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Chevrolet 2011 Impala, Owner'S Manual

The Chevrolet 2011 Impala Owner's Manual is your ultimate guide to maximizing the potential of your vehicle. This comprehensive manual, available for free download on manualshive.com, equips you with detailed instructions, maintenance tips, and essential information for a seamless driving experience. Enhance your Impala ownership with this valuable resource.

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Black plate (1,1)

Chevrolet Impala Owner Manual - 2011

Driving and Operating

9-1

Driving and
Operating

Driving Information

Defensive Driving . . . . . . . . . . . . . 9-2
Drunk Driving . . . . . . . . . . . . . . . . . 9-2
Control of a Vehicle . . . . . . . . . . . 9-3
Braking . . . . . . . . . . . . . . . . . . . . . . . 9-3
Steering . . . . . . . . . . . . . . . . . . . . . . . 9-4
Off-Road Recovery . . . . . . . . . . . . 9-5
Loss of Control . . . . . . . . . . . . . . . . 9-6
Driving on Wet Roads . . . . . . . . . 9-7
Highway Hypnosis . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . 9-8
Winter Driving . . . . . . . . . . . . . . . . . 9-9
If the Vehicle is Stuck . . . . . . . . 9-11
Vehicle Load Limits . . . . . . . . . . 9-12

Starting and Operating

New Vehicle Break-In . . . . . . . . 9-17
Ignition Positions . . . . . . . . . . . . 9-17
Starting the Engine . . . . . . . . . . 9-19
Engine Heater . . . . . . . . . . . . . . . 9-20
Retained Accessory

Power (RAP) . . . . . . . . . . . . . . . 9-21

Shifting Into Park . . . . . . . . . . . . 9-21
Shifting Out of Park . . . . . . . . . . 9-23
Parking Over Things

That Burn . . . . . . . . . . . . . . . . . . 9-24

Engine Exhaust

Engine Exhaust . . . . . . . . . . . . . . 9-24
Running the Vehicle While

Parked . . . . . . . . . . . . . . . . . . . . . 9-25

Automatic Transmission

Automatic Transmission . . . . . 9-25

Brakes

Antilock Brake

System (ABS) . . . . . . . . . . . . . . 9-28

Parking Brake . . . . . . . . . . . . . . . 9-29

Ride Control Systems

Traction Control

System (TCS) . . . . . . . . . . . . . . 9-29

Electronic Stability

Control (ESC) . . . . . . . . . . . . . . 9-31

Cruise Control

Cruise Control . . . . . . . . . . . . . . . 9-32

Fuel

Fuel . . . . . . . . . . . . . . . . . . . . . . . . . 9-35
Recommended Fuel . . . . . . . . . 9-35
Gasoline Specifications (U.S.

and Canada Only) . . . . . . . . . . 9-36

California Fuel

Requirements . . . . . . . . . . . . . . 9-36

Fuels in Foreign Countries . . . 9-36
Fuel Additives . . . . . . . . . . . . . . . 9-37
Fuel E85 (85% Ethanol) . . . . . 9-38
Filling the Tank . . . . . . . . . . . . . . 9-39
Filling a Portable Fuel

Container . . . . . . . . . . . . . . . . . . . 9-41

Towing

General Towing

Information . . . . . . . . . . . . . . . . . 9-41

Driving Characteristics and

Towing Tips . . . . . . . . . . . . . . . . 9-42

Trailer Towing . . . . . . . . . . . . . . . . 9-45
Towing Equipment . . . . . . . . . . . 9-47

Conversions and Add-Ons

Add-On Electrical

Equipment . . . . . . . . . . . . . . . . . 9-48

Summary of Contents for 2011 Impala

Page 1: ...ments and Controls 5 1 Controls 5 2 Warning Lights Gauges and Indicators 5 10 Information Displays 5 26 Vehicle Messages 5 30 Vehicle Personalization 5 39 Universal Remote System 5 45 Lighting 6 1 Exterior Lighting 6 1 Interior Lighting 6 5 Lighting Features 6 6 Infotainment System 7 1 Introduction 7 1 Radio 7 6 Audio Players 7 15 Phone 7 21 Climate Controls 8 1 Climate Control Systems 8 1 Air Ven...

Page 2: ...ppearance Care 10 81 Service and Maintenance 11 1 General Information 11 1 Scheduled Maintenance 11 2 Recommended Fluids Lubricants and Parts 11 6 Maintenance Records 11 9 Technical Data 12 1 Vehicle Identification 12 1 Vehicle Data 12 2 Customer Information 13 1 Customer Information 13 1 Reporting Safety Defects 13 14 Vehicle Data Recording and Privacy 13 15 Index i 1 ...

Page 3: ...lease refer to the purchase documentation relating to your specific vehicle to confirm each of the features found on your vehicle For vehicles first sold in Canada substitute the name General Motors of Canada Limited for Chevrolet Motor Division wherever it appears in this manual Keep this manual in the vehicle for quick reference Canadian Vehicle Owners Propriétaires Canadiens A French language c...

Page 4: ...injury or death WARNING These mean there is something that could hurt you or other people Notice This means there is something that could result in property or vehicle damage This would not be covered by the vehicle s warranty A circle with a slash through it is a safety symbol which means Do Not Do not do this or Do not let this happen Symbols The vehicle has components and labels that use symbol...

Page 5: ... Light Air Conditioning Antilock Brake System ABS Audio Steering Wheel Controls or OnStar Brake System Warning Light Charging System I Cruise Control B Engine Coolant Temperature O Exterior Lamps Fog Lamps Fuel Gauge Fuses 3 Headlamp High Low Beam Changer j LATCH System Child Restraints Malfunction Indicator Lamp Oil Pressure Power Remote Vehicle Start Safety Belt Reminders 7 Tire Pressure Monitor...

Page 6: ...Black plate 6 1 Chevrolet Impala Owner Manual 2011 vi Introduction 2 NOTES ...

Page 7: ...ger Airbag 1 8 Mirror Adjustment 1 9 Steering Wheel Adjustment 1 10 Interior Lighting 1 10 Exterior Lighting 1 10 Windshield Wiper Washer 1 11 Climate Controls 1 12 Vehicle Features Radio s 1 14 Satellite Radio 1 15 Portable Audio Devices 1 16 Bluetooth 1 16 Steering Wheel Controls 1 16 Cruise Control 1 17 Power Outlets 1 18 Performance and Maintenance Traction Control System TCS 1 18 Electronic S...

Page 8: ...Black plate 2 1 Chevrolet Impala Owner Manual 2011 1 2 In Brief Instrument Panel ...

Page 9: ...ped L Steering Wheel Adjustment on page 5 2 M Cruise Control on page 9 32 N Hood Release See Hood on page 10 5 O Data Link Connector DLC Out of View See Malfunction Indicator Lamp on page 5 17 P Horn on page 5 3 Q Steering Wheel Controls on page 5 3 If Equipped R Ignition Positions on page 9 17 S Climate Control Systems on page 8 1 T Power Outlets on page 5 8 U Center Console Shift Lever If Equipp...

Page 10: ...cle Press L and hold for more than two seconds to sound the panic alarm Press L again to cancel the panic alarm See Keys on page 2 2 and Remote Keyless Entry RKE System Operation on page 2 3 Remote Vehicle Start With this feature the engine can be started from outside of the vehicle Starting the Vehicle 1 Aim the RKE transmitter at the vehicle 2 Press Q 3 Immediately after completing Step 2 press ...

Page 11: ...y RKE transmitter to lock or unlock the vehicle From the inside pull up or push down on the manual door lock knobs See Door Locks on page 2 7 Power Door Locks Power door lock switches are located on the front doors near the handle Q Press the bottom of the switch to lock all doors K Press the top of the switch to unlock all doors For more information see Power Door Locks on page 2 8 Delayed Lockin...

Page 12: ...l the switch up to close it For more information see Power Windows on page 2 16 Seat Adjustment Manual Seats To adjust a manual seat 1 Lift the bar under the front edge of the seat cushion to unlock the seat 2 Slide the seat to the desired position and release the bar 3 Try to move the seat back and forth to be sure the seat is locked in place See Seat Adjustment on page 3 3 To adjust the seatback...

Page 13: ...oving the front or rear of the control up or down See Power Seat Adjustment on page 3 4 Power Reclining Seatback To adjust a power seatback if equipped Tilt the top of the control rearward to recline Tilt the top of the control forward to raise See Power Reclining Seatbacks under Reclining Seatbacks on page 3 5 Manual Lumbar Move the lever up or down to increase or decrease lumbar support See Lumb...

Page 14: ...seat and the head restraint height in the proper position For more information see Head Restraints on page 3 2 and Seat Adjustment on page 3 3 Safety Belts Refer to the following sections for important information on how to use safety belts properly Safety Belts on page 3 10 How to Wear Safety Belts Properly on page 3 14 Lap Shoulder Belt on page 3 19 Lap Belt on page 3 23 Lower Anchors and Tether...

Page 15: ...esired direction See Power Mirrors on page 2 14 Interior Mirror Vehicles with a manual rearview mirror can be adjusted by holding the mirror in the center to move it for a clearer view behind the vehicle Adjust the mirror to avoid glare from the headlamps behind Pull the lever located at the bottom of the mirror for nighttime use Return the lever to its original position for the day position See M...

Page 16: ...s opened This lamp can also be turned on by turning the instrument panel brightness control clockwise Reading Lamps The vehicle has reading lamps that also act as the dome lamp Press the button near each lamp to turn them on and off Map Lamps The vehicle has map lamps on the rearview mirror Push the button near each lamp to turn the map lamps on and off For more information on interior lighting se...

Page 17: ...lamps and other exterior lamps If Equipped Turns on the fog lamps For more information see Exterior Lamp Controls on page 6 1 Fog Lamps on page 6 5 Daytime Running Lamps DRL Automatic Headlamp System on page 6 3 Windshield Wiper Washer The lever is located on the left side of the steering column 8 Single wipe turn to 8 then release Several wipes hold the band on 8 longer 9 Turns the windshield wip...

Page 18: ...ystem The heating cooling defrost defog and ventilation can be controlled with either of these systems Dual Zone with Optional Heated Seat Controls A Fan Control B Outside Air C Recirculation D Air Delivery Mode Control E Air Conditioning F Driver and Passenger Heated Seats G Driver and Passenger Temperature Controls H Rear Window Defogger ...

Page 19: ... Impala Owner Manual 2011 In Brief 1 13 Single Zone A Fan Control B Outside Air C Temperature Control D Recirculation E Air Delivery Mode Control F Air Conditioning G Rear Window Defogger See Climate Control Systems on page 8 1 ...

Page 20: ...ations Seek or scan stations 4 Press to display additional text information related to the current FM RDS or XM station or CD MP3 or WMA song If information is available during XM CD MP3 or WMA playback the song title information displays on the top line of the display and artist information displays on the bottom line When information is not available No Info displays For more information about t...

Page 21: ...on on page 7 2 Setting the Clock To set the time and date for the Radio with CD MP3 1 Turn the radio on 2 Press H and the HR MIN MM DD and YYYY hour minute month day and year display 3 Press the pushbutton located below any one of the tabs that you want to change 4 Increase or decrease the time or date by turning f clockwise or counterclockwise For detailed instructions on setting the clock for yo...

Page 22: ...Bluetooth system it allows users with a Bluetooth enabled cell phone to make and receive hands free calls using the vehicle s audio system and controls The Bluetooth enabled cell phone must be paired with the Bluetooth system before it can be used in the vehicle Not all phones will support all functions For more information visit www gm com bluetooth For more information see Bluetooth on page 7 21...

Page 23: ...e volume Press to go to the next radio station while in AM FM or XM Press to go to the next track or chapter while sourced to the CD For more information see Steering Wheel Controls on page 5 3 Cruise Control The cruise control buttons are located on the left side of the steering wheel J Press to turn cruise control on and off The indicator is lit when cruise control is on RES Press briefly to mak...

Page 24: ...ee Power Outlets on page 5 8 Performance and Maintenance Traction Control System TCS The vehicle may have a traction control system which limits wheel spin The system turns on automatically every time the vehicle is started For vehicles with traction control press and release i on the instrument panel to turn off traction control F illuminates and the appropriate DIC message displays See Ride Cont...

Page 25: ...onitor This vehicle may have a Tire Pressure Monitor System TPMS The TPMS warning light alerts you to a significant loss in pressure of one of the vehicle s tires If the warning light comes on stop as soon as possible and inflate the tires to the recommended pressure shown on the Tire and Loading Information label See Vehicle Load Limits on page 9 12 The warning light will remain on until the tire...

Page 26: ...leaded gasoline or ethanol fuel containing up to 85 ethanol E85 See Fuel E85 85 Ethanol on page 9 38 For all other vehicles use only the unleaded gasoline described under Recommended Fuel on page 9 35 Driving for Better Fuel Economy Driving habits can affect fuel mileage Here are some driving tips to get the best fuel economy possible Avoid fast starts and accelerate smoothly Brake gradually and a...

Page 27: ...that includes online service reminders vehicle maintenance tips online owner manual special privileges and more Sign up today at www chevyownercenter com U S or www gm ca Canada OnStar OnStar uses several innovative technologies and live Advisors to provide a wide range of safety security navigation diagnostics and calling services Automatic Crash Response In a crash built in sensors can automatic...

Page 28: ...ar has an agreement with a wireless service provider for service in that area and the wireless service provider has coverage network capacity reception and technology compatible with OnStar service Service involving location information about your vehicle can t work unless GPS signals are available unobstructed and compatible with the OnStar hardware The vehicle has to have a working electrical sy...

Page 29: ...nStar Advisor cannot be heard If the light next to the OnStar buttons is red the system may not be functioning properly Push Q and request a vehicle diagnostic check If the light appears clear no light is appearing your OnStar subscription has expired and all services have been deactivated Push Q to confirm that the OnStar equipment is active OnStar If the vehicle is equipped with an active OnStar...

Page 30: ...Black plate 24 1 Chevrolet Impala Owner Manual 2011 1 24 In Brief 2 NOTES ...

Page 31: ... Locks 2 8 Delayed Locking 2 8 Automatic Door Locks 2 8 Lockout Protection 2 9 Safety Locks 2 9 Doors Trunk 2 10 Vehicle Security Vehicle Security 2 11 Anti Theft Alarm System 2 11 Immobilizer 2 12 Immobilizer Operation 2 12 Exterior Mirrors Convex Mirrors 2 14 Power Mirrors 2 14 Heated Mirrors 2 15 Interior Mirrors Manual Rearview Mirror 2 15 Automatic Dimming Rearview Mirror 2 15 Windows Windows...

Page 32: ... if a replacement key or additional key is needed Notice If the keys get locked in the vehicle it may have to be damaged to get them out Always carry a spare key If you are locked out of your vehicle contact Roadside Assistance See Roadside Assistance Program on page 13 6 for more information Remote Keyless Entry RKE System See Radio Frequency Statement on page 13 17 for information regarding Part...

Page 33: ...the parking lamps flash once to indicate locking has occurred If enabled through the DIC the horn chirps when Q is pressed again within five seconds See Vehicle Personalization on page 5 39 for additional information Pressing Q may arm the content theft deterrent system See Anti Theft Alarm System on page 2 11 K Unlock Press once to unlock the driver door If K is pressed again within five seconds ...

Page 34: ...he vehicle will work If a transmitter is lost or stolen a replacement can be purchased and programmed through your dealer When the replacement transmitter is programmed to the vehicle all remaining transmitters must also be programmed Any lost or stolen transmitters no longer work once the new transmitter is programmed Each vehicle can have up to eight transmitters programmed to it See your dealer...

Page 35: ...ing or air conditioning systems and rear window defogger When the remote start system is active and the vehicle has an automatic climate control system it will automatically regulate the inside temperature Normal operation of these systems will return after the ignition key is turned to ON RUN Laws in some communities may restrict the use of remote starters For example some laws may require a pers...

Page 36: ...s still running to extend the engine running time by 10 minutes from the time you repeat the steps for remote starting The remote start running time can be extended one time and only after the first remote start After entering the vehicle during a remote start insert and turn the key to ON RUN to drive the vehicle The engine will shut off automatically after 10 minutes unless a time extension has ...

Page 37: ...ng thrown out of the vehicle in a crash is increased if the doors are not locked So all passengers should wear safety belts properly and the doors should be locked whenever the vehicle is driven Young children who get into unlocked vehicles may be unable to get out A child can be overcome by extreme heat and can suffer permanent Continued WARNING Continued injuries or even death from heat stroke A...

Page 38: ...the doors will lock automatically after several seconds If any door is opened before this the timer will reset itself once all the doors have been closed again Pressing the driver or passenger power door lock switch again or the RKE transmitter button will override this feature Personal Choice Programming The delayed locking feature can be turned on or off using the Driver Information Center DIC t...

