3.2.4 Transferring calls
From a Local Extension to another Local Extension, Remote Extension or
Extension Ring Group:
To initiate an Unscreened Transfer - Put the caller on hold (by dialing 'flash'),
dial the appropriate extension number and hang up. The caller will be taken
off hold when the receiving extension is answered. If the transferred call is not
answered after the number of rings specified in the No Answer setting for the
destination extension or, if the extension is busy, either of the following will
happen:
D
efault:
The transferred call will be handled according to the
destination extension's No Answer or, Busy at extension
settings.
Option:
The call will be transferred back to the transferring
extension.
These options are chosen in the Transfer Options tab in the Advanced Settings folder.
To announce calls before transferring (Screened Transfer) - Put the caller on
hold and dial the appropriate extension number. If the person at the receiving
extension answers and wishes to take the call, simply hang up or optionally,
dial 'flash' ‘4’ to complete the transfer and get internal dialtone. The caller will
immediately be taken off hold and connected with the receiving extension. If
the person at the receiving extension does not wish to take the call, you can
press 'flash' ‘5’ to return to the caller.
If you tend to handle many calls, you may want to
complete
or
cancel
a transfer without
hanging up. Flash '4' will
complete
the transfer and then provide internal dialtone while
flash '5' will cancel the
transfer
and connect you back to the caller.
From a Local Extension to any outside telephone number:
To initiate an Unscreened Transfer - Put the caller on hold, select a Line Hunt
Group (dial 80 for Same Line Connect), then dial the outside telephone
number and hang up. The caller will be taken off hold and connected to the
outside person as soon as you hang up.
To announce calls before transferring - Put the caller on hold, select a Line
Hunt Group, then dial the outside telephone number. If the person at the
receiving extension answers and wishes to take the call, simply hang up or
optionally, dial 'flash' 4 to complete the transfer and get internal dialtone. The
caller will immediately be taken off hold and connected with the receiving
55
3.0
Using Talkswitch
