Centrepoint Technologies TalkSwith User Manual Download Page 4

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1.1

What's included with TalkSwitch

The TalkSwitch products come shipped with the following items.

1. The TalkSwitch Unit

2. AC Power Adapter (Warning: never use any other Power Adapter other than

the one provided with the TalkSwitch.)

3. 9 pin Serial Cable

4. 6' RJ-11 Telephone Cable - (2)

5. Software CD (This contains the configuration software that you can use to

setup and configure TalkSwitch)

6. User Manual

If any of these items are missing, please contact Centrepoint Technologies Customer
Support at (613) 725-2980 or e-mail: [email protected].

1.0

Installing Talkswitch

Installing

TalkSwitch

Summary of Contents for TalkSwith

Page 1: ...Phone System Solutions for Smart homes Home businesses Small offices Branch Remote offices Centrepoint Technologies User Guide DESKTOP PHONE SYSTEM...

Page 2: ...tion Software 9 2 2 Control Centre 10 2 3 Configuration 11 2 3 1 System Information 14 2 3 1 1 Telephone Lines 14 2 3 1 2 Line Hunt Groups 16 2 3 1 3 Fax Information 17 2 3 1 4 Local Extensions 18 2 3...

Page 3: ...ll Forwarding 60 3 3 1 The three ways to forward calls 60 3 3 2 Screening options for forwarded calls 61 3 4 Out of the Office Making Calls with Call Back and Call Bridge 62 3 4 1 Using Call Bridge 62...

Page 4: ...he one provided with the TalkSwitch 3 9 pin Serial Cable 4 6 RJ 11 Telephone Cable 2 5 Software CD This contains the configuration software that you can use to setup and configure TalkSwitch 6 User Ma...

Page 5: ...ing Line 2 On Solid Line 2 is currently in use Pulsing Slowly The Line 2 caller is on hold Flickering Line 2 is ringing Power Data On Solid TalkSwitch is powered on Flickering The PC connected via ser...

Page 6: ...a standard RJ 11 telephone jack such as telephones answering machines fax machines internal or external PC modems Once these devices are plugged in TalkSwitch will recognize them as Ext 111 Ext 112 Ex...

Page 7: ...Mono cables are recommended PA Connect to a P A system if you wish to use the external paging feature This is a 1 8 3 5 mm phono jack Mono cables are recommended LAN PORT You can connect to an Etherne...

Page 8: ...e USB connection dial 91 from an extension To return to Serial connection dial 90 The PF box in between E4 and L1 L2 represents power failure support In the event of a power failure or loss of power t...

Page 9: ...tach a Two line Analog Telephone Option 1 Use it as one TalkSwitch extension Disregard the telephone s Line 2 jack plug in Connect the telephone s Line 1 plug in to any one of TalkSwitch s extension j...

Page 10: ...ers while on hold Simply connect the audio source via it s headphone output to the Music jack The Music jack requires a 1 8 3 5mm phono connector The PA jack can be connected to a P A System for exter...

Page 11: ...suited to your needs 2 1 Installing the TalkSwitch Configuration Software Insert the TalkSwitch CD into your CD drive The Install program will automatically launch Double click the Install icon and f...

Page 12: ...up the configuration software see section 2 3 Monitor Choosing Monitor brings up the TalkSwitch Monitor window The Monitor allows you to see a graphical representation of the calls as they flow to an...

Page 13: ...re The following screen will appear The configuration screen consists of 4 parts 1 Menu Items 2 Configuration Navigation Controls what is displayed in the configuration window 3 Configuration Window D...

Page 14: ...and returns to the Control Centre Menu Items Setup Set active mode Changes the current mode of operation Add Local Extension Allows you to easily configure a new Local Extension Add Remote Extension...

Page 15: ...Configuration Navigation Basic and Advanced When you first open the Configuration screen the default is the Basic view In the Basic configuration several features are hidden from view It doesn t mean...

Page 16: ...lines plugged into its back panel Simply select a line and fill in the information For each line there is a status message Line detected at initialization indicating if TalkSwitch detected a line plu...

