Cimsun CimFAX User Manual Download Page 6

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6.9.2 Send fax from selecting
document

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6.9.3 Send fax from scanning

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6.9.4 Choose or enter recipients

6.9.5 Signature and stamps

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6.9.6 Add a page

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6.9.7 Rotate Page

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6.9.8 Fax options

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6.9.9 Outbox and sending status

6.10 Receiving Faxes

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6.10.1 View faxes

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6.10.2 Reply and forward

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6.10.3 Save faxes

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6.10.4 Print faxes

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6.10.7 Send fax by email

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6.10.8 OCR options

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6.11 Public Faxes Distributing

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6.12 Faxes Auto Export

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6.13 Language Configuration

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Instructions for CimFAX on Mac

7.1 Check CimFAX Server Version and
Status

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7.2 Set up User Accounts

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7.3 Fax Settings

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7.4 Fax to Email Settings

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7.5 Network Settings

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7.6 Set up Time and Region

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7.7 Check Fax Queue

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7.8 Check Fax History

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7.9 Create Device Voice Log

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7.10 Check Device Log

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7.11 Add Advanced Variables

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7.12 Update Firmware

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7.13 Create and Import Contact

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7.14 Send Fax

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7.15 Receive Fax

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7.16 Change Software Language

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7.17 Set up Automatic Export

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Fax Mode ................................ 105

8.1 Auto Answer

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8.2 Manual Answer

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FAQ ......................................... 107

Summary of Contents for CimFAX

Page 1: ...CimFAX Fax Server User Manual V5 0 ...

Page 2: ...formation in the blank area Model and serial number can be found on the bottom of the product No part of this publication may be copied reproduced or transmitted in any form or by any means electric or mechanical including photocopying and microfilm without prior expressed written permission of Cimsun Technology Co Ltd CimFAX Fax Server Product model ______________________________________ Product ...

Page 3: ...adapter may cause short circuit even fire or electrical shock Do not splash liquids of any kind on the equipment To avoid damaging or loosening of internal elements do not place the equipment on vibrating surface Power Supply Requirements This equipment works only with the voltage stated on the label If you are not sure about what the voltage is in your office or home please consult local distribu...

Page 4: ...n compliance with the manual Brief introduction of the user manual Thank you for buying CimFAX fax server CimFAX fax server is designed for SMEs and branches of large companies It works independently as a network server supports one or multiple PSTN lines and makes users send and receive faxes simultaneously from different workstations It s an ideal choice for enterprises with large amounts of fax...

Page 5: ...llation on MacOS 25 4 1 Disc Contents 26 4 2 System Requirements 26 4 3 Software Installation Steps 26 5 Configuration Guide for CimFAX on Windows 32 5 1 Administrator Login 33 5 2 Server Network Settings 35 5 3 Server Datetime Settings 37 5 4 Fax Options 38 5 5 SMTP Settings 40 5 6 User Accounts Management 41 5 7 System Upgrade 42 5 8 Temporary Factory Reset 43 5 9 Servers Binding 44 5 10 Fax Que...

Page 6: ...lic Faxes Distributing 72 6 12 Faxes Auto Export 73 6 13 Language Configuration 74 7 Instructions for CimFAX on Mac 75 7 1 Check CimFAX Server Version and Status 76 7 2 Set up User Accounts 77 7 3 Fax Settings 78 7 4 Fax to Email Settings 79 7 5 Network Settings 80 7 6 Set up Time and Region 81 7 7 Check Fax Queue 82 7 8 Check Fax History 83 7 9 Create Device Voice Log 84 7 10 Check Device Log 85 ...

Page 7: ...1 Package Contents Please open the package carefully and take out the contents If any of the followings is missing please contact the seller immediately ...

Page 8: ...2 1 Product Description This chapter describes features functions and technical specifications of CimFAX fax server ...

Page 9: ...ports CimFAX sends and receives e documents which helps cut down large amount of costs on paper Besides desktop faxing can improve the productivity to a great extent Paperless faxes have high resolution What s more it automates archiving on PC making it easy to backup archive and retrieve Compared with other fax software our software and hardware integrated CimFAX fax server is more stable has bet...

Page 10: ...per will be sent out as fax Fax scheduling Users can schedule to send fax and receive faxes at a designated time range Fax broadcasting Users can send faxes to multiple contacts at one click Auto IP dialing The server can auto dial IP for distance numbers reducing users communication costs Auto fax to email Users can set up fax to email and receive faxes through email when not on site Auto answer ...