Page 39: ... on the inside edge of each rear door The rear doors must be opened to access them To assist in finding the lock the vehicle has the following To use the lock 1 Insert the key into the security lock slot and turn it so the slot is in the horizontal position 2 Close the door 3 Do the same for the other rear door To open a rear door when the security lock is on do the following 1 Unlock the door by ...

Page 40: ...m to a setting that brings in only outside air and set the fan speed to the highest setting See Climate Control System in the Index If the vehicle is equipped with a power liftgate disable the power liftgate function For more information about carbon monoxide see Engine Exhaust on page 9 24 Trunk Release To open the trunk from the outside press the trunk release button on the RKE transmitter if eq...

Page 41: ...in the dark trunk release handle located on the latch inside the trunk This handle will glow following exposure to light Pull the release handle to open the trunk from the inside Vehicle Security This vehicle has theft deterrent features however they do not make it impossible to steal Anti Theft Alarm System Your vehicle may have the optional content theft deterrent alarm system To activate the th...

Page 42: ...l arm when you use your RKE transmitter to lock the doors if the key is not in the ignition Disarming with the RKE Transmitter The alarm system will disarm when you use your RKE transmitter to unlock the doors The first time a remote unlock command is received three flashes will be seen and three horn chirps heard to indicate an alarm condition has occurred since last arming Disarming with Your Ke...

Page 43: ...it Breakers on page 10 38 If the engine still does not start with the other key the vehicle needs service If the vehicle does start the first key may be faulty See your dealer who can service the PASS Key III to have a new key made It is possible for the PASS Key III decoder to learn the transponder value of a new or replacement key Up to 10 keys may be programmed for the vehicle The following pro...

Page 44: ...e key or device that disarms or deactivates the theft deterrent system in the vehicle Exterior Mirrors Convex Mirrors WARNING A convex mirror can make things like other vehicles look farther away than they really are If you cut too sharply into the right lane you could hit a vehicle on the right Check the inside mirror or glance over your shoulder before changing lanes The passenger side mirror is...

Page 45: ...aytime and pull it for nighttime use Vehicles with OnStar have three control buttons at the bottom of the mirror See your dealer for more information about OnStar and how to subscribe to it See the OnStar Owner s Guide for more information about the services OnStar provides Automatic Dimming Rearview Mirror The vehicle may have an automatic dimming inside rearview mirror Automatic dimming reduces ...

Page 46: ...This may result in a pulsing sound when either rear window is down and the front windows are up To reduce the sound open either a front window or the sunroof if equipped Power Windows WARNING Leaving children in a vehicle with the keys is dangerous for many reasons Children or others could be badly injured or even killed They could operate the power windows or other controls or even make the vehic...

Page 47: ...e labeled AUTO This lets you lower the window completely without holding the switch Press the front of the switch to the second position and release To stop the window while it is lowering briefly pull up on the switch Window Lockout o Window Lockout The driver window switches also include a lockout switch Press the right side of the switch to prevent the rear passengers from using their window sw...

Page 48: ...s this switch again to activate the express open feature Press the close switch to stop movement of the sunroof The sunshade will automatically open when using express open A deflector will automatically pop up when the sunroof is opened The deflector will retract when the sunroof is closed R Close Press and hold this switch until the sunroof motor stops to close the sunroof or release the switch ...

Page 49: ...tem Airbag System 3 26 Where Are the Airbags 3 28 When Should an Airbag Inflate 3 30 What Makes an Airbag Inflate 3 31 How Does an Airbag Restrain 3 32 What Will You See After an Airbag Inflates 3 32 Passenger Sensing System 3 34 Servicing the Airbag Equipped Vehicle 3 40 Adding Equipment to the Airbag Equipped Vehicle 3 40 Airbag System Check 3 41 Replacing Airbag System Parts After a Crash 3 42 ...

Page 50: ...ed properly Adjust the head restraint so that the top of the restraint is at the same height as the top of the occupant s head This position reduces the chance of a neck injury in a crash The height of the head restraint can be adjusted Pull the head restraint up to raise it Try to move the head restraint to make sure that it is locked in place To lower the head restraint press the button located ...

Page 51: ...o be removed Front Seats Seat Adjustment WARNING You can lose control of the vehicle if you try to adjust a manual driver seat while the vehicle is moving The sudden movement could startle and confuse you or make you push a pedal when you do not want to Adjust the driver seat only when the vehicle is not moving To adjust the seat 1 Lift the bar under the front edge of the seat cushion to unlock th...

Page 52: ...as an armrest for the driver or front passenger when the center seat is unoccupied Power Seat Adjustment To adjust a power seat if equipped Move the seat forward or rearward by sliding the control forward or rearward Raise or lower the front or rear of the seat cushion by moving the front or rear of the control up or down The driver seat may have power reclining seatbacks See Power Reclining Seatb...

Page 53: ...nst your body Instead it will be in front of you In a crash you could go into it receiving neck or other injuries Continued WARNING Continued The lap belt cannot do its job either In a crash the belt could go up over your abdomen The belt forces would be there not at your pelvic bones This could cause serious internal injuries For proper protection when the vehicle is in motion have the seatback u...

Page 54: ...njury to the person sitting there Always push and pull on the seatbacks to be sure they are locked To recline a manual seatback 1 Lift the lever 2 Move the seatback to the desired position and then release the lever to lock the seatback in place 3 Push and pull on the seatback to make sure it is locked To return the seatback to the upright position 1 Lift the lever fully without applying pressure ...

Page 55: ... the seat heater to overheat An overheated seat heater may cause a burn or may damage the seat If available the buttons are on the climate control panel To operate the ignition must be on Press L or M to heat the driver or passenger seat cushion and seatback Press the button once for the highest setting With each press of the button the heated seat will change to the next lower setting and then to...

Page 56: ...reate an extended flat cargo area To flip the seat cushion and fold the seatback 1 Make sure the front seats are not reclined The seat cushion will not flip forward completely if the front seats are reclined 2 Flip the seat cushion forward by pulling up on the tab in the center of the seat cushion where the seatback meets the seat cushion 3 Lower the seatback by pulling forward on the tab on the o...

Page 57: ...ection needed in a crash The person wearing the belt could be seriously injured After raising the rear seatback always check to be sure that the safety belts are properly routed and attached and are not twisted 2 Make sure the safety belts are properly stowed over the seatback in all three seating positions 3 Flip the bottom seat cushion back into place Push down firmly on the seat cushion to make...

Page 58: ...e riding in these areas are more likely to be seriously injured or killed Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts Be sure everyone in the vehicle is in a seat and using a safety belt properly This vehicle has indicators as a reminder to buckle the safety belts See Safety Belt Reminders on page 5 14 for additional information In most ...

Page 59: ...1 Seats and Restraints 3 11 Why Safety Belts Work When you ride in or on anything you go as fast as it goes Take the simplest vehicle Suppose it is just a seat on wheels Put someone on it Get it up to speed Then stop the vehicle The rider does not stop ...

Page 60: ...il stopped by something In a real vehicle it could be the windshield or the instrument panel or the safety belts With safety belts you slow down as the vehicle does You get more time to stop You stop over more distance and your strongest bones take the forces That is why safety belts make such good sense ...

Page 61: ...tal systems only so they work with safety belts not instead of them Whether or not an airbag is provided all occupants still have to buckle up to get the most protection That is true not only in frontal collisions but especially in side and other collisions Q If I am a good driver and I never drive far from home why should I wear safety belts A You may be an excellent driver but if you are in a cr...

Page 62: ... vehicle in a crash And they can strike others in the vehicle who are wearing safety belts First before you or your passenger s wear a safety belt there is important information you should know Sit up straight and always keep your feet on the floor in front of you The lap part of the belt should be worn low and snug on the hips just touching the thighs In a crash this applies force to the strong p...

Page 63: ...shoulder belt should fit snugly against your body Q What is wrong with this A The lap belt is too loose It will not give nearly as much protection this way WARNING You can be seriously hurt if the lap belt is too loose In a crash you could slide under the lap belt and apply force on your abdomen This could cause serious or even fatal injuries The lap belt should be worn low and snug on the hips ju...

Page 64: ...e WARNING You can be seriously injured if the belt is buckled in the wrong place like this In a crash the belt would go up over your abdomen The belt forces would be there not on the pelvic bones This could cause serious internal injuries Always buckle the belt into the buckle nearest you Q What is wrong with this A The belt is over an armrest ...

Page 65: ...belt goes under the armrests Q What is wrong with this A The shoulder belt is worn under the arm It should be worn over the shoulder at all times WARNING You can be seriously injured if you wear the shoulder belt under your arm In a crash your body would move too far forward which would increase the chance of head and neck injury Also the belt would apply too much force to the ribs which are not a...

Page 66: ...y In a crash you would not be restrained by the shoulder belt Your body could move too far forward increasing the chance of head and neck injury You might also slide under the lap belt The belt force would then be applied right on the abdomen That could cause serious or fatal injuries The shoulder belt should go over the shoulder and across the chest Q What is wrong with this A The belt is twisted...

Page 67: ...cross you Do not let it get twisted The lap shoulder belt may lock if you pull the belt across you very quickly If this happens let the belt go back slightly to unlock it Then pull the belt across you more slowly If the shoulder portion of a passenger belt is pulled out all the way the child restraint locking feature may be engaged If this happens let the belt go back all the way and start again E...

Page 68: ...h the belt push the button on the buckle The belt should return to its stowed position Before a door is closed be sure the belt is out of the way If a door is slammed against a safety belt damage can occur to both the safety belt and the vehicle Shoulder Belt Height Adjuster The vehicle has shoulder belt height adjusters for the driver and right front passenger positions Adjust the height so the s...

Page 69: ...ld conditions for pretensioner activation are met And if the vehicle has side impact airbags safety belt pretensioners can help tighten the safety belts in a side crash Pretensioners work only once If the pretensioners activate in a crash they will need to be replaced and probably other new parts for the vehicle s safety belt system See Replacing Safety Belt System Parts After a Crash on page 3 25...

Page 70: ... the belt is not twisted and it lies flat The elastic cord must be under the belt and the guide on top WARNING A safety belt that is not properly worn may not provide the protection needed in a crash The person wearing the belt could be seriously injured The shoulder belt should go over the shoulder and across the chest These parts of the body are best able to take belt restraining forces ...

Page 71: ...nant women Like all occupants they are more likely to be seriously injured if they do not wear safety belts A pregnant woman should wear a lap shoulder belt and the lap portion should be worn as low as possible below the rounding throughout the pregnancy The best way to protect the fetus is to protect the mother When a safety belt is worn properly it is more likely that the fetus will not be hurt ...

Page 72: ... be able to unbuckle the safety belt quickly if necessary Safety Belt Extender If the vehicle s safety belt will fasten around you you should use it But if a safety belt is not long enough your dealer will order you an extender When you go in to order it take the heaviest coat you will wear so the extender will be long enough for you To help avoid personal injury do not let someone else use it and...

Page 73: ... safety belts clean and dry See Safety Belt Care on page 3 25 Safety Belt Care Keep belts clean and dry WARNING Do not bleach or dye safety belts It may severely weaken them In a crash they might not be able to provide adequate protection Clean safety belts only with mild soap and lukewarm water Replacing Safety Belt System Parts After a Crash WARNING A crash can damage the safety belt system in t...

Page 74: ...er A roof rail airbag for the driver and passenger directly behind the driver A roof rail airbag for the right front passenger and passenger seated directly behind the right front passenger All of the airbags in the vehicle will have the word AIRBAG embossed in the trim or on an attached label near the deployment opening For frontal airbags the word AIRBAG will appear on the middle part of the ste...

Page 75: ... close to any airbag when it inflates can be seriously injured or killed Do not sit unnecessarily close to any airbag as you would be if you were sitting on the edge of the seat or leaning forward Safety belts help keep you in position before and during a crash Always wear a safety belt even with airbags The driver should sit as far back as possible while still maintaining control of the vehicle O...

Page 76: ...bag symbol The system checks the airbag electrical system for malfunctions The light tells you if there is an electrical problem See Airbag Readiness Light on page 5 15 for more information Where Are the Airbags The driver frontal airbag is in the middle of the steering wheel The right front passenger frontal airbag is in the instrument panel on the passenger side ...

Page 77: ...ant and an airbag the airbag might not inflate properly or it might force the object into Continued WARNING Continued that person causing severe injury or even death The path of an inflating airbag must be kept clear Do not put anything between an occupant and an airbag and do not attach or put anything on the steering wheel hub or on or near any other airbag covering Do not use seat accessories t...

Page 78: ...a different crash speed than if the vehicle hits a moving object If the vehicle hits an object that deforms the airbags could inflate at a different crash speed than if the vehicle hits an object that does not deform If the vehicle hits a narrow object like a pole the airbags could inflate at a different crash speed than if the vehicle hits a wide object like a wall If the vehicle goes into an obj...

Page 79: ...use of the damage to a vehicle or because of what the repair costs were For frontal airbags inflation is determined by what the vehicle hits the angle of the impact and how quickly the vehicle slows down For seat mounted side impact and roof rail airbags deployment is determined by the location and severity of the side impact What Makes an Airbag Inflate In a deployment event the sensing system se...

Page 80: ...e the force of the impact more evenly over the occupant s upper body But airbags would not help in many types of collisions primarily because the occupant s motion is not toward those airbags See When Should an Airbag Inflate on page 3 30 for more information Airbags should never be regarded as anything more than a supplement to safety belts What Will You See After an Airbag Inflates After the fro...

Page 81: ...problems but cannot get out of the vehicle after an airbag inflates then get fresh air by opening a window or a door If you experience breathing problems following an airbag deployment you should seek medical attention The vehicle has a feature that may automatically unlock the doors turn on the interior lamps and hazard warning flashers and shut off the fuel system after the airbags inflate You c...

Page 82: ... include airbag modules and possibly other parts The service manual for your vehicle covers the need to replace other parts The vehicle has a crash sensing and diagnostic module which records information after a crash See Vehicle Data Recording and Privacy on page 13 15 and Event Data Recorders on page 13 16 Let only qualified technicians work on the airbag systems Improper service can mean that a...

Page 83: ...eat mounted side impact airbags and roof rail airbags are not affected by the passenger sensing system The passenger sensing system works with sensors that are part of the right front passenger seat The sensors are designed to detect the presence of a properly seated occupant and determine if the right front passenger frontal airbag should be enabled may inflate or not According to accident statis...

Page 84: ...No one can guarantee that an airbag will not deploy under some unusual circumstance even though the airbag is turned off Secure rear facing child restraints in a rear seat even if the airbag is off If you secure a forward facing child restraint in the right front seat always move the front passenger seat as far back as it will go It is better to secure the child restraint in a rear seat The passen...

Page 85: ...erly whether or not there is an airbag for that person WARNING If the airbag readiness light ever comes on and stays on it means that something may be wrong with the airbag system To help avoid injury to yourself or others have the vehicle serviced right away See Airbag Readiness Light on page 5 15 for more information including important safety information If the On Indicator is Lit for a Child R...

Page 86: ...n the child s seating posture and body build It is better to secure the child restraint in a rear seat If the Off Indicator is Lit for an Adult Size Occupant If a person of adult size is sitting in the right front passenger seat but the off indicator is lit it could be because that person is not sitting properly in the seat If this happens use the following steps to allow the system to detect that...

Page 87: ... the passenger sensing system Here is how The passenger sensing system may turn off the passenger airbag when liquid is soaked into the seat If this happens the off indicator will be lit and the airbag readiness light on the instrument panel will also be lit Liquid pooled on the seat that has not soaked in may make it more likely that the passenger sensing system will enable turn on the passenger ...

Page 88: ...rbag when it inflates Avoid yellow connectors They are probably part of the airbag system Be sure to follow proper service procedures and make sure the person performing work for you is qualified to do so Adding Equipment to the Airbag Equipped Vehicle Q Is there anything I might add to or change about the vehicle that could keep the airbags from working properly A Yes If you add things that chang...

Page 89: ...f the Customer Satisfaction Procedure in this manual See Customer Satisfaction Procedure on page 13 1 Q Because I have a disability I have to get my vehicle modified How can I find out whether this will affect my airbag system A If you have questions call Customer Assistance The phone numbers and addresses for Customer Assistance are in Step Two of the Customer Satisfaction Procedure in this manua...

Page 90: ...ms are working properly after a crash have them inspected and any necessary replacements made as soon as possible If an airbag inflates you will need to replace airbag system parts See your dealer for service If the airbag readiness light stays on after the vehicle is started or comes on when you are driving the airbag system may not work properly Have the vehicle serviced right away See Airbag Re...

Page 91: ... the booster seat Can proper safety belt fit be maintained for the length of the trip If yes continue If no return to the booster seat Q What is the proper way to wear safety belts A An older child should wear a lap shoulder belt and get the additional restraint a shoulder belt can provide The shoulder belt should not cross the face or neck The lap belt should fit snugly below the hips just touchi...

