progress RSVP TotalCallsFailed This counter represents the total number of failed calls due to a RSVP reservation failure RSVP VideoCallsFailed This counter represents the number of video calls that failed due to a RSVP reservation failure RSVP VideoReservationErrorCounts This counter represents the number of RSVP reservation...

Page 179: ...r represents the remaining number of streams that are allocated for the annunciator device that are available for use This counter starts as 2 multiplied by the number of configured connections defined in the Cisco IP Voice Media Streaming App service parameter for the Annunciator Call Count and is reduced by one for each active stream that started ANNStreamsTotal This counter represents the total...

Page 180: ...wo streams get used default audio source G 711 mu law and default audio source wideband MOHConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Media Streaming Application that a Cisco Unified Communications Manager connection was lost MOHConnectionState For each Cisco Unified Communications Manager that is associated with an MOH this count...

Page 181: ...ions Manager that is associated with an MTP this counter represents the current registration state to Cisco Unified Communications Manager 0 indicates no registration to Cisco Unified Communications Manager 1 indicates registration to the primary Cisco Unified Communications Manager 2 indicates connection to the secondary Cisco Unified Communications Manager connected to Cisco Unified Communicatio...

Page 182: ...ted The real time clock in the computer which simply acts as a reference point that indicates the current time and the time that has elapsed in milliseconds since the service started provides the basis for this time The reference point specifies midnight January 1 1970 Table 5 21 Cisco MGCP BRI Device Counters Counter Description CallsCompleted This counter represents the total number of successfu...

Page 183: ...a Link is up in service or 0 zero if the Data Link is down out of service OutboundBusyAttempts This counter represents the total number of times that a call through this MGCP BRI device was attempted when no voice channels were available Table 5 21 Cisco MGCP BRI Device continued Counters Counter Description Table 5 22 Cisco MGCP FXO Device Counters Counter Description CallsCompleted This counter ...

Page 184: ... in a call in the gateway FXOPortsInService This counter represents the number of FXO ports that are currently available for use in the gateway FXSPortsActive This counter represents the number of FXS ports that are currently active in a call in the gateway FXSPortsInService This counter represents the number of FXS ports that are currently available for use in the gateway PRIChannelsActive This c...

Page 185: ...iated with the MGCP PRI Device 0 Unknown 1 Out of service 2 Idle 3 Busy 4 Reserved DatalinkInService This counter represents the state of the Data Link D Channel on the corresponding digital access gateway This value will get set to 1 one if the Data Link is up in service or 0 zero if the Data Link is down out of service OutboundBusyAttempts This counter represents the total number of times that a...

Page 186: ...ully connects in the enterprise network and the phone moves from WAN to WLAN MobilityHandinsFailed This counter represents the total number of handins calls on mobile devices that move from cellular to the wireless network that failed MobilityHandoutsAborted This counter represents the total number of aborted handouts MobileHandoutsCompleted This counter represents the total number of handouts cal...

Page 187: ...ast resource uses one stream for each audio source and codec combination For example if the default audio source is configured for multicast G 711 mu law and wideband codecs two streams get used default audio source G 711 mu law and default audio source wideband MOHOutOfResources This counter represents the total number of times that the Media Resource Manager attempted to allocate an MOH resource...

Page 188: ...ample because all resources were already in use ResourceActive This counter represents the number of MTP resources that are currently in use active for an MTP device Each MTP resource uses two streams An MTP in use represents one MTP resource that has been allocated for use in a call ResourceAvailable This counter represents the total number of MTP resources that are not active and are still avail...

Page 189: ...en forwarded by rerouting Call forward by rerouting enables the path for a forwarded call to be optimized minimizes the number of B Channels in use from the originator perspective This counter gets reset when the Cisco CallManager service parameter Call Forward by Reroute Enabled is enabled or disabled or when the Cisco CallManager service restarts PathReplacementCompleted This counter represents ...

Page 190: ...lls that were actually connected a voice path was established from a SIP device This number increases when the call terminates CallsInProgress This counter represents the number of calls that are currently in progress on a SIP device including all active calls When all calls that are in progress are connected the number of CallsInProgress equals the number of CallsActive VideoCallsActive This coun...

Page 191: ...every time an execution error occurs This counter provides a count from the most recent trunk reset that involved a script configuration change A device reset alone does not restart the count the script configuration must also change before the reset occurs If the counter continues to increment after you fix the script problem examine the script again ErrorInit This counter represents the number o...

Page 192: ...urs while the script loads or initializes the script is disabled If a resource error occurs during execution the configured system resource error recovery action is taken The setting of the System Resource Error Recovery Action field on the SIP Normalization Script Configuration window in Cisco Unified Communications Manager Administration defines this action MemoryUsage This counter specifies the...

Page 193: ...ogic for errors msgAddHeaderUriParameter This counter represents the number of times that the script added a SIP header URI parameter to a SIP header in the message If you are using the msg addHeaderUriParameter API in the script this counter increases each time that the msg addHeaderUriParameter API executes successfully If the counter behavior is not as expected examine the script logic for erro...

Page 194: ...aderValue API in the script this counter increases each time that the msg removeHeaderValue API executes successfully If the counter behavior is not as expected examine the script logic for errors msgSetRequestUri This counter represents the number of times that the script modified the request URI in the message If you are using the msg setRequestUri API in the script this counter increases each t...

Page 195: ...the PassThrough pt object If you are using the pt addRequestUriParameter API in the script this counter increases each time that the pt addRequestUriParameter API executes successfully If the counter behavior is not as expected examine the script logic for errors ScriptActive This counter indicates whether the script is currently active running on the trunk The following values display for the cou...

Page 196: ...issue is occurring Check for any unexpected SIP normalization events in the SDI trace files ScriptOpened This counter indicates the number of times that the Cisco Unified CM attempted to open the script For the a script to open it must load into memory in Cisco Unified CM initialize and be operational A number greater than one in this counter means that Cisco Unified CM has made more than one atte...

Page 197: ... Check for any unexpected SIP normalization events in the SDI trace files Table 5 34 Cisco SIP Normalization continued Display Name Description Table 5 35 Cisco SIP Stack Counters Counter Description AckIns This counter represents the total number of ACK requests that the SIP device received AckOuts This counter represents the total number of ACK requests that the SIP device sent ByeIns This count...

Page 198: ...equests that the SIP device received This number includes retransmission InviteOuts This counter represents the total number of INVITE requests that the SIP device sent This number includes retransmission NotifyIns This counter represents the total number of NOTIFY requests that the SIP device received This number includes retransmission NotifyOuts This counter represents the total number of NOTIF...

Page 199: ... sent To determine the number of first BYE attempts subtract the value of this counter from the value of the sipStatsByeOuts counter RetryCancels This counter represents the total number of CANCEL retries that the SIP device sent To determine the number of first CANCEL attempts subtract the value of this counter from the value of the sipStatsCancelOuts counter RetryInfo This counter represents the...

Page 200: ...ption Control Blocks SCB that are currently in use by the SIP stack Each subscription uses one SCB ServerFailedClassIns This counter represents the total number of 5xx class SIP responses that the SIP device received This number includes retransmission This class of responses indicates that failure responses were received by a SIP device that is providing a client function ServerFailedClassOuts Th...

Page 201: ... This counter represents the total number of 2xx response messages including retransmission that the SIP device received This count includes the following 2xx responses 200 OK 202 Success Accepted StatusCode2xxOuts This counter represents the total number of 2xx response messages including retransmission that the SIP device sent This count includes the following 2xx responses 200 OK 202 Success Ac...

Page 202: ...Not Found 405 Method Not Allowed 406 Not Acceptable 407 Proxy Authentication Required 408 Request Timeout 409 Conflict 410 Gone 413 Request Entity Too Large 414 Request URI Too Long 415 Unsupported Media Type 416 Unsupported URI Scheme 417 Unknown Resource Priority 420 Bad Extension 422 Session Expires Value Too Small 423 Interval Too Brief 480 Temporarily Unavailable 481 Call Transaction Does Not...

Page 203: ...t Found 405 Method Not Allowed 406 Not Acceptable 407 Proxy Authentication Required 408 Request Timeout 409 Conflict 410 Gone 413 Request Entity Too Large 414 Request URI Too Long 415 Unsupported Media Type 416 Unsupported URI Scheme 417 Unknown Resource Priority 420 Bad Extension 422 Session Expires Value Too Small 423 Interval Too Brief 480 Temporarily Unavailable 481 Call Transaction Does Not E...

Page 204: ... Gateway 503 Service Unavailable 504 Server Timeout 505 Version Not Supported 580 Precondition Failed StatusCode6xxIns This counter represents the total number of 6xx response messages including retransmission that the SIP device received This count includes the following 6xx responses 600 Busy Everywhere 603 Decline 604 Does Not Exist Anywhere 606 Not Acceptable StatusCode6xxOuts This counter rep...

Page 205: ... includes retransmission SummaryResponsesOut This counter represents the total number of SIP response messages that the SIP device sent originated and relayed This number includes retransmission UpdateIns This counter represents the total number of UPDATE requests that the SIP device received This number includes retransmission UpdateOuts This counter represents the total number of UPDATE requests...

Page 206: ... number of outstanding tokens remains below the number that is specified in the Cisco CallManager service parameter Maximum Phone Fallback Queue Depth TokensOutstanding This counter represents the number of devices that have been granted a token but have not yet registered The system requires that devices that are reconnecting to a higher priority Cisco Unified Communications Manager server be gra...

Page 207: ...cations BuildCount This counter represents the number of times since the TFTP service started that the TFTP server has built all the configuration files in response to a database change notification that affects all devices This counter increases by one every time the TFTP server performs a new build of all the configuration files BuildDeviceCount This counter represents the number of devices that...

Page 208: ... that were not found in the cache This counter gets updated each time a request to get a GK file results in the cache not finding it HeartBeat This counter represents the heartbeat of the TFTP server This incremental count indicates that the TFTP server is up and running If the count does not increase this means that the TFTP server is down HttpConnectRequests This counter represents the number of...

Page 209: ...celed aborted unexpectedly Requests could get aborted if the requesting device cannot be reached for instance the device lost power or if the file transfer was interrupted due to network connectivity problems RequestsInProgress This counter represents the number of file requests that the TFTP server currently is processing This counter increases for each new file request and decreases for each fil...

Page 210: ... in the cache SEPNotFoundCount This counter represents the number of SEP files that were not found in the cache This counter gets updated each time that a request to get a SEP file produces a not found in cache memory result SIPFoundCount This counter represents the number of SIP files that were successfully found in the cache This counter gets updated each time that a SIP file is found in the cac...

Page 211: ...ailable on a video conference device ConferencesCompleted This counter represents the total number of video conferences that have been allocated and released on a video conference device A conference starts when the first call connects to the bridge The conference completes when the last call disconnects from the bridge ConferencesTotal This counter represents the total number of video conferences...

Page 212: ...by the Redirector servlet RequestsCompleted This counter represents the number of Make Call and End Call requests that the Web Dialer servlet successfully completed RequestsFailed This counter represents the number of Make Call and End Call requests that failed SessionsHandled This counter represents the total number of CTI sessions that the Cisco Web Dialer servlet handled since the last service ...

Page 213: ...tance name for each Tomcat HTTP connector For example https IP Address 8443 for SSL or http IP Address 8080 for non SSL MBytesReceived This counter represents the amount of data that the connector received A Tomcat HTTP connector represents an endpoint that receives requests and sends responses The connector handles HTTP HTTPS requests and sends HTTP HTTPS responses that occur when Cisco Unified C...

Page 214: ... thread for the duration of that request If more simultaneous requests are received than the currently available request processing threads can handle additional threads will get created up to the configured maximum shown in this counter If still more simultaneous requests are received they accumulate within the server socket that the connector created up to an internally specified maximum number ...

Page 215: ...ic memory block heap memory in the Tomcat Java Virtual Machine The dynamic memory block stores all objects that Tomcat and its web applications such as Cisco Unified Communications Manager Administration Cisco Unified Serviceability and Cisco Unity Connection create When the amount of free dynamic memory is low more memory gets automatically allocated and total memory size represented by the Kbyte...

Page 216: ... name for each Tomcat Web Application For example Cisco Unified Communications Manager Administration https IP Address 8443 ccmadmin gets identified by ccmadmin Cisco Unified Serviceability gets identified by ccmservice Cisco Unified Communications Manager User Options gets identified by ccmuser Cisco Unity Connection Administration https IP Address 8443 cuadmin gets identified by cuadmin and URLs...

Page 217: ... the number of notifications in the queue subtract the head pointer value from the tail pointer value By default this counter refreshes every 15 seconds TablesSubscribed This counter represents the number of tables in which this client has subscribed Table 5 46 Database Change Notification Client continued Counters Counter Descriptions Table 5 47 Database Change Notification Server Counter Counter...

Page 218: ... instance of DB User Host Enterprise Replication DBSpace Monitors The enterprise replication DBSpace monitors object displays the usage of various ER DbSpaces Table 5 49 contains information on the enterprise replication DB monitors Table 5 48 Database Local Data Source Name Counters Counter Descriptions CcmDbSpace_Used This counter represents the amount of Ccm DbSpace that is being consumed Ccmte...

Page 219: ...Discards This counter represents the number of discarded input IP datagrams when no problems were encountered Lack of buffer space provides one possible reason This counter does not include any datagrams that were discarded while they were awaiting reassembly In HdrErrors This counter represents the number of discarded input datagrams that had header errors This includes bad checksums version numb...

Page 220: ...This counter represents the percentage of active pages VM Used This counter displays the system virtual memory utilization as a percentage The value of this counter equals Total KBytes Free KBytes Buffers KBytes Cached KBytes Shared KBytes Used Swap KBytes Total KBytes Total Swap KBytes which also corresponds to Used VM KBytes Total VM KBytes Buffers KBytes This counter represents the capacity of ...

Page 221: ...l Swap Kbytes that is in use in your system in kilobytes Used KBytes This counter represents the amount of system physical memory that is in use in kilobytes The value of the Used KBytes counter equals Total KBytes minus Free KBytes minus Buffers KBytes minus Cached KBytes plus Shared KBytes In a Linux environment the Used KBytes value that displays in the top or free command output equals the dif...

Page 222: ...counter represents the total number of received Rx bytes and transmitted Tx bytes Total Packets This counter represents the total number of Rx packets and Tx packets Tx Bytes This counter represents the total number of octets including framing characters that were transmitted out from the interface Tx Dropped This counter represents the number of outbound packets that were chosen to be discarded e...

Page 223: ...lication in the cluster is bad It does not mean that replication failed on a particular server in the cluster Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure 4 Replication setup did not succeed Table 5 54 Partition Counters Counter Descriptions CPU Time This counter represents the percentage of CPU time that is dedicated to han...

Page 224: ...unt of disk space in megabytes that is in use on this file system Write Bytes Per Sec This counter represents the amount of data that was written to the disk in bytes per second Table 5 54 Partition continued Counters Counter Descriptions Table 5 55 Process Counters Counter Descriptions CPU Time This counter which is expressed as a percentage of total CPU time represents the tasks share of the ela...

Page 225: ...t available This happens when thread statistics which includes all performance counters in the Thread object as well as the Thread Count counter in the Process object are turned off because the system total processes and threads exceeded the default threshold value Total CPU Time Used This counter displays the total CPU time in jiffies that the task used in user mode and kernel mode since the star...

Page 226: ...ce Percentage This counter displays the percentage of time that the processor spends executing at the user level with nice priority Softirq Percentage This counter represents the percentage of time that the processor spends executing the soft IRQ and deferring task switching to get better CPU performance System Percentage This counter displays the percentage of time that the processor is executing...

Page 227: ...ets This counter displays the number of times that the TCP connections have made a direct transition to the CLOSED state from either the ESTABLISHED state or the CLOSE WAIT state In Segs This counter displays the total number of segments that were received including those received in error This count only includes segments that are received on currently established connections InOut Segs This coun...

Page 228: ...tion about the IME distributed cache certificate Table 5 60 contains information on the Cisco IME configuration counters IME Server The IME Server object provides information about the Cisco IME server Table 5 61 contains information on the Cisco IME Server counters Table 5 60 IME Configuration Manager Counters Counter Description DaysUntilCertExpiry This counter indicates the number of days that ...

Page 229: ...e IME distributed cache if an expected value displays on one day for example 300 but then on the next day the value drops dramatically for example to 10 or 2 IMEDistributedCacheQuota Indicates the number of individual DIDs that can be written into the IME Distributed Cache by Cisco Unified CMs attached to this IME server This number is determined by the overall configuration of the IME Distributed...

Page 230: ... over IP This counter tracks the number of successful validations that have not resulted in available IP routes ValidationsPending This counter which is an integer indicates the number of scheduled validation attempts to retrieve a learned route This value indicates the backlog of work for the Cisco IME service on the Cisco IME server An alert gets generated when the value rises either above the h...

Page 231: ...eueSignalsProcessed 2 Normal counter to determine the processing delay on the Cisco IME server Since high priority signal must complete before normal priority signals begin to process check the high priority counters to accurately understand why a delay occurs QueueSignalsPresent 3 Low This counter indicates the number of low priority signals in the queue on the Cisco IME server Low priority signa...

Page 232: ...eOfTheDay SWUpdateRequired TicketPasswordChanged ValidationsPendingExceeded CriticalAuditEventGenerated Cisco Unified Communications Manager Server Objects The following performance objects are available on the Cisco Unified Communications Manager server to support Cisco Intercompany Media Engine IME Client page 5 79 IME Client Instance page 5 80 QueueSignalsProcessed 4 Lowest This counter indicat...

Page 233: ...r of overall system usage FallbackCallsFailed This counter indicates the total number of failed fallback attempts FallbackCallsSuccessful This counter indicates the total number of Cisco IME calls that have fallen back to the PSTN mid call due to a quality problem The counter includes calls initiated and calls received by this Cisco Unified Communications Manager IMESetupsFailed This counter indic...

Page 234: ...fiers IMEServiceStatus InvalidCredentials TCPSetupToIMEFailed TLSConnectionToIMEFailed Table 5 64 IME Client Instance Counters Counter Description IMEServiceStatus This counter indicates the overall health of the connection to the Cisco IME services for a particular Cisco IME client instance Cisco Unified Communications Manager The following values may display for the counter 0 Indicates an unknow...

Page 235: ...that have been added changed or removed beginning in Cisco Unified Communications Manager Release 7 0 1 This chapter contains the following sections Cisco Unified Serviceability Alarms and CiscoLog Messages page 6 2 Preconfigured System Alarm Notifications page 6 19 Preconfigured CallManager Alarm Notifications page 6 32 Emergency Level Alarms page 6 52 Alert Level Alarms page 6 61 Critical Level ...

Page 236: ...the message format when messages are logged into file or by using the syslog protocol The output that is provided by Cisco software applications gets used for auditing fault management and troubleshooting of the services that are provided by these applications Be aware that CiscoLog message format is compatible with one of the message formats that is produced by Cisco IOS Release 12 3 by using the...

Page 237: ...re written directly into to a file they must be appended with line separators When CiscoLog messages are sent by using the syslog protocol then the syslog RFC 3164 protocol PRI header must be prepended to each CiscoLog message The syslog PRI field encodes syslog message severity and syslog facility The severity encoded in the PRI field must match the value of the CiscoLog SEVERITY field Any syslog...

Page 238: ...l storage format for CiscoLog messages written directly to the log file by an application or logged through syslog protocol Clock Synchronization It is important that the clocks of all hosts of a distributed application be synchronized with one authoritative clock This can be accomplished by using protocols such as NTP Clock synchronization is recommended because the time stamps in log messages ar...

Page 239: ...ADER field is also preceded by a percent character ASCII decimal value 37 The TIMESTAMP HEADER and TAGS fields have internal formatting Below is a complete format with details for TIMESTAMP and HEADER fields SEQNUM HOST ACCURACY MONTH DAY YEAR HOUR MINUTES SECONDS MILLISECONDS TIMEZONE APPNAME SEVERITY MSGNAME TAGS MESSAGE All fields except for ACCURACY and TAGS are required The following example ...

Page 240: ...be some kind of synchronization to ensure this and another consideration may have to be made for Java applications that have some native C code in JNI If log messages originate in both native and Java parts of the same process the implementation needs to be synchronized to use the same sequence number counter across the two process parts and to fire messages in the order of sequence numbers The ma...

Page 241: ...eld cannot contain a character sequence of colon and space as this sequence is used as a field delimiter in the CiscoLog format Foreign language characters outside of the printable US ASCII characters have to be encoded according to internationalization rules Use of non printable control ASCII characters is not allowed in the HOST field Control characters include characters with ASCII decimal valu...

Page 242: ...12dd use of convention 0 0 0 0 0 0 13 1 68 3 last 4 octets expanded as in IPv4 0 0 0 0 unknown FQDN hostname and IP address Below is an example of a message with an IPv6 address in the HOST field 11 1080 0 0 800 ba98 3210 11aa 12dd Jun 13 2003 23 11 52 454 UTC BACC 3 BAD_REQUEST Bad request received from device 1 2 3 4 Missing header TIMESTAMP Field The TIMESTAMP field provides date with year time...

Page 243: ...e following three character month designations followed by a single space ASCII decimal value 32 as a delimiter character Jan Feb Mar Apr May Jun Jul Sep Oct Nov or Dec DAY Must consist of two characters If day is a single digit it must be prefixed with a single space character The acceptable range of values is from 1 to 31 The day value must be followed by a single space as a delimiter character ...

Page 244: ...offset if provided must follow the following format hhmm or hhmm to indicate hour and minute offset from UTC In this format time zone field must always contain 5 characters with the last 4 characters being constrained to numbers only Unlike a textual time zone identifier this format provides a specific time offset from universal standard time Cisco IOS Release 12 3 supports any 7 character string ...

Page 245: ...mple an application registering as CSCObacc on Solaris should use BACC as the value of the APPNAME field Some applications may choose to specify a version as part of the APPNAME field This is acceptable and may be useful in cases where the meaning of certain messages is redefined from one release to another For example an APPNAME value could be BACC_2_5 for BACC version 2 5 The use the version wit...

Page 246: ...ot be handled Error 3 An error condition which does not necessarily impact the ability of the service to continue to function Examples Problem parsing processing a particular request which does not prevent the application from handling other requests Unexpected but handled code exception Warning 4 A warning about some bad condition which is not necessarily an error Examples Lost network connection...

Page 247: ...nd meaning in a different application The MSGNAME field must consist of at least two characters Acceptable characters are limited to the following ASCII decimal values 48 57 numbers 65 90 upper case letters and 95 underscore While IOS allows lower case letters as well the vast majority of IOS messages use only the upper case letters In order to be consistent with established conventions we opted t...

Page 248: ...du Server lost connection to host 2 2 2 2 16 host cisco com Jun 13 2003 23 11 52 468 UTC BACC 4 CONNECTION pname orig rdu Server re established connection to host 2 2 2 2 The use of a single message name for two different events in the above example is wrong and unacceptable This is referred to as a catch all message name and they must be avoided Another extreme example is defining a message named...

Page 249: ...ntially provides the capability for handling multi valued keys Below is an example of a message produced from a device which has two IP addresses where the application chose to provide both IP addresses in the TAGS field as well as the process name 12 host cisco com Jun 13 2003 23 11 52 454 UTC BACC 4 BAD_REQUEST pname orig rdu ip orig 1 1 1 1 ip orig 1 1 1 2 Bad request received from device 1 6 a...

Page 250: ...cter itself needs to be represented in the tag value then instead of the character a sequence of is used Use of non printable control ASCII characters is not allowed in the TAG value field Control characters include characters with ASCII decimal values 0 31 and 127 If application provides to a CiscoLog compliant library a tag value string which includes one or more control characters the logging l...

Page 251: ...plication which consists of multiple processes always provide the pname orig tag MESSAGE Field The MESSAGE field provides a descriptive message about the logging event This field may consist of one or more characters The character set is limited to printable US ASCII characters ASCII decimal values 32 126 and foreign language characters Use of non printable control ASCII characters is not permitte...

Page 252: ...e known not to support foreign languages in their products Since UTF 8 can encode characters in any language it is possible to mix and match languages For example it is anticipated that a one use case would be the inclusion of just some parameters in foreign language in an otherwise English message For example an English message about user authentication could have a username in Japanese Similarly...

Page 253: ...LogFileSearchStringFound page 6 23 LogPartitionHighWaterMarkExceeded page 6 23 LogPartitionLowWaterMarkExceeded page 6 24 LowActivePartitionAvailableDiskSpace page 6 25 LowAvailableVirtualMemory page 6 25 LowInactivePartitionAvailableDiskSpace page 6 26 LowSwapPartitionAvailableDiskSpace page 6 26 ServerDown page 6 27 SparePartitionHighWaterMarkExceeded page 6 28 SparePartitionLowWaterMarkExceeded...

Page 254: ... minute Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable e mail Selected Trigger Alert Action Default Table 6 3 Default Configuration for the AuthenticationFailed RTMT Alert continued Value Default Configuration Table 6 4 Default Configuration for the CiscoDRFFailure RTMT Alert Value Default Configuration Enable Alert Selected Severity Critica...

Page 255: ... the CoreDumpFileFound RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met CoreDumpFileFound event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Trace download Parameters Not Selecte...

Page 256: ...e 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 6 Default Configuration for the CpuPegging RTMT Alert continued Value Default Configuration Table 6 7 Default Configuration for the CriticalServiceDown RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigg...

Page 257: ...g out of disk space Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met HardwareFailure event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 8 Default Configuration for the HardwareFailure RTMT Alert co...

Page 258: ...ct trace log files and delete them from the server The administrator should adjust the number of trace files that are kept to avoid hitting the low water mark again Table 6 11 provides the default configuration for the LogPartitionLowWaterMarkExceeded RTMT Alert Table 6 10 Default Configuration for the LogPartitionHighWaterMarkExceeded RTMT Alert Value Default Configuration Enable Alert Selected S...

Page 259: ...rt Threshold Trigger alert when following condition met Log Partition Used Disk Space Exceeds Low Water Mark 95 Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 11 Default Configuration for the LogPartitionLowWaterMarkExceeded RTMT Alert Value Default Configuration Table 6 12 Default Configu...

Page 260: ...ration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met Available virtual memory below 30 Duration Trigger alert immediately Frequency Trigger up to 3 alerts within 30 minutes Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 14 Default Configur...

Page 261: ...in a cluster This alert identifies network connectivity issues in addition to a server down condition Table 6 16 provides the default configuration for the ServerDown RTMT Alert Table 6 15 Default Configuration for the LowSwapPartitionAvailableDiskSpace RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on liste...

Page 262: ... in the spare partition is too low if it is change the high water mark setting to a higher value Also examine each application trace log files under spare partition and delete those trace log files that are too old or too big Note Spare Partition is not used for Intercompany Media Engine server So this alert will not be triggered for Intercompany Media Engine Table 6 17 provides the default config...

Page 263: ...rk settings to the higher values Also examine each application trace log files under spare partition and clean up those trace log files that are too old or too big before the used disk space exceeds the high water mark Note Spare Partition is not used for Intercompany Media Engine server So this alert will not be triggered for Intercompany Media Engine Table 6 18 provides the default configuration...

Page 264: ... Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met SyslogSeverityMatchFound event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Syslog Severity Parameters Critical Enable E mail Selected Trigger Alert Action Default Table 6 20...

Page 265: ...Table 6 20 Default Configuration for the SyslogStringMatchFound RTMT Alert continued Value Default Configuration Table 6 21 Default Configuration for the SystemVersionMismatched RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met SystemVersion...

Page 266: ...otifyFailure page 6 37 DBReplicationFailure page 6 37 DDRBlockPrevention page 6 38 DDRDown page 6 39 ExcessiveVoiceQualityReports page 6 39 IMEDistributedCacheInactive page 6 40 IMEOverQuota page 6 40 IMEQualityAlert page 6 41 InsufficientFallbackIdentifiers page 6 42 IMEServiceStatus page 6 42 InvalidCredentials page 6 43 LowCallManagerHeartbeatRate page 6 44 LowTFTPServerHeartbeatRate page 6 44 ...

Page 267: ...rload CallProcessingNodeCpuPegging This alert occurs when the percentage of CPU load on a call processing server exceeds the configured percentage for the configured time Note If the administrator takes no action high CPU pegging can lead to a crash especially in CallManager service CoreDumpFound and CriticalServiceDown alerts might also get issued The CallProcessingNodeCpuPegging alert gives you ...

Page 268: ...llowing servers Enabled on listed servers Threshold Trigger alert when following condition met Processor load over 90 Duration Trigger alert only when value constantly below or over threshold for 60 seconds Frequency Trigger up to 3 alerts within 30 minutes Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 25 Default Configuration for the CDRAgentSendFileFailed RT...

Page 269: ...ed Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met CDRFileDeliveryFailed event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 27 Default Configuration for the CDRHighWaterMarkExcee...

Page 270: ...efault Configuration for the CDRMaximumDiskSpaceExceeded RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met CDRMaximumDiskSpaceExceeded event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours...

Page 271: ...eplication and requires database administrator intervention Note Be aware that DBReplicationFailure is based on the replication status perfmon counter instead of DBReplicationFailure alarm as was previously the case This alert gets triggered whenever the corresponding replication status perfmon counter specifies a value of 3 Bad Replication or 4 Replication Setup Not Successful Enable E mail Selec...

Page 272: ...BReplicationFailure RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met DBReplicationFailure occurred Duration Trigger alert immediately Frequency Trigger up to 1 alert within 60 minutes Schedule 24 hours daily Enable E mail Selected Trigger A...

Page 273: ...iguration for the DDRDown RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met IDSReplicationFailure alarm with alarm number 32 generated Duration Trigger alert immediately Frequency Trigger up to 1 alert within 60 minutes Schedule 24 hours dai...

Page 274: ...t quota values Ensure that you have correctly provisioned the DID prefixes on all of the Cisco Unified Communications Manager servers that use this Cisco IME service If you have provisioned the prefixes correctly you have exceeded the capacity of your Cisco IME service and you need to configure another service and divide the DID prefixes across the Cisco IME client instances Cisco Unified Communic...

Page 275: ...the CDRs CMRs and logs from the firewalls to determine why calls have fallen back to the PSTN or have not been made over IP Default Configuration Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met VAP Over Quota Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mai...

Page 276: ...lback profile setting this value to 5 10 to the power of 5 equals 100 000 should keep Cisco Unified Communications Manager from generating this alert However increasing this value results in a small increase in the amount of time it takes to perform the fallback As such you should set the Fallback Number of Correlation DTMF Digits field to a value just large enough to prevent this alert from getti...

Page 277: ... those configured on the Cisco IME server The alert includes the username and password that were used to connect to the Cisco IME server as well as the IP address and name of the target Cisco IME server To resolve this alert log into the Cisco IME server and check that the configured username and password match the username and password that are configured in Cisco Unified Communications Manager D...

Page 278: ...rigger Alert Action Default Table 6 40 Default Configuration for the InvalidCredentials Alert continued Value Default Configuration Table 6 41 Default Configuration for the LowCallManagerHeartbeatRate RTMT Alert Value Default Configuration Enable Alert Selected Severity Warning Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condi...

Page 279: ...server heartbeat rate below 24 beats per minute Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 42 Default Configuration for the LowTFTPServerHeartbeatRate RTMT Alert continued Value Default Configuration Table 6 43 Default Configuration for the MaliciousCallTrace RTMT Alert Value Default C...

Page 280: ... events exceeds 0 times within the last 60 minutes Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 44 Default Configuration for the MediaListExhausted RTMT Alert continued Value Default Configuration Table 6 45 Default Configuration for the MgcpDChannelOutOfService RTMT Alert Value Default ...

Page 281: ...erity Critical Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met NumberOfRegisteredDevicesExceeded event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 47 Default Configuration for the NumberOfRegiste...

Page 282: ...elected Severity Critical Threshold Trigger alert when following condition met Number of registered gateways increased Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 49 Default Configuration for the NumberOfRegisteredMediaDevicesDecreased RTMT Alert Value Default Configuration Enable Alert...

Page 283: ...50 Default Configuration for the NumberOfRegisteredMediaDevicesIncreased RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Threshold Trigger alert when following condition met Number of registered media devices increased Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default T...

Page 284: ...lert Selected Severity Warning Enable Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met Number of RouteListExhausted exceeds 0 times within the last 60 minutes Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E mail Selected Trigger Alert Action Default Table 6 53 Default...

Page 285: ...s alert occurs when a TLS connection to the Cisco IME service could not be established because the certificate presented by the Cisco IME service has expired or is not in the Cisco Unified Communications Manager CTL Ensure that the Cisco IME service certificate has been configured into the Cisco Unified Communications Manager Default Configuration Table 6 54 Default Configuration for the TCPSetupT...

Page 286: ...nts associated with an individual end point BDINotStarted BDI application not started because of an error Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Emergency 0 Parameters Reason String Recommended Action See application logs for error CallDirectorCreationError There was an error during the CallDire...

Page 287: ...co DirSymc application failed to start successfully Error occurred while starting application Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Emergency 0 Recommended Action See application logs for error may require restarting the application ExcceptionInInitSDIConfiguration Exception occured in InitSDIC...

Page 288: ...Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space Also make sure that the path has security permissions similar to default log file path GlobalSPUtilsCreationError There was an error during the GlobalSPUtils creation Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity ...

Page 289: ...Recommended Action None HuntGroupCreationError There was an error during the Hunt Group creation Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity Emergency 0 Parameters None Recommended Action None IPAddressResolveError The host IP address was not resolved Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Defini...

Page 290: ...ONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Emergency 0 Parameters Servlet Name String Reason String Recommended Action See application logs for error LineStateSrvEngCreationError There was an error during the LineStateSrvEng creation Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity ...

Page 291: ...lity Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity Emergency 0 Parameters None Recommended Action None NoFeatureLicense No feature license found Cisco Unified Communications Manager Unified CM requires a license to function Also Unified CM licenses are version specific so be certain that the license is for the version you are trying to ...

Page 292: ... license in Cisco Unified CM Administration System Licensing License File Upload OutOfMemory The process has requested memory from the operating system and there was not enough memory available Cisco Unified Serviceability Alarm Definition Catalog System Generic Severity Emergency 0 Parameters None Recommended Action None ServiceNotInstalled An executable is trying to start but cannot because it i...

Page 293: ...on Catalog CallManager TCD SRV Severity Emergency 0 Parameters None Recommended Action None SysControllerCreationError There was an error during the SysController creation Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity Emergency 0 Parameters None Recommended Action None TapiLinesTableCreationError There was an error during the T...

Page 294: ...esCreationError There was an error during the TimerServices creation Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity Emergency 0 Parameters None Recommended Action None TestAlarmEmergency Testing emergency alarm Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System Test Sev...

Page 295: ... for error Alert Level Alarms The alert level alarm equals 1 and action must take place immediately A system error occurred and will not recover without manual intervention Examples follow Application is about to run out of licenses Application is about to run out of disk space Application is almost out of memory 100 CPU occurs for long period of time Be aware that this level is not suitable for e...

Page 296: ...bility Alarm Definition Catalog CMIAlarmCatalog CMI Severity ALERT Routing List Event Log SDI Parameter s CMI Exception String Recommended Action Refer to the associated alarm for further information CMOverallInitTimeExceeded Initialization of the Cisco Unified Communications Manager system has taken longer than allowed by the value specified in the System Initialization Timer service parameter as...