Page 11: ...etwork Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN RJ11 1 PSTN RJ11 1 Dimension 18 10 5 2 8 cm 18 10 5 2 8 cm Weight 495g 495g Ambient Temperature 0 40 0 40 Ambient Humidity 5 90 RH 5 90 RH Storage Temperature 40 80 40 80 Fax to Email SMTP SMTP C S Mode B S Mode Software API Port Local Server Binding Distant Servers Binding The number of users licensed is stated on the outer package Storage...

Page 12: ...hernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN RJ11 1 PSTN RJ11 1 Dimension 18 10 5 2 8 cm 18 10 5 2 8 cm Weight 495g 495g Ambient Temperature 0 40 0 40 Ambient Humidity 5 90 RH 5 90 RH Storage Temperature 40 80 40 80 Fax to Email SMTP SMTP C S Mode B S Mode Software API Port Local Servers Binding Distant Servers Binding The number of users licensed is stated on the outer package Storage is slightly ...

Page 13: ... Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN RJ11 1 PSTN RJ11 1 Dimension 19 25 6 cm 19 25 6 cm Weight 1 3kg 1 3kg Ambient Temperature 0 40 0 40 Ambient Humidity 5 90 RH 5 90 RH Storage Temperature 40 80 40 80 Fax to Email SMTP SMTP C S Mode B S Mode Software API Port Local Servers Binding Distant Servers Binding The number of users licensed is stated on the outer package Storage is slightl...

Page 14: ...6W Network Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN RJ11 1 PSTN RJ11 1 Dimension 19 25 6 cm 19 25 6 cm Weight 1 3kg 1 3kg Ambient Temperature 0 40 0 40 Ambient Humidity 5 90 RH 5 90 RH Storage Temperature 40 80 40 80 Fax to Email SMTP SMTP C S Mode B S Mode Software API Port Local Servers Binding Distant Servers Binding The number of users licensed is stated on the outer package Storage ...

Page 15: ...etwork Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN RJ11 1 PSTN RJ11 1 Dimension 19 25 6 cm 19 25 6 cm Weight 1 3kg 1 3kg Ambient Temperature 0 40 0 40 Ambient Humidity 5 90 RH 5 90 RH Storage Temperature 40 80 40 80 Fax to Email SMTP SMTP C S Mode B S Mode Software API Port Local Servers Binding Distant Servers Binding The number of users licensed is stated on the outer package Storage is s...

Page 16: ...10 2 Equipment Setup This chapter illustrates how to set up the server and connect it correctly ...

Page 17: ...he server away from heating equipment Do not put the server in dusty overheating or under heating or damp places or places that are directly sunlit Keep the server away from any devices that can generate electromagnetism or unwanted radio frequency such as radio transmitter television copier warming devices or air conditioner We suggest you put the server under protection in case of unexpected pow...

Page 18: ...atus On The port is connected to network Off The port is not connected to network Flash Sending or receiving network data packets READY Server status On Server is running Flash Server is initiating Off Server failure NEW New fax notification Off No notification Flash Notifies you have new fax es DATA Storage status On Flash The storage is reading or writing data Power off at this time may cause da...

Page 19: ... to 5 8 Restore Factory Settings EXT External function Reserved LAN Ethernet RJ 45 Connects to an Ethernet 10 100M based network UPLINK Ethernet RJ 45 Connects to another network device USB USB Master Reserved LINE Telephone line RJ 11 Connects to a telephone line PHONE Telephone device RJ 11 Connects to a telephone or fax machine Details refer to 8 2 Manual Answer Fig 2 3 Rear panel ...

Page 20: ... see 8 2 Manual Answer you can skip this step Plug one end of the RJ11 telephone cable in the PHONE port and the other end in a telephone or fax machine RJ11 of telephones or fax machines of different models and brands is generally labelled as LINE or other When there is an incoming call the telephone or the fax machine will ring and function normally in the event of that fax server is not in need...

Page 21: ...connected to a network Flash Sending or receiving network data packets READY Server status On Server is running Flash Server is initiating Off Server failure NEW New fax notification Off No notification Flash Notifies you have new fax es DATA Storage status On Flash The storage is reading or writing data Power off at this time may cause data loss Off The storage is idle Note LINE2 LED doesn t work...