Page 92: ... this Never allow a child to wear the safety belt with the shoulder belt behind their back A child can be seriously injured by not wearing the lap shoulder belt properly In a crash the child would not be restrained by the shoulder belt The child could move too far Continued WARNING Continued forward increasing the chance of head and neck injury The child might also slide under the lap belt The bel...

Page 93: ...hildren to play with the safety belts Airbags plus lap shoulder belts offer protection for adults and older children but not for young children and infants Neither the vehicle s safety belt system nor its airbag system is designed for them Every time infants and young children ride in vehicles they should have the protection provided by appropriate child restraints Children who are not restrained ...

Page 94: ...hild restraints which are purchased by the vehicle owner are available in four basic types Selection of a particular restraint should take into consideration not only the child s weight height and age but also whether or not the restraint will be compatible with the motor vehicle in which it will be used For most basic types of child restraints there are many different models available When purcha...

Page 95: ...aints WARNING A young child s hip bones are still so small that the vehicle s regular safety belt may not remain low on the hip bones as it should Instead it may settle up around the child s abdomen In a crash the belt would apply force on a body area that is unprotected by any bony structure This alone could cause serious or fatal injuries To reduce the risk of serious or fatal injuries during a ...

Page 96: ... A child can be seriously injured or killed in a crash if the child restraint is not properly secured in the vehicle Secure the child restraint properly in the vehicle using the vehicle safety belt or LATCH system following the instructions that came with that child restraint and the instructions in this manual To help reduce the chance of injury the child restraint must be secured in the vehicle ...

Page 97: ...nstall child restraints In the U S refer to the National Highway Traffic Safety Administration NHTSA website to locate the nearest child safety seat inspection station For CPST availability in Canada check with Transport Canada or the Provincial Ministry of Transportation office Securing the Child within the Child Restraint WARNING A child can be seriously injured or killed in a crash if the child...

Page 98: ...stem is fail safe No one can guarantee that an airbag will not deploy under some unusual circumstance even though it is turned off Secure rear facing child restraints in a rear seat even if the airbag is off If you secure a forward facing child restraint in the right front seat always move the front passenger seat as far back as it will go It is better to secure the child restraint in a rear seat ...

Page 99: ...allation of a child restraint easier The LATCH system uses anchors in the vehicle and attachments on the child restraint that are made for use with the LATCH system Make sure that a LATCH compatible child restraint is properly installed using the anchors or use the vehicle s safety belts to secure the restraint following the instructions that came with that restraint and also the instructions in t...

Page 100: ...traint connects to the top tether anchor in the vehicle in order to reduce the forward movement and rotation of the child restraint during driving or in a crash Your child restraint may have a single tether A or a dual tether C Either will have a single attachment B to secure the top tether to the anchor Some child restraints that have a top tether are designed for use with or without the top teth...

Page 101: ... the lower anchors each seating position with lower anchors has two labels near the crease between the seatback and the seat cushion To assist you in locating the top tether anchors the top tether anchor symbol is located on the cover The top tether anchors are located under the covers on the rear seatback filler panel behind each head restraint Be sure to use an anchor located on the same side of...

Page 102: ...nt Designed for the LATCH System WARNING If a LATCH type child restraint is not attached to anchors the child restraint will not be able to protect the child correctly In a crash the child could be seriously injured or killed Install a LATCH type child restraint properly using the anchors or use the vehicle safety belts to secure the restraint following the instructions that came with the child re...

Page 103: ... return the safety belt to its stowed position before folding the seat 1 Attach and tighten the lower attachments to the lower anchors If the child restraint does not have lower attachments or the desired seating position does not have lower anchors secure the child restraint with the top tether and the safety belts Refer to your child restraint manufacturer instructions and the instructions in th...

Page 104: ...straint at the LATCH path and attempt to move it side to side and back and forth There should be no more than 2 5 cm 1 in of movement for proper installation Replacing LATCH System Parts After a Crash WARNING A crash can damage the LATCH system in the vehicle A damaged LATCH system may not properly secure the child restraint resulting in serious injury or even death in a crash To help make sure th...

Page 105: ...tether anchor if a national or local law requires that the top tether be anchored or if the instructions that come with the child restraint say that the top strap must be anchored In Canada the law requires that forward facing child restraints have a top tether and that the tether be attached If the child restraint does not have the LATCH system you will be using the safety belt to secure the chil...

Page 106: ... lock is set the belt can be tightened but not pulled out of the retractor 5 To tighten the belt push down on the child restraint pull the shoulder portion of the belt to tighten the lap portion of the belt and feed the shoulder belt back into the retractor When installing a forward facing child restraint it may be helpful to use your knee to push down on the child restraint as you tighten the bel...

Page 107: ...tether is attached to a top tether anchor disconnect it Securing Child Restraints Center Front Seat Position WARNING A child in a child restraint in the center front seat can be badly injured or killed by the frontal airbags if they inflate Never secure a child restraint in the center front seat It is always better to secure a child restraint in a rear seat Do not use child restraints in the cente...

Page 108: ...loy under some unusual circumstance even though it is turned off Secure rear facing child restraints in a rear seat even if the airbag is off If you secure a forward facing child restraint in the right front seat always move the front passenger seat as far back as it will go It is better to secure the child restraint in a rear seat See Passenger Sensing System on page 3 34 for additional informati...

Page 109: ... indicator should light and stay lit when the vehicle is started See Passenger Airbag Status Indicator on page 5 16 2 Put the child restraint on the seat 3 Pick up the latch plate and run the lap and shoulder portions of the vehicle s safety belt through or around the restraint The child restraint instructions will show you how 4 Push the latch plate into the buckle until it clicks Position the re...

Page 110: ... and 6 7 Before placing a child in the child restraint make sure it is securely held in place To check grasp the child restraint at the safety belt path and attempt to move it side to side and back and forth When the child restraint is properly installed there should be no more than 2 5 cm 1 in of movement If the airbag is off the off indicator in the passenger airbag status indicator will come on...

Page 111: ...4 2 Storage Compartments Glove Box Lift up on the glove box lever to open it Cupholders Cupholders may be built into the front center console front portion of the front center seat and rear armrest of the vehicle Sunglasses Storage A storage compartment for sunglasses may be located above the rearview mirror Push on the cover to open the compartment Armrest Storage For vehicles with a rear seat ar...

Page 112: ...rage areas See Rear Seats Split Folding on page 3 8 for more information Center Console Storage For vehicles with a front center console storage area open it by pulling up on the latch located in the front of the console cover There may be a removable tray inside Additional Storage Features Convenience Net For vehicles with a convenience net it is located in the rear Use it to store small loads as...

Page 113: ...rning Light 5 20 Antilock Brake System ABS Warning Light 5 21 Electronic Stability Control ESC Indicator Light 5 21 Traction Control System TCS Warning Light 5 22 Engine Coolant Temperature Warning Light 5 23 Tire Pressure Light 5 23 Engine Oil Pressure Light 5 24 Security Light 5 25 High Beam On Light 5 25 Front Fog Lamp Light 5 25 Cruise Control Light 5 25 Information Displays Driver Information...

Page 114: ...ystem Universal Remote System 5 45 Universal Remote System Programming 5 45 Universal Remote System Operation 5 51 Controls Steering Wheel Adjustment The tilt wheel lever is located on the left side of the steering column To adjust the steering wheel 1 Hold the wheel and pull the lever toward you 2 Move the steering wheel up or down 3 Release the lever to lock the steering wheel in place Do not ad...

Page 115: ...ncoming call or end a current call b g Mute Push to Talk Press to silence the vehicle speakers only Press again to turn the sound on For vehicles with OnStar or Bluetooth systems press and hold b g for longer than two seconds to interact with those systems See the OnStar Owner s Guide and Bluetooth on page 7 21 for more information SRCE Source Press to choose between the radio AM FM XM CD and auxi...

Page 116: ...ntil it cools down Windshield Washer Push the paddle L at the top of the lever to spray washer fluid on the windshield The wipers run for several sweeps and then either stop or return to the preset speed The ignition key must be in ACC ACCESSORY or ON RUN for this to work See Washer Fluid on page 10 25 WARNING In freezing weather do not use the washer until the windshield is warmed Otherwise the w...

Page 117: ... variance is the difference between the earth s magnetic north and true geographic north If the compass is not set to the zone where you live the compass may give false readings The compass must be set to the variance zone in which the vehicle is traveling To adjust for compass variance use the following procedure Compass Variance Zone Procedure 1 Do not set the compass zone when the vehicle is mo...

Page 118: ...g with the compass Such interference may be caused by a magnetic CB or cell phone antenna mount a magnetic emergency light magnetic note pad holder or any other magnetic item Turn off the vehicle move the magnetic item then turn on the vehicle and calibrate the compass To calibrate the compass use the following procedure Compass Calibration Procedure 1 Before calibrating the compass make sure the ...

Page 119: ...il the clock display stops flashing to set the currently displayed time or wait five seconds until the flashing stops and the current time displayed is automatically set To change the time default setting from 12 hour to 24 hour press the H button until 12H or 24H is displayed Once 12H or 24H is displayed turn the f knob to the desired option to select the setting Press the H button again to apply...

Page 120: ...th day year to day month year 1 Press the H button and then the pushbutton located under the forward arrow tab The time 12H and 24H and the date MM DD YYYY month day and year and DD MM YYYY day month and year displays 2 Press the pushbutton located under the desired option 3 Press the H or MENU button again to apply the selected default or let the screen time out Power Outlets The vehicle has thre...

Page 121: ...adding electrical equipment be sure to follow the proper installation instructions included with the equipment See Add On Electrical Equipment on page 9 48 Notice Hanging heavy equipment from the power outlet can cause damage not covered by the vehicle warranty The power outlets are designed for accessory power plugs only such as cell phone charge cords Cigarette Lighter The vehicle may have a cig...

Page 122: ...omething is wrong before it becomes serious enough to cause an expensive repair or replacement Paying attention to the warning lights and gauges could prevent injury Warning lights come on when there could be a problem with a vehicle function Some warning lights come on briefly when the engine is started to indicate they are working Gauges can indicate when there could be a problem with a vehicle ...

Page 123: ...Black plate 11 1 Chevrolet Impala Owner Manual 2011 Instruments and Controls 5 11 Instrument Cluster English Uplevel Shown Base and Metric Similar ...

Page 124: ...mbers might not be accurate If the vehicle needs a new odometer installed it must be set to the mileage total of the old odometer If that is not possible then it will be set at zero and a label must be put on the driver door to show the old mileage reading of the vehicle when the new odometer was installed Tachometer The tachometer displays the engine speed in revolutions per minute rpm Notice If ...

Page 125: ...f these show a problem with the fuel gauge At the gas station the gas pump shuts off before the gauge reads full It takes a little more or less fuel to fill up than the gauge indicated For example the gauge may have indicated the tank was half full but it actually took a little more or less than half the fuel tank s capacity to fill the tank The gauge moves a little when while turning a corner or ...

Page 126: ... remind a driver to fasten the safety belt unless the driver safety belt is already buckled The safety belt light comes on and stays on for several seconds then flashes for several more This chime and light are repeated if the driver remains unbuckled and the vehicle is in motion If the driver safety belt is already buckled neither the chime nor the light comes on Passenger Safety Belt Reminder Li...

Page 127: ...es there is an electrical problem The system check includes the airbag sensor the pretensioners the airbag modules the wiring and the crash sensing and diagnostic module For more information on the airbag system see Airbag System on page 3 26 The airbag readiness light flashes for a few seconds when the engine is started If the light does not come on then have it fixed immediately WARNING If the a...

Page 128: ...o let you know the status of the right front passenger frontal airbag If the word ON or the on symbol is lit on the passenger airbag status indicator it means that the right front passenger frontal airbag is enabled may inflate If the word OFF or the off symbol is lit on the airbag status indicator it means that the passenger sensing system has turned off the right front passenger frontal airbag I...

Page 129: ... page 5 30 for more information This light could indicate that there are problems with a generator drive belt or that there is an electrical problem Have it checked right away If the vehicle must be driven a short distance with the light on turn off accessories such as the radio and air conditioner Malfunction Indicator Lamp A computer system called OBD II On Board Diagnostics Second Generation mo...

Page 130: ...r than those of the same Tire Performance Criteria TPC can affect the vehicle s emission controls and can cause this light to come on Modifications to these systems could lead to costly repairs not covered by the vehicle warranty This could also result in a failure to pass a required Emission Inspection Maintenance test See Accessories and Modifications on page 10 3 This light comes on during a ma...

Page 131: ...ty fuel Poor fuel quality causes the engine not to run as efficiently as designed and can cause stalling after start up stalling when the vehicle is changed into gear misfiring hesitation on acceleration or stumbling on acceleration These conditions might go away once the engine is warmed up If one or more of these conditions occurs change the fuel brand used It will require at least one full tank...

Page 132: ...of two hydraulic circuits If one circuit is not working the remaining circuit can still work to stop the vehicle For normal braking performance both circuits need to be working If the warning light comes on there is a brake problem Have the brake system inspected right away English Metric This light should come on briefly when the engine is started If it does not come on then have it fixed so it w...

Page 133: ... ignition off Then start the engine again to reset the system If the ABS light stays on or comes on again while driving the vehicle needs service If the regular brake system warning light is not on the vehicle still has brakes but not antilock brakes If the regular brake system warning light is also on the vehicle does not have antilock brakes and there is a problem with the regular brakes See Bra...

Page 134: ...System TCS and StabiliTrak warning light this light comes on briefly when the engine is started If it does not have the vehicle serviced by your dealer If the system is working normally the indicator light then goes off When the system is active the light flashes while the system is limiting wheel spin or assisting with controlling the vehicle If it stays on or comes on while driving a SERVICE TRA...

Page 135: ...eat See Engine Overheating on page 10 21 The vehicle s engine could be damaged and it might not be covered by the vehicle warranty Never drive with the engine coolant temperature warning light on The engine coolant temperature warning light comes on when the engine has overheated If this happens pull over and turn off the engine as soon as possible See Engine Overheating on page 10 21 for more inf...

Page 136: ...sequence repeats with every ignition cycle See Tire Pressure Monitor Operation on page 10 52 for more information Engine Oil Pressure Light WARNING Do not keep driving if the oil pressure is low The engine can become so hot that it catches fire Someone could be burned Check the oil as soon as possible and have the vehicle serviced Notice Lack of proper engine oil maintenance can damage the engine ...

Page 137: ... headlamps are in use See Headlamp High Low Beam Changer on page 6 3 for more information Front Fog Lamp Light The fog lamp lights come on when the fog lamps are in use The lights go out when the fog lamps are turned off See Fog Lamps on page 6 5 for more information Cruise Control Light The cruise control light comes on whenever the cruise control is set The light goes out when the cruise control...

Page 138: ...more information If your vehicle has these features the DIC also displays the compass direction and the outside air temperature when viewing the trip and fuel information The compass direction appears on the top right corner of the DIC display The outside air temperature automatically appears in the bottom right corner of the DIC display If there is a problem with the system that controls the temp...

Page 139: ...el button until TRIPA or TRIP B displays This display shows the current distance traveled in either miles mi or kilometers km since the last reset for each trip odometer Both trip odometers can be used at the same time Each trip odometer can be reset to zero separately by pressing the set reset button while the desired trip odometer is displayed The trip odometer has a feature called the retro act...

Page 140: ...economy than city driving If your vehicle is low on fuel the FUEL LEVEL LOW message displays See Fuel System Messages on page 5 34 for more information Average Economy Press the trip fuel button until AVG ECONOMY displays This display shows the approximate average miles per gallon mpg or liters per 100 kilometers L 100 km This number is calculated based on the number of mpg L 100 km recorded since...

Page 141: ...ance is recommended in the Maintenance Schedule in this manual See Scheduled Maintenance on page 11 2 for more information Remember you must reset the OIL LIFE yourself after each oil change It will not reset itself Also be careful not to reset the OIL LIFE accidentally at any time other than when the oil has just been changed It cannot be reset accurately until the next oil change To reset the en...

Page 142: ...ges may appear one after another Some messages may not require immediate action but you can press the set reset button to acknowledge that you received the message and clear it from the DIC display Pressing any of the DIC buttons also acknowledges and clears any messages Some messages cannot be cleared from the DIC display because they are more urgent These messages require action before they can ...

Page 143: ...m Warning Light on page 5 20 Door Ajar Messages DRIVER DOOR OPEN This message displays when the driver door is not closed properly Make sure that the door is closed completely HOOD OPEN If your vehicle has the remote start feature this message displays when the hood is not closed properly Make sure that the hood is closed completely See Hood on page 10 5 LEFT REAR DOOR OPEN This message displays w...

Page 144: ...overheating severe engine damage may occur If an overheat warning appears on the instrument panel cluster and or DIC stop the vehicle as soon as possible Do not increase the engine speed above normal idling speed See Engine Overheating on page 10 21 for more information This message displays when the engine coolant temperature is too hot Stop and allow the vehicle to idle until it cools down ENGIN...