Page 297: ...f the Cisco CallManager service parameter System Initialization Timer in the Service Parameters Configuration window in Cisco Unified CM Administration If increasing the time in the System Initialization Timer service parameter does not correct this issue contact the Cisco Technical Assistance Center TAC ConfigThreadChangeNotifyServerInstanceFailed Failed to allocate resources to handle configurat...

Page 298: ..._TFTP TFTP Cisco Unified Serviceability Alarm Definition Catalog System TFTP Severity Alert Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources ConfigThreadChangeNotifyServerStartFailed Failed to start listening to configuration change notification from database This usua...

Page 299: ...m issues that might be contributing to a reduced amount of system resources CiscoLicenseApproachingLimit License units consumption approaching its authorized limit Facility Sub Facility CCM_JAVA_APPS_TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Alert 1 Parameters Reason String Recommended Action None CiscoLicenseOverDraft Overdraft lice...

Page 300: ... Serviceability Alarm Definition Catalog CallManager CallManager Severity ALERT Routing List SDL SDI Sys Log Event Log Data Collector Parameter s Remote Application Link Protocol Version String Local Application Link Protocol Version String Remote Node ID UInt Remote Application ID Enum Remote Application Version String Enum Definitions Remote Application ID Recommended Action The alarm details in...

Page 301: ...reduced amount of system resources DBLException An error occurred while performing database activities A severe database layer interface error occurred Possible causes for this include the database being unreachable or down or a DNS error Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Alert Parameters ErrorCo...

Page 302: ...to the IME server could not be completed because the username and or password configured on Unified CM do not match those configured on the IME server Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity ALERT Recommended Action The alarm will include the username and password which were used to connect to the IME server along with the IP address of the target IME...

Page 303: ...Service Manager 3 If the problem still persist reboot the Cisco Unified CM node NoDbConnectionAvailable No database connection available Database layer could not find any working database connection Facility Sub Facility CCM_DB_LAYER DB Cisco Unified Serviceability Alarm Definition Catalog System DB Severity Alert 1 Recommended Action In Cisco Unified Serviceability enable Detailed level traces in...

Page 304: ...AlarmCatalog CMI Severity ALERT Routing List Event Log SDI Parameter s Illegal Parity String Recommended Action Verify that the Cisco Messaging Interface service parameter Parity is set to a valid allowable value SerialPortOpeningError When CMI tries to open the serial port the operating system returns an error For a system running CMI the serial port through which the voice messaging system is co...

Page 305: ...or a failure in database access by the trace logging or alarm subsystem Facility Sub Facility CCM_TFTP_TFTP Cisco Unified Serviceability Alarm Definition Catalog System TFTP Severity Alert Parameters Error Int Reason String Recommended Action In Cisco Unified Serviceability enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services Also use RT...

Page 306: ...ceability Alarm Definition Catalog CallManager CallManager Severity Alert Parameters Remote IP address of remote application String Unique Link ID String Local node ID UInt Local Application ID Enum RemoteNodeID UInt Remote application ID Enum Enum Definitions for LocalApplicationID and RemoteApplicationID Recommended Action In the Cisco Unified Reporting tool run a CM Cluster Overview report and ...

Page 307: ...Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center TAC StopBitConfigurationError The Cisco Messaging Interface service parameter Stop Bits has an invalid configuration An invalid stop bit has been configured for the serial port that CMI uses to connect to the voice messaging system It is possible ...

Page 308: ...s running out of resources Facility Sub Facility CCM_TFTP TFTP Cisco Unified Serviceability Alarm Definition Catalog System TFTP Severity Alert 1 Parameters Error Int IPAddress String Port Int Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources TFTPServerListenBindFailed ...

Page 309: ...en If the port number specified in this alarm is shown in this CLI command output the port is being used Restart the Cisco Unified Communications Manager system which may help to release the port If the problem persists go to Cisco Unified Serviceability and enable Detailed level traces in the Trace configuration window for the TFTP service and contact the Cisco Technical Assistance Center TAC Tes...

Page 310: ...tion Check to see that the certificate of the IME server is configured properly in the Unified CM Routing List SDL SDI Sys Log Event Log Alert Manager Parameter s SSLErrorCode UInt SSLErrorText String TVSServerListenBindFailed Fail to connect to the network port through which file requests are received This usually happens if the network port is being used by other applications on the system or if...

Page 311: ...onfiguration window for the TVS service and contact the Cisco Technical Assistance Center TAC TVSServerListenSetSockOptFailed Failed to increase the size of the network buffer for receiving file requests This usually indicates a lack of memory when there is a system issue such as running out of resources Cisco Unified Serviceability Alarm Catalog System TVS Severity ALERT Routing List SDI Event Lo...

Page 312: ... other than digits 0 9 It is possible that the Voice Mail DN value has been updated via AXL or a CLI command where validation of the value was not performed For this reason it is best to set this value in the Service Parameter Configuration window in Cisco Unified CM Administration and the value can be validated against the accepted range of values for this field Cisco Unified Serviceability Alarm...

Page 313: ...error occurred that could not be handled but for which the system automatically restarts BChannelOOS The B channel is out of service The B channel indicated by this alarm has gone out of service Some of the more common reasons for a B channel to go out of service include are as follows Taking the channel out of service intentionally to perform maintenance on either the near or far end MGCP gateway...

Page 314: ... Ethernet port CallManagerFailure Indicates an internal failure in the Cisco Unified Communications system The service should restart in an attempt to clear the failure Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Critical Parameters Additional Text Optional String Host name of hosting node String IP addres...

Page 315: ... certificate is for 5 years In case of Certificates signed by a CA the validity is dependent on the Expiry date set by CA while issuing the certificate Once a certificate is about to expire Cisco Certificate Expiry Monitor service generates alarms The severity of the alarm is dependent on how much time is left for the certificate to expire The impact to system operation depends on the which certif...

Page 316: ...on Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management If the certificate is issued by a CA generate a CSR submit the CSR to CA obtain a fresh certificate from CA and upload it to Cisco Unified CM CDRMaximumDiskSpaceExceeded The CDR files disk usage exceeded maximum disk allocation Some undeliverable files may have bee...

Page 317: ...ck if billing server is alive 4 Check if s FTP Server on the billing server is running and accepting request 5 Check if CDRM Configuration for billing servers is correct under serviceability tools 6 Check if CDR files maximum disk allocation is too low under serviceability tools 7 Check CDR Repository Manager trace under var log active cm trace cdrrep log4j CiscoDirSyncProcessFailToStart LDAPSync ...

Page 318: ...ceability Alarm Definition Catalog CallManager CallManager Severity Critical Parameters Expected Average Delay UInt Entry Latency UInt Exit Latency UInt Sample Size UInt Code Yellow Duration UInt Number of Calls Rejected Due to Call Throttling UInt Total Code Yellow Entry UInt Total Code Yellow Exit UInt Recommended Action You should have attempted the steps in the recommended actions defined in t...

Page 319: ...existing trace files If the CodeYellowExit alarm is not issued in a reasonable amount of time as deemed by your organization or if the system is frequently entering Code Yellow state contact TAC and supply the trace information you have collected CoreDumpFileFound The new core dump files have been found in the system One of the component has crashed and generated a core dump Use admin cli or RTMT ...

Page 320: ...Int Unique channel Id String Device Name String Device IP address String Reason Enum Enum Definitions 0 None Defined Recommended Action Check the connection of the T1 E1 BRI cable reset the gateway to restore Layer 2 connectivity investigate whether the gateway reset was intentional If the reset was not intentional take steps to restrict access to the Gateway Configuration window in Cisco Unified ...

Page 321: ...r 10 minutes the system automatically clears the block for all clients except the blocked one which means that change notifications should resume successfully for all other clients To clear the blocked client you must restart the server Facility Sub Facility CCM_DB_LAYER DB Cisco Unified Serviceability Alarm Definition Catalog System DB Severity Critical 2 Recommended Action At the command line in...

Page 322: ...alue is set to a lower than the default threshold value unintentionally change the value to default If you continue to receive this alert for half an hour after receiving the 1st alert check for the disk usage for Common partition under Disk Usage tab in RTMT If the disk usage shown under that tab is higher than configured value in LogPartitionLowWaterMarkExceeded alert configuration contact Cisco...

Page 323: ...eives an MGCP unregister signal from the gateway such as RSIP graceful forced Cisco Unified CM doesn t receive the MGCP KeepAlive signal from the gateway the MGCP gateway doesn t response to an MGCP command sent by Cisco Unified CM three times a speed and duplex mismatch exists on the Ethernet port between Cisco Unified CM and the MGCP gateway the gateway has reset Facility Sub Facility CCM_CALLMA...

Page 324: ... alarm occurs when Unified CM is unable to establish a TCP connection to an IME server It typically occurs when the IP address and port of the IME server are misconfigured or an Intranet connectivity problem is preventing the connection from being set up Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity CRITICAL_ALARM Recommended Action Check to make sure that ...

Page 325: ...ALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Critical Recommended Action If this alarm occurs at the same general day or time or if it occurs with increasing frequency collect all system performance data in Real Time Monitoring Tool as well as all trace information for the 30 minutes prior to the time that this alarm occurred and contact Cisco T...

Page 326: ...ing for an unexpected reason ANNDeviceRecoveryCreateFailed ANN device recovery create failure The ANN device recovery class create failed possibly due to lack of memory If the error code is non zero it may help determine the cause of the error The announcement device will not be available Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog Call...

Page 327: ... if it is take appropriate action to reduce the load on the PDP by following some or all of these recommendations Consider adding more PDPs and provisioning Unified CM with additional call intercept profiles and call intercept trigger points in the various configuration pages under the Call Routing menu in Cisco Unified CM Administration Provision a pair of policy servers per call intercept profil...

Page 328: ... and check its problematic record based on the information given by the cause and summary Collect the associated SDI and SDL traces for the bad records found in this file as soon as possible Collect and check the CAR Scheduler traces for more details BDIApplicationError BDI Facility Sub Facility error Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definit...

Page 329: ...job failed A normal CAR scheduled job failed such as the pre generated Daily Weekly Monthly Monthly Bill reports jobs The particular CAR scheduler job that fails cannot be run properly This does not cause any significant impact on CAR functions For pre generated CAR report this would result failure to run on a particular report which leads to missing of CAR report Facility Sub Facility CCM_CAR_SCH...

Page 330: ... run for the day this would result some all of CAR scheduler jobs cannot start If DailyCdrLoad job fails CAR loader would not be able to load CDR CMR records from CDR CMR flat files into CAR database this would result records found upon running CAR reports and causes accumulation of CDR CMR flat files unprocessed If TaskMonitor job fails CAR scheduler will not be able to perform the daily DB IDS m...

Page 331: ... CAR Scheduler traces for more details CCDIPReachableTimeOut CCD Requesting Service IP Reachable Duration times out The CCD requesting service detected that it can no longer reach the learned patterns through IP All learned patterns from this forward will be marked as unreachable via IP and to allow calls to learned patterns to continue to be routed until IP becomes reachable again all calls to le...

Page 332: ... CallManager Severity ERROR Routing List SDL SDI Sys Log Event Log Recommended Action Troubleshoot your network to get IP connectivity restored After IP connectivity is restored Unified CM will automatically relearn Hosted DN patterns and calls to learned patterns will proceed through IP CDRAgentSendFileFailed CDR Agent cannot send CDR files from CCM node to CDR Repository node within the CCM clus...

Page 333: ...ontinues alarm is no longer present the condition is corrected CDRAgentSendFileFailureContinues CDR Agent cannot send CDR files from CCM node to CDR Repository node on retries CDR Agent cannot send CDR files on retries after the initial failure from CCM node to CDR Repository node within the cluster Facility Sub Facility CCM_CDR_REP CDRREP Cisco Unified Serviceability Alarm Definition Catalog Call...

Page 334: ...og CallManager CDR Rep Severity Error 3 Routing List Event Log Sys Log Alert Manager Parameters BillingServerAddress String Recommended Action 1 Check network link status 2 Check if billing server is alive 3 Check if s FTP Server on the billing server is running and accepting request 4 Check if CDRM Configuration is correct under Serviceability Tools 5 Check CDR Repository Manager trace CDRFileDel...

Page 335: ... the billing server is running and accepting request 4 Check if CDRM Configuration is correct under Serviceability tools 5 Check CDR Repository Manager trace CFBDeviceRecoveryCreateFailed The CFB device startup failed possibly due to lack of memory If the error code is non zero it may help determine the cause of the error The conference bridge device will not be available Facility Sub Facility CCM...

Page 336: ...MCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters Reason String Recommended Action Check application log for errors and correct the configuration May require restarting the application if nothing found during the previous steps CiscoDirSyncProcessFailedRetry LDAPSync process failed on particular sync agreement Facility Sub F...

Page 337: ... details the application will try to sync again in the next scheduled time CiscoDirSyncProcessConnectionFailed LDAPSync process failed to connect to LDAP server Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters AgreementId String LDAPHost String Reason String Recommended Action Ensure th...

Page 338: ...rt at the next scheduled time CiscoLicenseManagerDown License Manager Down and license provisioning will fail Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters Reason String Recommended Action Restart License Manager service on specified node CiscoLicenseRequestFailed License Request Uns...

Page 339: ...TAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters Reason String Recommended Action See application logs for error CiscoLicenseInternalError Licensing Internal Error Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters Re...

Page 340: ...eived a message which has failed a message integrity check This can be an indication that another node in the cluster is configured with the wrong security password Facility Sub Facility CCM_CLUSTERMANAGER CLUSTERMANAGER Cisco Unified Serviceability Alarm Definition Catalog System Cluster Manager Severity Error 3 Operating System Appliance Parameters Sender IP address String Recommended Action Ver...

Page 341: ...ager database or misconfiguration of some devices Facility Sub Facility CCM_TFTP TFTP Cisco Unified Serviceability Alarm Definition Catalog System TFTP Severity Error Recommended Action In Cisco Unified Serviceability enabled Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services Also use RTMT to look for errors that may have occurred around the ...

Page 342: ...vice configuration files at TFTP service startup This is usually caused by database access failure Facility Sub Facility CCM_TFTP TFTP Cisco Unified Serviceability Alarm Definition Catalog System TFTP Severity Error Recommended Action In Cisco Unified Serviceability enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services Also use RTMT to lo...

Page 343: ... window for TFTP and Cisco Database Layer Monitor services Also use RTMT to look for errors that may have occurred around the time of the alarm ConfigThreadCNGrpBuildFileFailed Failed to rebuild configuration files for changes at group level settings such as Device Pool or Common Device Config settings This is usually caused by a failure to access the Cisco Unified Communications Manager database ...

Page 344: ...y Alarm Definition Catalog System TFTP Severity Error Recommended Action In Cisco Unified Serviceability enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services Also use RTMT to look for errors that may have occurred around the time of the alarm ConfigThreadUnknownExceptionCaught An exception is caught in the main processing routine This al...

Page 345: ...ing PRI BRI Setup message contained an invalid Coding Standard value in the Bearer Capability information element IE Unified CM only accepts PRI BRI Setup messages with Coding Standard values of 0 or 1 When an invalid IE is received Unified CM rejects the call setup and issues this alarm Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity ERROR Routing List SDL S...

Page 346: ...ress String Device type Optional Enum Device description Optional String Reason code Enum Enum Definitions for DeviceType Value Definition 1 CISCO_30SP 2 CISCO_12SP 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 131 SIP_TRUNK 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 3...

Page 347: ...O_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO...

Page 348: ... errors when Unified CM established an HTTPS connection to the PDP PDP was not in service Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Error 3 Routing List SDL SDI Sys Log Event Log Data Collector Parameters Policy Decision Point String The cause of the connection failure String Recommended Action Verify the network connectivity between Unified CM and the ...

Page 349: ...FTP service is trying to save might be an existing file that is in use If you still get this error go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center TAC CNFFBuffWriteToFilefwritefailed Failed to save Config File to disk This may happen if disk is full or the file is in use Fac...

Page 350: ...be an existing file that is in use If you still get this error go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center TAC CtiProviderOpenFailure CTI application is unable to open the provider The IP address is shown in either IPv4 or IPv6 format depending on the IP addressing mode ...

Page 351: ...ration and take steps to establish connectiv ity if it has been lost 0x8CCC00D1 2362179793 Application is connecting to a non secure port but has security privileg es enabled for the user associated with the application Check the user group configuration for the user in Unified CM Admin under User Management End User Application User select the user and verify the associated permissions informatio...

Page 352: ...TFTP config file and what is configured in the database for that device The device type indicated in the device configuration file does not match the database configuration This could indicate that a change was made in the database configuration that failed to get updated at the device itself Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog Ca...

Page 353: ...O_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 41...

Page 354: ...RESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936 30035 IP_STE Code Device Type 1 CISCO_30SP 2 CISCO_12SP 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CI...

Page 355: ...369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941...

Page 356: ... new configuration file from TFTP Also refer to the reason code definitions for additional recommended actions DbInfoCorrupt Database information returned is corrupt Database configuration error was encountered Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity ERROR Routing List SDL SDI Sys Log Event Log Parameter s Name of Device String Recommended Action Inve...

Page 357: ... identified device DeviceCloseMaxEventsExceeded The TCP socket for the SCCP device has been closed due to excessive events in a 5 second period Under normal conditions the device will reregister automatically The indicated SCCP device exceeded the maximum number of events allowed per SCCP device Events can be phone calls KeepAlive messages or excessive SCCP or non SCCP messages The maximum number ...

Page 358: ...lManager service parameter Max Events Allowed is a suitable number for your deployment DeviceInitTimeout Device initialization timeout occurred This alarm does not occur under normal working conditions it will only occur if a device fails to respond to an initialize request Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManag...

Page 359: ...MCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters SchedulerID String ErrorMessage String Recommended Action Check the DirSync configuration and logs DirSyncSchedulerFailedToGetDBSchedules Failed to get directory synchronization schedules from DB Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceabil...

Page 360: ...ring Message String Recommended Action Check the DirSync configuration and logs DirSyncInvalidScheduleFound Invalid schedule read by DirSync scheduler from database Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters ScheduleID String Recommended Action Check the DirSync configuration and ...

Page 361: ...Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters ScheduleTable String Recommended Action Check the DirSync configuration and logs DirSyncScheduleDeletionFailed DirSync schedule deletion request failed Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Al...

Page 362: ...rror 3 Parameters ScheduleID String Recommended Action Check the DirSync configuration and logs DRFMasterAgentStartFailure DRF Master Agent was unable to start because it was unable to open port 4040 Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error Routing List Event Log Sys Log Parameters Reason String History C...

Page 363: ...viceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String Recommended Action Check if the CiscoDRFMaster and CiscoDRFLocal services are running DRFRestoreFailure DRF Restore process encountered errors History Cisco Unified Communications Release Action 8 0 1 New name changed from CiscoDRFLocalAgentStartFailure Routing List elements add...

Page 364: ... Event log Sys Log Parameters Reason String Recommended Action Check DRF logs for further details DRFInternalProcessFailure DRF internal process has some problems Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String History Cisco Unified Communications Release...

Page 365: ...AL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String Recommended Action Download ipsec pem file from Publisher and upload it as ipsec trust only on the missing node then restart Cisco DRF Local service DRFUnknownClient The DRF Master Agent running on the Publisher has received a Client connec...

Page 366: ... DRFSecurityViolation The DRF System has detected a malicious pattern which could result in a security violation The DRF Network Message contains a malicious pattern which could result in a security violation like code injection or directory traversal DRF Network Message has been blocked Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog Sy...

Page 367: ...ceError DRF Backup process is failed due to backup device error Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String Recommended Action Check if the proper device has been specified in the DRF configurations DRFTapeDeviceError DRF is unable to access tape devi...

Page 368: ...ction Check if tape drive is working properly and it contains a valid tape DRFRestoreInternalError DRF Restore operation has encountered an error Restore cancelled internally Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 History Cisco Unified Communications Release Action 8 0 1 Name changed from CiscoDRFTape...

Page 369: ...component because of an error Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String Recommended Action Check the component backup logs and contact support if needed DRFMARestoreComponentFailure DRF was unable to restore at least one component due to an error Hi...

Page 370: ...and contact support if needed DRFMABackupNodeDisconnect The DRF Master Agent was running a backup operation on a CCM cluster when one of the nodes disconnected before the backup operation was completed Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 History Cisco Unified Communications Release Action 8 0 1 Nam...

Page 371: ...ckup DRFNoRegisteredComponent No registered components available backup failed Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String Recommended Action Ensure at least one component is registered before attempting a backup DRFNoRegisteredFeature No feature sele...

Page 372: ...e at least one feature is configured before attempting a backup DRFMARestoreNodeDisconnect The node being restored disconnected from the Master Agent prior to being fully restored Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 History Cisco Unified Communications Release Action 8 0 1 Name changed from CiscoDR...

Page 373: ...pFailure DRF s FTP operation has failed Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String Recommended Action Ensure that the destination server is available has appropriate permissions and s FTP daemon is running DRFRegistrationFailure DRF Registration oper...

Page 374: ...ed Action Check the DRF logs and contact support if needed DRFBackupCancelInternalError DRF Backup operation has encountered an error Backup cancelled internally Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 History Cisco Unified Communications Release Action 8 0 1 Name changed from CiscoDRFRegistrationFailu...

Page 375: ...ctory Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Error 3 Routing List Event Log Sys Log Parameters Reason String Recommended Action Ensure that the DRF user has required permission enough space on DRF Log and Trace directory DRFFailure DRF Backup or Restore process has failed because it encountered errors History...

Page 376: ... Error 3 Routing List Event Log Alert Manager Sys Log Parameters Reason String Recommended Action Check DRF logs for further details DRFLocalDeviceError DRF unable to access local device Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity ERROR Routing List Event Log Sys Log Parameter s Reason String History Cisco Unified Communications Release Action 8 0 1 Name changed from ...

Page 377: ...Manager Severity ERROR Routing List SDL SDI Sys Log Event Log Parameter s Client Handle String Service ID UInt Sub Service ID UInt InstanceID1 UInt InstancID2 UInt InstanceID3 UInt InstanceID4 UInt Recommended Action In RTMT check the Pattern Report CallManager Report Learned Pattern and look for the duplicate pattern identified in this alarm Learned patterns must be unique Determine which call co...

Page 378: ...ocalCluster EMCC login failure occurred due to one of the following conditions Devices are incompatible with EMCC Unable to retrieve remote cluster information EMCC is restricted by the local cluster Untrusted certificate received from the remote end while trying to establish a connection Reason Codes 31 User is not enabled for EMCC 211 38 EMCC or PSTN is not activated in InterClusterServiceProfil...

Page 379: ...er Step 3 Ensure that the entries are enabled Step 4 Ensure that a bundle of all Tomcat certificates PKCS12 has been imported into the local tomcat trust keystore From the OS Administration window go to Security Certificate Management and check the certificates in tomcat trust EMServiceConnectionError EM Service not reachable EM Service might be down in one or more nodes in the cluster Cisco Unifi...

Page 380: ...rk connectivity problems can affect device registration or the restoration of a primary Unified CM may interrupt registration Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity ERROR Routing List SDL SDI Sys Log Data Collector SNMP Traps Alternate Syslog Parameter s Device IP address String Device name String Device MAC address String Protocol String Device type...

Page 381: ...G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CIS...

Page 382: ... device did not provide an Authorization header after Cisco Unified CM challenged with a 401 Unauthorized message Verify the device is configured with digest credentials and is able to respond to 401 challenges with an Authorization header If this is a Cisco IP phone the configuration may be out of sync First go to the Cisco Unified Reporting web page generate a Unified CM Database Status report a...

Page 383: ...the certificate from the peer 12 InvalidTLSCipher Unsupported cipher algorithm used by the device Cisco Unified CM only supports AES_128_SHA cipher algorithm Recommended action is for the device to regenerate its certificate with the AES_128_SHA cipher algorithm 13 DirectoryNumberMismatch Indicates mismatch between the directory number that the SIP device is trying to register with and the directo...

Page 384: ...h in the security settings of the device and or the Unified CM The following mismatches are detected 1 The device established a secure connection yet reported that it does not have the ability to do authenticated signaling 2 The device did not establish a secure connection but the security mode configured for the device indicates that it should have done so 3 The device established a secure connec...

Page 385: ...nintentional such as loss of network connectivity Other causes for this alarm could include a phone being registered to a secondary node and then the primary node come back online causing the phone to rehome to the primary Cisco Unified CM node or lack of a KeepAlive being returned from the Cisco Unified CM node to which this endpoint was registered Unregistration also occurs if Cisco Unified CM r...

Page 386: ...otocol String Device type Enum Device description String Reason Code Enum IPV6Address String IPAddressAttributes Enum IPV6AddressAttributes Enum Enum Definitions Device type Value Definition 1 CISCO_30SP 2 CISCO_12SP 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 U...

Page 387: ..._TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CI...

Page 388: ...ied CM Administration either due to an explicit command from an administrator or due to internal errors encountered No action necessary the device will reregister automatically 10 DeviceUnregistered The device has explicitly unregistered Possible causes include a change in the IP address or port of the device No action is necessary the device will reregister automatically 11 MalformedRegisterMsg S...

Page 389: ...a reset or restart notification so it is being forcefully reset If the device does not reregister within 5 minutes confirm it is powered up and confirm network connectivity between the device and Cisco Unified CM 19 EMLoginLogout The device has been unregistered due to an Extension Mobility login or logout 20 EMCCLoginLogout The device has been unregistered due to an Extension Mobility Cross Clust...

Page 390: ...ngs on the device settings button If unregistration of this device was expected no action is required Also refer to the reason code descriptions for recommended actions 28 FallbackInitiated The device has initiated a fallback and will automatically reregister to a higher priority Unified CM No action is necessary 29 DeviceSwitch A second instance of an endpoint with the same device name has regist...

Page 391: ...ed and that service could be restarted in Cisco Unified Serviceability ErrorParsingDirectiveFromPDP Cisco Unified Communications Manager Unified CM failed to parse the call routing directive or the diversion destination in the call routing response from the policy decision point PDP A routing response was received but Cisco Unified Communications Manager Unified CM failed to parse the mandatory el...

Page 392: ...The function that reads the RPM version information and populates database failed Facility Sub Facility CCM_DB_LAYER DB Cisco Unified Serviceability Alarm Definition Catalog System DB Severity Error 3 Recommended Action Report this error to the administrator FailureResponseFromPDP The policy decision point PDP returned a 4xx client or 5xx server status code in the HTTP response Cisco Unified Commu...

Page 393: ...se causes the alarm check whether the PDP service is active and check the PDP server s log files for any errors If a 503 causes the alarm the PDP may be overloaded by requests Take appropriate action to reduce the load on the PDP by following some or all of these recommendations 1 consider adding more PDPs and provisioning Unified CM with additional call intercept profiles and call intercept trigg...

Page 394: ...k to see that your firewall is up Make sure the mapping service is enabled Check that the IP address and port on the firewall for that mapping service match the configuration in Unified CM Administration Check general IP connectivity between Unified CM and the firewall Routing List SDL SDI Sys Log Event Log Parameter s IP address String Port number UInt ICTCallThrottlingStart Cisco CallManager sto...

Page 395: ...ThrottlingEnd alarm is not issued in a reasonable amount of time as deemed by your organization contact TAC and supply the trace information you have collected For a routing loop condition the CallsInProgress counter will be significantly higher than usual By examining trace files and CDR data for calls that occurred over the indicated trunk you may be able to detect a translation pattern route li...

Page 396: ...d error situations Something unexpected occurred that might compromise data or access to data or cause IDS to fail Facility Sub Facility CCM_DB_LAYER DB Cisco Unified Serviceability Alarm Definition Catalog System DB Severity Error 3 Parameters Event Class ID String Event class message String Event Specific Message String Recommended Action Requires Database Admin intervention IDSReplicationFailur...

Page 397: ...a IME call and is attempting to allocate a PSTN fallback DID and a DTMF digit sequence to associate with this call However there are too many IME calls currently in progress which are utilizing this same fallback DID and as a result there are no more DTMF digit sequences which could be allocated to this call As such this call will proceed however mid call fallback will not be possible for this cal...

Page 398: ... amount of time it takes to perform the fallback As such it should not be set arbitrarily large it should be set just large enough to keep clear of this alarm Another alternative to increasing this parameter is to add another fallback profile with a different fallback DID and associate that fallback profile with a smaller number of enrolled DID patterns This will allow you to get by with a smaller...

Page 399: ... sure that the cable connecting the USB0 port and voice messaging system is firmly connected IPMAApplicationError IPMA Facility Sub Facility error Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters Servlet Name String Reason String Recommended Action See application logs for details IPMAO...

Page 400: ...erviceability Alarm Definition Catalog System Java Applications Severity Error 3 Parameters Servlet Name String Reason String Recommended Action Restart Cisco IP Manager Assistant Service IPv6InterfaceNotInstalled IPv6 network interface is not installed IPv6 option is enabled for TFTP service but the IPv6 network interface address has not been configured on the system Until the IPv6 network is fun...

Page 401: ... in the database The ANN device is normally automatically added when the server is added to the database Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Error Recommended Action To add the ANN device to database you will need to remove delete the server and read the server WARNING This may result in having to manu...

Page 402: ... delete the server and read the server WARNING This may result in having to manually reconfigure many different settings such as Media Resource Groups CallManager Groups and many others kCreateAudioSourcesFailed Creating audio source class failed Unable to create audio source subcomponent to provide audio for streaming This may be due to lack of memory Facility Sub Facility CCM_MEDIA_STREAMING_APP...

Page 403: ...ervice or restart the server kCreateControlFailed Stream Control create failure Create stream control subcomponent The error may be due to lack of memory Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Error 3 Parameters Codec Type String OS Error Code Int OS Error Description String History Cisco Unified Communic...

Page 404: ...n String Recommended Action Enable trace for the database layer monitor to get specific error information kIPVMSDeviceDriverNotFound Cisco IP voice media streaming driver not found The Cisco IP voice media streaming driver was not found or is not installed The Cisco IP Voice Media Streaming App service cannot run until this error is resolved All software media devices ANN CFB MOH MTP for this serv...

Page 405: ...Serviceability Alarm Definition Catalog CallManager IpVms Severity Error 3 Recommended Action Check the configuration settings for the server name DHCP or DNS Monitor the status of Cisco IP Voice Media Streaming App service The service will not operate without a valid server name kIpVmsMgrNoLocalNetworkIPAddr Unable to retrieve the network IP address for host server Unable to obtain the network IP...

Page 406: ...on of device driver An incompatible device driver was found The Cisco IP Voice Media Streaming App service will terminate The software media devices ANN CFB MOH MTP will be unavailable while the service is stopped Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Error 3 Recommended Action Restart the server to ensu...

Page 407: ...e the Platform CLI to verify the source path and file exist If the file does not exist then use Cisco Unified CM Admin to reupload the missing audio source to this specific server Reinstall the Cisco Unified Communications Manager to have all required paths created kPWavMgrThreadxFailed WAV playing manager thread creation failed The process component used for playing WAV files failed to start poss...

Page 408: ...VMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Error 3 Recommended Action Verify that the Enterprise parameter setting for User Locale is configured using the CCM Admin web page Restart the Cisco IP Voice Media Streaming App service kRequestedANNStreamsFailed The requested resources for the configured number of annunciator calls Call Count service parameter wa...

Page 409: ...ed patterns will be routed through the PSTN instead Calls through the PSTN to learned patterns will be maintained for a certain period of time before the PSTN failover times out Cisco Unified Serviceability Alarm Catalog CallManager CallManager Severity Error Routing List SDL SDI Sys Log Event Log Data Collector Parameters IP Address String SafClientHandle UInt Recommended Action Investigate possi...

Page 410: ...dshake failure with another application It could be due to certificate for tomcat service where the application is hosted is not trusted not present in the keystore Cisco Unified Serviceability Alarm Definition Catalog System EMAlarmCatalog Severity ERROR Routing List Sys Log Event Log Alert Manager Parameter s Date Time String Hostname Ip Address String Recommended Action 1 Ensure that tomcat tru...

Page 411: ... quota on the total number of DIDs it can write into the IME distributed cache When this alarm is generated it means that even though you should be under quota due to an extremely unlikely statistical anomaly the IME distributed cache rejected your publication believing you were over quota You should only see this alarm if you are near but below your quota This error is likely to be persistent so ...

Page 412: ...t ReadConfigurationUnknownException An exception is caught while retrieving enterprise parameters value from database at TFTP service startup This is usually caused by a failure to access the Cisco Unified Communications Manager database Facility Sub Facility CCM_TFTP TFTP Cisco Unified Serviceability Alarm Definition Catalog System TFTP Severity Error 3 Recommended Action In Cisco Unified Service...

Page 413: ...ch between the device endpoint and MTP transcoder codec mismatch between the endpoint and the MTP transcoder a lack of available bandwidth between the endpoint and the MTP transcoder or because the MTP transcoder resources are already in use A capability mismatch may be due to the MTP transcoder not supporting one or more of the required capabilities for the call such as Transfer Relay Point which...

Page 414: ...ice supports all the necessary capabilities Also caution should be taken care if all the MTP or transcoders are configured with all the supported capabilities There are certain capabilities such as RFC 2833 DTMF or RFC 2833 DTMF passthrough or passthrough which could be supported by most of the MTPs or transcoders and there may be certain capabilities such as IPv4 to IPv6 conversion and vice versa...

Page 415: ...er and take that into consideration when configuring the supported codecs in the MTPs and transcoders A good idea is to configure the media devices with all the supported codecs and set the region bandwidths to restrict too much bandwidth usage refer to the Unified CM documentation for details on region and location settings Also there may be codec mismatch between the endpoint and the MTP transco...

Page 416: ... recommended actions to resolve it In AlertCentral right click the alert to open the alert information RTMT ERROR ALERT This alert is generated by RTMT AlertMgr See Alert Detail for explanation Facility Sub Facility CCM_RTMT RTMT Cisco Unified Serviceability Alarm Definition Catalog System RTMT Severity Error 3 Parameters Name String Detail String Recommended Action See Alert Detail for more infor...

Page 417: ...ndow SAF SAF For warder 431 SAF_INTEGRITY_CHECK_FAILURE A message failed to pass SAF Forwarder security validation This can occur because of misconfiguration a potential attack or more commonly by incorrect provisioning of the password on the Forwarder and SAF client Reprovision the password and keep a watch on further SAF INTEGRITY CHECK FAILURE alarms If you receive a persistent number of SAF IN...

Page 418: ...s only no action is required 474 INFO LEVEL SAF_UNREGISTERED Unified CM attempted to publish or subscribe to the SAF Forwarder but Unified CM is not registered with SAF Forwarder Unified CM will automatically reregister with the SAF Forwarder before attempting to publish or subscribe This alarm is for infor mational purposes only no action is required 475 INFO LEVEL SAF_BAD_FILTER Unified CM attem...

Page 419: ...ersioned component so that both Unified CM and the SAF Forwarder use the same compatible version 479 SAF_UNKNOWN_AS Unified CM attempted to register to the SAF Forwarder but the registration message contained a Client Label that was not familiar to the Autonomous System AS on the SAF Forwarder router Rec ommended action is to issue the appropriate CLI commands on the SAF Forwarder to associate the...

