Page 20 of 40 IRIS Connect Series Engineering Manual Version 1.8
Wi-Fi check
Next the dialler will send a test poll and alarm message to the
monitoring centre to check the Wi-Fi connection.
Please ensure that both of these are successful and if not the dialler
will indicate the possible issues and the configuration to check as
shown below:
Note: The normal sequence of sending test alarms from the alarm
panel must still be carried out.
This indicates that the poll call did not reach the IRIS Secure Apps
system and could be caused by one of the following:
Check that the monitoring centre IP Address entered is correct.
Check the Wi-Fi setup for the IRIS Connect dialler, and confirm with the customer IT department that you have
connected to the correct network.
Ensure that the alarm and polling port is not being blocked outbound by the customer’s firewall. The required
ports are 53165 TCP.
This indicates that the test poll call has reached the IRIS Secure Apps
system but the account number is not valid.
Check that the account number is programmed correctly.
Check with the monitoring centre that the account in IRIS Secure Apps is setup.
This indicates that the test poll call has reached the IRIS Secure Apps
system but the security keys do not match.
The security key is a feature designed to prevent substitution attacks against both dialler and monitoring centre.
When enabled a randomly generated 32 byte key is transmitted to the dialler. This key must be used for all future
polling authentication. Both the dialler and the Polling Engine authenticate each other, thus ensuring that a
replacement dialler cannot be used to fool a Polling Engine into thinking its status is unaffected during malicious
tampering; it also ensures that the dialler will be aware if its IP traffic has been maliciously redirected to a different
IRIS Polling Engine.
If the installer has recently defaulted or replaced the IRIS Connect dialler then the IRIS Secure Apps operator will
need to re-load the security key into the IRIS Connect dialler using the Allocator App.
After checking each of the configuration options reattempt to test the connection.