Page 17: ...ion of 3 Way Calling Conference and Centrex Call Waiting Enable this option if you have Call Waiting service on the current line Any other Flash activated service Enable this option if you use any oth...

Page 18: ...or controlling outgoing call line selections These Line Hunt Groups are used by the Local Extensions Remote Extensions and when using the Call Bridge feature Each Hunt Group can support several line c...

Page 19: ...er in the list If you don t have a line dedicated for inbound faxing select none If you do not see your fax number in the list make sure you have activated the appropriate line or Distinctive Ring num...

Page 20: ...the extension in the Extension name space Whatever name is entered will appear on the Caller ID of another Local Extension during an intercom call Direct Line Access Direct line access allows you to c...

Page 21: ...Call Retrieval Do Not Disturb functions and entering Command Mode To obtain internal dialtone from an extension which has Direct Line Access enabled dial flash 4 2 3 1 5 Remote Extensions With TalkSwi...

Page 22: ...ension name If desired name the extension in the Extension name space Connect using Select the Line Hunt Group that TalkSwitch will use to connect to that Remote Extension For example if you have an i...

Page 23: ...such as extension Ring Group 300 to ring your extension with a different ring pattern You then tell your colleagues to always choose extension 300 at the Auto Attendant or ask to be transferred to ext...

Page 24: ...hen click to move it to the right column Extensions to ring Repeat this process for each of the Extension Ring Groups activated If you wish to remove an extension from a Ring Group highlight that exte...

Page 25: ...ailboxes will be accessible from any extension s Call Cascade sequence In the Local mailbox activation section This section allows you to activate Local mailboxes as either a mailbox or an announcemen...

Page 26: ...button brings up a dialog screen which displays memory usage of the internal voice mailboxes including greeting time message time and number of messages Reset Mailbox Password Selecting this button b...

Page 27: ...in this tab Note If you connect a music source to the Music jack and do not enable Music on hold the caller will hear both music and a beep sound when on hold Also when the caller makes a selection at...

Page 28: ...Switching feature you must first activate it by clicking Use Automatic Mode Switching Next set the start times for each mode If you want TalkSwitch to change modes more than twice in one day you can...

Page 29: ...an be recorded from any Local Extension or remotely using touch tone commands Recording Auto Attendant messages using touch tone commands Pick up any Local Extension or dial into TalkSwitch and at the...

Page 30: ...he same keypad commands as you would from a TalkSwitch extension in the Recording Auto Attendants using touch tone commands section If you have Password Protection enabled you will be prompted for you...

Page 31: ...e no selection action If a fax call is detected If TalkSwitch detects a fax call by CNG detection it has the ability to route it to a Local or Remote Extension or if you do not want to use fax detecti...

Page 32: ...too high when you recorded your Auto Attendant Erase Instructions Selecting this button displays a dialog box showing the instructions on how to erase an Auto Attendant using a telephone It is a good...

Page 33: ...callers options select the appropriate Auto Attendant and number of rings before the Auto Attendant answers The caller will always hear one more ring than the number of rings you select since TalkSwit...

Page 34: ...wer calls immediately this section does not require configuration and will be greyed out If the Auto Attendant is set to answer after 1 or more rings you can then configure when specific extensions wi...

Page 35: ...nsion queue caller or hang up For more information on these features see chapter 3 0 Using TalkSwitch 2 No answer at ext routing options when this extension does not answer after a specified number of...

Page 36: ...Keep ringing and Hang up is considered an end of call option Note as well that the last line in the Cascade sequence only allows the choice of an end of call option This is done so the chance of a cal...

Page 37: ...for these modes are set up in the Modes tab For Remote Extensions there are 3 different Call Cascade options For each of these options you can control how and where you want the incoming call to the...

Page 38: ...n Voicemail Announcement Auto Attendant or hang up If you select stay connected you will notice that the Call Cascade options are greyed out TalkSwitch can only control forwarded calls when prompt ing...

Page 39: ...ptions you can control how and where you want the incoming call handled with up to 3 cascade destinations available You can set up the Call Cascade sequences for both Modes the scheduling for these mo...

