Chery Karry, User Manual, Page: 12 / 131

Summary
12
“One-To-One” Counseling Service Card
(Service Station)
User Name: Vehicle Purchase Date:
Sales Agency: Model:
Vehicle VIN Number:
Following items should be validated by the user:
I. Related items confirmation at vehicle delivery (“ √ ” for Yes as
“×” for No)
□
Basic vehicle operation method has been introduced and the
onsite delivery inspection is certified OK.
□
Quality warranty policy has been introduced.
□
Vehicle driving notice has been introduced.
□
The importance of vehicle periodical maintenance and
maintenance period/mileage has been introduced.
□
The importance of vehicle maintenance/repair at Chery
authorized service station has been noted.
□
User’s Manual has been handed over and the reading is
reminded.
□
The function and operation method of service hotline of Chery
Company has been noted.
II.
“One-To-One” counseling service mode introduction (“ √ ” for
Yes as “×” for No)
□
Contact the service counsel instead of anyone else in case of
any problems or needs.
□
The service counsel appointed by the service station is the
exclusive person to communicate and contact with the user.
□
One user is only served by one service counsel: “One-To-One”
□
User may choose other service counsel when dissatisfied with
current service counsel.
III.
Major job introduction of service counsel (“ √ ” for Yes as “×”
for No).
□
Repair maintenance service reception
□
Complaint acceptance
□
Periodical maintenance reminding visits
□
Repair/Maintenance counsel explanation
□
Periodical greeting visits
□
Repair/maintenance reservation acceptance
□
Service activity reminding visits
□
Annual authentication reminding/acceptance
□
Important festival greeting
□
Other activities of user’s needs
IV. Establishment of “One-To-One” counseling service
relationship.
Service Counsel Card
User Signature/Date:
Service Counsel Signature/Date
Form one---
Sav
ed by
customer