Page 420: ...n error occurred while executing scheduled collection Facility Sub Facility CCM_TCT LPMTCT Cisco Unified Serviceability Alarm Definition Catalog System LpmTct Severity Error 3 Parameters JobID String Reason String Recommended Action Review configuration for scheduled collection job under Job Status window SerialPortGetStatusError When CMI tries to get the status of serial port the operating system...

Page 421: ...s firmly connected SerialPortSetStatusError When CMI tries to set the status of serial port the operating system returns an error CMI triggers this alarm when it cannot set the status of the serial port An inability to receive the serial port status information can be caused by a loose or disconnected USB cable Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog CMI Severity ERRO...

Page 422: ... ServiceActivationFailed Failed to activate a service Facility Sub Facility CCM_SERVICEMANAGER GENERIC Cisco Unified Serviceability Alarm Definition Catalog System Service Manager Severity Error 3 Parameters Service Name String Reason String Recommended Action None ServiceDeactivationFailed Failed to deactivate a service Facility Sub Facility CCM_SERVICEMANAGER GENERIC Cisco Unified Serviceability...

Page 423: ...larm Definition Catalog System Service Manager Severity Error 3 Parameters Service Name String Process ID Int Recommended Action None ServiceStartFailed Failed to start service Facility Sub Facility CCM_SERVICEMANAGER GENERIC Cisco Unified Serviceability Alarm Definition Catalog System Service Manager Severity Error 3 Parameters Service Name String Reason String Recommended Action None ServiceStop...

Page 424: ...ng restart it SIPNormalizationResourceWarning The normalization script has exceeded an internal resource threshold The normalization script for the indicated SIP device has exceeded an internal threshold for resource consumption This alarm can occur for memory consumption or when the script is close to exceeding the configured allowance of Lua instructions When the amount of memory as defined in t...

Page 425: ...ility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Error Routing List SDI Sys Log Event Log Parameters Device Name String Script Name String Script Function String Script Type String Reason Code Enum Reason Text String In Use Memory UInt Memory Threshold UInt In Use Lua Instructions UInt Lua Instruction Threshold UI...

Page 426: ... Lua Instruction Threshold field or both the fields on the SIP Normalization Script Configuration window are met the script closes and the SIPNormalizationScriptClosed alarm also occurs For additional information when troubleshooting check the SIP Normalization counter MemoryUsagePercentage to learn the current resource usage SIPNormalizationScriptError Description A script error occurred Explanat...

Page 427: ...d by Cisco contact the Cisco Technical Assistance Center TAC If the error was due to a resource issue the SIPNormalizationResourceWarning alarm will also be issued Check the SIPNormalizationResourceWarning alarm for additional information and recommended actions SIPTrunkOOS All remote peers are out of service and unable to handle calls for this SIP trunk Value Definition 1 LoadError The script fai...

Page 428: ...rovided by Unified CM local The examples of possible reason codes include Remote 503 503 Service Unavailable a standard SIP RFC error code Remote 408 408 Request Timeout a standard SIP RFC error code Local 1 request timeout Local 2 local SIP stack is unable to create a socket connection with remote peer Local 3 DNS query failed For Local 3 IP address in the alarm is represented as zero and when DN...

Page 429: ...Unified CM in the remote peer Serviceability application choose Tools Control Center Feature Services and ensure the Cisco CallManager service is activated and started In the Unified CM Administration for the remote peer choose Device Trunk and ensure the SIP trunk exists with the incoming port in associated SIP Trunk Security Profile configured to be same as originating side SIP Trunk destination...

Page 430: ...lue for LogPartitionLowWaterMarkExceeded alert in Alert Central If the configured value is set to a lower than the default threshold value unintentionally change the value to default Also examine the trace and log file setting for each of the application in trace configuration page under Cisco Unified CM Serviceability If the number of configured traces or logs is set to greater than 1000 adjust t...

Page 431: ...GER Cisco Unified Serviceability Alarm Definition Catalog System Test Severity Error 3 Recommended Action None ThreadPoolProxyUnknownException Unknown exception was caught while processing file request This usually indicates a lack of memory when there is a system issue such as running out of resources Facility Sub Facility CCM_TFTP TFTP Cisco Unified Serviceability Alarm Definition Catalog System...

Page 432: ...ERROR Routing List SDL SDI Sys Log Event Log Recommended Action Check the status of the Cisco CallManager service in Cisco Unified Serviceability Tools Control Center Featured Services At least one Cisco CallManager service should be running in the cluster for CTIManager to register feature managers Restart the CTIManager service if the problem persists If CallManager service is active verify netw...

Page 433: ...ct the USB cable Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog CMI Severity ERROR Routing List Event Log SDI Parameter s Error Information String Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected WDApplicationError WebDialer Facility Sub Facility error Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Ci...

Page 434: ...ion error or an alarm that by itself does not indicate a warning but several instances of the same alarm do Examples are Configuration error One alarm of this level may not mean that an error has occurred but multiple of these would be considered an error AnnunciatorNoMoreResourcesAvailable No more Annunciator resources available Annunciator resource allocation failed for one or more of the follow...

Page 435: ... MTP or transcoder is not allocated then either MediaResourceListExhausted with Media Resource Type as Media termination point or transcoder or MtpNoMoreResourcesAvailable alarm will be generated for the same Media Resource Group List and you should first concentrate on that The Annunciator allocation may even fail after checking the region bandwidth between the regions to which the held party bel...

Page 436: ...ied CM node or application server is experiencing high CPU usage Verify the application is up and running verify network connectivity between the application server and Unified CM and verify the CPU utilization is in the safe range for application server and Unified CM this can be monitored using RTMT via CPU Pegging Alert ApplicationConnectionError CTIManager is unable to allow connections from A...

Page 437: ...Administrator can unlock this user AuthenticationFailed Login Authentication failed Facility Sub Facility CCM_TOMCAT_APPS LOGIN Cisco Unified Serviceability Alarm Definition Catalog System Login Severity Warning Parameters Login IP Address Hostname String Login Date Time String Login UserID String Login Interface String Recommended Action If this event happens repeatedly investigate the source of ...

Page 438: ...ect authentications The maximum number of attempts gets set by the administrator Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Warning 4 Parameters UserID String Recommended Action Wait for administrator specified time to retry or have administrator unlock the credential History Cisco Unified Communications Release Action 7 0 1 Error message added 8 0 1 Changed severity...

Page 439: ... because the user exists in the database and the system specifies LDAP authentication A directory sync got performed in the immediate past 1 day Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Warning 4 Parameters UserID String Recommended Action This user has yet to be removed from the database or the alarm will clear itself within 24 hours History Cisco Unified Communic...

Page 440: ... point PDP that was configured in Cisco Unified Communications Manager Unified CM The policy server returns a call reject decision stating that a policy violation was the reason for rejecting the call Calls may be rejected because an unauthorized user attempted to dial a DN or pattern that is not allowed for him or her or because a call forward directive was invoked and the destination specified i...

Page 441: ...atterns to a number defined in the service parameter CCD Maximum Numbers of Learned Patterns This alarm indicates that the CCD requesting service has met the maximum number of learned patterns allowed Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity WARNING Routing List SDL SDI Sys Log Event Log Parameter s CCD Maximum Numbers of Learned Patterns UInt System L...

Page 442: ...rviceability Alarm Definition Catalog CallManager CDR Rep Severity Warning 4 Routing List Event Log Sys Log Alert Manager Parameters DiskUsageInMB String Recommended Action The preservation duration may be too long Reduce it at serviceability tools CDRM Configuration Or raise maximum allocated disk space and or HWM for CDR files CertValidLessThanMonth Alarm indicates that the certificate will expi...

Page 443: ...the maximum number of participants allowed per conference no lower precedence conference was available for preemption although MLPP preemption was enabled a lower precedence conference bridge was not preempted Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning Parameter s Media Resource List Name String R...

Page 444: ...ease Action 8 0 1 Name changed from kCtiDeviceOpenFailure Value Definition 0x8CCC0013 2362179603 Device is already opened by another application identify the application that is controlling this device You can determine this information from RTMT CallManager CTI Manager and CallManager CTI Search 0x8CCC00DA 2362179802 Unable to communicate with database verify the CPU utiliza tion is in the safe r...

Page 445: ...ice it should be included in the user control list To check whether the device is in the user control list if the application uses an End User check the Device As sociation section under the End User Configuration in Cisco Unified CM Administration User Management End User If the application uses an Application User check under Device Information section for that Application User in Cisco Unified ...

Page 446: ...e device it should be included in the user control list To check whether the device is in the user control list if the application uses an End User check the Device Association section under the End User Configuration in Cisco Unified CM Administration User Management End User If the application uses an Application User check under Device Infor mation section for that Application User in Cisco Uni...

Page 447: ...n Plugins CtiMaxConnectionReached Maximum number of CTI connections has been reached no new connection will be accepted unless an existing connection is closed Cisco Unified Serviceability Alarm Definition Catalog CallManager CtiManager Severity WARNING Routing List SDL SDI Sys Log Event Log Recommended Action Check the CTI Manager service parameter Maximum CTI Connections for the maximum number o...

Page 448: ...ity problems Check for and fix any network issues or high CPU usage on the application server If the application server is running the Microsoft Windows OS use Task Manager or Perfmon to determine the CPU usage For applications in Linux use the top command to review CPU usage CtiQbeFailureResponse The requested operation from the application could not be performed because of a normal or abnormal c...

Page 449: ...his can occur because Cisco Unified Communications Manager is busy and the resulting delay in processing request and response messages caused the digit analysis component to time out Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning Recommended Action In the Service Parameter Configuration window in Cisc...

Page 450: ...or FailureReason History Cisco Unified Communications Release Action 8 5 1 Enum Definitions for FailureReason 7 1 Added DeviceImageDownloadFailure to the Phone Catalog Code Definition 1 TFTP 2 HTTP 3 PPID Code Definition 1 A TFTP server error occurred examine the TFTP log to determine whether other errors occurred at the same time the device was attempting to download its firmware and correct any ...

Page 451: ...s alarm review the steps in the Administration Guide for the appropriate phone model to learn how to access the phone logs and contact the Cisco Technical Assistance Center TAC 9 The phone did not receive a load server name or IP address and as a result does not have the server information needed to download a firmware load Check the Device Configuration page in Cisco Unified CM Administration to ...

Page 452: ...ally 18 No DNS server Configure a DNS server IP address on the phone settings Restart the phone unless the restart occurs automatically 19 Connection to the Load server or TFTP server has timed out The phone attempted to connect to the Load server or TFTP server but could not connect successfully If you are using the TFTP server to serve firmware loads check the TFTP server IP address as configure...

Page 453: ...ptional String Associated directory numbers String Performance monitor object type Enum Device type Optional Enum Enum Definitions for Performance Monitor Object type Enum Definitions for DeviceType Code Reason 1 Cisco CallManager 2 Cisco Phones 3 Cisco Lines 4 Cisco H323 5 Cisco MGCP Gateway 6 Cisco MOH Device 7 Cisco Analog Access 8 Cisco MGCP FXS Device 9 Cisco MGCP FXO Device 10 Cisco MGCP T1C...

Page 454: ...MM 61 H323_PHONE 62 H323_GATEWAY 70 MUSIC_ON_HOLD 71 DEVICE_PILOT 72 CTI_PORT 73 CTI_ROUTE_POINT 80 VOICE_MAIL_PORT 83 SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 84 CISCO_MEDIA_SERVER 85 CISCO_VIDEO_CONFERENCE_BRIDGE 90 ROUTE_LIST 100 LOAD_SIMULATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS SVC CMM 115 CISCO_7941 119...

Page 455: ...302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMM...

Page 456: ...inistration DeviceTransientConnection A connection was established and immediately dropped before completing registration Incomplete registration may indicate that a device is rehoming in the middle of registration The alarm could also indicate a device misconfiguration database error or an illegal unknown device trying to attempt a connection Network connectivity problems can affect device regist...

Page 457: ...ocol String Device type Optional Enum Reason Code Optional Enum Connecting Port UInt Registering SIP User Optional String IPV6Address Optional String IPAddressAttributes Optional Enum IPV6AddressAttributes Optional Enum Enum Definitions for DeviceType Code Reason 10 CISCO_VGC_PHONE 11 CISCO_VGC_VIRTUAL_PHONE 30 ANALOG_ACCESS 40 DIGITAL_ACCESS 42 DIGITAL_ACCESS 43 DIGITAL_ACCESS_WS X6608 47 ANALOG_...

Page 458: ... SIP_GATEWAY 133 WSM_TRUNK 134 REMOTE_DESTINATION_PROFILE 227 7915_12_BUTTON_LINE_EXPANSION_MODULE 228 7915_24_BUTTON_LINE_EXPANSION_MODULE 229 7916_12_BUTTON_LINE_EXPANSION_MODULE 230 7916_24_BUTTON_LINE_EXPANSION_MODULE 232 CKEM_36_BUTTON_LINE_EXPANSION_MODULE 254 UNKNOWN_MGCP_GATEWAY 255 UNKNOWN 30027 ANALOG_PHONE 30028 ISDN_BRI_PHONE 30032 SCCP_GATEWAY_VIRTUAL_PHONE Code Reason 1 Unknown SCCP ...

Page 459: ...connectivity between the device and Cisco Unified CM and verify the CPU utilization is in the safe range this can be monitored using RTMT via CPU Pegging Alert 7 InitializationError An internal error occurred within Cisco Unified CM while processing the device registration It is recommended to restart the Cisco CallManager service If this occurs repeatedly collect SDL SDI detailed traces with Enab...

Page 460: ...collect SDL SDI detailed traces with Enable SIP Keep Alive REGISTER Refresh Trace and Enable SCCP Keep Alive Trace under Cisco CallManager services turned on and contact TAC There may be an attempt by unauthorized devices to register 18 ObsoleteProtocolVersion SCCP only A SCCP device registered with an obsolete protocol version Power cycle the phone Verify that the TFTP service is activated Verify...

Page 461: ...e device after a configuration change or unintentional such as loss of network connectivity Other causes for this alarm could include a phone being registered to a secondary node and then the primary node come back online causing the phone to rehome to the primary Unified CM node or lack of a KeepAlive being returned from the Unified CM node to which this device was registered Unregistration also ...

Page 462: ...DIGITAL_ACCESS 43 DIGITAL_ACCESS_WS X6608 47 ANALOG_ACCESS_WS X6624 48 VGC_GATEWAY 50 CONFERENCE_BRIDGE 51 CONFERENCE_BRIDGE_HARDWARE 52 CONFERENCE_BRIDGE_HARDWARE_HDV2 53 CONFERENCE_BRIDGE_HARDWARE_WS SVC CMM 62 H323_GATEWAY 70 MUSIC_ON_HOLD 71 DEVICE_PILOT 73 CTI_ROUTE_POINT 80 VOICE_MAIL_PORT 83 SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 84 CISCO_MEDIA_SERVER 85 CISCO_VIDEO_CONFERENCE_BRIDGE 90 ROUT...

Page 463: ...et drops and packet corruption It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage Verify the device is powered up and operating verify network connectivity between the device and Cisco Unified CM and verify the CPU utilization is in the safe range this can be monitored using RTMT via CPU Pegging Alert 8 DeviceInitiatedReset The device has initiated a ...

Page 464: ... verify all servers have a good replication status If this device continues to unregister with this reason code go to the CCMAdmin Device web page for the device and click Save This allows a change notify to be generated to the Unified CM and TFTP services and rebuild a new config file If the problem still persists restart the TFTP service and Cisco Unified CM service 15 CallManagerRestart A devic...

Page 465: ...checking the settings on the device settings button If unregistration of this device was expected no action is required Also refer to the reason code descriptions for recommended actions DigitAnalysisTimeoutAwaitingResponse Cisco Unified Communications Manager sent a routing request to the policy decision point but the request timed out without a response Cisco Unified Communications Manager Unifi...

Page 466: ... alarm if the Code Yellow alarm has fired For high CPU usage use RTMT to determine which areas may be contributing to the high CPU usage If this alarm persists collect system performance data such as the percentage of Memory Page and VM usage partition read and write bytes per second the percentage of CPU usages of all the processes and the processor IOWait percentage and contact Cisco Technical A...

Page 467: ...requested component Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Warning 4 Routing List Event Log Sys Log Parameters Reason String Recommended Action Ensure that the component that was de registered is not needed for further backup restore operation DRFDeRegistrationFailure DRF de registration request for a compone...

Page 468: ...the DRF logs and contact support if needed DRFDeRegisteredServer DRF automatically de registered all the components for a server This server might have got disconnected from CCM cluster Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Warning 4 History Cisco Unified Communications Release Action 8 0 1 Name changed from...

Page 469: ...fied Serviceability Alarm Definition Catalog System DRF Severity WARNING Routing List Event Log Sys Log Parameter s Reason String Recommended Action It is recommended to perform a Backup using the Disaster Recovery System DRFSchedulerDisabled DRF Scheduler is disabled because no configured features available for backup Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceabi...

Page 470: ...owing reasons User does not exist in any of the configured remote cluster User is not enabled for EMCC No free EMCC base device EMCC access was prevented by remote cluster Untrusted certificate received from the remote end while trying to establish a connection Reason Codes 38 EMCC or PSTN is not activated in InterClusterServiceProfile page 31 User is not enabled for EMCC 39 Default and Backup TFT...

Page 471: ...ng for this cluster Step 5 Ensure that a bundle of all Tomcat certificates PKCS12 got imported into the local tomcat trust keystore From the OS Administration window go to Security Certificate Management ErrorParsingResponseFromPDP Cisco Unified Communications Manager failed to parse one or multiple optional elements or attributes in the call routing response from the policy decision point A routi...

Page 472: ...ted by the CTI application to a destination Annunciator ID was misconfigured in the PDP Unified CM attempted to invoke a media resource such as Annunciator but no resources were available Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning 4 Routing List SDL SDI Sys Log Event Log Parameters Policy Decision Point String Reason Unified CM failed to fulfill ...

Page 473: ...M nodes when a high priority Unified CM node starts Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning 4 Parameters Device Name String IP Address String Device type Optional Enum Device description Optional String Remote CallManager Server 1 Optional String Remote CallManager Server 2 Optional String Remo...

Page 474: ...fier that does not match any of the previously sent subscription identifiers Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity WARNING Recommended Action This may be a race condition if the IME client instance has been recently added or deleted If this error continues there may be a synchronization issue between this node and the IME server sending this message...

Page 475: ...in Cisco Unified CM Administration Application Plugins IPMAManagerLogout IPMA Manager Logged out Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Warning 4 Parameters Servlet Name String Reason String Recommended Action To relogin the user click update in the CCMAdmin IPMA Service configuration page for t...

Page 476: ...G Routing List SDI Event Log Sys Log Parameter s Missing filename String Recommended Action Upload the custom announcement to the server or install the missing locale package kANNAudioUndefinedAnnID Requested announcement not found This may be caused by using an incorrect announcement identifier for a custom announcement Use the Cisco Unified CM Admin to view a list of custom announcement identifi...

Page 477: ...APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameters Locale Type String Recommended Action Install the locale package or check device settings for an incorrect locale value kANNDeviceStartingDefaults The ANN device configuration was not found A service parameter for Cisco IP Voice Media Streaming App service related to the ANN device configu...

Page 478: ...sco Unified CM Administration kCFBDeviceStartingDefaults CFB device configuration not found A service parameter for Cisco IP Voice Media Streaming App service related to the CFB device configuration was not found The system will use the given default setting Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning ...

Page 479: ...ed to start Database changes affecting the Cisco IP Voice Media Streaming App service will not automatically take effect Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameter s OS Error Code Int OS Error Description String Recommended Action Restart the Cisco IP Voice Media Streaming App service to get...

Page 480: ...ING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameter s OS Error Code Int OS Error Description String Recommended Action Check the current status of the Cisco IP Voice Media Streaming App service and monitor for repeated occurrences kChangeNotifyServiceRestartFailed Database change notification restart failure The change notification subsy...

Page 481: ...ce Media Streaming App service to reenable immediately kDeviceDriverError IP voice media streaming device driver error The IP voice media streaming device driver returned an error This may indicate a significant media error or resource shortage Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS 7 0 1 Obsoleted 8 0 1 This alarm is available in 8 0 1 Severity changed from Error to Warning Following...

Page 482: ...ration with CallManager This is possibly due to lack of memory Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameters Device Name String Server Name String Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified CM server kDeviceMgrOpenReceiveFailedOutOfSt...

Page 483: ...the Cisco Unified CM server kDeviceMgrRegisterKeepAliveResponseError Cisco Unified Communications Manager not responding The specified Cisco Unified Communications Manager is not responding to the keepalive messages The connection with Cisco Unified CM is being terminated and the media device will reregister with another Cisco Unified Call Manager if a secondary is configured Otherwise the media d...

Page 484: ...reregister kDeviceMgrRegisterWithCallManagerError Connection error with Cisco Unified Communications Manager The media device was registered with the specified Cisco Unified Communications Manager and received a socket error or disconnect This may occur normally when Cisco Unified Communications Manager is stopped Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Ala...

Page 485: ...ource shortages Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning 4 Routing List SDI Event Log Sys Log Parameters Device Name String Trace Name String OS Error Description String Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified Communications Manager serv...

Page 486: ...commended Action Restart the Cisco IP Voice Media Streaming App service and monitor for reoccurrence or restart the Cisco Unified CM server kDeviceMgrStartTransmissionOutOfStreams Start transmission failure An error was encountered while starting an RTP transmission audio stream This may indicate a mismatch of resources between Cisco Unified Communications Manager and Cisco IP Voice Media Streamin...

Page 487: ...adxFailed Creation of thread failure An error was reported when starting a process for the specified media device This may be due to a system resource shortage Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameters Device Name String Trace Name String OS Error Code Int OS Error Description String Recom...

Page 488: ...t MOH device or restart Cisco IO Voice Media Streaming App service or restart server kFixedInputCreateControlFailed Fixed stream control create failure The audio stream control subsystem for the Fixed MOH audio source failed to start Audio from the MOH Fixed audio source will not be provided for streaming out This may be due to resource shortage such as memory or availability of the Fixed MOH audi...

Page 489: ...d interface create failure An error was encountered when starting the interface to access the sound card for providing MOH fixed audio The audio source will not play possibly due to shortage of memory Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameters Codec Type String Recommended Action Reset MOH ...

Page 490: ...that the USB sound is installed Reset MOH device or restart Cisco IP Voice Media Streaming App service or restart the server The system log and traces from Cisco IP Voice Media Streaming App may contain additional information kFixedInputTranscoderFailed Fixed input audio stream transcoder failure An error was encountered while transcoding audio from the sound card The audio source will not play po...

Page 491: ...o IP Voice Media Streaming App service or restart the server kGetFileNameFailed Get audio source file name failure The Music on Hold audio source is not assigned to an audio file Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameters Codec Type String Recommended Action Assign the audio source to an au...

Page 492: ...nded Action Check the trace files for more information The service should automatically be restarted If this error continues to reoccur the server may need to be restarted kIPVMSMgrThreadxFailed Creation of the IPVMSMgr thread failed An error was encountered while starting a process thread The Cisco IP Voice Media Streaming App service will terminate The software media devices ANN CFB MOH MTP will...

Page 493: ...rimary control process for Cisco IP Voice Media Streaming App was waiting on asynchronous events to be signaled The service will terminate and should automatically be restarted This will cause a temporary loss of availability for the software media devices ANN CFB MOH MTP Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Sev...

Page 494: ...pVms Severity Warning Parameter s OS Error Description String Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server kMOHMgrExitEventCreationFailed Creation of MOH manager exit event failure An error was encountered when allocating a signaling event This may be caused by a resource shortage History Cisco Unified Communications Release Action 3 x and 4 x Add...

Page 495: ...dxFailed Starting of MOH audio manager failed An error was encountered when starting the Music on Hold audio manager subcomponent Music on Hold audio services will not be avaliable Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Parameters OS Error Description String Recommended Action Restart the Cisco IP...

Page 496: ... Recommended Action If MTP functionality is required you will need to delete the server and readd the server back to the database using CCMAdmin WARNING This may require many additional configuration settings to be reapplied such as CallManager Groups Media Resource groups and more kRequestedCFBStreamsFailed CFB requested streams failure The resources for the number of requested full duplex stream...

Page 497: ...ed Action Verify the number of calls configuration setting for Music on Hold device Restart the server to reset the resources kRequestedMTPStreamsFailed MTP requested streams failure The resources for the number of requested full duplex Media Termination Point streams was not available Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity WARNING Recommended Action Verif...

Page 498: ...mit can not be changed by sysadmin Facility Sub Facility CCM_TCT LPMTCT Cisco Unified Serviceability Alarm Definition Catalog System LpmTct Severity Warning Parameters JobType String Recommended Action Cancel one or more of the currently running queries and try again to configure the trace collection LDAPServerUnreachable Authentication server could not be reached Cisco Unified Serviceability Alar...

Page 499: ...the configured value is set to a lower than the default threshold value unintentionally change the value to default Also examine the trace and log file setting for each of the application in trace configuration page under CCM Serviceability If the number of configured traces logs is set to greater than 1000 adjust the trace settings from trace configuration page to default Also clean up the trace ...

Page 500: ...it set in the CTIManager service parameter Maximum Devices Per Node Cisco Unified Serviceability Alarm Definition Catalog CallManager CtiManager Severity WARNING Routing List SDL SDI Sys Log Event Log Recommended Action One or more applications are controlling more devices than the CTI support allows on the specified Unified CM node Review the application configuration and remove devices that are ...

Page 501: ...e system will be impacted if the application does not restrict support to the device limit specified by CTI in the CTIManager service parameter Maximum Devices Per Provider MediaResourceListExhausted The requested device type is not found in the media resource list or default list or the configured devices are not registered The requested device is not configured in the Media Resource Group List o...

Page 502: ...list If the requested type of devices are not configured in any of the Media Resource Groups of the Media Resource Group List for which the alarm is generated or the Default List add the requested type of device to a Media Resource Group in the specified Media Resource Group List or add it to the Default List To add a media resource to the Default List remove the Media Device from all the Media Re...

Page 503: ...ified CM node that indicates that the device is an external media resource to Unified CM Check the configuration such as Conference Bridge type MAC address and conference bridge name in the case of a conference bridge Media Termination Point name in the case of a Media Termination Point Transcoder type MAC address and Transcoder name in the case of a Transcoder of the device in Cisco Unified CM Ad...

Page 504: ...e No audio stream available for the MOH server Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning Recommended Action If all the resources of the MOH servers are already in use check to be sure that all the MOH servers that belong to the Media Resource Groups of the indicated Media Resource Group List and ...

Page 505: ...ice quality during call Consider increasing the total amount of network bandwidth Another reason for the MOH allocation failure may be due to meeting the maximum number of unicast or multicast streams supported by the MOH server If all available streams are already in use none can be allocated Finally check the Music On Hold Audio Source Configuration window in Cisco Unified CM Administration to c...

Page 506: ...ough or passthrough which could be supported by most of the MTPs or transcoders and there may be certain capabilities such as IPv4 to IPv6 conversion and vice versa or Transfer Relay Point or multimedia capability which can be supported by only by a single MTP or transcoder depending on the devices that you have For example you may have IP phones that support only IPv4 protocol and there may also ...

Page 507: ...the supported codecs in the MTPs and transcoders A good idea is to configure the media devices with all the supported codecs and set the region bandwidths to restrict too much bandwidth usage refer to the Unified CM documentation for details on region and location settings Also there may be a codec mismatch between the endpoint and the MTP transcoders after considering the region bandwidth between...

Page 508: ...ic volume that has the B channels in the device fully utilized B channels have gone out of service for the following reasons Taking the channel out of service intentionally to perform maintenance on either the near or far end MGCP gateway returns an error code 501 or 510 for a MGCP command sent from Cisco Unified Communications Manager MGCP gateway doesn t respond to an MGCP command sent by Unifie...

Page 509: ...rity Warning Parameters Error String Recommended Action In Cisco Unified CM Administration System Cisco Unified CM Group configure at least one Cisco Unified CM node for the Cisco Unified CM Group referenced in this alarm The Cisco Unified CM Group is part of the device pool to which the specified phone belongs PublishFailed Publish Failed Unified CM attempted to store a number into the IME distri...

Page 510: ...em in the IME distributed cache most likely due to problems with Internet connectivity Check your Internet connectivity Routing List SDL SDI Sys Log Event Log Parameter s DID String QRTRequest User submitted problem report using Quality Report Tool User has experienced a problem with Phone and has submitted problem report Facility Sub Facility CCM_CBB CALLBACK Cisco Unified Serviceability Alarm De...

Page 511: ...d CM learned a route from the IME server However due to the configured Trusted or Untrusted list the route was rejected Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity WARNING_ALARM Recommended Action This condition is not an error However it indicates to you that one of your users called a number which was reachable over IME however due to your configured Tr...

Page 512: ...n some phones are not ringing check the busy trigger and maximum call settings of shared line phones check whether there are some outstanding calls on that DN When one shared line phone answers an incoming call the other shared line phone cannot see that remote in use call check the privacy setting of the phone that answers the call Try to make a call directly to the member bypassing the route lis...

Page 513: ...with the database and so it is normal for the phone s file not be found In the case that auto registration is disabled this alarm shows that the phone or device is not added to Cisco Unified Communications Manager Cisco Unified CM Either add the phone to Cisco Unified CM or remove the phone from the network If you still get this error after removing the phone s go to Cisco Unified Serviceability a...

Page 514: ...e the value to default If you continue to receive this alert for half an hour after receiving the 1st alert check for the disk usage for Spare partition under Disk Usage tab in RTMT If the disk usage shown under that tab is higher than configured value in SparePartitionLowWaterMarkExceeded alert configuration contact Cisco TAC to troubleshoot the cause of high disk usage in Common partition SSOuse...

Page 515: ...m admin page Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning 4 Parameters Device Name String IP Address String Device type Optional Enum Device description Optional String Incoming Port Number UInt Outgoing Port Number UInt Incoming Transport Type Enum Outgoing Transport Type Enum IPV6Address Optional ...

Page 516: ...r with CallManager and failed due to the error indicated in the Reason Code parameter The alarm could indicate a device misconfiguration database error or an illegal unknown device trying to attempt a connection Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning Parameters Device IP address String Device ...

Page 517: ..._7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3...

Page 518: ..._7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3...

Page 519: ...ice from the Control Center Feature Services web page 3 MalformedRegisterMessage Cisco Unified CM cannot process a REGISTER message because of a problem with the format of the message If the device is a third party phone confirm that the endpoint is sending a properly formatted REGISTER message 4 AuthenticationError The digest userid or password sent from the phone does not match the userid or pas...

Page 520: ...evice is a third party phone ensure that the phone is using a transport protocol that matches the Phone Security Profile assigned to the phone in the CCMAdmin device page If the device is a Cisco phone confirm database replication has a good status in the Unified CM Database Status report This can be found on the Cisco Unified Reporting web page If the database replication status is good reset the...

Page 521: ... response from remote peer as defined in SIP RFCs Remote or depends on a reason code provided by Unified CM Local The examples of possible reason codes include Remote 503 503 Service Unavailable a standard SIP RFC error code Remote 408 408 Request Timeout a standard SIP RFC error code Local 1 Request Timeout Local 2 local SIP stack is unable to create a socket connection with remote peer Local 3 D...

Page 522: ...a different system administrator communicate the resource issue with the other administrator For Local 1 the possible reason could be that no responses are received for OPTIONS request after all retries when UDP transport is configured in SIP Trunk Security Profile assigned to the SIP trunk on originating side To fix this issue perform the following steps If remote peer is Unified CM in the remote...

Page 523: ...oftwareLicenseNotValid There is no valid software license the Cisco IP Voice Media Streaming App service requires a valid software license to operate Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning Routing List SDI Event Log Sys Log Recommended Action Install a valid software license and restart Cisco IP Voice Media Streaming App service StationEventAlert A...

Page 524: ...acility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System Test Severity Warning 4 Recommended Action None TotalProcessesAndThreadsExceededThresholdStart The current total number of processes and threads has exceeded the maximum number of tasks configured for Cisco RIS Data Collector service parameter This situation could indicate some process is ...

Page 525: ...IS Data Collector sent a false alarm which would indicate a defect in the Cisco RIS Data Collector service To determine if this is the cause of the alarm after you have checked all the other errors described here use RTMT to check the System object for performance counters Total Threads and Total Processes to confirm that the values in those counters do not exceed the value configured in the Cisco...

Page 526: ...ger Severity WARNING Routing List SDL SDI Sys Log Event Log Parameter s Directory Number String Recommended Action The line issuing the request to set the MWI lamp on the target line might not have the proper partitions calling search space settings to allow it to reach the target line Check the partitions and calling search space of the line that is requesting to set MWI on the target line The ta...

Page 527: ...h valid credentials or try resetting the credentials UserUserPrecedenceAlarm User to user IE was not successfully tunneled to destination please refer to reason code for additional details Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Warning Parameters Device Name String Reason Code Enum History Cisco Unifi...

Page 528: ...unt field in passing User to User IE exceeded the maximum value of 10 The reason could be the presence of routing loops across the Unified CM trunk interfaces PRI intercluster trunk and so on The recommended action is to check that no routing loops exist across the Unified CM trunk interfaces PRI intercluster trunk and so on and gateway H 323 devices related to the indicated failed call By examini...

Page 529: ...ubscriptions Resume Threshold UInt Total Begin Throttling CallList BLF Subscriptions UInt Recommended Action Determine if CPU and memory resources are available to meet the higher demand for CallList BLF Subscriptions If so increase the CallListBLFSubscriptionsThrottlingThreshold and correspondingly the CallListBLFSubscriptionsResumeThreshold If not increase system resources to meet the demand kAN...

Page 530: ...rting the Music On Hold MOH device It may have been caused by a shortage of memory resources Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning 4 Routing List SDI Event Log Sys Log Parameters ErrorText String Error ULong0 Recommended Action Check the status of the MOH device If it is not registered and availa...

Page 531: ...d Serviceability Alarm Definition Catalog CallManager IpVms Severity Warning 4 Routing List SDI Event Log Sys Log Parameters Device Name String Trace Name String OS Error Text String Recommended Action This error may be due to a memory resource shortage Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified CM server kMOHDeviceRecordNotFound MOH device was not found fo...

Page 532: ...tions Manager groups and media resource groups kMOHBadMulticastIP An invalid multicast IP address out of range was found Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms History Cisco Unified Communications Release Action 3 x and 4 x Added for Windows 8 0 1 Updated the descriptive text and Recommended Action text Added Caut...

Page 533: ... setting on the Music on Hold device configuration for multicast address SSODisabled Single Sign On SSO disabled on Cisco Unified CM Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Warning Parameters Message String Recommended Action Run CLI command to enable SSO SSONullTicket A null ticket was passed History Cisco Unified Communications Release Action 8 5 1 New alarm add...

Page 534: ... SSOServerUnreachable SSO server could not be reached Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Warning Parameters Message String Recommended Action Check reachability to SSO server WDStopped WebDialer application stopped and was unloaded from Tomcat Facility Sub Facility CCM_JAVA_APPS_TOMCATAPPLICATIONS History Cisco Unified Communications Release Action 8 5 1 New ...