Page 40: ...dge act as your personal long distance operator Whether you are across town or around the world you can place calls from your home office telephone line s accessing your long distance savings plan Cal...

Page 41: ...stantly activated 2 Prompted Call Back Prompted Call Back offers the convenience of entering or changing your Call Back telephone number and message each time Call Back is activated To use Prompted Ca...

Page 42: ...o dial the number from this line i e do not enter a Line Hunt Group in the dialing string Use dialing prefix If you usually have to dial the same prefix when using Auto Call Back for example a long di...

Page 43: ...Back For example you may want to say Please transfer this call to Bob in room 307 When the hotel receptionist gets the Call Back and hears this message they will know to transfer the call to your roo...

Page 44: ...fix The default prefix is the key To enter a in a dialing string you will need to dial for a 2 second pause dial 0 and for a dial When you have completed the entire dial string you need to dial 2 3 3...

Page 45: ...nd when TalkSwitch calls you back you will be prompted to input the password to accept Call Back to access Call Bridge or any TalkSwitch extension Use Announced message As with described in the Auto C...

Page 46: ...efix The default prefix is the key To enter a in a dialing string you will need to dial for a 2 second pause dial 0 and for a dial When you have completed the entire dial string you need to dial 2 3 3...

Page 47: ...ptions 2 3 4 1 Administrator Password This tab allows you to set up the Administrator password for TalkSwitch The Administrator password gives access to all configuration options The password that is...

Page 48: ...on deals with actions TalkSwitch makes when calls are transferred manually Transferring a caller to a Local Extension When performing this action in the case of the extension not answering or being bu...

Page 49: ...ault the prefix is Example Let s say you receive a call on a phone in your home that is not an extension of TalkSwitch and you want to transfer the caller to Remote Extension 215 You would then dial w...

Page 50: ...ure your PBX on incoming calls to ring the extensions you have allocated to the TalkSwitch Lines 3 Configure TalkSwitch s Auto Attendants to answer at which ring answer immediately is used most common...

Page 51: ...Prompted Call Back and select to change the phone number When prompted to enter the phone number you enter 70 018005551212 This tells TalkSwitch that you want it to dial 70 2 second pause 1 800 555 1...

Page 52: ...than 1 second The default setting is 300 ms Transmitted Flash Length This option controls the transmitted Flash length from TalkSwitch to the Telephone Company lines TalkSwitch emits a Flash when for...

Page 53: ...with direct line access the modem can potentially put the outside line on hold when going off hook By activating this option TalkSwitch captures and ignores the first flash signal thus avoiding poten...

Page 54: ...ving Calls 3 2 1 Making calls from a Local Extension Placing Intercom calls from one Local Extension to another Local Extension Remote Extension or Extension Ring Group You can place intercom calls fr...

Page 55: ...all went through the Auto Attendant to the extension and it has call screening enabled configured on the Local extension and Ring Group pages you have the choice of accepting the call by pressing or r...

Page 56: ...ial flash 4 to complete the transfer and get internal dialtone The caller will immediately be taken off hold and connected with the receiving extension If the person at the receiving extension does no...

Page 57: ...ler is parked you can retrieve the caller at another extension by pressing and the appropriate Park Orbit If you have the External Paging option enabled on TalkSwitch you may choose to announce over t...

Page 58: ...se remain on the line While the caller is on hold at your extension you will hear a Call Waiting beep in your ear every 45 seconds If you want to rotate through queued callers dial Flash then 7 The ca...

Page 59: ...kSwitch Phones connected in parallel with TalkSwitch will always ring at least once before TalkSwitch starts ringing its extensions or the Auto Attendant answers the call This occurs because TalkSwitc...

Page 60: ...n configure it to access your telephone lines in one of two ways 1 Direct Line Access You can give the extension to which your modem is attached Direct Access to one of your telephone lines i e you do...

Page 61: ...ing telephone number s Remote Extensions This is done by using the Auto Attendant message to prompt callers to select your Remote Extension number s e g To speak to John Doe press 211 2 Manual call fo...

