Cisco 7936 - IP Conference Station VoIP Phone Administration Manual Download Page 111

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C H A P T E R

4-1

Cisco Unified IP Conference Station 7936 Administration Guide

OL-10751-01

Troubleshooting the
Cisco Unified IP Conference Station
7936

The Cisco Unified IP Conference Station includes diagnostic capabilities in the
LCD interface to help you troubleshoot problems that might occur.

Refer to the appropriate topics in this chapter to troubleshoot the
Cisco Unified IP Conference Station.

•

Viewing Network Statistics, page 4-1

•

Using Ping, page 4-2

•

Other Troubleshooting Information, page 4-3

Viewing Network Statistics

You can view network statistics through the Diagnostics menu.

Note

Network statistics are not available on the web interface.

Summary of Contents for 7936 - IP Conference Station VoIP Phone

Page 1: ...n Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Unified IP Conference Station 7936 Administration Guide for Cisco Unified CallManager 5 0 Cisco Model Number CP 7936 Text Part Number OL 10751 01 ...

Page 2: ...the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UC...

Page 3: ...ion xii Documentation Feedback xiii Cisco Product Security Overview xiii Reporting Security Problems in Cisco Products xiv Obtaining Technical Assistance xv Cisco TAC Website xv Opening a TAC Case xvi TAC Case Priority Definitions xvi Obtaining Additional Publications and Information xvii Document Conventions xviii C H A P T E R 1 Overview of the Cisco Unified IP Conference Station 7936 1 1 Networ...

Page 4: ...g to Install 2 1 Setting the Default Device Load 2 2 Adding a New Device 2 2 Using Auto Registration 2 4 Adding Cisco Unified IP Conference Stations Manually 2 5 Using DHCP 2 5 Assigning Static IP Addresses 2 6 Installing the Cisco Unified IP Conference Station 7936 2 7 Package Contents 2 7 Network Requirements 2 7 Cisco Unified CallManager Configuration 2 8 Safety Notices 2 8 Installing and Conne...

Page 5: ...3 12 Assigning a Domain Name 3 13 Assigning DNS Servers 3 14 Configuring VLAN Options 3 14 Configuring Alternate TFTP Options 3 15 Using an Alternate TFTP Server 3 15 Assigning a TFTP Server Address 3 16 Assigning an Ethernet Port Configuration 3 17 Configuring the HTTP Port 3 17 Verifying Firmware Version Information 3 18 Resetting the Cisco Unified IP Conference Station 3 19 Erasing the Local Co...

Page 6: ...e Book 3 33 Additional Features 3 34 Cisco Unified IP Conference Station 7936 Web Interface 3 36 Description of the Web Interface 3 36 Using the Web Interface 3 37 Information Available on All Web Pages 3 37 Administrator Settings 3 38 System Information 3 38 Network Setup 3 40 Phone Book 3 41 Sounds 3 43 Time Date 3 43 Diagnostics 3 44 Passwords HTTP Port Change 3 45 Restore Factory Defaults 3 47...

Page 7: ... Guide OL 10751 01 Contents A P P E N D I X A Technical Specifications for the Cisco Unified IP Conference Station 7936 A 1 Physical and Operating Environment Specifications A 1 Cable Specifications A 2 A P P E N D I X B Translated Safety Warnings B 1 I N D E X ...

Page 8: ...Contents viii Cisco Unified IP Conference Station 7936 Administration Guide OL 10751 01 ...

Page 9: ...erly set up the Cisco Unified IP Conference Station on the network The tasks described in this guide are administration level tasks and are not intended for end users of the Cisco Unified IP Conference Station Many of these tasks involve configuring network settings and affect the Cisco Unified IP Conference Station s ability to function on the network These tasks require familiarity with Cisco Un...

Page 10: ...1 Overview of the Cisco Unified IP Conference Station 7936 Review networking protocols features and connections understand interactions with other Cisco IP Telephony products Chapter 2 Installing the Cisco Unified IP Conference Station 7936 Install the Cisco Unified IP Conference Station 7936 Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Configure the Cisco Unified IP Conferen...

Page 11: ...univercd home home htm Product Title Location Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Phone Guide http www cisco com univercd cc td doc product voice c_ipphon index h tm Guidelines for Using External Microphones with the Cisco Unified IP Conference Station 7936 http www cisco com univercd cc td doc product voice c_ipphon index h tm Regulatory Compliance an...

Page 12: ...l or quarterly subscription Registered Cisco com users can order a single Documentation CD ROM product number DOC CONDOCCD through the Cisco Ordering tool http www cisco com en US partner ordering ordering_place_order_ordering_t ool_launch html All users can order annual or quarterly subscriptions through the online Subscription Store http www cisco com go subscription Click Subscriptions Promotio...

Page 13: ...Drive San Jose CA 95134 9883 We appreciate your comments Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are...

Page 14: ...see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive t...