Page 535: ...ature but having a more important need to know status Examples are System wide notifications Process is shutting down gracefully on request Clearing of previously raised conditions A device or subsystem un registering or shutting down for expected and normal reason for individual phone related expected and normal unregistering or shutting down informational level should be used Password change not...

Page 536: ... set on this credential The user must change the credential Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Notice 5 Routing List Event Log Parameters UserID String Recommended Action User or Administrator may reset credential BChannelISV B channel is in service Facility Sub Facility CCM_CALLMANAGER CALLMANAGER History Cisco Unified Communications Release Action 7 0 1 Err...

Page 537: ...ion None CallManagerOnline Cisco CallManager service has completed initialization is online Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Notice 5 Parameters CCM Version String Recommended Action None CertValidityOver30Days Alarm indicates that the certificate expiry is approaching but the expiry date is mor...

Page 538: ...w state Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Notice Parameters Expected Average Delay UInt Entry Latency UInt Exit Latency UInt Sample Size UInt Time Spent in Code Yellow UInt Number of Calls Rejected Due to Call Throttling UInt Total Code Yellow Exit UInt Recommended Action None credReadFailure Err...

Page 539: ...s Could be a database problem DbInsertValidatedDIDFailure The Insertion of a IME provided e164DID has failed A failure occurred attempting to insert a Cisco Unified Active Link learned DID Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity NOTICE Routing List SDL SDI Sys Log Event Log SNMP Traps Data Collector Parameter s e164 DID String Granting Domain String R...

Page 540: ...ng Device IP address String Recommended Action None EMAppStopped EM Application started Application is shutting down gracefully because of an unloaded from Tomcat Cisco Unified Serviceability Alarm Definition Catalog System EMAlarmCatalog Severity NOTICE Routing List Sys Log Event Log Parameter s Servlet Name String Recommended Action No action required EndPointRegistered This alarm occurs when a ...

Page 541: ...er s Device name String Device MAC address String Device IP address String Protocol String Device description String User ID String Load ID String Associated directory numbers String Performance monitor object type Enum Device type Enum Configured Gatekeeper Name String Technology Prefix Name String Zone Information String Alternate Gatekeeper List String Active Gatekeeper String Call Signal Addre...

Page 542: ...ISCO_12SP 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 AD...

Page 543: ..._6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936 30035 IP_STE Value Definition Value Definition 0 Unknown The device has not indicated what this IPv4 address is used for 1 Administrative only The device has indicated that this IPv4 address is used for administrative communication ...

Page 544: ...Manager Severity Notice Parameters Device Name String IP Address String Device type Optional Enum Device description Optional String The Server 1 IP Address Host Name as configured in the Trunk Configuration window String Remote CallManager Server 2 Optional String Remote CallManager Server 3 Optional String Value Definition 0 Unknown The device has not indicated what this IPv6 address is used for...

Page 545: ...fied Serviceability Alarm Definition Catalog CallManager CallManager Severity Notice Parameters Device Name String IP Address String Device type Optional Enum Device description Optional String Enum Definitions for DeviceType 125 TRUNK Recommended Action None kDeviceMgrMoreThan50SocketEvents More than 50 events returned from TCP link The specified Cisco Unified Communications Manager TCP link has ...

Page 546: ...ld be an indication of a security issue MGCPGatewayGainedComm The MGCP gateway has established communication with Cisco Unified Communications Manager Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Notice Parameters Device Name String History Cisco Unified Communications Release Action 3 x and 4 x Added for W...

Page 547: ...to ever exceed that duration check the trace information around the time that this alarm occurred to try to determine if a gateway port had failed to release a call Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Notice Parameters Maximum Call Duration minutes UInt Originating Device name String Destination De...

Page 548: ... normally SDLLinkISV SDL link to remote application is restored This alarm indicates that the local Cisco CallManager has gained communication with the remote Cisco CallManager Note The remote Cisco CallManager should also indicate SDLLinkISV with a different LinkID Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Sever...

Page 549: ...ager Severity Notice Routing List SDL SDI Sys Log Event Log Parameters Device Name String Script Name String In Use Memory UInt Recommended Action Notification purposes only no action is required SIPNormalizationScriptClosed Cisco Unified CM has closed the script for the SIP device The script is closed at one of the following conditions The indicated device SIP trunk was reset manually or automati...

Page 550: ...The associated device is reset manually using Cisco Unified CM Administration 2 DeviceResetAutomatically The associated device is reset automati cally the reset was triggered by an execution error in the script 3 DeviceDeleted The associated device is manually deleted in Cisco Unified CM Administration 4 ScriptDisassociated A configuration change occurred in Cisco Unified CM Administration and the...

Page 551: ...tDisabled An error occurred repeatedly and Cisco Unified CM disabled the script The script failed due to execution errors that occurred three times within a 10 minute period As a result the normalization script for the indicated SIP device has been disabled Cisco Unified CM do not attempts to automatically reset either the script or the device for the purpose of recovering the script Facility Sub ...

Page 552: ...fied Serviceability Alarm Definition Catalog CallManager CallManager Severity Notice Parameters Device Name String IP Address Optional String Device type Optional Enum Device description Optional String Incoming Port Number UInt Value Definition 1 ScriptResetDisabled The system has automatically reset the script three times within a 10 minute period due to script execution errors on the fourth occ...

Page 553: ...ended Action None SIPTrunkISV All remote peers are available to handle calls for this SIP trunk This alarm indicates that all the remote peers are available to handle the calls for this SIP trunk For each peer the alarm provides the resolved IP address and port number and hostname or SRV if configured on SIP trunk Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm...

Page 554: ...Unified Communications Manager can accept from the voice messaging system they are OP MWI SP nnnnnnn D and RMV MWI SP nnnnnnn D where nnnnnnnnnn station number can be 7 or 10 digits D End Of Transmission SP space The first message activates the message waiting indicator MWI The second deactivates the message waiting indicator CMI triggers this alarm if the received MWI message does not have one of...

Page 555: ...ng that Unified CM is functioning properly In such cases if the Validate DNs service parameter is set to True CMI triggers this alarm because the DN cannot be found in the Unified CM database Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog CMI Severity NOTICE Routing List Event Log SDI Parameter s Invalid SMDI command String Recommended Action Verify that the Cisco Messaging ...

Page 556: ... running on the system Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System System Access Severity Notice Parameters NumberOfProcesses String NumberOfThreads String Reason String Recommended Action This alarm is for information purposes only no action is required Informational Level Alarms The informational level of alarm is 6 and no action...

Page 557: ...e password got changed If the change was unsuccessful or successful a message gets displayed Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Informational 6 Parameters String Recommended Action None AuditEventGenerated Audit Event is generated by this application because failed to write into the primary file path Cisco Unified Serviceability Alarm Definition Catalog Syste...

Page 558: ...ufficient disk space Also make sure that the path has security permissions similar to default log file path AgentOnline Agent online Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity Informational 6 Recommended Action None AgentOffline Agent offline Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Cat...

Page 559: ...ogin Date Time String Login UserID String Login Interface String Recommended Action If this event is expected no action is required otherwise notify the administrator authSuccess Successfully authenticated this user Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Informational 6 Parameters UserID String Recommended Action None BDIStarted Application started successfully F...

Page 560: ...les Facility Sub Facility CCM_TFTP TFTP Cisco Unified Serviceability Alarm Definition Catalog System TFTP Severity Informational 6 Parameters DeviceCount Int DeviceTime Int UnitCount Int UnitTime Int SoftkeyCount Int SoftkeyTime Int DialruleCount Int DialruleTime Int TotalTime Int BuildStatus String Recommended Action This alarm is for information purposes only no action is required CiscoDirSyncSt...

Page 561: ...everity Informational 6 Parameters AgreementId String Recommended Action None CiscoDirSyncProcessCompleted LDAPSync process completed on particular sync agreement Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Informational 6 Parameters AgreementId String Recommended Action None CiscoDirSyncProcessStopp...

Page 562: ...nt It will restart automatically Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Informational 6 Parameters AgreementId String Recommended Action None CLM_ConnectivityTest CLM Connectivity Test Failed Cluster Manager detected a network error Facility Sub Facility CCM_CLUSTERMANAGER CLUSTERMANAGER Cisco U...

Page 563: ...a change Facility Sub Facility CCM_CLUSTERMANAGER CLUSTERMANAGER Cisco Unified Serviceability Alarm Definition Catalog System Cluster Manager Severity Informational 6 Operating System Appliance Parameters Node s or IP String Recommended Action None CLM_IPAddressChange IP address change in cluster The IP address of a peer node in the cluster has changed Facility Sub Facility CCM_CLUSTERMANAGER CLUS...

Page 564: ...changed to the current state Facility Sub Facility CCM_CLUSTERMANAGER CLUSTERMANAGER Cisco Unified Serviceability Alarm Definition Catalog System Cluster Manager Severity Informational 6 Operating System Appliance Parameters Node s or IP String Node s State String Recommended Action None credFullUpdateSuccess Credential was successfully updated Cisco Unified Serviceability Alarm Definition Catalog...

Page 565: ... Unified Serviceability Alarm Definition Catalog System IMS Severity Informational 6 Parameters String Recommended Action Determine the issue and retry credReadSuccess Successfully read a credential Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Informational 6 Parameters String Recommended Action None History Cisco Unified Communications Release Action 7 0 1 Error messa...

Page 566: ...atalog System IMS Severity Informational 6 Parameters Credential Update Failure for String Recommended Action Determine issue check length requirements etc for this credential and retry credUpdateSuccess Credential was successfully updated Cisco Unified Serviceability Alarm Definition Catalog System IMS Severity Informational 6 Parameters Credential Update success for String Recommended Action Non...

Page 567: ...rity Informational 6 Parameters SchedulerID String TaskID String Recommended Action None DirSyncSchedulerEngineStopped DirSync scheduler engine stopped Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Informational 6 Parameters DirSyncSchedulerVersion String Recommended Action None DirSyncNewScheduleInser...

Page 568: ...S JAVAAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Informational 6 Parameters Reason String Recommended Action Check if the Master Agent is up and the port is authorized DRFMA2LAFailure Master Agent was unable to send a backup restore request to the local agent History Cisco Unified Communications Manager Release Action 8 0 1 New name changed from CiscoDRF...

Page 569: ...agents and the master agent CiscoDRFComponentRegistered DRF Successfully Registered the requested component Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alarm Definition Catalog System DRF Severity Informational 6 Parameters Reason String Recommended Action Ensure that the registered component is needed for backup restore operation CiscoDhcpdRestarted DHCP Da...

Page 570: ...tion None CiscoHardwareLicenseInvalid Installation on invalid or obsolete hardware Cannot upload license files Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity INFORMATIONAL Routing List Sys Log Event Log SNMP Traps Parameter s Reason String Recommended Action Obtain correct hardware and reinstall CiscoLicenseFileInvalid License File is invalid Cisco Unified ...

Page 571: ...CM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Informational 6 Parameters Initialization State String Initialization Time String Initialization Time in Milliseconds UInt Recommended Action None CMIServiceStatus CMI service is running and working properly Cisco Unified Serviceability Alarm Definition Catalog Cisco Unified Serviceabi...

Page 572: ... Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Informational 6 Parameters Total Initialization Time String Total Initialization Time in Milliseconds UInt Recommended Action None ConnectionToPDPInService A connection was successfully established between Cisco Unified Communications Manager Unified CM and the ...

Page 573: ...ATIONAL Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space Also make sure that the path has security permissions similar to default log file path CtiDeviceClosed Application closed a device Cisco Unified Serviceability Alarm Definition Catalog CallManager CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Data C...

Page 574: ...om the Unified CM database 5 Application controlling the device has closed the connection 6 Route Point already registered by another application 7 CTI Port already registered by another application 8 CTI Port Route Point already registered with dynamic port media termina tion 9 Enabling softkey failed for device verify that the device is registered 10 Multiple applications have registered the dev...

Page 575: ...t SDL SDI Sys Log Event Log Parameter s Device Name String Recommended Action This alarm is for informational purposes only no action is required CtiDeviceOpened Application opened a device Cisco Unified Serviceability Alarm Definition Catalog CallManager CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Data Collector Parameter s Device Name String RTP Address String Histor...

Page 576: ...eability Alarm Definition Catalog CallManager CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Data Collector Parameter s Directory Number String Partition String Device Name String Recommended Action This alarm is for informational purposes only no action is required CtiLineOutOfService Line is out of service History Cisco Unified Communications Release Action 8 0 1 Name c...

Page 577: ...Device Name String Recommended Action This alarm is for informational purposes only no action is required CtiProviderClosed CTI application closed the provider The IP address is shown in either IPv4 or IPv6 format depending on the IP addressing mode of the application Cisco Unified Serviceability Alarm Definition Catalog CallManager CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Ev...

Page 578: ...ure application could not be initialized 5 User deleted User associated with the application is deleted from the Unified CM Administration 6 SuperProvider permission associated with the application is removed Verify the user group configuration for the user in Unified CM Admin under User Management End User Application User select the user and review the associated permissions information 7 Duplic...

Page 579: ...n configuration and security configuration for the user for TAPI applications review the Control Panel Phone and Modem Options Advanced select a CiscoTSP Configure Security and disable Secure Connection to CTIManager For JTAPI applications from JTPrefs choose Security and disable Enable Secure Connection Also check the user group configuration for the user in Unified CM Admin under User Management...

Page 580: ...iceability Alarm Definition Catalog CallManager CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Parameter s Device Name String Recommended Action This alarm is for informational purposes only no action is required CtiLineClosed Application closed the line History Cisco Unified Communications Release Action 8 0 1 Name changed from kCtiDeviceOutofService Severity changed fro...

Page 581: ...gistered 4 Undefined line possible cause could be that line is no more active on that device due to extension mobility login or logout 5 Device removed 6 Provider controlling the device is closed 7 Protocol used by the device is not supported 8 Application cannot control this line as CTI Allow Control is not enabled Administrator has restricted the Line to be controllable by ap plication If the in...

Page 582: ...ty INFORMATIONAL Routing List SDL SDI Sys Log Event Log Recommended Action This alarm is for informational purposes only no action is required DatabaseDefaultsRead Database default information was read successfully Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager History Cisco Unified Communications Release Action 8 0 1...

Page 583: ...system administrator presses the Apply Config button in Cisco Unified Communications Manager Unified CM The Apply Config button initiates a conditional restart on devices that support conditional restart This button triggers the system to determine if any relevant configuration has changed for the device If the configuration changes can be applied dynamically they are made without service interrup...

Page 584: ...DeviceApplyConfigResult Cisco IP Phone has applied its configuration Cisco Unified Serviceability Alarm Definition Catalog CallManager Phone Severity Informational 6 Parameters DeviceName String IPAddress String UnifiedCM_Result String Phone_Result String Reason String Recommended Action No action is required DeviceDnInformation List of directory numbers associated with the device History Cisco Un...

Page 585: ...ion Desc String Station Dn String Enum Definitions for DeviceType Code Device Type 1 CISCO_30SP 2 CISCO_12SP 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 10 CISCO_VGC_PHONE 11 CISCO_VGC_VIRTUAL_PHONE 12 CISCO_ATA_186 20 SCCP_PHONE 21 STATION_PHONE_APPLICATION 30 ANALOG_ACCESS 40 DIGITAL_ACCESS 41 DIGITAL_ACCESS_T1 42 DIGITAL_ACCESS 43 DIGITAL_ACCESS_WS...

Page 586: ...MULATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS SVC CMM 115 CISCO_7941 119 CISCO_7971 120 MGCP_STATION 121 MGCP_TRUNK 122 GATEKEEPER 124 7914_14_BUTTON_LINE_EXPANSION_MODULE 125 TRUNK 126 TONE_ANNOUNCEMENT_PLAYER 131 SIP_TRUNK 132 SIP_GATEWAY 133 WSM_TRUNK 134 REMOTE_DESTINATION_PROFILE 254 UNKNOWN_MGCP_GATEWA...

Page 587: ...SCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936 30027 ANALOG_PHONE 30028 ISDN_BRI_PHONE 30032 SCCP_GATEWAY_VIRTUAL_PHONE 30035 IP_...

Page 588: ...ing RequestedLoadId String Recommended Action No action is required DeviceImageDownloadSuccess Cisco IP Phone has successfully downloaded its image Cisco Unified Serviceability Alarm Definition Catalog CallManager Phone Severity Informational 6 Routing List SDL SDI Sys Log Alternate Syslog History Cisco Unified Communications Release Action 8 1 5 Included Routing List Updated Parameters Included E...

Page 589: ...istered with Cisco Unified Communications Manager Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Value Definition 1 TFTP 2 HTTP 3 PPID History Cisco Unified Communications Release Action 8 5 1 Following information is updated Enum Definitions for Performance Monitor ObjType 8 0 1 Following information is updated Enum ...

Page 590: ...Load ID Optional String Associated directory numbers Optional String Performance monitor object type Enum Device type Optional Enum Configured GateKeeper Name Optional String Technology Prefix Name Optional String Zone Information Optional String Alternate Gatekeeper List Optional String Active Gatekeeper Optional String Call Signal Address Optional String RAS Address Optional String IPV6Address O...

Page 591: ...evice 14 Cisco Transcode Device 15 Cisco SW Conference Bridge Device 16 Cisco HW Conference Bridge Device 17 Cisco Locations 18 Cisco Gatekeeper 19 Cisco CallManager System Performance 20 Cisco Video Conference Bridge Device 21 Cisco Hunt Lists 22 Cisco SIP 23 Cisco Annunciator Device 24 Cisco QSIG Features 25 Cisco SIP Stack 26 Cisco Presence Features 27 Cisco WSMConnector 28 Cisco Dual Mode Mobi...

Page 592: ...Y 70 MUSIC_ON_HOLD 71 DEVICE_PILOT 73 CTI_ROUTE_POINT 80 VOICE_MAIL_PORT 83 SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 84 CISCO_MEDIA_SERVER 85 CISCO_VIDEO_CONFERENCE_BRIDGE 90 ROUTE_LIST 100 LOAD_SIMULATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS SVC CMM 120 MGCP_STATION 121 MGCP_TRUNK 122 GATEKEEPER 124 7914_14_BU...

Page 593: ...d that this IPv4 address is used for administrative communication web interface only 2 Signal only The device has indicated that this IPv4 address is used for control signaling only 3 Administrative and signal The device has indicated that this IPv4 address is used for administrative communication web interface and control signaling Code Reason 0 Unknown The device has not indicated what this IPv6...

Page 594: ...R CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Informational 6 Parameters Device name Optional String Device type Optional Enum Product type String Enum Definitions for DeviceType History Cisco Unified Communications Release Action 8 0 1 Enum Definitions for DeviceType are updated Parameters added Product type String Code Device Type 10 CISCO_V...

Page 595: ...ATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS SVC CMM 120 MGCP_STATION 121 MGCP_TRUNK 122 GATEKEEPER 124 7914_14_BUTTON_LINE_EXPANSION_MODULE 125 TRUNK 126 TONE_ANNOUNCEMENT_PLAYER 131 SIP_TRUNK 132 SIP_GATEWAY 133 WSM_TRUNK 134 REMOTE_DESTINATION_PROFILE 227 7915_12_BUTTON_LINE_EXPANSION_MODULE 228 7915_24_BUT...

Page 596: ...tered with Unified CM Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Informational 6 Parameters Device name Optional String Device type Optional Enum Product type String Enum Definitions for DeviceType History Cisco Unified Communications Release Action 8 0 1 Enum Definitions for DeviceType are updated Parame...

Page 597: ...POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS SVC CMM 120 MGCP_STATION 121 MGCP_TRUNK 122 GATEKEEPER 124 7914_14_BUTTON_LINE_EXPANSION_MODULE 125 TRUNK 126 TONE_ANNOUNCEMENT_PLAYER 131 SIP_TRUNK 132 SIP_GATEWAY 133 WSM_TRUNK 134 REMOTE_DESTINATION_PROFILE 227 7915_12_BUTTON_LINE_EXPANSION_MODULE 228 7915_24_BUTTON_LINE_EXPANSION_MODULE 2...

Page 598: ...ameters ScheduleID String Recommended Action Check the DirSync configuration and logs DirSyncSchedulerEngineStarted DirSync scheduler engine started Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Informational 6 Parameters DirSyncSchedulerVersion String Recommended Action None DRFBackupCompleted DRF bac...

Page 599: ...lity Alarm Definition Catalog System DRF Severity INFORMATIONAL Routing List Event Log Sys Log Parameter s Reason String Recommended Action Ensure that the restore operation is completed successfully DRFSchedulerUpdated DRF Scheduled backup configurations is updated automatically due to feature de registration Facility Sub Facility CCM_DRF_LOCAL CCM_DRF_MASTER DRF Cisco Unified Serviceability Alar...

Page 600: ...tion EMAppStarted EM Application started successfully Cisco Unified Serviceability Alarm Definition Catalog System EMAlarmCatalog Severity INFORMATIONAL Routing List Sys Log Event Log Parameter s Servlet Name String Recommended Action No action required EMCCUserLoggedIn EMCC login was successful Cisco Unified Serviceability Alarm Definition Catalog System EMAlarmCatalog Severity Informational 6 Ro...

Page 601: ...ys Log Event Log Parameters Device Name String Login Date Time String UserID String Recommended Action None EndPointResetInitiated This alarm occurs when a device is reset via the Reset button in Cisco Unified CM Administration Reset causes the device to shut down and come back in service A device can be reset only when it is registered with Cisco Unified Communications Manager Cisco Unified Servi...

Page 602: ...S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 C...

Page 603: ... Restart causes the device to unregister receive an updated configuration file and reregister with Cisco Unified Communications Manager Unified CM without shutting down A device can be restarted only when it is registered with Unified CM Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity INFORMATIONAL 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUN...

Page 604: ...Device type Enum Enum Definitions Device type Value Definition 1 CISCO_30SP 2 CISCO_12SP 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348...

Page 605: ...04 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 ...

Page 606: ...ue To Throttling UInt Total End Throttling CallList BLF Subscriptions UInt Recommended Action Determine if CPU and memory resources are available to meet the higher demand for CallList BLF Subscriptions If so increase the CallListBLFSubscriptionsThrottlingThreshold and correspondingly the CallListBLFSubscriptionsResumeThreshold If not increase system resources to meet the demand IDSEngineDebug Ind...

Page 607: ...o error has occurred but some routine event completed in IDS database engine Facility Sub Facility CCM_DB_LAYER DB Cisco Unified Serviceability Alarm Definition Catalog System DB Severity Informational 6 Parameters Event Class ID String Event class message String Event Specific Message String Recommended Action None IDSReplicationInformation Information about IDS replication Facility Sub Facility ...

Page 608: ...ormation Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Informational 6 Parameters Servlet Name String Reason String Recommended Action None IPMAStarted IPMA Application started successfully Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog Syst...

Page 609: ...ation ANN stream ICMP port unreachable error An announcement RTP stream had an ICMP Internet Control Message Protocol port unreachable error The stream has been terminated This ICMP error is a result of the destination end point not having the receiving UDP RTP port open to receive packets Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog Cal...

Page 610: ...IpVms Severity Informational 6 Parameters Destination IP Address String Recommended Action No action is required This may occur at times when connections are being stopped or redirected kReadCfgIpTosMediaResourceToCmNotFound IP TOS MediaResource to Cm value not found The IP Type of Service Media Resource To Call Manager service parameter value was not found in the database Defaulting its value to ...

Page 611: ...control messages The TCP control connection to Cisco Unified CM is being suspended This will cause a switch to another Cisco Unified CM if one is available otherwise the device will be unavailable There may be a shortage of CPU resource or some other error condition on the Cisco Unified CM server Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Cata...

Page 612: ...CallManager IpVms Severity Informational 6 Parameters Trace Name String Recommended Action None kDeviceMgrThreadWaitFailed Wait call failure in device manager thread An error was reported during a system request to wait on an event the media device will be restarted History Cisco Unified Communications Release Action 3 x and 4 x Added for Windows 7 0 1 Obsoleted 8 0 1 This alarm is available in 8 ...

Page 613: ...ommended Action None kDeviceMgrUnregisterWithCallManager Unregister with Cisco Unified Communications Manager A media device has unregistered with the specified Cisco Unified Communications Manager Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Informational 6 Parameters Trace Name String Recommended Action No ac...

Page 614: ...String Hostname String ServiceName String Recommended Action No action is required kIPVMSStopping The Cisco IP voice media streaming application is shutting down Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms History Cisco Unified Communications Release Action 3 x and 4 x Added for Windows 7 0 1 Obsoleted 8 0 1 This alarm...

Page 615: ...cur occasionally depending on call termination sequences Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Informational 6 Parameters Destination IP Address String Recommended Action No action is required kMOHMgrThreadWaitFailed Wait call failure in MOH manager thread An error was encountered in Music on Hold audio ...

Page 616: ...isIsNULL Synchronization error detected in MOH audio manager A synchronization error was detected Condition has been resolved automatically Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms History Cisco Unified Communications Release Action 3 x and 4 x Added for Windows 7 0 1 Obsoleted 8 0 1 This alarm is available in 8 0 1...

Page 617: ...t was made to rewind or restart the Music on Hold audio source that is inactive This has been ignored Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Informational Parameters Codec Type String Recommended Action None History Cisco Unified Communications Release Action 3 x and 4 x Added for Windows 7 0 1 Obsoleted ...

Page 618: ...ity Informational Parameters Codec Type String Recommended Action None kMTPDeviceStartingDefaults One or more Cisco IP Voice Media Streaming App service parameter settings for the MTP device were not found in the database The default values are included here Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS History Cisco Unified Communications Release Action 3 x and 4 x Added for Windows 7 0 1 O...

Page 619: ...t found The Music on Hold service parameter for codec selection could not be read from database Defaulting to G 711 mu law codec Facility Sub Facility CCM_MEDIA_STREAMING_APP IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager IpVms Severity Informational 6 Recommended Action Set the Music on Hold service parameter for Cisco IP Voice Media Streaming App service LoadShareDeActiv...

Page 620: ...me of generation of alert use Trace and Log Central to collect the traces for that service MaxHoldDurationTimeout A held call was cleared because the amount of time specified in the Maximum Hold Duration Timer service parameter had elapsed If the allowed call on hold duration is too short you can increase the value If you do not want a limit on the duration of a held call you can disable the limit...

Page 621: ...ameter or disable the maximum duration by setting the Maximum Hold Duration Timer parameter to zero PermissionDenied An operation could not be completed because the process did not have authority to perform it Cisco Unified Serviceability Alarm Definition Catalog System Generic Severity Informational 6 Parameters None Recommended Action None PktCapServiceStarted Packet capture service started Pack...

Page 622: ...Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Informational 6 Recommended Action None PktCapOnDeviceStarted Packet capture started on the device Indicated packet capture has been enabled on the device Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Informational 6 Param...

Page 623: ...s into the IME network Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity INFORMATIONAL Recommended Action This alarm is provided for historic and informational purposes It can be used to give you feedback that the system is working and is correctly publishing numbers into the IME network It can also be used for troubleshooting If some of the publishes fail for ...

Page 624: ...y INFORMATIONAL Routing List SDL SDI Sys Log Event Log Parameter s Directory Number String Partition String Recommended Action This alarm is for informational purposes only no action is required RollBackToPre8 0Disabled Roll Back to Pre 8 0 has been disabled in the Enterprise Parameter page This usually means that the RollBack to Pre 8 0 feature is modified in the Enterprise Parameter page Cisco U...

Page 625: ...ng List SDI Event Log Data Collector Sys Log Recommended Action None RouteRemoved Route removed automatically This alarm is generated when UC Manager removes a route from its routing tables because the route is stale and has expired or because the far end has indicated the number is no longer reachable at that domain Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Sev...

Page 626: ...A CLI command revoked the publish action for the specified service or subservice ID A system administrator issued a CLI command on the SAF Forwarder router to revoke the publish action for the service or subservice ID specified in this alarm Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Parameter s Client...

Page 627: ...drawn Cisco Unified Serviceability Alarm Catalog CallManager CallManager Severity Informational 6 Routing List SDL SDI Sys Log Event Log Parameters Client Handle String Service ID UInt Sub Service ID UInt InstanceID1 UInt InstancID2 UInt InstanceID3 UInt InstanceID4 UInt Recommended Action None SecurityEvent Failed to write into the primary file path Audit Event is generated by this application Ci...

Page 628: ...ion Catalog System Service Manager Severity Informational 6 Parameters Service Name String Recommended Action None ServiceDeactivated The service is now deactivated Facility Sub Facility CCM_SERVICEMANAGER GENERIC Cisco Unified Serviceability Alarm Definition Catalog System Service Manager Severity Informational 6 Parameters Service Name String Recommended Action None ServiceStarted Service has st...

Page 629: ...g IPV6Address Optional String Host name of hosting node String Service Name String Version Information String Recommended Action None ServiceStopped Service stopped Cisco Unified Serviceability Alarm Definition Catalog System Generic Severity Informational 6 Parameters IP Address of hosting node String Host of hosting node String Service String Recommended Action None SoftwareLicenseValid A valid ...

Page 630: ...Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager CallManager Severity Informational 6 Parameters Protocol String TCP ProcessID String Device Text String Param1 UInt Param2 UInt Recommended Action Refer to the specific device type and information passed via this alarm to determine the appropriate action StationConnectionError Station device is c...

Page 631: ...to the device automatic reregistration generally follows This action is an attempt to stop malicious attacks on Unified CM or to ward off excessive CPU usage No action necessary the device will reregister automatically 2 keepAliveTimeout Unified CM did not receive a KeepAlive message from the device Possible causes include device power outage network power outage network configuration error networ...

Page 632: ...ing informational alarm Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System Test Severity Informational 6 Recommended Action None TVSCertificateRegenerated TVS Server certificate has been regenerated This usually means that the TVS certificate has been regenerated TVS server will automatically be restarted Cisco Unified Serviceability Alar...

Page 633: ...Alarm Definition Catalog CallManager TCD SRV Severity Informational 6 Parameters UserID String Recommended Action None UserLoggedOut User logged out Facility Sub Facility CCM_TCD TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager TCD SRV Severity Informational 6 Parameters UserID String Recommended Action None UserLoginSuccess User successfully logged in Facility Sub Facility CC...

Page 634: ... Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applications Severity Informational 6 Parameters Servlet Name String Reason String Recommended Action None WDStarted WebDialer Application started successfully Facility Sub Facility CCM_JAVA_APPS TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System Java Applic...

Page 635: ...rms The debug level alarm is 7 and no action needed Debug messages are used for troubleshooting TestAlarmDebug Testing debug alarm Facility Sub Facility CCM_CALLMANAGER CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System Test Severity Debug 7 Recommended Action None Obsolete Alarms in Cisco Unified Communications Manager Release 8 0 1 This section explains the alarms obsoleted...

Page 636: ...ternal data error DatabaseInternalDataError_072 INFORMATIONAL Database internal data error DatabaseInternalDataError_073 INFORMATIONAL Database internal data error DatabaseInternalDataError_075 INFORMATIONAL Database internal data error DnTimeout ERROR DN Timeout GatewayAlarm INFORMATIONAL Gateway alarm H323AddressResolutionError WARNING H323 address not resolved H323CallFailureAlarm WARNING H323 ...

Page 637: ...ager CMIDebugAlarm DEBUG This alarm is generated only for the purpose of debugging CMIServiceStarted NOTICE Service is now running CMIServiceStopped NOTICE Service is now stopping COMException ALERT CMI catches an COM exception ConfigParaNotFound NOTICE CMI service configuration parameter is not found in Database DisconnectionToCCM ERROR CMI loses the connection with Unified Communications Manager...

Page 638: ...w WARNING Possible internal array overflow condition while generating CTI NewCall event kCtiNullTcpHandle WARNING TranslateCtiQbeInputMessage NULL TCP HANDLE QBE packet is dropped kCtiProviderOpenInvalidUserName Size ERROR Invalid userName size in ProviderOpen request kCtiQbeLengthMisMatch ERROR OutputQbeMessage length mismatch kCtiQbeMessageTooLong WARNING Incoming QBE message exceeds input buffe...

Page 639: ...XmlSyntax ERROR ANN XML invalid element kAddIpVmsRenderFailed ERROR Add IP VMS render filter to filter graph failure kCfgListComException ERROR Configuration COM Exception kCfgListDblException ERROR Configuration DBL Exception kCfgListUnknownException ERROR Unknown Configuration Exception kCreateGraphManagerFailed ERROR Get graph manager failure kDeviceMgrThreadException ERROR Exception in device ...

Page 640: ...er filter failure kFixedInputGetG729IpVmsRendInfFa iled ERROR Get fixed G729 IP VMS render filter private interface failure kFixedInputGetG729IpVmsRenderFai led ERROR Get fixed G729 IP VMS render filter failure kFixedInputGetMOHEncoderFailed ERROR Get fixed MOH encode filter failure kFixedInputGetMediaControlFailed ERROR Get fixed media control failure kFixedInputGetMediaPositionFailed ERROR Get f...

Page 641: ...ger thread exception kReadCfgANNComException ERROR COM error kReadCfgANNDblException ERROR Database exception kReadCfgANNListComException ERROR COM error kReadCfgANNListDblException ERROR Database exception kReadCfgANNListUnknownExceptio n ERROR Unknown exception kReadCfgANNUnknownException ERROR Unknown exception kReadCfgCFBComException ERROR COM error kReadCfgCFBDblException ERROR Database excep...

Page 642: ...tion ERROR COM error kReadCfgMOHServerDblException ERROR Database exception kReadCfgMOHServerUnknownExcep tion ERROR Unknown exception kReadCfgMOHTFTIPAddressNotFou nd ERROR MOH TFTP IP address not found kReadCfgMOHUnknownException ERROR Unknown exception kReadCfgMTPComException ERROR COM error kReadCfgMTPDblException ERROR Database exception kReadCfgMTPListComException ERROR COM error kReadCfgMTP...

Page 643: ...o com Support SNMP do BrowseMIB do local en step 2 This MIB manages the Cisco Unified Communications Manager Cisco Unified CM application running with a Cisco Communication Network CCN system Cisco Unified CM is an IP PBX that controls the call processing of a VoIP network A CCN system comprises multiple regions with each region consisting of several Cisco Unified CM groups with multiple Cisco Uni...

Page 644: ...re OID File CISCO CCM MIB OID Capability File CISCO CCM CAPABILITY The following are contained in this section Revisions page 7 3 Definitions page 7 14 Textual Conventions page 7 14 Objects page 7 20 Tables page 7 21 Alarms page 7 67 Notification and Alarms page 7 70 Cisco Unified CM Managed Services and SNMP Traps page 7 106 Cisco Unified CM Alarms to Enable page 7 106 Traps to Monitor page 7 107...

Page 645: ...neFailCauseCode Added ccmPhoneFailedRegFailReason in ccmPhoneFailedTable Deprecated ccmPhoneStatusUpdateReason Added ccmPhoneStatusUnregReason and ccmPhoneStatusRegFailReason in ccmPhoneStatusUpdateTable Deprecated ccmGatewayStatusReason Added ccmGatewayUnregReason and ccmGatewayRegFailReason in ccmGatewayTable Deprecated ccmMediaDeviceStatusReason Added ccmMediaDeviceUnregReason and ccmMediaDevic...

