IRIS Connect Series Engineering Manual Version 1.8
Page 33 of 40
Testing
Results and explanations
WiFi test Poll
Successful
: Dialler successfully polled to the monitoring centre (ARC) IRIS Secure Apps system
over the Wi-Fi network.
Polling disabled
: Configured not to poll over the Wi-Fi network; check ARC IP address and
account number are still entered.
Connection failed
: Failed to connect to ARC over the Wi-Fi network; check the ARC IP address
is correct, confirm Wi-Fi router External WAN connection and firewall setup.
Connection made, poll fail
: Connected to the ARC IRIS Secure Apps but was rejected; check
correct account number has been setup at ARC IRIS Secure Apps and that correct account
number is entered in dialler.
Connection made, authentication failed
:
Connected to the ARC IRIS Secure Apps but was
rejected due to invalid security key; check correct account number entered in dialler. If a
replacement dialler was installed the ARC will need to perform a ‘Reload Parameters’ on the
IRIS Secure Apps web interface.
Wifi test alarm
Successful
: Wi-Fi SIA level 3 test alarm reported successfully to ARC.
Connection failed
: Failed to send alarm to ARC over Wi-Fi network; check with ARC.
GSM/3G
Operator
Indicate the current GSM/3G operator’s base station connected to, could be different from
SIM card if a roaming SIM for example.
GSM/3G
registration
Registered
: Dialler is connected to the GSM/3G network.
Not registered
: The dialler is not registered to the GSM/3G network; check SIM card is
enabled and inserted correctly into the SIM card holder, also check antenna and signal
strength are connected and above minimum signal strength.
GSM/3G signal
strength
Indicates current signal strength, which is recommended to be above 10 for reliable
communications; if below the minimum required either move the dialler or antenna to gain
better coverage or fit an external high gain GPRS/3G antenna.
GPRS/3G local
attachment
Attached
: Dialler has a GPRS/3G attachment to the local base station
Not Attached
: Dialler GPRS/3G not attached to the local base station; check with setup with
SIM card provider.
GPRS/3G test poll
Successful
: Dialler successfully polled to the monitoring centre (ARC) IRIS Secure Apps system
over the GPRS/3G network.
Polling disabled
: Configured not to poll over GPRS/3G network; check ARC IP address and
account number are still entered.
Connection failed
: Failed to connect to ARC over GPRS/3G network; check the ARC IP address
is correct, and confirm SIM card is enabled for GPRS/3G machine to machine data (M2M) with
the SIM card provider.
Connection made, poll fail
: Connected to the ARC IRIS Secure Apps but was rejected; check
correct account number has been setup at ARC IRIS Secure Apps and that correct account
number entered in dialler.
Connection made, authentication failed
:
Connected to the ARC IRIS Secure Apps but was
rejected due to invalid security key; check correct account number entered in dialler, and if a
replacement dialler was installed the ARC will need to perform a ‘Reload Parameters’ on the
IRIS Secure Apps web interface.
GPRS/3G test
alarm
Successful
: GPRS/3G SIA level 3 test alarm reported successfully to ARC.
Connection failed
: Failed to send alarm to ARC over GPRS/3G network; check with ARC.