Page 15: ... Assistance Center TAC provides 24 hour a day award winning technical support services online and over the phone Cisco com features the Cisco TAC website as an online starting point for technical assistance If you do not hold a valid Cisco service contract please contact your reseller Cisco TAC Website The Cisco TAC website provides online documents and tools for troubleshooting and resolving tech...

Page 16: ...tions running smoothly To open a case by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete listing of Cisco TAC contacts go to this URL http www cisco com warp public 687 Directory DirTAC shtml TAC Case Priority Definitions To ensure that all cases are reported in a standard format Cisco has establis...

Page 17: ...cations For current Cisco Press titles and other information go to Cisco Press online at this URL http www ciscopress com Packet magazine is the Cisco quarterly publication that provides the latest networking trends technology breakthroughs and Cisco products and solutions to help industry professionals get the most from their networking investment Included are networking deployment and troublesho...

Page 18: ...note Notes contain helpful suggestions or references to material not covered in the publication Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation ...

Page 19: ...DSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als ...

Page 20: ...edeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen führen kann Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen die zusammen mit diesem G...

Page 21: ...ser causadora de lesões corporais Antes de iniciar a utilização de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize se com as práticas habituais de prevenção de acidentes Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo GUARDE E...

Page 22: ...u befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPARA DESSA ANVISNINGAR ...

Page 23: ...xxiii Cisco Unified IP Conference Station 7936 Administration Guide OL 10751 01 Preface Document Conventions ...

Page 24: ...Preface Document Conventions xxiv Cisco Unified IP Conference Station 7936 Administration Guide OL 10751 01 ...

Page 25: ...up Redial Mute and Conference over an IP network Support for G 711 and G 729a audio compression is included The IP Conference Station works with several other key Cisco IP Telephony components including Cisco Unified CallManager The versions of Cisco Unified CallManager supported with the Cisco Unified IP Conference Station 7936 are 5 0 4 2 1 4 1 3 4 0 1 and 3 3 5 The following topics in this chap...

Page 26: ...t Using CDP a device can advertise its existence to other devices and receive information about other devices in the network The IP Conference Station uses CDP to communicate configuration information to the Cisco Catalyst switch With CDP each device sends periodic messages to a multicast address and in turn listens to the periodic messages sent by other devices This allows devices on the network ...

Page 27: ...uters hubs and switches Skinny Client Control Protocol SCCP Skinny Client Control Protocol A Cisco protocol using low bandwidth messages that allows communication between IP devices and the Cisco Unified CallManager The IP Conference Station uses SCCP to communicate with the Cisco Unified CallManager Transmission Control Protocol TCP TCP is a a connection oriented transport protocol The IP Confere...

Page 28: ...as DHCP TFTP and IP settings You can also integrate the Cisco Unified IP Conference Station with the corporate Lightweight Directory Access Protocol 3 LDAP3 standard directory to enable users to search for co workers contact information directly from the Cisco Unified IP Conference Station From Cisco Unified CallManager you can modify additional settings which are viewable from the Cisco Unified I...

Page 29: ...evice such as a Cisco Catalyst switch in order to obtain network connectivity The Cisco Unified IP Conference Station must also be registered with a Cisco Unified CallManager system in order to make and receive calls Understanding How the Cisco Unified IP Conference Station 7936 Interacts with Cisco Unified CallManager Cisco Unified CallManager is a scalable distributable and highly available ente...

Page 30: ... VLAN If the Cisco Unified IP Conference Station is connected to a Cisco Catalyst switch the switch next informs the conference station of the voice virtual local area network VLAN defined on the switch The Cisco Unified IP Conference Station needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol DHCP request for an IP address 3 Obtaining an IP Address...

Page 31: ...file corresponding to its device name 6 Contacting Cisco Unified CallManager The configuration file defines how the Cisco Unified IP Conference Station communicates with Cisco Unified CallManager After obtaining the file from the TFTP server the station next attempts to make a TCP connection to the highest priority Cisco Unified CallManager on the list The Cisco Unified IP Conference Station suppo...

Page 32: ...r Supports call processing and handling in the network See the Cisco Unified CallManager documentation or online help in the Cisco Unified CallManager application 3 Decide whether to use auto registration for your Cisco Unified IP Conference Stations or manually add them to the Cisco Unified CallManager database Determines how the Cisco Unified IP Conference Station is added to the Cisco Unified C...

Page 33: ...tation Preparing to Install page 2 1 Installing the Cisco Unified IP Conference Station 7936 page 2 7 Using the Cisco Unified IP Conference Station 7936 page 2 24 Preparing to Install Before you begin installing the Cisco Unified IP Conference Station you must configure Cisco Unified CallManager for the conference stations and decide how you want the stations to be added to the Cisco Unified CallM...

Page 34: ...hoose System Device Defaults Step 4 In the Device Defaults Configuration window scroll down to the Cisco 7936 Device Type Step 5 Set the Load Information to the load in the C Program Files Cisco TFTP Path directory Step 6 Scroll back to the top of the page and click Update Adding a New Device To add the Cisco Unified IP Conference Station as a new device in Cisco Unified CallManager follow these s...