Page 22: ...NE 2 Telephone line 2 status On The port is connected to a telephone line Flash The port is connected to a telephone line Off The port is not connected to a telephone line or in off hook status LAN Network status On The port is connected to network Off The port is not connected to network Flash Sending or receiving network data packets READY Server status On Server is running Flash Server is initi...

Page 23: ... Connects to a power adapter RST Reset button Restores settings to factory default Details refer to 5 8 Restore Factory Settings EXT External function Reserved LAN IN Ethernet RJ 45 Connects to a local Ethernet 10 100M based network LAN OUT Ethernet RJ 45 Connects to another fax server or PC USB Printer or USB Master Reserved LINE 1 Telephone line RJ 11 Connects to a telephone line LINE 2 Telephon...

Page 24: ...ual Answer you can skip this step The two line Server can be connected to telephones or fax machines by using a deconcentrator Plug one end of the RJ11 telephone cable in the PHONE port and the other end in a telephone or fax machine RJ11 of telephones or fax machines of different models and brands is generally labelled as LINE or other When there is an incoming call the telephone or the fax machi...

Page 25: ...19 3 Software Installation on Windows This chapter steps you through CimFAX client installation on Windows computer ...

Page 26: ...ure that your computer meets the following requirements Windows 2000 2003 XP Vista 7 8 8 1 10 operating system 400MHz or more X86 compatible CPU 128MB or more memory available 200MB or more hard drive storage available 1024 768 or more display resolution 3 3 Software Installation Steps 1 Please download CimFAX client software from our website at https cimfax com download CimFAX_Setup_All_5021 zip ...

Page 27: ...21 4 Click Next or Browse to choose file location 5 Click Install ...

Page 28: ...22 6 Wait for file copy complete 7 Wait for the installation of CimFAX virtual printer ...

Page 29: ...23 8 Click Finish 9 You may have to reboot your computer under certain circumstances 10 CimFAX client will auto start once installation completed ...

Page 30: ...24 ...

Page 31: ...25 4 Software Installation on MacOS This chapter steps you through CimFAX client installation on Mac computer ...

Page 32: ... 2 System Requirements To install and use CimFAX client you need to make sure that your computer meets the following requirements MacOS 10 11 and above operating system 400MHz or more X86 compatible CPU 128MB or more memory available 200MB or more hard drive storage available 1024 768 or more display resolution 4 3 Software Installation Steps 1 Search CimFAX in APP Store and download it 2 Download...

Page 33: ...27 3 You will see the login window 4 Click More to check the software version and CimFAX support information ...

Page 34: ...register a local account or a cloud A cloud account will have synchronized data across your Mac and iOS mobile devices You will need to verify with your phone number or email address to register a cloud account while if you just want to have a local account you don t have to do so ...

Page 35: ...nt Enter your name and password Please note local account can t be found back if you forget name or password later 9 Click OK and you will be logged in You can choose to upgrade local account to cloud account later if you want ...

Page 36: ...30 10 Create a cloud account Enter your phone number or email address to get 6 digit verification code ...

Page 37: ...31 11 Click Next Enter your name and password to complete the registration ...

Page 38: ...32 5 Configuration Guide for CimFAX on Windows This chapter introduces how to configure settings of the Server on a Windows computer ...

Page 39: ...desktop or click Start button All Programs CimFAX to open the client The first time you run CimFAX client it will auto find a CimFAX device nearby If there s a firewall alert unblock it The pop up window shows basic information including CimFAX fax server ID and IP address Choose the one that s on your network click OK then enter username and password and then click Login ...

Page 40: ...check if 1 CimFAX and your computer are on the same router 2 whether AP isolation on your router is turned on 3 whether the lights on CimFAX front panel are in normal working status 4 whether there s IP conflict on your network i e another device is using the IP that s assigned to CimFAX fax server Please refer to troubleshooting guide at https cimfax com service_ts asp for more solutions or conta...

Page 41: ...on your network are automatically assigned by DHCP please assign an IP that is not in the list of automatically assigned addresses for the Server Please assign a subnet mask for the Server in the field of Subnet mask and make sure it is in the same network span of your computer Assign an IP address for the Internet gateway generally it is the IP address of the router in the field of Default gatewa...

Page 42: ... If successfully changed a prompt window shows Setup network options success Click OK to close the window A window will pop up in the lower right corner and display IP address of the server has been changed Reconnecting and then Connect to the server otherwise you will have to reconfigure network settings If there s another user logging on the server at this moment he she will receive the said mes...