Page 62: ...asks the caller to hold and dials your call forwarding telephone number When you answer the forwarded call TalkSwitch plays a pre recorded prompt identifying the call as having been forwarded from you...

Page 63: ...itch s Lines Main or Distinctive Ring When the Auto Attendant answers select a Hunt Group 81 88 or 9 or Same Line Connect 80 You will then be asked to supply your Account password to receive dial tone...

Page 64: ...ge Local Extensions Remote Extensions and Extension Ring Groups Voicemail retrieval Configuration settings Using Call Back involves 3 easy steps 1 You call your TalkSwitch telephone number to activate...

Page 65: ...ways to accept a Call Back from TalkSwitch 1 Call Back is normally accepted by simply answering the call and pressing then entering your password This option is used when you have a direct line in at...

Page 66: ...that mailbox in the Voicemail tab General mailboxes These mailboxes are activated in the Voicemail tab They are not associated to any particular extension 3 5 2 Accessing a Voice mailbox To access a m...

Page 67: ...re put on hold at an extension callers will hear your music instead of TalkSwitch s default on hold beeping tone 2 When the Auto Attendant answers a call and transfers the caller to an extension the c...

Page 68: ...when being forwarded to a Remote Extension When calls are forwarded the caller is put on hold by the telephone company central office switch rather than at TalkSwitch Therefore the caller hears silen...

Page 69: ...r TalkSwitch by disk or by visiting our website at www talkswitch com and downloading an update from the Support area Step 1 The first step is to select and download the proper update file from the Ce...

Page 70: ...e than one bin file select the most recent file the one with the highest number Highlight the newest firmware file then click the Open button The final stage of the update process will take approximat...

Page 71: ...Company Calling Services Appendix C Quick Commands and DTMF Functions Appendix D Safety Precautions and Regulatory Information Appendix E TalkSwitch One Year Warranty Appendix F Return Policy Appendi...

Page 72: ...hen you call a Your e mail address and telephone number b The serial number located on the bottom of TalkSwitch and your date of purchase c The number of telephone lines that you have connected to Tal...

Page 73: ...rder the proper replacement adapter Problems that may occur during Configuration Problem I am not able to Retrieve settings from my TalkSwitch Make sure your TalkSwitch is turned on and plugged into a...

Page 74: ...is set too high Problem The Auto Attendant message is broken up or very faint Adjust the Auto Attendant Playback volume setting located in the Auto Attendant tab in your Incoming Calls folder of the C...

Page 75: ...not enabled turned on the Music on Hold feature found on the Auto Attendant tab in the Inbound Calls folder Problem Callers hear music and a beeping sound when put on hold at an extension You have an...

Page 76: ...ash then 4 to get internal dial tone Call Hold Problem Unable to place calls on hold Calls are disconnected Extensions that have been given Direct Access to Telephone Lines cannot use TalkSwitch s Cal...

Page 77: ...ndant is too loud and as a result is overpowering the CNG tone effecting detection You may want to lower the volume level of the Auto Attendants Other Possible Local Extension Problems Problem I am un...

Page 78: ...em Extension s ring but there is no caller This can occur when a caller hangs up after the Auto Attendant has begun to play In some areas the Telephone Company s disconnect clear signal is weak This i...

Page 79: ...Personal Ringing Ring Plus Smart Ring Service Special Ring or Customized Ringing TalkSwitch can detect Distinctive Ring telephone numbers and use them to route incoming calls automatically TalkSwitch...

Page 80: ...hunting Sequential and Circular Sequential hunting starts at the number dialed and ends in the last number in the assigned Group Circular hunting hunts all the lines in the hunting Group regardless o...

Page 81: ...Single and Double Flash do TalkSwitch and the above mentioned systems services use Flash to activate their calling features TalkSwitch therefore needs a way to tell which or whose features you want t...

Page 82: ...nounced Message 1 62 Record Auto Call Back Announced Message 2 63 Record Auto Call Back Announced Message 3 64 Record Auto Call Back Announced Message 4 65 Record Prompted Call Back Announced Message...