Page 35: ...cated on the bottom of the Cisco Unified IP Conference Station You can also display the MAC address when the Cisco Unified IP Conference Station is powered on by pressing the Menu button and navigating to the Admin Setup menu Press Select enter the administrator password the default is and press the Enter softkey Select System Info and scroll through the system information to find the MAC address ...

Page 36: ...rovides detailed steps you must perform in to automatically add a Cisco Unified IP Conference Station to the network using Cisco Unified CallManager If you need additional information on this procedure refer to the Cisco Unified CallManager Administration documentation or online help in the Cisco Unified CallManager Administration application Procedure Step 1 Start Cisco Unified CallManager Admini...

Page 37: ...ait for the station to start up using DHCP and then re assign the TFTP server Using DHCP If you are using DHCP in your network without auto registration you must manually add the Cisco Unified IP Conference Station to the Cisco Unified CallManager database To manually add the Cisco Unified IP Conference Station to the network follow these steps For additional information refer to the Cisco Unified...

Page 38: ...ocedure Step 1 Start Cisco Unified CallManager Administration Step 2 Add a station to Cisco Unified CallManager by selecting Device Add a New Device The Add a New Device page displays Step 3 Choose Phone from the Device Type drop down list box and click Next The Add a New Phone page displays Step 4 Choose the Cisco 7936 phone type and click Next The Phone Configuration page displays Step 5 Enter t...

Page 39: ...ection on page 2 16 Additional information in the Regulatory Compliance and Safety Information for the Cisco Unified IP Conference Station 7936 guide Package Contents Refer to the section on Installing and Connecting to the Network page 2 16 for detailed information on package contents Network Requirements For the Cisco Unified IP Conference Station to successfully operate as an IP conference stat...

Page 40: ...he Cisco Unified CallManager is properly set up to manage the Cisco Unified IP Conference Station and to properly route and process calls If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified CallManager before connecting your Cisco Unified IP Conference Station to the network See the Using Auto Registration section on page 2 4 for details Safety N...

Page 41: ...ol betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing ...

Page 42: ...WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen führen kann Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzte...

Page 43: ...ca perigo Você está em uma situação que poderá ser causadora de lesões corporais Antes de iniciar a utilização de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize se com as práticas habituais de prevenção de acidentes Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança trad...

Page 44: ...ISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna an...

Page 45: ...ystems Warning This equipment has been designed for connection to TN and IT power systems Waarschuwing Deze apparatuur is ontworpen voor verbindingen met TN en IT energiesystemen Varoitus Tämä laitteisto on suunniteltu yhdistettäväksi TN ja IT sähkövoimajärjestelmiin Attention Ce matériel a été conçu pour être connecté à des systèmes d alimentation TN et IT Warnung Dieses Gerät ist so konstruiert ...

Page 46: ...personnel should be allowed to install replace or service this equipment Avvertenza Questa apparecchiatura è stata progettata per collegamenti a sistemi di alimentazione TN e IT Advarsel Dette utstyret er utformet for å kunne kobles til TN og IT strømsystemer Aviso Este equipamento foi criado para ligações a sistemas de corrente TN e IT Advertencia Este equipo se ha diseñado para ser conectado a s...

Page 47: ...se caution when connecting cables Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15 A U S 240 VAC 10 A international is used on the phase conductors all current carrying conductors Warning The plug socket combination must be accessible at all times because it serves as the main disconn...

Page 48: ...es with a better screen and connector Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables an...

Page 49: ...Cisco Unified IP Conference Station 7936 Components and Connections 1 Power outlet in the wall 6 RJ 45 port on the bottom of the Cisco Unified IP Conference Station 2 Power supply 7 Free end of the 25 foot CAT 5 cable 3 Power supply power cord 8 LAN connection on PIM 4 PIM 9 25 foot CAT 5 cable connection on PIM 5 LAN connection 10 DC adapter port on PIM for power supply unit Foot pad 99373 1 3 2 ...

Page 50: ...ions to other Cisco Unified IP Phones is not a supported configuration and will not work Figure 2 2 External Microphone Connections on the Cisco Unified IP Conference Station 7936 105036 2 1 2 1 1 Connect one end of the external microphone cable to the jack on the underside of the external microphone 2 Connect the other end of the external microphone cable to the external microphone jack on the un...

Page 51: ... the PIM Step 4 Connect the power supply unit to the AC adapter port on the PIM and plug the other end into a standard electrical power outlet in the wall Step 5 If you are using the External Microphone Kit connect each of the microphone extensions to the microphone jacks installed on the underside of the Cisco Unified IP Conference Station 7936 See Figure 2 2 on page 2 18 for an illustration of t...

Page 52: ...Screen Message Display 1 Startup The startup process occurs about 15 seconds after you power up the device Cisco Systems Inc Polycom Technology Copyright 2003 2 Configuring IP Address These messages appear when the protocol is configuring the IP address Configuring IP Press Menu to Reconfigure 3 Trivial File Transfer Protocol TFTP configuration This message appears when connectivity is established...