Page 646: ...ewayInfoGroupRev4 ccmMediaDeviceInfoGroupRev4 ccmCTIDeviceInfoGroupRev4 ccmH323DeviceInfoGroupRev3 ccmVoiceMailDeviceInfoGroupRev2 ccmNotificationsGroupRev3 Deprecated following MODULE COMPLIANCE ciscoCcmMIBComplianceRev6 Added ciscoCcmMIBComplianceRev7 Obsoleted following OBJECT_GROUPS ccmInfoGroupRev3 ccmH323DeviceInfoGroupRev1 08 21 2008 Added following objects in ccmCTIDeviceTable ccmCTIDevice...

Page 647: ...e Added following objects in ccmSIPDeviceTable ccmSIPDevInetAddressIPv4 ccmSIPDevInetAddressIPv6 Added following objects in ccmMediaDeviceTable ccmMediaDeviceInetAddressIPv4 ccmMediaDeviceInetAddressIPv6 Deprecated following objects in ccmPhoneTable ccmPhoneInetAddressType ccmPhoneInetAddress Deprecated following objects in ccmPhoneFailedTable ccmPhoneFailedInetAddressType ccmPhoneFailedInetAddres...

Page 648: ...iceInfoGroup ccmNotificationsInfoGroupRev1 ccmNotificationsInfoGroupRev2 Deprecated following OBJECT GROUPS ccmInfoGroupRev3 ccmPhoneInfoGroupRev4 ccmSIPDeviceInfoGroupRev1 ccmMediaDeviceInfoGroupRev2 ccmH323DeviceInfoGroupRev1 ccmNotificationsInfoGroupRev3 Added following OBJECT GROUPS ccmInfoGroupRev4 ccmPhoneInfoGroupRev5 ccmMediaDeviceInfoGroupRev3 ccmNotificationsInfoGroupRev4 ccmH323DeviceIn...

Page 649: ...dated the description of these objects ccmPhoneFailedInetAddress ccmGatewayInetAddress ccmMediaDeviceInetAddress ccmGatekeeperInetAddress ccmCTIDeviceInetAddress ccmH323DevInetAddress ccmH323DevCnfgGKInetAddress ccmH323DevAltGK2InetAddress ccmH323DevAltGK3InetAddress ccmH323DevAltGK4InetAddress ccmH323DevAltGK5InetAddress ccmH323DevActGKInetAddress ccmH323DevRmtCM1InetAddress ccmH323DevRmtCM2InetA...

Page 650: ...jects to ccmSIPDeviceTable ccmSIPInTransportProtocolType ccmSIPOutTransportProtocolType ccmSIPInPortNumber ccmSIPOutPortNumber Added ccmTLSConnectionFailure notification Updated the description of following objects under ccmSIPDeviceTable ccmTLSConnectionFailReasonCode ccmSIPDevName ccmSIPDevDescription ccmSIPDevInetAddress Updated the description of ccmCallManagerAlarmEnable Added the following o...

Page 651: ...mPhoneExtensionTable ccmPhoneExtensionEntry ccmPhoneExtensionEntry ccmPhoneExtensionIndex ccmPhoneExtensionIndex ccmPhoneExtension ccmPhoneExtensionMultiLines ccmPhoneExtensionInetAddressType ccmPhoneExtensionInetAddress ccmPhoneFailedName ccmGatewayType ccmGatewayProductId ccmActivePhones ccmInActivePhones ccmActiveGateways ccmInActiveGateways ccmMediaDeviceType ccmCTIDeviceType ccmCTIDeviceAppIn...

Page 652: ...vProductId ciscoCcmMIBComplianceRev2 ccmInfoGroupRev1 ccmPhoneInfoGroupRev1 ccmGatewayInfoGroupRev1 ccmCTIDeviceInfoGroup ccmNotificationsInfoGroup ccmPhoneInfoGroupRev2 ccmGatewayInfoGroupRev2 ccmMediaDeviceInfoGroupRev1 ccmCTIDeviceInfoGroupRev1 ccmH323DeviceInfoGroup ccmVoiceMailDeviceInfoGroup Table 7 1 History of MIB Revisions continued Date Action Description ...

Page 653: ...Index ccmCTIDeviceProductTypeIndex ccmH323DevProductTypeIndex ccmVMailDevProductTypeIndex objects Deprecated ccmPhoneType ccmGatewayType ccmGatewayProductId ccmMediaDeviceType ccmCTIDeviceTYpe ccmH323DevProductId ccmVMailDevProductId and objects CcmDeviceProductId 05 08 2003 Added More phone types in the ccmPhoneType definition Added More gateway types in the ccmGatewayType and CcmDeviceProductId ...

Page 654: ... ccmGatewayStatusReason ccmGatewayStatusReason ccmGatewayTimeLastStatusUpdt ccmGatewayTimeLastRegistered ccmGatewayDChannelStatus ccmGatewayDChannelNumber objects to ccmGatewayTable Added New types to ccmGatewayType Added Rejected status to ccmGatewayStatus Obsoleted The ccmGatewayTrunkInfo this was never supported Added ccmMediaDeviceStatusReason ccmMediaDeviceStatusReason ccmMediaDeviceTimeLastS...

Page 655: ...x Deprecated ccmPhoneExtensionTable Changed the default values ccmCallManagerAlarmEnable ccmGatewayAlarmEnable ccmPhoneFailedStorePeriod ccmPhoneStatusUpdate ccmPhoneStatusUpdateStorePeriod objects ccmPhoneFailedStorePeriod ccmPhoneStatusUpdate ccmPhoneStatusUpdateStorePeriod objects 12 01 2000 Added ccmMediaDeviceInfo ccmGatekeeperInfo ccmCTIDeviceInfo ccmAlarmConfigInfo ccmNotificationsInfo obje...

Page 656: ...y a unique entry in the table SYNTAX Unsigned32 1 4294967295 CcmIndexOrZero TEXTUAL CONVENTION DISPLAY HINT d STATUS current DESCRIPTION This textual convention is an extension of the CcmIndex convention The latter defines a greater than zero to identify an entry of the CCM MIB table in the managed system This extension permits the additional value of zero The value zero is object specific and mus...

Page 657: ...vice with the same name is already registered with Cisco Unified CM obsoleteProtocolVersion The SCCP device registered with an obsolete protocol version databaseTimeout Cisco Unified CM requested device configuration data from the database but did not receive a response within 10 minutes registrationSequenceError SCCP only A device requested configuration information from the Cisco Unified CM at a...

Page 658: ...gisterDBConfigTimeout SCCP only The Cisco Unified CM timed out during auto registration of a device The registration profile of the device did not get inserted into the database in time The device will automatically attempt to register again deviceTypeMismatch The device type reported by the device does not match the device type configured on the Cisco Unified CM addressingModeMismatch SCCP only T...

Page 659: ...s internally maxDevRegExceeded Maximum number of device registrations have been reached connectivityError Cisco Unified CM is unable to establish communication with the device during registration initializationError Indicates that an error occurred when the Cisco Unified CM tries to initialize the device deviceInitiatedReset Indicates that the error was due to device initiated reset callManagerRes...

Page 660: ...co Unified CM had sent a restart request to the device The device may be offline due to a power outage or network problem Confirm that the device is powered up and that network connectivity exists between the device and Cisco Unified CM sourceIPAddrChanged SIP Only The device has been unregistered because the IP address in the Contact header of the REGISTER message has changed The device will be a...

Page 661: ...ceSwitch 29 CcmDeviceStatus TEXTUAL CONVENTION STATUS current DESCRIPTION This syntax is used to identify the registration status of a device with the local Cisco Unified CM The status is as follows unknown The registration status of the device is unknown registered The device has successfully registered with the local Cisco Unified CM unregistered The device is no longer registered with the local...

Page 662: ...YNTAX INTEGER unknown 1 registered 2 unregistered 3 rejected 4 CcmSIPTransportProtocolType TEXTUAL CONVENTION STATUS current DESCRIPTION This textual convention defines the possible transport protocol types that are used for setting up SIP calls unknown The possible transport types are unknown The SIP Trunk transport type is unknown tcp The SIP Trunk transport type is tcp udp The SIP Trunk transpo...

Page 663: ...ible STATUS current DESCRIPTION The table containing the CallManager groups in a Cisco Unified CM cluster ccmGeneralInfo 1 ccmGroupEntry OBJECT TYPE SYNTAX CcmGroupEntry MAX ACCESS not accessible STATUS current DESCRIPTION An entry conceptual row in the CallManager Group table containing the information about a CallManager group in a Cisco Unified CM cluster An entry is created to represent a Call...

Page 664: ...efault OBJECT TYPE SYNTAX TruthValue MAX ACCESS read only STATUS current DESCRIPTION Whether this is the default TFTP server group or not ccmGroupEntry 3 Cisco Unified CM Table ccmTable OBJECT TYPE SYNTAX SEQUENCE of CcmEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing information of all the Cisco Unified CMs in a Cisco Unified CM cluster that the local Cisco Unified ...

Page 665: ...2Type InetAddressType ccmInetAddress2 InetAddress ccmIndex OBJECT TYPE SYNTAX CcmIndex MAX ACCESS not accessible STATUS current DESCRIPTION An arbitrary integer selected by the local Cisco Unified CM that uniquely identifies a CallManager in a Cisco Unified CM cluster ccmEntry 1 ccmName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION The host name of t...

Page 666: ...the local Cisco Unified CM unknown Current status of the CallManager is Unknown up CallManager is running and is able to communicate with other CallManagers down CallManager is down or the Agent is unable to communicate with the local CallManager ccmEntry 5 ccmInetAddressType OBJECT TYPE SYNTAX InetAddressType MAX ACCESS read only STATUS current DESCRIPTION This object identifies the IP address ty...

Page 667: ...mmunications Manager defined in ccmInetAddress2 ccmEntry 9 ccmInetAddress2 OBJECT TYPE SYNTAX InetAddress MAX ACCESS read only STATUS current DESCRIPTION This object identifies the additional IP v4 v6 address details of Cisco Unified Communications Manager The type of address for this object is identified by ccmInetAddress2Type ccmEntry 10 Cisco Unified CM Group Mapping Table ccmGroupMappingTable ...

Page 668: ...SCRIPTION The priority of the CallManager in the group Sets the order of the CallManager in the list ccmGroupMappingEntry 1 Cisco Unified CM Region Table ccmRegionTable OBJECT TYPE SYNTAX SEQUENCE OF CcmRegionEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing the list of all geographically separated regions in a CCN system ccmGeneralInfo 4 ccmRegionEntry OBJECT TYPE SY...

Page 669: ...AX SEQUENCE OF CcmRegionPairEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing the list of all geographical region pairs defined for a Cisco Unified CM cluster The pair consists of the Source region and Destination region ccmGeneralInfo 5 ccmRegionPairEntry OBJECT TYPE SYNTAX CcmRegionPairEntry MAX ACCESS not accessible STATUS current DESCRIPTION An entry conceptual ro...

Page 670: ...ION The index of the Destination Region in the Region table ccmRegionPairEntry 2 ccmRegionAvailableBandWidth OBJECT TYPE SYNTAX INTEGER unknown 1 other 2 bwG723 3 bwG729 4 bwG711 5 bwGSM 6 bwWideband 7 MAX ACCESS read only STATUS current DESCRIPTION The maximum available bandwidth between the two given regions unknown Unknown Bandwidth other Unidentified Bandwidth bwG723 For low bandwidth using G ...

Page 671: ...PTION An entry conceptual row in the time zone Table containing the information about a particular time zone group INDEX ccmTimeZoneIndex ccmTimeZoneTable 1 CcmTimeZoneEntry SEQUENCE ccmTimeZoneIndex CcmIndex ccmTimeZoneName SnmpAdminString ccmTimeZoneOffset Integer32 ccmTimeZoneOffsetHours Integer32 ccmTimeZoneOffsetMinutes Integer32 ccmTimeZoneIndex OBJECT TYPE SYNTAX CcmIndex MAX ACCESS not acc...

Page 672: ...f the time zone group s time zone from GMT ccmTimeZoneEntry 5 Device Pool Table ccmDevicePoolTable OBJECT TYPE SYNTAX SEQUENCE OF CcmDevicePoolEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing the list of all device pools in a call manager cluster A Device Pool contains Region Date Time Group and CallManager Group criteria that will be common among many devices ccmGen...

Page 673: ...mDevicePoolEntry 1 ccmDevicePoolName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION The name of the device pool ccmDevicePoolEntry 2 ccmDevicePoolRegionIndex OBJECT TYPE SYNTAX CcmIndexOrZero MAX ACCESS read only STATUS current DESCRIPTION A positive value of this index is used to identify the Region to which this Device Pool entry belongs A value of ...

Page 674: ...s gateway types media device types H323 device types CTI device types Voice Messaging device types and SIP device types ccmGeneralInfo 8 ccmProductTypeEntry OBJECT TYPE SYNTAX CcmProductTypeEntry MAX ACCESS not accessible STATUS current DESCRIPTION An entry conceptual row in the ccmProductTypeTable containing the information about a product type supported in a call manager cluster An entry is crea...

Page 675: ... 100 MAX ACCESS read only STATUS current DESCRIPTION The name of the product as defined in the Cisco Unified CM database ccmProductTypeEntry 3 ccmProductCategory OBJECT TYPE SYNTAX INTEGER unknown 1 notApplicable 0 phone 1 gateway 2 h323Device 3 ctiDevice 4 voiceMailDevice 5 mediaResourceDevice 6 huntListDevice 7 sipDevice 8 MAX ACCESS read only STATUS current DESCRIPTION The category of the produ...

Page 676: ...is table will be refreshed ccmPhoneInfo 1 ccmPhoneEntry OBJECT TYPE SYNTAX CcmPhoneEntry MAX ACCESS not accessible STATUS current DESCRIPTION An entry conceptual row in the phone Table containing information about a particular phone device INDEX ccmPhoneIndex ccmPhoneTable 1 CcmPhoneEntry SEQUENCE ccmPhoneIndex CcmIndex ccmPhonePhysicalAddress MacAddress ccmPhoneType INTEGER ccmPhoneDescription Sn...

Page 677: ...AdminString ccmPhoneUnregReason CcmDevUnregCauseCode ccmPhoneRegFailReason CcmDevRegFailCauseCode ccmPhoneIndex OBJECT TYPE SYNTAX CcmIndex MAX ACCESS not accessible STATUS current DESCRIPTION An arbitrary integer selected by the local Cisco Unified CM that uniquely identifies a Phone within the Cisco Unified CM ccmPhoneEntry 1 ccmPhonePhysicalAddress OBJECT TYPE SYNTAX MacAddress MAX ACCESS read ...

Page 678: ...red when it registers itself with the local Cisco Unified CM ccmPhoneEntry 7 ccmPhoneTimeLastRegistered OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS current DESCRIPTION The time when the phone last registered with the Cisco Unified CM ccmPhoneEntry 8 ccmPhoneE911Location OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 255 MAX ACCESS read only STATUS current DESCRIPTION The E911 location of...

Page 679: ...E SYNTAX InetAddress MAX ACCESS read only STATUS current DESCRIPTION This object identifies the last known IP address of the phone The type of address for this is identified by ccmPhoneInetAddressType ccmPhoneEntry 15 ccmPhoneTimeLastStatusUpdt OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS current DESCRIPTION The time the status of the phone changed ccmPhoneEntry 17 ccmPhoneProductTyp...

Page 680: ... a string that uniquely identifies the phone ccmPhoneEntry 20 ccmPhoneInetAddressIPv4 OBJECT TYPE SYNTAX InetAddressIPv4 MAX ACCESS read only STATUS current DESCRIPTION This object identifies the last known primary IPv4 address of the Phone Device This object contains value zero if IPV4 address is not available ccmPhoneEntry 21 ccmPhoneInetAddressIPv6 OBJECT TYPE SYNTAX InetAddressIPv6 MAX ACCESS ...

Page 681: ...eInetAddressIPv6 unknown 0 It is not known if ccmPhoneInetAddressIPv6 is used for Administration purpose or Controlling purpose adminOnly 1 ccmPhoneInetAddressIPv6 is used for the serviceability or administrative purpose controlOnly 2 ccmPhoneInetAddressIPv6 is used for signaling or registration purpose adminAndControl 3 ccmPhoneInetAddressIPv6 is used for controlling as well as administrative pur...

Page 682: ... that attempted to register with the local call manager and failed The entries that have not been updated and kept at least for the duration specified in the ccmPhoneFailedStorePeriod will be deleted Reasons for these failures could be due to configuration error maximum number of phones has been reached lost contact etc ccmPhoneInfo 3 ccmPhoneFailedEntry OBJECT TYPE SYNTAX CcmPhoneFailedEntry MAX ...

Page 683: ...M that is incremented with each new entry in the ccmPhoneFailedTable This integer value will wrap if needed ccmPhoneFailedEntry 1 ccmPhoneFailedTime OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS current DESCRIPTION The time when the phone failed to register with the Cisco Unified CM ccmPhoneFailedEntry 2 ccmPhoneFailedMacAddress OBJECT TYPE SYNTAX MacAddress MAX ACCESS read only STATU...

Page 684: ...Only 2 adminAndControl 3 MAX ACCESS read only STATUS current DESCRIPTION This object identifies the scope of ccmPhoneFailedInetAddressIPv4 unknown 0 It is not known if ccmPhoneFailedInetAddressIPv4 is used for Administration purpose or Controlling purpose adminOnly 1 ccmPhoneFailedInetAddressIPv4 is used for the serviceability or administrative purpose controlOnly 2 ccmPhoneFailedInetAddressIPv4 i...

Page 685: ...h registration failed phone ccmPhoneFailedEntry 12 Phone Status Update Table ccmPhoneStatusUpdateTable OBJECT TYPE SYNTAX SEQUENCE OF CcmPhoneStatusUpdateEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing the list of all phone status updates with respect to the local call manager This table will only have registered unregistered and partially registered status updates ...

Page 686: ...that is incremented with each new entry in the ccmPhoneStatusUpdateTable This integer value will wrap if needed ccmPhoneStatusUpdateEntry 1 ccmPhoneStatusPhoneIndex OBJECT TYPE SYNTAX CcmIndexOrZero MAX ACCESS read only STATUS current DESCRIPTION A positive value of this index is used to identify an entry in the ccmPhoneTable A value of zero indicates that the index to the ccmPhoneTable is Unknown...

Page 687: ...th unregistered phone ccmPhoneStatusUpdateEntry 6 ccmPhoneStatusRegFailReason OBJECT TYPE SYNTAX CcmDevRegFailCauseCode MAX ACCESS read only STATUS current DESCRIPTION The reason code associated with registration failed phone ccmPhoneStatusUpdateEntry 7 Enhanced Phone Extension Table with Combination Index ccmPhoneExtnTable OBJECT TYPE SYNTAX SEQUENCE OF CcmPhoneExtnEntry MAX ACCESS not accessible...

Page 688: ...tatus CcmDeviceLineStatus ccmPhoneExtnIndex OBJECT TYPE SYNTAX CcmIndex MAX ACCESS not accessible STATUS current DESCRIPTION An arbitrary integer selected by the local Cisco Unified CM that uniquely identifies a Phone Extension within the Cisco Unified CM ccmPhoneExtnEntry 1 ccmPhoneExtn OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 24 MAX ACCESS read only STATUS current DESCRIPTION The extension numb...

Page 689: ...iceLineStatus MAX ACCESS read only STATUS current DESCRIPTION Represents the status of this phone line ccmPhoneExtnEntry 6 Gateway Table ccmGatewayTable OBJECT TYPE SYNTAX SEQUENCE OF CcmGatewayEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing the list of all gateway devices that have tried to register with the local Cisco Unified CM at least once When the local Cisco...

Page 690: ...elStatus INTEGER ccmGatewayDChannelNumber Integer32 ccmGatewayProductTypeIndex CcmIndexOrZero ccmGatewayUnregReason CcmDevUnregCauseCode ccmGatewayRegFailReason CcmDevRegFailCauseCode ccmGatewayIndex OBJECT TYPE SYNTAX CcmIndex MAX ACCESS not accessible STATUS current DESCRIPTION An arbitrary integer selected by the local Cisco Unified CM that uniquely identifies a Gateway within the scope of the ...

Page 691: ...Plus 12 ciscoDigitalAccessWSX6608PRI 13 ciscoAnalogAccessWSX6612 14 ciscoMGCPTrunk 15 ciscoVG200 16 cisco26XX 17 cisco362X 18 cisco364X 19 cisco366X 20 ciscoCat4224VoiceGatewaySwitch 21 ciscoCat4000AccessGatewayModule 22 ciscoIAD2400 23 ciscoVGCEndPoint 24 ciscoVG224VG248Gateway 25 ciscoVGCBox 26 ciscoATA186 27 ciscoICS77XXMRP2XX 28 ciscoICS77XXASI81 29 ciscoICS77XXASI160 30 ciscoSlotVGCPort 31 ci...

Page 692: ...way registers itself with the local Cisco Unified CM ccmGatewayEntry 5 ccmGatewayDevicePoolIndex OBJECT TYPE SYNTAX CcmIndexOrZero MAX ACCESS read only STATUS current DESCRIPTION A positive value of this index is used to identify the Device Pool to which this Gateway entry belongs A value of zero indicates that the index to the Device Pool table is Unknown ccmGatewayEntry 6 ccmGatewayInetAddressTy...

Page 693: ...he status of the gateway changed ccmGatewayEntry 11 ccmGatewayTimeLastRegistered OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS current DESCRIPTION The time the gateway last registered with the call manager ccmGatewayEntry 12 ccmGatewayDChannelStatus OBJECT TYPE SYNTAX INTEGER active 1 inActive 2 unknown 3 notApplicable 4 MAX ACCESS read only STATUS current DESCRIPTION The D Channel st...

Page 694: ...in the ccmProductTypeTable A value of 0 indicates that the index to the ccmProductTypeTable is Unknown ccmGatewayEntry 15 ccmGatewayUnregReason OBJECT TYPE SYNTAX CcmDevUnregCauseCode MAX ACCESS read only STATUS current DESCRIPTION The reason code associated with unregistered gateway ccmGatewayEntry 16 ccmGatewayRegFailReason OBJECT TYPE SYNTAX CcmDevRegFailCauseCode MAX ACCESS read only STATUS cu...

Page 695: ...gistered or have lost contact with the local call manager ccmGlobalInfo 6 ccmRejectedPhones OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The number of phones whose registration requests were rejected by the local call manager ccmGlobalInfo 7 ccmRegisteredGateways OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The number of gateways that...

Page 696: ... local call manager ccmGlobalInfo 11 ccmUnregisteredMediaDevices OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The number of media devices that are unregistered or have lost contact with the local call manager ccmGlobalInfo 12 ccmRejectedMediaDevices OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The number of media devices whose registr...

Page 697: ...isteredVoiceMailDevices OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The number of voice messaging devices that are registered and actively in communication with the local call manager ccmGlobalInfo 17 ccmUnregisteredVoiceMailDevices OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The number of voice messaging devices that are unregister...

Page 698: ...TYPE SYNTAX Integer32 0 2147483647 MAX ACCESS read only STATUS current DESCRIPTION The current state of ccmPhoneExtensionTable The initial value of this object is 0 and it will be incremented every time when there is a change addition deletion modification to the ccmPhoneExtensionTable This value and ccmCallManagerStartTime should be used together to find if the table has changed or not When the c...

Page 699: ...tateId OBJECT TYPE SYNTAX Integer32 0 2147483647 MAX ACCESS read only STATUS current DESCRIPTION The current state of ccmCTIDeviceDirNumTable The initial value of this object is 0 and it will be incremented every time when there is a change addition deletion modification to the ccmCTIDeviceDirNumTable This value and ccmCallManagerStartTime should be used together to find if the table has changed o...

Page 700: ... SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION The installed version of the local Cisco Unified CM system ccmGlobalInfo 29 ccmInstallationId OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION The installation component identifier of the local Cisco Unified CM component ccm exe ccmGlobalInfo 30 ccmPartiallyRegisteredPhones OBJECT TYPE SYNTAX C...

Page 701: ...st of all Media Devices that have tried to register with the local Cisco Unified CM at least once When the local Cisco Unified CM is restarted this table will be refreshed ccmMediaDeviceInfo 1 ccmMediaDeviceEntry OBJECT TYPE SYNTAX CcmMediaDeviceEntry MAX ACCESS not accessible STATUS current DESCRIPTION An entry conceptual row in the MediaDevice Table containing the information about a particular ...

Page 702: ...ified CM that identifies a Media Device entry in the table ccmMediaDeviceEntry 1 ccmMediaDeviceName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION This is the device name assigned to the Media Device This name is assigned when a new device of this type is added to the Cisco Unified CM ccmMediaDeviceEntry 2 ccmMediaDeviceDescription OBJECT TYPE SYNTAX ...

Page 703: ...a device changed ccmMediaDeviceEntry 10 ccmMediaDeviceTimeLastRegistered OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS current DESCRIPTION The time the media device last registered with the call manager ccmMediaDeviceEntry 11 ccmMediaDeviceProductTypeIndex OBJECT TYPE SYNTAX CcmIndexOrZero MAX ACCESS read only STATUS current DESCRIPTION A positive value of this index is used to identi...

Page 704: ...eason code associated with unregistered Media Device ccmMediaDeviceEntry 15 ccmMediaDeviceRegFailReason OBJECT TYPE SYNTAX CcmDevRegFailCauseCode MAX ACCESS read only STATUS current DESCRIPTION The reason code associated with registration failed Media Device ccmMediaDeviceEntry 16 CTI Device Table ccmCTIDeviceTable OBJECT TYPE SYNTAX SEQUENCE OF CcmCTIDeviceEntry MAX ACCESS not accessible STATUS c...

Page 705: ...eviceAppInfo SnmpAdminString ccmCTIDeviceStatusReason CcmDevFailCauseCode ccmCTIDeviceTimeLastStatusUpdt DateAndTime ccmCTIDeviceTimeLastRegistered DateAndTime ccmCTIDeviceProductTypeIndex CcmIndexOrZero ccmCTIDeviceInetAddressIPv4 InetAddressIPv4 ccmCTIDeviceInetAddressIPv6 InetAddressIPv6 ccmCTIDeviceUnregReason CcmDevUnregCauseCode ccmCTIDeviceRegFailReason CcmDevRegFailCauseCode ccmCTIDeviceIn...

Page 706: ...anges from unknown to registered when it registers itself with the local Cisco Unified CM ccmCTIDeviceEntry 5 ccmCTIDevicePoolIndex OBJECT TYPE SYNTAX CcmIndexOrZero MAX ACCESS read only STATUS current DESCRIPTION A positive value of this index is used to identify the Device Pool to which this CTI Device entry belongs A value of zero indicates that the index to the Device Pool table is Unknown ccm...

Page 707: ... Address of the host where this CTI Device is running If the IPv4 address is not available then this object contains an empty string ccmCTIDeviceEntry 14 ccmCTIDeviceInetAddressIPv6 OBJECT TYPE SYNTAX InetAddressIPv6 MAX ACCESS read only STATUS current DESCRIPTION This object identifies IPv6 Address of the host where this CTI Device is running If the IPv6 address is not available then this object ...

Page 708: ...ceDirNumEntry MAX ACCESS not accessible STATUS current DESCRIPTION An entry conceptual row in the CTIDeviceDirNum Table containing the information about a particular CTI Device extension INDEX ccmCTIDeviceIndex ccmCTIDeviceDirNumIndex ccmCTIDeviceDirNumTable 1 CcmCTIDeviceDirNumEntry SEQUENCE ccmCTIDeviceDirNumIndex CcmIndex ccmCTIDeviceDirNum SnmpAdminString ccmCTIDeviceDirNumIndex OBJECT TYPE SY...

Page 709: ...object will allow the Cisco Unified CM agent to generate the following alarms ccmCallManagerFailure ccmMediaResourceListExhausted ccmRouteListExhausted and ccmTLSConnectionFailure This is the default value false 2 Disabling this object will stop the generation of the following alarms by the Cisco Unified CM agent ccmCallManagerFailure ccmMediaResourceListExhausted ccmRouteListExhausted and ccmTLSC...

Page 710: ...e entries that have not been updated and kept at least this period will be deleted This value should ideally be set to a higher value than the ccmPhoneFailedAlarmInterval object DEFVAL 1800 ccmAlarmConfigInfo 3 Phone Status Update Config Objects ccmPhoneStatusUpdateAlarmInterv OBJECT TYPE SYNTAX Integer32 0 30 3600 UNITS seconds MAX ACCESS read write STATUS current DESCRIPTION The minimum interval...

Page 711: ...aware of true 1 Enabling this object will allow the Cisco Unified CM agent to generate the following alarms ccmGatewayFailedReason ccmGatewayLayer2Change This is the default value false 2 Disabling this object will stop the generation of the following alarms by the Cisco Unified agent ccmGatewayFailed ccmGatewayLayer2Change DEFVAL true ccmAlarmConfigInfo 6 Malicious Call Alarm Enable ccmMaliciousC...

Page 712: ...rm Severity code emergency System unusable alert Immediate response needed critical Critical condition error Error condition warning Warning condition notice Normal but significant condition informational Informational situation ccmNotificationsInfo 1 ccmFailCauseCode OBJECT TYPE SYNTAX INTEGER unknown 1 heartBeatStopped 2 routerThreadDied 3 timerThreadDied 4 criticalThreadDied 5 deviceMgrInitFail...

Page 713: ... analysis subsystem callControlInitFailed The Cisco Unified CM fails to start its call control subsystem linkMgrInitFailed The Cisco Unified CM fails to start its link manager subsystem dbMgrInitFailed The Cisco Unified CM fails to start its database manager subsystem msgTranslatorInitFailed The Cisco Unified CM fails to start its message translation manager subsystem suppServicesInitFailed The Ci...

Page 714: ... accessible for notify STATUS current DESCRIPTION The name of a Media Resource List This name is assigned when a new Media Resource List is added to the Cisco Unified CM ccmNotificationsInfo 7 ccmRouteListName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS accessible for notify STATUS current DESCRIPTION The name of a Route List This name is assigned when a new Route List is added to the...

Page 715: ...lCalledPartyName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS accessible for notify STATUS current DESCRIPTION The display name of the called party who received the malicious call ccmNotificationsInfo 11 ccmMaliCallCalledPartyNumber OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS accessible for notify STATUS current DESCRIPTION The phone number of the device where the maliciou...

Page 716: ...ionsInfo 15 ccmMaliCallCallingDeviceName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS accessible for notify STATUS current DESCRIPTION The edge device name through which the malicious call originated or passed through ccmNotificationsInfo 16 ccmMaliCallTime OBJECT TYPE SYNTAX DateAndTime MAX ACCESS accessible for notify STATUS current DESCRIPTION The time when the malicious call is det...

Page 717: ...for notify STATUS current DESCRIPTION The description of the problem reported ccmNotificationsInfo 21 ccmQualityRprtTime OBJECT TYPE SYNTAX DateAndTime MAX ACCESS accessible for notify STATUS current DESCRIPTION The time when the problem was reported ccmNotificationsInfo 22 ccmTLSDevName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS accessible for notify STATUS current DESCRIPTION The d...

Page 718: ...X DateAndTime MAX ACCESS accessible for notify STATUS current DESCRIPTION The time when TLS connection failure was detected by the local Cisco Unified CM ccmNotificationsInfo 26 ccmTLSConnectionFailReasonCode OBJECT TYPE SYNTAX INTEGER unknown 1 authenticationerror 2 invalidx509nameincertificate 3 invalidtlscipher 4 MAX ACCESS accessible for notify STATUS current DESCRIPTION The reason for connect...

Page 719: ...3DeviceTable 1 CcmH323DeviceEntry SEQUENCE ccmH323DevIndex CcmIndex ccmH323DevName SnmpAdminString ccmH323DevProductId CcmDeviceProductId ccmH323DevDESCRIPTION SnmpAdminString ccmH323DevInetAddressType InetAddressType ccmH323DevInetAddress InetAddress ccmH323DevCnfgGKInetAddressType InetAddressType ccmH323DevCnfgGKInetAddress InetAddress ccmH323DevAltGK1InetAddressType InetAddressType ccmH323DevAl...

Page 720: ...useCode ccmH323DevRegFailReason CcmDevRegFailCauseCode ccmH323DevIndex OBJECT TYPE SYNTAX CcmIndex MAX ACCESS not accessible STATUS current DESCRIPTION An arbitrary integer selected by the local Cisco Unified CM that identifies a H323 Device entry in the table ccmH323DeviceEntry 1 ccmH323DevName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION The devic...

Page 721: ... ccmH323DevInetAddressType ccmH323DeviceEntry 6 ccmH323DevCnfgGKInetAddressType OBJECT TYPE SYNTAX InetAddressType MAX ACCESS read only STATUS current DESCRIPTION This object identifies the IP address type of the gatekeeper device The value of this object is unknown 0 if the IP address of a H323 gatekeeper is not available ccmH323DeviceEntry 7 ccmH323DevCnfgGKInetAddress OBJECT TYPE SYNTAX InetAdd...

Page 722: ...e MAX ACCESS read only STATUS current DESCRIPTION This object identifies the IP address type of the second alternate gatekeeper The value of this object is unknown 0 if the IP address of a H323 gatekeeper is not available ccmH323DeviceEntry 11 ccmH323DevAltGK2InetAddress OBJECT TYPE SYNTAX InetAddress MAX ACCESS read only STATUS current DESCRIPTION This object identifies the second alternate gatek...

Page 723: ...ect is unknown 0 if the IP address of a H323 gatekeeper is not available ccmH323DeviceEntry 15 ccmH323DevAltGK4InetAddress OBJECT TYPE SYNTAX InetAddress MAX ACCESS read only STATUS current DESCRIPTION This object identifies the fourth alternate gatekeeper DNS name or IP address for this H323 device This is applicable only for H323 devices with gatekeepers configured When there is no fourth H323 a...

Page 724: ... MAX ACCESS read only STATUS current DESCRIPTION This object identifies the active alternate gatekeeper DNS name or IP address for this H323 device This is applicable only for H323 devices with gatekeepers configured When there is no active alternate H323 gatekeeper this object contains an empty string The type of address for this is identified by ccmH323DevActGKInetAddressType ccmH323DeviceEntry ...

Page 725: ...cable only for H323 devices with gatekeepers configured ccmH323DeviceEntry 24 ccmH323DevRmtCM1InetAddressType OBJECT TYPE SYNTAX InetAddressType MAX ACCESS read only STATUS current DESCRIPTION This object identifies the IP address type of the first remote call manager The value of this object is unknown 0 if the first remote call manager is not configured ccmH323DeviceEntry 25 ccmH323DevRmtCM1Inet...

Page 726: ...dressType MAX ACCESS read only STATUS current DESCRIPTION This object identifies the IP address type of the third remote call manager The value of this object is unknown 0 if the third remote call manager is not configured ccmH323DeviceEntry 29 ccmH323DevRmtCM3InetAddress OBJECT TYPE SYNTAX InetAddress MAX ACCESS read only STATUS current DESCRIPTION This object identifies the third remote call man...