Page 145: ...ur If a low oil pressure warning appears on the Driver Information Center DIC stop the vehicle as soon as possible Do not drive the vehicle until the cause of the low oil pressure is corrected See Engine Oil on page 10 7 for more information This message displays when the vehicle s engine oil pressure is low The oil pressure light also appears on the instrument panel cluster See Engine Oil Pressur...

Page 146: ...r needs to be replaced To replace the battery see Battery Replacement under Remote Keyless Entry RKE System Operation on page 2 3 Lamp Messages AUTOMATIC LIGHT CONTROL OFF This message displays when the automatic headlamps are turned off See Exterior Lamp Controls on page 6 1 for more information AUTOMATIC LIGHT CONTROL ON This message displays when the automatic headlamps are turned on See Exteri...

Page 147: ...ction Control System TCS Warning Light on page 5 22 See Traction Control System TCS on page 9 29 for more information Have the TCS serviced by your dealer as soon as possible STABILITRAK NOT READY If your vehicle has Electronic Stability Control ESC this message may display and the ESC TCS light on the instrument panel cluster may be on after first driving the vehicle and exceeding 30 km h 19 mph ...

Page 148: ... and it is not protecting the vehicle The vehicle usually restarts however you may want to take the vehicle to your dealer before turning off the engine See Immobilizer Operation on page 2 12 for more information THEFT ATTEMPTED This message displays if the content theft deterrent system has detected a break in attempt while you were away from your vehicle See Anti Theft Alarm System on page 2 11 ...

Page 149: ...essure Monitor System TPMS this message displays if a part on the TPMS is not working properly The tire pressure light also flashes and then remains on during the same ignition cycle See Tire Pressure Light on page 5 23 Several conditions may cause this message to appear See Tire Pressure Monitor Operation on page 10 52 for more information If the warning comes on and stays on there may be a probl...

Page 150: ...ts on page 9 12 and Tire Pressure on page 10 49 The DIC also shows the tire pressure values See Driver Information Center DIC on page 5 26 Transmission Messages SERVICE TRANSMISSION This message displays when there is a problem with the transmission See your dealer for service TRANSMISSION HOT IDLE ENGINE This message displays when the transmission fluid in your vehicle is too hot Stop the vehicle...

Page 151: ...ustomization preferences use the following procedure Entering the Feature Settings Menu 1 Turn the ignition on and place the vehicle in P Park To avoid excessive drain on the battery it is recommended that the headlamps are turned off 2 Press the customization button to enter the feature settings menu If the menu is not available FEATURE SETTINGS AVAILABLE IN PARK will display Before entering the ...

Page 152: ...utomatic door unlocking feature It also allows you to select which doors and when the doors will automatically unlock See Programmable Automatic Door Unlock under Automatic Door Locks on page 2 8 for more information Press the customization button until AUTO DOOR UNLOCK appears on the DIC display Press the set reset button once to access the settings for this feature Then press the customization b...

Page 153: ...he lock button on the RKE transmitter HORN LIGHTS ON default The exterior lamps will flash when you press the lock button on the RKE transmitter and the horn will sound when the lock button is pressed again within five seconds of the previous command NO CHANGE No change will be made to this feature The current setting will remain To select a setting press the set reset button while the desired set...

Page 154: ...on 30 SECONDS default The exterior lamps will stay on for 30 seconds 1 MINUTE The exterior lamps will stay on for one minute 2 MINUTES The exterior lamps will stay on for two minutes NO CHANGE No change will be made to this feature The current setting will remain To select a setting press the set reset button while the desired setting is displayed on the DIC APPROACH LIGHTING This feature allows y...

Page 155: ...to a loud level NO CHANGE No change will be made to this feature The current setting will remain There is no default for chime volume The volume will stay at the last known setting To select a setting press the set reset button while the desired setting is displayed on the DIC REMOTE START If your vehicle has this feature it allows you to turn the remote start off or on The remote start feature al...

Page 156: ...settings To select a setting press the set reset button while the desired setting is displayed on the DIC EXIT FEATURE SETTINGS This feature allows you to exit the FEATURE SETTINGS menu Press the customization button until FEATURE SETTINGS PRESS V TO EXIT appears in the DIC display Press the set reset button once to exit the menu If you do not exit pressing the customization button again will retu...

Page 157: ... have the stop and reverse feature This includes any garage door opener model manufactured before April 1 1982 Read the instructions completely before attempting to program the transmitter Because of the steps involved it may be helpful to have another person available to assist in programming the transmitter Be sure to keep the original remote control transmitter for use in other vehicles as well...

Page 158: ...entire procedure before starting Otherwise the device will time out and the procedure will have to be repeated To program up to three devices 1 From inside the vehicle press the two outside buttons at the same time for one to two seconds and immediately release them 2 In the garage locate the garage door opener receiver motor head unit Locate the Learn or Smart button It can usually be found where...

Page 159: ...lete To program another Rolling Code device such as an additional garage door opener a security device or home automation device repeat Steps 1 through 5 choosing a different function button in Step 3 than what was used for the garage door opener If these instructions do not work the garage door opener is probably a Fixed Code unit Follow the Programming instructions that follow for a Fixed Code g...

Page 160: ...ave between 8 to 12 dip switches depending on the brand of transmitter The garage door opener receiver motor head unit could also have a row of dip switches that can be used when programming the Universal Home Remote If the total number of switches on the motor head and hand held transmitter is different or if the dip switch settings are different use the dip switch settings on the motor head unit...

Page 161: ...te Left When a switch is in the down position write Right If a switch is set between the up and down position write Middle The switch settings written down in Step 2 will now become the button strokes to be entered into the Universal Home Remote in Step 4 Be sure to enter the switch settings written down in Step 2 in order from left to right into the Universal Home Remote when completing Step 4 3 ...

Page 162: ...nd release all three buttons at the same time The indicator lights will turn on 6 Press and hold the button that will be used to control the garage door until the garage door moves The indicator light above the selected button should slowly blink This button may need to be held for up to 55 seconds 7 Immediately release the button when the garage door moves The indicator light will blink rapidly u...

Page 163: ...emote Buttons The programmed buttons should be erased when the vehicle is sold or the lease ends To erase either Rolling Code or Fixed Code on the Universal Home Remote device 1 Press and hold the 2 outside buttons at the same time for approximately 20 seconds until the indicator lights located directly above the buttons begin to blink rapidly 2 Once the indicator lights begin to blink release bot...

Page 164: ...Black plate 52 1 Chevrolet Impala Owner Manual 2011 5 52 Instruments and Controls 2 NOTES ...

Page 165: ...rn and Lane Change Signals 6 4 Fog Lamps 6 5 Interior Lighting Instrument Panel Illumination Control 6 5 Courtesy Lamps 6 5 Dome Lamps 6 6 Reading Lamps 6 6 Lighting Features Entry Lighting 6 6 Delayed Entry Lighting 6 7 Delayed Exit Lighting 6 7 Parade Dimming 6 7 Battery Load Management 6 7 Battery Power Protection 6 8 Exterior Lighting Exterior Lamp Controls The exterior lamps control is locate...

Page 166: ...Instrument Panel Lights Taillamps License Plate Lamps Parking Lamps Turns on the parking lamps together with the following Instrument Panel Lights Taillamps License Plate Lamps 2 Headlamps Turns on the headlamps together with the following lamps listed below When the headlamps are turned on while the vehicle is on the headlamps will turn off automatically 10 minutes after the ignition is turned of...

Page 167: ...ning Lamps DRL can make it easier for others to see the front of your vehicle during the day Fully functional daytime running lamps are required on all vehicles first sold in Canada The DRL system makes the low beam headlamps come on at a reduced brightness when the following conditions are met The ignition is in the ON RUN position The exterior lamps control is in AUTO The engine is running When ...

Page 168: ...rn or lane change Move the lever all the way up or down to signal a turn Raise or lower the lever until the arrow starts to flash to signal a lane change Hold it there until the lane change is completed If the lever is briefly pressed and released the turn signal flashes three times The lever returns to its starting position whenever it is released If after signaling a turn or lane change the arro...

Page 169: ... the fog lamps Interior Lighting Instrument Panel Illumination Control D Instrument Panel Brightness The knob with this symbol on it is located next to the exterior lamps control to the left of the steering wheel Push the knob in all the way until it extends out and then turn the knob clockwise or counterclockwise to brighten or dim the lights Push the knob back in when finished Courtesy Lamps Whe...

Page 170: ...come on and stay on for a set time whenever the unlock symbol is pressed on the Remote Keyless Entry RKE transmitter If a door is opened the lamps stay on while it is open and then turn off automatically about 20 seconds after the door is closed If the unlock symbol is pressed and no door is opened the lamps turn off after about 20 seconds Entry lighting includes a feature called theater dimming W...

Page 171: ...hting to work When the key is removed interior illumination activates and remains on until one of the following occurs The ignition is in ON RUN The power door locks are activated An illumination period of 20 seconds has elapsed If during the illumination period a door is opened the timed illumination period will be canceled and the interior lamps will remain on because a door is open Parade Dimmi...

Page 172: ...eeds It can increase engine idle speed to generate more power whenever needed It can temporarily reduce the power demands of some accessories Normally these actions occur in steps or levels without being noticeable In rare cases at the highest levels of corrective action this action may be noticeable to the driver If so a Driver Information Center DIC message might be displayed such as BATTERY SAV...

Page 173: ...ds could cause a crash resulting in injury or death to you or others Do not give extended attention to entertainment tasks while driving This system provides access to many audio and non audio listings To minimize taking your eyes off the road while driving do the following while the vehicle is parked Become familiar with the operation and controls of the audio system Set up the tone speaker adjus...

Page 174: ... even after the ignition is turned off See Retained Accessory Power RAP on page 9 21 for more information Theft Deterrent Feature TheftLock is designed to discourage theft of the vehicle s radio by learning a portion of the Vehicle Identification Number VIN The radio does not operate if it is stolen or moved to a different vehicle Operation Radio with CD Base ...

Page 175: ...ectly above the softkeys Using the Radio O Power Volume Press to turn the system on and off Turn to increase or decrease the volume Information Press to switch the display between the radio station frequency and the time While the ignition is off press this button to display the time Speed Compensated Volume SCV Radios with the Speed Compensated Volume SCV feature automatically adjust the radio vo...

Page 176: ...Treble displays 2 To adjust the setting do one of the following Turn the f knob Press SEEK or SEEK Press FWD or s REV EQ Equalization Press this button to choose bass and treble equalization settings designed for different types of music Selecting MANUAL or changing bass or treble returns the EQ to the manual bass and treble settings Unique EQ settings can be saved for each source Setting the Tone...

Page 177: ...s the EQ to the manual bass and treble settings Unique EQ settings can be saved for each source If the radio has a Bose audio system the EQ settings are either MANUAL or TALK Adjusting the Speakers Balance Fade Radio with CD To adjust the balance or fade 1 Press the button or press the f knob until the speaker control label displays 2 To adjust the setting do one of the following Turn the f knob P...

Page 178: ...S information This system relies upon receiving specific information from these stations and only works when the information is available While the radio is tuned to an FM RDS station the station name or call letters display In rare cases a radio station could broadcast incorrect information that causes the radio features to work improperly If this happens contact the radio station 4 Information R...

Page 179: ...ress and hold SEEK for a few seconds until the radio beeps once The radio goes to a station plays for a few seconds then goes to the next station Press SEEK again to stop scanning To scan preset stations in the selected band press and hold SEEK for four seconds until a double beep sounds The radio goes to a stored preset plays for a few seconds then goes to the next stored preset Press SEEK again ...

Page 180: ...ed pushbuttons store radio stations as presets Up to 18 stations 6 FM1 6 FM2 and 6 AM can be programmed on the six numbered buttons To store preset stations 1 Tune to a radio station 2 Press and hold one of the 6 numbered pushbuttons for 3 seconds until a beep sounds 3 Repeat Steps 1 and 2 to store additional radio stations Storing a Radio Station as a Favorite Radio with CD MP3 Radios that have a...

Page 181: ...ss 4 to display additional text information related to the current XM channel If information is available the song title information displays on the top line of the display and artist information displays on the bottom line When information is not available NO INFO displays Auto Text Satellite Radio Service If additional information is available for the current song being played Auto Text will aut...

Page 182: ...ation Press SEEK again to stop scanning s REV Press to go to the previous XM category FWD Press to go to the next XM category Finding a Category CAT Channel To find XM channels in a category 1 Press the CAT button to display the category tabs Continue pressing the CAT button until the desired category name displays Radios with CD and DVD can also navigate the category list by pressing the FWD or t...

Page 183: ... while the vehicle is parked See Defensive Driving on page 9 2 Tune to stored radio stations using the presets favorites button and steering wheel controls if the vehicle has this feature Up to 36 stations can be programmed as favorites using the 6 softkeys below the radio station frequency tabs and by using the FAV button Press the FAV button to go through up to 6 pages of favorites each having 6...

Page 184: ...ctioning correctly but the vehicle is in a location that is blocking the XM signal When the vehicle is moved into an open area the signal should return Loading XM The audio system is acquiring and processing audio and text data No action is needed This message should disappear shortly Channel Off Air This channel is not currently in service Tune in to another channel Channel Unauth This channel is...

Page 185: ...within a short period of time the receiver or antenna could have a fault Consult with your dealer Check XM Receivr If this message does not clear within a short period of time the receiver could have a fault Consult with your dealer XM Not Available If this message does not clear within a short period of time the receiver could have a fault Consult with your dealer Radio Reception Frequency interf...

Page 186: ... battery or simply having the phone on This interference causes an increased level of static while listening to the radio If static is received while listening to the radio unplug the cellular phone and turn it off Backglass Antenna The AM FM antenna is integrated with the rear window defogger located in the rear window Make sure that the inside surface of the rear window is not scratched and that...

Page 187: ...dio Players CD Player Some CD players can play MP3 CD R or CD RW discs See MP3 later in this section for more information The CD player can play the smaller 8 cm 3 in single discs with an adapter ring Care of the CD Player Do not add labels to a disc It could get caught in the CD player Use a marking pen to write on the top of the disc if a description is needed Do not use CD lens cleaners They co...

Page 188: ...ject the disc If the disc is not removed after several seconds the CD player automatically pulls the disc back in Playing a CD When a CD is inserted into the player the CD symbol displays As each new track starts to play the track number displays If the ignition or radio is turned off when a CD is in the player the CD stays in the player If the ignition or radio is turned on when a CD is in the pl...

Page 189: ...ut Device Found may display Softkeys The six softkeys below the radio display are used to control functions that display as tabs The softkeys below the radio display control the following features RDM Random Tracks can be listened to in random rather than sequential order To use random 1 Press the softkey below the RDM tab until Random Current Disc displays 2 Press the softkey again to turn off ra...

Page 190: ...sion of the filename is not displayed Playlists Discs that have playlists that were created using WinAmp MusicMatch or Real Jukebox software can be accessed however there is no playlist editing capability using the radio These playlists are treated as special folders containing compressed audio song files Playing an MP3 Order of Play Tracks are played in the following order Play begins from the fi...

Page 191: ...mation about the current track BAND Press to listen to the radio while an MP3 disc is playing The MP3 disc remains inside the CD player CD AUX CD Auxiliary Press to play an MP3 disc while listening to the radio or a portable audio device Press this button again and the system automatically searches for an auxiliary input device such as a portable audio player If a portable audio player is not conn...

Page 192: ...ack by artist to playback by album 1 Press the softkey located below the Sort By tab 2 Press one of the softkeys below the Album tab from the sort screen 3 Press the softkey below the Back tab to return to the main music navigator screen The album name displays on the second line between the arrows and songs from the current album begins to play Once all songs from that album have played the playe...

Page 193: ...button to begin playing audio from the device over the vehicle speakers O Power Volume Turn to increase or decrease the volume of the portable player Additional volume adjustments might need to be made from the portable device BAND Press to listen to the radio while a portable audio device is playing The portable audio device continues playing until it is stopped or turned off CD AUX CD Auxiliary ...

Page 194: ...em can use a Bluetooth capable cell phone with a Hands Free Profile to make and receive phone calls The system can be used while the key is in the ON RUN or ACC ACCESSORY position The range of the Bluetooth system can be up to 9 1 m 30 ft Not all phones support all functions and not all phones are guaranteed to work with the in vehicle Bluetooth system See www gm com bluetooth for more information...

Page 195: ...efore it can be used See the cell phone manufacturer s user guide for Bluetooth functions before pairing the cell phone If a Bluetooth phone is not connected calls will be made using OnStar Hands Free Calling if equipped Refer to the OnStar Owner s Guide for more information Pairing Information Up to five cell phones can be paired to the Bluetooth system The pairing process is disabled when the ve...

Page 196: ...es paired to it If a paired cell phone is also connected to the vehicle the system responds with is connected after that phone name 1 Press and hold b g for two seconds 2 Say Bluetooth 3 Say List Deleting a Paired Phone If the phone name you want to delete is unknown see Listing All Paired and Connected Phones 1 Press and hold b g for two seconds 2 Say Bluetooth 3 Say Delete The system asks which ...