Page 53: ...ring the Cisco Unified IP Conference Station 7936 Guidelines for Best Performance Follow these guidelines to ensure optimum performance with the Cisco Unified IP Conference Station 7936 and the external microphones Note See the Conference Room Setup Examples section on page 2 22 for an illustration of proper equipment placement for different conference room configurations Use the Cisco Unified IP ...

Page 54: ...he Cisco Unified IP Conference Station 7936 Speak at normal conversation levels and direct your voice toward the Cisco Unified IP Conference Station 7936 Do not move or handle the Cisco Unified IP Conference Station 7936 base or the external microphones while on a call and do not shuffle papers near the equipment Minimize background noise from air conditioning units fans or other equipment in the ...

Page 55: ...Administration Guide OL 10751 01 Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Figure 2 3 Cisco Unified IP Conference Station Base and External Microphone Placement 105064 ...

Page 56: ...e phone goes off hook and a dial tone is heard The dial sequence begins and three LEDs are turned on green to indicate an active state If a call is received while you are on an active call a call waiting tone is played A backlight illuminates the LCD screen on the Cisco Unified IP Conference Station 7936 This backlight is turned on whenever a key is pressed The backlight is turned off when the Cis...

Page 57: ...istration Guide OL 10751 01 Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 Figure 2 4 Cisco Unified IP Conference Station 7936 Features and Functions 99374 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 58: ...inging Connecting Green LEDs blinking 2 LCD screen Provides a status indicator that reads Press the Phone Key to get a dial tone when the Cisco Unified IP Conference Station is online and fully operational In the main display the LCD screen shows the date and time IP address and local phone number assigned to the Cisco Unified IP Conference Station Also displays the Cisco Unified IP Conference Sta...

Page 59: ...st GrpPickUp Lets you pick up a call within your group or another group Hold Puts the active call on hold PickUp Lets you pick up a call within your group Ph Book Opens the Phone Book NewCall Lets you dial a new number Redial Redials the last number that you called Resume Returns to the selected held call Transfer Transfers the current call Join Joins 2 participants into a conference 6 Volume butt...

Page 60: ...ng call and hang up a call 11 Exit button Returns to the main LCD screen display from a menu a list or the Phone Book 12 Menu button Opens the main menu on the Cisco Unified IP Conference Station The main menu includes the following selections Call Functions Opens the call function options including Meet Me Park Pick up Group Pick up and Transfer Phone Book Opens the Phone Book Settings Opens the ...

Page 61: ... the Cisco Unified IP Conference Station 1 In resting mode This command restores the default configuration of the Cisco Unified IP Conference Station A confirmation screen is displayed before execution 6 In resting mode This command displays the MAC address of the Cisco Unified IP Conference Station 4 In resting mode Use this command to enable a Telnet connection to the phone Telnet will be enable...

Page 62: ...Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 2 30 Cisco Unified IP Conference Station 7936 Administration Guide OL 10751 01 ...

Page 63: ...cs in this chapter for information about configuring your Cisco Unified IP Conference Station 7936 Administrator Options page 3 2 Verifying System Settings page 3 3 Accessing Network Configuration Settings page 3 8 Verifying Firmware Version Information page 3 18 Resetting the Cisco Unified IP Conference Station page 3 19 Erasing the Local Configuration page 3 19 Upgrading the Application Load pag...

Page 64: ...enu Item Description Admin Setup Access this menu as follows 1 Press the Menu button 2 Press the Up or Down scroll button to select the Admin Setup menu 3 Press the Select button 4 Enter the administrator password the default administrator password is The Admin Setup menu provides access to administrator menus Administrator options are password protected Network Setup Access the Network Setup menu...

Page 65: ...nference Station to the original factory settings See the Default Settings section on page 3 20 for additional information Change Passcode Access the Change Passcode menu by following the procedure above and selecting Change Passcode The Change Passcode menu allows you to change the administrator password used on the phone See the Changing the Administrator Password section on page 3 25 for additi...

Page 66: ...e system information described in Table 3 2 Table 3 2 System Verification Steps on the Cisco Unified Conference Station System Setting Description Usage Notes Language Displays the language selection for the Cisco Unified IP Conference Station English is the default language Local number This is the local phone number or extension that is assigned to the Cisco Unified IP Conference Station Confere...

Page 67: ...Domain Identifies the domain in which the Cisco Unified IP Conference Stati on resides This domain name may be assigned through the DHCP server DNS Address Identifies the Domain Name System DNS server address for the Cisco Unified IP Conference Station This IP address may be assigned through the DHCP server Op VLAN ID Indicates the Virtual Local Area Network VLAN in which the Cisco Unified IP Conf...

Page 68: ...IP addresses used by the IP Conference Station to obtain configuration files and the conference station s firmware The IP addresses are set automatically if DHCP is enabled TFTP Server 1 must be manually configured if Alternate TFTP Usage is enabled or if DHCP is disabled TFTP Server 2 and 3 may be manually configured if Alternate TFTP Usage is enabled or if DHCP is disabled DSP Version Indicates ...