Page 43: ...ption will be auto checked off If you check on it again the date and time you filled in will be lost Allow the server to synchronize with FSK time server date and time synchronize with FSK timecode If your fax line does not support FSK caller identification or your FSK timecode is incorrect you can uncheck the option Note FSK timecode is generated only when there s an incoming call and includes on...

Page 44: ... of faxes in specified format when they are received Enter the short name of your company in the field of CSID within 8 characters CSID will appear on the screen of the recipient s fax machine Choose send speed and recv speed to limit the highest send and receive speed We suggest you keep the factory speed 14400 bps or 336000 bps but when your telephone line s condition is under performance and fa...

Page 45: ... though the fax has been received If the option Start to receive with correction ext is checked on the caller has to dial the right extension number for success sent of the fax If the caller does not dial any extension number or the number is incorrect the server will play the voice extension number is wrong please check the number If he ignores this and dials wrong number for three consecutive ti...

Page 46: ...d SMTP settings window appears Server menu is available only when you login as the administrator SMTP Server the SMTP server address like smtp MailServer com If your email requires encrypt link you ll have to assign the port such as 465 and encrypt type like SSL SMTP account your SMTP account SMTP password your SMTP password Email address your email address like youraccount MailServer com Once all...

Page 47: ...ers are allowed to receive faxes by default Remote Access the permission to login the server in remote places Admin account doesn t have this permission by default Fax forward to email the permission to forward faxes to emails Fax forward to email options here specified by the administrator will sync with the options under the sub category Fax to Email Settings of the Options on the top menu bar O...

Page 48: ...the window Note Don t power off the server during system upgrade System upgrade will take about 10 secs to 3 mins due to file size differences During the upgrade front panel LEDs will flash from left to right When system is upgraded LED READY will be on and a window will pop up in the lower right corner of your computer prompting Connected to Sever You can also click the button Reboot the Server R...

Page 49: ...t or flashing When READY light becomes steady the server is successfully back in factory settings Server network settings will be restored to factory set IP address 192 168 1 2 and subnet mask 255 255 0 0 Admin password will be restored to admin Login the server with factory IP address 192 168 1 2 user name admin and password admin Click Server and then User Account to change admin account and pas...

Page 50: ... will need at least two professional or enterprise edition of fax server to bind Steps of binding two local servers steps of binding more than 2 servers are the same are as follows Click Server menu bar Servers Binding Servers binding window all appear Server menu is limited to administrator Type in the IP address of the other server in the field Server IP and click Add A window will show Servers ...

Page 51: ...previous server To unbind the servers you just need to login one server Click Server on the top menu bar Server Binding In the displayed Servers binding window select the server you want to unbind and click Remove If unbinding is success a window will show Servers successfully unbounded Click OK Then the IP and serial number of the other server are removed from the Server binding window Login the ...

Page 52: ...w you can see the details of all the sending faxes and faxes to be sent including server ID task ID priority fax number recipient and sender dial attempt send time and remark The administrator can select one task and click View Content button at the lower left corner to view the fax or click Stop Sending to stop the fax if he wants The task s faxing status will be marked Stopped ...

Page 53: ...ng history by enter user name fax number and time You can get the detailed information about the task including sender recipients fax number date taking time status remark and send and receive speed The administrator can select a task and click View content button to view the fax or click delete permanently button to delete the fax from the server or click Export to export fax history and save as ...

Page 54: ...48 6 Instructions for CimFAX on Windows This chapter guides you through CimFAX client functions and usage in details ...

Page 55: ...een and then click Login If you don t know your user name and password please ask the administrator You can check on the option Remember Password so that you don t have to type in the password next time If you want the client auto login when you run it you can check on the option Login Automatically If you have to search or print the fax but you failed to login to the server you can check on the o...

Page 56: ...Change Password Changing password window will appear In the Change Password window enter the required information and then click OK If password is successfully changed there will be a pop up message saying Password has been changed Use the new password next time you login ...

Page 57: ...tacts in excel file csv or name card file vcf Groups a drop down menu allows you to view information of a certain group of contacts Click Edit button to add delete or rename groups Click New button to add new contacts Click Modify button to modify information of contacts selected Click Delete to delete contacts selected Click Move to to move contacts to the groups in the lower right drop down box ...

