76
Talkswitch User Manual
Problem:
The Auto Attendant is transferring calls to the wrong extension.
• Verify which extension jacks your devices (phones, faxes) are attached to.
Problem:
The Auto Attendant answers calls, but does not transfer them to the
extensions.
• Make sure your extensions are plugged into the extension jacks on the back
panel of TalkSwitch (instead of your telephone wall jacks).
Music-on-Hold:
Problem:
Callers hear music and 'ringing' when the Auto Attendant transfers
their call to an extension.
• You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the Auto Attendant tab in
the Inbound Calls folder.
Problem:
Callers hear music and a beeping sound when put on hold at an
extension.
• You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the Auto Attendant tab in
the Inbound Calls folder.
Problem:
Callers hear a 'Please Hold' message and then total silence when the
Auto Attendant transfers their call to an extension.
• You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to TalkSwitch.
Problem:
Callers hear only silence when put on hold at an extension.
• You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to TalkSwitch.