Page 727: ...ceEntry 33 Voice Mail Device Table ccmVoiceMailDeviceTable OBJECT TYPE SYNTAX SEQUENCE OF CcmVoiceMailDeviceEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing a list of all voice messaging devices that have tried to register with the local Cisco Unified CM at least once When the local Cisco Unified CM is restarted this table will be refreshed ccmVoiceMailDeviceInfo 1 c...

Page 728: ...accessible STATUS current DESCRIPTION An arbitrary integer selected by the local Cisco Unified CM that identifies a voice messaging device entry in the table ccmVoiceMailDeviceEntry 1 ccmVMailDevName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION The name of the Voice Messaging Device This name is assigned to the Voice Messaging Device when it is adde...

Page 729: ...ailDeviceEntry 6 ccmVMailDevInetAddress OBJECT TYPE SYNTAX InetAddress MAX ACCESS read only STATUS current DESCRIPTION This object identifies the IP Address of the Voice Messaging Device If the IP Address is not available then this object contains an empty string The type of address for this is identified by ccmVMailDevInetAddressType ccmVoiceMailDeviceEntry 7 ccmVMailDevTimeLastStatusUpdt OBJECT ...

Page 730: ...vRegFailCauseCode MAX ACCESS read only STATUS current DESCRIPTION The reason code associated with registration failed Voice Messaging Device ccmVoiceMailDeviceEntry 13 Voice Mail Directory Number Table ccmVoiceMailDeviceDirNumTable OBJECT TYPE SYNTAX SEQUENCE OF CcmVoiceMailDeviceDirNumEntry MAX ACCESS not accessible STATUS current DESCRIPTION The table containing a list of directory numbers that ...

Page 731: ...YPE SYNTAX SnmpAdminString SIZE 0 24 MAX ACCESS read only STATUS current DESCRIPTION The Directory Number of the Voice Messaging Device ccmVoiceMailDeviceDirNumEntry 2 Quality Report Alarm Configuration Information ccmQualityReportAlarmEnable OBJECT TYPE SYNTAX TruthValue MAX ACCESS read write STATUS current DESCRIPTION Allows the generation of the quality report alarm true 1 Enabling this object ...

Page 732: ...nformation about a particular SIP Trunk Device INDEX ccmSIPDevIndex ccmSIPDeviceTable 1 CcmSIPDeviceEntry SEQUENCE ccmSIPDevIndex CcmIndex ccmSIPDevName SnmpAdminString ccmSIPDevProductTypeIndex CcmIndexOrZero ccmSIPDevDescription SnmpAdminString ccmSIPDevInetAddressType InetAddressType ccmSIPDevInetAddress InetAddress ccmSIPInTransportProtocolType CcmSIPTransportProtocolType ccmSIPInPortNumber In...

Page 733: ... zero indicates that the index to the ccmProductTypeTable is Unknown ccmSIPDeviceEntry 3 ccmSIPDevDescription OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 255 MAX ACCESS read only STATUS current DESCRIPTION A description of the SIP Trunk device This Description is given when the SIP Trunk device is configured in the Cisco Unified CM ccmSIPDeviceEntry 4 ccmSIPInTransportProtocolType OBJECT TYPE SYNTAX...

Page 734: ... ccmSIPDeviceEntry 10 ccmSIPDevInetAddressIPv4 OBJECT TYPE SYNTAX InetAddressIPv4 MAX ACCESS read only STATUS current DESCRIPTION This object identifies the last known primary IPv4 address of the SIP Trunk Device This object contains value zero if IPV4 address is not available ccmSIPDeviceEntry 11 ccmSIPDevInetAddressIPv6 OBJECT TYPE SYNTAX InetAddressIPv6 MAX ACCESS read only STATUS current DESCR...

Page 735: ...ion will be generated in the intervals specified in ccmPhoneFailedAlarmInterval if there is at least one entry in the ccmPhoneFailedTable ccmMIBNotifications 2 ccmPhoneStatusUpdate NOTIFICATION TYPE OBJECTS ccmAlarmSeverity ccmPhoneUpdates STATUS current DESCRIPTION This Notification will be generated in the intervals specified in ccmPhoneStatusUpdateInterv if there is at least one entry in the cc...

Page 736: ... ccmGatewayInetAddressType ccmGatewayInetAddress ccmGatewayPhysIfIndex ccmGatewayPhysIfL2Status STATUS current DESCRIPTION This Notification is sent when the D Channel Layer 2 of an interface in a skinny gateway that has registered with the Cisco Unified CM changes state ccmMIBNotifications 7 ccmMaliciousCall NOTIFICATION TYPE OBJECTS ccmAlarmSeverity ccmMaliCallCalledPartyName ccmMaliCallCalledPa...

Page 737: ...a user reports a quality problem using the Quality Report Tool ccmMIBNotifications 9 ccmTLSConnectionFailure NOTIFICATION TYPE OBJECTS ccmAlarmSeverity ccmTLSDevName ccmTLSDevInetAddressType ccmTLSDevInetAddress ccmTLSConnectionFailReasonCode ccmTLSConnFailTime STATUS current DESCRIPTION This Notification is sent when Cisco Unified CM fails to open TLS connection for the indicated device ccmMIBNot...

Page 738: ...TIFIER ciscoCcmMIBConformance 2 Compliance Statements ciscoCcmMIBComplianceRev7 MODULE COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities that implement the Cisco Unified CM MIB MANDATORY GROUPS ccmInfoGroupRev4 ccmPhoneInfoGroupRev6 ccmGatewayInfoGroupRev4 ccmMediaDeviceInfoGroupRev4 ccmCTIDeviceInfoGroupRev4 ccmNotificationsInfoGroupRev5 ccmNotificationsGroupRev3 ccmH323...

Page 739: ...isco Unified CM It comprises of the MediaDevice table ciscoCcmMIBGroups 26 ccmCTIDeviceInfoGroupRev2 OBJECT GROUP OBJECTS ccmCTIDeviceName ccmCTIDeviceDescription ccmCTIDeviceStatus ccmCTIDevicePoolIndex ccmCTIDeviceInetAddressType ccmCTIDeviceInetAddress ccmCTIDeviceStatusReason ccmCTIDeviceTimeLastStatusUpdt ccmCTIDeviceTimeLastRegistered ccmCTIDeviceProductTypeIndex ccmCTIDeviceDirNum ccmRegist...

Page 740: ...etHours ccmTimeZoneOffsetMinutes ccmDevicePoolName ccmDevicePoolRegionIndex ccmDevicePoolTimeZoneIndex ccmDevicePoolGroupIndex ccmProductType ccmProductName ccmProductCategory ccmCallManagerStartTime ccmSystemVersion ccmInstallationId ccmInetAddress2Type ccmInetAddress2 STATUS current DESCRIPTION A collection of objects that provide information about all Cisco Unified Communications Managers and i...

Page 741: ...jects that provide information about all SIP Trunk devices within the scope of the local Cisco Unified Communications Manager It comprises of the SIP Device table ciscoCcmMIBGroups 37 ccmPhoneInfoGroupRev6 OBJECT GROUP OBJECTS ccmPhonePhysicalAddress ccmPhoneDescription ccmPhoneUserName ccmPhoneStatus ccmPhoneTimeLastRegistered ccmPhoneE911Location ccmPhoneLoadID ccmPhoneDevicePoolIndex ccmPhoneTi...

Page 742: ...t all phones within the scope of the local Cisco Unified Communications Manager It comprises of the Phone and Phone Extension tables ciscoCcmMIBGroups 41 ccmNotificationsInfoGroupRev5 OBJECT GROUP OBJECTS ccmAlarmSeverity ccmCallManagerAlarmEnable ccmFailCauseCode ccmPhoneFailures ccmPhoneFailedTime ccmPhoneFailedMacAddress ccmPhoneFailedAlarmInterval ccmPhoneFailedStorePeriod ccmPhFailedTblLastAd...

Page 743: ...Enable ccmQualityRprtSourceDevName ccmQualityRprtClusterId ccmQualityRprtCategory ccmQualityRprtReasonCode ccmQualityRprtTime ccmTLSDevName ccmTLSDevInetAddressType ccmTLSDevInetAddress ccmTLSConnFailTime ccmTLSConnectionFailReasonCode ccmPhoneFailedInetAddressIPv4 ccmPhoneFailedInetAddressIPv6 ccmPhoneFailedIPv4Attribute ccmPhoneFailedIPv6Attribute ccmPhoneFailedRegFailReason ccmPhoneStatusUnregR...

Page 744: ...jectedGateways ccmGatewayTableStateId ccmGatewayUnregReason ccmGatewayRegFailReason STATUS current DESCRIPTION A collection of objects that provide information about all Gateways within the scope of the local Cisco Unified CM It comprises of the Gateway table ciscoCcmMIBGroups 43 ccmMediaDeviceInfoGroupRev4 OBJECT GROUP OBJECTS ccmMediaDeviceName ccmMediaDeviceDescription ccmMediaDeviceStatus ccmM...

Page 745: ...iceStatus ccmCTIDevicePoolIndex ccmCTIDeviceTimeLastStatusUpdt ccmCTIDeviceTimeLastRegistered ccmCTIDeviceProductTypeIndex ccmCTIDeviceDirNum ccmRegisteredCTIDevices ccmUnregisteredCTIDevices ccmRejectedCTIDevices ccmCTIDeviceTableStateId ccmCTIDeviceDirNumTableStateId ccmCTIDeviceInetAddressIPv4 ccmCTIDeviceInetAddressIPv6 ccmCTIDeviceUnregReason ccmCTIDeviceRegFailReason STATUS current DESCRIPTI...

Page 746: ...cmH323DevActGKInetAddressType ccmH323DevActGKInetAddress ccmH323DevStatus ccmH323DevTimeLastStatusUpdt ccmH323DevTimeLastRegistered ccmH323DevRmtCM1InetAddressType ccmH323DevRmtCM1InetAddress ccmH323DevRmtCM2InetAddressType ccmH323DevRmtCM2InetAddress ccmH323DevRmtCM3InetAddressType ccmH323DevRmtCM3InetAddress ccmH323DevProductTypeIndex ccmH323TableEntries ccmH323DevUnregReason ccmH323DevRegFailRe...

Page 747: ...n STATUS current DESCRIPTION A collection of objects that provide information about all Voice Messaging Devices within the scope of the local Cisco Unified CM It comprises of the ccmVoiceMailDevice and ccmVoiceMailDirNum tables ciscoCcmMIBGroups 47 ccmNotificationsGroupRev3 NOTIFICATION GROUP NOTIFICATIONS ccmCallManagerFailed ccmPhoneFailed ccmPhoneStatusUpdate ccmGatewayFailedReason ccmMediaReso...

Page 748: ...nFailure Table 7 2 Cisco Unified CM Managed Services Alarms Notifications and Trap Components Cisco Unified CM Managed Service in CISCO CCM MIB Alarm Notifications Trap Components Cisco Unified CM Failure ccmCallManagerFailed ccmAlarmSeverity ccmFailCauseCode Gateway Failure ccmGatewayFailed Note ccmGatewayFailed is deprecated and replaced by ccmGatewayFailedReason ccmAlarmSeverity ccmGatewayName ...

Page 749: ...d Died 5 Critical Thread Died 6 Device MgrInit Failed 7 Digit Analysis Init Failed 8 Call Control Init Failed 9 Link Mgr Init Failed 10 DB Mgr Init Failed 11 Msg Translator Init Failed 12 Supp Services Init Failed Cisco Phone Failures CISCO CCM MIB ccmPhoneFailed This notification is generated in the intervals specified in ccmPhoneFailedAlarmInterval if there is at least one entry in the ccmPhoneF...

Page 750: ...eset 10 Authentication Error 11 Invalid X509 Name In Certificate 12 Invalid TLS Cipher 13 Directory Number Mismatch 14 Malformed Register Msg Note CcmDevFailCauseCode is deprecated and replaced by CcmDevRegFailCauseCode and CcmDevUnregCauseCode Cisco Unified CM Media Resource Exhausted CISCO CCM MIB ccmMediaResourceListExhausted This notification indicates that Cisco Unified CM has run out a certa...

Page 751: ... the Cisco Unified CMs in a cluster that the local Cisco Unified CM knows about but shows unknown for the version detail If the local Cisco Unified CM is down the table remains empty except for the version and installation ID values ccmPhoneFailed ccmPhoneStatusUpdate ccmPhoneExtn ccmPhone ccmPhoneExtension For the Cisco Unified IP Phone the number of registered phones in ccmPhoneTable should matc...

Page 752: ...o Unified Communications Manager MIB get updated ccmGateway The ccmRegisteredGateways ccmUnregistered gateways and ccmRejectedGateways keep track of the number of registered gateway devices or ports number of unregistered gateway devices or ports and number of rejected gateway devices or ports respectively Cisco Unified Communications Manager generates alarms at the device or port level The ccmGat...

Page 753: ...s not running only the following MIB tables respond ccmGroupTable ccmRegionTable ccmRegionPairTable Table 7 4 CISCO CCM MIB Static Tables Object Content ccmProductType The table contains the list of product types that are supported with Cisco Unified Communications Manager or cluster in the case of a Cisco Unified Communications Manager cluster configuration including phone types gateway types med...

Page 754: ... SNMP Master agent traces after the testing above for troubleshooting reference Review this section for Cisco CallManager SNMP Service Troubleshooting tips Be sure to set the trace setting to detailed for Cisco CallManager SNMP Service see the SNMP Trace Configuration chapter of the Cisco Unified Serviceability Administration Guide Execute the command snmp walk c community v2c ipaddress 1 3 6 1 4 ...

Page 755: ...logBasic MIB table 2 Set PhoneFailedAlarmInterv 30 or higher in ccmAlarmConfigInfo MIB table 3 Make a phone fail Delete a phone Cisco Unified Communications Manager Administration and register the phone again 4 Check that the ccmPhoneFailed trap is generated MediaResourceListExhausted 1 Create a Media Resource Group MRG that contains one of the standard Conference Bridge resources CFB 2 2 Create a...

Page 756: ... logs Execute the following CLI command file get activelog tomcat logs ccmservice log4j Collect the SNMP package version Use the show packages active snmp CLI command Get the MMF Spy output for Phone Use the show risdb query phone CLI command RouteListExhausted 1 Create a Route Group RG that contains one gateway 2 Create a Route Group List RGL that contains the RG that was just created 3 Create a ...

Page 757: ...Bin MMFSpy exe gives different options Usage mmfSpy j OutputFileName CISCO CCM MIB only supports a limited amount of configuration information about a device For more complete configuration information the AXL interface accessing the data in DB serves the purpose The list of MMFs that are created by the Cisco Unified CM Agent are as follows cmnode cmgroup cmgroupmember region regionmatrix timezone...

Page 758: ...ccmPhoneStatusUpdateTable will be updated use this information to decide whether to walk the PhoneTable Frequently Asked Questions Not getting any SNMP traps from the Cisco Unified Communication Manager node for the CISCO CCM MIB For receiving SNMP traps in CISCO CCM MIB you need to ensure that the value of the following MIB OIDs are set to appropriate values ccmPhoneFailedAlarmInterval 1 3 6 1 4 ...

Page 759: ...one of its critical subsystems It can also be detected from a heartbeat event monitoring process ccmPhoneFailed Notification that the intervals specified in ccmPhoneFailedAlarmInterval indicate at least one entry in the ccmPhoneFailedTable ccmPhoneStatusUpdate Notification that is generated in the intervals specified in ccmPhoneStatusUpdateInterv if there is at least one entry in the ccmPhoneStatu...

Page 760: ... different switch The phone status is unknown Will see following 2007 10 31 2007 10 31 14 53 40 Local7 Debug 172 19 240 221 community public enterprise 1 3 6 1 4 1 9 9 156 2 0 2 enterprise_mib_name ccmPhoneFailed uptime 7988879 agent_ip 128 107 143 68 version Ver2 ccmAlarmSeverity error ccmPhoneFailures 1 Register a 7960 phone as 7940 phone in the Cisco Unified CM and thus cause the db issue that ...

Page 761: ...ant ccm manager server On that server the gateway should not be configured in the database ccmGatewayLayer2Change trap ccmGatewayLayer2Change trap is triggered during DChannelOOS D Channel Out of service or DChannelISV D Channel Inservice from Cisco Unified CM Please check if any such events can be triggered to test it out ccmCallManagerFailed trap The CallManager Failed Alarm is generated when an...

Page 762: ...wn by the OID in the SNMP Walk How do I get the firmware versions of each phone by using SNMP ccmPhoneLoadID object in the ccmPhoneTable will give the firmaware version of each phone But this value may differ if new image download failed In case of 7 x versions SNMP will expose both configured firmware ID ccmPhoneLoadID and the actual running firmware ccmPhoneActiveLoad CCM MIB returns ccmVersion ...

Page 763: ...on alarm currently does not contain the devicepool information CISCO CCM CAPABILITY Note This is a reformatted version of CISCO CCM CAPABILITY Download and compile all of the MIBs in this section from http tools cisco com Support SNMP do BrowseMIB do local en step 2 Note This MIB is not meant to perform SNMP queries like MIB walk as there is no agent supporting this MIB It is only used as document...

Page 764: ... CISCO SMI ciscoCCMCapability MODULE IDENTITY Agent Capabilities ciscoCCMCapabilityV3R00 AGENT CAPABILITIES PRODUCT RELEASE Cisco Call Manager 3 0 STATUS Current DESCRIPTION Cisco Call Manager Agent Capabilities SUPPORTS Cisco ccm mib INCLUDES ccmInfoGroup ccmPhoneInfoGroup ccmGatewayInfoGroup VARIATION ccmPhoneE911Location ACCESS not implemented DESCRIPTION ccmPhoneE911Location is not supported D...

Page 765: ... not supported VARIATION ccmGatewayTrunkType ACCESS not implemented DESCRIPTION ccmGatewayTrunkType is not supported VARIATION ccmGatewayTrunkName ACCESS not implemented DESCRIPTION ccmGatewayTrunkName is not supported VARIATION ccmTrunkGatewayIndex ACCESS not implemented DESCRIPTION ccmTrunkGatewayIndex is not supported VARIATION ccmGatewayTrunkStatus ACCESS not implemented DESCRIPTION ccmGateway...

Page 766: ...Index is not supported VARIATION ccmGatekeeperDevicePoolIndex ACCESS not implemented DESCRIPTION ccmGatekeeperDevicePoolIndex is not supported VARIATION ccmCTIDevicePoolIndex ACCESS not implemented DESCRIPTION ccmCTIDevicePoolIndex is not supported VARIATION ccmCTIDeviceAppInfo ACCESS not implemented DESCRIPTION ccmCTIDeviceAppInfo is not supported VARIATION ccmPhonePhysicalAddress SYNTAX MacAddre...

Page 767: ...s a change addition deletion modification to the ccmPhoneStatusUpdateTable This value and sysUpTime should be used together to find if the table has changed or not When the SNMP service is restarted this value will be reset to 0 VARIATION ccmPhStatUpdtTblLastAddedIndex SYNTAX CcmIndexOrZero DESCRIPTION The ccmPhoneStatusUpdateIndex value of the last entry that was added to the ccmPhoneStatusUpdate...

Page 768: ...ceInfoGroup VARIATION ccmPhoneE911Location ACCESS not implemented DESCRIPTION ccmPhoneE911Location is not supported VARIATION ccmPhoneDevicePoolIndex ACCESS not implemented DESCRIPTION ccmPhoneDevicePoolIndex is not supported VARIATION ccmGatewayDevicePoolIndex ACCESS not implemented DESCRIPTION ccmGatewayDevicePoolIndex is not supported VARIATION ccmMediaDeviceDevicePoolIndex ACCESS not implement...

Page 769: ...aDeviceDevicePoolIndex is not supported VARIATION ccmCTIDevicePoolIndex ACCESS not implemented DESCRIPTION ccmCTIDevicePoolIndex is not supported ciscoCCMCapability 5 CISCO CDP MIB Note This is a reformatted version of CISCO CDP MIB Download and compile all of the MIBs in this section from http tools cisco com Support SNMP do BrowseMIB do local en step 2 This MIB is for the management of the Cisco...

Page 770: ... 7 143 Revisions Table 7 6 lists the revision to this MIB beginning with the lastest revision Table 7 6 History of Revisions Date Action Description 11 23 2001 Added cdpInterfaceExtTable which contains the following objects cdpInterfaceExtendedTrust cdpInterfaceCosForUntrustedPort 04 23 2001 Added cdpGlobalDeviceIdFormatCpb cdpGlobalDeviceIdFormatCpb cdpGlobalDeviceIdFormat 11 22 2000 Added cdpCac...

Page 771: ...US current DESCRIPTION The conceptual table containing the status of CDP on the device interfaces cdpInterface 1 cdpInterfaceEntry OBJECT TYPE SYNTAX CdpInterfaceEntry MAX ACCESS not accessible 09 16 1998 Added These objects to cdpCacheTable cdpCacheVTPMgmtDomain cdpCacheNativeVLAN cdpCacheDuplex 07 08 1996 Obsoleted and defined cdpGlobal cdpInterfaceMessageInterval 08 15 1995 Specified a correct ...

Page 772: ... is a unique value for the port and greater than any ifIndex value supported by the repeater in this case the specific port is indicated by corresponding values of cdpInterfaceGroup and cdpInterfacePort where these values correspond to the group number and port number values of RFC 1516 cdpInterfaceEntry 1 cdpInterfaceEnable OBJECT TYPE SYNTAX TruthValue MAX ACCESS read write STATUS current DESCRI...

Page 773: ...ports on 802 3 repeaters In this situation it indicates the RFC1516 port number of the repeater port which corresponds to this interface cdpInterfaceEntry 5 cdpInterfaceExtTable OBJECT TYPE SYNTAX SEQUENCE OF CdpInterfaceExtEntry MAX ACCESS not accessible STATUS current DESCRIPTION This table contains the additional CDP configuration on the device interfaces cdpInterface 2 cdpInterfaceExtEntry OBJ...

Page 774: ...dpInterfaceCosForUntrustedPort OBJECT TYPE SYNTAX Unsigned32 0 7 MAX ACCESS read write STATUS current DESCRIPTION Indicates the value to be sent by COS for Untrusted Ports TLV cdpInterfaceExtEntry 2 CDP Address Cache Group cdpCacheTable OBJECT TYPE SYNTAX SEQUENCE OF CdpCacheEntry MAX ACCESS not accessible STATUS current DESCRIPTION The conceptual table containing the cached information obtained v...

Page 775: ...ayString cdpCacheSysObjectID OBJECT IDENTIFIER cdpCachePrimaryMgmtAddrType CiscoNetworkProtocol cdpCachePrimaryMgmtAddr CiscoNetworkAddress cdpCacheSecondaryMgmtAddrType CiscoNetworkProtocol cdpCacheSecondaryMgmtAddr CiscoNetworkAddress cdpCachePhysLocationDisplayString cdpCacheLastChange TimeStamp cdpCacheIfIndex OBJECT TYPE SYNTAX Integer32 0 2147483647 MAX ACCESS not accessible STATUS current D...

Page 776: ...orted in the Address TLV of the most recently received CDP message For example if the corresponding instance of cacheAddressType had the value ip 1 then this object would be an IP address cdpCacheEntry 4 cdpCacheVersion OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION The Version string as reported in the most recent CDP message The zero length string indicates no V...

Page 777: ...ctional Capabilities as reported in the most recent CDP message For latest set of specific values see the latest version of the CDP specification The zero length string indicates no Capabilities field TLV was reported in the most recent CDP message REFERENCE Cisco Discovery Protocol Specification 10 19 94 cdpCacheEntry 9 cdpCacheVTPMgmtDomain OBJECT TYPE SYNTAX DisplayString SIZE 0 32 MAX ACCESS r...

Page 778: ...his object is not instantiated if no Appliance VLAN ID field TLV was reported in the most recently received CDP message cdpCacheEntry 13 cdpCacheVlanID OBJECT TYPE SYNTAX Unsigned32 0 4095 MAX ACCESS read only STATUS current DESCRIPTION The remote device VoIP VLAN ID as reported in the most recent CDP message This object is not instantiated if no Appliance VLAN ID field TLV was reported in the mos...

Page 779: ...ge cdpCacheEntry 17 cdpCacheSysObjectID OBJECT TYPE SYNTAX OBJECT IDENTIFIER MAX ACCESS read only STATUS current DESCRIPTION Indicates the value of the remote device sysObjectID MIB object This object is not instantiated if no sysObjectID field TLV was reported in the most recently received CDP message cdpCacheEntry 18 cdpCachePrimaryMgmtAddrType OBJECT TYPE SYNTAX CiscoNetworkProtocol MAX ACCESS ...

Page 780: ... object indicates the alternate network layer address other than the one indicated by cdpCachePrimaryMgmtAddr at which the device will accept SNMP messages as reported in the most recently received CDP message If the corresponding instance of cdpCacheSecondaryMgmtAddrType has the value ip 1 then this object would be an IP address If the most recently received CDP message did not contain such an al...

Page 781: ...ON An indication of whether the Cisco Discovery Protocol is currently running Entries in cdpCacheTable are deleted when CDP is disabled DEFVAL true cdpGlobal 1 cdpGlobalMessageInterval OBJECT TYPE SYNTAX INTEGER 5 254 UNITS seconds MAX ACCESS read write STATUS current DESCRIPTION The interval at which CDP messages are to be generated The default value is 60 seconds DEFVAL 60 cdpGlobal 2 cdpGlobalH...

Page 782: ...that the device supports using its platform specific format as the format for its DeviceId cdpGlobal 6 cdpGlobalDeviceIdFormat OBJECT TYPE SYNTAX INTEGER serialNumber 1 macAddress 2 other 3 MAX ACCESS read write STATUS current DESCRIPTION An indication of the format of Device Id contained in the corresponding instance of cdpGlobalDeviceId User can only specify the formats that the device is capabl...

Page 783: ...s 2 ciscoCdpMIBComplianceV11R02 MODULE COMPLIANCE STATUS obsoleted and superseded by ciscoCdpMIBComplianceV12R02 DESCRIPTION The compliance statement for the CDP MIB MANDATORY GROUPS ciscoCdpMIBGroupV11R02 ciscoCdpMIBCompliances 3 ciscoCdpMIBComplianceV12R02 MODULE COMPLIANCE STATUS current DESCRIPTION The compliance statement for the CDP MIB MANDATORY GROUPS ciscoCdpMIBGroupV12R02 ciscoCdpMIBComp...

Page 784: ...of objects for use with the Cisco Discovery Protocol ciscoCdpMIBGroups 3 ciscoCdpMIBGroupV12R02 OBJECT GROUP OBJECTS cdpInterfaceEnable cdpInterfaceGroup cdpInterfacePort cdpCacheAddressType cdpCacheAddressType cdpCacheAddress cdpCacheVersion cdpCacheDeviceId cdpCacheDevicePort cdpCacheCapabilities cdpCachePlatform cdpCacheVTPMgmtDomain cdpCacheNativeVLAN cdpCacheDuplex cdpGlobalRun cdpGlobalMessa...

Page 785: ...e Log Central Collect Files Cisco CallManager SNMP Service Cisco CDP Agent and Cisco CDP Once the logs are collected reset the trace setting by using the set trace disable cdpmib command For Windows and Cisco Unified CM Release 4 x perform the following to collect logs for analysis Set TraceEnabled to true under the registry HKEY_LOCAL_MACHINE SOFTWARE Cisco Systems Inc SnmpCDPAgent and restart SN...

Page 786: ...ent Note Messages generated as a result of entering CLI debug commands are not made available via the SNMP at this time All Cisco IOS syslog messages have timestamps optional facility names where the message came from severity message name and message text The following example is often seen SYS 5 CONFIG_I configured from console where facility SYS severity 5 message name CONFIG_I Before you can c...

Page 787: ...imeStamp TruthValue From SNMPv2 TC MODULE COMPLIANCE OBJECT GROUP From SNMPv2 CONF ciscoMgmt From CISCO SMI ciscoSyslogMIB MODULE IDENTITY ciscoSyslogMIBObjects OBJECT IDENTIFIER ciscoSyslogMIB 1 Object Identifiers clogBasicOBJECT IDENTIFIER ciscoSyslogMIBObjects 1 clogHistoryOBJECT IDENTIFIER ciscoSyslogMIBObjects 2 Textual Conventions SyslogSeverity TEXTUAL CONVENTION STATUS current DESCRIPTION ...

Page 788: ...e might be appropriate clogBasic 1 clogNotificationsEnabled OBJECT TYPE SYNTAX TruthValue MAX ACCESS read write STATUS current DESCRIPTION Indicates whether clogMessageGenerated notifications will or will not be sent when a syslog message is generated by the device Disabling notifications does not prevent syslog messages from being added to the clogHistoryTable DEFVAL false clogBasic 2 clogMaxSeve...

Page 789: ...cts A message that is dropped will not appear in the history table and no notification will be sent for this message clogBasic 5 Syslog Message History Table clogHistTableMaxLength OBJECT TYPE SYNTAX Integer32 0 500 UNITS entries MAX ACCESS read write STATUS current DESCRIPTION The upper limit on the number of entries that the clogHistoryTable may contain A value of zero prevents any history from ...

Page 790: ...y a message index INDEX clogHistIndex clogHistoryTable 1 ClogHistoryEntry SEQUENCE clogHistIndex Integer32 clogHistFacility DisplayString clogHistSeverity SyslogSeverity clogHistMsgName DisplayString clogHistMsgText DisplayString clogHistTimestamp TimeStamp clogHistIndex OBJECT TYPE SYNTAX Integer32 1 2147483647 MAX ACCESS not accessible STATUS current DESCRIPTION A monotonically increasing intege...

Page 791: ...ds 255 bytes the message will be truncated to 254 bytes and a character will be appended indicating that the message has been truncated clogHistoryEntry 5 clogHistTimestamp OBJECT TYPE SYNTAX TimeStamp MAX ACCESS read only STATUS current DESCRIPTION The value of sysUpTime when this message was generated clogHistoryEntry 6 Notifications ciscoSyslogMIBNotificationPrefix OBJECT IDENTIFIER ciscoSyslog...

Page 792: ...verity clogHistMsgName clogHistMsgText clogHistTimestamp STATUS current DESCRIPTION A collection of objects providing the syslog MIB capability ciscoSyslogMIBGroups 1 Troubleshooting Syslog has standard buffer size while generating a SNMP trap message the data is trimmed to the specified field size 255 This avoids any errors caused by data that is too large for the field For example if you have sp...

Page 793: ...mote syslog server name that comprises A Z a z 0 9 Syslog Severity For Remote Syslog messages You can select the desired Syslog messages severity for remote syslog server The system sends all the syslog messages with selected or higher severity levels to the remote syslog If the remote server name is not specified Cisco Unified Serviceability does not send the Syslog messages How is a remote syslo...

Page 794: ...t can be configured to generate traps for the syslog alarms Some limitations are Traps are sent out based on selected severity If the given alarm is of low severity then the management application needs to set the severity threshold lower to capture this low severity alarm trap In other words mgmt apps need to deal with flooding of other low severity traps SNMP Trap message size limited to 255 and...

Page 795: ...DULE COMPLIANCE OBJECT GROUP From SNMPv2 CONF TruthValue RowStatus TEXTUAL CONVENTION From SNMPv2 TC snmpAdminString From SNMP FRAMEWORK MIB inetAddressType InetAddress From INET ADDRESS MIB ciscoMgmt From CISCO SMI syslogSeverity From CISCO SYSLOG MIB ciscoSyslogExtMIBObjects OBJECT IDENTIFIER ciscoSyslogExtMIB 1 cseSyslogConfigurationGroup OBJECT IDENTIFIER ciscoSyslogExtMIBObjects 1 Textual Con...

Page 796: ...local use local6 176 Reserved local use local7 184 Reserved local use vsanMgr 200 VSAN Manager fspf 208 FSPF domainMgr 216 Domain Manager mtsDaemon 224 MTS Daemon linecardMgr 232 Line Card Mgr sysMgr 240 System Manager sysMgrLib 248 System Mgr Library zoneServer 256 Zone Server virtualIfMgr 264 VirtualInterface Mgr ipConfMgr 272 IP Config Manager ipfc 280 IP Over FC xBarMgr 288 Xbar Manager fcDns ...

Page 797: ...log messages should be sent to the console DEFVAL false cseSyslogConfigurationGroup 1 cseSyslogConsoleMsgSeverity OBJECT TYPE SYNTAX SyslogSeverity MAX ACCESS read write STATUS current DESCRIPTION Minimum severity of the message that are sent to the Console DEFVAL debug cseSyslogConfigurationGroup 2 cseSyslogLogFileName OBJECT TYPE SYNTAX SnmpAdminString SIZE 0 255 MAX ACCESS read write STATUS cur...

Page 798: ...tion is taken if this object is set to noOp The value of the object when read is always noOp cseSyslogConfigurationGroup 5 cseSyslogServerTableMaxEntries OBJECT TYPE SYNTAX Unsigned32 0 65535 MAX ACCESS read only STATUS current DESCRIPTION The maximum number of entries that the agent supports in the cseSyslogServerTable cseSyslogConfigurationGroup 6 cseSyslogServerTable cseSyslogServerTable OBJECT...

Page 799: ...ch identifies a Syslog server row in this table cseSyslogServerEntry 1 cseSyslogServerAddressType OBJECT TYPE SYNTAX InetAddressType MAX ACCESS read create STATUS current DESCRIPTION The type of the address of the Syslog server which is given by the corresponding value of cseSyslogServerAddress cseSyslogServerEntry 2 cseSyslogServerAddress OBJECT TYPE SYNTAX InetAddress MAX ACCESS read create STAT...

Page 800: ...ION The facility to be used when sending Syslog messages to this server DEFVAL local7 cseSyslogServerEntry 6 cseSyslogMessageControlTable cseSyslogMessageControlTable OBJECT TYPE SYNTAX Sequence of CseSyslogMessageControlEntry MAX ACCESS not accessible STATUS current DESCRIPTION This table contains the information about what system log messages should be sent to Syslog host console log file and or...

Page 801: ...mum severity of the message that are generated by this Syslog message facility cseSyslogMessageControlEntry 2 cseSyslogTerminalEnable OBJECT TYPE SYNTAX TruthValue MAX ACCESS read write STATUS current DESCRIPTION Indicate whether the Syslog messages should be sent to the terminals DEFVAL false cseSyslogConfigurationGroup 9 cseSyslogTerminalMsgSeverity OBJECT TYPE SYNTAX SyslogSeverity MAX ACCESS r...

Page 802: ...logExtMIBGroups OBJECT IDENTIFIER ciscoSyslogExtMIBConformance 2 ciscoSyslogExtMIBCompliance MODULE COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities which implement the CISCO SYSLOG EXT MIB MODULE MANDATORY GROUPS ciscoSyslogExtGroup OBJECT cseSyslogServerAddressType SYNTAX Integer ipv4 1 dns 16 DESCRIPTION Only dns and ipv4 addresses are need to be supported OBJECT cseS...