Page 58: ...re library you ll be asked the following question Click Yes to continue Enter password for the signature library and then click OK Note Keep your password in mind otherwise you ll be unable to access signature library To create a new signature Click Create from Scanner Click Import from Image File button Check whether the scanner is ...

Page 59: ...ick Scan Choose the model of your scanner in the shown list and click Select The scanner starts to work and the following progress screen appears Progress screen might differ due to scanners model difference Some scanner may need some time for warming up A scanning screen will Drag the box to the signature and click Crop ...

Page 60: ...54 Check the signature and click OK if there s no problem The signature will be displayed in the left blank box of your signature library window ...

Page 61: ...orward to email you can choose Never When user offline Always Enter you email address in the field of Email to receive As to SMTP settings public SMTP is recommended to check though you can choose Private If your SMTP service requires an encrypt link choose one agreement in the drop down box None TLS SSL And type in the port ...

Page 62: ...tton Remind me Exit Minimize For Software Live Update you can choose Disable automatic update from official website Internet If you check on this option fax software will not auto update Or you can choose Disable update controlled by administrator Intranet For Pop up Notification if you check on the option of New Fax you ll see a pop up window when there s a new fax coming If you check on Disconne...

Page 63: ... option Play the following voice when there s a new fax coming and the option Play the following voice when there s unread fax When there s new fax or unread fax your computer will play voice to remind you Click OK when configuration is done ...

Page 64: ...r Gray Image to B W Fax Format includes two options Image optimized Bigger slower Text Optimized Brightness and contrast in the noted options will differ due to quality differences of original files You can scan with default brightness contrast examine the scanning effect and then adjust the value of brightness and contrast to get the clearest scanned document ...

Page 65: ...r document and image As to Converting color gray image to B W fax format you can choose Image Optimized Text Optimized Brightness and contrast in the noted options will differ due to quality differences of original files You can scan with default brightness contrast and examine the scanning effect and then adjust the value of brightness and contrast to get the clearest scanned document ...

Page 66: ...n the file menu Select CimFAX Printer in drop down menu of printer Note if the doc has many pages please note to type in the number of pages that you want to send as fax Printing too many pages may cause overload on your system Click OK and you ll see the following message in the lower right corner After printed the doc content will be displayed in Fax viewer ...

Page 67: ...fax you can also click the File button or right clicking the document and choosing the option Send fax The file will be displayed in the Fax viewer 6 9 3 Send fax from scanning Click Scan button Select your scanner in the shown list and then click Select ...

Page 68: ...ress screen might differ due to scanners model differences Some scanner may need some time for warming up When scanning is done the file will be displayed in the Fax viewer 6 9 4 Choose or enter recipients In the Fax viewer window enter fax number in the field of To ...

Page 69: ...add multiple recipients fax number in the field of To separate by colon Or add recipients name and number in the following format recipient 1 fax number 1 recipient 2 fax number 2 for example Jack 02083598617 John 02085566893 If the recipient s number contains an extension in it then put it in the following format 02085566891 607 or 02085566893 607 ...

Page 70: ...r protection password of signature library Enter password and click OK Follow the steps in 6 4 Signature Library the first time you use the signature library Click the signature you want in the list on the left of signature library window or select the signature and click OK ...

Page 71: ...ure or stamp will be there when it s done 6 9 6 Add a page Click File menu bar New Page You can choose to add a page from a scanner or a file When page is added you can see the pages of the fax on the left panel 6 9 7 Rotate Page Click Options menu bar Rotate Page Rotate page window will appear ...

Page 72: ...sks according to priority list Quality fax of fine quality takes more time to be sent out while normal quality ones take less time Disable automatic header there will be no header on faxes Disable dial prefix automatically server will not dial IP prefix or external call prefix Start at fax sending scheduled at a certain time Cancel fax after stop sending faxes at a certain time whether or not numb...

Page 73: ...tatus FaxViewer window will be closed when you click Send button and outbox details will be displayed on client home screen You can monitor faxing status in real time To stop sending right click the fax task and choose Stop sending ...

Page 74: ...oom in zoom out the page 6 10 2 Reply and forward To reply or forward a fax first double click the fax in the inbox It will be opened in the FaxViewer Click Reply or Forward button in the top tool bar Then you can reply or forward the fax 6 10 3 Save faxes To save a fax first click Save As button on the top tool bar of the client or click sub category Save As under the File menu on the top menu ba...