Page 197: ...tions Directory if equipped Using the Store Command 1 Press and hold b g for two seconds 2 Say Store 3 Say the phone number or group of numbers you want to store all at once with no pauses then follow the directions given by the system to save a name tag for this number Using the Digit Store Command If an unwanted number is recognized by the system say Clear at any time to clear the last number To...

Page 198: ...led by entering the digits one at a time Re dial This command is used to dial the last number used on the cell phone Using the Dial or Call Command 1 Press and hold b g for two seconds 2 Say Dial or Call 3 Say the entire number without pausing or say the name tag Once connected the person called will be heard through the audio speakers Using the Digit Dial Command The digit dial command allows a p...

Page 199: ...iting must be supported on the cell phone and enabled by the wireless service carrier Press b g to answer an incoming call when another call is active The original call is placed on hold Press b g again to return to the original call To ignore the incoming call no action is required Press c x to disconnect the current call and switch to the call on hold Three Way Calling Three way calling must be ...

Page 200: ...he audio in the vehicle 1 Press b g 2 Say Transfer Call Transferring Audio to the Bluetooth System from a Cell Phone During a call with the audio on the cell phone press b g The audio transfers to the vehicle If the audio does not transfer to the vehicle use the audio transfer feature on the cell phone See your cell phone manufacturer s user guide for more information Voice Pass Thru Voice pass th...

Page 201: ...Say Dial 3 Say the number or name tag to send Clearing the System Unless information is deleted out of the in vehicle Bluetooth system it will be retained indefinitely This includes all saved name tags in the phone book and phone pairing information For information on how to delete this information see the previous section Deleting a Paired Phone and the previous sections on deleting name tags Oth...

Page 202: ...Black plate 30 1 Chevrolet Impala Owner Manual 2011 7 30 Infotainment System 2 NOTES ...

Page 203: ...ehicle may have a dual or single climate control system The heating cooling defrost defog and ventilation can be controlled with this system For vehicles with heated seats see Heated Front Seats on page 3 7 Dual Zone with Optional Heated Seat Controls A Fan Control B Outside Air C Recirculation D Air Delivery Mode Control E Air Conditioning F Driver and Passenger Heated Seats G Driver and Passenge...

Page 204: ...crease the temperature 9 Fan Control Turn clockwise or counterclockwise to increase or decrease the fan speed Positioning the knob between two modes can select a combination of those modes If the airflow seems low when the fan is at the highest setting the passenger compartment air filter may need to be replaced There will be some airflow noticeable from the various outlets when driving even with ...

Page 205: ...mperature is below 4 C 40 F Air Conditioning Press to turn the air conditioning system on or off An indicator light comes on to show that it is on The air conditioning can be selected in any mode as long as the fan is on and the outside temperature is above freezing A flashing indicator light indicates that the air conditioning compressor is currently not available On hot days open the windows to ...

Page 206: ...s a warming grid to remove fog from the rear window Rear Window Defogger The rear window defogger turns off automatically after it has been activated for 10 minutes It can be turned off manually by pressing the button again or by turning the ignition to the LOCK OFF position The rear window defogger can be turned on again for additional window clearing The length of defogger operation will increas...

Page 207: ...tting the passenger compartment air filter if equipped may need to replaced For more information see Passenger Compartment Air Filter on page 8 5 and Scheduled Maintenance on page 11 2 If fogging reoccurs while in vent or bi level modes with mild temperature throughout the vehicle turn on the air conditioner to reduce windshield fogging Maintenance Passenger Compartment Air Filter The vehicle has ...

Page 208: ...r side of the vehicle halfway to center 4 Remove the air inlet grille retainers 5 Lift the air inlet grille and disconnect the washer hose at the quick connect 6 Remove the air inlet grille 7 Remove the water deflector plate 8 Remove the old passenger compartment air filter 9 Reverse the steps to install the new air filter For best climate control system performance reinstall the air filter For th...

Page 209: ...ark 9 23 Parking Over Things That Burn 9 24 Engine Exhaust Engine Exhaust 9 24 Running the Vehicle While Parked 9 25 Automatic Transmission Automatic Transmission 9 25 Brakes Antilock Brake System ABS 9 28 Parking Brake 9 29 Ride Control Systems Traction Control System TCS 9 29 Electronic Stability Control ESC 9 31 Cruise Control Cruise Control 9 32 Fuel Fuel 9 35 Recommended Fuel 9 35 Gasoline Sp...

Page 210: ... even a small amount of alcohol You can have a serious or even fatal collision if you drive after drinking Do not drink and drive or ride with a driver who has been drinking Ride home in a cab or if you are with a group designate a driver who will not drink Death and injury associated with drinking and driving is a global tragedy Alcohol affects four things that anyone needs to drive a vehicle jud...

Page 211: ...ing it is reaction time Average reaction time is about three fourths of a second But that is only an average It might be less with one driver and as long as two or three seconds or more with another Age physical condition alertness coordination and eyesight all play a part So do alcohol drugs and frustration But even in three fourths of a second a vehicle moving at 100 km h 60 mph travels 20 m 66 ...

Page 212: ... curves at a reasonable speed Traction in a curve depends on the condition of the tires and the road surface the angle at which the curve is banked and vehicle speed While in a curve speed is the one factor that can be controlled If there is a need to reduce speed do it before entering the curve while the front wheels are straight Try to adjust the speed so you can drive through the curve Maintain...

Page 213: ...ng the steering wheel at the recommended 9 and 3 o clock positions it can be turned a full 180 degrees very quickly without removing either hand But you have to act fast steer quickly and just as quickly straighten the wheel once you have avoided the object The fact that such emergency situations are always possible is a good reason to practice defensive driving at all times and wear safety belts ...

Page 214: ...ve drivers avoid most skids by taking reasonable care suited to existing conditions and by not overdriving those conditions But skids are always possible The three types of skids correspond to the vehicle s three control systems In the braking skid the wheels are not rolling In the steering or cornering skid too much speed or steering in a curve causes tires to slip and lose cornering force And in...

Page 215: ...t roads can reduce vehicle traction and affect your ability to stop and accelerate Always drive slower in these types of driving conditions and avoid driving through large puddles and deep standing or flowing water WARNING Wet brakes can cause crashes They might not work as well in a quick stop and could cause pulling to one side You could lose control of the vehicle After driving through a large ...

Page 216: ...tips include Keep the vehicle well ventilated Keep interior temperature cool Keep your eyes moving scan the road ahead and to the sides Check the rearview mirror and vehicle instruments often Hill and Mountain Roads Driving on steep hills or through mountains is different than driving on flat or rolling terrain Tips for driving in these conditions include Keep the vehicle serviced and in good shap...

Page 217: ... creating less traction or grip Wet ice can occur at about 0 C 32 F when freezing rain begins to fall resulting in even less traction Avoid driving on wet ice or in freezing rain until roads can be treated with salt or sand Drive with caution whatever the condition Accelerate gently so traction is not lost Accelerating too quickly causes the wheels to spin and makes the surface under the tires sli...

Page 218: ...at is blocking the exhaust pipe Check again from time to time to be sure snow does not collect there Open a window about 5 cm 2 in on the side of the vehicle that is away from the wind to bring in fresh air Fully open the air outlets on or under the instrument panel Adjust the climate control system to a setting that circulates the air inside the vehicle and set the fan speed to the highest settin...

Page 219: ... signal for help with the headlamps Do this as little as possible to save fuel If the Vehicle is Stuck Slowly and cautiously spin the wheels to free the vehicle when stuck in sand mud ice or snow If the vehicle has a traction system it can often help to free a stuck vehicle Refer to the vehicle s traction system in the Index If stuck too severely for the traction system to free the vehicle turn th...

Page 220: ...ries it might need to be towed out If the vehicle does need to be towed out see Towing the Vehicle on page 10 79 Vehicle Load Limits It is very important to know how much weight your vehicle can carry Two labels on your vehicle show how much weight it may properly carry the Tire and Loading Information label and the Vehicle Certification label WARNING Do not load the vehicle any heavier than the G...

Page 221: ...rmation on the Certification label It tells you the Gross Vehicle Weight Rating GVWR and the Gross Axle Weight Rating GAWR for the front and rear axle see Certification Label later in this section Steps for Determining Correct Load Limit 1 Locate the statement The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs on your vehicle s placard 2 Determine the combined weight ...

Page 222: ...rmine how this reduces the available cargo and luggage load capacity for your vehicle If your vehicle can tow a trailer see Trailer Towing on page 9 45 for important information on towing a trailer towing safety rules and trailering tips Example 1 A Maximum Vehicle Capacity Weight for Example 1 453 kg 1 000 lbs B Subtract Occupant Weight 68 kg 150 lbs 2 136 kg 300 lbs C Available Occupant and Carg...

Page 223: ...ght and seating positions The combined weight of the driver passengers and cargo should never exceed your vehicle s maximum vehicle capacity weight Certification Label A vehicle specific Certification label is found on the rear edge of the driver door The label shows the gross weight capacity of your vehicle called the Gross Vehicle Weight Rating GVWR The GVWR includes the weight of the vehicle al...

Page 224: ...vehicle If things like suitcases tools packages or anything else are put inside the vehicle they will go as fast as the vehicle goes If you have to stop or turn quickly or if there is a crash they will keep going WARNING Things inside the vehicle can strike and injure people in a sudden stop or turn or in a crash Put things in the cargo area of the vehicle In the cargo area put them as far forward...

Page 225: ...Trailer Towing on page 9 45 for the trailer towing capabilities of your vehicle and more information Following break in engine speed and load can be gradually increased Ignition Positions The ignition switch has four different positions To shift out of P Park the ignition must be in ON RUN and the brake pedal must be applied Notice Using a tool to force the key to turn in the ignition could cause ...

Page 226: ...ng wheel from left to right while turning the key to ACC ACCESSORY If this doesn t work then the vehicle needs service B ACC ACCESSORY This is the position in which you can operate the radio and windshield wipers while the engine is off To use ACC ACCESSORY turn the key clockwise C ON RUN This position can be used to operate the electrical accessories and to display some instrument panel cluster w...

Page 227: ... ignition key is turned to the START position and then released when the engine begins cranking the engine will continue cranking for a few seconds or until the vehicle starts If the engine does not start and the key is held in START cranking will be stopped after 15 seconds to prevent cranking motor damage To prevent gear damage this system also prevents cranking if the engine is already running ...

Page 228: ...could change the way the engine operates Before adding electrical equipment check with your dealer If you do not the engine might not perform properly Any resulting damage would not be covered by the vehicle warranty Engine Heater The engine coolant heater can provide easier starting and better fuel economy during engine warm up in cold weather conditions at or below 18 C 0 F Vehicles with an engi...

Page 229: ...d Shifting Into Park WARNING It can be dangerous to get out of the vehicle if the shift lever is not fully in P Park with the parking brake firmly set The vehicle can roll If you have left the engine running the vehicle can move suddenly You or others could be injured To be sure the vehicle will not move even when you are on fairly level ground use the steps that follow If you are pulling a traile...

Page 230: ...er is not fully in P Park with the parking brake firmly set And if you leave the vehicle with the engine running it could overheat and even catch fire You or others could be injured Do not leave the vehicle with the engine running If you have to leave the vehicle with the engine running be sure your vehicle is in P Park and the parking brake is firmly set before you leave it See Parking Brake on p...

Page 231: ...t If the console shift lever cannot be moved out of P Park 1 Apply and maintain the regular brakes 2 Turn the ignition to ON RUN position See Ignition Positions on page 9 17 for more information 3 Let up on the shift lever and make sure the shift lever is pushed all the way into P Park 4 Press the shift lever button 5 Then move the shift into the desired gear If you still cannot move the shift lev...

Page 232: ...ng garages tunnels deep snow that may block underbody airflow or tail pipes The exhaust smells or sounds strange or different The exhaust system leaks due to corrosion or damage The vehicle exhaust system has been modified damaged or improperly repaired Continued WARNING Continued There are holes or openings in the vehicle body from damage or after market modifications that are not completely seal...

Page 233: ...firmly set The vehicle can roll Do not leave the vehicle when the engine is running unless you have to If you have left the engine running the vehicle can move suddenly You or others could be injured To be sure the vehicle will not move even when you are on fairly level ground always set the parking brake and move the shift lever to P Park Follow the proper steps to be sure the vehicle will not mo...

Page 234: ...le the ignition is in ON RUN If you cannot shift out of P Park ease pressure on the shift lever and push the shift lever all the way into P Park as you maintain brake application Then press the shift lever button and move the shift lever into another gear See Shifting Out of Park on page 9 23 R Reverse Use this gear to back up Notice Shifting to R Reverse while the vehicle is moving forward could ...

Page 235: ...al driving However it reduces vehicle speed more than D Drive without using the brakes You might choose 3 Third instead of D Drive when driving on hilly winding roads when towing a trailer so there is less shifting between gears and when going down a steep hill 2 Second This position reduces vehicle speed even more than 3 Third without using the brakes You can use 2 Second on hills It can help con...

Page 236: ... rolling the computer will separately work the brakes at each wheel ABS can change the brake pressure to each wheel as required faster than any driver could This can help the driver steer around the obstacle while braking hard As the brakes are applied the computer keeps receiving updates on wheel speed and controls braking pressure accordingly Remember ABS does not change the time needed to get a...

Page 237: ...han 8 km h 5 mph Notice Driving with the parking brake on can overheat the brake system and cause premature wear or damage to brake system parts Make sure that the parking brake is fully released and the brake warning light is off before driving If you are towing a trailer and parking on any hill see Driving Characteristics and Towing Tips on page 9 42 Ride Control Systems Traction Control System ...

Page 238: ...driving accordingly See Ride Control System Messages on page 5 35 for more information To limit wheel spin especially in slippery road conditions TCS should always be left on But the system can be turned off if needed Turn the system off if the vehicle gets stuck in sand mud or snow and rocking the vehicle is required See If the Vehicle is Stuck on page 9 11 for more information To turn the system...

Page 239: ...stem Messages on page 5 35 This light will flash on the instrument panel cluster when the ESC system is both on and activated You may also feel or hear the system working this is normal When the light is on solid and the SERVICE STABILITRAK message is displayed the system will not assist the driver in maintaining directional control of the vehicle Adjust your driving accordingly See Ride Control S...

Page 240: ...may also turn off automatically if it determines that a problem exists with the system The SERVICE STABILITRAK message and the ESC TCS light will be on solid to warn the driver that ESC is disabled and requires service If the problem does not clear after restarting the vehicle you should see your dealer for service See Ride Control System Messages on page 5 35 for more information Adding non deale...

Page 241: ...erate Cancel Press to disengage cruise control without erasing the set speed from memory Setting Cruise Control The cruise control light on the instrument panel cluster comes on after the cruise control has been set to the desired speed See Instrument Cluster on page 5 11 If the cruise button is on when not in use it could get bumped and go into cruise when not desired Keep the cruise control swit...

Page 242: ...nother Vehicle While Using Cruise Control Use the accelerator pedal to increase vehicle speed When you take your foot off the pedal the vehicle will slow down to the cruise speed you set earlier Using Cruise Control on Hills How well the cruise control will work on hills depends upon the vehicle speed load and the steepness of the hills When going up steep hills you might have to step on the accel...

Page 243: ...can be found at www toptiergas com Vehicles that have a FlexFuel badge and a yellow fuel cap can use either unleaded gasoline or ethanol fuel containing up to 85 ethanol E85 See Fuel E85 85 Ethanol on page 9 38 For all other vehicles use only the unleaded gasoline described under Recommended Fuel on page 9 35 Recommended Fuel Use regular unleaded gasoline with a posted octane rating of 87 or highe...

Page 244: ... fuel is not available in states adopting California Emissions Standards the vehicle will operate satisfactorily on fuels meeting federal specifications but emission control system performance might be affected The malfunction indicator lamp could turn on and the vehicle might fail a smog check test See Malfunction Indicator Lamp on page 5 17 If this occurs return to your authorized dealer for dia...

Page 245: ...e can help clean deposits from fuel injectors and intake valves GM Fuel System Treatment PLUS is the only gasoline additive recommended by General Motors It is available at your dealer Gasolines containing oxygenates such as ethers and ethanol and reformulated gasolines might be available in your area We recommend that you use these gasolines if they comply with the specifications described earlie...

Page 246: ...eet ASTM Specification D 5798 By definition this means that fuel labeled E85 will have an ethanol content between 70 and 85 Filling the fuel tank with fuel mixtures that do not meet ASTM specifications can affect driveability and could cause the malfunction indicator lamp to come on To ensure quick starts in the wintertime the E85 fuel must be formulated properly for your climate according to ASTM...

Page 247: ...vehicle warranty Filling the Tank WARNING Fuel vapor burns violently and a fuel fire can cause bad injuries To help avoid injuries to you and others read and follow all the instructions on the fuel pump island Turn off the engine when refueling Do not smoke near fuel or when refueling the vehicle Do not use cellular phones Keep sparks flames and smoking materials away from fuel Do not leave the fu...