Page 803: ...ECTS cseSyslogConsoleEnable cseSyslogLogFileName cseSyslogFileLoggingDisable cseSyslogConsoleMsgSeverity cseSyslogLogFileMsgSeverity cseSyslogServerTableMaxEntries cseSyslogServerAddress cseSyslogServerAddressType cseSyslogServerMsgSeverity cseSyslogServerStatus cseSyslogServerFacility cseSyslogMessageSeverity cseSyslogTerminalEnable cseSyslogTerminalMsgSeverity cseSyslogLinecardEnable cseSyslogLi...

Page 804: ...7 162 Cisco Unified Communications Manager Managed Services Guide OL 22523 01 Chapter 7 Cisco Management Information Base CISCO SYSLOG EXT MIB ...

Page 805: ...rsion of SYSAPPL MIB Download and compile all of the MIBs in this section from http tools cisco com Support SNMP do BrowseMIB do local en step 2 The MIB module defines management objects that model applications as collections of executables and files installed and executing on a host system The MIB presents a system level view of applications i e objects in this MIB are limited to those attributes...

Page 806: ... for SYSAPP MIB MODULE IDENTITY OBJECT TYPE mib 2 Unsigned32 gotten from CISCO TC for the time being until it becomes available in SNMPv2 SMI Unsigned32 TimeTicks Counter32 Gauge32 TimeTicks Counter32 Gauge32 From SNMPv2 SMI Unsigned32 From CISCO TC DateAndTime TEXTUAL CONVENTION From SNMPv2 TC MODULE COMPLIANCE OBJECT GROUP From SNMPv2 CONF System Application MIB sysApplMIB MODULE IDENTITY sysApp...

Page 807: ...is no impact since the UTF 8 representation is identical to the US ASCII encoding SYNTAX OCTET STRING SIZE 0 1024 Utf8String TEXTUAL CONVENTION DISPLAY HINT 255a STATUS current DESCRIPTION To facilitate internationalization this TC represents information taken from the ISO IEC IS 10646 1 character set encoded as an octet string using the UTF 8 character encoding scheme described in RFC 2044 10 For...

Page 808: ...ical row describing an installed application package INDEX sysApplInstallPkgIndex sysApplInstallPkgTable 1 SysApplInstallPkgEntry SEQUENCE sysApplInstallPkgIndex Unsigned32 sysApplInstallPkgManufacturer Utf8String sysApplInstallPkgProductName Utf8String sysApplInstallPkgVersion Utf8String sysApplInstallPkgSerialNumber Utf8String sysApplInstallPkgDate DateAndTime sysApplInstallPkgLocation LongUtf8S...

Page 809: ... TYPE SYNTAX Utf8String MAX ACCESS read only STATUS current DESCRIPTION The version number assigned to the application package by the manufacturer of the software sysApplInstallPkgEntry 4 sysApplInstallPkgSerialNumber OBJECT TYPE SYNTAX Utf8String MAX ACCESS read only STATUS current DESCRIPTION The serial number of the software assigned by the manufacturer sysApplInstallPkgEntry 5 sysApplInstallPk...

Page 810: ...utables installed on the host computer which comprise the applications defined in the sysApplInstallPkg Table Each entry in this table has an index to the sysApplInstallPkg table to identify the application package of which it is a part As a result there may be many entries in this table for each instance in the sysApplInstallPkg Table Table entries are indexed by sysApplInstallPkgIndex sysApplIns...

Page 811: ... 5 executable MAX ACCESS read only STATUS current DESCRIPTION The type of element that is part of the installed application sysApplInstallElmtEntry 3 sysApplInstallElmtDate OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS current DESCRIPTION The date and time that this component was installed on the system sysApplInstallElmtEntry 4 sysApplInstallElmtPath OBJECT TYPE SYNTAX LongUtf8String...

Page 812: ...tal size of 4 294 967 295 bytes this variable would be 4 294 967 295 sysApplInstallElmtEntry 7 sysApplInstallElmtRole OBJECT TYPE SYNTAX OCTET STRING SIZE 1 SYNTAX BITS executable 0 exclusive 1 primary 2 required 3 dependent 4 unknown 5 MAX ACCESS read write STATUS current DESCRIPTION An operator assigned value used in the determination of application status This value is used by the agent to dete...

Page 813: ...e DEFVAL 5 sysApplInstallElmtEntry 8 sysApplInstallElmtModifyDate OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS current DESCRIPTION The date and time that this element was last modified Modification of the sysApplInstallElmtRole columnar object does NOT constitute a modification of the element itself and should not affect the value of this object sysApplInstallElmtEntry 9 sysApplInsta...

Page 814: ...TION The table describes the applications which are executing on the host Each time an application is invoked an entry is created in this table When an application ends the entry is removed from this table and a corresponding entry is created in the SysApplPastRunTable A new entry is created in this table whenever the agent implementation detects a new running process that is an installed applicat...

Page 815: ...cations it is merely intended to uniquely identify running instances of applications Although the sysApplInstallPkgIndex is included in the INDEX clause for this table it serves only to ease searching of this table by installed application and does not contribute to uniquely identifying table entries sysApplRunEntry 1 sysApplRunStarted OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read only STATUS cur...

Page 816: ...bviously if there are no running elements for the application instance then the application invocation is no longer running If any one of the REQUIRED elements is not running the application instance may be in the process of exiting Most agent implementations will wait until a second internal poll has been completed to give the system time to either restart partial failures or to give all elements...

Page 817: ...normal exit at sysApplRunTimeEnded failed 2 abnormal exit other 3 MAX ACCESS read only STATUS current DESCRIPTION The state of the application instance when it terminated This value is based on an evaluation of the running elements of an application and their Roles as defined by sysApplInstallElmtRole An application instance is said to have exited in a COMPLETE state and its entry is removed from ...

Page 818: ... application can be determined So for example processes like ps and grep will have entries though they are not associated with an installed application package Because a running application may involve more than one executable it is possible to have multiple entries in this table for each application Entries are removed from this table when the process terminates The table is indexed by sysApplElm...

Page 819: ...installed software package sysApplElmtRunEntry 1 sysApplElmtRunInvocID OBJECT TYPE SYNTAX Unsigned32 0 ffffffffh MAX ACCESS not accessible STATUS current DESCRIPTION Part of the index for this table this value identifies the invocation of an application of which this process is a part Provided that the parent application can be determined the value of this object is the same value as the sysApplRu...

Page 820: ...pplElmtRunState OBJECT TYPE SYNTAX RunState MAX ACCESS read only STATUS current DESCRIPTION The current state of the running process The possible values are running 1 runnable 2 but waiting for a resource such as CPU waiting 3 for an event exiting 4 or other 5 sysApplElmtRunEntry 6 sysApplElmtRunName OBJECT TYPE SYNTAX LongUtf8String MAX ACCESS read only STATUS current DESCRIPTION The full path an...

Page 821: ...of this value nor should operating system specific special file types sysApplElmtRunEntry 11 sysApplElmtRunUser OBJECT TYPE SYNTAX Utf8String MAX ACCESS read only STATUS current DESCRIPTION The process owner s login name e g root sysApplElmtRunEntry 12 sysApplElmtPastRunTable The sysApplElmtPastRunTable maintains a history of processes which have previously executed on the host as part of an appli...

Page 822: ...ApplElmtPastRunMaxRows or when an entry has aged to exceed a time limit as set by sysApplElmtPastRunTblTimeLimit When aging out entries the oldest entry as determined by the value of sysApplElmtPastRunTimeEnded will be removed first The table is indexed by sysApplInstallPkgIndex from the sysApplInstallPkgTable sysApplElmtPastRunInvocID and sysApplElmtPastRunIndex to make it easy to locate all prev...

Page 823: ...ment terminated Note that entries in this table are indexed by sysApplElmtPastRunInvocID sysApplElmtPastRunIndex The possibility exists though unlikely of a collision occurring by a new entry which was run by the same invoked application InvocID and was assigned the same process identification number ElmtRunIndex as an element which was previously run by the same invoked application Should this si...

Page 824: ...RunEntry 6 sysApplElmtPastRunParameters OBJECT TYPE SYNTAX Utf8String MAX ACCESS read only STATUS current DESCRIPTION The starting parameters for the process sysApplElmtPastRunEntry 7 sysApplElmtPastRunCPU OBJECT TYPE SYNTAX TimeTicks MAX ACCESS read only STATUS current DESCRIPTION The last known number of centi seconds of the total system s CPU resources consumed by this process Note that on a mu...

Page 825: ...ntrol Table Sizes sysApplPastRunMaxRows OBJECT TYPE SYNTAX Unsigned32 0 ffffffff h MAX ACCESS read write STATUS current DESCRIPTION The maximum number of entries allowed in the sysApplPastRunTable Once the number of rows in the sysApplPastRunTable reaches this value the management subsystem will remove the oldest entry in the table to make room for the new entry to be added Entries will be removed...

Page 826: ... sysApplElemPastRunMaxRows OBJECT TYPE SYNTAX Unsigned32 0 ffffffff h MAX ACCESS read write STATUS current DESCRIPTION The maximum number of entries allowed in the sysApplElmtPastRunTable Once the number of rows in the sysApplElmtPastRunTable reaches this value the management subsystem will remove the oldest entry to make room for the new entry to be added Entries will be removed on the basis of o...

Page 827: ...er bound greater than 0 A value of 0 indicates that there is no delay in the passing of information from the managed resources to the agent DEFVAL 60 sysApplRun 11 sysApplMap Group This group contains a table the sysApplMapTable whose sole purpose is to provide a backwards mapping so that given a known sysApplElmtRunIndex process identification number the corresponding invoked application sysApplR...

Page 828: ...urrent DESCRIPTION A logical row representing a process currently running on the system This entry provides the index mapping from process identifier back to the invoked application installed element and finally the installed application package The entry includes only one accessible columnar object the sysApplMapInstallPkgIndex but the invoked application and installed element can be determined f...

Page 829: ...S sysApplInstalledGroup sysApplRunGroup sysApplMapGroup sysApplMIBCompliances 1 sysApplInstalledGroup OBJECT GROUP OBJECTS sysApplInstallPkgManufacturer sysApplInstallPkgProductName sysApplInstallPkgVersion sysApplInstallPkgSerialNumber sysApplInstallPkgDate sysApplInstallPkgLocation sysApplInstallElmtName sysApplInstallElmtType sysApplInstallElmtDate sysApplInstallElmtPath sysApplInstallElmtSizeH...

Page 830: ...sApplMIBGroups 3 Troubleshooting The following subsections have troubleshooting tips Linux and Cisco Unified CM Releases 5 x 6 x 7 x page 8 26 Windows and Cisco Unified CM Release 4 x page 8 26 Using Servlets in Cisco Unified CM 7 x page 8 27 Frequently Asked Questions page 8 28 Linux and Cisco Unified CM Releases 5 x 6 x 7 x Collect the following logs and information for analysis Execute the comm...

Page 831: ...mber Analyzer Cisco Extension Mobility Cisco Extension Mobility Application Cisco RTMT Reporter Servlet Cisco Tomcat Stats Servlet Cisco Trace Collection Servlet Cisco AXL Web Service Cisco Unified Mobile Voice Access Service Cisco Extension Mobility Cisco IP Manager Assistant Cisco WebDialer Web Service Cisco CAR Web Service Cisco Dialed Number Analyzer For monitoring important service status for...

Page 832: ...CM version used by customer RFC1213 MIB MIB II Note This is a reformatted version of MIB II Download and compile all of the MIBs in this section from http tools cisco com Support SNMP do BrowseMIB do local en step 2 Before you can compile RFC1213 MIB you need to compile the MIBs listed below in the order listed 1 SNMPv2 SMI 2 SNMPv2 TC 3 IANAifType MIB 4 RFC1155 SMI 5 RFC 1212 6 RFC1213 MIB The fo...

Page 833: ...IANAifType From IANAifType MIB Object Identifiers This MIB module uses the extended OBJECT TYPE macro as defined in 14 MIB II same prefix as MIB I mib 2 OBJECT IDENTIFIER mgmt 1 Textual Conventions DisplayString OCTET STRING This data type is used to model textual information taken from the NVT ASCII character set By convention objects with this syntax are declared as having SIZE 0 255 PhysAddress...

Page 834: ...on of the system s hardware type software operating system and networking software It is mandatory that this only contain printable ASCII characters system 1 sysObjectID OBJECT TYPE SYNTAX Object Identifier ACCESS read only STATUS mandatory DESCRIPTION The vendor authoritative identification of the network management subsystem contained in the entity This value is allocated within the SMI enterpri...

Page 835: ... DESCRIPTION The physical location of this node e g telephone closet 3rd floor system 6 sysServices OBJECT TYPE SYNTAX Integer 0 127 ACCESS read only STATUS mandatory DESCRIPTION A value which indicates the set of services that this entity primarily offers The value is a sum This sum initially takes the value zero Then for each layer L in the range 1 through 7 that this node performs transactions ...

Page 836: ...rtitioning scheme used in the Internet suite of protocols ifTable OBJECT TYPE SYNTAX Sequence of ifEntry ACCESS not accessible STATUS mandatory DESCRIPTION A list of interface entries The number of entries is given by the value of ifNumber interfaces 2 ifEntry OBJECT TYPE SYNTAX IfEntry ACCESS not accessible STATUS mandatory DESCRIPTION An interface entry containing objects at the subnetwork layer...

Page 837: ...about the interface This string should include the name of the manufacturer the product name and the version of the hardware interface ifEntry 2 ifType OBJECT TYPE SYNTAX IANAifType ACCESS read only STATUS mandatory DESCRIPTION The type of interface Additional values for ifType are assigned by the Internet Assigned Numbers Authority IANA through updating the syntax of the IANAifType textual conven...

Page 838: ...Status OBJECT TYPE SYNTAX Integer up 1 ready to pass packets down 2 testing 3 in some test mode ACCESS read write STATUS mandatory DESCRIPTION The desired state of the interface The testing 3 state indicates that no operational packets can be passed ifEntry 7 ifOperStatus OBJECT TYPE SYNTAX INTEGER up 1 ready to pass packets down 2 testing 3 in some test mode unknown 4 dormant 5 ACCESS read only S...

Page 839: ...datory DESCRIPTION The number of non unicast i e subnetwork broadcast or subnetwork multicast packets delivered to a higher layer protocol ifEntry 12 ifInDiscards OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of inbound packets which were chosen to be discarded even though no errors had been detected to prevent their being deliverable to a higher layer protoco...

Page 840: ...N The total number of packets that higher level protocols requested be transmitted to a subnetwork unicast address including those that were discarded or not sent ifEntry 17 ifOutNUcastPkts OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of packets that higher level protocols requested be transmitted to a non unicast i e a subnetwork broadcast or subnetwor...

Page 841: ...onformant implementation of ASN 1 and BER must be able to generate and recognize this value ifEntry 22 Address Translation Group Implementation of the Address Translation group is mandatory for all systems Note however that this group is deprecated by MIB II That is it is being included solely for compatibility with MIB I nodes and will most likely be excluded from MIB III nodes From MIB II and on...

Page 842: ...CCESS read write STATUS deprecated DESCRIPTION The interface on which this entry equivalence is effective The interface identified by a particular value of this index is the same interface as identified by the same value of ifIndex atEntry 1 atPhysAddress OBJECT TYPE SYNTAX PhysAddress ACCESS read write STATUS deprecated DESCRIPTION The media dependent physical address Setting this object to a nul...

Page 843: ...entity IP gateways forward datagrams IP hosts do not except those source routed via the host Note that for some managed nodes this object may take on only a subset of the values possible Accordingly it is appropriate for an agent to return a badValue response if a management station attempts to change this object to an inappropriate value ip 1 ipDefaultTTL OBJECT TYPE SYNTAX Integer ACCESS read wr...

Page 844: ...es which are not IP Gateways and therefore do not forward datagrams this counter includes datagrams discarded because the destination address was not a local address ip 5 ipForwDatagrams OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of input datagrams for which this entity was not their final IP destination as a result of which an attempt was made to find a ro...

Page 845: ...ng ICMP supplied to IP in requests for transmission Note that this counter does not include any datagrams counted in ipForwDatagrams ip 10 ipOutDiscards OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of output IP datagrams for which no problem was encountered to prevent their transmission to their destination but which were discarded e g for lack of buffer spac...

Page 846: ...tity ip 14 ipReasmOKs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of IP datagrams successfully re assembled ip 15 ipReasmFails OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of failures detected by the IP re assembly algorithm for whatever reason timed out errors etc Note that this is not necessarily a count of discarded ...

Page 847: ...am fragments that have been generated as a result of fragmentation at this entity ip 19 IP Address Table The IP address table contains this entity IP addressing information ipAddrTable OBJECT TYPE SYNTAX Sequence of ipAddrEntry ACCESS not accessible STATUS mandatory DESCRIPTION The table of addressing information relevant to this entity IP addresses ip 20 ipAddrEntry OBJECT TYPE SYNTAX IpAddrEntry...

Page 848: ...PTION The subnet mask associated with the IP address of this entry The value of the mask is an IP address with all the network bits set to 1 and all the hosts bits set to 0 ipAddrEntry 3 ipAdEntBcastAddr OBJECT TYPE SYNTAX Integer ACCESS read only STATUS mandatory DESCRIPTION The value of the least significant bit in the IP broadcast address used for sending datagrams on the logical interface asso...

Page 849: ...pRouteEntry SEQUENCE ipRouteDest IpAddress ipRouteIfIndex INTEGER ipRouteMetric1 INTEGER ipRouteMetric2 INTEGER ipRouteMetric3 INTEGER ipRouteMetric4 INTEGER ipRouteNextHop IpAddress ipRouteType INTEGER ipRouteProto INTEGER ipRouteAge INTEGER ipRouteMask IpAddress ipRouteMetric5 INTEGER ipRouteInfo OBJECT IDENTIFIER ipRouteDest OBJECT TYPE SYNTAX IpAddress ACCESS read write STATUS mandatory DESCRI...

Page 850: ...rotocol specified in the route ipRouteProto value If this metric is not used its value should be set to 1 ipRouteEntry 3 ipRouteMetric2 OBJECT TYPE SYNTAX Integer ACCESS read write STATUS mandatory DESCRIPTION An alternate routing metric for this route The semantics of this metric are determined by the routing protocol specified in the route ipRouteProto value If this metric is not used its value ...

Page 851: ...e IP architecture Setting this object to the value invalid 2 has the effect of invalidating the corresponding entry in the ipRouteTable object That is it effectively disassociates the destination identified with said entry from the route identified with said entry It is an implementation specific matter as to whether the agent removes an invalidated entry from the table Accordingly management stat...

Page 852: ...etwork 255 0 0 0 class A 255 255 0 0 class B 255 255 255 0 class C If the value of the ipRouteDest is 0 0 0 0 a default route then the mask value is also 0 0 0 0 It should be noted that all IP routing subsystems implicitly use this mechanism ipRouteEntry 11 ipRouteMetric5 OBJECT TYPE SYNTAX Integer ACCESS read write STATUS mandatory DESCRIPTION An alternate routing metric for this route The semant...

Page 853: ...esses ip 22 ipNetToMediaEntry OBJECT TYPE SYNTAX IpNetToMediaEntry ACCESS not accessible STATUS mandatory DESCRIPTION Each entry contains one IpAddress to physical address equivalence INDEX ipNetToMediaIfIndex ipNetToMediaNetAddress ipNetToMediaTable 1 IpNetToMediaEntry SEQUENCE ipNetToMediaIfIndex INTEGER ipNetToMediaPhysAddress PhysAddress ipNetToMediaNetAddress IpAddress ipNetToMediaType INTEGE...

Page 854: ... entry from the mapping identified with said entry It is an implementation specific matter as to whether the agent removes an invalidated entry from the table Accordingly management stations must be prepared to receive tabular information from agents that corresponds to entries not currently in use Proper interpretation of such entries requires examination of the relevant ipNetToMediaType object i...

Page 855: ... specific errors bad ICMP checksums bad length etc icmp 2 icmpInDestUnreachs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Destination Unreachable messages received icmp 3 icmpInTimeExcds OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Time Exceeded messages received icmp 4 icmpInParmProbs OBJECT TYPE SYNTAX ...

Page 856: ...datory DESCRIPTION The number of ICMP Echo request messages received icmp 8 icmpInEchoReps OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Echo Reply messages received icmp 9 icmpInTimestamps OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Timestamp request messages received icmp 10 icmpInTimestampReps OBJECT T...

Page 857: ...is entity attempted to send Note that this counter includes all those counted by icmpOutErrors icmp 14 icmpOutErrors OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP messages which this entity did not send due to problems discovered within ICMP such as a lack of buffers This value should not include errors discovered outside the ICMP layer such as the ina...

Page 858: ...essages sent icmp 18 icmpOutSrcQuenchs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Source Quench messages sent icmp 19 icmpOutRedirects OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Redirect messages sent For a host this object will always be zero since hosts do not send redirects icmp 20 icmpOutEchos OBJ...

Page 859: ...TATUS mandatory DESCRIPTION The number of ICMP Timestamp Reply messages sent icmp 24 icmpOutAddrMasks OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Address Mask Request messages sent icmp 25 icmpOutAddrMaskReps OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of ICMP Address Mask Reply messages sent icmp 26 TCP Group ...

Page 860: ...etransmission timeout In particular when the timeout algorithm is rsre 3 an object of this type has the semantics of the LBOUND quantity described in RFC 793 tcp 2 tcpRtoMax OBJECT TYPE SYNTAX Integer ACCESS read only STATUS mandatory DESCRIPTION The maximum value permitted by a TCP implementation for the retransmission timeout measured in milliseconds More refined semantics for objects of this ty...

Page 861: ...STATUS mandatory DESCRIPTION The number of times TCP connections have made a direct transition to the CLOSED state from either the SYN SENT state or the SYN RCVD state plus the number of times TCP connections have made a direct transition to the LISTEN state from the SYN RCVD state tcp 7 tcpEstabResets OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of times TCP...

Page 862: ...rent connections but excluding those containing only retransmitted octets tcp 11 tcpRetransSegs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of segments retransmitted that is the number of TCP segments transmitted containing one or more previously transmitted octets tcp 12 TCP Connection Table The TCP connection table contains information about this ent...

Page 863: ...is deleteTCB 12 Accordingly it is appropriate for an agent to return a badValue response if a management station attempts to set this object to any other value If a management station sets this object to the value deleteTCB 12 then this has the effect of deleting the TCB as defined in RFC 793 of the corresponding connection on the managed node resulting in immediate termination of the connection A...

Page 864: ...cpConnEntry 5 Additional TCP Objects tcpInErrs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of segments received in error e g bad TCP checksums tcp 14 tcpOutRsts OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of TCP segments sent containing the RST flag tcp 15 UDP Group Implementation of the UDP group is mandatory fo...

Page 865: ...DP datagrams that could not be delivered for reasons other than the lack of an application at the destination port udp 3 udpOutDatagrams OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of UDP datagrams sent from this entity udp 4 UDP Listener Table The UDP listener table contains information about this entity UDP end points on which a local application is ...

Page 866: ...e case of a UDP listener which is willing to accept datagrams for any IP interface associated with the node the value 0 0 0 0 is used udpEntry 1 udpLocalPort OBJECT TYPE SYNTAX INTEGER 0 65535 ACCESS read only STATUS mandatory DESCRIPTION The local port number for this UDP listener udpEntry 2 EGP Group Implementation of the EGP group is mandatory for all systems which implement the EGP egpInMsgs O...

Page 867: ...ESCRIPTION The number of locally generated EGP messages not sent due to resource limitations within an EGP entity egp 4 EGP Neighbor Table The EGP neighbor table contains information about this entity EGP neighbors egpNeighTable OBJECT TYPE SYNTAX SEQUENCE OF EgpNeighEntry ACCESS not accessible STATUS mandatory DESCRIPTION The EGP neighbor table egp 5 egpNeighEntry OBJECT TYPE SYNTAX EgpNeighEntry...

Page 868: ...DESCRIPTION The EGP state of the local system with respect to the entry EGP neighbor Each EGP state is represented by a value that is one greater than the numerical value associated with said state in RFC 904 egpNeighEntry 1 egpNeighAddr OBJECT TYPE SYNTAX IpAddress ACCESS read only STATUS mandatory DESCRIPTION The IP address of this entry s EGP neighbor egpNeighEntry 2 egpNeighAs OBJECT TYPE SYNT...

Page 869: ...ighOutErrs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of locally generated EGP messages not sent to this EGP peer due to resource limitations within an EGP entity egpNeighEntry 7 egpNeighInErrMsgs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The number of EGP defined error messages received from this EGP peer egpNeighEntry 8 egpN...

Page 870: ...ATUS mandatory DESCRIPTION The interval between EGP Hello command retransmissions in hundredths of a second This represents the t1 timer as defined in RFC 904 egpNeighEntry 12 egpNeighIntervalPoll OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION The interval between EGP poll command retransmissions in hundredths of a second This represents the t3 timer as defined in RFC 904...

Page 871: ...tion of the Transmission group is mandatory for that system When Internet standard definitions for managing transmission media are defined the transmission group is used to provide a prefix for the names of those objects Typically such definitions reside in the experimental portion of the MIB until they are proven then as a part of the Internet standardization process the definitions are according...

Page 872: ...N The total number of SNMP Messages which were delivered to the SNMP protocol entity and were for an unsupported SNMP version snmp 3 snmpInBadCommunityNames OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of SNMP Messages delivered to the SNMP protocol entity which used a SNMP community name not known to said entity snmp 4 snmpInBadCommunityUses OBJECT TYP...

Page 873: ...ere delivered to the SNMP protocol entity and for which the value of the error status field is noSuchName snmp 9 snmpInBadValues OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of SNMP PDUs which were delivered to the SNMP protocol entity and for which the value of the error status field is badValue snmp 10 snmpInReadOnlys OBJECT TYPE SYNTAX Counter ACCESS...

Page 874: ...f receiving valid SNMP Get Request and Get Next PDUs snmp 13 snmpInTotalSetVars OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of MIB objects which have been altered successfully by the SNMP protocol entity as the result of receiving valid SNMP Set Request PDUs snmp 14 snmpInGetRequests OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPT...

Page 875: ...d by the SNMP protocol entity snmp 18 snmpInTraps OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of SNMP Trap PDUs which have been accepted and processed by the SNMP protocol entity snmp 19 snmpOutTooBigs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of SNMP PDUs which were generated by the SNMP protocol entity ...

Page 876: ...ead only STATUS mandatory DESCRIPTION The total number of SNMP PDUs which were generated by the SNMP protocol entity and for which the value of the error status field is genErr snmp 24 snmpOutGetRequests OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION The total number of SNMP Get Request PDUs which have been generated by the SNMP protocol entity snmp 25 snmpOutGetNexts OBJ...

Page 877: ...mandatory DESCRIPTION Indicates whether the SNMP agent process is permitted to generate authentication failure traps The value of this object overrides any configuration information as such it provides a means whereby all authentication failure traps may be disabled Note that it is strongly recommended that this object be stored in non volatile memory so that it remains constant between re initial...

Page 878: ...IB 5 IANAifType MIB 6 IF MIB 7 RFC1155 SMI 8 RFC 1212 9 SNMPv2 SMI v1 10 SNMPv2 TC v1 Additional downloads are OID File HOST RESOURCES MIB oid The following are contained in this section Revisions page 8 75 Definitions page 8 76 Object Identifiers page 8 76 Textual Conventions page 8 76 Host Resources System Group page 8 77 Host Resources Storage Group page 8 79 Host Resources Device Group page 8 ...

Page 879: ...NTITY OBJECT TYPE TEXTUAL CONVENTION OBJECT IDENTITY MODULE COMPLIANCE OBJECT GROUP Used new Textual Conventions TruthValue DateAndTime AutonomousType InterfaceIndexOrZero Fixed typo in hrPrinterStatus Added missing error bits to hrPrinterDetectedErrorState Clarified confusion resulting from suggested mappings to hrPrinterStatus Clarified that size of objects of type InternationalDisplayString is ...

Page 880: ...AdminInfo OBJECT IDENTIFIER host 7 Textual Conventions KBytes TEXTUAL CONVENTION STATUS current DESCRIPTION Storage size expressed in units of 1024 bytes SYNTAX Integer32 0 2147483647 ProductID TEXTUAL CONVENTION STATUS current DESCRIPTION This textual convention is intended to identify the manufacturer model and version of a specific hardware or software product It is suggested that these OBJECT ...

Page 881: ...h character set is in use and how it should be displayed Note that this character set may be encoded with more than one octet per symbol but will most often be NVT ASCII When a size clause is specified for an object of this type the size refers to the length in octets not the number of symbols SYNTAX OCTET STRING Host Resources System Group hrSystemUptime OBJECT TYPE SYNTAX TimeTicks MAX ACCESS re...

Page 882: ... Note that writing to this object just changes the configuration that will be used the next time the operating system is loaded and does not actually cause the reload to occur hrSystem 4 hrSystemNumUsers OBJECT TYPE SYNTAX Gauge32 MAX ACCESS read only STATUS current DESCRIPTION The number of user sessions for which this host is storing state information A session is a collection of processes requi...

Page 883: ...ss due to formatting or file system reference information These entries are associated with logical storage areas as might be seen by an application rather than physical storage entities which are typically seen by an operating system Storage such as tapes and floppies without file systems on them are typically not allocated in chunks by the operating system to requesting applications and therefor...

Page 884: ...TAX AutonomousType MAX ACCESS read only STATUS current DESCRIPTION The type of storage represented by this entry hrStorageEntry 2 hrStorageDescr OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION A description of the type and instance of the storage described by this entry hrStorageEntry 3 hrStorageAllocationUnits OBJECT TYPE SYNTAX Integer32 1 2147483647 UNITS Bytes ...

Page 885: ...STATUS current DESCRIPTION The number of requests for storage represented by this entry that could not be honored due to not enough storage It should be noted that as this object has a SYNTAX of Counter32 that it does not have a defined initial value However it is recommended that this object be initialized to zero even though management stations must not depend on such an initialization hrStorage...

Page 886: ... from one re initialization of the agent to the next re initialization hrDeviceEntry 1 hrDeviceType OBJECT TYPE SYNTAX AutonomousType MAX ACCESS read only STATUS current DESCRIPTION An indication of the type of device If this value is hrDeviceProcessor hrDeviceTypes 3 then an entry exists in the hrProcessorTable which corresponds to this device If this value is hrDeviceNetwork hrDeviceTypes 4 then...

Page 887: ...l An example would be a high number of soft errors on a disk A value of testing 4 indicates that the device is not available for use because it is in the testing state The state of down 5 is used only when the agent has been informed that the device is not available for any use hrDeviceEntry 5 hrDeviceErrors OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The number of...

Page 888: ...OBJECT TYPE SYNTAX ProductID MAX ACCESS read only STATUS current DESCRIPTION The product ID of the firmware associated with the processor hrProcessorEntry 1 hrProcessorLoad OBJECT TYPE SYNTAX Integer32 0 100 MAX ACCESS read only STATUS current DESCRIPTION The average over the last minute of the percentage of time that this processor was not idle Implementations may approximate this one minute smoo...

Page 889: ...ble then this value shall be zero hrNetworkEntry 1 hrPrinterTable OBJECT TYPE SYNTAX Sequence of hrPrinterEntry MAX ACCESS not accessible STATUS current DESCRIPTION The conceptual table of printers local to the host Note that this table is potentially sparse a conceptual entry exists only if the correspondent value of the hrDeviceType object is hrDevicePrinter hrDevice 5 hrPrinterEntry OBJECT TYPE...

Page 890: ...ner 3 doorOpen 4 jammed5 offline 6 serviceRequested 7 inputTrayMissing 8 outputTrayMissing 9 markerSupplyMissing 10 outputNearFull 11 outputFull 12 inputTrayEmpty 13 overduePreventMaint 14 Bits are numbered starting with the most significant bit of the first byte being bit 0 the least significant bit of the first byte being bit 7 the most significant bit of the second byte being bit 8 and so on A ...

Page 891: ...orageCapacity object might be named hrDiskStorageCapacity 3 INDEX hrDeviceIndex hrDiskStorageTable 1 hrDiskStorageEntry SEQUENCE hrDiskStorageAccess INTEGER hrDiskStorageMedia INTEGER hrDiskStorageRemoveble TruthValue hrDiskStorageCapacity KBytes hrDiskStorageAccess OBJECT TYPE SYNTAX INTEGER readWrite 1 readOnly 2 MAX ACCESS read only STATUS current DESCRIPTION An indication if this long term sto...

Page 892: ...g term storage devices contained by the host In particular partitions accessed remotely over a network are not included here hrDevice 7 hrPartitionEntry OBJECT TYPE SYNTAX hrPartitionEntry MAX ACCESS not accessible STATUS current DESCRIPTION A conceptual entry for one partition The hrDeviceIndex in the index represents the entry in the hrDeviceTable that corresponds to the hrPartitionEntry As an e...

Page 893: ...STRING MAX ACCESS read only STATUS current DESCRIPTION A descriptor which uniquely represents this partition to the responsible operating system On some systems this might take on a binary representation hrPartitionEntry 3 hrPartitionSize OBJECT TYPE SYNTAX KBytes UNITS KBytes MAX ACCESS read only STATUS current DESCRIPTION The size of this partition hrPartitionEntry 4 hrPartitionFSIndex OBJECT TY...

Page 894: ...this host or remotely mounted from a file server File systems that are in only one user s environment on a multi user system will not be included in this table As an example of how objects in this table are named an instance of the hrFSMountPoint object might be named hrFSMountPoint 3 INDEX hrFSIndex hrFSTable 1 hrFSEntry SEQUENCE hrFSIndex Integer32 hrFSMountPoint InternationalDisplayString hrFSR...

Page 895: ...ve a length of zero hrFSEntry 3 hrFSType OBJECT TYPE SYNTAX AutonomousType MAX ACCESS read only STATUS current DESCRIPTION The value of this object identifies the type of this file system hrFSEntry 4 hrFSAccess OBJECT TYPE SYNTAX Integer readWrite 1 readOnly 2 MAX ACCESS read only STATUS current DESCRIPTION An indication if this file system is logically configured by the operating system to be rea...

Page 896: ... is encoded as hex 00 00 01 01 00 00 00 00 hrFSEntry 8 hrFSLastPartialBackupDate OBJECT TYPE SYNTAX DateAndTime MAX ACCESS read write STATUS current DESCRIPTION The last date at which a portion of this file system was copied to another storage device for backup This information is useful for ensuring that backups are being performed regularly If this information is not known then this variable sha...

Page 897: ...ample of how objects in this table are named an instance of the hrSWRunName object might be named hrSWRunName 1287 INDEX hrSWRunIndex hrSWRunTable 1 HrSWRunEntry SEQUENCE hrSWRunIndex Integer32 hrSWRunNameInternationalDisplayString hrSWRunID ProductID hrSWRunPathInternationalDisplayString hrSWRunParameters InternationalDisplayString hrSWRunTypeINTEGER hrSWRunStatus INTEGER hrSWRunIndex OBJECT TYPE...

Page 898: ...JECT TYPE SYNTAX InternationalDisplayString SIZE 0 128 MAX ACCESS read only STATUS current DESCRIPTION A description of the parameters supplied to this software when it was initially loaded hrSWRunEntry 5 hrSWRunType OBJECT TYPE SYNTAX INTEGER unknown 1 operatingSystem 2 deviceDriver 3 application 4 MAX ACCESS read only STATUS current DESCRIPTION The type of this software hrSWRunEntry 6 hrSWRunSta...

