If 5 is dialed:
If the caller presses '5' at the specified Auto Attendant, TalkSwitch can
perform no action, or, route the call to any Local or Remote Extension,
Ring Group, Voice mailbox, Auto Attendant, or Announcement.
If no selection is made:
If no selection is detected at the specified Auto Attendant, TalkSwitch can
route the call to any Local or Remote Extension, Ring Group, Voice
mailbox, Auto Attendant, Announcement or simply hang up. This feature is
included in case someone does not have a touch-tone phone or it may be a
fax call. It can also be used to forward calls immediately after the Auto
Attendant answers the call. You will notice that you can specify the length of
time after the Auto Attendant has finished playing before it performs the ‘no
selection’ action.
If a fax call is detected:
If TalkSwitch detects a fax call (by CNG detection), it has the ability to route
it to a Local or Remote Extension or if you do not want to use fax detection,
you can have TalkSwitch perform no action when detecting a fax call.
Fax calls are detected by what's called a CNG tone. If a fax machine sends this tone
while trying to establish a connection to a fax machine connected to TalkSwitch,
TalkSwitch will handle the call accordingly.
Auto Attendant Messages:
Play Instructions
Selecting this button displays a
dialog box showing the instructions
on how to listen to an Auto
Attendant using a telephone and
there is also a playback volume
control. Adjust the volume to a
comfortable level without distortion.
If you hear clipping or distortion at
any volume level, it may be that
your Auto Attendant recording level
was set too high when you recorded
your Auto Attendant.
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2.0
Configuring Talkswitch