Page 69: ...s MM DD YY and DD MM YY Codec Indicates the compression setting on the IP Conference Station This is set automatically by the IP Conference Station Net Config Indicates the Ethernet port configuration on the IP Conference Station This setting may be configured for full or half duplex FDX or HDX Net Speed Indicates the Ethernet port speed configuration on the IP Conference Station This configuratio...

Page 70: ...key Step 6 Press the Up or Down scroll button to select Network Setup and then press the Select button DSCP Call Ctl Indicates the DSCP classification for protocol interfaces that are used in Cisco Unified CallManager to device communications This parameter is assigned through Cisco Unified CallManager DSCP Config Interfaces the DSCP classification for any SCCP based phone configuration including ...

Page 71: ...ded Note You can also use the Cisco Unified IP Conference Station 7936 web interface to change network options See the Cisco Unified IP Conference Station 7936 Web Interface section on page 3 36 Changing DHCP Settings DHCP automatically assigns IP addresses to devices when you connect them to the network Follow the appropriate procedures in this section to enable or disable DHCP Enabling DHCP DHCP...

Page 72: ...u press the Up or Down scroll button to select DHCP If DHCP is enabled the option displays as DHCP Enabled Step 2 Press the Disable softkey to disable DHCP Step 3 Press the Save softkey Step 4 Press the Yes softkey to save your changes or press No to cancel Step 5 Press the Exit button to return to the resting display menu Configuring IP Settings Use these guidelines along with the information in ...

Page 73: ...ntifies a specific host on a network To manually configure an IP address follow these steps Procedure Step 1 Press the Up or Down scroll button to select IP address The current IP address is displayed Step 2 Use the softkey to delete the current IP address Step 3 Use the dialing pad to enter a new IP address Use the softkey to enter periods and the softkey to correct any mistakes Step 4 Press the ...

Page 74: ... mask Use the softkey to enter periods and the softkey to correct any mistakes Step 4 Press the Validate softkey to check the IP address mask and router Press the Save softkey to save your changes Assigning a Default Gateway Note You can only manually assign a default gateway if DHCP is disabled When you manually assign an IP address to an Cisco Unified IP Conference Station you can assign the def...

Page 75: ...twork nodes into addresses For detailed information about DNS refer to Understanding the Domain Name System To manually configure a domain name follow these steps Procedure Step 1 Press the Up or Down scroll button to select Domain The current domain is displayed Step 2 Use the dialing pad to enter a new domain name To enter letters use the numbers associated with a particular letter For example t...

Page 76: ...follow these steps Procedure Step 1 Press the Up or Down scroll button to select DNS Step 2 Use the dialing pad to enter a new DNS server address Use the softkey to enter periods Use the softkey to correct any mistakes Step 3 Press the Validate softkey to check the DNS IP Address Step 4 Press the Save softkey to save your changes Configuring VLAN Options You can change the administrative VLAN used...

Page 77: ...to obtain configuration files and firmware If DHCP is disabled in your network you must manually configure TFTP Server 1 to be used by the Cisco Unified IP Conference Station You may optionally configure TFTP Server 2 and 3 To configure an alternate TFTP Server see the Using an Alternate TFTP Server section on page 3 15 Using an Alternate TFTP Server If you want to override the TFTP Server setting...

Page 78: ...FTP Server Address If DHCP is disabled in your network or if DHCP is enabled and Alternate TFTP Usage is YES you must manually configure TFTP Server 1 to be used by the Cisco Unified IP Conference Station You may optionally configure TFTP Server 2 and 3 To assign a TFTP Server Address follow these steps Procedure Step 1 Press the Up or Down scroll button to select IP address The current IP address...

Page 79: ... 2 Press the Next Mode softkey until the desired mode is displayed Step 3 Press the Save softkey to save your changes Configuring the HTTP Port For increased security you might want to change the HTTP Port number To set the HTTP Port number follow these steps Procedure Step 1 Press the Menu button Step 2 Press the Up or Down scroll button to select the Admin Setup menu Step 3 Press the Select butt...

Page 80: ...tep 8 Press the Save softkey to save your changes Verifying Firmware Version Information You can obtain information about the firmware version installed on the Cisco Unified IP Conference Station To verify the firmware version on an Cisco Unified IP Conference Station follow these steps Procedure Step 1 Press the Menu button Step 2 Press the Up or Down scroll button to select the Admin Setup menu ...

Page 81: ...rocess Caution If you reset the Cisco Unified IP Conference Station any changes made that have not been saved are lost and set back to the previous settings Erasing the Local Configuration If you want to erase all locally stored configuration options you can do so by restoring all settings to their factory default values including enabling DHCP Caution Erasing the local configuration removes all u...

Page 82: ...No to exit Step 7 Press the Yes softkey to confirm the restore or press the No softkey to exit A message appears confirming that the settings have been restored to the defaults and the Cisco Unified IP Conference Station will restart Note You must hang up all calls before you can restart the Cisco Unified IP Conference Station Default Settings Table 3 3 provides the Cisco Unified IP Conference Sta...

