Call Back ring return
You can adjust the number of rings during a Call Back session before
TalkSwitch disengages the Call Back (i.e. hangs up). Depending upon the
situation you may want to give yourself more time to pick up and accept the
Call Back by increasing the number of rings.
If being used with another PBX
This feature can only work with PBXs that use "flash-hook" as its transfer method. Please
contact your PBX manufacturer for transfer details.
PBX extension length:
If TalkSwitch is being used as an Auto Attendant with another PBX, you
can set the number of digits the PBX uses for its extensions. This allows
TalkSwitch to know what digits to pass on to the PBX to complete the
transfer.
Setting up TalkSwitch behind an existing PBX:
1. Connect the PBX extension to one of TalkSwitch’s Line jacks. You may do
this with all your TalkSwitch lines (1 PBX extension per line) depending
upon how many Auto Attendant ports you would like on the PBX.
2. Configure your PBX on incoming calls to ring the extensions you have
allocated to the TalkSwitch Lines.
3. Configure TalkSwitch’s Auto Attendants to answer at which ring (answer
immediately is used most commonly).
4. Record your Auto Attendants. The Auto Attendants should indicate that the
digit '7' with the PBX extension should be dialed.
For example: If you have chosen the PBX extension length to be 3 digits (and
let's say John Doe's extension is 111 on the PBX), the Auto Attendant should say
"To speak with John Doe, press 7111…". Now when 7111 is dialed, TalkSwitch
puts the caller on hold and transfers the caller to extension 111.
Internal clock setting:
TalkSwitch can obtain time information from Caller ID for it’s internal clock. If
you have indicated that you do have Caller ID on any of the lines, this option
defaults to the active position. If it is de-activated, TalkSwitch can obtain it’s
time information from the time and date set in the ‘Mode’ tab under Automatic
Mode Switching. TalkSwitch’s clock information is used for Automatic Mode
Scheduling and for internal Caller ID information when intercom calls are
placed in the office.
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Talkswitch User Manual