Page 248: ...ing the fuel cap turn it clockwise until it clicks Make sure the cap is fully installed The diagnostic system can determine if the fuel cap has been left off or improperly installed This would allow fuel to evaporate into the atmosphere See Malfunction Indicator Lamp on page 5 17 The TIGHTEN GAS CAP message displays on the Driver Information Center DIC if the fuel cap is not properly installed See...

Page 249: ...g the nozzle Contact should be maintained until the filling is complete Do not smoke while pumping fuel Do not use a cellular phone while pumping fuel Towing General Towing Information Only use towing equipment that has been designed for the vehicle Contact your dealer or trailering dealer for assistance with preparing the vehicle for towing a trailer See the following trailer towing information i...

Page 250: ...ted speed for trailers or no more than 90 km h 55 mph to save wear on the vehicle s parts Do not tow a trailer when the outside temperature is above 38 C 100 F Three important considerations have to do with weight the weight of the trailer the weight of the trailer tongue and the total weight on the vehicle s tires Driving with a Trailer Towing a trailer requires a certain amount of experience Get...

Page 251: ...urns Notice Making very sharp turns while trailering could cause the trailer to come in contact with the vehicle The vehicle could be damaged Avoid making very sharp turns while trailering When turning with a trailer make wider turns than normal Do this so the trailer will not strike soft shoulders curbs road signs trees or other objects Avoid jerky or sudden maneuvers Signal well in advance Turn ...

Page 252: ...ached can be dangerous If something goes wrong the rig could start to move People can be injured and both the vehicle and the trailer can be damaged When possible always park the rig on a flat surface If parking the rig on a hill 1 Press the brake pedal but do not shift into P Park yet Turn the wheels into the curb if facing downhill or into traffic if facing uphill 2 Have someone place chocks und...

Page 253: ... brakes may not work well or even at all The driver and passengers could be seriously injured The vehicle may also be damaged the resulting repairs would not be covered by the vehicle warranty Pull a trailer only if all the steps in this section have been followed Ask your dealer for advice and information about towing a trailer with the vehicle Notice Pulling a trailer improperly can damage the v...

Page 254: ... trailer are all important It can depend on any special equipment on the vehicle and the amount of tongue weight the vehicle can carry See Weight of the Trailer Tongue later in this section for more information Maximum trailer weight is calculated assuming only the driver is in the tow vehicle and it has all the required trailering equipment The weight of additional optional equipment passengers a...

Page 255: ...e numbers can be found on the Certification Tire label See Vehicle Load Limits on page 9 12 Make sure not to go over the GVW limit for the vehicle including the weight of the trailer tongue Towing Equipment Hitches It is important to have the correct hitch equipment Crosswinds large trucks going by and rough roads are a few reasons why the right hitch is needed Here are some rules to follow The re...

Page 256: ... hydraulic brake system If you do both brake systems will not work well or at all Does your trailer have its own brakes Be sure to read and follow the instructions for the trailer brakes so you will be able to install adjust and maintain them properly Conversions and Add Ons Add On Electrical Equipment Notice Do not add anything electrical to the vehicle unless you check with your dealer first Som...

Page 257: ...ion Operating Mode 10 24 Power Steering Fluid 10 24 Washer Fluid 10 25 Brakes 10 26 Brake Fluid 10 27 Battery 10 29 Starter Switch Check 10 29 Automatic Transmission Shift Lock Control Function Check 10 30 Ignition Transmission Lock Check 10 30 Park Brake and P Park Mechanism Check 10 30 Wiper Blade Replacement 10 31 Headlamp Aiming Headlamp Aiming 10 32 Bulb Replacement Bulb Replacement 10 33 Hal...

Page 258: ...8 Different Size Tires and Wheels 10 60 Uniform Tire Quality Grading 10 61 Wheel Alignment and Tire Balance 10 63 Wheel Replacement 10 63 Tire Chains 10 64 If a Tire Goes Flat 10 65 Tire Changing 10 66 Compact Spare Tire 10 74 Jump Starting Jump Starting 10 75 Towing Towing the Vehicle 10 79 Recreational Vehicle Towing 10 79 Appearance Care Exterior Care 10 81 Interior Care 10 85 Floor Mats 10 89 ...

Page 259: ...ed in Remote Keyless Entry transmitters may contain perchlorate materials Special handling may be necessary For additional information see www dtsc ca gov hazardouswaste perchlorate Accessories and Modifications Adding non dealer accessories or making modifications to the vehicle can affect vehicle performance and safety including such things as airbags braking stability ride and handling emission...

Page 260: ...using genuine GM Accessories Also see Adding Equipment to the Airbag Equipped Vehicle on page 3 40 Vehicle Checks Doing Your Own Service Work WARNING You can be injured and the vehicle could be damaged if you try to do service work on a vehicle without knowing enough about it Be sure you have sufficient knowledge experience the proper replacement parts and tools before attempting any vehicle maint...

Page 261: ...cord with all parts receipts and list the mileage and the date of any service work performed See Maintenance Records on page 11 9 Hood To open the hood do the following 1 Pull the interior hood release handle with this symbol on it It is located to the left of the parking brake pedal 2 Then go to the front of the vehicle and release the secondary hood latch located near the center of the hood fron...

Page 262: ...Black plate 6 1 Chevrolet Impala Owner Manual 2011 10 6 Vehicle Care Engine Compartment Overview 3 5 L V6 Engine Shown 3 9 L V6 Engine Similar ...

Page 263: ...mission Fluid Dipstick Out of View See Checking the Fluid Level under Automatic Transmission Fluid on page 10 12 K Brake Master Cylinder Reservoir See Brake Fluid under Brakes on page 10 26 L Engine Air Cleaner Filter See Engine Air Cleaner Filter on page 10 15 Engine Oil To ensure proper engine performance and long life careful attention must be paid to engine oil Following these simple but impor...

Page 264: ...ngine Oil If the oil is below the cross hatched area at the tip of the dipstick add 1 L 1 qt of the recommended oil and then recheck the level See Selecting the Right Engine Oil in this section for an explanation of what kind of oil to use For engine oil crankcase capacity see Capacities and Specifications on page 12 2 Notice Do not add too much oil Oil levels above or below the acceptable operati...

Page 265: ... engine oil Notice Use only engine oil that is approved to the dexos specification or an equivalent engine oil of the appropriate viscosity grade Engine oils approved to the dexos specification will show the dexos symbol on the container Failure to use the recommended engine oil or equivalent can result in engine damage not covered by the vehicle warranty If you are unsure whether the oil is appro...

Page 266: ...scosity oils such as SAE 10W 30 10W 40 or 20W 50 Cold Temperature Operation In an area of extreme cold where the temperature falls below 29 C 20 F an SAE 0W 30 oil should be used An oil of this viscosity grade will provide easier cold starting for the engine at extremely low temperatures When selecting an oil of the appropriate viscosity grade be sure to always select an oil that meets the require...

Page 267: ...e manufacturer s warnings about the use and disposal of oil products Used oil can be a threat to the environment If you change your own oil be sure to drain all the oil from the filter before disposal Never dispose of oil by putting it in the trash or pouring it on the ground into sewers or into streams or bodies of water Recycle it by taking it to a place that collects used oil Engine Oil Life Sy...

Page 268: ... the oil life system whenever the oil is changed How to Reset the Engine Oil Life System Reset the system whenever the engine oil is changed so that the system can calculate the next engine oil change Always reset the engine oil life to 100 after every oil change It will not reset itself To reset the system 1 Display OIL LIFE REMAINING on the DIC 2 Press and hold the SET RESET button on the DIC fo...

Page 269: ... checking the transmission fluid level if you have been driving When outside temperatures are above 32 C 90 F At high speed for quite a while In heavy traffic especially in hot weather While pulling a trailer To get the right reading the fluid should be at normal operating temperature which is 82 C to 93 C 180 F to 200 F Get the vehicle warmed up by driving about 24 km 15 mi when outside temperatu...

Page 270: ... pull it back out again 3 Check both sides of the dipstick and read the lower level The fluid level must be in the cross hatched area 4 If the fluid level is in the acceptable range push the dipstick back in all the way How to Add Fluid Refer to Recommended Fluids and Lubricants on page 11 6 to determine what kind of transmission fluid to use If the fluid level is low add only enough of the proper...

Page 271: ...river side of the vehicle See Engine Compartment Overview on page 10 6 for more information on location When to Inspect the Engine Air Cleaner Filter Inspect the air cleaner filter at the scheduled maintenance intervals and replace it at the first oil change after each 80 000 km 50 000 mi interval See Scheduled Maintenance on page 11 2 for more information If driving in dusty dirty conditions insp...

Page 272: ...ff can cause you or others to be burned The air cleaner not only cleans the air it helps to stop flames if the engine backfires Use caution when working on the engine and do not drive with the air cleaner filter off Notice If the air cleaner filter is off dirt can easily get into the engine which could damage it Always have the air cleaner filter in place when you are driving Cooling System The co...

Page 273: ... Get any leak fixed before you drive the vehicle Notice Using coolant other than DEX COOL can cause premature engine heater core or radiator corrosion In addition the engine coolant could require changing sooner at 50 000 km 30 000 mi or 24 months whichever occurs first Any repairs would not be covered by the vehicle warranty Always use DEX COOL silicate free coolant in the vehicle Engine Coolant ...

Page 274: ...up to 129 C 265 F engine temperature Protects against rust and corrosion Will not damage aluminum parts Helps keep the proper engine temperature Notice If an improper coolant mixture is used the engine could overheat and be badly damaged The repair cost would not be covered by the vehicle warranty Too much water in the mixture can freeze and crack the engine radiator heater core and other parts No...

Page 275: ...he coolant recovery tank To check the coolant level look for the COLD FILL line on the side of the coolant recovery tank that faces the engine If the level is not correct there may be a leak in the cooling system How to Add Coolant to the Recovery Tank WARNING You can be burned if you spill coolant on hot engine parts Coolant contains ethylene glycol and it will burn if the engine parts are hot en...

Page 276: ...sure cap even a little they can come out at high speed Never turn the cap when the cooling system including the surge tank pressure cap is hot Wait for the cooling system and surge tank pressure cap to cool if you ever have to turn the pressure cap If coolant is needed add the proper mixture directly to the radiator but be sure the cooling system is cool before this is done 1 Remove the pressure c...

Page 277: ... in the recovery tank is constantly low have a dealer service department inspect the vehicle for leaks Notice If the pressure cap is not tightly installed coolant loss and possible engine damage may occur Be sure the cap is properly and tightly secured Engine Overheating The vehicle has several indicators to warn of engine overheating There is a coolant temperature gauge and a warning light on the...

Page 278: ...amage from running the engine without coolant is not covered by the warranty Notice If the engine catches fire while driving with no coolant the vehicle can be badly damaged The costly repairs would not be covered by the vehicle warranty See Overheated Engine Protection Operating Mode on page 10 24 for information on driving to a safe place in an emergency If Steam is Coming from the Engine Compar...

Page 279: ...e Engine Compartment If an engine overheat warning is displayed but no steam can be seen or heard the problem may not be too serious Sometimes the engine can get a little too hot when the vehicle Climbs a long hill on a hot day Stops after high speed driving Idles for long periods in traffic Tows a trailer If the overheat warning is displayed with no sign of steam 1 Turn the air off 2 Turn the hea...

Page 280: ...ehicle to be driven to a safe place in an emergency situation If an overheated engine condition exists an overheat protection mode which alternates firing groups of cylinders helps prevent engine damage In this mode a significant loss in power and engine performance will be noticed The coolant temperature gauge will indicate an overheat condition exists Driving extended km mi and or towing a trail...

Page 281: ...hin the cross hatched area on the dipstick If the fluid is at the ADD mark fluid should be added What to Use To determine what kind of fluid to use see Recommended Fluids and Lubricants on page 11 6 Always use the proper fluid Notice Use of the incorrect fluid may damage the vehicle and the damages may not be covered by the vehicle s warranty Always use the correct fluid listed in Recommended Flui...

Page 282: ...n it is very cold This allows for fluid expansion if freezing occurs which could damage the tank if it is completely full Do not use engine coolant antifreeze in the windshield washer It can damage the windshield washer system and paint Brakes This vehicle has disc brakes Disc brake pads have built in wear indicators that make a high pitched warning sound when the brake pads are worn and new pads ...

Page 283: ...e to be of top quality and work well together if the vehicle is to have really good braking The vehicle was designed and tested with top quality brake parts When parts of the braking system are replaced be sure to get new approved replacement parts If this is not done the brakes might not work properly For example installing disc brake pads that are wrong for the vehicle can change the balance bet...

Page 284: ...What to Add Use only new DOT 3 brake fluid from a sealed container See Recommended Fluids and Lubricants on page 11 6 Always clean the brake fluid reservoir cap and the area around the cap before removing it This helps keep dirt from entering the reservoir WARNING With the wrong kind of fluid in the brake hydraulic system the brakes might not work well This could cause a crash Always use the prope...

Page 285: ...g around a battery without getting hurt Infrequent Usage Remove the black negative cable from the battery to keep the battery from running down Extended Storage Remove the black negative cable from the battery or use a battery trickle charger Starter Switch Check WARNING When you are doing this inspection the vehicle could move suddenly If the vehicle moves you or others could be injured 1 Before ...

Page 286: ...t applying the regular brake try to move the shift lever out of P Park with normal effort If the shift lever moves out of P Park contact your dealer for service Ignition Transmission Lock Check While parked and with the parking brake set try to turn the ignition to LOCK OFF in each shift lever position The ignition should turn to LOCK OFF only when the shift lever is in P Park The ignition key sho...

Page 287: ...n release the parking brake followed by the regular brake Contact your dealer if service is required Wiper Blade Replacement Windshield wiper blades should be inspected for wear or cracking See Scheduled Maintenance on page 11 2 for more information on wiper blade inspection Replacement blades come in different types and are removed in different ways Here s how to remove the wiper blade 1 Pull the...

Page 288: ... element at the notched area and push the wiper blade element so the claw fits into the notch 4 Be sure the two wiper blade element notches are engaged by the last claw set and that all the other claws are properly engaged in the slots of the wiper blade element on both sides A Correct Installation B Incorrect Installation For the proper type and size of windshield wiper blades see Maintenance Rep...

Page 289: ...en Bulbs WARNING Halogen bulbs have pressurized gas inside and can burst if you drop or scratch the bulb You or others could be injured Be sure to read and follow the instructions on the bulb package Headlamps Front Turn Signal Sidemarker and Parking Lamps A Sidemarker B Low Beam Headlamp C High Beam Headlamp D Parking Turn Signal Lamp To replace one of these bulbs 1 Open the hood See Hood on page...

Page 290: ...clockwise and remove it from the retaining ring by pulling it away from the headlamp 7 Remove the electrical connector from the bulb by raising the lock tab and pulling the connector away from the bulb s base 8 Install the electrical connector to the bulb 9 Install the new bulb by inserting the smallest tab on the bulb base into the matching notch in the retaining ring Turn the bulb a quarter turn...

Page 291: ...cle Care 10 35 12 Push down on the plastic headlamp retainer to reinstall it 13 Reinstall the screw from the headlamp assembly Taillamps Turn Signal Sidemarker Stoplamps and Back Up Lamps A Rear Sidemarker Lamp B Back up Lamp C Stoplamp Taillamp Turn Signal ...

Page 292: ...m 6 Pull out the taillamp assembly and disconnect the wiring harness 7 Turn the bulb socket counterclockwise to remove it 8 Pull the old bulb straight out to remove it 9 Push the new bulb straight in until it clicks to install it 10 Reverse steps 1 through 7 to reinstall License Plate Lamp To replace one of these bulbs 1 Turn the lamp assembly counterclockwise and pull the lamp assembly out of the...

Page 293: ... When the current electrical load is too heavy the circuit breaker opens and closes protecting the circuit until the current load returns to normal or the problem is fixed This greatly reduces the chance of circuit overload and fire caused by electrical problems Fuses and circuit breakers protect the following in the vehicle Headlamp Wiring Windshield Wiper Motor Power Windows and Other Power Acce...

Page 294: ... is caused by an electrical problem and not snow or ice be sure to get it fixed Fuses and Circuit Breakers The wiring circuits in the vehicle are protected from short circuits by a combination of fuses and circuit breakers This greatly reduces the chance of fires caused by electrical problems Look at the silver colored band inside the fuse If the band is broken or melted replace the fuse Be sure y...

Page 295: ... BCM Body Control Module BCM Fuses Usage CHMSL BCK UP Center High Mounted Stoplamp Back up Lamp DISPLAY Display DRL 1 Daytime Running Lamps 1 DRL 2 Daytime Running Lamps 2 ECM IGN Engine Control Module ECM Ignition ECM TCM ECM Transmission Control Module TCM EMISSIONS 1 Emissions 1 EMISSIONS 2 Emissions 2 Fuses Usage ETC ECM Electronic Throttle Control ECM FAN 1 Cooling Fan 1 FAN 2 Cooling Fan 2 F...