Page 83: ...allManager via the cnf xml file TFTP Server 1address no default N N Set by DHCP server Must be set by user if Alternate TFTP Usage is set to yes or if DHCP is disabled TFTP Server 2 address no default N N Set by DHCP server May be set by user if Alternate TFTP Usage is set to yes or if DHCP is disabled TFTP Server 3 address no default N N Set by DHCP server May be set by user if Alternate TFTP Usa...

Page 84: ... is set automatically if DHCP is enabled Domain name no default Y N Assigned by the DHCP server DNS address no default IP address of the DNS server Y N Assigned by the DHCP server Admin VLAN ID blank 1 0 4094 Y N Configurable VLAN ID Op VLAN ID no default N N Assigned by CDP Language English English Y Y In the current release English is the only available option Compression no default G 711 a law ...

Page 85: ...able option Volume level 21 Levels 1 29 Y Y User selectable Time of day no default N N Set by Cisco Unified CallManager Time of day format 12 hour 12 hour 24 hour Y Y User selectable Date no default N N Set by Cisco Unified CallManager Date format MM DD YY MM DD YY or DD MM YY Y Y User selectable Boot load ID N N Embedded in the Application load and set by the Cisco Unified IP Conference Station A...

Page 86: ...in tablebuild pl ip 7900se An example of the format used for the application load ID is cmterm_7936 3 3 2 0 Step 2 Copy the new load to the C Program Files Cisco TFTPPath directory Step 3 Start Cisco Unified CallManager Administration Step 4 Choose System Device Defaults Step 5 In the Device Defaults Configuration window scroll down to the Cisco 7936 Device Type Step 6 Change the Load Information ...

Page 87: ...Cisco Systems Inc Polycom Technology Copyright 2003 Configuring IP Press Menu to Reconfigure Station IP IP address Contacting TFTP Server Upgrading percentage done DO NOT POWER OFF Upgrading 100 done Rebooting Cisco Systems Inc Polycom Technology Copyright 2003 Configuring IP Press Menu to Reconfigure Station IP IP address Contacting TFTP Server Opening CM IP address Registering Rebooting when res...

Page 88: ... the softkey to correct any mistakes b Re enter the new password in the Confirm field Step 7 Press the Save softkey to save the new password or press the Cancel softkey to exit without saving Using the Diagnostics Menu You can use the Diagnostics menu to view network statistics on the Cisco Unified IP Conference Station and to ping another device s IP address For detailed information about viewing...

Page 89: ...ation follow these steps Procedure Step 1 Press the Menu button Step 2 Select Settings and then press the Select button Step 3 Press the Up or Down scroll button to select Contrast Step 4 Press the or the softkey to lighten or darken the contrast on the LCD screen Step 5 Press the Exit button to exit this menu Changing the Backlight Setting To change the backlight setting on the Cisco Unified IP C...

Page 90: ...s Procedure Step 1 Press the Menu button Step 2 Select Settings and then press the Select button Step 3 Press the Up or Down scroll button to select Ringer Step 4 Press the Change softkey Step 5 Press the Up or Down scroll button to select a ring type entry and then press the Listen softkey to hear your selection There are five ringer sounds You can also shut off the ringer sound in which case Rin...

Page 91: ...wn scroll button to select Time Format Step 4 Select the time format you want to use There are two time format settings 12 hour and 24 hour Step 5 Press the Exit button to exit this menu Changing the Date Format Setting To change the date format setting on the Cisco Unified IP Conference Station follow these steps Procedure Step 1 Press the Menu button Step 2 Select Settings and then press the Sel...

Page 92: ...n that the default Cisco Unified CallManager Corporate Directory uses The Cisco Unified IP Conference Station 7936 does not support all the XML tags URLs and action tags that are listed in the Cisco IP Phone Services Software Developer Kit SDK Configuring Cisco Unified CallManager To use the corporate directory you must have users entered into a Lightweight Directory Access Protocol LDAP directory...

Page 93: ...ore characters to broaden or narrow your search When entering letters select the appropriate number key for the letter you want and press that key the equivalent number of times for the correct letter For example to enter a B press the 2 key two times and to enter a C press the 2 key three times Use the softkey to go backward while entering search data To cancel a search press the Cancel softkey S...

Page 94: ...ter one or more digits to broaden or narrow your search Use the softkey to go backward while entering search data To cancel a search press the Cancel softkey Step 3 Press the Search softkey to start the search The message Searching flashes on the LCD screen display Step 4 After the search results display use the Up or Down scroll button to select an entry If the search results include more than 32...

Page 95: ...tory for your frequently called conference numbers Opening the Phone Book To open the phone book press the Ph Book softkey Adding an Entry To add an entry in the phone book follow these steps Procedure Step 1 To add an entry in the phone book press the New Entry softkey Step 2 Using the Dialing pad enter the last name first name and phone number for the new entry Press the Up or Down scroll button...