Page 75: ...choose Save to Contacts Edit contact s information in Contacts Details window and click Save The contact is saved You can check it later in Contacts 6 10 6 Add remarks To add text remarks to a fax right click the fax and choose Add remarks Edit remarks you want to add in the following window and click OK ...

Page 76: ...nd choose Forward thru Email CimFAX client only supports forwarding email by Microsoft Office Outlook Therefore you have to have Outlook client and Outlook profile in place Otherwise you are asked to create an Outlook profile Click Control Panel in your Windows PC and open Email to create Then the fax is sent as an attached TIF file by Outlook email ...

Page 77: ...71 6 10 8 OCR options This function is not available any more ...

Page 78: ...of Distributor the server will route the un specified incoming fax to your public inbox See 8 Fax Mode You can view the content and check whether it should be forwarded or deleted Right click the fax and choose Distribute in the popup menu to distribute it to other users ...

Page 79: ...and save when a fax is sent or received 1 Choose the printer that is connected to your computer 2 Browse to choose the folder that you d like the fax to be saved in 3 Choose the file type of the saved fax It can be either tif or pdf 4 Choose whether to create a subfolder according to the user name fax number and contacts ...

Page 80: ...74 6 13 Language Configuration Click Options menu bar Language Select the language you want for the client ...

Page 81: ...75 7 Instructions for CimFAX on Mac ...

Page 82: ...ue sending and or receiving faxes Log into CimFAX client software then click Device and then Version and Status In this window you can see the software and firmware version You can also see the line status storage and authorized users of the server You can tell check whether or not the server is sending or receiving faxes by the line status ...

Page 83: ... up user account Log in CimFAX click Device then User Accounts You can add a user or delete a user here When adding a user enter the user name password and extension number The extension number is only valid in CimFAX It s not your company firm extension number Check on the permissions you d like to let the user have ...

Page 84: ...ber CSID which is the short name of your company name You can change send and receive speed when there are issues like sending and receiving fails You can also check on the options of Send fax with ECM enabled and Receive fax with ECM enabled when sending and receiving fails or it sends or receives only part of the total fax For the explanations of other options please refer to section 5 4 Fax Opt...

Page 85: ...s in your email as PDF attachments SMTP Server the SMTP server address like smtp MailServer com If your email requires encrypt link you ll have to assign the port such as 465 and encrypt type like SSL SMTP account your SMTP account SMTP password your SMTP password Email address your email address like youraccount MailServer com We suggest you use outlook email as the sending email and use outlook ...

Page 86: ...by DHCP by default If you d like to specify an IP address please click Device and then Network Settings Check on the option of Manually specify Then enter the IP address Subnet Mask Router and DNS information Click Apply Please make sure the IP address is valid and available You d better check on the option of Undo the change if the client can t connect to the server ...

Page 87: ...ion Enter your local date time and time zone information Then click Apply FSK timecode is generated only when there s an incoming call and includes only month date hour minute and second If the year of the server date and time is wrong please modify it manually If your fax line does not support FSK caller identification or your FSK timecode is incorrect you can uncheck the option ...

Page 88: ...account or an account with the permission of Administer to check fax queue In fax queue columns include server ID task ID file ID priority fax number recipients sender dial attempts send time and remarks Task ID and file ID are generated by the server ...

Page 89: ...ber and time range You can search both faxes sent out and received in the time range you set The columns include direction recipients sender fax number time speed status and remarks You can select any of them to view content or delete permanently Please note to delete faxes permanently you need to add advanced variables Please contact our tech support for the advanced variables ...

Page 90: ...correctly connected to CimFAX line status in Version and Status shows idle and the recipient s fax number is correct but sending fails please try sending again and click Device Voice Log When the sending is done a wav file will be created Go to CimFAX directory open Voice log folder You ll find it It is named with the current time If you are not able to receive fax have someone send a test fax to ...

Page 91: ...ck Device Log when 1 CimFAX server keeps reboot 2 CimFAX client keeps disconnecting 3 fax to email fails 4 sending receiving fails 5 other server issues The log shows server s activities in the last 7 days Click Device Log A txt file will be generated in moments Contact our tech support describe your issue and send the log to them ...

Page 92: ... advanced variables If you d like to 1 have faxes auto saved in your network shared folder without running CimFAX client 2 change server name 3 delete faxes permanently 4 synchronize fax remarks or any other features that are not currently available you need to add advanced variables Contact our tech support in this case ...