Page 83: ...mail retrieval access Completes a transfer and returns to internal dialtone or disconnects TalkSwitch from external dial tone and gives internal dial tone External P A Access Notes Direct dial from di...

Page 84: ...all on hold then assign a parking space 500 509 Direct dial 500 509 from dial tone to pick up a parked call Press flash to put the first caller on hold dial another extension or external number then p...

Page 85: ...l Extension Dials Extension Ring Groups 10 in total for the entire system Mapped to Local Extensions s with specific fall through options User Defined Mapped to an Extension Ring Group Auto Attendant...

Page 86: ...TalkSwitch in a high humidity environment 4 Heat Never place TalkSwitch near heat sources such as radiators floor registers or direct sunlight 5 Power Supply The equipment should only be connected to...

Page 87: ...te radio frequency energy and if not installed and used in accordance with these instructions may cause harmful interference to radio communications However there is no guarantee that interference wil...

Page 88: ...t the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system...

Page 89: ...e of disconnection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities equipment op...

Page 90: ...s sold by the original end user purchaser or to any product with an altered or defaced serial number Incidental and consequential damages caused by malfunction defect or otherwise and with respect to...

Page 91: ...t complete and send or fax the Warranty Registration Card to Centrepoint Technologies If you fail to do so Centrepoint Technologies will not be able to provide you with any kind of warranty service Th...

Page 92: ...this will enable us to expedite your repair 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include the WRA number obtained from Centrepoint Technologies...

Page 93: ...ase and a written explanation of the reason for the return this will allow us to expedite your refund 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to incl...

Page 94: ...a power return all TalkSwitch features and capabilities will be re established Mode Scheduling and Power Interruptions When the power supply to TalkSwitch has been interrupted TalkSwitch s internal c...

Page 95: ...lf recorded message that greets and directs callers to select an extension number based on information provided in the message BPS Bits Per Second A measure of how fast a modem can transmit and receiv...

Page 96: ...a format that requires less space than usual Compression saves transmission time capacity and storage space Computer Telephony Integration Refers to systems that enable a computer to act as a call cen...

Page 97: ...Service Special Ring or Customized Ringing Driver A program that controls a device Every device whether it is a printer disk drive or keyboard must have a driver program A driver acts like a translato...

Page 98: ...TalkSwitch s telephone numbers letting the call ring at least once and then hanging up Intercom A dedicated voice service within a specified user environment TalkSwitch offers intercom capabilities be...

Page 99: ...can switch between transmitting data voice or fax Modem External A separate self contained unit which attaches to your PC via a Serial Port or USB port Modem Internal Modems that come as an expansion...

Page 100: ...Registered Jacks 45 is a technical term for a telephone jack that supports 8 conductors and is used generally for Networking applications Prompted Call Back Allows you to activate Call Back by dialin...

Page 101: ...h buttons on a touchtone telephone Telephone Wall Jack A wall outlet for a standard telephone jack Terminal Adapter A device that allows analog devices to be used on ISDN digital lines Terminal Adapte...

Page 102: ...o output options 49 Auto Attendant 27 Auto Attendant Message 29 101 Auto Call Back 39 40 64 Automatic call forwarding 60 Automatic mode switching 26 67 Back Panel 3 Busy at extension 33 35 37 Calibrat...

Page 103: ...ine 6 FCC 90 103 Firmware 68 104 Flash activated service 15 Flash button 104 Flash EPROM 104 Flash lengths 50 Flash upgrade 10 Front panel 2 General mailbox activation 23 General mailboxes 65 greeting...

Page 104: ...emote Extensions 19 35 Remote mailbox activation 23 Reset mailbox password 24 Retrieve settings 12 Return Policy 97 Ring extensions only no Auto Attendant is played 31 Ring pattern 22 RJ 11 106 Routin...

Page 105: ...me Line Connect 20 View Auto Attendant memory usage 30 View Mailbox data 24 Virtual extension 107 Voice mailboxes 23 65 Voicemail 23 65 81 Voicemail manager 13 Warranty 93 Warranty service 94 112 Talk...

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