Page 96: ...selected entry using the Change or Clr Entry softkeys respectively Press the softkey to go backward when changing an entry Step 2 Press the Save softkey to save your changes or press the Exit softkey to exit without saving Step 3 Press the Menu button to return to the main menu or press the Exit button to return to the resting display Additional Features These additional features are supported on ...

Page 97: ... your Cisco Unified IP Conference Station by using the CFwdAll softkey Or you can log in to the Cisco Unified CallManager User Options web page to set up call forwarding when you are away from the Cisco Unified IP Conference Station Refer to the Cisco Unified IP Conference Station 7936 Phone Guide for additional information Call Pickup and Group Pickup The Cisco Unified IP Conference Station allow...

Page 98: ...onfigured through the Cisco Unified IP Conference Station 7936 web interface Description of the Web Interface The Cisco Unified IP Conference Station 7936 web interface appears in your web browser as a tri pane window The browser menu and toolbar appear at the top of the window the table of contents links appear in the left navigation pane and the linked information and configuration fields appear...

Page 99: ...te If you changed the HTTP port number you need to use that number as a suffix to the IP address If you did not change the HTTP port number then you do not need to enter a suffix The web interface appears and the initial login page is displayed Step 3 To log in as the administrator enter the administrator password and click Login The default administrator password is Note When logged in to the IP ...

Page 100: ... ID PC0503031418 Application Load ID CMTERM_7936 3 3 2 0 IP Address 10 1 1 11 MAC Address 00c742655892 Local Number 2022 Administrator Settings The Administrator Settings include the following web pages System Information Network Setup Phone Book Sounds Time Date Diagnostics Passwords HTTP Port Change Restore Factory Defaults Each page is described in the sections that follow System Information Th...

Page 101: ...IP Mask Router 1 Address Host Name Domain Name DNS Address Operational VLAN ID Admin VLAN ID CallManager 1 Address CallManager 2 Address CallManager 3 Address CallManager 4 Address CallManager 5 Address DSCP Call Control DSCP Configuration DSCP Services TFTP Server 1 TFTP Server 2 TFTP Server 3 Alternate TFTP Hardware Revision Software Version DSP Revision HTTP Port DSCP Call Control DSCP Configur...

Page 102: ...ort Configuration Speed Network Setup The Network Setup web page lets you change the following settings DHCP You can enable or disable DHCP for the IP Conference Station When DHCP is enabled the network dynamically assigns the IP address to the IP Conference Station Note If you disable DHCP you must manually set the IP address IP mask and Router for each IP Conference Station Domain Name and DNS S...

Page 103: ...lete and edit entries You can also dial numbers from the Phone Book On the Phone Book web page you can view entries by alphabetical sequence or by numbers only Opening the Phone Book and Viewing Entries To open the Phone Book web page click Phone Book in the navigation pane To view the entries By alphabetic sequence Click one of the letter combinations for example to view entries beginning with th...

Page 104: ...low these steps Procedure Step 1 Select the entry you want to delete Step 2 Click the Delete button Step 3 Confirm the deletion by clicking the Delete button again Editing an Entry To edit an entry in the phone book follow these steps Procedure Step 1 Select the entry you want to change Step 2 Click the Edit button Make any changes to the entry Step 3 Click the Update button to save your changes D...

Page 105: ...s in the navigation pane Changing the Ringer Sound To change the ringer sound follow these steps Procedure Step 1 Select a ringer sound from the drop down list There are five ringer sounds Pro Biz Euro Chirp Bell and also Ringer Off Note Selecting Ringer Off shuts off the ringer sound on the Cisco Unified IP Conference Station Step 2 Click Set Ringer Step 3 Click Test Ringer to hear the Sound you ...

Page 106: ... option button for 24 hour time format 2 Click Change to save your changes Change the date format 1 Select the MM DD YY option button for a month date year format select the DD MM YY option button for a day month year format or select the YY MM DD option button for a year month date format 2 Click Change to save your changes Table 3 5 Diagnostics If you want to Do this Open the Diagnostics web pag...

Page 107: ...er login passwords Table 3 6 describes how to use the Passwords HTTP Port Change web page Table 3 6 Passwords HTTP Port Change If you want to Do this Open the Password Web Page 1 Click Passwords HTTP Port Change in the navigation pane Change the Administrator Password 1 In the Old Admin Password field enter the current administrator password 2 In the New Admin Password field enter the new administ...

Page 108: ...w user password 4 In the Confirm User Password field enter the new user password again 5 Click Change Change the HTTP Port 1 Click Change HTTP Port 2 In the New HTTP Port field enter a new HTTP Port number For example http IP address of Cisco Unified IP Conference Station HTTP port number The default value is 80 When you change the HTTP Port number a user must add the HTTP port number following th...

Page 109: ...tore Factory Defaults web page lets you restore the factory default settings on the Cisco Unified IP Conference Station If you want to Do this Open the Restore Factory Defaults Web Page Caution When you restore the factory defaults all current settings configuration and data including the phone book entries are lost Click Restore Factory Defaults Note For a list of default settings refer to the De...