Page 296: ... Drop Crank RADIO Audio System RT HI BEAM Passenger Side High Beam Headlamp Fuses Usage RT LO BEAM Passenger Side Low Beam Headlamp RT PARK Passenger Side Parking Lamp RT SPOT Right Spot RT T SIG Passenger Side Turn Signal Lamp RVC SEN Regulated Voltage Control Sensor STRG WHL Steering Wheel STRTR Starter TRANS Transmission WPR Wiper WSW Windshield Wiper Relay Usage A C CMPRSR Air Conditioning Com...

Page 297: ...e fuse block door to access the fuses The vehicle may not be equipped with all of the fuses relays and features shown Fuses Usage AIRBAG Airbags AMP Amplifier AUX Auxiliary Outlets CNSTR Canister DR LCK Door Locks HTD SEAT Heated Seats PWR MIR Power Mirrors PWR SEAT Power Seats PWR WNDW Power Window RAP Retained Accessory Power S ROOF Sunroof TRUNK Trunk TRUNK Trunk Relay XM XM Radio ...

Page 298: ...er as overloaded tires The resulting crash could cause serious injury Check all tires frequently to maintain the recommended pressure Tire pressure should be checked when the tires are cold Overinflated tires are more likely to be cut punctured or broken by a sudden impact such as when hitting a pothole Keep tires at the recommended pressure Worn or old tires can cause a crash If the tread is badl...

Page 299: ...ifications meet or exceed all federal safety guidelines C DOT Department of Transportation The Department of Transportation DOT code indicates that the tire is in compliance with the U S Department of Transportation Motor Vehicle Safety Standards D Tire Identification Number TIN The letters and numbers following the DOT Department of Transportation code are the Tire Identification Number TIN The T...

Page 300: ...nd gone flat If the vehicle has a compact spare tire see Compact Spare Tire on page 10 74 and If a Tire Goes Flat on page 10 65 C Tire Identification Number TIN The letters and numbers following the DOT Department of Transportation code is the Tire Identification Number TIN The TIN shows the manufacturer and plant code tire size and date the tire was manufactured The TIN is molded onto both sides ...

Page 301: ...re size A Passenger P Metric Tire The United States version of a metric tire sizing system The letter P as the first character in the tire size means a passenger vehicle tire engineered to standards set by the U S Tire and Rim Association B Tire Width The three digit number indicates the tire section width in millimeters from sidewall to sidewall C Aspect Ratio A two digit number that indicates th...

Page 302: ...tic transmission power steering power brakes power windows power seats and air conditioning Aspect Ratio The relationship of a tire s height to its width Belt A rubber coated layer of cords that is located between the plies and the tread Cords may be made from steel or other reinforcing materials Bead The tire bead contains steel wires wrapped by steel cords that hold the tire onto the rim Bias Pl...

Page 303: ...d on light duty trucks and some multipurpose passenger vehicles Load Index An assigned number ranging from 1 to 279 that corresponds to the load carrying capacity of a tire Maximum Inflation Pressure The maximum air pressure to which a cold tire can be inflated The maximum air pressure is molded onto the sidewall Maximum Load Rating The load rating for a tire at the maximum permissible inflation p...

Page 304: ...dicating the maximum speed at which a tire can operate Traction The friction between the tire and the road surface The amount of grip provided Tread The portion of a tire that comes into contact with the road Treadwear Indicators Narrow bands sometimes called wear bars that show across the tread of a tire when only 1 6 mm 1 16 in of tread remains See When It Is Time for New Tires on page 10 57 UTQ...

Page 305: ... underinflation nor overinflation is good Underinflated tires or tires that do not have enough air can result in Tire overloading and over heating which could lead to a blowout Premature or irregular wear Poor handling Reduced fuel economy Overinflated tires or tires that have too much air can result in Unusual wear Poor handling Rough ride Needless damage from road hazards A vehicle specific Tire...

Page 306: ...e You cannot tell if the tires are properly inflated simply by looking at them Radial tires may look properly inflated even when they are underinflated Check the tire s inflation pressure when the tires are cold Cold means the vehicle has been sitting for at least three hours or driven no more than 1 6 km 1 mi Remove the valve cap from the tire valve stem Press the tire gauge firmly onto the valve...

Page 307: ...r tires is significantly under inflated Accordingly when the low tire pressure telltale illuminates you should stop and check your tires as soon as possible and inflate them to the proper pressure Driving on a significantly under inflated tire causes the tire to overheat and can lead to tire failure Under inflation also reduces fuel efficiency and tire tread life and may affect the vehicle s handl...

Page 308: ...Canada Standards RSS 210 220 310 Tire Pressure Monitor Operation This vehicle may have a Tire Pressure Monitor System TPMS The TPMS is designed to warn the driver when a low tire pressure condition exists TPMS sensors are mounted onto each tire and wheel assembly excluding the spare tire and wheel assembly The TPMS sensors monitor the air pressure in the tires and transmit the tire pressure readin...

Page 309: ...e 10 56 and Tires on page 10 42 Notice Tire sealant materials are not all the same A non approved tire sealant could damage the TPMS sensors TPMS sensor damage caused by using an incorrect tire sealant is not covered by the vehicle warranty Always use only the GM approved tire sealant available through your dealer or included in the vehicle TPMS Malfunction Light and Message The TPMS will not func...

Page 310: ...ces or being near facilities using radio wave frequencies similar to the TPMS could cause the TPMS sensors to malfunction If the TPMS is not functioning properly it cannot detect or signal a low tire condition See your dealer for service if the TPMS malfunction light and DIC message come on and stay on TPMS Sensor Matching Process Each TPMS sensor has a unique identification code The identificatio...

Page 311: ...t tire 5 Place the relearn tool against the tire sidewall near the valve stem Then press the button to activate the TPMS sensor A horn chirp confirms that the sensor identification code has been matched to this tire and wheel position 6 Proceed to the passenger side front tire and repeat the procedure in Step 5 7 Proceed to the passenger side rear tire and repeat the procedure in Step 5 8 Proceed ...

Page 312: ...e that cannot be repaired well because of the size or location of the damage Tire Rotation Tires should be rotated every 12 000 km 7 500 mi See Scheduled Maintenance on page 11 2 The purpose of a regular tire rotation is to achieve a uniform wear for all tires on the vehicle This will ensure that the vehicle continues to perform most like it did when the tires were new Any time you notice unusual ...

Page 313: ... accident When changing a wheel remove any rust or dirt from places where the wheel attaches to the vehicle In an emergency use a cloth or a paper towel to do this but be sure to use a scraper or wire brush later if needed to get all the rust or dirt off See If a Tire Goes Flat on page 10 65 Lightly coat the center of the wheel hub with wheel bearing grease after a wheel change or tire rotation to...

Page 314: ...r at least a month in a cool dry clean area away from direct sunlight to slow aging This area should be free of grease gasoline or other substances that can deteriorate rubber Parking for an extended period can cause flat spots on the tires that may result in vibrations while driving When storing a vehicle for at least a month remove the tires or raise the vehicle to reduce the weight from the tir...

Page 315: ... were new Replacing less than a full set of tires can affect the braking and handling performance of the vehicle See Tire Inspection on page 10 56 and Tire Rotation on page 10 56 for information on proper tire rotation WARNING Tires could explode during improper service Attempting to mount or dismount a tire could cause injury or death Only your dealer or authorized tire service center should moun...

Page 316: ...e vehicle Non TPC Spec rated tires may give a low pressure warning that is higher or lower than the proper warning level you would get with TPC Spec rated tires See Tire Pressure Monitor System on page 10 51 The vehicle s original equipment tires are listed on the Tire and Loading Information label See Vehicle Load Limits on page 9 12 for more information about the Tire and Loading Information lab...

Page 317: ...A Temperature A The following information relates to the system developed by the United States National Highway Traffic Safety Administration NHTSA which grades tires by treadwear traction and temperature performance This applies only to vehicles sold in the United States The grades are molded on the sidewalls of most passenger car tires The Uniform Tire Quality Grading UTQG system does not apply ...

Page 318: ...d conditions on specified government test surfaces of asphalt and concrete A tire marked C may have poor traction performance Warning The traction grade assigned to this tire is based on straight ahead braking traction tests and does not include acceleration cornering hydroplaning or peak traction characteristics Temperature A B C The temperature grades are A the highest B and C representing the t...

Page 319: ...rusted or corroded If wheel nuts keep coming loose the wheel wheel bolts and wheel nuts should be replaced If the wheel leaks air replace it Some aluminum wheels can be repaired See your dealer if any of these conditions exist Your dealer will know the kind of wheel that is needed Each new wheel should have the same load carrying capacity diameter width offset and be mounted the same way as the on...

Page 320: ...nt of clearance can cause damage to the brakes suspension or other vehicle parts The area damaged by the tire chains could cause you to lose control of the vehicle and you or others may be injured in a crash Continued WARNING Continued Use another type of traction device only if its manufacturer recommends it for use on the vehicle and tire size combination and road conditions Follow that manufact...

Page 321: ...y bumpy and noisy but you can still steer Gently brake to a stop well off the road if possible WARNING Driving on a flat tire will cause permanent damage to the tire Re inflating a tire after it has been driven on while severely underinflated or flat may cause a blowout and a serious crash Never attempt to re inflate a tire that has been driven on while severely underinflated or flat Have your dea...

Page 322: ...ile the vehicle is raised 4 Do not allow passengers to remain in the vehicle 5 Place wheel blocks on both sides of the tire at the opposite corner of the tire being changed When the vehicle has a flat tire B use the following example as a guide to assist in the placement of wheel blocks A A Wheel Block B Flat Tire The following information explains how to repair or change a tire Tire Changing Remo...

Page 323: ...lude the jack A extension and protection guide B and wheel wrench C Removing the Flat Tire and Installing the Spare Tire This vehicle may have aluminum wheels with exposed wheel nuts Use the wheel wrench to loosen all the wheel nuts Do not remove them yet Or this vehicle may have steel wheels with plastic covers To remove the plastic covers and wheel nut caps loosen the plastic nut caps with the w...

Page 324: ... Once you have removed the wheel cover use the following procedure to remove the flat tire and install the spare tire 1 Do a safety check before proceeding See If a Tire Goes Flat on page 10 65 2 Turn the wheel wrench counterclockwise once on each wheel nut to loosen it Do not remove them yet 3 For all wheel types find the jacking location using the diagram above and the corresponding jacking notc...

Page 325: ...e sure to fit the jack lift head into the proper location before raising the vehicle WARNING Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training If a jack is provided with the vehicle it is designed only for changing a flat tire If it is used for anything else you or others could be badly injured or killed if the ve...

Page 326: ...th or a paper towel to do this but be sure to use a scraper or wire brush later if needed to get all the rust or dirt off See If a Tire Goes Flat on page 10 65 7 Remove any rust or dirt from the wheel bolts mounting surfaces and spare wheel 8 Install the compact spare tire WARNING Never use oil or grease on bolts or nuts because the nuts might come loose The vehicle s wheel could fall off causing ...

Page 327: ...anufacturer when using accessory locking wheel nuts See Capacities and Specifications on page 12 2 for original equipment wheel nut torque specifications Notice Improperly tightened wheel nuts can lead to brake pulsation and rotor damage To avoid expensive brake repairs evenly tighten the wheel nuts in the proper sequence and to the proper torque specification See Capacities and Specifications on ...

Page 328: ... the foam holder to help avoid wheel surface damage To store a full size tire 1 Install the tools in their original location in the trunk area and secure 2 Place the tire valve stem facing down and the protector guide placed through a wheel bolt hole and threaded onto the bolt screw 3 Remove the protector and attach the retainer securely 4 Store the cover as far forward as possible When storing a ...

Page 329: ...Cover B Retainer C Compact Spare Tire D Wing Nut E Jack F Wheel Wrench G Extension Protector H Foam Holder I Bolt Screw Full Size Flat Tire A Retainer B Full Size Flat Tire C Protective Guide D Extension Bolt Screw E Wing Nut F Jack G Wheel Wrench H Foam Holder I Bolt Screw ...

Page 330: ...epaired or replaced where you want You must calibrate the tire inflation monitor system after installing or removing the compact spare See Tire Pressure Monitor System on page 10 51 The system may not work correctly when the compact spare is installed on the vehicle Of course it s best to replace the spare with a full size tire as soon as you can The spare will last longer and be in good shape in ...

Page 331: ...ty Trying to start the vehicle by pushing or pulling it will not work and it could damage the vehicle 1 Check the other vehicle It must have a 12 volt battery with a negative ground system Notice Only use a vehicle that has a 12 volt system with a negative ground for jump starting If the other vehicle does not have a 12 volt system with a negative ground both vehicles can be damaged 2 Get the vehi...

Page 332: ...d This will avoid sparks and help save both batteries And it could save the radio 4 Open the hoods and locate the batteries Find the positive and negative terminal locations on each vehicle You will not need to access your battery for jump starting Your vehicle has a remote positive jump starting terminal for that purpose The remote positive terminal is located in the engine compartment on the pas...

Page 333: ...ontains acid that can burn you Do not get it on you If you accidentally get it in your eyes or on your skin flush the place with water and get medical help immediately WARNING Fans or other moving engine parts can injure you badly Keep your hands away from moving parts once the engine is running 5 Check that the jumper cables do not have loose or missing insulation If they do you could get a shock...

Page 334: ...vehicle with the dead battery 9 Connect the other end of the negative cable at least 45 cm 18 in away from the dead battery but not near engine parts that move The electrical connection is just as good there and the chance of sparks getting back to the battery is much less 10 Now start the vehicle with the good battery and run the engine for a while 11 Try to start the vehicle that had the dead ba...

Page 335: ...Care must be taken with vehicles that have low ground clearance and or special equipment Always flatbed on a car carrier Consult your dealer or a professional towing service if the disabled vehicle must be towed See Roadside Assistance Program on page 13 6 To tow the vehicle behind another vehicle for recreational purposes such as behind a motor home see Recreational Vehicle Towing in this section...

Page 336: ...ing the vehicle for a long trip make sure the vehicle is prepared to be towed Dinghy Towing Notice If the vehicle is towed with all four wheels on the ground the drivetrain components could be damaged The repairs would not be covered by the vehicle warranty Do not tow the vehicle with all four wheels on the ground The vehicle was not designed to be towed with all four wheels on the ground If the v...

Page 337: ... last longer seal better and not stick or squeak Apply silicone grease with a clean cloth During very cold damp weather frequent application may be required See Recommended Fluids and Lubricants on page 11 6 Washing the Vehicle The best way to preserve the vehicle s finish is to keep it clean by washing it often Notice Certain cleaners contain chemicals that can damage the emblems or nameplates on...

Page 338: ...asional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish Approved cleaning products can be obtained from your dealer If the vehicle has a basecoat clearcoat paint finish the clearcoat gives more depth and gloss to the colored basecoat Always use waxes and polishes that are non abrasive and made for a basecoat clearcoat paint finish Notice Mac...

Page 339: ...eld thoroughly when cleaning the blades Bugs road grime sap and a buildup of vehicle wash wax treatments may cause wiper streaking Replace the wiper blades if they are worn or damaged Wipers can be damaged by Extreme dusty conditions Sand and salt Heat and sun Snow and ice without proper removal Aluminum Wheels Notice Using strong soaps chemicals abrasive polishes cleaners brushes or cleaners that...

Page 340: ...y overspray from all painted surfaces on the vehicle Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement make sure the body repair shop applies anti corrosion material to parts repaired or replaced to restore corrosion protection Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty Finish Damage...

Page 341: ...ospheric conditions can create a chemical fallout Airborne pollutants can fall upon and attack painted surfaces on the vehicle This damage can take two forms blotchy ring shaped discolorations and small irregular dark spots etched into the paint surface Although no defect in the paint job causes this we will repair at no charge to the owner the surfaces of new vehicles damaged by this fallout cond...

Page 342: ...ted in the interior Before using cleaners read and adhere to all safety instructions on the label While cleaning the interior maintain adequate ventilation by opening the doors and windows Do not clean the interior using the following cleaners or techniques Never use a knife or any other sharp object to remove a soil from any interior surface Never use a stiff brush It can cause damage to the inte...

Page 343: ...d then vacuum To clean 1 Saturate a lint free clean white cloth with water or club soda 2 Remove excess moisture 3 Start on the outside edge of the soil and gently rub toward the center Continue cleaning using a clean area of the cloth each time it becomes soiled 4 Continue to gently rub the soiled area 5 If the soil is not completely removed use a mild soap solution and repeat the cleaning proces...

Page 344: ...d to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended Do not use silicone or wax based products or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non uniform manner Instrument Panel Vinyl and other Plastic Surfaces To remove dust a soft cloth dampened with w...