Page 899: ...entry containing software performance metrics As an example an instance of the hrSWRunPerfCPU object might be named hrSWRunPerfCPU 1287 This table augments information in the hrSWRunTable AUGMENTS hrSWRunEntry hrSWRunPerfTable 1 hrSWRunPerfEntry SEQUENCE hrSWRunPerfCPU Integer32 hrSWRunPerfMem KBytes hrSWRunPerfCPU OBJECT TYPE SYNTAX Integer32 0 2147483647 MAX ACCESS read only STATUS current DESCR...

Page 900: ...pieces of hardware and software hrSWInstalledLastChange OBJECT TYPE SYNTAX TimeTicks MAX ACCESS read only STATUS current DESCRIPTION The value of sysUpTime when an entry in the hrSWInstalledTable was last added renamed or deleted Because this table is likely to contain many entries polling of this object allows a management station to determine when re downloading of the table might be useful hrSW...

Page 901: ...TUS current DESCRIPTION A unique value for each piece of software installed on the host This value shall be in the range from 1 to the number of pieces of software installed on the host hrSWInstalledEntry 1 hrSWInstalledName OBJECT TYPE SYNTAX InternationalDisplayString SIZE 0 64 MAX ACCESS read only STATUS current DESCRIPTION A textual description of this installed piece of software including the...

Page 902: ...0 hrSWInstalledEntry 5 Conformance Information hrMIBCompliances OBJECT IDENTIFIER hrMIBAdminInfo 2 hrMIBGroups OBJECT IDENTIFIER hrMIBAdminInfo 3 Compliance Statements hrMIBCompliance MODULE COMPLIANCE STATUS current DESCRIPTION The requirements for conformance to the Host Resources MIB MANDATORY GROUPS hrSystemGroup hrStorageGroup hrDeviceGroup OBJECT hrSystemDate MIN ACCESS read only DESCRIPTION...

Page 903: ...ESCRIPTION The Running Software Performance Group Implementation of this group is at the discretion of the implementor GROUP hrSWInstalledGroup DESCRIPTION The Installed Software Group Implementation of this group is at the discretion of the implementor hrMIBCompliances 1 hrSystemGroup OBJECT GROUP OBJECTS hrSystemUptime hrSystemDate hrSystemInitialLoadDevice hrSystemInitialLoadParameters hrSystem...

Page 904: ...IBGroups 3 hrSWRunGroup OBJECT GROUP OBJECTS hrSWOSIndex hrSWRunIndex hrSWRunName hrSWRunID hrSWRunPath hrSWRunParameters hrSWRunType hrSWRunStatus STATUS current DESCRIPTION The Host Resources Running Software Group hrMIBGroups 4 hrSWRunPerfGroup OBJECT GROUP OBJECTS hrSWRunPerfCPU hrSWRunPerfMem STATUS current DESCRIPTION The Host Resources Running Software Performance Group hrMIBGroups 5 hrSWIn...

Page 905: ...ce Failure CSA service ciscosecd Cisco Security Agent Service Failure CISCO CCM MIB activation on system 1 3 6 1 4 1 9 9 156 ccmAgt CCM MIB Query Capabilities Disabled IP Voice Media Streaming Service IF ACTIVATED 1 3 6 1 2 1 25 4 2 1 2 ipvmsd IP Voice Media Streaming Service Failure Cisco Unified CM Service If Activated ccm Cisco CallManager Service Failure TFTP Service If Activated ctftp TFTP Se...

Page 906: ...S MIB Cisco Unified CM Release 6 x Network Services hrSWRunName OIDs Clearing Values Positive String Object Responses Cisco AMC Service Service 1 3 6 1 2 1 25 4 2 1 2 amc Cisco AMC Service Service Failure Cisco CAR Scheduler Service carschlr Cisco CAR Scheduler Service Failure Cisco Trace Collection Service tracecollection Cisco Trace Collection Service Failure HOST RESOURCES MIB activation on sys...

Page 907: ...anager Service Failure System Backup Master Service CiscoDRFMaster System Backup Master Service Failure System Backup Local Service CiscoDRFLocal System Backup Local Service Failure CISCO CDP MIB activation on system 1 3 6 1 4 1 9 9 23 cdpAgt CDP MIB Query Capabilities Disabled CDP service cdpd CDP Service Failure Certificate Expiry Monitor Service Availability 1 3 6 1 2 1 25 4 2 1 2 certM Certifi...

Page 908: ...For the HOST RESOURCES MIB this is calculated by hrStorageUsed hrStorageSize 100 wherein the hrStorageSize does not include the minfree Table 8 5 Memory Usage Values Memory Usages RTMT Counter HOST RESOURCES MIB SWAP memory Usage Memory Used Swap Kbytes hrStorageUsed 2 whose description is Virtual Memory Physical Memory Usage Memory Used Kbytes hrStorageUsed 1 whose description is Physical RAM Tot...

Page 909: ... exe file to verify the hostmib dll is listed in the output Verify there are no error warning messages from SNMP in the event viewer when SNMP service is started Make sure the community string used has been configured with read privilege under snmp service properties Use MSSQL MIB MssqlSrvInfoTable to confirm sql process status Monitoring Processes HOST RESOURCES MIB retrieves information about al...

Page 910: ...Revisions page 8 106 Definitions page 8 107 Objects page 8 107 Textual Conventions page 8 107 Interface Index page 8 108 Interfaces Table page 8 109 Extension to the Interface Table page 8 115 High Capacity Counter Objects page 8 117 Interface Stack Group page 8 121 Generic Receive Address Table page 8 123 Definition of Interface Related Traps page 8 125 Conformance Information page 8 125 Complian...

Page 911: ...From IANAifType MIB Objects ifMIBObjects OBJECT IDENTIFIER ifMIB 1 interfaces OBJECT IDENTIFIER mib 2 2 Textual Conventions Note OwnerString has the same semantics as used in RFC 1271 OwnerString TEXTUAL CONVENTION DISPLAY HINT 255a STATUS deprecated DESCRIPTION Table 8 6 History of Revisions Date Action Description 06 14 2000 Updated The MIB module to describe generic objects for network interfac...

Page 912: ...he Internet suite of protocols values should be calculated accordingly Layer functionality 1 physical e g repeaters 2 datalink subnetwork e g bridges 3 internet e g supports the IP 4 end to end e g supports the TCP 7 applications e g supports the SMTP For systems including OSI protocols layers 5 and 6 may also be counted SYNTAX Octet String SIZE 0 255 Interface Index The Interface Index contains t...

Page 913: ...rrent DESCRIPTION The value of sysUpTime at the time of the last creation or deletion of an entry in the ifTable If the number of entries has been unchanged since the last re initialization of the local network management subsystem then this object contains a zero value ifMIBObjects 5 Interfaces Table The Interfaces table contains information on the entity s interfaces Each sub layer below the int...

Page 914: ...US current DESCRIPTION A unique value greater than zero for each interface It is recommended that values are assigned contiguously starting from 1 The value for each interface sub layer must remain constant at least from one re initialization of the entity s network management system to the next re initialization ifEntry 1 ifDescr OBJECT TYPE SYNTAX DisplayString SIZE 0 255 MAX ACCESS read only ST...

Page 915: ...S current DESCRIPTION The interface s address at its protocol sub layer For example for an 802 x interface this object normally contains a MAC address The interface s media specific MIB must define the bit and byte ordering and the format of the value of this object For interfaces which do not have such an address e g a serial line this object should contain an octet string of zero length ifEntry ...

Page 916: ...TUS current DESCRIPTION The value of sysUpTime at the time the interface entered its current operational state If the current state was entered prior to the last re initialization of the local network management subsystem then this object contains a zero value ifEntry 9 ifInOctets OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION The total number of octets received on th...

Page 917: ...t other times as indicated by the value of ifCounterDiscontinuityTime ifEntry 13 ifInErrors OBJECT TYPE SYNTAX Counter32 MAX ACCESS read only STATUS current DESCRIPTION For packet oriented interfaces the number of inbound packets that contained errors preventing them from being deliverable to a higher layer protocol For character oriented or fixed length interfaces the number of inbound transmissi...

Page 918: ...er level protocols requested be transmitted and which were not addressed to a multicast or broadcast address at this sub layer including those that were discarded or not sent Discontinuities in the value of this counter can occur at re initialization of the management system and at other times as indicated by the value of ifCounterDiscontinuityTime ifEntry 17 ifOutNUcastPkts OBJECT TYPE SYNTAX Cou...

Page 919: ...in the value of this counter can occur at re initialization of the management system and at other times as indicated by the value of ifCounterDiscontinuityTime ifEntry 20 ifOutQLen OBJECT TYPE SYNTAX Gauge32 MAX ACCESS read only STATUS deprecated DESCRIPTION The length of the output packet queue in packets ifEntry 21 ifSpecific OBJECT TYPE SYNTAX OBJECT IDENTIFIER MAX ACCESS read only STATUS depre...

Page 920: ...inkUpDownTrapEnable INTEGER ifHighSpeed Gauge32 ifPromiscuousMode TruthValue ifConnectorPresent TruthValue ifAlias DisplayString ifCounterDiscontinuityTime TimeStamp ifName OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION The textual name of the interface The value of this object should be the name of the interface as assigned by the local device and should be suita...

Page 921: ...X ACCESS read only STATUS current DESCRIPTION The total number of packets that higher level protocols requested be transmitted and which were addressed to a multicast address at this sub layer including those that were discarded or not sent For a MAC layer protocol this includes both Group and Functional addresses Discontinuities in the value of this counter can occur at re initialization of the m...

Page 922: ...of the management system and at other times as indicated by the value of ifCounterDiscontinuityTime ifXEntry 7 ifHCInMulticastPkts OBJECT TYPE SYNTAX Counter64 MAX ACCESS read only STATUS current DESCRIPTION The number of packets delivered by this sub layer to a higher sub layer which were addressed to a multicast address at this sub layer For a MAC layer protocol this includes both Group and Func...

Page 923: ...t this sub layer including those that were discarded or not sent This object is a 64 bit version of ifOutUcastPkts Discontinuities in the value of this counter can occur at re initialization of the management system and at other times as indicated by the value of ifCounterDiscontinuityTime ifXEntry 11 ifHCOutMulticastPkts OBJECT TYPE SYNTAX Counter64 MAX ACCESS read only STATUS current DESCRIPTION...

Page 924: ...NTAX Gauge32 MAX ACCESS read only STATUS current DESCRIPTION An estimate of the interface s current bandwidth in units of 1 000 000 bits per second If this object reports a value of n then the speed of the interface is somewhere in the range of n 500 000 to n 499 999 For interfaces which do not vary in bandwidth or for those where no accurate estimation can be made this object should contain the n...

Page 925: ...the interface s ifIndex value An example of the value which a network manager might store in this object for a WAN interface is the Telco s circuit number identifier of the interface Some agents may support write access only for interfaces having particular values of ifType An agent which supports write access to this object is required to keep the value in non volatile storage but it may limit th...

Page 926: ... example two rows exist even for an interface which has no others stacked on top or below it ifStackStatus 0 x active ifStackStatus x 0 active ifMIBObjects 2 ifStackEntry OBJECT TYPE SYNTAX IfStackEntry MAX ACCESS not accessible STATUS current DESCRIPTION Information on a particular relationship between two sub layers specifying that one sub layer runs on top of the other sub layer Each sub layer ...

Page 927: ...of the interface stack is defined to be any creation deletion or change in value of any instance of ifStackStatus If the interface stack has been unchanged since the last re initialization of the local network management subsystem then this object contains a zero value ifMIBObjects 6 Generic Receive Address Table This group of objects is mandatory for all types of interfaces which can receive pack...

Page 928: ...s MAX ACCESS not accessible STATUS current DESCRIPTION An address for which the system will accept packets frames on this entry s interface ifRcvAddressEntry 1 ifRcvAddressStatus OBJECT TYPE SYNTAX RowStatus MAX ACCESS read create STATUS current DESCRIPTION This object is used to create and delete rows in the ifRcvAddressTable ifRcvAddressEntry 2 ifRcvAddressType OBJECT TYPE SYNTAX INTEGER other 1...

Page 929: ...atus ifOperStatus STATUS current DESCRIPTION A linkUp trap signifies that the SNMP entity acting in an agent role has detected that the ifOperStatus object for one of its communication links left the down state and transitioned into some other state but not into the notPresent state This other state is indicated by the included value of ifOperStatus snmpTraps 4 Conformance Information ifConformanc...

Page 930: ...es which are packet oriented and for which the value of the corresponding instance of ifSpeed is less than or equal to 20 000 000 bits second GROUP ifHCPacketGroup DESCRIPTION This group is mandatory only for those network interfaces which are packet oriented and for which the value of the corresponding instance of ifSpeed is greater than 20 000 000 bits second but less than or equal to 650 000 00...

Page 931: ...orPresent ifHighSpeed ifName ifNumber ifAlias ifTableLastChange STATUS current DESCRIPTION A collection of objects providing information applicable to all network interfaces ifGroups 10 Note The following five groups are mutually exclusive at most one of these groups is implemented for any interface ifFixedLengthGroupOBJECT GROUP OBJECTS ifInOctets ifOutOctets ifInUnknownProtos ifInErrors ifOutErr...

Page 932: ...kts ifInMulticastPkts ifInBroadcastPkts ifInDiscards ifOutUcastPkts ifOutMulticastPkts ifOutBroadcastPkts ifOutDiscards ifPromiscuousMode STATUS current DESCRIPTION A collection of objects providing information specific to high speed greater than 20 000 000 bits second but less than or equal to 650 000 000 bits second packet oriented network interfaces ifGroups 5 ifVHCPacketGroupOBJECT GROUP OBJEC...

Page 933: ...estTable ifTestTable OBJECT TYPE SYNTAX SEQUENCE OF IfTestEntry MAX ACCESS not accessible STATUS deprecated DESCRIPTION This table contains one entry per interface It defines objects which allow a network manager to instruct an agent to test an interface for various faults Tests for an interface are defined in the media specific MIB for that interface After invoking a test the object ifTestResult ...

Page 934: ...Result when test completes agent sets ifTestResult agent also sets ifTestStatus notInUse retrieve any additional test results and ifTestId if ifTestId lock_value 1 results are valid A manager station first retrieves the value of the appropriate ifTestId and ifTestStatus objects periodically repeating the retrieval if necessary until the value of ifTestStatus is notInUse The manager station then tr...

Page 935: ...vocation request retransmitted Some tests may require the interface to be taken off line in order to execute them or may even require the agent to reboot after completion of the test In these circumstances communication with the management station invoking the test may be lost until after completion of the test An agent is not required to support such tests However if such tests are supported then...

Page 936: ... noTest OBJECT IDENTIFIER 0 0 When the value noTest is written to this object no action is taken unless a test is in progress in which case the test is aborted Writing any other value to this object is only valid when no test is currently in progress in which case the indicated test is initiated When read this object always returns the most recent value that ifTestType was set to If it has not bee...

Page 937: ...ity which currently has the ownership required to invoke a test on this interface ifTestEntry 6 Deprecated Definitions Groups ifGeneralGroupOBJECT GROUP OBJECTS ifDescr ifType ifSpeed ifPhysAddress ifAdminStatus ifOperStatus ifLastChange ifLinkUpDownTrapEnable ifConnectorPresent ifHighSpeed ifName STATUS deprecated DESCRIPTION A collection of objects deprecated in favour of ifGeneralInformationGro...

Page 938: ...in fixed length transmission units and for which the value of the corresponding instance of ifSpeed is greater than 20 000 000 bits second GROUP ifPacketGroup DESCRIPTION This group is mandatory for all network interfaces which are packet oriented GROUP ifHCPacketGroup DESCRIPTION This group is mandatory only for those network interfaces which are packet oriented and for which the value of the cor...

Page 939: ...pliance2 MODULE COMPLIANCE STATUS deprecated DESCRIPTION A compliance statement defined in a previous version of this MIB module for SNMP entities which have network interfaces MODULE this module MANDATORY GROUPS ifGeneralInformationGroup ifStackGroup2 ifCounterDiscontinuityGroup GROUP ifFixedLengthGroup DESCRIPTION This group is mandatory for all network interfaces which are character oriented or...

Page 940: ...antics of the addresses in this group OBJECT ifLinkUpDownTrapEnable MIN ACCESS read only DESCRIPTION Write access is not required OBJECT ifPromiscuousMode MIN ACCESS read only DESCRIPTION Write access is not required OBJECT ifStackStatus SYNTAX INTEGER active 1 subset of RowStatus MIN ACCESS read only DESCRIPTION Write access is not required and only one of the six enumerated values for the RowSta...

Page 941: ...ious Cisco Media Convergence Servers MCS depending on vendor and model number To query these MIBS you can use the standard MIB browsers provided by the vendor Go to the following URLs For HP go to http h18013 www1 hp com products servers management hpsim index html to download HP SIM For IBM go to http www 03 ibm com systems management director index html to download IBM Systems Director Supported...

Page 942: ...PC1 MCS 7816 I4 IPC1 MCS 7816 I5 IPC1 MCS 7825 I2 IPC1 MCS 7825 I3 IPC1 MCS 7825 I4 IPC1 MCS 7825 I5 IPC1 MCS 7828 I3 SS1 MCS 7828 I4 SS1 Table 9 1 Servers Available in Cisco Unified CM Release 8 5 1 Cisco Unified CM Release 8 5 1 IBM Server Models HP Server Models Cisco Unified Computing System MCS 7816 I3 IPC1 MCS 7816 H3 IPC1 UCS B200 M1 MCS 7816 I4 IPC1 MCS 7825 H3 IPC1 UCS C210 M1 MCS 7816 I5...

Page 943: ... IPC1 MCS 7845 I3 IPC1 IBM SYSTEM STORAGE MIB does not apply to the following IBM server models MCS 7815 I2 IPC1 MCS 7816 I3 IPC1 MCS 7816 I4 IPC1 MCS 7816 I5 IPC1 MCS 7825 I2 IPC1 MCS 7825 I3 IPC1 MCS 7828 I3 SS1 MCS 7835 I2 IPC1 MCS 7835 I2 IPC2 MCS 7845 I2 IPC1 MCS 7845 I2 IPC2 HP CPQSCSI MIB does not apply to the following HP server model MCS 7816 H3 IPC1 MCS 7825 H3 IPC1 MCS 7825 H4 IPC1 MCS ...

Page 944: ...815 I2 IPC1 MCS 7816 I3 IPC1 MCS 7816 I4 IPC1 CCX1 MCS 7825 I4 IPC1 MCS 7828 I4 SS1 MCS 7835 I3 IPC1 Table 9 2 Servers Available in Cisco Unified CM Release 8 0 2 Cisco Unified CM Release 8 0 2 IBM Server Models HP Server Models Cisco Unified Computing System MCS 7815 I2 IPC1 MCS 7816 H3 IPC1 UCS B200 M1 MCS 7816 I3 IPC1 MCS 7825 H2 IPC1 MCS 7816 I4 IPC1 CCX1 MCS 7825 H3 IPC1 MCS 7825 I2 IPC1 MCS ...

Page 945: ...following HP server model MCS 7816 H3 IPC1 MCS 7825 H2 IPC1 MCS 7825 H3 IPC1 MCS 7825 H4 IPC1 MCS 7828 H3 IPC1 MCS 7835 H2 IPC1 MCS 7835 H2 IPC2 DL380G6 Single E5504 CPU MCS 7845 H2 IPC1 MCS 7845 H2 IPC2 DL380G6 Single E5540 CPU Cisco Unified CM Release 8 0 1 Table 9 3 provides the list of servers available in Cisco Unified CM release 8 0 1 Table 9 3 Servers Available in Cisco Unified CM Release 8...

Page 946: ...ory for Cisco MCS 7845 Note For information about the product end of life notices go to http www cisco com en US products sw voicesw ps556 prod_eol_notices_list html Inapplicable MIBs in Cisco Unified CM Release 8 0 1 IBM SYSTEM POWER MIB does not apply to the following IBM server models MCS 7815 I1 IPC1 MCS 7815 I2 IPC1 MCS 7815 I3 IPC1 MCS 7816 I3 IPC1 MCS 7816 I4 IPC1 MCS 7825I 3 0 IPC1 MCS 782...

Page 947: ...1 MCS 7816 I3 IPC1 MCS 7816 I4 IPC1 MCS 7825I 3 0 IPC1 MCS 7825 I1 IPC1 MCS 7825 I2 IPC1 MCS 7825 I3 IPC1 MCS 7828 I3 IPC1 MCS 7835I 3 0 IPC1 MCS 7835 I1 IPC1 MCS 7835 I2 IPC1 MCS 7835 I2 IPC2 MCS 7845I 3 0 IPC1 MCS 7845 I1 IPC1 MCS 7845 I2 IPC1 MCS 7845 I2 IPC2 HP CPQSCSI MIB does not apply to the following HP server model MCS 7816 H4 IPC1 MCS 7825H 3 0 IPC1 MCS 7825 H1 IPC1 MCS 7825 H2 IPC1 MCS ...

Page 948: ...isco Unified CM Release 7 1 2 IBM Server Models HP Server Models MCS 7815 I1 IPC1 MCS 7816 H3 IPC1 MCS 7815 I2 IPC1 MCS 7816 H4 IPC1 CCX1 MCS 7815 I3 IPC1 MCS 7825H 3 0 IPC1 MCS 7816 I3 IPC1 MCS 7825 H1 IPC1 MCS 7816 I4 IPC1 CCX1 MCS 7825 H2 IPC1 MCS 7825I 3 0 IPC1 MCS 7825 H3 IPC1 MCS 7825 I1 IPC1 MCS 7825 H4 IPC1 CCE1 CCX1 ECS1 RC1 MCS 7825 I2 IPC1 MCS 7828 H3 IPC1 MCS 7825 I3 IPC1 MCS 7835H 3 0...

Page 949: ... following HP server model MCS 7825H 3 0 IPC1 Cisco Unified CM Release 7 1 1 Table 9 5 provides the list of servers available in Cisco Unified CM release 7 1 1 Table 9 5 Servers Available in Cisco Unified CM Release 7 1 1 Cisco Unified CM Release 7 1 1 IBM Server Models HP Server Models MCS 7815 I1 IPC1 MCS 7816 H3 IPC1 MCS 7815 I2 IPC1 MCS 7816 H4 IPC1 CCX1 MCS 7815 I3 IPC1 MCS 7825H 3 0 IPC1 MCS...

Page 950: ...AID MIB does not apply to the following IBM server models MCS 7815 I1 IPC1 MCS 7815 I2 IPC1 MCS 7815 I3 IPC1 MCS 7816 I3 IPC1 MCS 7816 I4 IPC1 CCX1 HP CPQSM2 MIB does not apply to the following HP server model MCS 7825H 3 0 IPC1 Cisco Unified CM Release 7 0 1 Table 9 6 provides the list of servers available in Cisco Unified CM release 7 0 1 MCS 7835 I1 IPC1 MCS 7845H 3 0 IPC1 MCS 7835 I2 IPC1 MCS ...

Page 951: ... MCS 7825I 3 0 IPC1 MCS 7825 I1 IPC1 MCS 7825 I2 IPC1 MCS 7825 I3 IPC1 MCS 7828 I3 IPC1 Table 9 6 Servers Available in Cisco Unified CM Release 7 0 1 Cisco Unified CM Release 7 0 1 IBM Server Models HP Server Models MCS 7815 I1 IPC1 MCS 7816 H3 IPC1 MCS 7815 I2 IPC1 MCS 7825H 3 0 IPC1 MCS 7815 I3 IPC1 MCS 7825 H1 IPC1 MCS 7816 I3 IPC1 MCS 7825 H2 IPC1 MCS 7825I 3 0 IPC1 MCS 7825 H3 IPC1 MCS 7825 I...

Page 952: ...wing IBM server models MCS 7815 I1 IPC1 MCS 7815 I2 IPC1 MCS 7815 I3 IPC1 Table 9 7 Servers Available in Cisco Unified CM Release 6 1 3 Cisco Unified CM Release 6 1 3 IBM Server Models HP Server Models MCS 7815 I1 IPC1 MCS 7816 H3 IPC1 MCS 7815 I2 IPC1 MCS 7825H 2 2 EVV1 MCS 7815 I3 IPC1 MCS 7825H 3 0 IPC1 MCS 7816 I3 IPC1 MCS 7825 H1 IPC1 MCS 7825I 3 0 IPC1 MCS 7825 H2 IPC1 MCS 7825 I1 IPC1 MCS 7...

Page 953: ... IPC1 MCS 7815 I3 IPC1 MCS 7816 I3 IPC1 HP CPQSCSI MIB does not apply to the following HP server models MCS 7816 H3 IPC1 MCS 7825H 2 2 EVV1 MCS 7825H 3 0 IPC1 MCS 7825 H1 IPC1 MCS 7825 H2 IPC1 MCS 7825 H3 IPC1 MCS 7828 H3 IPC1 MCS 7828 H4 BE MCS 7835H 2 4 EVV1 MCS 7835H 3 0 IPC1 MCS 7835 H1 IPC1 MCS 7835 H2 IPC1 MCS 7845H 2 4 EVV1 MCS 7845H 3 0 IPC1 MCS 7845 H1 IPC1 MCS 7845 H2 IPC1 HP CPQSM2 MIB ...

Page 954: ...15 I2 IPC1 MCS 7815 I3 IPC1 MCS 7816 I3 IPC1 Table 9 8 Servers Available in Cisco Unified CM Release 6 1 Cisco Unified CM Release 6 1 IBM Server Models HP Server Models MCS 7815 I1 IPC1 MCS 7816 H3 IPC1 MCS 7815 I2 IPC1 MCS 7825H 2 2 EVV1 MCS 7815 I3 IPC1 MCS 7825H 3 0 IPC1 MCS 7816 I3 IPC1 MCS 7825 H1 IPC1 MCS 7825I 3 0 IPC1 MCS 7825 H2 IPC1 MCS 7825 I1 IPC1 MCS 7825 H3 IPC1 MCS 7825 I2 IPC1 MCS ...

Page 955: ... IPC1 HP CPQSM2 MIB does not apply to the following HP server models MCS 7825H 2 2 EVV1 MCS 7825H 3 0 IPC1 Cisco Unified CM Release 6 0 Table 9 9 provides the list of servers available in Cisco Unified CM release 6 0 Table 9 9 Servers Available in Cisco Unified CM Release 6 0 Cisco Unified CM Release 6 0 IBM Server Models HP Server Models Dell Server Models MCS 7815 I1 IPC1 MCS 7816 H3 IPC1 PE2950...

Page 956: ...ls MCS 7815 I1 IPC1 MCS 7815 I2 IPC1 MCS 7825I 3 0 IPC1 MCS 7825 I1 IPC1 MCS 7825 I2 IPC1 MCS 7835 I2 IPC1 MCS 7845 I2 IPC1 IBM SYSTEM RAID MIB does not apply to the following IBM server models MCS 7815 I1 IPC1 MCS 7815 I2 IPC1 MCS 7816 I3 IPC1 HP CPQSCSI MIB does not apply to the following HP server models MCS 7816 H3 IPC1 MCS 7825H 2 2 EVV1 MCS 7825H 3 0 IPC1 MCS 7825 H1 IPC1 MCS 7825 H2 IPC1 MC...

Page 957: ... 4 1 2 6 159 1 1 60 Provides hardware component asset data IBM SYSTEM LMSENSOR MIB 1 3 6 1 4 1 2 6 159 1 1 80 Provides temperature voltage and fan details IBM SYSTEM NETWORK MIB 1 3 6 1 4 1 2 6 159 1 1 110 Provides Network Interface Card NIC status IBM SYSTEM MEMORY MIB 1 3 6 1 4 1 2 6 159 1 1 120 Provides physical memory details IBM SYSTEM POWER MIB 1 3 6 1 4 1 2 6 159 1 1 130 Provides power supp...

Page 958: ...atuses are Error Starting Stopping and Service Service can apply during mirror resilvering of a disk reload of a user permissions list or other administrative work Not all such work is on line yet the managed element is neither OK nor in one of the other states OK Normal Error Critical Voltage Sensor IBM SYSTEM LMSENSOR MIB ibmSystem VoltageSensorStatus also see ibmSystemVoltageSensorKeyIndex This...

Page 959: ...f the other states OK Normal Error Critical Network Interface Card IBM SYSTEM NETWORK MIB ibmSystemLogi calNetworkAdapterStatus also see ibmSystemLogicalNetworkAdapterKeyIndex The online status of the adapter Logical Drive IBM SYSTEM TRAP MIB ibmSystemRaidLogica lDriveStatus also see ibmSystemRaidLogicalDriveKeyIndex The status of the logical drive Physical Drive IBM SYSTEM TRAP MIB ibmSystemRaidD...

Page 960: ...ease 6 x MCS 78xx Status MIB and OID MIB Object Name and Clearing Value Object Response Logical Drive1 CPQIDA MIB 1 3 6 1 4 1 232 3 2 3 1 1 4 cpqDaLogDrvStatus Clearing Value 2 The logical drive can be in one of the following states Ok 2 Indicates that the logical drive is in normal operation mode Failed 3 Indicates that more physical drives have failed than the fault tolerance mode of the logical...

Page 961: ...s not recognize the drive You may need to upgrade your instrument agent and or driver software ok 2 Indicates the drive is functioning properly failed 3 Indicates that the drive is no longer operating and should be replaced predictiveFailure 4 Indicates that the drive has a predictive failure error and should be replaced System Fan CPQHLTH MIB 1 3 6 1 4 1 232 6 2 6 4 cpqHeThermalSystem FanStatus C...

Page 962: ...roperly generalFailure 3 The physical adapter has failed linkFailure 4 The physical adapter has lost link Check the cable connections to this adapter Thermal CPQHLTH MIB 1 3 6 1 4 1 232 6 2 6 1 cpqHeThermalCondition Clearing Value 2 This value will be one of the following other 1 Temperature could not be determined ok 2 The temperature sensor is within normal operating range degraded 3 The tempera...

Page 963: ...dapter GoodTransmits Clearing Value 0 5 for 1 hour Interface is experiencing excessive errors 1 3 6 1 4 1 232 18 2 3 1 1 18 cpqNicIfPhysAdapter BadTransmits 1 3 6 1 4 1 232 18 2 3 1 1 17 cpqNicIfPhysAdapter GoodReceives 1 3 6 1 4 1 232 18 2 3 1 1 19 cpqNicIfPhysAdapter BadReceives NIC Utilization CPQNIC MIB 1 3 6 1 4 1 232 18 2 3 1 1 16 cpqNicIfPhysAdapter GoodTransmits Clearing Value 50 for 1 hou...

Page 964: ...entry indicates a memory module needs to be replaced The errors have been corrected but the memory module should be replaced The error information is reported in the variable cpqHeCorrMemErrDesc 78x5 H Insite Manager Service HOST RESOURCES MIB 1 3 6 1 2 1 25 4 2 1 2 cmaeventd Compaq Insite Manager Service Failure cmafcad cmahealthd cmahostd Positive String ID forcmaidad cmaided cmanicd cmapeerd cm...

Page 965: ... 6 300 Denotes the thermal group and describes cooling devices fans and temperature probes 1 3 6 1 4 1 343 2 10 3 6 10 Denotes the instances of cooling devices 1 3 6 1 4 1 343 2 10 3 6 20 Denotes the status reading and threshold for every cooling device and fan 1 3 6 1 4 1 343 2 10 3 6 30 Denotes the instances of temperature probes 1 3 6 1 4 1 343 2 10 3 6 40 Denotes the status reading thresholds ...

Page 966: ...9 26 Cisco Unified Communications Manager Managed Services Guide OL 22523 01 Chapter 9 Vendor Specific Management Information Base Intel MIBs ...

Page 967: ... perfmon object and counters 5 5 Cisco CallManager perfmon object and counters 5 5 Cisco CallManager External Call Control perfmon object and counters 5 13 Cisco CallManager SAF perfmon object and counters 5 14 Cisco CallManager System Performance perfmon object and counters 5 15 CISCO CCM_MIB Cisco Unified CM group mapping table 7 25 Cisco Unified CM product type table 7 32 Cisco Unified CM regio...

Page 968: ...nference Bridge Device perfmon object and counters 5 22 Cisco IME Server 5 22 Cisco IP Manager Assistant perfmon object and counters 5 22 Cisco Lines perfmon object and counters 5 23 Cisco Locations perfmon object and counters 5 23 CiscoLog overview 6 2 6 3 6 4 6 5 6 6 6 8 6 10 6 11 6 13 6 14 6 17 Cisco Media Streaming Application perfmon object and counters 5 24 Cisco Messaging Interface perfmon ...

Page 969: ...tion Client perfmon object and counters 5 62 Database Change Notification Server perfmon object and counters 5 63 Database Change Notification Subscription perfmon object and counters 5 64 Database Local DSN perfmon object and counters 5 64 Database Replication Database Replication Does Not Occur When Connectivity Is Restored on Lost Node 3 41 Database Tables Out of Sync Do Not Trigger Alert 3 42 ...

Page 970: ...nd syslog outputs 6 3 M Memory perfmon object and counters 5 66 MESSAGE field 6 17 message format 6 5 message length 6 6 mibs cisco ccm mib 7 1 MSGNAME field 6 13 multipart messages 6 4 N native hardware OOB management 3 37 Network Interface perfmon object and counters 5 67 new and changed Cisco Unified CM Release 8 0 1 2 1 2 25 Number of Replicates perfmon object and counters 5 68 O object and co...

Page 971: ...o SIP Station 5 51 Cisco SW Conf Bridge Device 5 52 Cisco TFTP Server 5 53 Cisco Tomcat Connector 5 59 Cisco Transcode Device 5 56 Cisco Video Conference Bridge 5 57 Cisco WebDialer 5 58 Cisco WSM Connector 5 58 Database Change Notification Server 5 63 Database Change Notification Subscription 5 64 Database Local DSN 5 64 DB User Host Information 5 64 Enterprise Replication 5 65 Enterprise Replica...

Page 972: ...ideo Conference Bridge 5 57 Cisco WebDialer 5 58 Cisco WSM Connector 5 58 Database Change Notification Server 5 63 Database Change Notification Subscription 5 64 Database Local DSN 5 64 DB User Host Information 5 64 Enterprise Replication 5 65 Enterprise Replication DBSpace Monitors 5 64 IP 5 65 Memory 5 66 Network Interface 5 67 Number of Replicates 5 68 Partition 5 69 Process 5 70 Processor 5 71...

Page 973: ...31 related documentation 3 44 RTMT monitoring 3 12 RTMTmonitoring 3 12 3 13 3 15 3 16 3 17 3 18 3 20 3 21 3 23 3 24 3 25 3 26 software configuration management 3 32 3 33 software configuration management detecting version and packages 3 33 supported interfaces 3 1 T TAGS field 6 14 TCP 5 73 perfmon object and counters 5 73 Thread perfmon object and counters 5 73 TIMESTAMP field 6 8 Tomcat JVM perf...

Page 974: ...Index IN 8 Cisco Unified Communications Manager Managed Services Guide OL 22523 01 ...

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