Page 110: ...Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface 3 48 Cisco Unified IP Conference Station 7936 Administration Guide OL 10751 01 ...

Page 111: ...s in the LCD interface to help you troubleshoot problems that might occur Refer to the appropriate topics in this chapter to troubleshoot the Cisco Unified IP Conference Station Viewing Network Statistics page 4 1 Using Ping page 4 2 Other Troubleshooting Information page 4 3 Viewing Network Statistics You can view network statistics through the Diagnostics menu Note Network statistics are not ava...

Page 112: ... scroll button to select Diagnostics and then press the Select button Step 6 Select Network Statistics and press the Select button The following statistical information appears Network stats for example Auto FDX 100Mbps or 10Mbps HDX Rcv count of frames received Xmt frames transmitted REr frames received in error BCast broadcast frames Use the Clear softkey to clear the current counts and start al...

Page 113: ...ss the Up or Down scroll button to select Diagnostics and then press the Select button Step 6 Select Ping and press the Select button Step 7 Use the dialing pad to enter the IP address of the device you want to ping Press the softkey to enter periods and press the softkey to correct mistakes Step 8 Press the Execute softkey A reply message similar to the following should display Reply from 0 0 0 0...

Page 114: ...29 codec Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause interference For more information refer to the manufacturer s documentation of the interfering device In Cisco Unified CallManager you can configure the network to use the G 729 codec G 711 is the default When the G 729 codec is used calls between the Cisco Unified IP Confe...

Page 115: ... the Cisco Unified IP Conference Station loses contact with the network Configuring IP These lost connections can be due to any network connectivity disruption including cable breaks switch outages and switch reboots No LCD screen display Check to make sure that the Cisco Unified IP Conference Station has power Make sure that the power supply unit is plugged in LCD screen display issues You might ...

Page 116: ...Chapter 4 Troubleshooting the Cisco Unified IP Conference Station 7936 Other Troubleshooting Information 4 6 Cisco Unified IP Conference Station 7936 Administration Guide OL 10751 01 ...

Page 117: ...ribes the technical specifications for the Cisco Unified IP Conference Station Physical and Operating Environment Specifications Specification Value or Range Operating temperature 0 C to 40 C 32 to 104 F Operating relative humidity 20 to 85 non condensing Storage temperature 30 C to 55 C 22 to 131 F Height 31 5 cm 12 1 2 in Width 30 2 cm 12 in Depth 5 7 cm 2 1 4 in Weight 0 8 kg 1 3 4 lb ...

Page 118: ...5 plug for the 6 ft CAT 5 cable connection on the PIM 30 volt power connector for power connection on the PIM Power AC DC adapter 100 240 V 50 60 Hz 500 mA Power Interface Module PIM Country Cord orderable Conference Room Coverage 20 ft by 30 ft with external microphones Audio Range 300Hz to 3500Hz narrow band support Loudness 86 5dB at 0 5 meters Cables One 6 ft CAT 5 cable One 25 ft CAT 5 cable ...

Page 119: ...ormation for the Cisco Unified IP Phone 7900 Series for translations of the safety warnings required for the proper installation of the Cisco Unified IP Conference Station 7936 The Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series is available at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm ...

Page 120: ...Appendix B Translated Safety Warnings B 2 Cisco Unified IP Conference Station 7936 Administration Guide OL 10751 01 ...

Page 121: ...pplication load messages 3 24 upgrading 3 24 audience for this guide ix auto registration 2 4 B best performance 2 21 C call forwarding 3 35 Call Pickup 3 35 3 36 conventions used in this guide xviii corporate directory how to use 3 31 D DHCP enabling and disabling 3 9 Diagnostics Ping 4 2 E erasing the local configuration 3 19 external microphones 2 16 F firmware version configuring 3 7 verifying...

Page 122: ...ing A 2 changing the administrator password 3 25 configuring a local directory 3 33 configuring IP settings 3 10 configuring TFTP options 3 15 configuring VLAN options 3 14 erasing the local configuration 3 19 external microphones 2 16 features 2 24 illustrations 2 16 installation overview 2 7 installation requirements 1 8 installation steps 2 18 keyboard commands 2 29 LEDs 2 26 physical connectio...

Page 123: ...idelines 2 21 Phone Book adding an entry 3 33 configuring 3 33 deleting an entry 3 42 editing an entry 3 34 using 3 33 S safety notices 2 8 Safety Warnings translated B 1 softkeys 2 27 specifications cable A 2 physical and operating environment A 1 startup process 1 6 system information settings 3 3 viewing from LCD 3 3 T technical specifications cable specifications A 2 opearting environment A 1 ...

Page 124: ...LCD message display 4 4 resetting 4 5 ringer 4 4 using Ping 4 2 voice quality 4 4 V VLAN options administrative VLAN 3 5 auxiliary VLAN 3 14 configuring 3 14 W web interface 3 36 Web pages administrator settings 3 38 diagnostics 3 44 phone book 3 41 setup 3 40 sounds 3 43 system information 3 38 time and date 3 43 ...

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