Chevrolet 2011 Impala, Owner'S Manual

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Black plate (12,1)
Chevrolet Impala Owner Manual - 2011
13-12 Customer Information
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move the vehicle only if its
position puts you in danger, or you
are instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13
‑ 6 .
Gather the following information:
. Driver name, address, and
telephone number.
.
Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See
“ Collision Parts ” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3
‑ 32 .
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility that
any required replacement collision
parts be original equipment parts,
either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will
not be covered by the GM
vehicle warranty.
Insurance pays the bill for the
repair, but you must live with the
repair. Depending on your policy
limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this
with the repair professional, and
insist on Genuine GM parts.