extension. If the person at the receiving extension does not wish to take the call,
you can press 'flash' 5 to return to the caller.
If you have the 3-Way Calling/Conference or Centrex Transfer feature enabled on the
current line, you can select the Same Line Connect (80) to make use of these features.
Everything proceeds as outlined above other than the fact that you are using the same
line to transfer the call.
3.2.5 Call Park - Parking and retrieving callers
Call Park is a useful feature for placing a caller on hold and then being able to
retrieve them from any other Local Extension. TalkSwitch has 10 Park Orbits for all
models.
To place a caller in a Park Orbit, press Flash then
and choose a Park Orbit (500
to 509). You will hear a confirmation after parking the caller, it means the caller has
been parked successfully. If the Park Orbit is already occupied, you will hear “I’m
sorry, that extension is unavailable at this time.” then dialtone. Once again press
and choose a new Park Orbit. Once the caller is parked, you can retrieve the caller at
another extension by pressing
and the appropriate Park Orbit.
If you have the External Paging option enabled on TalkSwitch, you may choose to
announce over the P.A. system (by pressing
0) that there is a call parked in a
specific Park Orbit for a co-worker. (For example: "Bob, please pick up 501." - which
tells Bob that he can retrieve the parked call from any extension by getting dial tone
and pressing
501. The caller will now be connected to Bob at that extension.)
3.2.6 Call Queue - Queueing and retrieving callers
Call Queue is a useful feature for placing multiple callers on hold at your extension.
It is similar to the telephone company feature Call Waiting. Call Queue is enabled
in the Call Cascade section for Local Extensions and Extension Ring Groups. Callers
will get queued at your extension if you set the first level in the ‘Busy at extension’
Call Cascade to ‘queue caller’.
If an extension is chosen at the Auto Attendant or the caller is transferred from
another extension and the extension is currently busy and has ‘queue caller’ set for
the ‘Busy at extension’ Call Cascade, the caller will hear one of the following
prompts:
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Talkswitch User Manual