Page 93: ...rver software and firmware to solve faxing issues or have updated functions Download the latest server software and firmware update package from the download center of our website or get them from our tech support Then click Update firmware Browse to choose the img file and click Start upgrade Please note the img file is the correct file format No need to unzip burn it ...

Page 94: ...reate New Contact and Import from file To create a new contact enter company name contact s name and fax number Then click OK To import from file browse to choose the csv file you ve created Click Open Then contacts are imported Please note the csv file must contain three columns company name contact name and fax number ...

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Page 96: ...field or click the dropdown icon to choose a recipient Click the icon to add another recipient or another fax number if you need to send the fax to multiple recipients Click the icon to see more options including Delete Choose recipient and Add country code If you click Delete this line will be removed If you click Choose recipient your contact book will pop up Click to choose any or all of them a...

Page 97: ...91 If you click Add country code the country code you set up in Settings will be auto add to the fax number ...

Page 98: ...92 If you d like to add a cover page click Cover page Enter sender information including name company phone number fax number address and email ...

Page 99: ...riority of the fax you wish it is to the recipient The options include urgent for review please comment please reply and please recycle You can also add comments and logo of your company if you wish Click OK when all is done ...

Page 100: ...corner of the fax page then you can edit or delete this page Click Edit You can preview the fax now and choose pages in the right pane You can also drag to adjust darkness of the text on the upper right corner and check on Lock on the lower right corner to set darkness for all faxes ...

Page 101: ...en drag to zoom in or out Click counter clockwise icon on the upper right corner of the fax to rotate it if necessary Click pen icon to add signature Click pen icon on the left pane to sign straight line icon to add a line frame icon to add a frame box round icon to add a circle and erase icon to erase if necessary ...

Page 102: ...lick T icon to add remarks You can select fonts font size bold font italic underline and align of the text Click stamp icon to add stamp on the fax Click the icon on the right pane to add your scanned stamp ...

Page 103: ...ormal and low Quality options include Normal fast and Fine slow You can set up fax schedule here Choose start and end time at off peak period for higher success of faxes You can also set up retry attempt and interval The default settings are 3 retry attempts and 1 minute interval If outbound faxes are very large i e more than 20 or 30 pages and do not go through completely please set a larger numb...

Page 104: ...98 Here are the screenshots of fax sending progress ...

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Page 107: ...n the upper right corner If you don t see it here please click the refresh button on the upper right corner You can click the fax to view it In the view fax window there are from left to right zoom in and zoom out buttons clockwise and counter clockwise buttons forward and reply buttons star button print button save button delete button and view in single window button ...

Page 108: ...102 Click trash can icon to view deleted faxes ...

Page 109: ...103 7 16 Change Software Language Click settings icon on the lower left corner to set up software language ...

Page 110: ...tic export You can set up to have faxes both outbound and inbound auto saved to a local folder on your computer or network shared folder File type supports tif and pdf You can also check on the option of create subfolder by user name fax number and contacts Click Apply after you finish settings ...

Page 111: ...105 8 Fax Mode ...

Page 112: ... administrator cannot see the fax Note fax extension number and users are assigned by the administrator on the server If you have a PBX in your office please note that the fax extension number on CimFAX server is not the telephone extension number of yours However the administrator can set the telephone extension number as the respective user s fax number in case of confusion 8 2 Manual Answer The...

Page 113: ...ons If your problem is not covered here or cannot be solved in the provided ways please visit CimFAX website FAQs and troubleshooting guide at https cimfax com service_ts asp or contact CimFAX technical support phone 0086 13600011553 email us cimfax com for help ...

Page 114: ...ID A Please make sure that you have bought caller ID service and set the server to auto receive after 2 or more rings See 5 4 Fax Options Q What if server memory run out A CimFAX fax server can meet the demand of most customers 512 MB memory stores up to 10 000 pages of fax If storage is used up to 90 the server will auto delete some of the earliest faxes to free space Faxes already forwarded to o...

Page 115: ... you send fax next time The server will send your fax to the recipient one by one Bulk faxing may take some time Q How to make a digital signature stamp A First sign your name or stamp on a white clean paper Then put it in the scanner and CimFAX scanning signature function will help add your signature or stamp in encrypted library See 6 4 Signature Library ...

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