Page 345: ...ye safety belts It may severely weaken them In a crash they might not be able to provide adequate protection Clean safety belts only with mild soap and lukewarm water Floor Mats WARNING If a floor mat is the wrong size or is not properly installed it can interfere with the accelerator pedal and or brake pedal Interference with the pedals can Continued WARNING Continued cause unintended acceleratio...

Page 346: ...not place one floor mat on top of another Removing and Replacing the Floor Mat The driver side floor mat is held in place by one hook type retainer 1 Pull up on the rear of the mat to remove it from the hooks 2 Reinstall the floor mat by lining up the openings on the floor mat over the hooks and push it down into position 3 Make sure the floor mat is properly secured and verify that it does not in...

Page 347: ...icle owner you are responsible for the scheduled maintenance in this section We recommend having your dealer perform these services Proper vehicle maintenance helps to keep the vehicle in good working condition improves fuel economy and reduces vehicle emissions for better air quality Because of all the different ways people use vehicles maintenance needs vary The vehicle might need more frequent ...

Page 348: ...6 and Maintenance Replacement Parts on page 11 8 We recommend the use of genuine parts from your dealer Rotation of New Tires To maintain ride handling and performance of the vehicle it is important that the first rotation service for new tires be performed Tires should be rotated every 12 000 km 7 500 miles See Tire Rotation on page 10 56 Scheduled Maintenance When the Change Engine Oil Soon Mess...

Page 349: ...amaged wiper blade replacement See Wiper Blade Replacement on page 10 31 Tire inflation pressures check See Tire Pressure on page 10 49 Tire wear inspection See Tire Inspection on page 10 56 Rotate tires if necessary See Tire Rotation on page 10 56 Fluids visual leak check or every 12 months whichever occurs first A leak in any system must be repaired and the fluid level checked Engine air cleaner...

Page 350: ... on page 10 56 Sunroof track and seal inspection if equipped See Sunroof on page 2 18 Once a Year See Starter Switch Check on page 10 29 See Automatic Transmission Shift Lock Control Function Check on page 10 30 See Ignition Transmission Lock Check on page 10 30 See Park Brake and P Park Mechanism Check on page 10 30 Accelerator pedal check for damage high effort or binding Replace if needed Throt...

Page 351: ...ll fuel and vapor lines and hoses for proper hook up routing and condition Check that the purge valve if the vehicle has one works properly Replace as needed An Emission Control Service The U S Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior ...

Page 352: ...tion Oils meeting this specification can be identified with the dexos certification mark Look for and use only an engine oil that displays the dexos certification mark of the proper viscosity grade See Engine Oil on page 10 7 Engine Coolant 50 50 mixture of clean drinkable water and use only DEX COOL Coolant See Engine Coolant on page 10 17 Hydraulic Brake System DOT 3 Hydraulic Brake Fluid GM Par...

Page 353: ...74 Hood Latch Assembly Secondary Latch Pivots Spring Anchor and Release Pawl Lubriplate Lubricant Aerosol GM Part No 12346293 in Canada 992723 or lubricant meeting requirements of NLGI 2 Category LB or GC LB Hood and Door Hinges Multi Purpose Lubricant Superlube GM Part No 12346241 in Canada 10953474 Weatherstrip Conditioning Weatherstrip Lubricant GM Part No 3634770 in Canada 10953518 or Dielectr...

Page 354: ...om your dealer Maintenance Replacement Parts Part GM Part Number ACDelco Part Number Engine Air Cleaner Filter 10350737 A2962C Engine Oil Filter 3 5L and 3 9L V6 Flexible Fuel Engines 19210285 PF61 Passenger Compartment Air Filter 15284938 CF132 Spark Plugs 3 5L and 3 9L V6 Flexible Fuel Engines 12591131 41 100 Wiper Blades Driver Side 55 0 cm 21 7 in 15941731 Passenger Side 55 0 cm 21 7 in 159417...

Page 355: ...Maintenance Records After the scheduled services are performed record the date odometer reading who performed the service and the type of services performed in the boxes provided Retain all maintenance receipts Maintenance Record Date Odometer Reading Serviced By Services Performed ...

Page 356: ...Black plate 10 1 Chevrolet Impala Owner Manual 2011 11 10 Service and Maintenance Maintenance Record cont Date Odometer Reading Serviced By Services Performed ...

Page 357: ...Black plate 11 1 Chevrolet Impala Owner Manual 2011 Service and Maintenance 11 11 Maintenance Record cont Date Odometer Reading Serviced By Services Performed ...

Page 358: ...Black plate 12 1 Chevrolet Impala Owner Manual 2011 11 12 Service and Maintenance Maintenance Record cont Date Odometer Reading Serviced By Services Performed ...

Page 359: ...gh the windshield from outside The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration Engine Identification The eighth character in the VIN is the engine code This code identifies the vehicle s engine specifications and replacement parts See Engine Specifications under Capacities and Specifications on page 12 2 for the vehicle s engine...

Page 360: ...ir conditioning system refrigerant charge amount see the refrigerant label located under the hood See your dealer for more information Automatic Transmission Bottom Pan Removal 7 0 L 7 4 qt Cooling System Including Reservoir 3 5L and 3 9L V6 FlexFuel Engines 10 0 L 10 6 qt Engine Oil with Filter 3 5L and 3 9L V6 FlexFuel Engines 3 8 L 4 0 qt Fuel Tank 66 2 L 17 5 gal Wheel Nut Torque 140 Y 100 lb ...

Page 361: ...anual 2011 Technical Data 12 3 Engine Specifications Engine VIN Code Transmission Spark Plug Gap 3 5L FlexFuel V6 K Automatic 1 01 mm 0 040 in 3 9L FlexFuel V6 M Automatic 1 01 mm 0 040 in Engine Drive Belt Routing 3 5L V6 and 3 9L V6 Engines ...

Page 362: ...Black plate 4 1 Chevrolet Impala Owner Manual 2011 12 4 Technical Data 2 NOTES ...

Page 363: ...a Recording and Privacy Vehicle Data Recording and Privacy 13 15 Event Data Recorders 13 16 OnStar 13 17 Radio Frequency Identification RFID 13 17 Radio Frequency Statement 13 17 Customer Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to the dealer and to Chevrolet Normally any concerns with the sales transaction or the operation of the vehicle will be res...

Page 364: ...th the new vehicle However if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two you can file with the Better Business Bureau BBB Auto Line Program to enforce your rights The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation...

Page 365: ...artial program offers advantages over courts in most jurisdictions because it is informal quick and free of charge For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan CAMVAP call toll free 1 800 207 0685 or call the General Motors Customer Communication Centre 1 800 263 3777 English 1 800 263 7854 French or write to The Mediation Arbitration Program c o Cu...

Page 366: ...ase contact the local General Motors Business Unit Mexico Central America and Caribbean Islands Countries Except Puerto Rico and U S Virgin Islands General Motors de Mexico S de R L de C V Customer Assistance Center Av Ejercito Nacional 843 Col Granada C P 11520 Mexico D F 01 800 466 0800 Long Distance 011 52 53 29 0800 Customer Assistance for Text Telephone TTY Users To assist customers who are d...

Page 367: ...www chevrolet com pages mds helpcenter faq do FAQ Contact Us My GM Canada www gm ca My GM Canada is a password protected section of www gm ca where you can save information on GM vehicles get personalized offers and use handy tools and forms with greater ease Here are a few of the valuable tools and services you will have access to My Showroom Find and save information on vehicles and current offe...

Page 368: ...l Motors of Canada also has a Mobility Program Call 1 800 GM DRIVE 463 7483 for details TTY users call 1 800 263 3830 Roadside Assistance Program For U S purchased vehicles call 1 800 243 8872 Text Telephone TTY 1 888 889 2438 For Canadian purchased vehicles call 1 800 268 6800 Service is available 24 hours a day 365 days a year Calling for Assistance When calling Roadside Assistance have the foll...

Page 369: ...to the nearest service station Lock Out Service Service to unlock the vehicle if you are locked out A remote unlock may be available if you have OnStar For security reasons the driver must present identification before this service is given Emergency Tow from a Public Road or Highway Tow to the nearest Chevrolet dealer for warranty service or if the vehicle was in a crash and cannot be driven Assi...

Page 370: ... arrangements and explain how to receive payment Alternative Service If assistance cannot be provided right away the Roadside Assistance advisor may give permission to get local emergency road service You will receive payment up to 100 after sending the original receipt to Roadside Assistance Mechanical failures may be covered however any cost for parts and labor for repairs not covered by the war...

Page 371: ...ience by providing several transportation options Depending on the circumstances the dealer can offer one of the following Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule This includes one way or round trip shuttle service within reasonable ...

Page 372: ...every dealer Please contact the dealer for specific information about availability All Courtesy Transportation arrangements will be administered by appropriate dealer personnel General Motors reserves the right to unilaterally modify change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at i...

Page 373: ...Vehicle Limited Warranty and any vehicle failure related to such parts is not covered by that warranty Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs The dealer may have a collision repair center with GM trained technicians and state of the art equipment or be able to recommend a collision repair center th...

Page 374: ... Vehicle license plate number Vehicle make model and model year Vehicle Identification Number VIN Insurance company and policy number General description of the damage to the other vehicle Choose a reputable repair facility that uses quality replacement parts See Collision Parts earlier in this section If the airbag has inflated see What Will You See After an Airbag Inflates on page 3 32 Managing ...

Page 375: ...mation Service Manuals Service Manuals have the diagnosis and repair information on the engines transmission axle suspension brakes electrical steering body etc Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks Each bulletin contains instructions to assist in the diagnosis and service of the vehicle Owne...

Page 376: ...ects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death you should immediately inform the National Highway Traffic Safety Administration NHTSA in addition to notifying General Motors If NHTSA receives similar complaints it may open an investigation and if it finds that a safety defect exists in a group of vehicles ...

Page 377: ...800 263 7854 French or write General Motors of Canada Limited Customer Communication Centre Mail Code CA1 163 005 1908 Colonel Sam Drive Oshawa Ontario L1H 8P7 Vehicle Data Recording and Privacy This GM vehicle has a number of sophisticated computers that record information about the vehicle s performance and how it is driven For example the vehicle uses computer modules to monitor and control eng...

Page 378: ...n trivial crash situation occurs no data is recorded by the EDR under normal driving conditions and no personal data e g name gender age and crash location is recorded However other parties such as law enforcement could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation To read data recorded by an EDR special equipment is required and ...

Page 379: ...iences such as key fobs for remote door locking unlocking and starting and in vehicle transmitters for garage door openers RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communicatio...

Page 380: ...Black plate 18 1 Chevrolet Impala Owner Manual 2011 13 18 Customer Information 2 NOTES ...

Page 381: ...the Airbags 3 28 Airbags Adding Equipment to the Vehicle 3 40 Passenger Status Indicator 5 16 Readiness Light 5 15 Servicing Airbag Equipped Vehicles 3 40 System Check 3 26 Alarm System Anti Theft 2 11 AM FM Radio 7 6 Antenna Satellite Radio 7 15 Anti Theft Alarm System 2 11 Alarm System Messages 5 36 Antilock Brake System ABS 9 28 Warning Light 5 21 Appearance Care Exterior 10 81 Interior 10 85 A...

Page 382: ...s 10 36 Taillamps Turn Signal Sidemarker Stoplamps and Backup Lamps 10 35 Buying New Tires 10 58 C Calibration 5 5 California Fuel Requirements 9 36 Perchlorate Materials Requirements 10 3 Warning 10 3 Canadian Vehicle Owners iii Capacities and Specifications 12 2 Carbon Monoxide Engine Exhaust 9 24 Trunk 2 10 Winter Driving 9 9 Cautions Danger and Warnings iv CD Player 7 15 Center Console Storage...

Page 383: ...TY Users 13 4 Customer Information Service Publications Ordering Information 13 13 Customer Satisfaction Procedure 13 1 D Damage Repair Collision 13 10 Danger Warnings and Cautions iv Data Recorders Event 13 16 Daytime Running Lamps Automatic Headlamp System 6 3 Defensive Driving 9 2 Delayed Entry Lighting 6 7 Delayed Exit Lighting 6 7 Delayed Locking 2 8 Devices Auxiliary 7 21 Dome Lamps 6 6 Door...

Page 384: ...ght 5 23 Cooling System 10 16 Cooling System Messages 5 32 Drive Belt Routing 12 3 Exhaust 9 24 Heater 9 20 Overheated Protection Operating Mode 10 24 Overheating 10 21 Power Messages 5 33 Pressure Light 5 24 Running While Parked 9 25 Starting 9 19 Engine Oil Life System 10 11 Messages 5 33 Entry Lighting 6 6 Equipment Towing 9 47 Event Data Recorders 13 16 Extender Safety Belt 3 24 Exterior Lamp ...

Page 385: ...Gasoline Specifications 9 36 Gauges Engine Coolant Temperature 5 13 Fuel 5 12 Odometer 5 12 Speedometer 5 12 Tachometer 5 12 Warning Lights and Indicators 5 10 General Information Service and Maintenance 11 1 Towing 9 41 Vehicle Care 10 2 Glove Box 4 1 GM Mobility Reimbursement Program 13 6 H Halogen Bulbs 10 33 Hazard Warning Flashers 6 4 Head Restraints 3 2 Headlamps Aiming 10 32 Bulb Replacemen...

Page 386: ... L Labeling Tire Sidewall 10 43 Lamp Messages 5 34 Lamps Courtesy 6 5 Dome 6 6 Exterior Controls 6 1 License Plate 10 36 Malfunction Indicator 5 17 Reading 6 6 Lap Belt 3 23 Lap Shoulder Belt 3 19 LATCH System Replacing Parts After a Crash 3 56 LATCH Lower Anchors and Tethers for Children 3 51 Lighter Cigarette 5 9 Lighting Delayed Entry 6 7 Delayed Exit 6 7 Entry 6 6 Illumination Control 6 5 Para...

Page 387: ... Schedule Recommended Fluids and Lubricants 11 6 Scheduled Maintenance 11 2 Malfunction Indicator Lamp 5 17 Messages Airbag System 5 36 Anti Theft Alarm System 5 36 Battery Voltage and Charging 5 30 Brake System 5 31 Door Ajar 5 31 Engine Cooling System 5 32 Engine Oil 5 33 Engine Power 5 33 Fuel System 5 34 Key and Lock 5 34 Lamp 5 34 Messages cont Ride Control System 5 35 Service Vehicle 5 36 Ti...

Page 388: ...1 Shifting Out of 9 23 Parking Brake 9 29 Brake and P Park Mechanism Check 10 30 Over Things That Burn 9 24 Passenger Airbag Status Indicator 5 16 Passenger Compartment Air Filter 8 5 Passenger Sensing System 3 34 Perchlorate Materials Requirements California 10 3 Personalization Vehicle 5 39 Phone Bluetooth 7 21 Power Door Locks 2 8 Mirrors 2 14 Outlets 5 8 Protection Battery 6 8 Retained Accesso...

Page 389: ...g LATCH System Parts After a Crash 3 56 Replacing Safety Belt System Parts After a Crash 3 25 Reporting Safety Defects Canadian Government 13 15 General Motors 13 15 U S Government 13 14 Restraints Where to Put 3 49 Retained Accessory Power RAP 9 21 Ride Control Systems 9 31 Electronic Stability ESC 9 31 Messages 5 35 Roads Driving Wet 9 7 Roadside Assistance Program 13 6 Roof Sunroof 2 18 Rotatio...

Page 390: ...s Ordering Information 13 13 Scheduling Appointments 13 8 Vehicle Messages 5 36 Servicing the Airbag 3 40 Shift Lock Control Function Check Automatic Transmission 10 30 Shifting Into Park 9 21 Out of Park 9 23 Sidemarker Bulb Replacement 10 35 Signals Turn and Lane Change 6 4 Spare Tire Compact 10 74 Specifications and Capacities 12 2 Speedometer 5 12 Start Vehicle Remote 2 5 Starter Switch Check ...

Page 391: ...ling 10 43 Terminology and Definitions 10 46 Uniform Tire Quality Grading 10 61 Wheel Alignment and Tire Balance 10 63 Wheel Replacement 10 63 When It Is Time for New Tires 10 57 Towing Driving Characteristics 9 42 Equipment 9 47 General Information 9 41 Recreational Vehicle 10 79 Trailer 9 45 Vehicle 10 79 Traction Control System TCS 9 29 Control System Warning Light 5 22 Trailer Towing 9 45 Tran...

Page 392: ...ication Service Parts Identification Label 12 1 Ventilation Air 8 5 Visors 2 17 W Warning Brake System Light 5 20 Warning Lights Gauges and Indicators 5 10 Warnings iv Cautions and Danger iv Hazard Flashers 6 4 Washer Fluid 10 25 Washer Fluid Messages 5 38 Wheels Alignment and Tire Balance 10 63 Different Size 10 60 Replacement 10 63 When It Is Time for New Tires 10 57 Where to Put the Restraint 3...

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